asset management plan 2014 appendices - london, ontario · 2014-09-04 · london corporate asset...
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London Corporate
Asset Management Plan 2014
Appendices
Table of Contents
Appendix 1 – Corporate Asset Management Policy .............................................................................. 1
Appendix 2 – Preliminary Levels of Service ......................................................................................... 2
Appendix 3 – Preliminary Levels of Service Trends ........................................................................... 10
Appendix 4 – Sample Business Case ................................................................................................. 27
Appendix 5 – Capital Project Plan ...................................................................................................... 33
Appendix 6 – Social Housing Letter .................................................................................................... 50
APPENDIX 1 CORPORATE ASSET MANAGEMENT POLICY
1
Appendix 1 – Corporate Asset Management Policy
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
2
Appendix 2 – Preliminary Levels of Service Where cells are shaded with red, the performance indicators show that the desired level of service is not currently being met and investment may be needed. X denotes where data is not currently available and processes may need to be built in order to provide it.
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
Drinking Water Supply Water,
Wastewater Services
To provide clean, safe and reliable drinking water in a cost
effective manner
# of boil water advisories
0 0 # of Lead Service Replacements per
year 500 440
# of water quality complaints
< 250 119 Number of
Watermain Breaks / 100 km
< 9 6.6
Water at the customers tap
99.5% 99.80% Water Loss Factor
(ILI) < 2 2
Watermain break repair in less than
6 hours 95% 96%
Water sampling meeting Regulatory
requirements 100% 100%
Wastewater – Sanitary Water,
Wastewater Services
To protect the health of our citizens and protect the
environment while maintaining competitive utility rates
# of days per year of full service
365 days 365 days # of blocked sewers /
100km length per year
1 0.23
Total collection, treatment &
disposal costs of wastewater
$ 410 / megalitre $408 / megalitre # of inspections per maintenance hole in
a two year period 1 1.87
Wastewater – WWTOPS
Water, Wastewater
Services
To protect the health of our citizens and protect the
environment while maintaining competitive utility rates
# of days per year of full service
365 days 365 days
Plant & PS Condition Assessment
1 CA per Plant and PS within 10
yrs.
New Initiative 2014
Condition Assessment Response
Within 5 years New Initiative
2014
# days discharging safe treated
effluent 365 days 365 days
% BOD Removal 98% 99%
# MOE Effluent Violations/Year
< 2 violations 0 violations
# of Odour Complaints
X X # of Ozone Odour Control Systems
Operational 8 6
% capture of wet weather flows (Apr
– Nov) 95% X %
% removal of suspended solids and BOD in wet weather flows
(primary treatment)
Suspended Solids 40% BOD 50%
Suspended Solids X% BOD X%
Wastewater – Stormwater
Water, Wastewater
Services
Provide sustainable water resources and stormwater
management in a safe, effective, and dependable way that ensures the protection of
the environment while preserving and enhancing the quality of life and economic prosperity of the people of
Complaint response within 24
hours 100% 98%
# of inspections & maintenance per
oil/grit separator per year
1 1
Operating costs per km for the urban storm
drainage system
<$ 6,900 $6,800
# of routine inspections &
maintenance of each stormwater
management facility
1
1
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
3
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
London. per year
# of equivalent lots per year for which
stormwater servicing capacity made available in order to implement the City’s Growth
Management Implementation
Strategy.
6000 (2012 target
changes annually in accordance with strategy)
6000
Average # of days for review of development applications
14 days 14 days
Average # of days to process surface
flooding complaints
7 days 7 days
Roads & Structures
Transportation Services
To maintain safe roadways and roadsides enabling safe and
efficient travel in a cost effective way
% of all Roads in Good to Very
Good Condition
67% 61.5%
(OMBI Data)
Maintain Expressway/Freeway
PQI (Network Average)
PQI > 70 PQI = 79
Maintain Arterials & Primary Collectors
PQI (Network Average)
PQI > 65 PQI = 62
Maintain Secondary Collectors PQI
(Network Average) PQI > 60 PQI = 65
Maintain Local Road PQI
(Network Average) PQI > 55 PQI = 60
% of Arterials cleared when snow > 2.5cm
100% 100%
% of Winter event responses that are
met or exceed Ontario Regulation
239/02 Min. Maintenance
Standards
> 95% 100%
To maintain safe sidewalks enabling safe and efficient travel
in a cost effective way
% of Sidewalks cleared when snow > 8cm
100% 100%
% of Winter event responses that are
met or exceed Ontario Regulation
239/02 Min. Maintenance
Standards
> 95% 100%
To maintain safe and efficient Transportation Structures
enabling safe travel in a cost effective way.
% of structures in Good to Very
Good Condition 75%
64.3% (OMBI Data)
Maintain Structure BMS Condition
Rating (Network Average)
>7.5
7.1
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
4
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
(2011 data)
Traffic Transportation
Services
To provide pedestrian/vehicular traffic control, appropriate
lighting, signage and pavement markings for the safe and
effective mobility needs of the public in a cost effective
manner.
Signage Visibility Clear obstructed signage as soon as practicable
100% Sign Reflectivity Testing - % Pass
> 98% Pass Reflectivity Test,
one that don’t are replaced as
soon as practicable
99%
% of street light repairs that meet
or exceed municipal road maintenance
timeline standards
100% 100% Average number of
days for repairs
% of traffic signal repairs that meet
or exceed municipal road maintenance
timeline standards
100% 100% Average number of
days for repairs
Cost per capita for traffic operations – signs, pavement
markings and detours
<$6.00 $5.28
Parking Transportation
Services
Provide accessible parking for business, customers,
employees, visitors and residents as well as maintain
traffic and public safety through parking enforcement.
# of on-street parking stalls per
100,000 population
>400 428.5 # of on-street parking
stalls >1500 1585
# of off-street parking stalls per
100,000 population
>380 386.8 # of off-street parking
stalls >1400 1430
Operating Cost per Paid Parking
stall <$500 $432.38
Total operating costs / # of parking stalls
on and off-street >3000 3015
Total Paid Parking Stalls Revenue over
Total Operating Costs
>3000 3015
Revenue to Cost ratio on-street and off-street per Paid
Parking Stall
<2 2.73
Solid Waste Garbage
Collection and Disposal
Environmental Services
Contribute to the health of the environment and the citizens of
London through appropriate removal and management of garbage in a cost effective
manner.
Pickup household garbage on
scheduled day > 97% 100%
Collection Worker Injuries (# of lost
working days) tbd tbd
Operating Costs for Garbage collection/
< $50 $48 MOE Compliance (# of orders/year)
0 0
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
5
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
Disposal per household – Residential
Landfill open for business on
scheduled days 100% 100%
Tonnes managed at W12A Landfill
225,000 229,000
Solid Waste - Diversion
Environmental Services
Contribute to the health of the environment and the citizens of London by; creating products of
value from compostable /recyclable/reusable materials
discarded by the citizens of London, promoting waste
reduction and reuse opportunities and raising
awareness of the benefits of recycling/composting to the
environment in a cost effective manner.
Pickup household recycling on
scheduled day > 97% 100%
Residential Diversion Rate
45% 44 %
Operating Costs for Diversion per
household – Residential
< $25 $24 Number of
EnviroDepots and HSW Depots
4 3
Parks Parks,
Recreation & Neighbourhood
Services
Provide safe, clean parks and open space systems through
proactive property management in a cost effective way.
% Park area in municipality
>5% 5.8% # days between
mowing to maintain grass < 3 in.
10 10
Hectares of maintained parks and natural areas in municipality per
100,000 population
> 680 Ha 700 Ha # garbage pickups
per week 2 2
# inspections per playground per
month 1 1
# inspections per baseball field per
week 3 3
Golf Parks,
Recreation & Neighbourhood
Services
Provide opportunities for individuals and families to
engage in sport and the health and social benefits derived from
participation in golf in an affordable way.
Golf Affordability- Cost per round
< $ 25 $ 22.45 Operating
expenditure per round
< $35 $ 19.20
Golf Availability- Number of
Operational Golf Courses (with
Municipal Influence) per
100,000 population
>1.0 1.2
Number of Golf Rounds Played per
Year > 122,000 128,205
% of Prime Time Tee Times used
> 85% 55 to 70 %
depending on course
Community Centers Parks,
Recreation & Neighbourhood
Services
Increase public benefits of visits to Community Centres by:
Increasing usage of community centres (e.g.# of annual visits)
Percentage of visitors rating
overall experience as good or excellent
>95% 97% # of annual visits to Community Centres
>1,800,000
1,895,645 (Note: count
does not currently include all Community
Centres)
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
6
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
Maximizing the individual benefits to visitors
Increasing accessibility/inclusiveness
Maintain/improve the quality of experience for visitors
Percentage of visitors agreeing
or strongly agreeing that
Community Centre helps increase the quality of life in the
community
>95% 98%
# of neighbourhood Community Centre
per 20,000 population
Note: counts both ‘large’ (> 10,000 sq. ft.)
and ‘small’ (< 10,000 sq. ft.) Community Centres
as defined by OMBI
>1 0.95
Aquatics Parks,
Recreation & Neighbourhood
Services
Provide safe, enjoyable aquatic opportunities and water safety
education to the public in a cost effective way
Customer Satisfaction
> 95% approval on survey
97 % # of individuals
educated on aquatic safety per year
> 25,000 32,055
Safe facilities
> 40% of survey respondents
noting that a safe facility with
quality supervision is
primary reason for attendance at
a City pool
50% of survey respondents noted this as
primary reason for attendance at
a City pool
# of days closed due to mechanical issues
or pool fouling <5 20+
Arenas Parks,
Recreation & Neighbourhood
Services
Provide accessible, enjoyable community facilities that
contribute to the wellbeing of individuals and families while
promoting livable and inclusive neighbourhoods in a cost
effective manner.
Winter prime and non-prime time
hours of ice rental > 37,500 hours 37,500 hours
Total Arena hours booked vs. delivered
>99% >99%
Successfully delivered
# of operational indoor ice pads (with municipal influence) per
100,000 population
> 5 Pads 5.95 Pads What percent of
registered program capacity is used?
