asl 2 introduction - didfoundation

ASL®2 Introduction

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ASL BiSL Foundation

Application Services Library ASL® is a registered trademark of the ASL BiSL Foundation

IT Service Provider

Internal IT Dept / external provider

IT Service Consumer

Business dept

IT Component Suppliers

Mostly external,possibly internal

Application Management

2014

Supply

Demand

ManagementInfrastructureSuppliers

BusinessInformation

Management

UsersApplicationManagement

InfrastructureManagement

ApplicationSuppliers

IT & Business

• Delivery not under control• Quality issues, outages and delays• Misunderstandings with customers and IT partners• Staff not motivated for Application Management• Mugged by Application Development• Complex application portfolio• Business doesn’t know what it wants• Business refuses to take responsibility

2014

Pains IT Service Providers

Economic Dimension

2014

8%

12%48%

32%

Development

Infrastructure

Management

Applications

Software Control

and Distribution

ChangeManagement

UseSupport

Continuity Management

IT OperationsManagement

ConfigurationManagement

ApplicationPortfolio

Management

ApplicationLifecycle

ManagementIT

Develop-ments

Strategy

Customer Environment

Strategy

Realization

Design

Implemen-tation

Contract Management

Planning and Control

QualityManagement

FinancialManagement

SupplierManagement

Application Support Application Maintenance and RenewalConnecting Processes -Operational Level

Application StrategyApplication Management Organization Strategy

Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing

CapabilitiesDefinition

TechnologyDefinition

SupplierDefinition

Accountand MarketDefinition

ServiceDelivery

Definition

CustomerOrganizations

Strategy

Strategic

Ope

ratio

nal

Man

aging

ASL2 Framework

2010

ASL2 Framework

Change

Busi

ness

Operations

Busi

ness

Strategy

Busi

ness

ASL2 Framework

Source: http://blueballfixed.ytmnd.com/

Software Control

and Distribution

ChangeManagement

UseSupport





Management


ManagementIT

Develop-ments

Strategy


Strategy

Realization

Design

Implemen-tation

Contract Management


QualityManagement

FinancialManagement

SupplierManagement



Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

• 1996 R2C

• 2000 ASL (1)– strategy for service

providers (OCM)

• 2009 ASL 2– supplier definition,

management, operations

2014

Heritage

• Increased number of (standardized) application components• Increased number of AM providers• More diversification and specialization of AM providers

Which position in the AM ecosystem?

You can’t control the whole supply chain so just focus on the interfaces with the adjacent parties

2014

Underlying trends

IT Tsunami’s

2014

Operations

Strategy

ITBusiness

ISData

SoftwareHardware

BusinessInvolvem

ent

Abstraction

Stan

dard

ization

Offsho

re

Critical Cultural Change

2014

Brown FieldArchitecture

Assembly &Integration

BusinessDomain

Knowledge

ExternalOrientation &Collaboration

ScanChooseCheck

Act

• Increasing dependency on IT:– Business Operations– Organizational Change– Liability– Costs and benefits– Image

• Business needs both reliablity and agility• Information systems are getting more complex• Are the risks still acceptable?

Challenge

FunctionalPortable

Efficient Reliable

UsableMaintainable

SoftwareQuality

ISO/IEC9126

2014

Challenge

Survive and succeed

Perform today Adapt to tomorrow

Functional Usable Available

Structure People

Technology Process

People Structure

Process TechnologyCapital

Installable Portable Maintainable

Good Good GoodFast

Fast Fast Fast

2014

1. Law of continuing change: A system that is being used undergoes continuing change or degrades in effectiveness.

2. Law of increasing complexity: A computer program that is changed, becomes less and less structured. The changes increase the entropy and complexity of the program.

Challenge

Source: http://www.cs.mdx.ac.uk/staffpages/mml/index.html2014

Prof Manny Lehman

IT Service Provider


IT Service Consumer

Business dept



AM=AM+AM+AM+…

2014


BusinessInformation

Management




IT & Business

Supply

Demand

ASL2 Framework

Software Control

and Distribution

ChangeManagement

UseSupport





Management


ManagementIT

Develop-ments

Strategy


Strategy

Realization

Design

Implemen-tation

Contract Management


QualityManagement

FinancialManagement

SupplierManagement



Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

Business planning for the AM organization

Supplier’s perspective_ Rapidly changing world_ Repositioning_ Collaborate vs control_ Proactive, innovative _ Strategic alignment

