assessment task 1

Operational Management – Assessment 1 WSPA

Prepared for:

Terry Siutryk

Prepared by:

Pei Wu, Shaun Hutchins & John Roxas

Date: 14/05/2014

Executive summary

This report contains the details of the World Society for the Protection of Animals (WSPA) Conference being held at the Crown Complex Melbourne. The initial budget set for this conference was $10,000. The delegates attending will be paying $1,000 per person together with 100 guests attending. A total of $100,000 should be raised which will be added to the budget. After calculating all expenses, the total income will leave a $54,077 profit. This is not inclusive of any further donations that that will be made throughout the charity event. These will be calculated following the closure of the conference.

This report will also contain a Work Breakdown Structure and the Gantt Chart regarding the conference in which tasks and duties are required.

The target market for the conference will include any one who shares an interest in animal welfare and are willing to donate to the cause.

We have a contingency plan in place that will ensure a resolution of any issues or problems that may arise.

We have also provided a closely defined operations plan that addressed all issues that may be encountered.

Finally, a detailed plan of the actual Conference centre and seating layout indicating clear access and egress is provided.

Page i

Table of contents

ContentsExecutive summary................................................................................................................................. i

1.0 Introduction.....................................................................................................................................1

1.1 Scope...........................................................................................................................................1

1.2 Major goal....................................................................................................................................1

1.3 Objectives of Conference.............................................................................................................1

2.0 Revenue & Expense Budget.............................................................................................................2

2.1 Revenue....................................................................................................................................2

2.2 Expenses...................................................................................................................................2

3.0 Stakeholders....................................................................................................................................3

4.0 Physical Resources...........................................................................................................................3

5.0 Key Personnel..................................................................................................................................3

6.0 Location...........................................................................................................................................4

6.1 Accommodation Arrangements...................................................................................................4

7.0 Catering...........................................................................................................................................5

8.0 Work Breakdown Structure (WBS)..................................................................................................5

8.1 Gantt Chart..................................................................................................................................5

9.0 Agenda.............................................................................................................................................5

10.0 Target Market for Conference.......................................................................................................5

11.0 Program Design.............................................................................................................................6

12.0 Code of Conduct............................................................................................................................6

13.0 Venue............................................................................................................................................7

14.0 Contingency Plan...........................................................................................................................8

15.0 Security Arrangements..................................................................................................................8

16.0 Promotion......................................................................................................................................8

17.0 Induction Checklist........................................................................................................................9

18.0 Key Performance indicators.........................................................................................................10

19.0 Implementations.........................................................................................................................10

19.1 Communication of Operation Plan..........................................................................................10

19.2 Running Sheet..........................................................................................................................10

19.3 Staff roster...............................................................................................................................12

19.4 Audio Setup.............................................................................................................................12

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19.5 Video Setup.............................................................................................................................12

19.6 Registration.............................................................................................................................12

19.7 Task Breakdown.......................................................................................................................12

19.8 Closing of the conference........................................................................................................13

List of references.................................................................................................................................14

Page iii

WSPA

1.0 IntroductionThis is a report on the WSPA conference that will be held on the Saturday15th 2014 at the Crown River Room in Melbourne Australia for raising money for the charity.

1.1 Scope:

The purpose of the conference, spreading awareness on ending inhumane culling of dogs around the world.

1.2 Major goal:

Stop culling of the dogs and have mass dog vaccinations on a world-wide basis

1.3 Objectives of Conference:

1.3.1

Raise money to stop culling of dogs

1.3.2

Spread awareness on the welfare of dogs and ending inhumane treatment of dogs around the world

1.3.3

Provide education and awareness of animal cruelty to all international and local conference attendees

Pei Wu, Shaun Hutchins & John Roxas Page 1

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2.0 Revenue & Expense Budget

2.1 RevenueGeneration of revenue Revenue Acquired by TotalEntry Fee $1,000 per person 100 delegates $100,000Budget $10,000 Donation from bank $10,000Donations TBA Delegates TBATotal $110,000

2.2 ExpensesGoods/Services Cost TotalConference room (includes catering, food and security) (Crownconferencecentre.com.au, 2014)

$30,000 $30,000

Accommodation (Www3.hilton.com, 2014)

$20,000 $20,000

A4 double sided brochure (Fab Web Design & SEO services Sydney, 2014)

$300 $300

A3 double sided poster (Fab Web Design & SEO services Sydney, 2014)

