asx announcement - suncorp group · asx announcement suncorp group ltd - abn 66 145 290 124 –...
TRANSCRIPT
![Page 1: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/1.jpg)
ASX announcement
Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au
1
1 June 2017
Suncorp Group Investor Day
Suncorp Group today is hosting its annual investor day in Brisbane. Attached for immediate release are the presentation materials. The event will be webcast from 8:45am at www.suncorpgroup.com.au. A recording of the webcast will be made available later today.
Ends
For more information contact:
Media Nadia Farha 0408 535 993
Analysts/Investors Andrew Dempster 0497 799 960
![Page 2: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/2.jpg)
Investor Day1 June 2017—Create a better today
![Page 3: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/3.jpg)
1 JUNE 2017INVESTOR DAY 2
Agenda—
Time Item Speaker
8.45am Welcome Fiona Thompson
8.50am
Creating a better today Michael Cameron
Elevate the customer and Create the Marketplace
Mark Reinke
Pip Marlow
Gary Dransfield
Q&A
Innovation lab introduction Sarah Harland
10.15am Lab tour & morning tea
11.00am Welcome back Kate Olgers
11.05am
Maintain momentum and grow
Anthony Day
Paul Smeaton
David Carter
Inspire our people Amanda Revis
CFO update Steve Johnston
Q&A
12.20pm Conclusion Michael Cameron
![Page 4: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/4.jpg)
―Creating a better today
Michael Cameron
![Page 5: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/5.jpg)
Strategy—
1 JUNE 2017INVESTOR DAY 4
Is there a better photo of the Concept Store?
Corporate Affairs to provide
![Page 6: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/6.jpg)
One Suncorp
Be the destination for the moments that matter
Create a better today
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
Business model
Purpose
Vision
Priorities
Strategy—
1 JUNE 2017INVESTOR DAY 5
![Page 7: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/7.jpg)
Priorities—
1 JUNE 2017INVESTOR DAY 6
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 8: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/8.jpg)
Suncorp Marketplace—
1 JUNE 2017INVESTOR DAY 7
![Page 9: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/9.jpg)
Suncorp Today—
1 JUNE 2017INVESTOR DAY 8
– Refreshed Strategy and Purpose
– New Operating Model and substantially new Senior team
– Two Concept Stores and new branding
– New AAMI and Suncorp apps
– Launched annuities and health solutions
– Extended the Marketplace to embrace journeys, integrated offers and third party offers
![Page 10: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/10.jpg)
Source: (1) P. Weill & S. L. Woerner, "What’s Your Digital Business Model? Six questions to help you
build the next generation enterprise", Harvard Business School Press forthcoming 2018.(2) Percentages for pathways: 2016 MIT CISR Annual Research Forum (N-66). © 2017 MIT Sloan CISR
Transformation Pathways—
1 JUNE 2017INVESTOR DAY 9
![Page 11: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/11.jpg)
One Suncorp
Be the destination for the moments that matter
Create a better today
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
Business model
Purpose
Vision
Priorities
Strategy—
1 JUNE 2017INVESTOR DAY 10
![Page 12: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/12.jpg)
―Mark Reinke
CHIEF CUSTOMER EXPERIENCE OFFICER
Elevate the Customer
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 13: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/13.jpg)
Elevating the Customer—
1 JUNE 2017INVESTOR DAY 12
– Making the experience easy for customers
– Connecting customers to the Suncorp Marketplace
– Developing integrated solutions and customer journeys
![Page 14: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/14.jpg)
1 JUNE 2017INVESTOR DAY 13
Making the experience for customers easy―
Customer outcomes:
‒ Growth in customers
‒ Improving retention rates
‒ Needs based conversationsKnowing our customers– Holistic needs conversations– Customer life time value
Making it easy and faster – Buy a home– Take the stress out of making a claim– See and manage my solutions
![Page 15: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/15.jpg)
Building the Suncorp Marketplace—
1 JUNE 2017INVESTOR DAY 14
![Page 16: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/16.jpg)
Marketplace: A customer view—
1 JUNE 2017INVESTOR DAY 15
‒ Makes it easy to meet all of my financial wellbeing needs
‒ Helps me make good choices with helpful tools and insights
‒ Saves me time by managing my brands and solutions in one place
‒ Rewards me and keeps me coming back
![Page 17: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/17.jpg)
1 JUNE 2017INVESTOR DAY 16
Designing end-to-end customer journeys—
Opportunity:
‒ 3.3 million home owners
‒ 5.6 million vehicle owners
‒ 700,000 small business customers
From:‒ Unconnected range of products
and brands‒ Winning customers at the end of
a purchase‒ Competing only where we
manufacture
To‒ Seamless connection of solutions
and brands ‒ Winning customers early within a
purchase‒ Engaging partners to compete in
new areas
![Page 18: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/18.jpg)
Creating networked brands―
1 JUNE 2017INVESTOR DAY 17
‒ Refreshed masterbrand
‒ Strengthened and simplified portfolio
‒ Cross brand pathways
Connecting AAMI and Suncorp brands digitallyConnecting Suncorp’s brands in concept stores
![Page 19: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/19.jpg)
