background imageflickr: spierzchala

Ask the ExpertsApril 17, 2012

Agenda

❖ Introductions

❖ Areas of expertise and/or interest

❖ Most common questions

❖ Hot topics

❖ Your questions

Nicky Bleiel

❖ Senior Information Developer, ComponentOne

❖ 17+ years of tech comm in software

❖ VP-elect, Society for Technical Communication

❖ Speaker at STC, tcworld, and others

❖ Instructor at Community College of Allegheny County

Dr. Tony Self❖ Based in Melbourne

❖ Trainee Technical Writer inaircraft factory in 1979

❖ Started HyperWrite in 1993

❖ Help organisations implement documentation technologies

❖ Help systems, online content, DITA

❖ Adjunct fellow at Swinburne University

Sarah O’Keefe

❖ Founder and president, Scriptorium Publishing

❖ Content strategy for tech comm

❖ Currently working on Content Strategy 101 (contentstrategy101.com)

Twitter

❖ @sarahokeefe

❖ @nickybleiel

❖ @hyperwrite (Tony)

User assistanceDITA Standards and methodologiesMinis

Embedded helpUser assistance design

Single sourcingConvergence tech comm

Star Trek (TOS)

XML and DITAPublishing automationContent strategyChocolate

“What is the best [Help Authoring Tool | DITA Editor |Publishing System | CMS] touse?”

“What should I be delivering?”

“Should we implement DITA (or XML?)”

It depends.

flickr: Richard Fisher

“What is the best [Help Authoring Tool | DITA Editor | Publishing System | CMS] to use?”

“What should I be delivering?”

“Should we implement DITA (or XML)?”

Should I use a wiki for documentation?

flickr: phillipstewart

Content strategy: Fad or fab?

flickr: stevendepolo

The tech comm career: Awful or awesome?

flickr: wordridden

Your questions flickr: theogeo