assessment adult hearing - pat
TRANSCRIPT
If English is not your first language and you need help, please
contact the Interpretation and Translation Service Jeli angielski
nie jest twoim pierwszym jzykiem i potrzebujesz pomocy, skontaktuj
si z dziaem tumacze ustnych i pisemnych
Dac engleza nu este prima ta limb i ai nevoie de ajutor, te rugm s contactezi Serviciul de interpretare i traducere . 9 . = ? @ ? B
: 0161 627 8770
: [email protected] To improve our care environment for Patients, Visitors and Staff, Northern Care Alliance NHS Group is Smoke Free including buildings, grounds & car parks. For advice on stopping smoking contact the Specialist Stop Smoking Service on 01706 517 522 For general enquiries please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897 For enquiries regarding clinic appointments, clinical care and treatment please contact 0161 624 0420 and the Switchboard Operator will put you through to the correct department / service The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country bringing together two NHS Trusts, Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The NCA employs over 19,000 staff and provides a range of hospital and community healthcare services to more than 1 million people across Salford, Oldham, Bury, Rochdale, North Manchester and surrounding areas. Our Care Organisations are responsible for delivering safe, high quality and reliable care to the local communities they serve.
The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country, employing 17,000 staff and providing a range of hospital and community healthcare services to around 1 million people across Salford, Oldham, Bury, Rochdale and surrounding areas. Our Care Organisations are responsible for providing our services, delivering safe, high quality and reliable care to the local communities they serve.
The NCA brings together Salford Royal NHS Foundation Trust and the hospitals and community services of The Royal Oldham Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary (currently part of The Pennine Acute Hospitals NHS Trust).
www.pat.nhs.uk www.northerncarealliance.nhs.uk
Adult Hearing Assessment An information guide
2
What have I been referred for?
You have been referred to your local Audiology Service for a hearing assessment.
What do I need to do prior to my appointment?
The practitioner who referred you may have checked your ears for wax before requesting this appointment.
If you are prone to wax building up in your ears, or you feel that excessive wax may be present, we would advise that you contact the audiology department.
Can I bring someone with me?
You may bring one other person to the appointment with you, we encourage patients to bring a friend or relative.
What can I expect to happen at the appointment?
The appointment will be carried out by an audiologist and will last approximately one hour.
You will be asked about your hearing and any other relevant medical history. The tests will be explained and you will have an opportunity to ask questions. You will need to give verbal consent prior to the tests being carried out. Consent can be withdrawn at any time.
3
What happens during the tests?
The audiologist will look in your ears and a test may be performed to check your eardrum and middle ear.
For the hearing test, you will be presented with sounds and asked to press a button each time you hear the sound.
4
What happens next?
Once the tests are completed the audiologist will discuss the results with you and the treatment options you have. Depending on your test results, we may recommend further investigations. If a hearing loss is found you will be offered a trial of hearing aids.
The NHS provides behind the ear digital hearing aids which vary in shape and size depending on your hearing loss. We keep up-to- date with the latest technologies to provide you with the most current digital hearing aids on the market.
The practitioner who referred you for your hearing assessment will be informed of the outcome of your appointment. If you have any questions about this appointment please contact the audiology department on the telephone number on the back page of this leaflet.
Additional information
• We accept calls from Relay formally known as Type talk • Please contact the department in advance if an interpreter is
required • We are an accredited training centre and it is possible that a
student may undertake some aspects of the appointment under supervision
• There is limited availability for parking • If you would like any further information or have any special
requirements, please contact the department using the details on the back page
5
Patient advice and liaison service
The Patient Advice and Liaison Service (PALS) acts on behalf of service users, families and carers to negotiate prompt solutions and help bring about changes in the way that services are developed.
As well as providing a confidential advice and support service, PALS will help guide you through the different services available from the NHS.
Telephone: 0161 604 5897
Email: [email protected].
Alternatively you can write to: PALS, IM&T Building, North Manchester General Hospital, Delaunays Road, Crumpsall, M8 5RB.
Comments and complaints
We want to learn from comments and complaints about our services. If you have any, please speak with a member of staff. Every effort will be made to resolve any concerns and complaining will not cause any difficulties in your care with us.
