asq raleigh section...
TRANSCRIPT
Click on the orange Eventbrite link to view all the current
ASQ-Raleigh live events, and to register. It is
recommended that you bookmark it in your browser.
Inside This Issue
1...... Eventbrite link
2...... Upcoming Events
........ Member Re-Certifications
3...... Certification Opportunities
........ Career Opportunities
4...... Recertification tip
........ ASQ Dinner Meeting
Cancellation Policy
........ ASQ Raleigh Social Media
5-6 .. 2016 Raleigh Section
Leadership Council
7-10 Executive Roundtable
Series
11 ... Food Bank Volunteer
Opportunity
12 ... ASQ Raleigh Community
Good Works
ASQ Raleigh Sect ion, P.O. Box 5589, Cary, NC 27518
www.asqraleigh.org
ASQ Raleigh Section Newsletter
June 2016
Inside This Issue
1...... Eventbrite link
2...... Upcoming Events
........ Member Re-Certifications
3...... Certification Opportunities
........ Career Opportunities
4...... Recertification tip
........ ASQ Dinner Meeting
Cancellation Policy
........ ASQ Raleigh Social Media
5-6 .. 2016 Raleigh Section
Leadership Council
7-10 Executive Roundtable
Series
11 ... ISO 9001 Workshop
12 ... ISO 13458 Workshop
13 ... Food Bank Volunteer
Opportunity
14 ... ASQ Raleigh Community
Good Works
ASQ Raleigh Section Newsletter Page 2
Member Re-Certifications May 2016
Robert Carter ..................... CQE, CMQ/OE, CSSBB
Stephen Barfoot ................. CQE, CMQ/OE, CQA
Pritesh Majmundar ............ CSSBB, CMQ/OE
Dustin Smith ........................ CQA
Upcoming Events/Conferences
June 10, 2016 ASQ Sponsor of the Executive Roundtable Series hosted by SAS
August 4, 2016
Workshop - Using Your ISO 9001:2008 QMS to Plan for the ISO 9001:2015 Changes
Register Here
Workshop - What’s new with ISO 13458:2016 for Medical Devices?
Register Here
September 8, 2016 ASQ Sponsor of the Executive Roundtable Series hosted by BASF
September 20, 2016 Tutorial and Dinner Meeting – 3D Solid Printing Overview and Applications (such as
mechanical, pharmaceutical, & medical devices) Register Here
September 24, 2016 ASQ Food Bank Volunteer Opportunity
October 15, 2016 ASQ Food Bank Volunteer Opportunity
October 18, 2016 Tour
November 5, 2016 ASQ Food Bank Volunteer Opportunity
November 15, 2016 Tour
December 8, 2016 ASQ Sponsor of the Executive Roundtable Series
December 13, 2016 Tutorial and Dinner Meeting
Is a local company employing interesting or cutting edge technology? Are they on the front lines of quality
toolkit implementation? Send us your ideas for tours!
ASQ Raleigh Section Newsletter Page 3
Certification Opportunities
ASQ is moving to a computer-based testing model for certifications. No more certification exams will be
hosted by the local section. The exams will be taken at Prometric locations that the examinee will choose.
There will still be application deadlines and testing windows for each exam; the first one is for exams to be
scheduled at Prometric locations between September 1st and October 14th, with an application deadline
of August 12th. The change will enable six testing windows for each exam every year, rather than two
dates. The testing windows will still alternate exams, with each exam offered approximately every other
month. More information at http://asq.org/cbt/; more information on Prometric available at https://
www.prometric.com/en-us/Pages/home.aspx.
Career Opportunities
Post Your Resume
ASQ Raleigh Section members may post their resumes on the ASQ Raleigh page by contacting Placement
Chair Angie Lucas at [email protected] and [email protected]
If your company has a position it would like to list with the Raleigh, North Carolina ASQ Section send your listing
to Placement Chair Angie Lucas at [email protected] and [email protected]
Local Job Opportunities posted on the ASQ Raleigh Website:
Jobs
Quality Engineer II - Rexnord Ind., LLC - Sanford, NC
QMS Training Professional (Part Time Consulting)
TrackWise / Validation Specialist - Quintiles - RTP
Process Quality Professional / Quality Technician - Oxford, NC
Performance Excellence Contributions
If you would like an opportunity to apply your skills and collaborate on items and activities related to the
Performance Excellence program, please contact Mark Morton [email protected] for more information.