$250 $250

Soft toy (gift, 2014) $6 x 150 units $900Pens (Pensonly.com.au, 2014) $0.71x250 units $177Badge (Buttonempire.com.au, 2014) $1.29x200 units $258Mini wine bottle (Onestopwineshop.com, 2014)

$1.75x150 units $223

Thank you card (Vistaprint.com.au, 2014) $102 for 150 units $102Chocolate liqueurs (Bar, 2014) $6.29x150 units $943Gift bag (Shopforshops.com, 2014) $0.47x150 units $70Volunteers Free FreePrinting (Officeworks.com.au, 2014) $18x150 units $2,700TOTAL $55,923Net Profit (Before Donations) $54,087

Note:

1. The net profit of $54.087 will be the least profit made in accordance with the objectives of the conference.

2. There are many further amounts that will be donated throughout this conference and will add considerably to the profit earned.


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3.0 StakeholdersStakeholder of the International ConferenceStakeholders RolesCrown Complex Holds the ConferenceEvent Organisers WSPA Australia Organise the eventSponsors Donate/Assist/support the causeManager Assist with the eventDonors Donate to the causeWSPA Organise the eventSpeakers Encourage people to donateVolunteers Prepare/Organise the eventAmbassadors Represent the causeVolunteers Volunteers their timeMelbourne City Council Donation of initial budget

4.0 Physical ResourcesThe physical resources are all inclusive within Crown’s package such as: Catering, decorations, furniture, drinks (including alcohol), technological support (lighting, stage, microphones and speakers).

5.0 Key PersonnelSir David Attenborough English broadcaster and naturalistSir Paul McCartney outspoken vegetarians and animal rights

activistsMr Mark Watts President of WSPA

Ellen DeGeneres Talk show hostHeather Neil CEO of RSPCA Australia

Karen Shirk CEO of Four Paws

Azzedine Downes CEO of International Fund for Animal Welfare


WSPA

A representative from Australian Animal Protection Society

Kirsty Angus, volunteer from Wildlife SOS

Director, Trevor Weeks from Wildlife Rescue Ambulance Service

President and CEO Alan Knight BSc OBE from International Animal Rescue

Michelle Williamson from Pet Rescue

Dr Chris Brown VetOprah Winfrey Talk show hostStella McCartney animal rights activist & fashion designerDr Harry Cooper Wildlife activist and VetDr Dennis Napthine Premier of Victoria

6.0 LocationThe location for the conference will be held at Crown Complex in the River Room on the 15th of May 2014 from 9am to 5pm and the guest will also have access to the terrace next to the Garden room in case they would like fresh air or a smoke.

(See Appendix 4 for Seating Plan)

6.1 Accommodation ArrangementsThe accommodation will be held at the Hilton Melbourne South Wharf at a special discounted rate at $200 per night per person. This will be part of the whole purchase of $1,000 paid for by the attending delegates.


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7.0 CateringAll catering and caters will be provided by Crown Complex as a part of the $30,000 package which includes food and beverage, decorations and other physical resources.

The meals are chosen based on the preference in which the guests have chosen through email invitation before the conference. A complete variety of meals will be provided inclusive of religion, culture and customs.

8.0 Work Breakdown Structure (WBS)For full detail of WBS refer to Appendix 1

8.1 Gantt ChartFor full detail of Gantt Chart refer to Appendix 2

9.0 AgendaFor full detail of timeline refer to Appendix 3

10.0 Target Market for ConferenceThe target market for the conference will include any one who share the interest in animal welfare and are willing to donate to the cause.


WSPA

11.0 Program DesignStart Duration Who7:00am - 8:00am 1 Hour Conference Organiser

8:00am - 9:00am 1 Hour Users

9:00am - 10:00am 1 Hour Country Director Carmel Molloy

10:00am - 12:00pm

2 Hours Mark Watts (President of WSPA)

12:00pm - 1:00pm 1 HourLunch

1:00pm - 1:15pm 15 mins

1:15pm - 1:30pm 15 mins Heather Neil CEO of RSPCA Australia

1:30pm - 1:45pm 15 mins Karen Shirk CEO for Four Paws

1:45pm - 2:00pm 15 mins Azzedine Downes CEO of International Fund for Animal Welfare

2:00pm - 2:30pm 30 mins Ellen DeGeneres

2:30pm - 3:00pm 30 mins Opera Winfrey

3:00pm - 3:30pm 30 mins Sir David Attenborough

4:00pm - 4:40pm 30 mins Country Director WSPA Australia Office Carmel MolloyMark Watts (President of WSPA)

4:40pm - 5:00pm 30 mins Volunteers

5:00pm - 6:00pm 1 Hour Conference Organiser

12.0 Code of ConductFor a complete list refer to Appendix 5


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13.0 VenueCrown Complex River Room Melbourne

*Highlighted area are the areas in which be available to the guests and staff.