100% Prime time capacity
50 % Non-prime time capacity
98% Prime time capacity
46 % Non-prime time capacity
Customer Service Satisfaction %
>85% 73%
Forestry Parks,
Recreation & Neighbourhood
Services
Maintain and enhance, where possible, a safe, healthy,
diverse and resilient urban forest which trees in
boulevards, parks, woodlands, municipal golf courses, natural
areas and other municipal properties in a cost effective
way
Maintain existing trees through
sound arboricultural and
other best management practices to
ensure health and safety of residents
10% per year
X Unknown due to limitations with
existing computerized
inventory program.
Number of trees that are pruned, watered
and or fertilized 10% per year
X Unknown due to limitations with
existing computerized
inventory program and is a
new measure
<1 year between request for service and
action
Removal of hazard trees or for other
management reasons
<6 month between
identification or request for service and
action
X Unknown due to limitations with
existing computerized
inventory program.
Number of trees removed
100%
X Unknown due to limitations with
existing computerized
inventory program.
Replant removed < 1 year between X Unknown due Number of trees 100% 5,000
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
7
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
trees from ROW and Park
perimeters in a timely manner
removal and planting
to limitations with existing
computerized inventory program.
planted or replanted
Enhance the tree/leaf cover
>24.7% cover 23.5% estimate
due to impacts of EAB
% cover 32% New target linked to Urban Forest Strategy
23.5% estimate due to impacts of
EAB
Monitor the condition of the
urban forest through
completion and updating of inventories, analysis of changes in
leaf/tree cover, structure/function
and value
Inventory information <10
years old
X Unknown due to limitations with
existing computerized
inventory program.
% trees by condition class
100% of work activity is entered
into CMMS system within two weeks of completion
100% Inventory
of boulevard,
X CMMS will not be functional until fall 2014
100% Leaf Cover Analysis across
entire City
X Last analysis was completed in
2008
Analysis of high resolution aerial
photography flown in mid-summer
Once every 5 years
X New performance
measure linked to urban forest
strategy
1 Analysis of urban forest
structure, function and value using i-Tree or similar
analysis
X Last analysis completed in
2008
Analysis of urban forest structure,
function and value using i-Tree or similar analysis
Once every 8 – 10 years
X New performance
measure linked to urban forest
strategy
Fire Protective Services
Protect the health and welfare of the City’s citizens through fire prevention, emergency response capabilities and
public education.
Respond to emergency calls for assistance
90% of alarms within 4 minutes
81% 14 firefighters to scene within 8
minutes tbd 76%
Long Term Care Social & Health
Services
Dearness Home: Provide long term care services to Residents
from the London-Middlesex catchment area that require respite, medical, nursing,
personal, therapeutic and social work services in a cost effective
way.
Percentage of Residents who
rate the Home as a good or
excellent place to live.
>90% 91%
Occupancy Rate >97% 98.25%
Provide vulnerable seniors in London with a social setting that
encompasses mental and physical well-being in a cost
effective way.
Percentage of clients who are
satisfied with the program.
>90% 95% Number of person days of service per
year. 6,750 6,257
Homemakers: Provide light housekeeping services to
selected residents from the Hours of Service >6,000 6,473
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
8
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
London-Middlesex catchment area in a cost effective way.
Fleet Services Corporate,
Operational & Council Services
Provide cost effective vehicle and equipment management
services that include preventative maintenance, repairs, fuelling and capital replacement as needed to efficiently deliver municipal
services.
Safety-% legislated MTO
safety inspections met
100%
100% of legislated annual MTO inspections
complete.
% of regulated MTO maintenance inspections completed
100% MTO Legislated Inspections
95.5% regulated
MTO inspections completed. Remaining 4.5% were retired in
2012
Affordability - rental rate costs
0% increase to rental rates
Rental rates +1.16% in 2012
% budget spent for maintenance
93-97% 93%
% of fuel budget spent
90% 80%
% of Capital budget spent
90% 91%
Availability Minimize down
time
Minimum # of Units out of service for
inspections.
% of preventative maintenance inspections completed
95% of PM inspections completed
88% of schedule PM inspections
completed. (PM”A”, PM”B”
and PM”C” inspection included)
Reliability
Service Request Rate
(OMBI Measure FLET 415)
Minimum # of unscheduled
service requests
% of repair hours spent on
unscheduled repairs and service not PM
related.
<67% Average of Municipal OMBI
results 37.07%
Information Technology
Services Corporate,
Operational & Council Services
Manage the City of London information technology
ecosystem in an efficient and cost effective way.
Customer % Satisfaction
(Overall Service Experience)
95% * 93.85% % of Network
Connectivity Uptime 99.99% 99.95%
Customer % Satisfaction
(Desktop - Service Desk Services
Timeliness)
95% * 92.31% % of First call
resolution rate at the service desk
40% 36%
Facilities Corporate,
Operational & Council Services
Ensure an efficient and well maintained facility infrastructure
that supports the delivery of programs and services for the
wellbeing of our community in a cost effective way
Delivery of energy efficient facilities
Minimum possible energy consumption per
unit area
0.139 GJ/ft2 Gigajoules per
square foot
Lower GJ/ft2 than industry
average. 0.139 GJ/ft2
Adequately maintained,
innovative and safe facilities
Capital Group Budget per
square foot of facilities
$0.62/sq. ft. Operating dollars
Budget* per square foot
$0.62/sq. ft. $0.62/sq. ft.
Maintenance Group Budget*
per square foot of facilities
$2.44/sq. ft. Operating dollars
Budget* per square foot
$2.44/sq. ft. $2.44/sq. ft.
Staffing Square foot of 157,099 sq. Full time capital 157,099 sq. 157,099 sq.
APPENDIX 2 PRELIMINARY LEVELS OF SERVICE
9
Service Area Corporate LOS Description Customer LOS
Description Customer LOS
Target
Customer LOS Performance
(2012 KPI)
Technical LOS Description
Technical LOS Target
Technical LOS Performance
(2012 KPI)
complement supporting facility
sustainability
facilities per number of FTE’s
in the Capital Group
ft./FTE employee per square foot
ft./FTE ft./FTE
Square foot of facilities per
number of FTE’s in the Operation
Group
67,476 sq. ft./FTE
Full time maintenance
employee per square foot
67,476 sq. ft./FTE
67,476 sq. ft./FTE
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
10
Appendix 3 – Preliminary Levels of Service Trends
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Water Supply & Distribution
Water,
Wastewater Services
To provide safe, clean, reliable, high-quality
water in a cost effective manner, for drinking,
recreational, irrigation, sanitary, fire protection,
and business needs.
Inte
rnal
Asset Reliability (i.e. Current and
Projected Condition) High
Most assets in fair to good condition and aging normally. Extended lifecycle has been realized by rehabilitative practices on some assets. Exceptions being cast iron pipe, ductile iron pipe and new copper water services, which are deteriorating extremely prematurely, causing more frequent service interruptions than desirable.
Budget Constraints Insufficient Resources
High
Unanticipated funding increases may be required due to legislative changes. In addition, premature copper water service deterioration, in new subdivisions, is becoming a major concern of municipalities across Canada. Copper water services in new subdivisions are failing, requiring replacement in as little as 5 years. Cast iron and ductile iron pipe will require replacement before their projected life cycle resulting in a need for additional expenditure.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Replacements with different size, material or function, as well as completing the work via new methods and techniques.
Implementation of DWQMS, including annual audit of Operational Plan.
Efficient Operations High
Implement CMMS and increase workforce mobility, gain efficiencies, and completely transition the Water Operations staff from paper-based to computer-based work orders.
Complete the water meter replacement program, and establish optimized replacement schedule.
Exte
rnal
Legislative Changes High
Legislative changes have been common over the past decade and all indications appear that they will continue to change. Predicting the associated impacts (financial, resources, time) is difficult.
Maintaining City’s drinking water accreditation, including operations consistent with DWQMS Operational Plan.
Technology Changes High
Increasing opportunities to utilize trenchless technologies, new materials/products, energy efficient equipment, and adaptive practices/processes.
Increased expansion on the capabilities within GIS, with enhanced reliance on its use.
Implement DMA practices, to monitor usage, find/repair leaks, and repair piping prior to catastrophic failure.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
11
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Social Changes (E.g. Demographic,
Demand Shifts) Medium
Potential for continual decrease in overall water consumption and revenue from sale of water.
Environmental Changes
(E.g. Climate Change) Medium
Need to address more stringent water treatment requirements.
Need to address Great Lakes Water Quality issues (e.g. algae blooms).
Need to review climate change impacts on flooding and erosion of piped infrastructure, especially at river crossings.
Wastewater – Sewer
Operations
Water, Wastewater
Services
Provide sustainable water resources and
stormwater management in a safe,
effective, and dependable way that
ensures the protection of the environment while
preserving and enhancing the quality of
life and economic prosperity of the people
of London.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) High
Assets are generally in fair to good condition however infrequent, isolated and costly failures are anticipated at any given time, often resulting in significant service disruptions.
Budget Constraints Insufficient Resources
High
A direct relationship between budget and risk is realized. Appropriate funding relates to customer satisfaction, compliance with Council endorsed levels of service and risk mitigation through strategic planning and proactive measures. Conversely, insufficient funding results in reduced design capacity, flooding, property damage and a continuous aging infrastructure. In many respects, a zero based budget results in a negative impact on service delivery.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Continuity through strategic, succession planning initiatives and new job requirements to acquire and maintain Provincially issued Operator Licenses strengthens the knowledge base of the work force, in turn resulting in improved service delivery. Strategic changes to the equipment compliment (fleet) are always being considered to provide more effective and cost efficient service delivery.
Exte
rnal
Legislative Changes High More stringent requirements imposed by the Province for the operation of collection systems are anticipated. Associated operating costs are also anticipated.
Technology Changes High
Implementation of a computerized maintenance management system (CMMS) in 2014 to support the work processes in the Operational work environment and other Corporate initiatives such as Corporate Asset Management.
Social Changes (E.g. Demographic,
Demand Shifts) Low
At this time no impact to service delivery as a result of social change.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
12
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Environmental Changes
(E.g. Climate Change, Contamination)
High
The need has become apparent to put proactive measures in place, document and work in cooperation with other service partners to counter severe weather events associated with climate change. Additional costs and effort are needed in order to maintain current service delivery. Otherwise existing services will become increasingly inadequate.
Wastewater – Stormwater
Water, Wastewater
Services
Provide sustainable water resources and
stormwater management in a safe,
effective, and dependable way that
ensures the protection of the environment while
preserving and enhancing the quality of
life and economic prosperity of the people
of London.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
Assets in fair to good condition and aging normally.