ASQ Raleigh Section Newsletter Page 4
Recertification tip:
Just a reminder to check your recertification due dates. Recertification applications can be submitted up
to six months in advance of the recertification due date. There is also a six month grace period for
submission of recertification applications after the recertification due date.
When claiming training classes in the Professional Development category of your Recertification Journal, it is
required to have listed as evidence the total number of actual training time performed. This is required in
order to calculate the ASQ RU credit. If your certificate does not tell the number of hours, an agenda that
reflects the training hours will work too. To qualify, all training must correlate to the Body of Knowledge for
your particular certification and remember you can receive .1 RU for every hour of qualified training. This is
the most common issue seen when reviewing Recertification Journals.
ASQ Dinner Meeting Cancellation Policy:
Cancellation notification must be received no later than 48 hours prior to the start of the event in order to
receive a full refund. To request a cancellation, please send an email to ASQ at [email protected]
Registration for Dinner Meeting Events after Registration is closed in Eventbrite:
To register for an event after the deadline, please send an email to ASQ at [email protected]. ASQ Raleigh
can only accept cash or checks when paying at the door. Credit or debit cards are not accepted.
ASQ Raleigh is Getting More Social
You will notice increased activity on the ASQ Raleigh social media sites.
If you have a Twitter account, follow @ASQRaleigh and retweet interesting notes. If you don’t have a Twitter
account, ASQ Raleigh tweets can be reviewed with these steps:
Type search.twitter.com in your browser
Enter @asqraleigh in the search box
Remember that Twitter posts have a 140 character limit.
If you have a FaceBook account, “Like” us and comment on posts.
ASQ-related information can be posted on Twitter and FaceBook by sending write-ups and photos to:
Members of the ASQ Raleigh LinkedIn group can submit posts directly. Membership is open.
ASQ Raleigh Section Newsletter Page 5
2016 ASQ Raleigh Section Leadership Council
Chair Mark Morton
Past Chair Joanne Mayo
Chair-Elect Kelli Collin
Vice Chair/QMP Chair Joey Martin
Arrangements Lilli Abdullahi
Certification Heather Payne
Education Open
Membership Kelli Collin
Recertification/Examining Fred Rich
Communications
Communications Chair
Sukonya Gogoi
Newsletter Subcommittee
Sandy Waddell and Bryan Ambrose
Website Manager, Web Page Updates, and Website Calendar
Open
Eventbrite, Social Media
Pam Schodt
Six Sigma SIG Byron Wingerd
Food Bank
Jim Murrell
Mary Chris Easterly
ASQ Raleigh Section Newsletter Page 6
Executive Quality Round Table Carol Poindexter
Treasurer Joy Young
Secretary Wendy Haines
Audit Bob Carter
Community Good Works Bill Michaud
Historian Doyle McGlone
Mentor Committee Chair Joanne Mayo
Nominations Jim Murrell
Placement Angie Lucas
Programs Doug McCorquodale
Publicity Helen Sims
Quality Conference Mike Porter
Student Advisor Ralph Van Aken
Scholarship Wendy Haines
VOC Chair Joey Martin
Interested in joining the Raleigh Section Leadership Council? Contact Mark Morton or any of the leaders. We
welcome new talent and ideas. It’s a perfect opportunity to develop leadership skills and build relationships.
Come join us.
COME SEE THE NEW AND IMPROVED ASQ RALEIGH WEBSITE!
http://asqraleigh.org/
ASQ Raleigh Section Newsletter Page 7
American Society for Quality Raleigh-Section 1113 Executive
Quality Roundtable “Café Process”
Sponsored by Biogen
April 21, 2016
On Thursday, April 21, 2016, American Society for Quality (ASQ) Raleigh section kicked off the first Executive
Quality Roundtable (EQR) meeting for 2016. ASQ Raleigh gathered twenty executives that represented
manufacturing, software (business and data management), local university, pharmaceutical, banking, and
laboratory testing services, quality and compliance services, and state government offices throughout the
Raleigh Durham area.