Defend

Attack Strengthen

RetreatThreats

Weaknesses

Internal

ExternalOpportunities

Strengths

Software Control

and Distribution

ChangeManagement


Management


ManagementIT

Develop-ments

Strategy


Strategy

Realization

Design

Implemen-tation

Contract Management


QualityManagement

FinancialManagement

SupplierManagement

Application Maintenance and RenewalConnecting Processes -Operational Level


Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

ASL2 Framework

Keeping applications up and running

Business: Production,Costs, Revenue, Image_ Customer Service_ Proactive chain

management_ Contingency

UseSupport




Application Support

Fraud protection

Security Emergency

ContinuityInternal

Resource

External

Activity

Organisation available

Application available

Operating correctly

Acting correctly

ReliabilityAvailability7x24

Mon-Fri8-18 MTTR

MTBF

ASL2 Framework

UseSupport





Management


ManagementIT

Develop-ments

Strategy


Strategy

Contract Management


QualityManagement

FinancialManagement

SupplierManagement

Application Support Connecting Processes -Operational Level


Man

agem

ent

Proc

esse

s



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

Realization

Design

Implemen-tation

Application Maintenance and Renewal

Keeping applications up to date

Business: Time to market,Costs, Revenue, Image_ Speed_ Quality

ImpactAnalysis

TestingSoftware Control

and Distribution

ChangeManagement

Dev

elop

men

t

Ope

ratio

n

Supply

Acquisition

ISO/IEC14746 – Software MaintenanceCorrection• Corrective• PreventiveEnhancement• Perfective (performance, maintainability)• Adaptive (usability in changing environment)

Mai

nten

ance

ISO

/IEC1

2207

–So

ftw

are

Life

Cyc

le P

roce

sses

Software Control

and Distribution

ChangeManagement

UseSupport





Management


ManagementIT

Develop-ments

Strategy


Strategy

Realization

Design

Implemen-tation

Contract Management


QualityManagement

FinancialManagement

SupplierManagement



Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

ASL2 Framework

Keeping time, money, progress, contracts, suppliers, quality & expectations under control

"I love deadlines. I like the whooshing sound they make

as they fly by.“Douglas Adams

Business: Costs,Benefits, Risk_ Customer satisfaction_ Back-to-back contracts_ Quality management

Contracts

2014

Business IT

Software Control

and Distribution

ChangeManagement

UseSupport





Management


ManagementIT

Develop-ments

Strategy


Strategy

Realization

Design

Implemen-tation

Contract Management


QualityManagement

FinancialManagement

SupplierManagement



Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

ASL2 Framework

Ensuring strategic alignment of business & IT

Business: Capital, Profit,Risk_ Contribution to business

innovation_ Application Portfolio

Transformation_ Strategic dialogue

Software Control

and Distribution

ChangeManagement

UseSupport





Management


ManagementIT

Develop-ments

Strategy


Strategy

Realization

Design

Implemen-tation

Contract Management


QualityManagement

FinancialManagement

SupplierManagement



Man

agem

ent

Proc

esse

s

ImpactAnalysis

Testing



SupplierDefinition


ServiceDelivery

Definition


Strategy

Strategic

Ope

ratio

nal

Man

aging

ASL2 Framework

• Organizations depend on applications• Applications are getting more complex• AM is also getting more complex• AM is economically significant• ASL offers guidance for AM organizations• Operational, Management, Quality, Strategic

Summary ASL

2014

• This presentation is based on a White Paper jointly commissioned bythe OGC and the ASL BiSL Foundation, and authored by:

– Sharon Taylor (OGC),– Machteld Meijer,– Mark Smalley (ABF)

• The White Paper is available on:– www.aslbislfoundation.org– www.axelos.com

Global Best Practice standards portal(AXELOS, APMG and TSO)

ASL & ITIL®V3White Paper

2014

ITIL

® is

a re

gist

ered

trad

e m

ark

of A

XELO

S Li

mite

d.