New solutions in priority segments―
1 JUNE 2017INVESTOR DAY 18
‒ SmartPlates for learner drivers‒ Trōv single item cover
‒ APIA transaction account‒ Home Assist Service
‒ Start a Business service‒ Suncorp Business Toolbox
YOUNG LIFESTYLEMATURE SMALL BUSINESS
![Page 20: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/20.jpg)
Elevate the customer priorities—
1 JUNE 2017INVESTOR DAY 19
– Launch new integrated solutions
– Build key journeys
– Complete Suncorp rebrand program
– Suncorp Rewards Program
![Page 21: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/21.jpg)
―Pip Marlow
CHIEF EXECUTIVE OFFICER STRATEGIC INNOVATION
Create the Marketplace
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 22: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/22.jpg)
INVESTOR DAY 21
Strategic Innovation in the Marketplace―
1 JUNE 2017
Identify strategic opportunities
Build capability to meet emerging needs
Create new options within customer journeys
![Page 23: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/23.jpg)
INVESTOR DAY
Accelerate the partner ecosystem―
1 JUNE 2017 22
Building on the base
Global network
Engaging other ecosystems
Multiple ways to partner
Destinationof choice
![Page 24: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/24.jpg)
Operate across three horizons ―
Access mobility
Future
Purchase and protect the asset
Current
Optimise the asset
Emerging
Traditional car ownershipCar sharingRide sharing
Subscription modelsAutomated vehicles
INVESTOR DAY 1 JUNE 2017 23
![Page 25: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/25.jpg)
Looking ahead―
– Build team
– Accelerate partner ecosystem
– Identify customer journey opportunities
INVESTOR DAY 1 JUNE 2017 24
![Page 26: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/26.jpg)
―Gary Dransfield
CHIEF EXECUTIVE OFFICER CUSTOMER PLATFORMS
Create the Marketplace
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 27: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/27.jpg)
Creating the Marketplace―
1 JUNE 2017INVESTOR DAY 26
‒ 63 million log-ins to our digital assets
‒ 5+ million registered online accounts
‒ 20 million contact centre conversations
‒ 55 million website visits across brands
‒ 3 million self-service transactions
‒ 8 million store transactions
‒ 30,000 broker relationships
26
![Page 28: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/28.jpg)
Integrated customer channels ―
1 JUNE 2017INVESTOR DAY 27
Primary sales and service channel
Primary proactive sales and retention
channel
Contact CentresDigital
Awareness and engagement
Stores
Support to other providers of advice
Intermediaries
![Page 29: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/29.jpg)
Create the Marketplace: build and enable—
1 JUNE 2017INVESTOR DAY 28
Digitisation and Artificial Intelligence
Customer Workbench (one view of our
customers)
ConnectedConversation Model
Enhanced Advice Model
![Page 30: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/30.jpg)
Meeting more needs in action—
1 JUNE 2017INVESTOR DAY 29
Contact CentresStores Intermediaries
![Page 31: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/31.jpg)
Marketplace in action—
– 100% digital business model
– Differentiated proposition to deliver sustainably lower premiums for customers
– Aiming for 100% self-service
– Implemented the Binglebot in customer service
301 JUNE 2017INVESTOR DAY
![Page 32: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/32.jpg)
Marketplace in action —
1 JUNE 2017INVESTOR DAY 31
Customers now have three distinct health insurance offerings
Health plays a significant role
Omni-channel product and service delivery integrated into existing Suncorp channels
![Page 33: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/33.jpg)
Marketplace priorities—
1 JUNE 2017INVESTOR DAY 32
– Build intuitive digital experience for our customers and partners
– Execute loyalty and differentiated service levels
– Enhance sales and service productivity
– Connect Intermediaries to the Marketplace to deepen relationships
– Continue to deliver integrated customer journeys
![Page 34: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/34.jpg)
Elevating the customer and Creating the Marketplace—
1 JUNE 2017INVESTOR DAY 33
Build the Marketplace Design connected solutions and services
Develop the partner ecosystem
Differentiate our brands (individually strong and deliver
value when connected)
![Page 35: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/35.jpg)
―Mark Reinke, Pip Marlow, Gary Dransfield
Elevate the customer and create the Marketplace Q&A
CHIEF CUSTOMER OFFICER
CEO & MANAGING DIRECTOR
CEO, STRATEGIC INNOVATIONSOFFICER
CEO, CUSTOMER PLATFORMSMaintain momentum and grow
Elevate the customer
Inspire our people
Create the Marketplace
![Page 36: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/36.jpg)
―Sarah Harland
CHIEF INFORMATION OFFICER
Suncorp Labs Tour
![Page 37: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/37.jpg)
―Morning tea
![Page 38: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/38.jpg)
―Anthony Day
CHIEF EXECUTIVE OFFICER INSURANCE
Maintain momentum and grow
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 39: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/39.jpg)
1 JUNE 2017INVESTOR DAY 38
Insurance in the Marketplace―
– Meeting customer needs
– Digital first customer engagement
– Complemented by intermediaries
![Page 40: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/40.jpg)
Maintain momentum and grow ―