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14.0 Contingency PlanRisks SolutionsGuest speaker arrives late Showcase a PowerPoint on some of the

work he has accomplished in order to buy time.

Not enough show bags Get extra 50 show bags on sideExcess of food Give the excess to guests who want

secondsGuests with nutrition requirements Provide different option of food to guests

that require itUnderstaffed Have reserved staff on standby

15.0 Security ArrangementsThe matter of security will also be handled by Crown in which have their own personal security guards in which maintain the wellbeing of the delegates as well as the staff and volunteers.

16.0 PromotionType of promotion What is included? CostsBrochure Information regarding

the conference and what it has to offer.

$300 double sided A4

E-mail A formal invitation to the conference as well as the times and schedule of the event

No charge

Poster Image of the logo of WSPA and sponsors including images of animals

$250 double sided A3

For further detail regarding the promotion brochure refer to Appendix 7


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17.0 Induction ChecklistPersonnel Duties Who to report toVolunteers 1. Tour of the

conference centre2. Show facilities such

as the toilets, balcony, exits

3. Courtesy on how to greet international guests

4. Any queries or questions made by the delegates refer to event managers or supervisors

5. Show guests the non/smoking area

Event Managers

Staff (Crown) 1. Any queries or questions made by the delegates refer to event managers or supervisors

2. Induct them to the culture of the guests and how to greet international guests

Crown Management

Staff (Internal) 1. Tour of the conference centre

2. Courtesy on how to greet international guests

3. Usher guests to their allocated table or seats

4. Show facilities such as the toilets, balcony, exits

5. Any queries or questions made by the delegates refer to event managers or supervisors

Event Managers


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18.0 Key Performance indicators KPI’s for the conference organiser will include:

Task KPIGuests attending Have 90% of invited guests attend.Speeches/speakers Sound Check equipment one day before event

and back up speakers are confirmed.Food Service All food is delivered in a timely manner and in

accordance with the requirements asked by the guests.

Arrival of guests Guests are ticked off the list and name tags have been given.

Seating guests Guests are shown to their seats with VIP’s seated at the allocated VIP table

Venue checklist Ensure that all tables are set in the appropriate places.

Stage checklist Ensuring that all cords are tapped or out of walking areas to avoid tripping.

19.0 Implementations

19.1 Communication of Operation PlanOverview of the details from the induction from the prior day via a staff meeting including volunteers, this will be done in the more during the setup of the venue as the staff of the crown river room will be organising the setup

19.2 Running SheetStart End Duration Session Who Location7:00am 8:00am 1 Hour Staff arrive

and overview of conference details

Conference Organiser

River Room (Crown Complex)

8:00am 9:00am 1 Hour Registration and seating of guests

Users River Room (Crown Complex)

9:00am 10:00am 1 Hour Welcoming and thanking of speakers, VIP’s and Delegates and sponsors

Country Director WSPA Carmel Molloy


10:00am 12:00pm 2 Hours Introduction speech and overview of cause and company

Mark Watts (President of WSPA)



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12:00pm 1:00pm 1 Hour Lunch in Dining area

Crown Catering


1:00pm 1:15pm 15 mins Perpetration for first speaker

Crown Catering


1:15pm 1:30pm 15 mins First Speaker Heather Neil CEO of RSPCA Australia


1:30pm 1:45pm 15 mins Second Speaker

Karen Shirk CEO for Four Paws


1:45pm 2:00pm 15 mins Third Speaker Azzedine Downes CEO of International Fund for Animal Welfare


2:00pm 2:20pm 20 mins Fourth Speaker

Ellen DeGeneres


2:20pm 2:30pm 10 mins 10 minute intermission

Volunteers River Room(Crown Complex)

2:30pm 2:50pm 20 mins Fifth Speaker Opera Winfrey River Room (Crown Complex)

2:50pm 3:00pm 10 mins 10 minute intermission

Volunteers River Room(Crown Complex)

