assemblage - institute for robotic process automation · a foxtrot enterprise client in the...
TRANSCRIPT
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ASSEMBLAGE
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The Human Element: Building Talent for the Digital Age
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FOXTROT RPATwenty Five Years with a Singular Focus on Robotic Automation
The Smartphone of RPA
A Catalyst for Ten Percent Efficiency Gains in Banking
Alongside of Automation Solutions in Enterprise Clients
Leader in Time to Value
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MAJOR HEALTHCARE COMPANIESGAINING EFFICIENCIES & MARGINS
Revenue Cycle Management
Claims Adjudication
Credentialing
Reporting
Back Office Automation
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CASE STUDY
A Foxtrot Enterprise
Client
in the Healthcare
IndustryIN ONE YEAR:
Foxtrot Enterprise
Licenses Used
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Unique Uses
For Foxtrot
Foxtrot did the work
of 21 full-time
employees
The ROI for
Foxtrot Enterprise
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21 $1.1M
Medicare Crossovers
Bad Debt Write-Offs
Merging Duplicate Records
Bank Transaction Downloads
Daily Claim Transmission Processes
Downloading Unbilled Reports
Posting of OTC
Download of HBO Reports & Monarch
High Dollar Reporting Processes
Early Out Processing
Bad Debt Processing
Downloading of Medicare 835s
HBO Adjustment Transactions
Medicaid Remit Downloads
ACM Claim Updates
Pre-Payment Pro Select
HBO Accounting Notes
The Work of
21 Full-Time Employees
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TROY SMITHChief Operating Officerat Steward Health Choice
Chief Operations Officer at MedHOK, Inc.
Chief Executive Officer at Hometown Health
Managed Medicare & Medicaid Consulting Leader
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VISION
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Transform Organization from Applying People to Leveraging Technology to Solve Problems
Reduction/Elimination of Mundane, Manual Tasks/Activities
Strong Need to Increase Accuracy & Consistency
BEGAN USING FOXTROT2 YEARS AGO
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TOOL SELECTION
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REPLICATE MANUAL PROCESSESEASILY
Simple, Easy to Use No Programming Skills Required
Allow for Multiple Developers & Operators to Develop & Launch Scripts
Leverage the Power of Computing
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EARLYFINDINGS &CHALLENGES
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VERY, VERY POWERFUL TOOL
Chairside Requirements Gathering Needs to be Properly Vetted
Thorough QA Process Must be Incorporated
Ensure Script Library & Detailed Tracking is Documented
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CULTURE &INSTITUTIONAL
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TARGET A SPECIFIC DEPARTMENTOR BUSINESS PROCESS
Ensure RPA Champion
Early Adopters will Grasp Concept VERY Quickly
Need to Vet Requests to Maximize Results
Laggards will Negate Impact Based on Fear or Lack of Understanding
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CENTER OFEXCELLENCECREATION
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INTAKE, REQUIREMENTS, TRACKING & RESULTS REPORTING REQUIRED
Quickly Gather Momentum & May Overwhelm Capacity for Development
Proper Intake of Requests Along with Vetting is Essential
Reporting to Senior Leadership is Crucial to Maintain Momentum of RPA for Future Applications
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RESULTSMore than 40 Scripts Developed to Date
Over 5,000,000 Transactions Processed to Date
ROI from 6:1 to 30:1
Integrated into Corporate Fabric
Naysayers are Looking to Leverage the Power of RPA
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RICHARD MILAMFounder & CEOEnableSoft, Inc.1-800-660-3956
TROY SMITHPresidentSteward Health Choice480-760-4946
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“This is less about the latest trend in software. It’s more about the new digital version of the white-collar worker. It’s really a reinvention of how work gets done.”
Frank Casale Founder & Chairman Emeritus of the Institute for Robotic Process Automation (IRPA)