http://www.aslbislfoundation.org/

http://www.axelos.com/

ITIL V3Service Lifecycle

Determines which IT services should

be provided

Creates or changes services and service

management processes

Validates services’ utility and warranty and

transitions them into the live environment

Ensures that the services keep

addressing future needs

Provides the services in an efficient and

effective manner

2014

2010

Service Strategy2 Service management as a practice

3 Service strategy principles 3.1 Value creation 3.2 Service assets

3.3 Service provider types 3.4 Service structures

3.5 Service strategy fundamentals

4 Service strategy 4.1 Define the market

4.2 Develop the offerings 4.3 Develop strategic assets

4.4 Prepare for execution

5 Service economics5.1 Financial Management 5.2 Return on Investment

5.3 Service Portfolio Management 5.4 Service Portfolio Management

methods 5.5 Demand Management

6 Strategy and organization 6.1 Organizational development

6.2 Organizational departmentalization

6.3 Organizational design 6.4 Organizational culture

6.5 Sourcing strategy

7 Strategy, tactics and operations 7.1 Implementation through the

lifecycle 7.2 Strategy and design

7.3 Strategy and transition 7.4 Strategy and operation

7.5 Strategy and improvement

8 Technology and strategy 8.1 Service automation 8.2 Service interfaces

8.3 Tools for service strategy

9 Challenges, critical success factors and risks

Service Design2 Service Management as a practice

3 Service Design principles 3.1 Goals

3.2 Balanced design 3.3 Identifying service requirements

3.4 Identifying and documenting business requirements and drivers

3.5 Design activities 3.6 Design aspects

3.7 The subsequent design activities 3.8 Design constraints

3.9 Service Oriented Architecture 3.10 Business Service Management

3.11 Service Design models

4 Service Design processes4.1 Service Catalogue

Management 4.2 Service Level Management

4.3 Capacity Management 4.4 Availability Management

4.5 IT Service Continuity Management

4.6 Information Security Management

4.7 Supplier Management

5 Service Design technology-related activities

5.1 Requirements engineering 5.2 Data and Information

Management 5.3 Application Management

6 Organizing for Service Design 6.1 Functional roles analysis

6.2 Activity analysis 6.3 Skills and attributes

6.4 Roles and responsibilities

7 Technology considerations 7.1 Service Design tools

7.2 Service Management tools

8 Implementing Service Design 8.1 Business Impact Analysis

8.2 Service Level Requirements 8.3 Risks to the services and

processes 8.4 Implementing Service Design

8.5 Measurement of Service Design

9 Challenges, Critical Success Factors and risks

Service Transition2 Service Management as a practice

3 Service Transition principles 3.1 Principles supporting Service

Transition 3.2 Policies for Service Transition

4 Service Transition processes 4.1 Transition Planning and

Support 4.2 Change Management

4.3 Service Asset and Configuration Management

4.4 Release and Deployment Management

4.5 Service Validation and Testing 4.6 Evaluation

4.7 Knowledge Management

5 Service Transition common operation activities

5.1 Managing communications and commitment

5.2 Managing organization and stakeholder change

5.3 Stakeholder management

6 Organizing for Service Transition 6.1 Generic roles

6.2 Organizational context for transitioning a service

6.3 Organization models to support Service Transition

6.4 Service Transition relationship with other lifecycle stages

7 Technology considerations 7.1 Knowledge Management tools

7.2 Collaboration 7.3 Configuration Management

System

8 Implementing Service Transition 8.1 Stages of introducing Service

Transition


Service Operation2 Service Management as a practice

3 Service Operation principles 3.1 Functions, groups, teams,

departments and divisions 3.2 Achieving balance in SO

3.3 Providing service 3.4 Operation staff involvement in

Service Design and Service Transition 3.5 Operational Health

3.6 Communication 3.7 Documentation

4 Service Operation processes 4.1 Event Management

4.2 Incident Management 4.3 Request Fulfilment

4.4 Problem Management 4.5 Access Management

4.6 Operational activities of processes in other lifecycle phases

5 Common SO activities 5.1 Monitoring and control

5.2 IT Operations 5.3 Mainframe Management

5.4 Server Management and Support 5.5 Network Management 5.6 Storage and Archive

5.7 Database Administration5.8 Directory Services Management

5.9 Desktop Support 5.10 Middleware Management

5.11 Internet/Web Management5.12 Facilities and Data Centre

Management 5.13 Information Security Management and Service

Operation 5.14 Improvement of operational

activities

6 Organizing for Service Operation 6.1 Functions

6.2 Service Desk6.3 Technical Management

6.4 IT Operations Management6.5 Application Management

6.6 SO roles and responsibilities6.7 SO Organization Structures

7 Technology considerations 7.1 Generic requirements 7.2 Event Management

7.3 Incident Management 7.4 Request fulfilment

7.5 Problem Management 7.6 Access Management

7.7 Service Desk

8 Implementation considerations 8.1 Managing change in SO