You can also contact our Complaints Department via post at: Complaints Department, IM&T Building, North Manchester General Hospital, Delaunays Road, Crumpsall, Manchester, M8 5RB
E-mail: [email protected]
Heywood, Middleton & Rochdale
Audiology Department, Floor One, Nye Bevan House, Maclure Road, Rochdale, OL11 1DN
Bury
Audiology Department, Radcliffe Primary Care, 69 Church Street West, Radcliffe, Manchester, M26 2SP
Oldham
Audiology Department, 4th Floor, Integrated Care Centre, New Radcliffe Street, Oldham, OL1 1NL
Telephone: 01706 674913
Fax: 02070 198251
@BuryOldhamHMRAudiology
7
After you attend your appointment we would be grateful if you could provide us with feedback on your experience with our service by scanning the attached link:
Other useful contacts:
www.actionhearingloss.org.uk
If English is not your first language and you need help, please contact the Interpretation and Translation Service Jeli angielski nie jest twoim pierwszym jzykiem i potrzebujesz pomocy, skontaktuj si z dziaem tumacze ustnych i pisemnych
Dac engleza nu este prima ta limb i ai nevoie de ajutor, te rugm s contactezi Serviciul de interpretare i traducere . 9 . = ? @ ? B
: 0161 627 8770
: [email protected] To improve our care environment for Patients, Visitors and Staff, Northern Care Alliance NHS Group is Smoke Free including buildings, grounds & car parks. For advice on stopping smoking contact the Specialist Stop Smoking Service on 01706 517 522 For general enquiries please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897 For enquiries regarding clinic appointments, clinical care and treatment please contact 0161 624 0420 and the Switchboard Operator will put you through to the correct department / service The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country bringing together two NHS Trusts, Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The NCA employs over 19,000 staff and provides a range of hospital and community healthcare services to more than 1 million people across Salford, Oldham, Bury, Rochdale, North Manchester and surrounding areas. Our Care Organisations are responsible for delivering safe, high quality and reliable care to the local communities they serve.
The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country, employing 17,000 staff and providing a range of hospital and community healthcare services to around 1 million people across Salford, Oldham, Bury, Rochdale and surrounding areas. Our Care Organisations are responsible for providing our services, delivering safe, high quality and reliable care to the local communities they serve.
The NCA brings together Salford Royal NHS Foundation Trust and the hospitals and community services of The Royal Oldham Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary (currently part of The Pennine Acute Hospitals NHS Trust).
www.pat.nhs.uk www.northerncarealliance.nhs.uk
Northern Care Alliance NHS Group (NCA) @NCAlliance_NHS
Dac engleza nu este prima ta limb i ai nevoie de ajutor, te rugm s contactezi Serviciul de interpretare i traducere . 9 . = ? @ ? B
: 0161 627 8770
: [email protected] To improve our care environment for Patients, Visitors and Staff, Northern Care Alliance NHS Group is Smoke Free including buildings, grounds & car parks. For advice on stopping smoking contact the Specialist Stop Smoking Service on 01706 517 522 For general enquiries please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897 For enquiries regarding clinic appointments, clinical care and treatment please contact 0161 624 0420 and the Switchboard Operator will put you through to the correct department / service The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country bringing together two NHS Trusts, Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The NCA employs over 19,000 staff and provides a range of hospital and community healthcare services to more than 1 million people across Salford, Oldham, Bury, Rochdale, North Manchester and surrounding areas. Our Care Organisations are responsible for delivering safe, high quality and reliable care to the local communities they serve.
The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country, employing 17,000 staff and providing a range of hospital and community healthcare services to around 1 million people across Salford, Oldham, Bury, Rochdale and surrounding areas. Our Care Organisations are responsible for providing our services, delivering safe, high quality and reliable care to the local communities they serve.
The NCA brings together Salford Royal NHS Foundation Trust and the hospitals and community services of The Royal Oldham Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary (currently part of The Pennine Acute Hospitals NHS Trust).
www.pat.nhs.uk www.northerncarealliance.nhs.uk
Adult Hearing Assessment An information guide
2
What have I been referred for?
You have been referred to your local Audiology Service for a hearing assessment.
What do I need to do prior to my appointment?
The practitioner who referred you may have checked your ears for wax before requesting this appointment.
If you are prone to wax building up in your ears, or you feel that excessive wax may be present, we would advise that you contact the audiology department.
Can I bring someone with me?
You may bring one other person to the appointment with you, we encourage patients to bring a friend or relative.
What can I expect to happen at the appointment?
The appointment will be carried out by an audiologist and will last approximately one hour.
You will be asked about your hearing and any other relevant medical history. The tests will be explained and you will have an opportunity to ask questions. You will need to give verbal consent prior to the tests being carried out. Consent can be withdrawn at any time.
