assertiveness and self confidence
DESCRIPTION
Workshop ObjectivesTRANSCRIPT
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Assertiveness and Self Confidence
www.esoftskills.com
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Module One: Getting Started
Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced.
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Learning is not a spectator sport.
D. Blocher
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Workshop ObjectivesDefine assertiveness and self-confidence
Goal setting
Positive Communication
Positive outcomes in difficult situations
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Module Two: What Does Self-Confidence Mean To You?
Being confident allows us to set and reach our goals. It provides stability when we are faced with a challenge; it gives us that push that helps us overcome difficulties.
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Who has confidence in himself will gain the confidence of others.
Leib Lazarow
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What is Assertiveness?
Confidence Showing respect
Standing for your rights
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What is Self-Confidence?
Belief in…
Oneself
Abilities
Judgment
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The Four Styles
Passive
Aggressive
Passive-Aggressive
Assertive
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Module Three: Obstacles to Our Goals
Obstacles are encountered every day of our lives, but what we do and how we react during these events will determine the outcomes of such events. Our reactions to these obstacles will determine if the situation becomes a minor annoyance to a major event.
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If you can find a path with no obstacles, it probably doesn't lead anywhere.
Frank A. Clark
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Types of Negative Thinking
Overgeneralization
Polarized thinking
Self-blame
Personalization
Emotional reasoning
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Personal Application
Personal and
professional
Overcome challenges
Achieve goals
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Module Four: Communication Skills
Strong communication skills are essential for assertive interaction with others. Humans are social animals and communication is a very important part of our daily lives.https://www.esoftskills.com/
The one who listens does the most work, not the one who speaks.
Stephen R. Covey
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Listening and Hearing; They Aren’t the Same Thing
Choose to listen
Requires concentration
Leads to learning
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Asking Questions
Open
Closed
Clarifying
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Body Language
Signals to others
Unconsciously sent
93% of communication
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Module Five: The Importance of Goal Setting
Goal setting drives us and gives us a measure for our successes. Setting goals provides an incentive and helps to push us into completing the goals we set.
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Without goals, and plans to reach them, you are like a ship that has set sail with no destination.
Fitzhugh Dodson
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Why Goal Setting is Important
Long Range
Medium Range
Immediate
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Setting SMART Goals
Specific
Measurable
AchievableRelevant
Timed
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Our Challenge to You
Be clear on what the goal will be
Make it so you can track your progress
Set a reasonable and achievable goal
Make it relevant to your life at that moment
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Module Six: Feeling the Part
Staying positive will provide you a great asset in regards to self talk and recognizing and working with your strengths. Everyone has weaknesses and by being positive you can recognize your weaknesses and then work on them to lesson to remove them all together.
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When you engage in systematic, purposeful action, using and stretching your abilities to the maximum, you cannot help but feel positive and confident about yourself.
Brian Tracy
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Identifying Your Worth
Sufficiently good
Self-concept
Interesting
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Creating Positive Self-Talk
Be positive
Present tense
Go with your gut
Remain personal
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Module Seven: Looking the Part
A person who has a strong sense of personal worth makes a confident, positive appearance. Looking the part is important as it influences the people around us.
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Clothes make the man. Naked people have little or no influence on society.
Mark Twain
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The Importance of Appearance
Helps your confidence
First impressions
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The Role of Body Language
Eye contact Posture
Excessive body
movement
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First Impressions Count
Body language
Dress and grooming
Handshake
Body movement
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Module Eight: Sounding the Part
Feeling and looking the part would not be complete without voice. Given that we know that 38% of communication effectiveness is governed by voice quality, improving your overall voice message delivery is worthwhile.
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The way we communicate with others and with ourselves ultimately determines the quality of our lives.
Anthony Robbins
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It’s How You Say It
Upbeat Warm
Clear Under control
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Sounding Confident
Confidence
Pitch
Volume
Quality
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Using “I” Messages
Declarative
Responsive
Preventive
Confrontational
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Module Nine: Powerful Presentations
Being prepared is the main tool in giving a powerful presentation. Preparedness provides you with the ability to be ready when the unexpected happens, or when you are called upon to speak up or give a presentation.
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It takes me at least three weeks to prepare an impromptu speech.
Mark Twain
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What to Do When You’re on the Spot
Expect the unexpected
“Work” the audience
Positive anchorUse an
unexpected event positively
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Using STAR to Make Your Case
Situation
Thoughts
Actions
Results
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Module Ten: Coping Techniques
An assertive, self-confident person uses a variety of coping techniques to deal with the challenges of interpersonal communication.
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Communication is both a science and an art.
Mark Sanborn
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Building Rapport
Mirroring Shared understanding
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Expressing Disagreement
Things we see
Things we feel
Things we hear
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Coming to ConsensusPresent outcomes
Explain evidence
Gain agreement on outcomes
Activate sensory acuity
Summarize each major decision
Use the relevancy challenge
Summarize the next step
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Module Eleven: Dealing with Difficult Behavior
Each of us can probably think of at least one difficult personality with whom we have had to deal with, either at work or in our personal lives. With a strategy, it is possible to learn what the person does to annoy you, and what you might be doing to aggravate the situation.
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The ability to work with people is as purchasable a commodity as coffee or sugar, but I’ll pay for it more than any other ability under the sun.
John D. Rockefeller
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Dealing with Difficult Situations
Coping filters
Removing positive attributes
Defaming them
Explaining the person with negative terms
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Key Tactics
Active Listening
Note taking after a Discussion
Writing Your Communication
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Words from the Wise
Assertiveness is not what you do, it's who you are!Cal Le Mon
Your chances of success in any undertaking can always be measured by your belief in yourself.
Robert Collier
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For A Complete Video Training on Self Confidence & Assertiveness
Go to:https://www.udemy.com/self-confidence-
assertiveness-blueprint/
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