We would like to thank Biogen for sponsoring this meeting and also providing an overview on Human
Performance. Below is an example of the discussions.
What is Human Performance?
How is it applied?
Biogen’s Vision & Implementation
Quality Systems Considerations
Human Performance is fundamentally about managing operational risk. Goal: Reduce the frequency and
minimize the severity of events triggered by human performance.
In other words…
Increase the frequency of the activities that go right the first time
Enhance system robustness
The key objectives for the ASQ Executive Quality Roundtable series are as follows:
Provide an ongoing venue for executives to network and share Continuous Improvement best practices
Collaboratively identify opportunities to drive improvements in our community
Enhance the value and relevance of ASQ Raleigh to meet your collective expectations
Carol Poindexter opened the meeting welcoming all to the 1st 2016 ASQ Raleigh Executive Quality
Roundtable meeting. Carol introduced Jeff Soper as the facilitator for the meeting. Currently, Jeff is
Executive Director of the International Strategic Business Partner Institute (ISBPI) located in Tampa, Florida,
and Lausanne, Switzerland. Jeff is a “seasoned warrior” with extensive industry, consulting and academic
work experience spanning a variety of industries and functional areas.
Jeff kicked off the meeting by asking each person to introduce themselves with their name, company name
and title, then their favorite movie and why.
continued on next page
ASQ Raleigh Section Newsletter Page 8
Why are the challenges different for Top CEOs vs Top Quality Executives?
Top CEO Challenges (external focus)
Business Disruption by Competitor Innovation
Disrupting Competitors via Innovation
Team Member Excellence
Changing Governance and Compliance Landscape
Work-Life Balance
Top Quality Executive Challenges (internal focus)
Maintaining Leadership Emphasis on Quality
Ensuring Message Credibility
Encouraging Peer Support
Increasing Employee Ownership and Empowerment
The Café Process began with the following topics and the purpose was to identify multiple topics and
identify the topics of interest to the executives.
Talent Management
Globalization
Future of Quality and Continuous Improvement
The participants broke up into 3 small groups for each of the three topics and each time the topic changed
the group members changed, which provided an opportunity to meet and have discussions with other
executives.
1. Talent Management.
Afterwards each group presented their ideas to the other groups. Ideas were shared to invest in
development engagement and retention of employees. This may be accomplished in times of slow growth
by identifying what motivates people. Other challenges included turning technical experts in to managers;
what is the cost of hiring; engaging and providing a vision; developing employees by communicating a
clear vision and demonstrating from the top-down a hands-on leadership approach.
New technology and the integration into the workforce is always a challenge and having a strategic plan
and a workforce that feels valued and are loyal and are involved early in the process with a clear plan and
communication are key components to success. What skills sets are required for your organization to
succeed over the next 5 years?
Identify the skill sets required for your organization’s success. Ideas discussed included: Salary-experienced
professionals; identify people with potential; build a training/mentoring program; don’t limit career path;
retain talent; keep your workforce engaged; and develop soft skills.
continued on next page
ASQ Raleigh Section Newsletter Page 9
2. Globalization
In the next break-out session each of the three groups rotated team members for this session to discuss
Globalization and some of the challenges. After completion one person from each group presented the
findings of their group.
Globalization of companies has an impact due to locations, particularly if global. Ideas included different
regulations, cultures, expectations, talent and cost. Developing productive working relationships due to
language barriers, cultures, different electronic systems, time zone fatigue with teleconferences meetings all
together impede the success of a project and it becomes very challenging to accomplish the goal. It is
important to have the processes clearly defined and the use of consultants or translators to learn more
about the culture in different countries as well as the regulatory aspects that may impact the business. It is
important to have an awareness of the impact of social media on a business by developing policies that
are clearly communicated to all employees.
3. of Quality/Continuous Improvement
The third break-out session began with the question: What does the future of continuous improvement (CI)
look like for the business community? What alternatives to CI look viable in the future? Does Quality have a
future and what does it look like? What do we need to do to prepare for the future you envision?
