assertiveness
DESCRIPTION
TRANSCRIPT
ASSERTIVENESS
ASSERTIVENESS
Assertiveness is the courage to be ourselves and show the world our
likes and dislikes, our thoughts and feelings and shortcomings.
ASSERTIVENESSAssertive people have the
following characteristics:They feel free to express their
feelings, thoughts and desires.They know their rights.They have control over their anger. They have a good understanding of
feelings.
Why Assertiveness is Important?Effective communication brings about
the achievement.Assertiveness increases your ability
to reach these goals.
AGGRESSIVE PEOPLE
Aggressive people are:Expresses point of view arrogantly, as if
no other is possible.Tends to dismiss or ignore the opinions
or feelings of others.Believes one’s own needs are most
important.Feels powerful when dominating others.
BEHAVIOUR ASPECTS
Assertive people are direct, honest and expressive. They feel confident, gain self respect and make others feel valued.
Aggressive people humiliate others, and elicit either pity or scorn from others.
Assertive People Learn To
Express their feelings.Ask for favors.Give and receive
complements.Request behavior changes.Refuse unreasonable request.
What is keeping you from being assertive???Fear of change.Refusal to admit their
submissiveness.Fear of ruining relationships if you
speak your mind.Lack of confidence in your ability.
Assertive word choices:Use “I” statements rather than “You”
statements.Use factual descriptions instead of
judgment or exaggeration.Express thoughts, feelings and
opinions reflecting ownership.Use clear, direct request.
Body language as related to assertive behavior.1)Eye contact and facial expression: Maintain direct eye contact, appear interested
and alert, but not angry.
2) Posture: Stand or sit erect, possibly leaning forward
slightly.
3) Distance and contact:
Stand or sit at a normal conversational distance from the other.
Body language as related to assertive behavior.4)Gestures: Use relaxed, conversational gestures.
5) Voice: Use a factual, not emotional tone of
voice. Sound determined and full of conviction, but not overbearing.
Handling Criticism
• Fogging• Negative Assertion
CRITICISM
Usually people react to criticism
by
avoiding it,
Taking it to heart
or
by reacting aggressively to it.
Tips to handle criticism:Face and listen to criticism rather than
avoiding it.Don't take it to heart.React calmly and respect others rights.Be prepared for constructive criticism.This does not include blaming, put-downs
or attempting to hurt someone.
Fogging
A skill that teaches acceptance of manipulative criticism by calmly acknowledging to your critic the probability that there may be some truth in what he says. Yet allows you to remain your own judge of what you do.
Fogging
• Requires some self-control.• Stay calm in the face of criticism,
and agreeing with what may be fair and useful in it.
• By refusing to be provoked and upset by criticism, you removed its destructive power.
Negative Assertion A Skill that teaches acceptance of
your errors and faults without having to apologize by strongly agreeing with criticism your negative qualities.
AssertListen- Understand, put yourself in
others shoes and ask for clarification.Keep calm- deep breaths, take your
time, and allow others to express their feelings.
Be prepared- Stick to the facts.Compromise- try and find a “win- win”
situation.
Assert Remember that just because someone
says something you don’t have to believe it.
Put a stop to the put-down as soon possible.
Choose to leave the situation. Be open to negotiations and having the ability to accept constructive criticism.
BY:
S.E.CHEM.GROUP 3