Operational excellence
– Effective events response
– Comprehensive reinsurance program
– Home and Motor claims loss ratios improving
1 JUNE 2017INVESTOR DAY 39
![Page 41: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/41.jpg)
Maintain momentum and grow ―
Portfolio optimisation
– National approach to CTP business
– Working closely with regulators
– Leveraging scale of the personal injury business
– Life Optimisation
1 JUNE 2017INVESTOR DAY 40
![Page 42: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/42.jpg)
Maintain momentum and grow ―
Targeted growth
– Marketplace a key enabler for growth
– Opportunities in Home and Direct SME
– Underpinned by continuous improvement and investing in our people
1 JUNE 2017INVESTOR DAY 41
![Page 43: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/43.jpg)
―Paul Smeaton
CHIEF EXECUTIVE OFFICER NEW ZEALAND
Maintain momentum and grow
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 44: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/44.jpg)
Suncorp New Zealand Marketplace―
1 JUNE 2017INVESTOR DAY 43
Our vision is to be the #1 choice for New Zealanders because we are the destination for the moments that matter
43
Our Partners
![Page 45: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/45.jpg)
Maintain momentum and grow―
Portfolio optimisation
– Motor claims pricing and underwriting
– Two new SMART repair centres
– Home pricing and underwriting changes
– Large losses project management office
– Price increases following Kaikoura earthquake
– Strong performance in Life
1 JUNE 2017INVESTOR DAY 44
![Page 46: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/46.jpg)
Maintain momentum and grow―
Operational excellence
– Claims management improvements
– Real estate consolidation
– Procurement savings
– Robotics and automation
Targeted growth
– Digital direct offering for Corporate Partner brands
– SME digital solutions
– Digitising the Life quoting and buying experience for advisers
– Exploring new complementary opportunities
1 JUNE 2017INVESTOR DAY 45
![Page 47: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/47.jpg)
―David Carter
CHIEF EXECUTIVE OFFICER BANKING AND WEALTH
Maintain momentum and grow
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 48: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/48.jpg)
1 JUNE 2017INVESTOR DAY 47
Banking & Wealth in the Marketplace―
– Balance momentum while driving innovation
– Maximise opportunities to connect customers through integrated solutions
– Leverage unique strengths to build confidence and trust with customers
![Page 49: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/49.jpg)
Maintain momentum and grow―
Portfolio optimisation
– Macro-prudential measures
– Balance sheet strength
– A+ issuer rating
– Sustainable and diversified funding base
INVESTOR DAY 1 JUNE 2017 48
![Page 50: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/50.jpg)
1 JUNE 2017INVESTOR DAY
Maintain momentum and grow―
Operational excellence
– Speed up and simplify processes
– Maintain momentum on risk management
– Making it easy for customers
49
Customer goal
![Page 51: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/51.jpg)
Maintain momentum and grow―
Targeted growth
– Customer-led product innovation
– Meeting more customer needs
INVESTOR DAY 1 JUNE 2017 50
![Page 52: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/52.jpg)
Summary―
– Strong foundation to maintain momentum for sustainable growth
– Deepen customer relationships
– Strengthen capabilities to enhance trust and confidence
INVESTOR DAY 1 JUNE 2017 51
![Page 53: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/53.jpg)
―Amanda Revis
CHIEF PEOPLE EXPERIENCE OFFICER
Inspire our people
Create the Marketplace
Maintain momentum and grow
Elevate the customer
Inspire our people
![Page 54: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/54.jpg)
Inspire our people―
1 JUNE 2017INVESTOR DAY 53
82% flexible work
arrangements
49% female leaders
1.6 LTIFR
62% engagement
87% participation
![Page 55: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/55.jpg)
Differentiated employeeexperience―
1 JUNE 2017INVESTOR DAY 54
‒ Compass behaviours
‒ Leadership development
‒ Diversity and inclusion
‒ Career development
‒ Work environment
![Page 56: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/56.jpg)
Workforce and workspace of the future―
1 JUNE 2017INVESTOR DAY 55
One Suncorp
Customer Connections
Augmented work
Speed to market
Liquid workforce
![Page 57: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/57.jpg)
Inspire our people―
1 JUNE 2017INVESTOR DAY 56
![Page 58: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/58.jpg)
―Steve Johnston
CHIEF FINANCIAL OFFICER
![Page 59: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/59.jpg)
CFO update―
Business in good shape
Improved retention
Reinsurance reducing volatility
Bank APS330 outlined strong credit quality and sustainable growth
Life Optimisation and exploring strategic alternatives
581 JUNE 2017INVESTOR DAY 58
![Page 60: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/60.jpg)
―Michael Cameron, Steve Johnston, Amanda Revis
Anthony Day, David Carter and Paul Smeaton
Q&A
![Page 61: ASX announcement - Suncorp Group · ASX announcement Suncorp Group Ltd - ABN 66 145 290 124 – Level 28, 266 George Street, Brisbane Qld 4000 suncorpgroup.com.au 1 1 June 2017](https://reader030.vdocuments.us/reader030/viewer/2022041022/5ed2e542184823141d0df575/html5/thumbnails/61.jpg)
―Conclusion
Michael Cameron