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ASKEY Corporate Social Responsibility Report
Editingprinciples
This is the second CSR report published by Askey Computer. By reporting key issues reported through this report, we hope that stakeholders can better understand our achievements in sustainable development. In the future, we will improve our operating strategy and policy with reference to the topics of stakeholder concern and report them in the report. We plan to publish the CSR report on an annual basis. The next report will be published in Q1 2015.
About Askey’s CSR Report
This report covers the CSR performance of Asky Computer during January to December 2013. The content of indicators covers Askey Computer Taiwan (Zhonghe), Askey (Suzhou) Electronics China. Figures in the financial reports provided in this report are expressed in New Taiwan Dollars. Environmental, safety and health (ESH) performances are measured with international general indicators.
Scope
Guidelines
Contact Information
In this report, we apply the Global Reporting Initiative (GRI)-G.3.1, Level B, reporting framework to select and analyze the contents to be disclosed, so as to report the sustainable topics, relevant strategies, targets and measures of this company. The current status of disclosures of various performance indicators is listed in detail in the GRI Indicator Correspondence at the end of this report.
Should you have any comments about this CSR report, please feel free to share with us your valuable comments and opinions through the following channels:Unit:Quality System Division Address:10F, NO.119, JIANKANG RD., ZHONGHE DIST., NEW TAIPEI CITY 23585, TAIWAN, R.O.C. Phone number:02-2228-7588 E-mail:[email protected] site:http://www.askey.com.tw/ A
Business Philosophy
Askey Profile
Stakeholder Communication
Friendly Work Place
Askey and Environment
Product Responsibility
Social Care
GRI G3.1 Index
Chairman Statement
About AskeyCorporate Organization and GovernanceCorporate Finance
Stakeholder Identification and Communication
Materiality Analysis
Friendly Work Place Policy and Goal
Employee Welfare and Concern
Employee Structure and Retention
Work Place Safety and Health
Environmental Policy and Goal
Environmental Management and Implement
Supplier Environmental ManagementEnergy Resource Management and Waste Reduction
Eco-Design
Product Responsibility Policy and GoalProtect the Interests of CustomersSupply Chain Management
Community Involvement
1
2
5
6
7
8
3
4
42
01
10
Business Risk and Management 11
09
02
29
25
16
15
14
13
43
44
48
51
32
33
34
35
41
Corporate social responsibility (CSR) is an issue that has attracted global attention in recent years. As food safety
and environmental issues emerge incessantly in society, in addition to seeking their own profits, it is necessary for
enterprises to assume responsibility to protect the country and society as well as to repay the general public. This
is a global trend and corporate obligation. By publishing this CSR report, we aim to communicate with stakeholders
our performance in operation, product quality, environmental protection, and social contribution and philanthropy
through various channels, so as to adjust our directions toward sustainable operation with your valuable opinions.
At Askey, we value employee development, because people are always the most essential asset in corporate
governance. To maintain physical, mental and spiritual balance in employees, apart from a well-planned training
system for employees to continuously improve professional competencies, we organize regular health workshops
and employee health examinations for employees to maintain a positive energy during their busy working lives. A
corporate culture caring about employees is the fundamental of corporate growth. Concentration on technical
R&D and green product development enables Askey to develop and build a better future.
In 2013 all Askey employees did their best to overcome all adversities and challenges. Here, I am grateful to all
employees for your efforts and toils, to all partners on the supply chain for your the full support and cooperation,
and to all customers and shareholders for your recognition and support. Without you, we would not have been
able to keep Askey growing each year, improve corporate governance, allow talent cultivation to take root and
establish a solid foundation for corporate growth.
Chairman Statement
Chairman
Chairman Robert Lin
01
1
Business Philosophy
About Askey
02
Founded in 1989, Askey Computer Corporation is a subsidiary of the internationally renowned brand ASUS. At
present, we are a world-leading network communication and electronics developer with more than 10,000
employees across the world and an annual sales turnover over NT$36 billion. Headquartered in Taipei, Taiwan, we
are currently focus on ODM and OEM services. In terms of division of labor, Taipei is our R&D center while Suzhou,
China, is our production base. Our complex, comprising three advanced processing plants in Suzhou, occupies a total
area of 300,000m2. Pursuing sustainable operation through continuous development of core business and
maintaining incessant innovation through dedicated R&D, we are committed to providing worldwide customers with
the most innovative, best-quality and most competitive products, and a reliable and satisfactory after-sales service.
Introduction
Askey computer(Taiwan headquarter)
Askey Electronics China(Suzhou)
Worldwide Service Site
2
Askey Profile
Customer Success.Partner Collaboration.Leadship Excellence.environment friendly
About Askey
03
Askey Sustainability Spirit
Product IntroductionTo cope with the trend of market diversification, Askey continues to develop faster and more stable communication
technologies in major communication technologies such as xDSL, Cable Modem, FTTX, GPON, and PDT with its rich broadband
product know-how, and its products are distributed to worldwide major operating networks. In wireless communication, Askey
devotes itself to develop products for the new-generation communication technologies, such as the 802.11ac, the 4G LTE
mobile communication, and FemtoCell.
With the rise of home digitization, besides the continuous innovation and R&D of set top box multimedia products, we further
turn toward the integration of next-generation value-added service platforms such as home automation, green energy, and
digital healthcare communication. In recent years, we have made aggressive deployment in smart telematics to extend the
breadth and depth of product variety. With an insistence on core business, we focus on technology R&D and innovation to
diversify product lineups to market demand.
At Askey, we have a wide variety of broadband products, wireless transmission products, and network application products
meeting the need for quick change and diversified development to meet the needs of modern network development. Through
quick and high-efficient integration of product technology, we provide customers with complete, solid, and high-quality total
solutions, so as to fulfill the demand of the expanding customization market.
2
Askey Profile
Inspire, motivate and nurture our employees to explore their highest potential.
Commit to integrity and diligence; focus on fundamentals and results.
Endlessly pursue to be number one in the areas of quality, speed service, innovation and cost-efficiency.
Strive to be among the world-class high-tech leaders and to provide valuable contributions to humanity.
Askey Vision and Business Philosophy
About Askey
04
Askey Product Introduction
Home Connectivity
Warehouse / Transportation
Automotive Electronics
PDT
DVR
Car Navi
Media Box Digital TV
ECU
OBD II
eCALL
TCU
Smart GridFemtoCell
Wireless Repeater
Dongle
Router
3G/4G LTE
ADSL / VDSL
Cable Modem
xPON/FTTX
Medical Care
TV Box/Dongle
STBs
Wireless Video
EDU/EoC
Tablet
CableWireless
2
Askey Profile
Credits and Honors
About Askey
05
2013 Center-Satellite System Guidance for CSR Information Disclosures
Cooperating with the Center-Satellite System Guidance for CSR Information Disclosures organized by the Industrial Development Bureau, we promoted CSR report production to suppliers.
2013 Clean, Energy-Saving and Emission Reduction Production Guidance Plan
Participated in the clean production technology assessment and recommended improvement plans for industries in New Taipei City.
2013 Healthy Workplace Self-Certification: Tobacco Hazard Prevention
Participated in the guidance program launched by the Public Health Department of the New Taipei City Government to prohibit smoking in all indoor environments.
2013 Top 10 Import-Export Enterprises in Wujiang District, Suzhou
This award can encourage enterprises in Wujian District to purposively and systematically “trial and pilot” bonded trade and intermediary trade functions in the integrated area, so as to lay a foundation for future industry transformation and upgrade.
2013 Top 10 Enterprises with Industrial Sales Growth at CNY1 Billion and Up
2013 Top 10 Industrial Sales Enterprises
These awards recognized Askey’s efforts and achievements and encouraged Askey employees to work with stamina and diligence for greater achievements. In addition, local governments may provide financial support or other incentives for award-winning enterprises to pursue better development, so as to provide better services for local customers.