3
What happens during the tests?
The audiologist will look in your ears and a test may be performed to check your eardrum and middle ear.
For the hearing test, you will be presented with sounds and asked to press a button each time you hear the sound.
4
What happens next?
Once the tests are completed the audiologist will discuss the results with you and the treatment options you have. Depending on your test results, we may recommend further investigations. If a hearing loss is found you will be offered a trial of hearing aids.
The NHS provides behind the ear digital hearing aids which vary in shape and size depending on your hearing loss. We keep up-to- date with the latest technologies to provide you with the most current digital hearing aids on the market.
The practitioner who referred you for your hearing assessment will be informed of the outcome of your appointment. If you have any questions about this appointment please contact the audiology department on the telephone number on the back page of this leaflet.
Additional information
• We accept calls from Relay formally known as Type talk • Please contact the department in advance if an interpreter is
required • We are an accredited training centre and it is possible that a
student may undertake some aspects of the appointment under supervision
• There is limited availability for parking • If you would like any further information or have any special
requirements, please contact the department using the details on the back page
5
Patient advice and liaison service
The Patient Advice and Liaison Service (PALS) acts on behalf of service users, families and carers to negotiate prompt solutions and help bring about changes in the way that services are developed.
As well as providing a confidential advice and support service, PALS will help guide you through the different services available from the NHS.
Telephone: 0161 604 5897
Email: [email protected].
Alternatively you can write to: PALS, IM&T Building, North Manchester General Hospital, Delaunays Road, Crumpsall, M8 5RB.
Comments and complaints
We want to learn from comments and complaints about our services. If you have any, please speak with a member of staff. Every effort will be made to resolve any concerns and complaining will not cause any difficulties in your care with us.
You can also contact our Complaints Department via post at: Complaints Department, IM&T Building, North Manchester General Hospital, Delaunays Road, Crumpsall, Manchester, M8 5RB
E-mail: [email protected]
Heywood, Middleton & Rochdale
Audiology Department, Floor One, Nye Bevan House, Maclure Road, Rochdale, OL11 1DN
Bury
Audiology Department, Radcliffe Primary Care, 69 Church Street West, Radcliffe, Manchester, M26 2SP
Oldham
Audiology Department, 4th Floor, Integrated Care Centre, New Radcliffe Street, Oldham, OL1 1NL
Telephone: 01706 674913
Fax: 02070 198251
@BuryOldhamHMRAudiology
7
After you attend your appointment we would be grateful if you could provide us with feedback on your experience with our service by scanning the attached link:
Other useful contacts:
www.actionhearingloss.org.uk
If English is not your first language and you need help, please contact the Interpretation and Translation Service Jeli angielski nie jest twoim pierwszym jzykiem i potrzebujesz pomocy, skontaktuj si z dziaem tumacze ustnych i pisemnych
Dac engleza nu este prima ta limb i ai nevoie de ajutor, te rugm s contactezi Serviciul de interpretare i traducere . 9 . = ? @ ? B
: 0161 627 8770
: [email protected] To improve our care environment for Patients, Visitors and Staff, Northern Care Alliance NHS Group is Smoke Free including buildings, grounds & car parks. For advice on stopping smoking contact the Specialist Stop Smoking Service on 01706 517 522 For general enquiries please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897 For enquiries regarding clinic appointments, clinical care and treatment please contact 0161 624 0420 and the Switchboard Operator will put you through to the correct department / service The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country bringing together two NHS Trusts, Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The NCA employs over 19,000 staff and provides a range of hospital and community healthcare services to more than 1 million people across Salford, Oldham, Bury, Rochdale, North Manchester and surrounding areas. Our Care Organisations are responsible for delivering safe, high quality and reliable care to the local communities they serve.
The Northern Care Alliance NHS Group (NCA) is one of the largest NHS organisations in the country, employing 17,000 staff and providing a range of hospital and community healthcare services to around 1 million people across Salford, Oldham, Bury, Rochdale and surrounding areas. Our Care Organisations are responsible for providing our services, delivering safe, high quality and reliable care to the local communities they serve.
The NCA brings together Salford Royal NHS Foundation Trust and the hospitals and community services of The Royal Oldham Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary (currently part of The Pennine Acute Hospitals NHS Trust).
www.pat.nhs.uk www.northerncarealliance.nhs.uk
Northern Care Alliance NHS Group (NCA) @NCAlliance_NHS