Quality leaders have to speak the business language. Quality plays a larger role in business especially if
there is poor quality in the products or services provided especially the reputation of a company. Poor
quality can cause death or serious injury and how do you put a price on a life. It is important to transition
from a Quality Group to a larger Quality Culture within an organization. Quality is the responsibility of
everyone.
The future of CI is about Risk Management not just key performance indicators (KPI). Continuous
improvement has to be part of social responsibility. CI starts on the shop floor and must be integrated in to
problem solving. Quality is more than a program or department and for it to work well it has to be an
integral part of behavior of all involved in the process and move beyond bureaucracy.
concluded on next page
ASQ Raleigh Section Newsletter Page 10
To prepare for the future it is important that all understand how to do good stewardship. Good stewardship
includes the 4 following principles:
1) Ownership; 2) Responsibility; 3) Accountability; 4) Reward
Stewardship – the careful and responsible management of something entrusted to one’s care.
There are many areas where understanding is imperative that support the future of quality and continuous
improvement. Here are a few listed below:
Understanding cultural challenges in a global world
Regulatory/Compliance varies per country
Time zones impact transportation, meetings, etc.
Global Accreditation
Systems and interfaces
Data privacy
Managing import/exports for customers
Counterfeit
Serialization
Tax implications
Social media
Anticipating impact
In closing the team voted on the most important topic of the day and identified how they wanted to
proceed with the next meeting. Talent Management was the winner and subtopics included: 1) Strategic
workforces planning; 2) Recruitment/Retention; 3) Succession planning/talent pool; 4) Tap into unused
talent. We look forward to ongoing discussions and opportunities to learn from each other’s experience.
The next EQR meeting will be held on Jun 10, 2016 and will be sponsored by SAS at their location.
ASQ Raleigh Section Newsletter Page 11
Using Your ISO 9001:2008 QMS to Plan for the ISO 9001:2015 Changes
NCSU McKimmon Conference & Training Center
August 4, 2016 8:30 - 11:30 am
Session Overview:
The much anticipated revision of ISO 9001 arrived in September 2015. During the history of ISO 9000, there’s
only been one other significant change – the first of its type, from the 1994 to 2000 versions. Many
organizations weren’t properly prepared for the significance of that change and, as a result, missed the
opportunity to realize the full benefits the change brought.
To prepare your organization for the changes it is necessary to utilize your existing quality management system
to plan for and implement the changes – in order to maintain the integrity of the system, certification and
customers’ perception. This workshop takes a high level look at the background and content of the2015
version of ISO 9001 and how the various “tools” in an existing, ISO 9001:2008 compliant, quality management
system can work together to accomplish the important task of managing the changes, using the popular
“P.D.C.A” cycle.
Key requirements will be reviewed and break-out activities will examine key ISO 9001:2015 requirements in the
context of a plan to migrate the organization from a 2008-compliant quality system.
Session Leader:
Andy Nichols Auditor, Author, Speaker & ASQ Member
Andy has been a quality professional since the late 70’s. His experience crosses a variety of roles including
Supplier Quality, Product Design Assurance, Certification Body auditor, Senior Consultant and Trainer.
He has trained hundreds of people who attended his implementation and auditing courses over a period of
16 years. His clients have included Ford, GM, Chrysler, HP, GE, the Army, Navy, Airforce, FDA and many other
well-known organizations.
As an author, his books on the “Myths of ISO 9001” and on Internal Audits as a Risk Management Tool are
published by IT Governance.
Previously, an IRCA and RABQSA certified Lead Auditor and a member of the UK’s CQI, Andy has been a
member of the ASQ since 1985 and often presents to ASQ sections.
Register Here - This class is for ASQ Raleigh members only
ASQ Raleigh Section Newsletter Page 12
What’s new with ISO 13458:2016 for Medical Devices?
NCSU McKimmon Conference & Training Center
August 4, 2016 1:00 - 4:00 pm
Session Overview:
The next, and much anticipated, revision of ISO 13485 was released in February of this year. There’s been
much speculation about the content of the changes and its alignment with other ISO Management Systems
requirements and recent changes affecting them.