2
Askey Profile
Credits and Honors
About Askey
06
2013 Class AA Enterprisein Customs Management
2013 Class A Enterprise of the State Administration of Import
and Export Commodity Inspection
2013 AQSIQ Green Channel Enterprise
2013 AQSIQ Quality Assurance EnterpriseChina Quality Trust Enterprise http://zlcx.ciqcid.com/hddt/62302.htm
The Chinese Customs classifies enterprises by operational scale, integrity and regulatory compliance into five classes: AA, A, B, C, and D; the higher the class is, the more conveniences and preferences an enterprise enjoys.
Askey is rated as a class A enterprise for its sound quality management system, excellent product quality, and high corporate integrity, which all meet relevant government regulations.
Certifications passed by the company
Green Channel Enterprisehttp://www.aqsiq.gov.cn/xxgk_13386/jlgg_12538/zjgg/2012/201202/t20120228_239040.htm
Manufacturers with high integrity, a sound product quality assurance system, stable product quality, and greater export scale will enjoy inspection free management after meeting relevant requirements.
This is a pass to become a Class AA enterprise for inspection and quarantine to guarantee better quality assurance records in inspection supervision, policy application, and market entry.
ISO17025
ESD S20.20 TS16949 ISO13485
ISO14064-1
ISO9001/TL9000 QC080000
ISO14001 OHSAS18001 SA8000
2
Askey Profile
Corporate Organization and Governance
07
To expand global deployment and improve corporate structure, Askey Computer became a wholly-owned subsidiary of Asus Computer in 2006. Following the continuous growth and development of the network communications industry, Askey passed certification by different laboratories and was awarded the certificate for different management systems. In 2013 we participated in the Center-Satellite System Guidance for CSR Information Disclosures Program launched by the Industrial Development Bureau to publish our first CSR report, so as to disclose information of stakeholder concerns and enable the company to make continual improvement, which are an important part of pursuing sustainable development; given voluntary disclosures of management measures and performances in environmental, social and economic dimensions; addressing the concerns and expectations of stakeholders; and supervising CSR have become the mainstream practice of enterprises across the world. Asus is the only shareholder of Askey. An audit office is established under the chairman to audit and validate various operational activities within the organization, so as to assist the company in logically achieving operational effectiveness and efficiency and ensuring the reliability and regulatory compliance of financial reports. The board of directors is formed by two directors with professional background and technical experience and two supervisors to operate and supervise the organization. The staffing of the board is as follows:
Chairman Robert LinDirector Jonney ShihSupervisor Jerry ShenSupervisor Mark Lee
Title Name
1989 Company founded in Taipei, Taiwan.
1995 ISO 9001 certified in Taipei.
1997 Initial Public Offering in Taipei, Taiwan.
1998 ISO 14001 certified in Taipei.
1999 First Taiwanese company certified by CableLabs in cable modem.
2001 TL 9000 certified in Taipei. Wi-Fi certified. Establish China manufacture factory in Suzhou.
2002 OHSAS18001 certified in Taipei. TL9000 certified in Suzhou
2006 Become a member of ASUSTek. TS16949 certified. ISO 14001 ,OHSAS18001 certified in Suzhou.
2007 QC080000 certified. ESD S20.20 certified in Suzhou.
2009 ISO/IEC17025 accredited in Suzhou.
2010 ISO 14064-1 verification in Suzhou.
2012 ISO 13485 certified.
2013 Produce the first edition of CSR report.
Milestone Highlights
2
Askey Profile
Askey Organizational Chart
Corporate Organization and Governance
08
Chairman
2013/11/11
CEO
Chairmanoffice
CEOoffice
LegalAffairs
InternalAudit
Procurement& Material
TaipeiManufacture
QualityAssurance
Test andEvaluation
CarElectrical
R&D Sales MIS Finance Management
(WJ)Logistics
(WJ)Factory
(WJ)Finance
(WJ)Management2
Askey Profile
CSR Committee
CSR Committee Organizational Chart
Job Description
Corporate Organization and Governance
09
According to the WBCSD, “Corporate Social Responsibility is the continuing commitment by business to contribute to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large”. When establishing the CSR Committee, therefore, Askey shall register, assess and identify the impact caused to CSR by its activities, product production processes, infrastructure, change, and workplace, including activities of administrative departments. Askey shall assess the impact on CSR and ESH of environmental aspect, safety and health risk, employee benefits, and business ethics. Askey shall also quantify the potential risks produced by activities to identify their significance and risk. The committee chief shall hold a meeting every 60 days and unscheduled meetings as necessary.
Various units Job Description
Committee Chief
Management Representative
Executive Secretary (General Affairs Department, Administration Division)
Executive Secretary (Administration Division, Management Headquarters) Executive Secretary (Customer Quality Assurance Division)
Other related departments
Committee Chairman Robert Lin
Management RepresentativeSteven Chang
GeneralDirectors
WJFactory QA Test and
VerificationLogisticsR&DSales MIS Finance Admin Procurement
Draft the objectives and policies for sustainabledevelopment.
Environmental protection, health and safety.
Customer communication and feedback.
Policies supporting sustainable development.
Business ethics and labor rights.
Establish the CSR system.
2
Askey Profile
Corporate Finance
10
Askey spares no effort in the field of research and development. In 2013 we invested in an R&D fund amounting to NT$15.1 billion, which accounted for 4.3% of the operating revenue. Compared to NT$13.9 billion in 2012, the amount was increased. Our Suzhou Plant continuously benefits from the “deductible tax for investments in technology development”, a tax incentive from the local government.The overall revenue in 2013 increased by about 20% of 2012, with after tax profits increased by NT$47 million. This suggests that the company is growing steadily after the strategic re-adjustments of products and organization.
Net Operating Revenues
Net operating revenues(Expressed in thousands of NEW TAIWAN DOLLARS)
2010 2011 2012 20130
10,000,000
20,000,000
30,000,000
40,000,000
27,926,199 27,892,768 29,448,015
35,612,032
2010 2011 2012 2013
29,582
312,617 328,979
376,698
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000Consolidated Net(Loss) Income
Consolidated net(loss) income(Expressed in thousands of NEW TAIWAN DOLLARS)
2
Askey Profile
Business Risk and Management
11
Global warming is one of the most concerning environmental issues in recent years. Anomalies due to annual
temperature rises result in glaciers melting, rainstorms and droughts which impact upon water resources and the
environment and even threaten human lives. In 2010 the grand flood of the century in southern China caused severe
casualties and economic damage to local areas, even transportation was interrupted. An unexpected crisis can bankrupt
enterprises or cause tremendous damage to them. Should enterprises need to quickly find an alternative production
location, the impact on the entire supply chain of the industry can be minimized. For this reason, to ensure business
continuity by protecting key operating processes against the impact of disasters, we implemented Business Continuity
Management (BCM) to combine prevention with recovery and control measures. In addition to reducing business
discontinuation due to major failures, accidents or disasters to an acceptable level, BCM endures employee safety and
business continuity. Lastly, by identifying potential impacts threatening the organization and establishing a flexible
responsive framework, we not only enhance business continuity capability and competiveness, but also protect the
benefits of customers, shareholders and the company. Based on the emergency events inside and outside of the plant,
such as fires, explosions, earthquakes, floods and communicable diseases, we organize at least one emergency
response exercise each year to improve the emergency response ability of personnel and enable them to get familiar
with the evacuation plan.
2013 fire drills (Suzhou)2
Askey Profile
Business Risk and Management
12
2013 fire fighting course (Taiwan) 2013 first aid training (Taiwan)
2013 fire drills (Taiwan) 2013 escape training(Taiwan)
2013 fire drills (Taiwan) 2013 emergency notification (Taiwan)2
Askey Profile
Stakeholder Identification and Communication
13
Stakeholders are individuals or groups affecting
or affected by the business activities.
Stakeholder interaction is an important part of
business operation. As it is necessary for Askey
to assume its responsibilities and perform its
obligations for stakeholders, we establish
comprehensive communication channels to
understand the topics of customer’s
stakeholder’s concern regarding the company.
