The Seven C’s of Leadership

1. Character2. Courage3. Communication4. Collaboration5. Competency6. Compassion7. Contribution

Character

The Leadership Challenge by Kouzes and Posner

I want a leader who will:

Tell me the TRUTH. Has a clear vision for

where we are going. Has the skills to get

us there successfully. And is excited about

going with me.

Courage

TO THINK BIG TO BE BOLD

To speak the TRUTH TO MAKE GREAT THINGS HAPPEN

To be… Vulnerable

Ask GREAT questions…

Communications

and LISTEN!

Collaboration

Competency = a commitment to LLBooks

Book summaries

Audio books

Audio book summaries

Training DVDs

Seminars

i-Tunes U

Pod casts

Blogs

TED.com

BigThink.com

Focus me

Know me

Care about me

Hear me

Help me feel proud

Equip me

Help me see my value

Help me grow

Help me see my importance

Compassion

Gen X Y and C/Z

RespectFreedom

Life-balanceAccomplishment

AppreciationMeaning

Contribution

Survey Results 21 completes

Survey Results

• Clear vision for growth: 68% NO

• Clear and specific performance measures: 68% NO

• Open, honest, robust communication: 77% YES

• Trust in employees: 81% YES

• Sense of urgency: 64% NO

• Superb customer focus: 88% YES

Survey Results

• Best people: 50/50

• Quality products and services: 78% YES

• Key leaders are an effective team: 50/50

• High levels of accountability: 50/50

• We have a dashboard of key metrics: 72% NO

• Praise and recognition: 62% YES

Survey Results

• Disciplined Execution: 50/50

• Optimistic about the future: 80% YES

• Committed to the business: 97% YES

Biggest Challenges

• Apple Store expansion / competition

• Managing change

• Accountability / Ownership Mentality

• Finding talent

• Vision for profitable growth

Apple Store expansion / competition

VD x DE = USP

Managing Leading Change !!!!Irresistible Case for ChangeGuiding CoalitionNew ProcessesSupport / trainingSmall Wins

Accountability

MPS Margin Per Sale

Talent

Customer Service

Customer Retention

Visibility drives Accountability

Accountability Drives Engagement

Employee Engagement Drives Customer Engagement

www.blog.johnspence.com

Best Practices: Talent• Create a pipeline of talent into your

company.

• Hire for attitude – train for skills.

• Train people how to interview.

• Use team interviewing.

• Use a focused competency model.

• Use numerous types of testing.

• Do a thorough reference check.

• Make sure they really want to work for you.

• Hire slow – fire fast.Make “Hiring Right” a core competency!

Vision

THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

My twitter address is: @awesomelysimple

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:www.slideshare.net/johnspence