Budget Constraints Insufficient Resources
High
Funding insufficient to maintain and renew assets in an optimal fashion. Increased risk of asset failure leading to service disruptions. Failed conveyance systems result in flooding. Quality control is reduced. Resources unavailable to undertake work. Lack of maintenance attention elevates risk to service delivery over time.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Medium
Senior staff expected to retire in the next 10 years will result in loss knowledge. We don’t expect retroactive design standards. New equipment will be expected to meet a higher standard.
Exte
rnal
Legislative Changes Medium We don’t expect retroactive Legislative changes. New equipment
will be expected to meet a new legislation.
Technology Changes Medium Anticipate a move to source control as opposite to end of pipe
treatment.
Social Changes (E.g. Demographic,
Demand Shifts) Medium
Intensifications of development contributes to a greater need to manage storm water and will increase the infrastructure requirement
Environmental Changes
(E.g. Climate Change) Medium
Need to address more severe weather events. Possibly retrofitting existing infrastructure and address invasive vectors such as mosquito control.
Roads & Sidewalks
Transportation
Services
To maintain safe roadways, roadsides
and sidewalks enabling safe and efficient travel in a cost effective way
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium Assets in fair to good condition and aging normally.
Budget Constraints Insufficient Resources
High
Funding insufficient to maintain and renew assets in an optimal fashion. Increased risk of asset failure leading to service disruptions. This gap will become visible to Londoners through rough roads, potholes, increased vehicle damage claims, reduced road safety, poor pedestrian facilities and increased operating costs.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
13
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Implementation of the recommendations contained within the Transportation Master Plan will result in some road widening’s which will increase the overall Level of Service. Implementation of the Bus Rapid Transit (BRT) will improve overall Level of Service, but is subject to funding uncertainty and may not be realized in the next 10 years.
Exte
rnal
Legislative Changes High
AODA standards – minor changes which will result in limited LOS enhancement MMM standards - unknown
Technology Changes Low
Social Changes (E.g. Demographic,
Demand Shifts) Medium
More and more pressure to accommodate alternative transportation choices (cycling, transit)
Environmental Changes
(E.g. Climate Change, Contamination)
Low
Climate Change – potential addition to service disruptions due to increased flows from storm events.
Road Structures
Transportation
Services
To maintain safe and efficient Transportation
Structures enabling safe travel in a cost effective
way.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
Assets in fair to good condition and aging normally.
Budget Constraints Insufficient Resources
High
Funding insufficient to maintain and renew assets in an optimal fashion. Increased risk of asset failure leading to service disruptions. 63% of the Transportation Structure inventory was constructed between 1950 and 1979. The current annual budget for structure maintenance is $1.8M-$2.6M. Maintaining the existing structure inventory requires an average annual budget of $5.4M (2011 $). Insufficient resources will decrease the Level of Service, manifesting itself with bridge load restrictions, potential closures and reduced safety. Noise Walls – City has an inventory of aging noise walls that require maintenance with no budget allocation defined to maintain this asset.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Implementation of the recommendations contained within the Transportation Master Plan will result in some structure widening which will increase the overall Level of Service
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
14
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Exte
rnal
Legislative Changes Low
The MEA Act requires that “reconstruction or alteration of a structure or grading adjacent to it when the structure is over 40 years old, which after appropriate evaluation is found to have cultural heritage value requires a Schedule ‘B’ or ‘C’ Environmental Assessment.” As the City’s inventory ages, this additional step becomes more common, resulting in a longer and more costly rehabilitation to any one structure.
Technology Changes Medium
Ongoing development and use of materials that are not as corrosive as black steel or epoxy coated steel provides for longer life of asset. Results in less frequent repairs/rehabilitations. Cost increase at initial construction is offset by potential longer life cycle cost efficiencies.
Social Changes (E.g. Demographic,
Demand Shifts) Low
Minor potential for increased aesthetics.
Environmental Changes
(E.g. Climate Change, Contamination)
Medium
Need to address more severe weather events. Impact to sizing of replacement structures. More potential for service disruptions due to storm events
Traffic
Transportation Services
To provide pedestrian/vehicular
traffic control, appropriate lighting,
signage and pavement markings for the safe and effective mobility
needs of the public in a cost effective manner.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
A large percentage of assets are in Very Poor or Poor condition.
Budget Constraints Insufficient Resources
High
Funding is insufficient to proactively replace the aging assets before catastrophic failures. Insufficient staff resources to manage the asset effectively.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Medium AODA standards have impacted the design of new assets. In-
house knowledge base is subject to fluctuation due the limited number of staff.
Exte
rnal
Legislative Changes Medium
Any changes to the Minimum Municipal Maintenance Standards would increase the cost of delivering the service.
Technology Changes Medium
New street light technologies are available that can decrease energy consumption; however, they currently have a high capital cost.
Social Changes (E.g. Demographic,
Demand Shifts) Medium
A movement to a more walkable community may require new or improved illumination.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
15
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Environmental Changes
(E.g. Climate Change, Contamination)
Low
Parking
Transportation Services
Provide accessible parking for business,
customers, employees, visitors and residents as well as maintain traffic
and public safety through parking
enforcement.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) High
1. Individual meters aging and most are being replaced with new equipment. 2. Surface parking lots require remedial work in some cases and a draft capital project has been developed to address these needs.
Budget Constraints Insufficient Resources
Medium
If funds are reduced and asset maintenance is affected service delivery will decline. Meter revenue and customer service will be affected. Lack of parking lot maintenance elevates risk and affects service delivery over time. Insufficient funds may affect the ability to adopt new and ever changing technologies.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Low
No anticipated impact.
Exte
rnal
Legislative Changes Medium
Accessibility for Ontarians with Disabilities Act impacts Provincial Offences Act impacts.
Technology Changes Medium Anticipate more demand from the public to access increasing
technology options e.g. mobile apps, online services, delivery options, enforcement techniques.
Social Changes (E.g. Demographic,
Demand Shifts) High
City is expanding with increased areas to enforce however funding limits impact the ability to enforce. Public is seeking more enforcement options and innovative technology.
Environmental Changes
(E.g. Climate Change, Contamination)
Low No anticipated impact.
Solid Waste - Diversion
Environmental
Services
Contribute to the health of the environment and the citizens of London
by; creating products of value from compostable
/recyclable/reusable materials discarded by the citizens of London,
promoting waste
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Low
Majority of assets are in good to excellent condition and aging normally. Largest asset (Manning Drive Regional Material Recovery Facility) is only two years old.
Budget Constraints Insufficient Resources
High
Provincial waste diversion goal is 60%. City’s diversion rate is currently 44%. Increasing the diversion rate will require additional funding. Not increasing the diversion rate may reduce the likelihood of getting approval of new long term disposal capacity.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
16
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
reduction and reuse opportunities and
raising awareness of the benefits of
recycling/composting to the environment in a
cost effective manner.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Medium None to
Increased
Possibility that the frequency of recycling collection, type of collection vehicles (e.g., compacting, single stream) or materials collected (organics, new recycling materials, etc.) may change in order to increase diversion and/or provide additional service.
Changes to the technology at the Material Recovery Facility may be required in order to add new materials to the Blue Box recycling program.
Exte
rnal
Legislative Changes Medium
The Province has recently introduced the Waste Reduction Act which, if approved and implemented, would change funding of waste diversion and move towards Individual Producer Responsibility for management of certain products.
Technology Changes Medium
See comments in Operational Changes. In addition, the City may have to consider using new technologies (e.g., anaerobic digester, gasification, other resource recovery technology, etc.) to manage a portion of its waste stream in order to get approval for new disposal capacity.
Social Changes (E.g. Demographic,
Demand Shifts) Medium
Concerns for the environment among the general public are expected to grow in the future which may lead to more demands for new diversion services.
Environmental Changes
(E.g. Climate Change, Contamination)
Low
Federal and Provincial policies on climate change may bring about increased scrutiny on the municipal role in reducing greenhouse gases within the waste management sector. Voluntary approaches are common in Canada; however they may be coupled with legislative changes.
Solid Waste Garbage
Collection and Disposal
Environmental
Services
Contribute to the health of the environment and the citizens of London through appropriate
removal and management of
garbage in a cost effective manner.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) High
The W12A landfill site has 9 to 11 years remaining. Work on finding new disposal capacity must begin in the near future as the approval process for disposal capacity can take several years.
Budget Constraints Insufficient Resources
High
Funding insufficient to maintain and renew assets in an optimal fashion. Resources unavailable to undertake work. Likely to be hit with large cost increases in the future as assets (e.g., W12A landfill) need to be renewed.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Medium None to
Increased
Possibility that the frequency of garbage collection, type of collection vehicles (e.g., automated collection, co-collection) or working hours (10 hour instead of 8 hour days) may change in order to lower costs, reduce injuries and/or provide additional service.
Landfill technology continues to evolve with respect to leachate and landfill gas management (e.g., bioreactor landfills). The
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
17
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
operation of any expansion of the existing landfill may be different from current operations.
Exte
rnal
Legislative Changes Medium Provincial approvals with respect to approval of waste disposal
facilities are in constant state of flux and are regularly revised/ modified.
Technology Changes Medium
See comments in Operational Changes. In addition, the City may have to consider using new technologies (e.g., anaerobic digester, gasification, other resource recovery technology, etc.) to manage a portion of its waste stream in order to get approval for new disposal capacity.
Social Changes (E.g. Demographic,
Demand Shifts) High
Today’s societies have less tolerance for landfills. Future landfill operations may have to meet higher levels of public scrutiny.
Environmental Changes
(E.g. Climate Change, Contamination)
Low
Federal and Provincial policies on climate change may bring about increased scrutiny on the municipal role in reducing greenhouse gases within the waste management sector. Voluntary approaches are common in Canada; however they may be coupled with legislative changes.