8.2 SO and Project Management 8.3 Assessing/managing risk in SO

8.4 Operational staff in Service Design and Transition

8.5 Planning and Implementing Service Management technologies

9 Challenges, Critical Success Factors and risks

Continual Service Improvement

2 Service management as a practice

3 Continual Service Improvement principles

3.1 CSI and organizational change 3.2 Ownership

3.3 Role definitions 3.4 External and internal drivers 3.5 Service Level Management

3.6 The Deming Cycle 3.7 Service measurement

3.8 Knowledge Management 3.9 Benchmarks 3.10 Governance

3.11 Frameworks, models, standards and quality systems

4 Continual Service Improvement processes

4.1 The 7-Step Improvement Process

4.2 Service reporting 4.3 Service measurement

4.4 Return on Investment for CSI 4.5 Business questions for CSI

4.6 Service Level Management

5 Continual Service Improvement methods and techniques

5.1 Methods and techniques 5.2 Assessments 5.3 Benchmarking

5.4 Measuring and reporting frameworks

5.5 The Deming Cycle 5.6 CSI and other service management processes

5.7 Summary

6 Organizing for Continual Service Improvement

6.1 Roles and responsibilities that support CSI

6.2 The authority matrix 6.3 Summary

7 Technology considerations 7.1 Tools to support CSI activities

7.2 Summary

8 Implementing Continual Service Improvement

8.1 Critical considerations for implementing CSI

8.2 Where do I start? 8.3 Governance

8.4 CSI and organizational change 8.5 Communication strategy and plan

8.6 Summary


Source: OGC, Contents of the Core Publications (1405p)

ApplicationDevelopment(Maintenance)

OperationalApplication

Management

• Service and Service Lifecycle are dominant generic notions in ITIL V3

• Applications are part of the service• There are packaged and customized applications• Development & maintenance of customized applications are

part of IT Service Management• ITIL defines an Application Management Lifecycle

2014

ITIL V3 & Applications

ASL ITIL V3

Terminology: ApplicationDevelopment & Management

2014

Operational management of applications

Maintaining existing applications

Developing new applications ApplicationDevelopment

ApplicationDevelopment

ApplicationManagement

ApplicationDevelopment



Application Management Lifecycle

2014

Sour

ce: O

GC

Application Management Lifecycle & Relevant ITIL V3 Processes

2014

ServiceStrategy

Service Design

Service Transition

Service Operation

ContinualService

Improvement

Optimize

Operate

Deploy

Build

Design

Requirements ServPortMgt ReqEng

ReqEngData&InfoMgt

ServVal&Test

ChM Rel&DepMTransPlan&Sup

SV&T SA&CM

IncidM ReqFAccessM ProbM

ServAsset&ConfigMgt

CapM AvM ITSContM ISecM

7StepImprPlanServCatMgtServLevMgt

Relative strengths of ITIL &ASL in the AM Lifecycle

2014

ITIL ASL

Sour

ce: O

GC

IT Service Provider


IT Service Consumer

Business dept



IT & Business


BusinessInformation

Management




Theoretical scope of ASL, BiSL® & ITIL

ASL

BiSL

ITIL

BiSL

® is

a re

gist

ered

trad

emar

k of

the

ASL

BiSL

Fou

ndat

ion

2014

Supply

Demand

IT Service Consumer

Business dept

IT Service Provider




Common usage of ASL, BiSL & ITIL

2014

IT & Business


BusinessInformation

Management



ApplicationSuppliers ASL

BiSL

Supply

Demand

ASL and ITIL V3• Similar domains, differing definitions• ITIL concentrates on IT services, ASL on application products

and services• ASL gives more detailed guidance on

– realization and testing of bespoke (additions to) applications – application strategy– planning & control and tactical level process quality (although less than

CMMI)• ASL is dedicated to AM, more compact• ASL is written in AM language

2014

Summary comparisonASL, BiSL & ITIL (1/2)

ITIL V3 and V2• More coverage of AM in ITIL V3 than V2• Generic guidance that is also useful for AM• ITIL helps to improve ‘service manageability’

BiSL and ITIL V3• BiSL provides guidance for demand not supply• ITIL also addresses demand, but from a supply perspective

2014

Summary comparisonASL, BiSL & ITIL (2/2)

2014

• Common framework for application management processes with well-defined terminology for software industry

• Applies to the supply, maintenance, and renewal of applications, whether performed internally or externally

• Competitive advantage for external AM service providers

• ASL® 2 helps organizations comply with ISO/IEC 16350:2015

• Standard and free preview at www.iso.org

ISO/IEC 16350:2015for application management

http://www.iso.org/iso/home/store/catalogue_tc/catalogue_detail.htm?csnumber=57922

2014

ASL2 official publications

2014

Print-ready ASL2 A3 poster

http://www.mindmeister.com/3567686042014

Interactive ASL2 mind map

http://www.mindmeister.com/356768604/

• News: www.aslbislfoundation.org• Twitter: @aslbisl• LinkedIn: ASL BiSL Foundation (EN & NL)• Facebook: ASL-BiSL-Foundation

[email protected]: @marksmalley

2014

Stay connected!

http://www.aslbislfoundation.org/

https://twitter.com/aslbisl

https://www.linkedin.com/grp/home?gid=66697

https://www.facebook.com/pages/ASL-BiSL-Foundation/269919939707642

asl 2 introduction - didfoundation

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