These topics may change and even be difficult
to execute, but they all provide a reference for
our preventive and corrective action and even
our development strategies after further
planning.
Stakeholders Askey responsibilities Communication channels
Product designCustomer satisfactionQuality serviceEnvironment and social responsibility
Employee developmentRespect for human rightsHealth, safety and the environmentWages and benefits
Operational erformanceOperational strategy
Fair tradeGreen procurementSupplier social responsibility
.Customer satisfaction survey.Product information on Askey official website.Maintain customer contacts through periodic meetings and correspondence.Periodic customer audits
.Employee suggestion box.Employee welfare committee.Internal and external training.Labor-management meetings.Labor safety committee
.Periodic financial reports.Askey board of directors
.Supplier conference.Supplier audit.Askey B2B platform.Supplier CSR Commitment.Supplier complaint box
.Assessment and evaluation.OSH Committee
.Community owner meetings.Charitable activities
.Maintaining good interaction with competent authorities and participating in related seminars..Regulatory compliance
Customer
Employee
Shareholder
Supplier
Contractor
Community
Government
Safe work environment
Community careProtection of surroundings
Regulatory complianceCooperation with related publicity activities3
Stakeholder Communication
Materiality Analysis
14
The CSR Committee gather relevant departments to discuss the topics of stakeholder concern and develop the “CSR
Questionnaire” distributed to stakeholders to collect feedback from stakeholders and the topics they are concerned
about. After collecting the questionnaires, we calculate the weighting of each item and its impact on business
operation. Finally, after obtaining the weighted mean, we sort the priority of the topics. Based on the analysis results,
topics are placed in the materiality matrix. Topics located near the upper right corner are prioritized for handling and
response. With materiality analysis, we hope to understand the way stakeholders think and their needs, so as to
respond to their needs in business operation and meet social expectations for sustainable operations.
Major topics identified are reported in different sections of the report to address the needs of stakeholders.
Major issue Chapter
Risk management、Operating performance、Legality
Stakeholder Concern Level
Com
pany
lmpa
ct L
evel .Governance
.Employee relations.Environmental Expenses.Communicate with stakeholder.Employee retention.Product management
.Innovation management.Social welfare.Supply chain strategy.Occupational safety and health.Customer Service.Employee education and training
.Riskmanagement.Legality.Environmental strategy.Environmental protection
.Human right.Operating performance.Energy and carbon reduction
Environmental strategy、Environmental protection、
Energy and carbon reduction
Askey profilection
Askey and environment
Friendly work placeHuman right
3
Stakeholder Communication
Friendly Work Place Policy and Goal
Employee Welfare and Concern
15
At Askey, we never let employees expose to and work in a hazardous environment. We provide employees with a healthy and safe working environment through mutual trust and respect. We strictly observe regulatory requirements and are not involved in forced labor or child labor of any kind and in any form. We have even established the “Child Labor Remediation and Juvenile Worker and Penal Labor Management Regulations” and the “Labor and Ethics Review Procedure” to realize child labor remediation and protect the rights of juvenile labor and penal labor and strictly enforce labor moral hazard assessment.Upon the foundation of regulatory compliance, we support the freedom of association of employees. At Askey Wujiang, we have established a labor union and selected employee representatives to promote workplace consultation and discuss related labor issues, with 100% workplace consultation having been achieved. Although no labor union has been established in Taipei Headquarters, employees can report workplace problems through the employee welfare committee or employee suggestion box ([email protected]).
At Askey, we do not pay employees differently because of their gender. With reference to the Act of Gender Equality in Employment: Employers shall not discriminate against applicants or employees because of their gender or sexual orientation in the course of recruitment, screening test, hiring, placement, assignment, evaluation and promotion.” The ratio of male to female employees receiving evaluation each year at Askey Taiwan and Askey Suzhou is 100%. With reference to local labor laws and regulations, the amount of wages shall be the same for both genders. Both male and female employees receive a minimum wage. The company holds no discrimination between local employees and indigenous employees. In 2013 no discrimination of any kind was reported. In addition to following the requirements of labor laws and regulations, we aggressively participate in the wage survey organized by a well-known consulting company to ensure the overall compensation system is competitive in the recruitment market. The company provides employees with releases of different kinds of bonuses based on local customs, a performance bonus based on operational status, and a patent bonus and recommendation bonus. Besides wages, we have planned different benefits for employees. According to the laws and regulations of Taiwan, the company arranges National Health Insurance, labor insurance, group employees, new labor pensions, and illness and disability insurance for employees on the date of reporting. In addition to the wedding and funeral allowances, there are gift certificates on the employee’s birthday and three major festivals. The company also gives discounts for employees to purchase Askey products.
Salary and Welfare
4
Friendly Work Place
Employee Welfare and Concern
16
In Taiwan, for employees to take care of and breastfeed their children, after working at Askey for one full year,
employees may apply for unpaid parental leave of not longer than two years in accordance with the “Regulations for
Implementing Unpaid Parental Leave for Raising Children” specified in paragraph 4 of Article 16 of the Act of Gender
Equality in Employment for each children under three years of age. During the parental leave, the company will make
proper arrangement of the employee’s work. After the leave, the employee will reinstate the same job in the same
department. In Suzhou, the parental leave for female employees is subject to the Jiangsu Province Female Worker
Labor Protection Regulations: female employees with a baby under one year of age may enjoy two “breastfeeding”
sessions during each shift, each shall be 30 minutes. Female employees with multiple births may enjoy an extra 30
minutes of breastfeeding each session, for each additional baby. Female employees may combine two breastfeeding
sessions in one shift. The breastfeeding time and the travel time back and forth from work, and breastfeeding, shall
be included in the working time, and the corresponding work quota shall be deducted. Female employees may
extend the breastfeeding period when the baby is diagnosed a weak child after he is one year old; provided that the
extension shall not exceed six months.
Parental Leave
Employee reinstatement rate and retention rate after parental leave in Taiwan
Year
Number
Percentage
Employee reinstatement rate and retentionrate after parental leave in Suzhou
2011 2012 2013 Total
3 1 6 10
100% 100% 33.33% 77.78%
Year
Number
Percentage
2011 2012 2013 Total
152 159 210 521
60.1% 76.03% 57.87% 64.67%
4
Friendly Work Place
Employee Welfare and Concern
17
New talent is always an important corporate asset of Askey. In talent cultivation, we start with taking care of employees
and caring about their long-term development. With reference to the occupational requirements of their job and the
need for corporate decision, we arrange comprehensive learning opportunities and resources to help employees improve
professional competencies. In the talent cultivation plan, therefore, we reinforce skill development in newcomer training
and provide employees with a flexible and convenient learning platform, and develop the management competency of
managers to improve leadership and management quality. Related practices are as follows:
I. Reinforcing skill development in newcomer training and providing a flexible and convenient learning platform
1. Pre-service training for newcomers
For new comers to quickly and comprehensively understand Askey’s corporate vision, mission, operational philosophy,
corporate culture, and systems, new employees will receive pre-service training immediately on the reporting day. In the
training we also arrange education about labor safety and health, prevention of sexual harassment and sexual
discrimination, and the code of conduct and code of ethics for employees.
2. Professional training for newcomers
For new employees to adapt to and infuse with their job as early as possible, newcomer training is implemented by
means of e-learning for employees to plan a personal learning schedule more appropriately and with greater flexibility.
On the e-learning platform we also arrange a wide variety general education courses and professional courses to provide
employees with a more convenient self-learning environment.
II. Developing the management competency of managers to improve leadership and management quality
Based on the training goal of management personnel, we plan the management competency training program. Through
training activities we develop the goal development, organization, decision-making, supervision and cultivation abilities
of management personnel, so as to improve their leadership and management quality for the management job.