3:00pm 3:30pm 30 mins Sixth Speaker Sir David Attenborough


3:30pm 4pm 30 mins Afternoon Tea Crown Catering


4:00pm 4:40pm 30 mins Closing speech and Thanking of delegates for attending

Country Director WSPA Australia Office Carmel MolloyMark Watts (President of WSPA)


4:40pm 5:00pm 30 mins Delegates departure

Volunteers River Room (Crown Complex)


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5:00pm 6:00pm 1 Hour Clean up of Conference room and debrief

Conference Organiser


19.3 Staff rosterSee appendix for detailed volunteer roster.(Note: Crown already has a staff roster in place in regards to setting up, catering and waitering.)

Time Who Role8.00am Volunteers Usher delegates into their seats9.00am Volunteers Cater to the needs of delegates10.00am Volunteers Cater to the needs of delegates11.00pm Volunteers Cater to the needs of delegatesLUNCH (12.00pm)

Volunteers Lunch Break

12.30pm Volunteers Cater to the needs of delegates1.00pm Volunteers Cater to the needs of delegates and set up

stage technology2.00pm Volunteers Cater to the needs of delegates and set up

intermission3.00pm Volunteers Cater to the needs of delegates and set up

intermission4.00pm Volunteers Cater to the needs of delegates5.00pm Volunteers See out delegates

19.4 Audio SetupTesting of the audio system will be conducted the day prior to the conference, this will entail ensuring that all microphones are operational, speakers are functional and any music selected has been uploaded and ready for use. Music cues are also checked to ensure that the timing for music to start is correct.

19.5 Video SetupAlong with audio video setup will be done one day prior to the conference and will cover the functionality of the projectors and light queues, any visual aids are upload and ready for use. Running of the visual aspects of each speech will be done to ensure that all visual cues are on point as well as any corresponding music/sounds.

19.6 Registration When delegates arrive, they will need to go to the registration desk upon entering and get their names ticked off and will be given a name badge. Only when they have completed registration, are they allowed to enter the conference. It will be manual registration as a staff member will be looking for the names through a list and giving out nametags.


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19.7 Task BreakdownFor details on the Task Breakdown refer to Appendix 6

19.8 Closing of the conferenceThe closing of the conference will be between 4.45pm and 5.00 pm where the delegates’ donations will be collected and afterwards they are escorted to their transport so they can return to their designated accommodation. The conference will be closed by Country Director WSPA Carmel Molloy and President of WSPA Mark Watts.


WSPA

List of referencesBar, D. (2014). Goldkenn COINTREAU Swiss Liqueur Chocolate 100g Bar. [online] eBay. Available at: http://www.ebay.com.au/itm/Goldkenn-COINTREAU-Swiss-Liqueur-Chocolate-100g-Bar-/331197614053 [Accessed 8 May. 2014].

Buttonempire.com.au, (2014). 3 Inch (75mm) Button Badge. [online] Available at: http://www.buttonempire.com.au/3-inch-75mm-button-badge.html [Accessed 8 May. 2014].

Crownconferencecentre.com.au, (2014). Crown Events & Conferences: River Room. [online] Available at: http://crownconferencecentre.com.au/Venue.aspx?ID=328 [Accessed 8 May. 2014].

Fab Web Design & SEO services Sydney, (2014). Graphic Design Price List. [online] Available at: http://www.fabwebdesign.com.au/graphic-design/price-list [Accessed 8 May. 2014].

gift, P. (2014). Plush toy the bulk of the dog doll Small married birthday gift-inStuffed & Plush Animals from Toys & Hobbies on Aliexpress.com. [online] aliexpress.com. Available at: http://www.aliexpress.com/item/Plush-toy-the-bulk-of-the-dog-doll-Small-married-birthday-gift/1266920451.html [Accessed 8 May. 2014].

Officeworks.com.au, (2014). Standard Colour Posters | Officeworks. [online] Available at: http://www.officeworks.com.au/shop/officeworks/Print-And-Copy/Standard-Colour-Posters [Accessed 8 May. 2014].

Onestopwineshop.com, (2014). One Stop Wine Shop - Shop Wine. [online] Available at: http://www.onestopwineshop.com/SH_187?orderby=PXPC.DisplayOrder%20Asc,%20P.ProductName%20ASC&startrow=1 [Accessed 8 May. 2014].