Parks
Parks, Recreation &
Neighbourhood Services
Provide safe, clean parks and open space
systems through proactive property
management in a cost effective way.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) low Parks and park assets are continually upgraded / repaired /
replaced through current operational and capital budgets
Budget Constraints Insufficient Resources
high
A decrease in budgets would require elimination of some services and/or a change in the current maintenance service levels
Operational Changes (E.g. New design
Standards, Knowledge Retention)
low Although there may be some changes in equipment technology
there would be very little impact to the Operation
Exte
rnal
Legislative Changes high
New CSA standards as well as AODA requirements Book 7 regulation changes
Technology Changes high We need better technology to track our risk management
obligations
Social Changes (E.g. Demographic,
Demand Shifts) medium
We must be aware of the demographic changes within the population and address it through master plan planning
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
18
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Environmental Changes
(E.g. Climate Change, Contamination)
medium As the “shoulder months” (spring and fall) get longer and hotter
there is increased pressure on the existing resources to operate the summer seasonal operation
Aquatics
Parks, Recreation &
Neighbourhood Services
Provide safe, enjoyable aquatic opportunities
and water safety education to the public in a cost effective way
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
1. Wading pools and outdoor pools are ageing, and approx. half of the facilities will need to be made redundant or be replaced over the next 10 years.
2. Indoor facilities in fair to good shape, but will require lifecycle upgrades e.g. CGAC 6million dollar investment in 2014 to maintain level of service
Budget Constraints Insufficient Resources
Medium
1. Capital investment is being reduced where possible, due to
budget restraints.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Technology Changes High 1. Technology changes such as different filtrations systems,
chemical feeders and monitors are more costly but more effective at maintaining clean safe water.
Exte
rnal
Legislative Changes High
1. Legislated changes will impact budgets and use of facilities by patrons. I.e. admission policy requires an adult to participate with children, and many don’t want to swim.
2. TSSA, MOL, VGB Act and Board of Health changes increase cost of operating facilities, and can have policy impacts on services
3. Risk Management and our litigious society make us much more accountable and require a heightened level of vigilance to safety.
Technology Changes High
1. Computers, video games (25.3B in US annually) are a
contributing factor to lack of participation in activities
Social Changes (E.g. Demographic,
Demand Shifts) High
1. Sedentary lifestyles, will affect participation. Canadians are less healthy and heavier, contributes to reduced use of facilities.
2. Changes in demographic including increased seniors and fewer children will affect participation.
3. Families are very busy with working families and have limited time and for activities.
4. Economy affects the amount families can spend on recreation when the cost of essentials continues to rise.
5. Families are less inclined to allow children to walk, bike or go to pools on their own due to perceived safety risks for children.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
19
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Environmental Changes
(E.g. Climate Change, Contamination)
Medium Unknown 1. Changes in climate can affect participation at outdoor pools.
Participation is highly weather dependent.
Arenas
Parks, Recreation &
Neighbourhood Services
Provide accessible, enjoyable community
facilities that contribute to the wellbeing of
individuals and families while promoting livable
and inclusive neighbourhoods in a
cost effective manner.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
Facilities are aging but are being maintained through lifecycle projects
Budget Constraints Insufficient Resources
High
Decrease in budgets will require increase in rates or closure of buildings if we are to maintain a zero budget
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Low
No large changes
Exte
rnal
Legislative Changes Medium
AODA, TSSA inspections, MOE may require scrubbers on refrigeration rooms, increased regulations.
Technology Changes High We need to add technology that will help save energy. We don’t have any budget for this and the corporate energy saving budget was cut.
Social Changes (E.g. Demographic,
Demand Shifts) Low
Some groups have lower numbers but other groups make up for it.
Environmental Changes
(E.g. Climate Change, Contamination)
Medium
Hotter summers will result in higher energy costs when we start up the rinks in August.
Community Centers
Parks,
Recreation & Neighbourhood
Services
Increase public benefits of visits to Community Centre’s by:
Increasing usage of Community Centre’s (e.g.# of annual visits)
Maximizing the individual benefits to visitors
Increasing accessibility/inclusiveness
Maintain/improve
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Low - medium
Most Community Centre’s currently in good (to excellent) conditions as a consequence of recent builds and/or redevelopments. All Community Centres’ are on a life cycle maintenance plan. Parks and Rec Master plan identifies strategies for repurposing functions of some recreation facilities (e.g. conversion of older arenas in to Community Centre-like spaces.) It is hard to predict the impact of such repurposing with defined plans, scopes and committed resources.
Budget Constraints Insufficient Resources
High
Budget constraints impact the timelines for lifecycle maintenance- the more lifecycle maintenance is deferred, the greater the risk of issues that could impact operational functionality of community centers or portions/components of Community Centres.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
20
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
the quality of experience for visitors
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Low New design standards with respect to accessibility, building code
etc., typically impact new builds or redevelopments vs. existing buildings (e.g. AODA).
Exte
rnal
Legislative Changes Low
Technology Changes Medium None to
increased
Increases in technological services available at Community Centres need to keep pace with customer demands to maintain inviting nature and effectiveness of the buildings. Enhancements will either ensure customer retention or increase visitor usage of buildings.
Social Changes (E.g. Demographic,
Demand Shifts) High
Aging populations will continue to increase demand on daytime space at Community Centres requiring additional programming etc. Demand will also continue to increase from multi-cultural communities. Trends towards less structured recreational activities delivered in different formats will require increased flexibility in services provided in and at Community Centres. Trend towards positioning of Community Centres as ‘neighbourhood hubs’ in support of broader strengthening neighbourhood strategies, is likely to place higher demands on Community Centre uses (for potentially new purposes).
Environmental Changes
(E.g. Climate Change, Contamination)
Medium Climate changes unlikely to impact levels of service
Golf
Parks, Recreation &
Neighbourhood Services
Provide opportunities for individuals and families to engage in sport and the health and social benefits derived from
participation in golf in an affordable way.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
Assets currently in good condition. There is a possibility that revenue generation will not support maintenance of existing buildings.
Budget Constraints Insufficient Resources
Medium
Resources are solely dependent upon revenue generation and expense control
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Low Operational efficiencies are being maximized and altered as
business best practices and innovation occur
Exte
rnal
Legislative Changes Low Pesticide management and water rationing are the two biggest issues facing golf turf care
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
21
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Technology Changes Low
Technology that improves revenue generation is cutting edge and we are following the latest trends
Social Changes (E.g. Demographic,
Demand Shifts) Medium
Golf participation is declining in North America and we are continuing to maintain participation levels. We continue to look for ways to attract new players through different demographic markets
Environmental Changes
(E.g. Climate Change, Contamination)
Low
Erratic climates and severe weather have impact but our budget is based upon 5 year averages and takes into account the varying weather patterns from year to year.
Urban Forestry
Parks, Recreation &
Neighbourhood Services
Maintain and enhance, where possible, a safe,
healthy, diverse and resilient urban forest
which trees in boulevards, parks,
woodlands, municipal golf courses, natural
areas and other municipal properties in a
cost effective way
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Low
Assets in fair to good condition and aging normally with the exception of the impacts from emerald ash borer. Trees in older parts of the City at high risk due to combination of old age and increase in infrastructure replacement. In older Climate change likely to influence some species adversely.
Budget Constraints Insufficient Resources
High
Continued growth in number of subdivisions (more boulevard trees) and new woodlands acquired by City will require additional funding. Current funding insufficient to meet current targets and expected LOS. Excess demands placed on funds due to climate change, pestilence, disease and shift towards invasive species. Staff resources not sufficient to deliver current and future expected LOS. Official Plan may result in higher cost to deliver higher expectations and levels of service.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Official Plan policy revisions should result in planning and operational standards and practices that improve the management of the assets. Firesmart® fuel management prescriptions expected to play a role in climate change risk management in woodland/built form interface.
Exte
rnal
Legislative Changes High Medium
Official Plan policy revisions should result in planning and operational standards to improve the management of the assets. Schedules of Species At Risk and Noxious Weeds - add species to the protected lists; existing requirement to notify MNR of all work in proximity to or involving planting of protected species or their habitat. Impact on service area is onerous and Forestry is awaiting further discussions with MNR seeking exemption for municipal works
Technology Changes High
CMMS, which is estimated to be functional by late 2014, in conjunction with real time updates and wireless technology used in the field are expected to increase efficiency and reliability of information. New technology such as use of SilvaCells will increase survival and health of planted trees.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
22
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Social Changes (E.g. Demographic,
Demand Shifts) Low
Possibly climate change will increase number of visitors to urban parks all year round
Environmental Changes
(E.g. Climate Change, Contamination)
Medium
Climate change will influence most of our work (and is mentioned in several places above). Likely to exceed current capacity to deliver effective service level but would be prioritized for risk management, (meaning something else will have reduced service delivery).
Fleet Services
Corporate, Operational &
Council Services
Provide cost effective vehicle and equipment management services
that include preventative
maintenance, repairs, fuelling and capital
replacement as needed to efficiently deliver municipal services.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
Pressure to extend life cycles, pushing limits of useful life
Reliability weakens as asset ages beyond recommended life
Sustainability reduced as arbitrary cuts made to reserve fund contributions (500K in 2012 and 2013)
Budget Constraints Insufficient Resources
High
Staff Reductions to make budget targets
Potential facility reductions
Service cuts include possibly extending Preventative maintenance Cycles
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Medium
Potential Fleet Amalgamations/streamlining with other municipal stakeholders Fire, EMS, Transit, Police
Lease agreements Libraries, Tourism, Animal Control
Approx. 5 Fleet management retirements next 10 years
Mechanic Training – Limited recruitment pool of mechanics with both Truck/Coach and Light vehicle technician licenses
Exte
rnal
Legislative Changes Medium
SPIF – Safe, Productive and Infrastructure Friendly vehicles legislation
MTO (Ministry of Transportation) – Inspections, PM cycles, Circle checks, Reporting defects, Hours of work – Driving time
CVOR – (Commercial Vehicle Operator Registration) Violation rate, Driver Training
TSSA – Technical Standards Safety Association) - Fuel Safety Regulations and Compliance
MOL – (Ministry of Labour) – Industrial regulation changes
MOE – (Ministry of the Environment) – ESA regulatory changes noise, waste disposal, air and soil impacts from fleet activities
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
23
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Technology Changes High
Electric vehicles
Plug in Hybrid vehicles
Compressed Natural Gas equipment
Social Changes (E.g. Demographic,
Demand Shifts) Medium
College Motor Vehicle Mechanic Programs do not produce licensed mechanics in both Truck/Coach and Light Vehicle Apprenticeships. Recruitment pool is limited in both skills
Approx. 9 fleet unionized staff in retirement zone in the next 10 years (1/4 of compliment)
Environmental Changes
(E.g. Climate Change, Contamination)
High Reduction of Carbon Based fossil fuels
Emission controls reduction of GHG production
Biodiesel alternative fuels
Long Term Care
Social & Health
Services
Dearness Home: Provide long term care services to Residents
from the London-Middlesex catchment
area that require respite, medical,
nursing, personal, therapeutic and social work services in a cost
effective way.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium The building is new and in good condition. Some furniture and
equipment may be near the end of its useful life.
