ashoke_bhattacharya

8/6/2019 Ashoke_Bhattacharya

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RESUME

Ashoke BhattacharyaObjective To join a high-end BPO/KPO/IT company in an analytical process.

Work Experience 21 months of work experience at Dell BPO as a Process Associate. The name of the department was Order Fulfillment. The responsibilities handled were:

Carrying out of transaction processing related to physical claims of Dells productsthrough the logistics module of SAP in case of the complaints of channel partners.

Preparation of credit notes, shipping documents related to logistics. Extensive interaction with cargo companies like DHL for the prompt movement

of goods. Preparation of charts related to the stock of different Dell products in the warehouses

of the Asia Pacific countries namely Singapore, Australia, New Zealand for theanalysts based in Singapore.

Preparation of quotes of Dells products for the customers of Thailand, Singaporeand carrying out the related logistical transaction processing to ensure the deal.

Extensive interaction with the channel partners of Dell like Bond and Bond Company,Tech Pacific etc.

Preparation of quality charts of the whole team to ensure the proper flow of process. Training of the new joinees.

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Education 2008 Completing Two Years Postgraduate Diploma in Business Management from Institute of

Management, Delhi (Approved by AICTE) and ranked as category A institution in thecountry by AIMA. (Aggregate Score: 88% till date all terms taken together). The area of specialization: MARKETING and FINANCE

2003 Passed B.Com (Hons.) from St. Xaviers College, Mumbai under Bombay Universitywith 75.6% marks.

2000 Passed Higher Secondary Examination in the Commerce stream from Polish ChurchCollegiate School under the aegis of Maharashtra. Council of H.S. Education with 85%

marks.

1998 Passed Secondary Examination from International Model School under the aegisof Central Board of Secondary Education with 98% marks.

Projects Undertaken Retail Audit of the penetration level of Colgate Gel covering five markets of DelhiDuring PGDBM with a sample size of 150 customers. Branding perspectives in the organised retail industry

Calculation of Beta for the FMCG industry in general and Emami Company in particular.A study of the depository system in IndiaA study of the financial performance of the power sector of the countryA study of the comparison between the products and services of Standard Chartered bank and HDFC bank.

C/o. Mr. Subhamoy BhattacharyaB-27/2, Merlin Housing Estate

New Delhi 750026Phone: 011-25267890 (Residence)9861590297 (Cell New Delhi)

Email: [email protected]
mailto:[email protected]:[email protected]:[email protected]


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Summer Training Undergone 8 weeks of summer training at HDFC Bank, Chandigarh .The title of the project is Retail Banking at HDFC Bank. The aspects are as follows:

Study of the perception, awareness and satisfaction of customers regarding HDFC Bank. Making the retailers aware of the current account facilities of the bank. A macro study of the retail banking industry and bringing retail concepts in banking like

Promotion and positioning of the bank branches as stores selling financial products.

Carrying out of customer loyalty programmes. ______________________________________________________________________________________________

Dissertation The topic of dissertation is Retail Customer Service.

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OtherQualifications Passed the Green Belt Examination with 64% marks. It was sponsored by Dell

Corporation and training was carried out by Indian Statistical Institute. _______________________________________________________________________________________________

Achievements Got 1st prizes in Inter B-school Role Play competition, Admad Show and 3 rd prize

in Extempore competition held by Institute of Management Studies., Gurgaon. Got 2nd prize in Inter B-school Extempore Competition held by Punjab

University. Got 2nd prize in Inter B-school Extempore competition held by Apeejay

School of Management,Noida. Got the 3 rd prize in Inter School debate competition held by Rotary Club of

Kolkata. Was actively engaged with the Scouting movement and went to several camps.

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Personal Date of Birth : 17 th November, 1982Marital Status : Single

Languages : English, Hindi, Bengali,PunjabiIT Skill Set : MS Office, Internet ______________________________________________________________________________________________

Reference 1) Capt. Vikash Sharma (Chief CoordinatorPlacements)

INSTITUTE OF MANAGEMENT2130/4711, Vivekananda Marg,New Delhi751002

E-mail: [email protected]

2) Prof. Subhamaya PandaAssociate Professor INSTITUTE OF MANAGEMENT2130/4711, Vivekananda Marg,New Delhi751002E-mail: [email protected]

3) Mr. Brajamohan TareniaAssistant Manager HDFC Bank Limited45, Vasant Kunj

New Delhi - 751009011-2536124/6125/3864E-mail: [email protected]
mailto:[email protected]:[email protected]


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