Pensonly.com.au, (2014). Mars Pens have the elegance of a metal item but without the price tag. [online] Available at: http://www.pensonly.com.au/deluxe-plastic-pens/mars.htm [Accessed 8 May. 2014].

Shopforshops.com, (2014). Paper Bag Boutique Small With Handle 350 W x 260 H x 110mm gusset | Shop for Shops � Retail store fittings, shelving and display, Australia (Sydney, Melbourne, Perth).. [online] Available at: http://www.shopforshops.com/bags-wrapping/paper-bag-boutique-small-with-handle-350-w-x-260-h-x-110mm-gusset/w1/i3084686_3040036/ [Accessed 8 May. 2014].

Vistaprint.com.au, (2014). [online] Available at: http://www.vistaprint.com.au/thank-you-cards.aspx?pfid=232&couponAutoload=1&GP=5%2f7%2f2014+9%3a08%3a39+PM&GPS=3178803338&GNF=0 [Accessed 8 May. 2014].

Www3.hilton.com, (2014). Hilton Hotels & Resorts | Hotel Rooms, Reservations & Business Hotels. [online] Available at: http://www3.hilton.com/en/index.html?WT.mc_id=zMWWAAA0EA1WW2PSH3Search4DGGeneric7GW842004&WT.srch=1 [Accessed 8 May. 2014].


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Appendices

Appendix 1

WBS


9am Start

Start ConferenceConfernce Welcome Speech by Carmel Molloy

10.00am

intro speech & overview of cause by Mark Watt

12pmLunch

1.30pmMain

1pm Preperation of first speaker

1.15pmFirst speaker Heather Neil

1.30pmSecond speaker Karen Shirk

1.45pmThird speaker Azzedine Downes

2pmFourth speaker Ellen DeGeneres

2.30pmFifth speaker Opera Winfrey

3pmSixth speaker Sir David Attenborough

3.30pmTea

4pmClosing speech and Thanking of delegates for attending by Carmel Molloy

4.40pmDelegates departure

5.00pm End

Event

End of Conference

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Appendix 2

Gantt Chart

Create invitations

RSVPs

Venue

Select menu

Seating

Contact relevent people

Prapare gift bags

Contact staff

14/04/12 14/04/14 14/04/16 14/04/18 14/04/20 14/04/22 14/04/24


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Appendix 3

Agenda

Meeting

Date: Saturday 15th May 2014

Time: 9am to 5pm

Location: Crown River Room

Order of Business:

1 Opening of meeting

Introduction of the meeting Introduce those that will be attending, referring to names list to determine

accurate numbers/attendees

2 Apologies

Announce apologies for those that could not attend the meeting

3 Confirmation of minutes of previous meeting (tabled and accepted)

Confirm pervious minutes Members may agree or disagree to previous minutes and opt to change if

agreed upon As there are no previous minutes this does not apply

4 Business arising from the minutes

Discuss any relevant documents that were brought forward/introduced in the previous meeting

(not applicable due no previous minutes/meeting)

5 Correspondence

Any relevant documents related to the conference that need to be discussed and/or altered such as :

VIP list Guest attending Staff and volunteers Schedule or set list for guest speakers

6 Business arising from the correspondence


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Organising VIP’s to attend, sending invites via Email/Mail or phone calls. As well as follow up conformation of attendance.

Sending invites to all guest that to relevant parties Contacting of all volunteers that wish to participate in the conference,

employees chosen from with the WSPA Australia office Constructing of set list for guest speakers i.e. who speaks first etc.

7 Issues

a) identified

Protesters for anti-animal rights Guess delayed due to transport Speakers not attending Understaffed/overstaffed Gift bag shortage

b) methods employed or recommended

Security out the front and within the conference areas Allow for arrival time for guests between 7-8:30 am Back up guest/speaker arranged before the commencement of

conference Understaffed, have staff/volunteers on call to work. Overstaffed, send

home staff that is not required or have them fill seats for those that do not attend.

Have excess of the gift bags to number of guests attending

c) actions required by management

Managers ensure that back up speakers are ready to replace speakers that do not attend.

