asklive text reference: expanding virtual services

ASKLIVE TEXT REFERENCE: EXPANDING VIRTUAL SERVICES Kelly Barrick SCOPA Forum, Mobile Technologies at YUL 12/1/09

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ASKLIVE TEXT REFERENCE:EXPANDING VIRTUAL SERVICES

Kelly Barrick

SCOPA Forum,

Mobile Technologies at YUL

12/1/09

Page 2: AskLive Text Reference: Expanding Virtual Services

•1997 – pilot using QuestionPoint

Technical issues!

•2007 – switched to IM using Meebo

Widgets!

History of AskLive

Page 3: AskLive Text Reference: Expanding Virtual Services

•Beta partner for Mosio’s new service, Text a Librarian

•Worked seamlessly with existing virtual reference service

Text Reference

How does it work?

Page 5: AskLive Text Reference: Expanding Virtual Services

Page 6: AskLive Text Reference: Expanding Virtual Services

What the Patron Does

Page 7: AskLive Text Reference: Expanding Virtual Services

What the Librarian Sees

Page 8: AskLive Text Reference: Expanding Virtual Services

Results So Far

147 text questions since 4/14/09 – 11/30/09

Repeat users

Some technical glitches with notifications

Page 9: AskLive Text Reference: Expanding Virtual Services

Types of Questions

Types of questions:HoursAccess to journalsVPN and proxy

questionsInterpreting OPAC

records

Page 10: AskLive Text Reference: Expanding Virtual Services

Why It’s Working

Marketing ClassesBusiness cardsYDN article

Ease of use for patrons & staff

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