Professional Training
4
Friendly Work Place
Employee Welfare and Concern
18
Professional Training
E-Learning platformTPS training
At Askey Taiwan, the training hours in 2013 reduced
compared to 2012, this is mainly because the improvement
of the management competency of management was the
training goal of 2012, and it was not the training target of
2013. In training for indirect and direct personnel, we
focused on training for professional employees to enhance
their professional competencies in 2013, and the overall
training hours thus reduced. In addition, as the job attribute
of each department varies, to enable employees to manage
time with greater flexibility, some physical training courses
were replaced by e-learning courses. Therefore, the length
of e-learning increased accordingly
Average Training Hours/Person(Taiwan)
MGNT IDL DL e-learning0
10
20
30
40
50
Hours2013
2012
4
Friendly Work Place
Employee Welfare and Concern
19
Professional TrainingAt Askey Suzhou, the training hours in 2013
increased compared to 2012, this is mainly
because to train core professional employees
was the focus of 2013, and the training hours for
indirect personnel thus increased. In
management competency training for
management, as to improve the competency of
core professional employees was the focus of
2013, the length of management competency
training for management thus reduced
accordingly. The training hours of direct
personnel and e-learning were similar to that of
2012, as the training content was more or less
the same in both years.
Total 8,873 2,592 29,178.6 6,765.9
Year 2012 2013 2012 20132012 2013
MGNT 409 286 40.5 0.5312,973 151
IDL 3525 1,085 13.5 1.8713,326.3 2,032.5
DL 380 68 12.8 2.13676.8 145
e-learning 4,559 1,153 1.6 3.852,202.5 4,436.4
TaiwanTotal Number of Trainees
Total Hours of TrainingAverage Training
Hours/Person
Total 43,243 72,017 119,336 120,510
Year 2012 2013 2012 20132012 2013
MGNT 1,513 315 2.52 1.633,820.75 514
IDL 1,303 911 4 6.575,212 5,990
DL 26,252 24,655 4 4105,008 98,620
e-learning 14,175 46,136 0.42 0.335,295 15,386
SuzhouTotal Number of Trainees
Total Hours of TrainingAverage Training
Hours/Person
Average Training Hours/Person(Suzhou)
MGNT IDL DL e-learning0
2
4
6
8
Hours 2013
20124
Friendly Work Place
8.1 SA8000介绍
SA8000即“社会责任标准”,英文全名是Social Accountability 8000的英文简称,是全球首个道德规范国际标准。
SA8000宗旨是确保供应商所供应的产品,皆符合社会责任标准的要求。
第八章 SA8000&EICC
Employee Welfare and Concern
20
Human Right Education and TrainingAt Askey Taiwan, as sexual harassment and sexual discrimination
topics have been included in the pre-service training for
newcomers, newcomers will receive related education
immediately when they report to the company. Ethics and
conduct are also very important in Askey. Both topics are also
arranged in the pre-service training for newcomers. In addition,
we distribute the Askey Work Rules to newcomers and remind
them to follow these rules. Therefore, no violation of false
accounting, workplace discrimination, or bribery was reported
this year. To help employees solve problems, we have set up a
suggestion box, both physical and virtual, in the plant for
employees to file their complaints or share their opinions with
management by specifying the reasons, facts, and contents in
writing. Externally, stakeholders can report any problems through
our external communication channels (such as the Askey official
website and report email [email protected]).
At Askey Suzhou, newcomer training includes a CSR overview
emphasizing the Electronic Industry Code of Conduct (EICC) and
the Social Accountability 8000 International Standard (SA8000),
each course takes about 0.5 hours, with a 100% newcomer
training rate.
EICC&SA8000 newcomer training
4
Friendly Work Place
Employee Welfare and Concern
21
Human Right Education and Training
CSR online training
In e-learning, the training on human resources and environmental protection and
safety in CSR are reinforced for employees working at Askey for one full year, hoping to
let employees understand the code of ethics they need to follow and the OHS and
occupational injuries and diseases they need to prevent. Each course is about one hour.
To protect the rights and benefits of employees and to provide them with a work
environment with equality, we have established the “Employee Complaint Handling
Procedure” for employees to file their complaints about inequalities in human rights or
unfair treatment at work. In 2013 we received a total of 95 complaints, and the
resolution rate was 100%.
.Report to the complaint hotlines: 1505-0391-885 or 615885
.Report to the Employee Care Support Group
.Report to the management representative and counselors
.Report to the department head
.Directly report to the HR or General Affairs office
.Directly report to the employee suggestion box
.Email to [email protected]
Friendly Work Place
Employee Welfare and Concern
22
Human Right Education and Training
In-Service Training
Year Category Total Number of Trainees Percentage Year Category Total Number
of Trainees Percentage
2012 Human right
Human right
Human right
Human right2013
396 100%
97 100%
Taiwan
2012
2013
27555 100%
25566 100%
Suzhou
At Askey Suzhou, employees are encouraged to take in-service training. Therefore, we have launched industry-academy
cooperation with some schools, such as the Suzhou City Wujiang Confederation of Trade Unions Employee School (including
the distance education college of Beijing Language and Culture University and Xian Jiaotung University), for employees to
grow together with the company. In 2013, Wujiang Confederation of Trade Unions Employee School organized two
presentations on their in-service continuing education programs (Spring and Fall). By then end of 2013, the in-service
continuing education rate was 0.6%, and 100% of participants completed the program and received the certificate.
In-service training information
北京語言大學
對外漢語
英語
金融學
人力資源管理
韓語/日語
會計學
西安交通大學
工商管理
電氣工程及其自動化
機械設計製造及其自動化
交通運輸
計算機科學與技術
土木工程
4
Friendly Work Place
Employee Welfare and Concern
23
Competition
The Asus Slow Pitch Softball Friendship Games 2013 organized by the Asus Employee Welfare Committee aims to
encourage employees to take part in proper leisure activities, cultivate team and mutual support spirit, and improve the
physical health of employees. Askey employees also won the second prize in the games.
At Askey, we organize the Toyota Production System (TPS) competition regularly to improve and integrate engineering
processes and build the preliminary system framework, so as to shorten lead-time and enhance productivity. With the
results of the TPS and mutual encouragement, we aim to pursue continual improvement and growth together.
TPS Competition
Slow Pitch Softball Competition
4
Friendly Work Place
Employee Welfare and Concern
24
Celebrations
To enrich the after-work life and to improve the spiritual and cultural pursuit of employees, we organize celebrations
during the Mid-autumn Festival and the year-end party.
Mid-Autumn Festival and the Year-End Party
4
Friendly Work Place
Employee Structure and Retention
25
Appointment Process
When recruiting new talent externally, we will consider local personnel to be high-level officers and aggressively recruit excellent talent in different fields to join Askey in accordance with the Askey personnel selection process. All candidates must pass the interview, examination, test, and health examination before employment. When there is an employment change, Askey will proceed in accordance with Article 16 of the Labor Standard Law, which shall be observed by both the employees and employer.1. Notification shall be made at least ten days in advance to employees who have been working for the organization for more than three months but less than one year.2. Notification shall be made at least twenty days in advance to employees who have been working for the organization for more one year but less than three years.3. Notification shall be made at least thirty days in advance to employees who have been working for the organization for more three years.
By the end of 2013 there were in total 1,153 employees at Askey Taiwan, including 286 management personnel, 181 professional personnel, 679 engineering personnel, and 12 professional staffing personnel. Among 286 management personnel, 19.58% were female. In the same time period at Askey Suzhou, there were totally 782 employees, including 619 management personnel, 331 professional personnel, 6,333 engineering personnel, and 12 professional staffing personnel. Among 619 management personnel, 30% were female.
Privision of candidate's data
Wage recommended by the HR.