Budget Constraints Insufficient Resources
Low There is a life cycle renewal program in place and access to funds
in existing capital projects.
Provide vulnerable seniors in London with
a social setting that encompasses mental
and physical well-being in a cost effective way.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
Low The building was built in 2005 to current design standards.
Exte
rnal
Legislative Changes Low
Homemakers: Provide light housekeeping services to selected residents from the London-Middlesex
catchment area in a cost effective way.
Technology Changes High
1. Implementation of the electronic health care record and infrastructure to share the record with other health care providers. 2. Ongoing implementation of technology systems to enhance care and streamline operations.
Social Changes (E.g. Demographic,
Demand Shifts) Medium
1. Increased demand and expectations as baby boomers require access to long term care. 2. Increased behaviours and clients with mental health challenges may lead to changes around security of building and grounds.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
24
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Environmental Changes
(E.g. Climate Change, Contamination)
Medium Weather changes may require additional fixed structures for outdoor use.
Facilities
Corporate, Operational &
Council Services
Ensure an efficient and well maintained facility
infrastructure that supports the delivery of programs and services for the wellbeing of our
community in a cost effective way
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
Assets specific to the Corporate Facilities group are in poor to fair condition. Building assets that Facilities is responsible for but are recorded by CAM under other Service Areas are in fair to good condition. Creation of a “product reliability” database will provide an objective means of determining the most appropriate products to be specified or purchased based on a set of measurable criteria including, but not limited to, capital, operating, maintenance and disposal costs.
Budget Constraints Insufficient Resources
High
Increased responsibilities with the addition of buildings/facilities not previously part of Facilities mandate, decreased budget, inflation, utility cost increases, more building square footage to manage through growth programs, increased facility usage and intensification of staff roles/responsibilities are major stressors on the current budget. Left unaddressed, these constraints lead to a deterioration in service level from asset improvement/renewal mode to asset “status-quo” maintenance mode and finally to a highly reactive maintenance backlog mode where only issues representing the greatest risk are addressed.
Operational Changes (E.g. New design
Standards, Knowledge Retention)
High
Integration of LEED (Leadership in Energy and Environmental Design) standards in LCR works projects and the construction of new facilities – trends indicate a decrease in overall building operating and LCR costs when LEED standards are incorporated in these works. Gold seal certification – new standard required for contractors. Increasingly sophisticated building automation systems will permit the automatic and remote retrieval of more reliable analytical data that will permit faster and increasingly dependable assessments of building system components. Creation of Capital Planning group – Increased emphasis on project definition and scope development will result in reliable project expectations and results.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
25
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
Exte
rnal
Legislative Changes High
ESA - (Electrical Safety Authority) Arc Flash and Log – new initiative TSSA - (Technical Standards & Safety Authority) – Fuel Burning Appliance Program - new initiative. AODA new initiative – Customer Service counters. AODA – Phased in requirements. OBC – Ontario Building Code – updates and incorporation of the AODA Built Environment standards. OH&S Act – recognition of additional designated substances with new and updated handling/disposal procedures. Typically, each revised and/or new regulatory or legislative requirement represents an increased operational and/or capital cost.
Technology Changes High
Increased use of Building Automation controls allows for real-time diagnostics and adjustments of parameters and set-points. These systems can serve as a measurement and verification tool for energy savings measures. Increased use of LED technology for lighting offers fixture longevity, decreased maintenance costs, electrical demand and consumption.
Lower quality mechanical equipment - Equipment Life Cycle trends indicate some major units are not lasting as long as previous generations of equipment. It may be more economical in an increasing number of incidents for pieces of equipment to be replaced upon failure rather than repaired.
Social Changes (E.g. Demographic,
Demand Shifts) Medium
New factors have to be considered when designing a facility, such as multicultural usage, which will increase cost of projects. Age Friendly London Network – World Health Organization recommendations
Environmental Changes
(E.g. Climate Change, Contamination)
High
Climate Change – increase in utility costs and new stressor created on equipment and existing systems. Brownfield site development – number of sites where contamination issues need to be addressed will increase.
ITS
Corporate, Operational &
Council Services
Manage the City of London information
technology ecosystem in an efficient and cost
effective way.
Inte
rnal
Asset Reliability (I.e. Current and
Projected Condition) Medium
1. There are always ongoing plans to continually replace
assets every 4 years which mitigates potential issues.
Budget Constraints Insufficient Resources
High
1. Without appropriate funding there would be a great impact
on asset reliability and dealing with all the asset issues.
Operational Changes (E.g. New design
Standards, Knowledge Retention, New
High
1. IT changes quickly Potential for shortage of talent. 2. Knowledge retention and certifications is a concern. 3. Processes, procedures and organizational changes will
occur.
APPENDIX 3 PRELIMINARY LEVELS OF SERVICE TRENDS
26
Service Area Corporate LOS
Description Anticipated Issue
Likelihood of Issue
Occurring in Next 10 Years
Impact on Level of Service
Delivered
Discussion on the issues impact on service delivery
equipment, new software )
Exte
rnal
Legislative Changes Medium
1. Health & safety concerns with locations of certain assets Government regulations trigger training needs. Privacy law changes potentially trigger changes in assets.
Technology Changes High
1. It is a given that technology will change, and change rapidly
which will aid in business efficiencies
Social Changes (E.g. Demographic,
Demand Shifts) High
1. New generation of workers with communications culture shift
to electronics versus verbal etc. Work location and schedule shift drawing the line between work and home shifts. Work from home practices. Web communications.
Security High 2. Tactics, plans and programs are in place to mitigate but
needs continual renewal to keep up.
Environmental Changes
(E.g. Climate Change, Contamination)
Low
APPENDIX 4 SAMPLE BUSINESS CASE
27
Appendix 4 – Sample Business Case
APPENDIX 4 SAMPLE BUSINESS CASE
28
APPENDIX 4 SAMPLE BUSINESS CASE
29
APPENDIX 4 SAMPLE BUSINESS CASE
30
APPENDIX 4 SAMPLE BUSINESS CASE
31
APPENDIX 4 SAMPLE BUSINESS CASE
32
APPENDIX 5 CAPITAL PROJECT PLAN
33
Appendix 5 – Capital Project Plan
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
CORPORATE, OPERATIONAL & COUNCIL SERVICES 12,599 7,580 10,170 8,476 10,254 9,984 9,592 10,522 9,651 9,464 11,655
CORPORATE SERVICES GG1049 Technology Services 1,435 1,440 1,170 1,270 1,270 1,120 1,120 1,120 1,120 1,120 1,120
GG1050 Corporate Systems Update 1,500 1,500 800 800 800 800 800 800 800 1,000 1,000
GG1055 One Voice Communications
100 100 100 100 100 100 100 100 100 100
GG1555-13 City Hall Major Upgrades 391 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000
GG1640 Building Accessibility Upgrades 150 150 150 150 150 150 150 150 150 150 150
GG1650-13 Facilities Maintenance Contingency 1,459 500 500 300 1,000 1,000 1,000 1,000 1,000 1,000 1,000
GG1683 Facilities Condition 100 60 100 60 100 60 100 60 100 60 100
ME1206 Fuel System Management 57 50 50 50 50 50 50 50 50 50 50
ME1407 Fleet and Equipment Maintenance 20 70
20
75
20 ME2013 Vehicle & Equipment Replacement 6,137 1,465 5,620 3,636 4,874 4,824 4,087 5,172 4,181 3,839 6,005
RC2070 Customer Service Systems 50 50
50 50