This session will review the ISO 13485:2016 requirements, including key changes and the impact on
organizations wishing to upgrade their management systems. In addition, the timeline for completing the
changes as viewed from the Certification Body’s will also be considered.
The presentation and break-out activities will examine key ISO 13485 requirements, an implementation
strategy and a time line for managing and accomplishing implementation of the new and modified
requirements.
Session Leader:
Andy Nichols Auditor, Author, Speaker & ASQ Member
Andy has been a quality professional since the late 70’s. His experience crosses a variety of roles including
Supplier Quality, Product Design Assurance, Certification Body auditor, Senior Consultant and Trainer.
He has trained hundreds of people who attended his implementation and auditing courses over a period of
16 years. His clients have included Ford, GM, Chrysler, HP, GE, the Army, Navy, Airforce, FDA and many other
well known organizations.
As an author, his books on the “Myths of ISO 9001” and on Internal Audits as a Risk Management Tool are
published by IT Governance.
Previously, an IRCA and RABQSA certified Lead Auditor and a member of the UK’s CQI, Andy has been a
member of the ASQ since 1985 and often presents to ASQ sections.
Register Here - This class is for ASQ Raleigh members only
ASQ Raleigh Section Newsletter Page 13
ASQ Food Bank Volunteer Opportunity
Help us give back to our community! The ASQ Raleigh Section has scheduled three volunteer opportunities at
the Food Bank of Eastern & Central North Carolina in 2016. These opportunities will be held in Raleigh on Sept.
24th, Oct. 15th, & Nov. 5th on Saturdays from 9am-12pm. View the Event Calendar for events and our section
monthly newsletter for dates. Registration is now available for the three events in Raleigh.
$57 and 19 pounds of food were collected at the QIT Food drive. The QIT Food Drive provided 301 meals for
people in need in our area. Great job ASQ Raleigh!
We invite you to join us in helping the hungry in our state. Family and friends are welcome; children must be
12 or older and accompanied by an adult. If you register and later find out you are not able to participate,
please contact Jim Murrell at [email protected]
Activities May Include: Warehouse volunteers help to sort and repackage Food Bank's warehouse inventory.
We may also help with: sorting fresh produce into smaller containers; repackaging products from food
manufacturers and distributors; and/or putting bulk items into family size portions.
Location: Food Bank of Central and Eastern North Carolina, Raleigh events will be held at 3808 Tarheel Drive,
Raleigh, NC 27609.
Recertification Units adhoc: 0.2
CAUTION: Please wear closed toe shoes and clothes that can get dirty. You may want to dress in layers it may
be cool in the warehouse.
ASQ Raleigh Section Newsletter Page 14
The Community Good Works Team (CGWT): Wake Enterprises, Inc.
and the Flexopower Project
The CGWT has connected with Wake Enterprises to help bring our chapters’ strengths, expertise, and
altruistic spirit to the community.
About Wake Enterprises, Inc.
Wake Enterprises, Inc. (WE) is a private, nonprofit organization whose mission is to assist people with
disabilities achieve their maximum level of independence. WE is about all members of the community
having a place
In addition to being a human service agency, WE is also a business dedicated to providing quality
subcontracting, outsourcing, and fulfillment services at a fair price. Participants receive job training in areas
such as electronic subassembly, corrugated box and insert assembly, shrink-wrapping, and more. Our team
and section is helping establish a more robust QMS.
The Project
In March, a kick-off meeting was held with WE. The meeting was geared toward helping WE prepare for a
new customer contract, Flexopower.
We are assisting with the quality planning, risk mitigation, quality documentation development, setting up
workstations, and establishing standards.
A special thanks to Matt Demko and Doyle McGlone who particularly impressed the executives at WE with
their deep understanding of quality.
About Flexopower
Flexopower is a South African company and recognized as a pioneer in the solar energy industry. They
create solar energy solutions for mobile and high-risk applications where glass solar panels are not suitable
and fail.
How you can get involved
If helping in the community interests you please contact - [email protected].