Data provision of the employing unit (dedicated) data
Employment procedure and approval
President's approval
HR notification to accepted candidates
0
20
40
60
80
100
% %
Gender distribution in the management(Taiwan) Gender distribution in the management(Suzhou)
Male Female
20122013
0
20
40
60
80
Male Female
201220134
Friendly Work Place
2013 Workforce structure and location(Taiwan) 2013 Workforce structure and location(Suzhou)
Categories Taiwan Suzhou Japan Total
MGNT 238 47 1 286
PRO 180 1 0 181
ENG 678 1 0 679
Special assistant 7 0 0 12
Total 1,103 49 1 1,153
Categories Suzhou Total
MGNT 619 619
PRO 331 331
ENG 1,110 1,110
IDL 5,223 5,223
Total 7,283 7,283
MGNTENG
PROSpecial assistant
MGNTENG
PROIDL
2013 Gender & Age distribution in the employee(Suzhou)
FemaleMale
0%
21~30
31~40
41~50
51~60
20% 40% 60% 80% 100%
2013 Gender & Age distribution in the employee(Taiwan)
FemaleMale
0%
21~30
31~40
41~50
51~60
20% 40% 60% 80% 100%
Employee Structure and Retention
26
58.89%
24.80%
0.61%
15.70% 72%
15%
8%5%
4
Friendly Work Place
2013 Gender & Age distribution above the manager(Taiwan)
2013 Gender & Age distribution above the manager(Suzhou)
2013 Turnover rate by age(Taiwan) 2013 Turnover rate by age(Suzhou)
2.44%
19.82%
59.76%
17.68%
0.30%
age
age
21~30 age31~40 age
41~50 age
age
age
21~30 age31~40 age
41~50 age63.91%
29.44%
0.01%1.03%5.61%
Employee Structure and Retention
27
FemaleMale
0%
31~40
41~50
51~60
20% 40% 60% 80% 100%
FemaleMale
0%
31~40
41~50
20% 40% 60% 80% 100%
4
Friendly Work Place
2013 Turnover rate by gender 2013 Turnover rate by DL&IDLDL: Direct Employees; IDL: Indirect Employees
Employee Structure and Retention
28
100
80
60
40
20
0Male Female
TaiwanSuzhou
100
80
60
40
20
0DL IDL
TaiwanSuzhou
4
Friendly Work Place
Work Place Safety and Health
29
Besides planning employee insurance and benefits in accordance with the local laws of Taiwan and mainland China, Askey specifically specifies in the “Disaster and Illness Compensation and Relief” clause in the “Newcomer Manual and Work Rules”. Employees who are killed in the line of duty (including deaths as a result of occupational diseases) will be given a funeral/burial allowance at a multiple of their average wage, and their dependents will be given death compensation. In addition to helping the family to claim insurance, the company will release a death relief fund to the family of employees who die not in the line of duty. The company will also plan a fund for the death relief fund in the annual budget.
To provide employees with a safe and comfortable work environment, we have implemented respectively the ISO14001 Environmental Management System and the OHSAS18001 Occupational Health and Safety Management System. We have also formed the OHS Committee. At Askey Taiwan, there are seven members in the committee, including the chairman as the committee chief and three members are elected by employees, commanding 43% of total members. At Askey Suzhou, employee representatives share 53% of the committee members. The committee holds a committee meeting every three months for employees to effectively participate in workplace health and safety.
At Askey, we value employees’ health and provide a series of prevention plans. We also arrange regular physical examination for employees and follow up the abnormal condition of employees. Employees can understand their health condition and take early intervention of their health problems, so as to build a healthy and happy work environment.
Health and Safety
Top Ten Anomalies in Askey Health Examination%
0
10
20
30
40
50
60
70
80
Abdominal
ultrasound
BMI
CHOL
Waistline
LDL-CHol
T-G
Pulse
SGPT
UA
Diastolic
4
Friendly Work Place
Work Place Safety and Health
30
Health Talks Participation Health Activity Participation
Health Effect of Male Hormones
Protect Happiness and Value Yourself
Signs and Ten Dangers of Cancers
Simple Stress Release for Happy Work
Tobacco Hazards At A Glance
Three Hpyer’s At A Glance
Sleep Apnea
95.2%
98.6%
95.2%
98.7%
98.6%
95.2%
96.6%
Diet Education
Healthy Diet
Participation
1,250 sets/monthon average
Stair climbing activities
Flu Vaccine Immunization
28.2%Monthly Lucky Draw for Taking Stairs
96.8%
Health Passport Point Collection 450 persons-time
Free Physical Fitness Test 97.2%
Blood Donation 442 bags
Human Papillomavirus (HPV) Vaccine Immunization 68 employees
Free Papanicolaou Test 95%
Bone Mass Measurement 96.7%
Weight Loss Class 30 employees
At Askey Suzhou, we timely activate the corporate epidemic prevention
mechanism in accordance with the alert level of severe diseases announced
by the Chinese Center for Disease Control and Prevention. We also collect
information every day with reference to epidemic development,
appropriately purchase epidemic prevention items, and provide employees
with relevant health education, so as to enrich the self epidemic prevention
knowledge of employees. If an infected case is detected, we will advise him
to take appropriate rest in accordance with the signs and symptoms and
follow up his condition daily.
4
Friendly Work Place
Work Place Safety and Health
31
Occupational AccidentIn 2013 occupational injuries occurred to five employees in Taiwan; all occurred due to traffic accidents. Two employees were unable to go to work in the following day. One female employee was absent for 24 hours and one male employee was absent for 30 hours. The disabling injury severity rate (SR) reduced compared to 2012, as the company reinforced the publicity of traffic safety, which reduced the number of severe car accidents.The company’s production center, Askey Suzhou has more industrial safety events compared to Askey Taiwan. In 2013 there were ten industrial safety events, and no traffic accident was reported. After each industrial safety event, management investigated the cause and took immediate corrective and preventative action at the same time, to correct the situation and eliminate the causes to prevent recurrence. A number of industrial safety event types were categorised from all industrial safety events that occurred in the year, in order for management to reinforce worker education, so as to prevent their recurrence.
Occupational Injury and Illness Statistics(Taiwan)
Traffic safety poster
Occupational Injury and Illness Statistics(Suzhou)
Note:Disabling Injury Severity Rate (DISR, SR): Total number of injured days off work in every 1,000,000 manhours workedSR=(Total Disabling Injury Days x 106)/Total Work HoursDisabling Injury Frequency Rate (DIFR, FR): Total number of disabling injuries in every 1,000,000 of man hours workedFR=(Disabling Injuries x 106)/Total Work Hours
FR SR
0.670.67
4.81
16.45
2.541.02
1.521.20
2010 2011 2012 2013
FR SR
8.24
0.37
21.46
15.04
20.16
0.650.540.43
2010 2011 2012 2013
4
Friendly Work Place
Environmental Policy and Goal
32
The products of Askey comply with international regulations , such as Restriction of Hazardous Substance(RoHS)、
Waste Electrical and Electronic Equipment(WEEE) and Energy-related Products(ErP). The purpose of complying with
international regulations is satisfied with customer and assure our products meet the requirements of environmental
quality. Askey can not only implements the Corporate Social Responsibility depending on regulations above but also
complies with local regulations of customer’s country. Askey did not violate any environmental regulations in 2013 and
was not issued monetary value of significant fines or non-monetary sanctions.
After Askey introduced RoHS in 2006 and international companies were increasingly concerned with the control of
hazardous substance, we continued to focus on environmental regulations updates and filled the requirement of
customers. In addition , Askey also introduced IECQ QC08000 Hazardous Substance Process Management (HSPM) to
improve the internal management and concerned about China RoHS, Halogen Free and Registration, Evaluation and
Authorization of Chemicals(REACH) at the same time. As mentioned above, these process ensure that products do not
contain banned substance or substance of very high concern, in order to prevent the risk of cancer, teratogenesis and
bioaccumulation. In the same way that ozone depleting substances were banned in order to protect the ozone layer
and reduce the impact on the ecosystem.