75 TS6200-13 Operation Facilities 740 945 120 540 300 380 550 570 570 570 570
TS6217-13 Facility Energy Management 500 250 500 500 500 500 500 500 500 500 500
PUBLIC SUPPORT SERVICES GG1320 Courts Administration Building Upgrades 60
60
60
60
60
60
CULTURE 797 797 797 797 797 797 797 797 797 797 797
ARTS TS6186-13 Centennial Hall Bldg Code Requirements 250 250 250 250 250 250 250 250 250 250 250
HERITAGE PD2154 Heritage Conservation 75 75 75 75 75 75 75 75 75 75 75
PD2324-13 Municipally Owned Heritage Structure 472 472 472 472 472 472 472 472 472 472 472
ENVIRONMENTAL SERVICES 2,705 4,885 2,655 1,575 4,535 1,835 1,855 4,395 2,185 4,425 3,455
GARBAGE RECYCLING & COMPOSTING
APPENDIX 5 CAPITAL PROJECT PLAN
34
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
SW6014-13 W12A Ancillary Infrastructure
200 200 200 200 200 200 200 200 200 200
SW6021-13 W12A New Cell Construction
2,800
100 2,800
100 2,650 100 2,650 SW6023 Community Enviro Depots 250 250
SW6025-13 Waste Diversion - Ancillary
60 60
60
60
60
60
SW6030 Landfill Site Property Acquisition 1,900 1,500 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200
SW6040 Landfill Gas Management 480 SW6040-13 Landfill Gas Collection
500
200 300
270 320 250 250
SW6051 Municipal Waste Study
400 SW6052 Additional Sanitary Operations Collection
Truck
220
220
220
SW6080 Long Term Disposal Capacity
1,000
SW6087-13 Closed Landfill Management 75 75 75 75 75 75 75 75 75 75 75
SW6530 Material Recovery Facility
60
230 50 450
PARKS, RECREATION & NEIGHBOURHOOD SERVICES 19,156 19,398 27,246 23,414 23,375 19,294 26,256 13,995 13,308 12,098 12,198
NEIGHBOURHOOD & RECREATION SERVICES PD2173 Maintain Sportspark Infrastructure 150 150 150
150 150 150 150 150 150 150
PD2181-13 New Sportspark
60 440 500 500 500 500 500 500 500
RC2011 Update Master Plan P&R 50 150
50
50
150 150 RC2201-13 Recreation Facilities 3,832 3,513 2,135 2,564 4,532 2,857 2,686 2,703 2,703 2,703 2,703
RC2445 Senior Centres Lifecycle Renewal 50 50 50 550 250 50 50 50 150 150 50
RC2602 Farquharson Arena Decommissioning and Renovating to Community Space
125 2,000
RC2608 Glen Cairn Arena Decommission & Renovate to Community Space
125 2,000
RC2612 Silverwoods Arena Decommission & Renovate to Community Space
125 2,000
RC2620 Update Security Systems - Rec Facilities
100
100
100
100
100 RC2643-13 Storybook Gardens Upgrade 196 198 612 188 229 174 115 42 1,010 100 100
RC2755 Multi-purpose Rec Centre South West 8,115 9,052 18,381 RC2756 Multi-purpose Rec Centre East/South East
Aquatics Anchored
4,279 3,538 2,780 5,950
APPENDIX 5 CAPITAL PROJECT PLAN
35
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
RC2758 Multi-purpose Rec Centre South East Arena Anchored
6,138 5,076 3,988 8,535
RC2771 New Splash Pad Initiative (2014- Meadowgate Park)
400
400
RC2871 Splash Pad Conversion
400
400
RC2881-13 Club House Major Maintenance 100 125 200 225 250 275 275 275 275 275 275
TS3135 Exterior Lighting Sports Fields 50 50 50 50 50 50 50 50 50 50 50
PARKS & URBAN FORESTRY GG1312-01 Market Lane Upgrade - Skate 150
GG1312-02 Street Furniture - Skate 10 GG1312-03 Fountain Area Plaza Forks of the
Thames - Skate Canada 425 GG1312-04 Tree Purchase & Installation 225 PD1023-13 District Park Infrastructure 425 580 350 250 250 500 500 500 500 500 500
PD1033-13 New District Parks 380
520 500 500 500 500 500 500 500 500
PD1070 Victoria Park Redevelopment 50 100
100
100
100
100 PD1129-13 Downtown Street Tree Planting (225) 225 225 225 225 225 225 225 225 225 225
PD1132 Tree Replacement due to Emerald Ash and Gypsy Moth Tree Borer 200 200
PD1142 Enhanced Veterans Memorial Parkway 100 100 75 50 50 PD1173-13 Springbank Park Upgrades 150 100 300 150 400 400 400 400 400 400 400
PD1235-13 Street Tree Planting Program 260 260 260 260 260 260 260 260 260 260 260
PD1282-13 Maintain Neighbourhood Park Infrastructure 450 410 450 220 230 600 550 550 550 550 550
PD1382-13 New Neighbourhood Parks 438 410 320 80 270 320 320 320 320 320 320
PD2043-13 New Major Open Space 620 400 350 1,300 910 705 705 705 700 700 700
PD2044 Management of Emerald Ash 400 400 400 400 400 400 400 400 400 400 400
PD2063-13 Major Open Space Network 70 150 220 220 220 220 220 220 220 220 220
PD2124-13 New Thames Valley Parkway 50 650 150 750 750 850 600 600 600 600 600
PD2135-13 Maintain Thames Valley Parkway 900 350 50 400 50 450 450 450 450 450 450
PD2243-13 Environmentally Significant Areas 185 200 200 200 200 200 200 200 200 200 200
APPENDIX 5 CAPITAL PROJECT PLAN
36
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
PD2253-13 New Environmentally Significant Areas 290 300
200 200 200 200 200 200 200 200
PD2754-13 Woodland Management 150 200 150 150 100 100 100 100 100 100 100
PD3019-13 New Urban Parks 130 100 200 150 300 250 250 300 300 300 300
PD3020-13 Maintain Urban Parks
200 200 200 250 250 500 500 500 500 500
PP2013 Floodplain Acquisition 225 200 200 200 200 200 200 200 200 200 200
PP2735-12 Sugar Creek Urban Park 80 RC2464-13 Multi Use Park Pathways 250 250 250 300 300 350 350 350 400 400 400
RC2749 Park Facilities Major Upgrades 50 50 50 50 385 440 440 445 445 445 445
TS3093-13 Parks Major Upgrades 175 175 163 350 350 400 450 450 450 500 500
PROTECTIVE SERVICES 2,158 2,620 2,185 5,405 3,075 3,105 5,001 1,395 5,865 2,435 2,665
EMERGENCY & SECURITY MANAGEMENT GG1589 Facility Mtce Security Measures 100 100 100 100 150 150 150 150 150 150 150
FIRE SERVICES PP1025 Interface & Mobile Data
1,000 1,000 PP1042-13 Non-Emergency Fire Vehicle
Replacement 102 150 135 175 105 110 80 345 150 135 175
PP1043 Add Aerial Company
1,805 PP1045 Replace Portable Radios
720
PP1087 New Fire Station No 15 - South East London
500
1,065 1,563 PP1088 Relocate Fire Station No 11 - Lambeth 200 1,375
PP1090 Relocate Existing Resources to New Fire Station No 16
700 1,485
PP1091 Replacement and Relocation of Fire Training Tower 200 500
1,250 250
PP1123-13 Replace Firefighter Equipment 256 335 660 625 1,890 480 50 250 100 1,150 970
PP1152-13 Emergency Fire Vehicle Replacement 1,245 110
2,455 530
1,073
1,760 100 PP1176-13 Fire Stations - Major Upgrades 55 50 290 550 400 600 600 650 650 650 650
SOCIAL & HEALTH SERVICES 656 250 400 400 400 400 500 500 400 350 450
LONG TERM CARE GG1620-13 Dearness Major Upgrade 656 250 400 400 400 400 500 500 400 350 450
APPENDIX 5 CAPITAL PROJECT PLAN
37
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
TRANSPORTATION SERVICES 30,719 44,834 47,406 59,073 65,944 54,147 46,888 52,475 59,781 48,475 54,606
PARKING TS4207 Downtown On-Street Pay & Display 300 300 300 300
TS4209 Improved Parking Technology
300 ROADWAYS
GG1312-05 Dundas Street Paving - Skate Canada 500 TS1030 Traffic Impact Studies
75
75
25
25
25
TS1033 Long Term Corridor Protection
1,500 TS1165-13 Warranted Sidewalks 230 230 230 230 230 230 230 230 230 230 230
TS1212 Clare Bridge over Victoria Rd 330 TS1213 Meadowlilly Footbridge 3,150 TS1214 - Gore Road Bridge 150 100 1,100
TS1254-13 Local Roadworks 135 535 535 535 535 535 535 535 535 535 535
TS1264-13 Rural Intersection
330 330 330 330 330 330 330 330 330 330
TS1302 Commissioners Rd Improvement
5,250 TS1345 Byron Baseline Rd Upgrades - Westdel
Bourne to Griffith - Project deferred to 2024 due to land issue (192)
150
TS1347 Richmond Street Widening between North Centre Road and Western Road 900
TS1349-2 Sarnia Rd Widening - Phase 2 - Hyde Park to Wonderland Road 500 1,950
3,900
TS1350-1 Boler/Sanatorium Rd Widening Phase 1 - Oxford to Riverside
150
155
TS1353-2 Adelaide St Widening Phase 2 - Grenfell Dr to Sunningdale Rd
400
TS1355 Wharncliffe Road Widening - Becher Street to Springbank Drive
250 400 1,065 162 8,604
TS1357 Bostwick Road Pack to Southdale Arterial Road Rehabilitation
292 304 2,028
TS1371 Road Class Oversizing City Share 100
100 100 100 100 100 100 100 100 100
APPENDIX 5 CAPITAL PROJECT PLAN
38
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
TS1405 Hamilton-Gore to Old Victoria
665 1,336
TS1407-1 Southdale Road Upgrade - Phase 1 - Fill Requirement - Wickerson to Bramblewood
500 705 2,625
TS1407-2 Southdale Road Upgrade - Phase 2 - Wickerson to Bramblewood
4,345
TS1408 Wickerson - Ironwood to Southdale
265
TS1409 Webster Street Upgrades - Jenson to Kilally
180 378 2,702
TS1446-13 Road Rehabilitation (Main) 9,750 6,000 9,000 10,180 15,000 11,854 11,854 11,854 11,854 11,854 11,854
TS1470 Commissioners Rd Widening from Wonderland Road to Viscount Road
800 10,050
TS1475-2 Fanshawe Rd East Widening - Phase 2 Adelaide to Highbury (2013 - Land Acquisition) 500 870 1,150 1,200 10,900
TS1477-1 Hyde Park Widening - Phase 1 Oxford to CP Rail Crossing (2013 - Utility Relocation) 500 700 13,800
350 1,700
TS1477-2 Hyde Park Widening - Phase 2 CP Rail Crossing to Fanshawe (2013 - Utility Relocation)