Managers contact on call staff to fill in and ensure that employees/volunteers aren’t overworked. Allocate any extra staff to cover any duties that may need assistance or have said stuff go home.

d) other matters affecting business operations

Lack of space

8 General Business

Transportation issues that are outside the control of the managers and weather issues that may affect the conference

9 Closing of Meeting


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All issues raised are agreed or disagreed upon, finalising any outstanding documents

Agenda Distribution via email

Manager - Chairperson

Supervisor

Team Members


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Appendix 4

Seating Plans


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Appendix 5

Code of conduct

Purpose

To provide the information related to the conduct that must be adhered to during the conference event, this code of conduct applies to staff, volunteers and guests. Not following this code will result in appropriate consequences that will be listed within in this code.

General Standards of Conduct

The general standards that must be followed entail:

Treat staff and employees with upmost respect and fairness regardless of culture or background.

Harassing and the use of obscenities and remarks which are deemed offensive are not tolerated.

Respecting the property owned by guest and volunteers. Respect guests and their opinions. Staff and volunteers must wear correct uniform during working hours. Employees must be aware of customer behaviour in order to avoid any theft or

damage.

Cigarette Smoking

Any cigarette smoking is not permitted inside the building and covered areas including dining area. There is also no smoking in high traffic areas such as front entrance. Smoking is only permitted in designated areas and in breach of this will result in consequences (refer to consequences).

Behavioural Misconduct

Behaviour misconduct includes:

Any theft of items from the venue. Intention destruction of property. Any form of harassment, bullying or abuse of guests or staff. Any act in which endangers the health and safety of others. Acting in a way in which staff or guests fear for their personal safety (e.g. violent or

threatening behaviour). Guests must drink responsibly throughout the conference, the over consumption of

alcohol or drunk and disorderly conduct will result in the appropriate consequences.


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Work Health and Safety

While performing duties at work, all staff/volunteers must comply with the following regulations:

Staff and volunteers must take responsible care in the workplace to avoid any accidents and report any hazards that have come to their attention.

Staff/volunteers must evaluate health risks and ask for assistance when risks are high.

Duty of care must be taken for kitchen while working around high temperature areas, cleaning of spills to avoid slipping and handle cleaning chemicals according to the instructions listed on the bottles if no instructions are available ask for assistance.

Caution on and around the stage must be taken; any loose wires must be taped down, high visual markers for stages edges to avoid any falls.

Guests and stuff/volunteers must take care on smoking terraces/balcony areas to avoid falling.

Cultural Diversity

As this is in international event guests from many nations will be attending, being aware of cultural background and traditions will aid in avoiding any actions that my cause offense to these guests, these actions will include:

Knowledge of greeting methods of each guest nation. Menu items must be made available for certain cultures e.g. halal, kosher and

vegetarian/vegan and allergies. To be confirmed by email before conference is held. Information sheet of cultural habits provided to staff and volunteers prior to event.

Consequences

If any laws are breached, being commonwealth or state, the matter will be referred to the police or other appropriate authorities.

If any employees dismiss warnings given by the supervisor in regards to misbehaviour conduct, the supervisor has the power to suspend the employee until the matter is resolved.

Serious of behavioural misconduct can result in dismissal of employee/s Any employees under the influence of drugs or alcohol will result in grounds for

dismissal. Smoking on the premises will result in a warning from supervisors and further

instances will result in dismissal of the employee.


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In regards to guests any poor behaviour conduct a warning will be issued for a first offence, following further warnings guests may be escorted from the premises by security.


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Appendix 6

Task Task Breakdown IndicatorsStage preparation for first speaker

Make sure projector is operational

Any loose cords are to be strapped tight

Ensure that microphones are working

Ensure stage has no clutter and safe

Make sure any lighting/effects are operational

Sound check

Projections are functioning normally

Cords are bunched and strapped together

Batteries charged if microphone is wireless

There is no unnecessary items on stage

Lights are functioning normally

Sounds/music are playing according


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Appendix 7


Ending Inhumane

W S P A

World Society for the Protection of Animals

This conference is being held to educate the community that there are other methods of dealing with dogs that have been suspected to have the rabies disease. The method of mass dog culling is believed to be the most effective, cheap and easy solution, however there is no evidence that this system in fact works. WSPA aims to

promote the humane approach in dealing with dogs that have rabies, this can be achieved through mass dog vaccinations.

Level 1, 39 Chandos Street St Leonard's, NSW 2065, Australia

Phone:+61 2 9902 8000Fax:+61 2 9906 1166

E-mail: [email protected]

JOHN ROXAS: 0496 750 368

WSPA

Date: 15/05/20xx

Time: 9:00am-5:00pm

assessment task 1

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