Askey Hazardous Substance Free Management
2005 2006 2007 2008 2009 2010 2011 2012
2005 Q11st Green model
2006/7/1EU RoHS
2007/3/1China RoHS
RoHS 2.020011/65/EU
QC080000
REACH
HF(Halogen Free)Program
5
Askey and Environment
Environmental Management and Implement
33
Askey’s quality system follows the International Organization for Standardization(ISO) and IEC Quality Assessment
System for Electronic Components of International Electrotechnical Commission(IEC) in order to ensure products
comply with requirements of customers and environmental regulations of customer’s country. Askey obtained all
kinds of certificates included QC08000, ISO 9001, ISO 14001 and OHSAS 18001. In addition , Askey also organized the
committee of Hazardous Substance Free(HSF) that holds meetings regularly and sets environmental goals of
short-term and long-term. If products can’t comply with requirement of HSF, the next step in the HSF committee will
make further discussion and improve the situation immediately.
HSF Committee
Generalmanager
GeneralDirector
Commissioner
GS CE Lab IQC Sales Sourcer SQA FactoryQS5
Askey and Environment
Supplier Environmental Management
34
Suppliers can obtain the latest document of management standard of controlled substances for Askey green
products through they visit the web platform of B2B e-Supply Chain System at the first time. In the phase of
approving components, component engineering(CE) reviews the relative issues in accordance with suppliers submit
the information of green products(GP) to Askey, and then Askey can implement projects of GP requirement . If
customers require special customizations of GP, Askey will deal with special requirements by projects to ensure
compliance with customers.
Askey Supply Chain Platform
GP Survey
CertificationTest reportMCDComponent approval system
GP date
Management Standard of ASKEY Green Products
綠色需求
回饋客戶 資料審查
GP requirement
Customer feedback
Review the issue
5
Askey and Environment
Energy Resource Management and Waste Reduction
35
Askey Taiwan Headquarters in Zhonghe built a production line in 2012, the waste needed recycling in 2013 thus
increased by 20% (mostly production-related waste) compared to 2012. Therefore, a temporary waste storage area
was built in the plant. Besides declaring related outputs and storage conditions in accordance with environmental laws
and regulations, we inspect the hygiene of the storage area every month. After depositing waste to a certain level, we
immediately ask a contracted legally registered class A waste disposal service provider to clean up the waste, and so as
to ensure the optimal recycling of said waste.
Waste Disposal of Askey Taiwan
Note:The weight do not contain waste computers and waste equipments.
Recycling wastes in 2012&2013(Taiwan)
The proportion of recycling wastes in 2013(Taiwan)
The proportion of recycling equipments in 2013(Taiwan)
2012 20139
10
11
12
10.0726
11.57847
ton15%21%
17%
3%
44%
CRT
Printer
LCD
Personal computer
Notebook
0.04%3.63%3.67%
2.10%
42.56%
24.09%
5.13%
10.54%4.53%
3.25%
0.46%
Mixed metal
PCBA
PCB
Solder Dross
Transformer
Miscellaneous electronic parts
Cable
Plastic
Iron
Aluminum
Paper
5
Askey and Environment
Energy Resource Management and Waste Reduction
36
Askey Taiwan Headquarters in Zhonghe built a production line on the 7th floor in middle of 2012. Electricity
consumption of air-conditioning or lighting due to the increase in equipment, capability and personnel afterwards has
since been increasing. There was not significant change in the annual electricity consumption of Askey Taiwan before
2012. Based on the electricity consumption of 2011, electricity consumption in 2013 increased by 447.6MWh,
equivalent to the annual electricity consumption of the entire 7th floor. Askey Taiwan thus implemented a series of
energy saving measures. In 2013 a total of 66.817MWh was saved. These energy-saving measures will be evaluated
Electricity Consumption of Askey Taiwan
Electricity consumption in 2011, 2012&2013(Taiwan)
ItemImplemented
energy-saving measuresActual Amount
of Investments(NT$10k)Amount of annual efficiency(NT$10k) Description
Electricity Consumptionreduced (KWH)
Lighting
Lower-capacity condensingwater pump
Control lighting circuits at nighttime with signals from the security system.
Replaced the 25hp condensing water pumpwith a 10hp condensing water pump in thewarehouse(HP)
801
2 53
66.7
85
39,997
26,820
5737.20
5,500
5,700
5,900
6,100
6,300
6008.40
6184.80
KWH
2011 2012 2013
5
Askey and Environment
Energy Resource Management and Waste Reduction
37
As the production base of the company, this report will focus on waste produced by and the electricity consumption
from production of Askey Suzhou.
Waste Disposal and Energy & Resources Consumption of Askey Suzhou
In 2013 Askey Suzhou classified and recycled a total of 869 metric tons of waste, including waste cartons, waste
plastics, waste pallets, and waste from production. As the model and quantity of products vary each year, the
quantity of the waste produced differs. The environmental and safety unit classifies and disposes of waste based on
the output volume each year to reduce environmental load.
Waste Disposal of Askey Suzhou
Recycling wastes in 2011, 2013&2013(Suzhou) The proportion of recycling wastes in 2013(Suzhou)
615
532
869
2011
100
300
500
700
900
2012 2013
ton
Corrugated paperFlexible plasticPalletCableAluminumIronTransformerPlasticElectronic partsESD boxPCBPCBADianmuMLCC&RES
3.31%
0.40%
0.00%
1.21%
0.27%
1.05%1.05%0.01%1.05%
0.01%0.14%0.03%0.08%0.01%
31.27%
60.10%5
Askey and Environment
Energy Resource Management and Waste Reduction
38
The volume of wastewater increased in 2013 because of
the increase of water consumption by the a/c cooling
system. When temperature rises in summer, the chilling
system needs water to cool down to prevent system
from over-heating. Also, as the number of workers during
summer and winter breaks was excessively high, we
needed to open additional dormitories to accommodate
them. Water consumption thus increased.
Wastewater Drainage of Askey SuzhouCompared to 2012, electricity consumption in 2013
increased by 1294.98MWh. This is mainly because of
capability increase from 38,335.7k sets in 2012 to 44584k
sets in 2013, or by 16.3%. Then, the electricity consumption
of air-conditioning also increased when air-conditioner usage
at employee dormitories increased because the summer
temperature in 2013 was persistently high.
Electricity Consumption of Askey Suzhou
Wastewater emission in 2011,2012&2013 Electricity consumption in 2011, 2012&2013(Suzhou)
2011 2012 2013420,000
440,000
460,000
480,000
500,000
520,000
540,000
560,000
ton
534634.40
474251.20
547046.40
2011 2012 201344,000
45,000
46,000
47,000
48,000
49,000
50,000
51,000
52,000
53,000
54,000
MWH
47679.24
52045.35
53340.33
5
Askey and Environment
Energy Resource Management and Waste Reduction
39
With the waste heat recovery unit of the air-compressor and the hot water storage tank, natural gas consumption
reduced significantly in 2013 to bring a positive effect to both the environmental and economic dimensions.
Natural Gas Consumption of Askey Suzhou
Natural Gas consumption in 2011,2012&2013
Air compressor waste heat Water storage tank
2011 2012 20130
100,000
200,000
300,000
400,000
500,000
600,000
m3
513006.00
380495.00
73849.00
5
Askey and Environment
Energy Resource Management and Waste Reduction
40
GHG Emissions of Askey Suzhou
2013 Emission Sources(Indirect)
Electricity 53340.33MWH 43205.66
2013 Emission Sources(Direct)
Resources Usage amount
Resources Usage amount
Natural gas
Diesel fuel
Gasoline
Other
73849 m3
10978L
49714L
104.51
29.08
110.68
1137.69
2011 2012 2013
44,000
43,000
48,000
45,000
46,000
47,00047056.4
45660.09
44587.625
Askey and Environment
The proportion of RoHS parts The proportion of RoHS products
Eco-Design
412011 2012 2013
80%
84%
88%
92%
96%
100%
2011 2012 201380%
84%
88%
92%
96%
100%
5
Askey and Environment
To ensure product quality and service, we provide customers with related product inspection reports and shipping
information after shipping, for customers to understand the quality standard and shipping situation of products.
When product defects are reported from the market after delivery and during warranty is valid, we are responsible
for the RMA (return material authorization) to repair the defects and re-ship products. We also provide customers
with a repair report. In addition, we analyze major RMA defects every week and feed back to the production line to
make improvement of the subsequent lots in accordance with the following process.