1,400 500 10,355
TS1478 Huron Street Widening-Adelaide to Vesta
300 346 3,870 940 7,340 TS1479-1 Bradley Ave Widening - Phase 1 Dearness
Drive to Pond Mills (2013 - Environmental Assessment)
350 1,491 600 1,823 16,121 TS1481-1 Wellington Rd Widening - Phase 1
Commissioners to Southdale (2013 - Land Acquisition)
900 400 5,900 TS1481-2 Wellington Rd Widening - Phase 2
Southdale to Bradley (2013 - Detailed Design)
850
300 4,400 TS1481-3 Wellington Rd Widening - Phase 3 Bradley
to Exeter
550 300
200 3,050 TS1484 Sarnia Road Widening - Wonderland Road
to Sleightholme
450
530 7,300
TS1486 Southdale Road Widening - Wonderland to Wharncliffe (2013-Construction) 500 9,700
TS1487 Southdale Widening - Wellington to Pond Mills Road
300 827 1,000 2,525 1,861 14,600
TS1489 Western Road Widening - Platts Lane to Oxford
300 563 1,000 2,372 513 11,455
APPENDIX 5 CAPITAL PROJECT PLAN
39
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
TS1493 Oxford St Widening - Sanatorium to Hyde Park (2013-Construction)
7,950
TS1496-2 Sunningdale Rd Widening - Phase 2 Intersection Upgrades (2013 - Utility Relocation)
600 3,400
TS1523-1 Bradley Ave Extension - Phase 1 Wharncliffe Rd to Wonderland Rd
230 3,150
TS1621-1 Veterans Memorial Parkway - Phase 1 Extension 2 through lanes between Huron St and Clarke Rd
350 400 3,000
TS1626 Sunningdale Road Widening from Highbury to Adelaide
200 300 2,200
TS1627 Highbury Road Widening from Fanshawe to Sunningdale
250 400 600
TS1633 Veterans Memorial Parkway Land Acquisition 60 740
800
600
1,960
TS1650-13 Minor Roadworks on Arterials 1,500 900 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200
TS1739-13 Bike Lane Program
110 110 110 110 110 110 110 110 110 110
TS1763-13 Bridges Major Upgrades 1,800 1,800 1,800 1,800 2,600 2,600 2,600 2,600 2,600 2,600 2,600
TS2170 Bradley Ave Improvements from Old Victoria to city limits
TS2171 Old Victoria Upgrades from Hamilton to Hwy 401
297 620 7,431
TS2172 - Hamilton Rd East from Old Victoria to Veterans Memorial Parkway
318
TS3014-13 Road Rehab Local & Rural 5,100 4,000 4,000 5,800 6,000 6,000 6,000 6,000 6,000 6,000 6,000
TS3037-13 Replace & Repair Sidewalks 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200 1,200
TS3228 Downtown Streetscape 40 50 50 50 50 50 50 50 50 50 50
TS3310-13 Road Surface Treatment 700 700 700 700 700 700 700 700 700 700 700
TS4040 Miscellaneous Traffic Signals
100 100 100 100 100 100 100 100 100 100
TS4058-13 Traffic Calming Program
125 125 125 125 125 125 125 125 125 125
TS4067-13 Traffic Signals Maintenance 1,342 666 1,394 1,893 2,192 2,279 2,370 2,465 2,565 2,665 2,775
TS4160 Traffic Signals - Growth 225 225 225 225 225 225 225 225 225 225 225
APPENDIX 5 CAPITAL PROJECT PLAN
40
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
TS5012 Audible Pedestrian Signals 50 50 50 50 50 50 50 50 50 50 50
TS5123-13 Street Light Maintenance 1,500 678 1,714 2,898 3,240 3,012 3,506 3,506 3,506 3,506 3,506
TS5320 Street Light Growth
155 170 190 200 200 210 210 210 210
TS6181-13 Salt & Sand Dome
50
50 50 50 50 50 300 50 250
TS7082-13 2013 Works Undertaken by Developers (151) 300 300 300 300 300 300 300 300 300 300
Water & Wastewater Services 68,267 81,138 79,758 77,356 83,464 94,186 82,088 69,707 87,262 94,072 118,19
1
Wastewater Contingency
860
1,221
3,650
ES1721 - Economic Development 2,400 ES1807 - Major Storm Sewers 600 0 0 0 0 0 0 0 0 0 0
ES1825-13 - Video Inspection 400 400 400 400 400 400 400 400 400 400 400
ES2071 - A.J. Tyler Works Yard Reconfiguration
100 ES2092-13 - Sump Pump Grant Program 100 100 100 100 100 100 500 100 100 100 100
ES2108 - Thames River Clear Water Revival 30 30 30 30 30 ES2414-13 - Sewer (sanitary portion) Replacement
Program 4,160 3,861 4,561 4,961 5,911 7,941 5,839 6,189 7,139 7,639 8,639
ES2414-13 - Sewer (storm portion) Replacement Program 5,085 6,461 5,961 6,461 7,661 11,791 7,139 8,189 9,139 10,139 11,139
ES2428-13 - Erosion Remediation in Open Watercourses Management and Reclamation 320 420 420 440 320 320 320 320 320 320 320
ES2435 - PDC's installed with Claimable Urban Works - Rate Supported 50 50 50 50 50 50 50 50 50 50 50
ES2442-13 - Extension of Services Annual Program - share of Local Improvements 210 100 400 400 1,200 840 800 800 800 800 800
ES2450 - Stormwater Management Master Plan 300 ES2452 - Water Quality and Storm Flow Conveyance
Monitoring Program 280 280 280 280 ES2464-13 - Separation and CSO Program 2,100 4,000 5,590 1,480 6,390 6,350 6,000 6,250 6,400 6,200 5,850
ES2466 - Hyde Park Pumping Station Upgrades
50
105 ES2470 - Climate Change Projects 460
APPENDIX 5 CAPITAL PROJECT PLAN
41
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
ES2472 - LI - Fanshawe Park Road East Sanitary Sewer 50
ES2473 - Gordon Trunk Sewer Rehabilitation 1,000 1,000 ES2474 - UTRCA Remediating Flood Control Works
within City Limits 940 2,150 2,000 1,200 940 940 2,400 1,940 940 940 940
ES2475 - Total Stormwater Management Master Plan
165 660 2,343 2,343
ES2476 - Elliot-Laidlaw Remediation Works
200 1,700 ES2477 - Stoney Creek Remediation and Slope
Stability ES2478 - LCR of Existing Ditches & Open
Watercourses
850
ES2485 - Old Oak Servicing
3,740 ES2487 - Stanton Drain Remediation Work
ES2493 - Hyde Park Trunk Sanitary Sewer
4,850 650 ES2497 - Flood Control and Protection 115
ES2523-13 - Sewer Construction, Extensions and Repairs 800 1,100 1,100 800 800 800 1,100 1,100 1,100 800 800
ES2532-13 - SWMF Remediation Program 200 200 200 200 200 200 200 200 200 200 200
ES2680 - Sherwood Forest Flooding Remediation 1,200 ES2681 - Mud Creek Erosion & Flooding
Remediation Works
2,237 3,877 ES2682 - Dingman Erosion Control & Wetland
Remediation Works 2,330 ES2685 - Greenway Expansion and Upgrade 860 5,905
ES2688 - Mud Creek Remediation South
640 ES2693-13 - Specialized Sewer Repairs 4,500 4,700 4,700 3,700 3,700 4,400 4,700 2,700 2,700 2,700 2,700
ES3013 - Carling Creek Trunk Storm Sewer Phase IV
100 1,350 ES3015 - Murray Marr Stormwater Management
Facility #2 1,200 ES3016 - Murray Marr Stormwater Management
Facility #3
50 1,100
APPENDIX 5 CAPITAL PROJECT PLAN
42
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
ES3020-FH1 - SWM Facility - Fox Hollow No. 1 4,167 ES3020-FH3 - SWM Facility - Fox Hollow No. 3
ES3020-FHE2 - SWM Facility - Fox Hollow E2 ES3020-HD - SWM Facility - Heard Drain ES3020-HP1B1 - SWM Facility - Hyde Park 1B1 ES3020-HP4 - SWM Facility - Hyde Park No. 4 ES3020-HP6 - SWM Facility - Hyde Park No. 6
1,278 ES3020-MUDOL - SWM Facility - Mud Creek Online 1,240
ES3020-OV2 - SWM Facility - Old Victoria No. 2 721
1,446 ES3020-PD2 - SWM Facility - Pincombe Drain No. 2
ES3020-RVBTC - SWM Facility - River Bend Trib C 3,000 ES3020-SDL4 - SWM Facility - Sunningdale No. 4
ES3020-UPNB2 - SWM Facility - Uplands North B2 ES3020-WKR - SWM Facility - Wickerson Road ES3020-WO1 - SWM Facility - White Oaks No. 1 3,137
ES3040-13 - Minor Surface Flooding and Erosion 210 210 210 210 210 210 210 210 210 210 210
ES3054 - Burbrook Trunk Storm Sewer Phase IV
2,300 1,550 4,800 ES3058 - Burbrook Laterals Phase IV - Trafalgar
200 2,300
ES3058 - Burbrook Laterals Phase IX - Florence
200
ES3058 - Burbrook Laterals Phase V - Myla/Elm
80 750 ES3058 - Burbrook Laterals Phase VI - Pine/Ash
90 860
ES3058 - Burbrook Laterals Phase VII - Frances/ Margaret/Ethel
100 1,400
ES3058 - Burbrook Laterals Phase VIII - Hume/St. Julien
100 1,350
ES3058 - Burbrook Laterals Phase X - York/King/Eleanor
ES3058 - Burbrook Laterals Phase XI - Brydges ES3059 - Dayus Creek Trunk Storm Sewer
Replacement
1,400
1,000
APPENDIX 5 CAPITAL PROJECT PLAN
43
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
ES3067 - Trunk Sewer Condition Assessment
150
150
150
150
150 ES3069 - White Oak Area Basement Flooding
ES3074 - Trunk Sewer Upgrades (formerly Downtown Trunk Sewer)
300 500 500 500 500 500 500
ES3080 - Greenway Incinerator Refurbishment
621 2,875
1,208
5,003 ES3106 - Commissioners Road Sewer Replacement
100 800
ES3111 - LI - White Oak Industrial Subdivision Sewer (2,125
)
75 1,800 5,100
ES3201 - Dingman On-line SWM Flood Control Facility #1
195 760 5,435
ES3202 - Dingman On-line SWM Flood Control Facility #2
150 560 4,030
ES4402 - Extension of the Stoney Creek Sanitary Sewer (Trossacks to Highbury Avenue) ST4 600 212
ES4410 - Funding of Exemptions for Sanitary and Storm 125 125 125 125 125 125 125 125 125 125 125
ES4424 - Fanshawe Park Road Sewer Replacement
350 ES4825-13 - Municipal Drain Reconstruction 330 330 330 420 420 420 420 420 420 420 420
ES4834-13 - Municipal Drain Maintenance (external funding) 70 70 70 70 70 70 70 70 70 70 70
ES5014 - Oxford WWTP Expansion and Upgrade Phase II
