ashforth, humphrey - emotional labor in service roles the influence of identity

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Page 1: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 2: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 3: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 4: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 5: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 6: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 7: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 9: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 10: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 11: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 19: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 24: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 25: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

Page 26: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 27: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

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Page 28: Ashforth, Humphrey - Emotional Labor in Service Roles the Influence of Identity

Copyright © 1993. All rights reserved.

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