assocham com
TRANSCRIPT
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A Reliance Capital company
The Employee
Benefit Programme
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A Reliance Capital company
Contents
About us
Reliance Life Advantage
Reliance Life Experience
Reliance Life Employee Benefits
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A Reliance Capital company
About us
The new economy
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A Reliance Capital company
About Us
Reliance Capital
One of India¶s leading private sector financial services companies
Ranks among the top three private sector financial services and banking
companies, in terms of net worth
Businesses include:
- Asset Management and Mutual Funds
- Stock Broking
- Life and General Insurance- Proprietary Investments
- Private Equity
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A Reliance Capital company
Fastest Growing Life Insurance Company for two years
in a row.
Amongst the largest distribution networks in less than
two years ± Over 740 Branches, 14000 employees and
140000 advisors
First Life Insurance company to introduce µOver TheCounter¶ process for all Unit Linked Plans µ Express
Life¶
Only Life Insurance Player in India to be certified with
ISO 2000 9001 for all its processes in the first year of
operations
Among the top 5 private life insurance companies in
India.
Complete range of products in the protection, savings,
investment, pension and health segments in both, unit
linked and traditional product forms, for individual as
well as group customers.
Family of over 1 million happy customers and growing
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A Reliance Capital company
Key Service Differentiators
Customer
CareCentre
Customer
Portal
Automated
UW
Six Sigma
Work Flow& ImagingSystem
ISO 9001
Process
Discipline
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A Reliance Capital company
Lifeline
Enterprise-wide portal
One-window access for all
stakeholders
One stop to access all relevant
information and f unctions
Shortcuts to all relevant
dashboar
ds
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A Reliance Capital company
Documentum
Process Governance Application
Workflow Automation
Scanning & Imaging System
Streamlined Storage & Archival
of documents
Avoid In-transit delays
Creation of a paperless office
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A Reliance Capital company
Quality & Knowledge Management Roadmap
PHASE 1 ± BUSINESS PROCESS EXCELLENCE / PROCESS QUALITY
ISO 9001: 2000 - Building Business Process Excellence & reliable measurement systems
Monthly Quality Dashboards
PHASE 2 ± CUSTOMER SERVICE QUALITY; SIMPLE QC TOOLS
Customer Voice measurements
Top management review followed by necessary corrective action
Training for select group of employees on process improvement tools.
PHASE 3 ± SIX SIGMA PROJECTS
Quality Improvement (DMAIC) Projects
PHASE 4 - 360-Degree Knowledge Management Performance improvement on critical business measures by sharing and replicating internal & external
knowledge
Monitoring status of knowledge submissions & replications and the business results
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A Reliance Capital company
Our Customer Service Philosophy ± µFaster & Easier¶
Reliance Life Line - Phone, Physicaland Internet based integrated single point,24x 7 help desk for customer fulfillment
Full service f unctionality on mobilephones
Electronic policy servicing throughInternet
Comprehensive Renewal managementprocesses
Medi-Assist Program for lab tests
Life Fir st - outstanding Priority clientservice
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A Reliance Capital company
Focus on ³Faster and Easier Servicing´ for
Customer/ Employees
Easy and Direct
Accessibility to point of
servicing
Servicing to f ull satisfaction
at the point of contact / as
upfront as possible
Higher ease of servicing
Focus on Customer Delight
Customer/Agent/ Employee
Service through multiple
contact channels
Service near to the
customer
Least number of handoff s
and non-value added
activities
Optimal Cost per
transaction
RLIC
Along with:
Proper Controlsand risk mitigants
Inbuilt processcontingencies
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A Reliance Capital company
Reliance Life Insurance -
Employee Benefits
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A Reliance Capital company
Employee Benefits
Through Company Directly
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A Reliance Capital company
Employee Benefits via Company There is no better way of keeping your people loyal
than by providing them with security and the feeling of being part of a family
Reliance Life Insurance offer s you a win win
solution
For your people:
- Cover for life/ accident for disablement, therebyproviding them with a sense of belonging!
For you:
- Freedom from forecasting and managing liabilities and
employee's gratuity and pension
Thereby, giving you peace of mind and satisfaction of fulfillingyour duties towards your corporate family!
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A Reliance Capital company
The Benefits
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A Reliance Capital company
Employee Benefits: leaving it to experts
Core HR Functions
- Attracting
- Retaining
- Career & Succession Planning
Non-Core & Critical- Payroll
- Benefits
- HR Record Keeping
- Training
Non-Core & Non
-Critical
- Security
- Housekeeping
- Events
Designing and managing EB plans is critical to a company,but better left to experts engaged for the purpose
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A Reliance Capital company
We offer
Product Solutions
Investment Solutions
Service Solutions
Financial Management Solutions
In short, a holistic end-to-endapproach to employee care
We have a full end-to-endsolutions package that meetswith the needs of employees atall levels in your organization
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A Reliance Capital company
Our Employee Benefit Solutions
Reliance Group Gratuity
Reliance Group Superannuation
Reliance Group Leave Encashment
Reliance Group Term Life Insurance
Reliance Group Term Life Insurance in lieu of EDLI
We create a better future for you and your employees,by helping you build and manage your employees¶ interest.
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A Reliance Capital company
Investment Solutions
Consistently outperforming the benchmark indices
Among the Top 3 performing funds in the ULIP range
Active, diligent and disciplined approach to investments
In-house investment team assisted by advice
from Reliance Mutual Fund
Management in total alignment with the IRDA regulations
and prudential principles
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A Reliance Capital company
Service
Solu
tions
Reliance Life Line as the the mandatory singlepoint Phone, physical and internet-based,integrated help desk for customer fulfillment
Comprehensive Renewal ManagementProcesses
Life First ± Outstanding priority client service
Network of 740 branches for supportacross India
Life Asia ± Group Asia integration for commoncustomer IDand member level servicing
Dedicated & competent Account Managers
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A Reliance Capital company
Financial Management Solutions
Offer holistic support to the financial and
family security needs of every employee
Meeting the insurance needs of employees
as a group at the most
attractive premium rates
Meeting the wealth management needs
with the best professional support and
organization backing
Total flexibility to every employee in the
matter of building the individual corpus
of saving
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A Reliance Capital company
Tailored Individual Employee Advice
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A Reliance Capital company
Individual Retirement Solutions
Reliance Golden Years Plan
Reliance Wealth + Health Plan
Reliance Automatic Investment Plan
Reliance Money Guarantee Plan
Reliance Market Return Plan
Reliance Cash Flow Plan
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A Reliance Capital company
Thank you