To ensure product quality and service, right at the design phase we take into account the safety regulations and
requirements of different countries, such as the UL/FCC of the USA, the CE Mark of the EU, and the 3C certification
of mainland China. Most importantly, all products must meet relevant requirements and past related certifications
before mass production. Therefore, no fine for violation of laws and regulations related to product/service
provision and use in 2013.
Product Responsibility Policy and Goal
42
RMA
Production
Shipment inspection
Customer receives
Product Responsibility
6
After receiving customer feedback or complaints, we must respond to customers within 24 hours for product quality issues. The actual time of release of the official report will depend on the cause analysis. Based on the problems raised by customers, we will discuss with customers to take corrective action to make improvements to products that have been delivered to customers or products waiting to be shipped.
We have also tightened the scoring policy of the customer satisfaction survey by adding two variables to the original questionnaire: number of customer complaints and customer scorecard. Two customer satisfaction surveys were conducted in 2013 on customers within the top 80% sales bracket of the company. After each survey, we discussed items with a lower score and the suggestion of customers and reported the improvement plan to customers. Customer satisfaction in surveys conducted in the first and second half of 2013 was 80.3% and 80.7% respectively, which was below the 2013 target at 85%.
Protect the Interests of Customers
43Scoring:Customer satisfaction = Satisfaction questionnaire +Quality status+Customer score card
Customer satisfaction Survey
Survey results collect
If achieve targets? End
Submittingto customers
Root cause analysis
Improvementmeasures
Policyimplementation
Yes
No
100%
90%
80%
70%Y11,Q1 Y11,Q2 Y11,Q3 Y12,Apr Y12,Oct Y13,Apr Y13,Oct
Actual
Goal
87.6
90.190.1
78.3
80.3 80.7
90
Product Responsibility
6
When opening a new supplier file, we will attach the Commitment to Integrity of Supplier and ask this supplier to sign
the commitment before starting trade with this supplier. Most parts and components are supplied by world-leading
suppliers. Most shells and packaging materials are supplied by local suppliers, accounting for about 6% of the
procurement amount.
According to the U.S. Securities and Exchange Commission, all companies publicly offered in the USA must disclose
information regarding the use of conflict minerals in their products. The enterprise’s supervisory responsibility of
their upstream supply chain is raised to investigate conflict minerals with reference to customer requirements. The
EICC/GeSI Conflict Minerals Reporting Template drafted by two private organizations: Electronic Industry Citizenship
Coalition (EICC) and Global e-Sustainability Initiative (GeSI) is applied for manufacturers to validate if suppliers use
tantalum (Ta), tin (Sn), wolfram (W), and gold (Au) in their parts and if these elements come from the mines in
Democratic Republic of the Congo or nearby conflict regions.
Supply Chain Management
44
6
Product Responsibility
Supplier CSRAskey hopes to pursue sustainable development with
suppliers. Besides requesting suppliers to sign the “CSR
Agreement” with Askey, we will conduct unscheduled audits
on suppliers based on their shipping volume and risks. In
addition to production and technology, CSR will become a key
audit item in new supplier evaluation. In practice, we will ask
suppliers to conduct a self-evaluation based on the different
CSR dimensions. Then, we will rate suppliers in terms of their
work environment, ethics, working time, and occupational
health and safety. High-risk suppliers in the self-evaluation will
be rated as unqualified vendors. Onsite audits will be
conducted on low-risk suppliers to validate if they meet the
Askey requirements. In 2013 we conducted onsite CSR audits
on 94 suppliers, and 145 suppliers conducted self-evaluation
and submitted supporting documents to Askey. At present, all
Askey suppliers have passed our CSR audit.
Supply Chain Management
45
Ethics Labor
Environment Health and Safety
CSR Management System
CSR Auditing Aspects
Unqualifiedsuppliers
Supplier CSRself-evaluation
If highrisk?
If meet on-site audits?
Qualifiedsuppliers
No
NoYes
Yes
Supplier CSR Survey and Assessment
Supplier CSR Audits in 2013
94145
conductedonsite
conductedself-evaluation
6
Product Responsibility
CSR Information Disclosure Guidance for SuppliersIn 2013 Askey was selected by the Industrial Development Bureau of the Ministry of Economic Affairs to participate
in the Central Satellite System Guidance for CSR Information Disclosures. Foundation of the Taiwan Industry
Service provided onsite guidance to help Askey to finish its first CSR report. During the production period, seven
suppliers were invited to join our CSR report production until the completion of the supplier CSR basic report. With
the CSR report, operation transparency is enhanced, the expectations of customers and stakeholders are
addressed, and the CSR concept in suppliers is strengthened.
Supply Chain Management
46
Center-Satellite System Guidance for CSR CSR Report publishes
2013 CSR Project Timeline
June July August September October
Select supplier Kick off Meeting & Training Produce CSR report
Product Responsibility
6
Supplier ConferenceAskey Suzhou holds the supplier conference each year. At
the supplier conference, Askey Taiwan announces the
future policy and objectives of the company and
cooperation from suppliers with videoconferencing. In 2013
we invited 80 major suppliers to the conference, and the
attendance was high.
Supply Chain Management
47
Supplier Conference
Publicity Items
Supplier management requirements
Quality requirements
HSF managementCSR management
Safety reglation requirements
Cautions for delivery to suppliersCitations for outstanding suppliers
6
Social Care
Blood Donation“A Gift that Saves Lives” is the greatest expectation of those who donate blood.
At Askey we regularly donate blood every three months. In practice, we invite the Taipei Blood Center to send a
bloodmobile to Askey Taiwan for employees to donate blood. This activity provides employees with a channel to
make a social contribution more easily. Employees can donate their blood during a break from work. In addition
to condensing the fraternity of employees, this demonstrates the philanthropy of Askey.
Social Care
7
Community Involvement
48
Blood Donation Day
日期:103.3.25(二)
時間:AM10:30~PM0
5:00
地點:中和大樓一樓前
協辦單位:台北捐血中
心
捐血紀念品:實用清潔
牙膏
捐血日
Blood DonationOut of care for others and pay-back to society, Askey Suzhou actively recruits healthy employees to donate blood
at Wujiang Blood Center on 10th of each month. It is important to contribute to society, the company also
reminds employees of the cautions before and after blood donation. For example, employees must sleep
adequately before blood donation and take nutritional supplements after blood donation, so as to prevent any
Community Involvement
49
捐血日
Blood donation day(Suzhou)
7
Social Care
Charity Sale
Charity SaleEducation is the foundation of a nation. In our society there are still many elementary school students from underprivileged families who do not have a good environment to study in, or who cannot afford food or school. As a corporate citizen of society, we hope to donate the income (after deducting necessary cost) from the charity sale of couplets for the Spring Festival directly to these underprivileged families, in the company’s name, through the savings platform of the Ministry of Education (https://www.edusave.edu.tw/news.aspx), so as to contribute to society. In 2013 we raised a sum of NT$52,699 from the charity sale. The receipts from different schools have been received recently.
Activity content:.We invited calligraphers Mr. Chen-hua Lin and Mr. Shi-bo Luo to write the couplets for the Spring Festival on site (the price of each couplet started from NT$500)..The couplets for Spring Festival by the calligraphy class were displayed and auctioned on site (the price of each couplet started from NT$100).
Community Involvement
50
7
Social Care
51
Item GRI Index Extent ofReporting Related Section Page(s)
Strategy and Analysis
1.1 Statement from the most senior decision-maker of the. CEO statement
About Askey
About Askey
About Askey
About Askey
About Askey
About Askey
Significant changes during the reporting period regarding size, structure, or ownership.
Editing principles
Editing principles
Editing principles
Editing principles
Corporate finance/ Employee structure and retention
About Askey
About Askey/ Corporate organizationand governance
CEO statement/ Corporate finance/ Business risk and management
1
2
2
2
2
3
10/25
A/7
A
A
A
A
5/6
3/4
2/7
1/10/11Description of key impacts, risks, and opportunities.1.2
2.1 Name of the organization
Primary brands, products, and/or services2.22.3
Location of organization’s headquarters.