810 1,620 13,770
ES5084-13 - Replacement Equipment WWTP's 2,700 2,600 1,300 1,300 1,550 1,300 1,300 1,300 1,700 2,000 1,700
ES5132 - East Park Pumping Station Expansion
200
1,453 ES5142 - Pottersburg WWTP Expansion and
Upgrade (Section 4)
1,550 3,100 12,400 13,950 ES5150-13 - Pumping Station Improvements 420
420 420 420 420 840 840 420 420
ES5165-13 - New Equipment WWTP 750
50
50
50 ES5233 - Vauxhall WWTP Expansion & Upgrade -
(0.5 MGD)
2,500 ES5234 - Adelaide WWTP CSO 2,300 1,300 ES5247 - Wonderland Road South Trunk Sewer
260 2,651
APPENDIX 5 CAPITAL PROJECT PLAN
44
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
(SS14A)
ES5248 - Wharncliffe Road South Trunk Sewer (SS13B)
300 2,981
ES5252 - Kilally South Trunk Sanitary Sewer
200 1,729 ES5254 - Kilally Road - Extension of Kilally South
Trunk Sanitary Sewer
110 1,038
ES5255 - Bostwick West Trunk Sanitary Sewer ES5256 - Exeter Road Trunk Sanitary Sewer
230 2,660 ES5260 - Lambeth Southland Servicing Solution
100 200 500 6,550 300 900
ES5340 - Southside Expansion Phase II ES5419 - Managing the Sewer System and Assets
320 ES5424 - Roadway Improvements to WWTP's
100
100
ES5431 - Adelaide WWTP Expansion Phase II (Section 4)
800
545 1,090 8,465
ES6066 - Dingman Pumping Station Header Reconfiguration 500
ES6070 - Southdale Road Widening - Sanitary Relocation and Upsizing
500
ES6071 - Southcrest Storm Outlet 1,000 ES6072 - Green Valley Drain/Wilton Grove
Remediation Works 1,000 ES6073 - Oxford WWTP Membrane Replacement
1,500
ES6074 - Pottersburg WWTP CSO and Inlet Works Upgrade 200 800
ES6075 - Greenway Incinerator Rebuild
700 ES6089 - Applegate SWMF Remediation Works 200
ESSWM-DGMJ6 - SWM Facility - Dingman Trib 'J' No. 6
142 568 4,028
ESSWM-HP5 - SWM Facility - Hyde Park No. 5
978 5,540 ESSWM-HURA1 - SWM Facility - Huron No. 1 (T112)
2,837
ESSWM-JKN - SWM Facility - Jackson
200
APPENDIX 5 CAPITAL PROJECT PLAN
45
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
ESSWM-KILSE - SWM Facility - Kilally South East
112 450 3,185 ESSWM-KILSW - SWM Facility - Kilally South West
155 630 4,443
ESSWM-PBGS - SWM Facility - Pottersburg South
70 290 2,040
ESSWM-PD4 - SWM Facility - Pincombe Drain No. 4
154 616 4,358 ESSWM-PD5 - SWM Facility - Pincombe Drain No. 5
40 220 1,471
ESSWM-PDR - Pincombe Drain Remediation
500 1,700 2,000 ESSWM-PKR - SWM Facility - Parker
130 525 3,712
ESSWM-SB - SWM Facility - Wickerson No. S-B
484 2,743 ESSWM-SC10 - SWM Facility - Stoney Creek No. 10
60 235 1,666
ESSWM-SC8 - SWM Facility - Stoney Creek No. 8
32 178 841 ESSWM-STMRM - Dingman Creek and Other Stream
Remediation
2,000
2,000 ESSWM-VMP1 - Protected SWMF 1 (Phase I)
Veterans Memorial and Dundas (T108) ESSWM-WO3 - SWM Facility - White Oaks No. 3
85 340 2,412 ESSWM-WO4 - SWM Facility - White Oaks No. 4
186 1,054
ID2058 - Innovation Park - Sewer Oversizing Works
550 1,000 ID2140 - River Road Industrial Land Sewer Extension
400
750
750
ID2152 - Pottersburg Creek Remediation Phase III Water EW1503 - Development Charges Background Study
0 0 0 60 0 0 0 0 60 0
EW1612-12 - 2012 - Meters & Devices 400 EW1612-13 - 2013 - Meters & Devices
400 400 400 400 400 400
EW1627-12 - 2012-Meter Replacement Program 1,800 EW1627-13 - 2013-Meter Replacement Program
1,800 1,800 1,800 1,800 1,800 1,800 1,800 1,800 1,800 1,800
EW2310 - Western Road Watermain Replacement
100 1,200 EW2404 - 2013 New Vehicles & Equipment
130
130
130
EW3105 - Emergency Materials Storage Facility
150 EW3312 - Water Distribution System Master Plan
155
155
EW3409-12 - 2012 - Pumping Stations Major 150
APPENDIX 5 CAPITAL PROJECT PLAN
46
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Repairs
EW3409-13 - 2013 - Pumping Stations Major Repairs
150 150 150 150 150 150 150 150 150 150
EW3525 - Cathodic Protection Program
50
50
50 EW3526 - Arva Pumping Station Upgrades 50 50 50 50 50 50 50 50 50 50 50
EW3527 - Asset Maintenance Management System
750 EW3528 - Drinking Water Quality Management
Standard 10 0 10 10 50 10 10 50 10 10 50
EW3532 - Acoustic Fibre Optic Conversion to SCADA
100 EW3533-12 - Lead Mitigation Strategy 106
EW3533-13 - Lead Mitigation Strategy
109 109 109 109 109 109 109 109 109
EW3536 - Metering and Billing Study
100 EW3538 - CPP AFO Monitoring Program
200 200 200 200 200 200 200 200 200 200
EW3540 - EMPS - Capital Maintenance 50 50 50 50 50 50 50 50 50 50 50
EW3541 - EMPS - SCADA Upgrade 300
300 EW3543 - Southdale West Main Replacement 105 1,200
EW3550 - Royal York Watermain Replacement 80 700 EW3551 - Hyde Park - Sarnia Road High Level
Watermain Phase II 52 166 1,959
680
EW3563-12 - 2012 - Main Cleaning & Relining 3,676 EW3563-13 - 2013 - Main Cleaning & Relining
4,301 4,801 5,301 5,801 6,301 6,801 7,301 7,801 8,301 8,801
EW3572 - Commissioners Road Watermain Replacement
50 1,000
EW3580 - Huron Street River Crossing Remedial Work
2,678
100 400
EW3590 - Uplands Pumping Station Upgrade
28 252 EW3591 - Hyde Park Pumping Station Upgrade
55 495
EW3595 - Hyde Park Road Feeder Watermain
227 2,045 EW3606 - Southeast Pressure Zone Feeder
Watermain (A16, B17, A23)
325 2,622 EW3611 - Highbury Avenue South Trunk Watermain
531 4,783
APPENDIX 5 CAPITAL PROJECT PLAN
47
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
EW3617 - Springbank Reservoir No. 2 Replacement 503
485
5,000
EW3624 - Burbrook Watermain Upgrade Phase II
1,000 650 500 1,550 600 1,500 1,000 EW3625 - Dingman-Wonderland Feeder Watermain
(A20) EW3625 - Dingman-Wonderland Feeder Watermain
(A21, A22) EW3627 - SCADA - Equipment Replacement 90
105
120
135
EW3628 - Expansion of Southeast Pressure Zone 1,200 EW3652 - Wickerson High Level Watermain
117 1,055
EW3654 - Arva Pumping Station Upgrade
260 2,340 EW3656-2 - Wellington Road Watermain
Replacement Phase II
882 1,100
1,000 EW3657 - Westmount Area High Level System
Distribution Improvements
214 1,931 EW3658 - Westmount Pumping Station to Viscount
Road High Level Water Reinforcement
119 1,070 EW3666 - Wonderland Road North Feeder
Watermain
400
261 2,347 EW3673 - Commissioners Road Watermain
Replacement EW3674 - Wharncliffe Road Watermain
Replacement
563 EW3675 - Uplands North High Level Watermain
EW3685 - Oxford Street West Feeder Watermain 236 2,126 EW3692 - Medway Road - Wonderland Road Trunk
Watermains
100
897 8,975 EW3694 - Clarke Road Feeder Watermain
EW3697 - Wonderland Road South Feeder Watermain
EW3702 - Fanshawe Park Road Watermain Replacement
184 1,658
EW3707 - Southdale Road Watermain Replacement
191 1,718
APPENDIX 5 CAPITAL PROJECT PLAN
48
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
EW3708 - Trunk Watermain Valve Chambers 400
400
500 800 EW3709 - Crumlin & River Feeder Watermain Phase
III (A13)
21 192 EW3709 - Crumlin & River Feeder Watermain Phase
III (A14)
246 2,211 EW3710 - Downtown Watermain Replacement
105 1,500
105 1,500
105 1,500
EW3711 - Gainsborough Road Feeder Watermain
463 4,167
EW3712 - White Oak Road Watermain Upsizing
850 1,593 EW3713 - Sarnia Road Watermain Replacement
1,366
EW3717-12 - 2012 - Inspect Trunk Concrete Pressure 720
EW3717-13 - 2013 - Inspect Trunk Concrete Pressure
620 620 620 620 620 620 620 620 620 620
EW3743 - Watermain Extensions
840
840
840
840 EW3754-12 - 2012 - Abandoned Wells
Decommissioning 331 EW3754-13 - 2013 - Abandoned Wells
Decommissioning
331 331 331 331 300 EW3765-12 - 2012 - Main Replacement-Engineering 4,685
EW3765-13 - 2013 - Main Replacement-Engineering
6,319 6,834 6,834 8,536 8,536 8,258 8,258 8,258 8,258 8,258
EW3772-13 - Water Efficiency Program 350 350 350 350 350 350 350 350 350 350 350
EW3787-12 - 2012 - Main Replacements with Major Road Works 1,405
EW3787-13 - 2013 - Main Replacements with Major Road Works
2,323 2,529 2,426 2,632 2,632 2,632 2,632 2,632 2,632 2,632
EW3805 - LI - White Oak Road Industrial Subdivision Water Cost Sharing Phase I (650)
EW3806 - LI - White Oak Road Industrial Subdivision Water Cost Sharing Phase II
255 1,445
EW3817-12 - 2012 - Watermain Oversizing Costs 50 EW3817-13 - 2013 - Watermain Oversizing Costs
50 50 50 50 50 50 50 50 50 50
EW3833-12 - 2012 - Main Replacement 882
APPENDIX 5 CAPITAL PROJECT PLAN
49
Project ID Expenditure By Service Program ($000's)
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Maintenance
EW3833-13 - 2013 - Main Replacement Maintenance
908 908 908 908 908 908 908 908 908 908
EW3842-12 - 2012 - Replacement Lead Water Service - City Share 722
EW3842-13 - 2013 - Replacement Lead Water Service - City Share
750 750 750 750 750 750 750 750 750 750
EW3851-12 - 2012-New Meters for Development 330 EW3851-13 - 2013-New Meters for Development
330 330 330 330 330 330 330 330 330 330
APPENDIX 6 – SOCIAL HOUSING LETTER
50
Appendix 6 – Social Housing Letter
APPENDIX 6 – SOCIAL HOUSING LETTER
51