Nature of ownership and
Scale of the reporting organization.
Awards received in the reporting period.
2.42.5
2.6
2.7
2.8
2.9
2.10
Organizational Profile
3.1 Reporting period (e.g., fiscal/calendar year) for information provided.
Date of most recent previous report (if any).3.2
3.3 Reporting cycle (annual, biennial, etc.)
Contact point for questions regarding the report or its contents.3.4
Report Parameters8
GRI 3.1 Index Table
Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report
Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries)
Significant changes during the reporting period regarding size, structure, or ownership.
Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.
Stakeholder identification and communication/ Materiality analysis
Editing principles
Editing principles
About Askey
Editing principles
Editing principles
Editing principles
GRI 3.1 Index Table
This report doesn’t apply external verification
Corporate organization and governance
Corporate organization and governance
13/14
A
A
A
A
A
51
10~12
7
2
Item GRI Index Related Section Page(s)
3.5
3.6
3.7
3.8
3.9
3.10
Report Parameters
Governance, Commitments, and Engagement
52
3.11
3.12
3.13
4.1
4.2
8
GRI 3.1 Index Table
Process for defining report content including:Determining materi-ality;Prioritizing topics within the report; and Identifying
Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.
State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope)
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organi-zations
Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions nocomparability from period to period and/or between organizations
Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business,
Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.
Table identifying the location of the Standard Disclosures in the report
Policy and current practice with regard to seeking external assurance for the report
Policy and current practice with regard to seeking external assurance for the report
Indicate whether the Chair of the highest governance body is also an executive officer
Extent ofReporting
Corporate organization and governance
Corporate organization and governance
Corporate organization and governance
Corporate organization and governance
Corporate organization and governance
CEO statement/About Askey
Corporate organization and governance
Corporate organization and governance
Corporate organization and governance
About Askey
7
7
7
7
9
9
9
2
1/3
13/14
Item GRI Index Related Section Page(s)
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
Governance, Commitments, and Engagement
53
8
GRI 3.1 Index Table
For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.
Mechanisms for shareholders and employees to provide recom-mendations or direction to the highest governance bod
Processes in place for the highest governance body to ensure conflicts of interest are avoided
Process for determining the composition, qualifications, and exper-tise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity.
Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internation-ally agreed standards, codes of conduct, and principles
Linkage between compensation for members of the highest gover-nance body, senior managers, and executives (including departure arrangements), and the organization’s
Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation
Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmen-tal, and social performance
Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses
Explanation of whether and how the precautionary approach or principle is addressed by the organization
Extent ofReporting
About Askey
Corporate finance
Business risk and management
Employee welfare and concern
Corporate finance
Employee welfare and concern
Supplier chain management
Employee structure and retention
Stakeholder identification and communication / Materiality analysis
Stakeholder identification and communication / Materiality analysis
Stakeholder identification and communication / Materiality analysis
Stakeholder identification and communication / Materiality analysis
2
13/14
13/14
13/14
13/14
10
10
11
15
15
41
25
4.13
4.14
4.15
4.16
4.17
EC1
EC2
EC3
EC4
EC5
EC6
EC7 54
8
GRI 3.1 Index Table
Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organi-zation: * Has positions in governance bodies* Participates in projects or committees* Provides substantive funding beyond routine membership dues* Views membership as strategic
List of stakeholder groups engaged by the organization
Basis for identification and selection of stakeholders with whom to engage.
Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group
Financial implications and other risks and opportunities for the organization’s activities due to climate change.
Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation
Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
Procedures for local hiring and proportion of senior manage-menthired from the local community at significant locations of operation
Coverage of the organization’s defined benefit plan obligations.
Significant financial assistance received from government
Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting
Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Item GRI Index Related Section Page(s)
Governance, Commitments, and Engagement
Economic
Extent ofReporting
Energy resource management and wastereduction
Energy resource management and wastereduction
Energy resource management and wastereduction
Energy resource management and wastereduction
Energy resource management and wastereduction
Environmental policy and goal
Energy resource management and waste reduction
Energy resource management and waste reduction
There were no accidents of significant spills in 2013.
Eco-design
Environmental policy and goal
Energy resource management and waste reduction
Employee structure and retention
Employee structure and retention
38/40
36/38
36/40
40
40
32
38
35/37
41
32
40
26
27/28
EN3
EN4
EN5
EN16
EN17
EN19
EN21
EN22
EN23
EN26
EN28
EN29
LA1
LA2 55
8
GRI 3.1 Index Table
Direct energy consumption by primary energy source
Indirect energy consumption by primary source
Energy saved due to conservation and efficiency improvements
Total direct and indirect greenhouse gas emissions by weight.
Other relevant indirect greenhouse gas emissions by weight
Emissions of ozone-depleting substances by weight.
Total water discharge by quality and destination
Total weight of waste by type and disposal method
Total number and volume of significant spills
Initiatives to mitigate environmental impacts of products and services,
Monetary value of significant fines and total number of non-mone-tary sanctions for non-compliance with environmental laws and regulations
Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.
Total workforce by employment type, employment contract, and region
Total number and rate of new employee hires and employee turnover by age group, gender, and region
Item GRI Index Related Section Page(s)
Environmental
Social: Labor Practices and Decent Work
Extent ofReporting
15
15
25
29
34
20/21
18
15
26/27
15
29/30
LA3
LA4
LA5
LA6
LA7
LA8
LA9
LA10
LA11
LA12
LA13
LA14
Employee welfare and concern
Friendly work place policy and goal
Employee structure and retention
Work place safety and health
Work place safety and health
Work place safety and health
Employee welfare and concern
Employee welfare and concern
Employee welfare and concern
Employee welfare and concern
Employee welfare and concern
Health and safety related issues are planned by Environment, Health and Safety committee
56
8
GRI 3.1 Index Table
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation.
Percentage of employees covered by collective bargaining agree-ments
Minimum notice period(s) regarding significant operational chang-es, including whether it is specified in collective agreements.
Percentage of total workforce represented in formal joint manage-ment-worker health and safety committees that help monitor and advise on occupational health and safety programs.
Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender
Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases
Health and safety topics covered in formal agreements with trade unions
Average hours of training per year per employee by gender and by
Percentage of employees receiving regular performance and career
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity
Ratio of basic salary of women to men by employee category, by significant locations of operation
16LA15 Employee welfare and concernReturn to work and retention rates after parental leave, by gender
Item GRI Index Related Section Page(s)
Social: Labor Practices and Decent Work
Extent ofReporting
15
15
15
15
21
2
2
2
42
HR4
HR5
HR6
HR7
HR11
SO4
SO5
SO7
SO8
PR2
22HR3
Employee welfare and concern
Employee welfare and concern
Friendly work place policy and goal
Friendly work place policy and goal
Friendly work place policy and goal
Friendly work place policy and goal
There were no violations of corruption in 2013
About Askey
About Askey
About Askey
Product responsibility policy and goal 57
8
GRI 3.1 Index Table
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
Total number of incidents of discrimination and corrective actions taken
Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights
Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.
Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.
Number of grievances related to human rights filed, addressed, and resolved through formal grievance mechanisms
Actions taken in response to incidents of corruption.
Public policy positions and participation in public policy develop-ment and lobbying
Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.
Monetary value of significant fines and total number of non-mone-tary sanctions for non-compliance with laws and regulations.
Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes
Item GRI Index Related Section Page(s)
Social: Human Rights
Social: Society
Social: Product Responsibility
Extent ofReporting
42
43PR5
PR8
PR9
Note:「●」Fully disclosed;「 」Partially disclosed
42PR4
Product responsibility policy and goal
Protect the interests of customers
Product responsibility policy and goal
58
8
GRI 3.1 Index Table
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
There were no substantiated complaints regarding breaches of customer privacy and losses of customer data in 2013.
Item GRI Index Related Section Page(s)
Social: Product Responsibility
Extent ofReporting