asean mra for tourism professionals and the six labor divisions
TRANSCRIPT
Aparri to Jolo
Philippines and the rest of ASEAN
ASEAN Community PillarsPillars Aims
ASEAN Political –Security
Community
ASEAN Socio-Cultural
Community
ASEAN Economic
Community
aim to ensure that countries in the region live at peace with one another and with the world in a just, democratic and harmonious environmentaims to contribute to realizing an ASEAN Community that is people-oriented and socially responsible with a view to achieving enduring solidarity and unity among the peoples and Member States of ASEAN• a single market and production base, • a highly competitive economic region, • a region of equitable economic
development, • a region fully integrated into the global
economy.
Free flow of Goods
Food & agricultural
security
Free flow of investment
Free flow of capital
Free flow of skilled labour
Integration of 12 Priority sectors
SINGLE MARKET AND PRODUCTION BASE
Free flow of services
Mutual Recognition Arrangements (MRAs)
MRAs Date
1. Engineering Services Dec 2005
2. Electronic and Electrical Equipment Preamble Dec 2005
3. Nursing Services Dec 2006
4. Architecture and Surveying Services Nov 2007
5. Dental Practitioners Aug 2008
6. Medical Practitioners Aug 2008
7. Accountancy Feb 2009
8. Tourism Nov 2012
PRC
TESDA
Common ASEAN Tourism Curriculum
http://www.tourismindustryboard.org/resources/compiled-reports/
Labor DivisionsHousekeeping
Tour Operations
Food ProductionF&B Service
Front Office Travel Services
Hotel Services Hotel Services (23 job titles)(23 job titles)
Front OfficeFront Office1.1.Front Office ManagerFront Office Manager2.2.Front Office SupervisorFront Office Supervisor3.3.ReceptionistReceptionist 4.4.Telephone OperatorTelephone Operator
5.5.Bell BoyBell Boy
Food ProductionFood Production1.1.Executive ChefExecutive Chef2.2.Demi ChefDemi Chef3.3.Commis ChefCommis Chef4.4.Chef de PartieChef de Partie5.5.Commis PastryCommis Pastry6.6.BakerBaker7.7.ButcherButcher
Housekeeping 1.Executive Housekeeper2.Laundry Manager3.Floor Supervisor4.Room Attendant5.Public Area Cleaner
F&B Services1.F&B Director2.F&B Outlet Manager3.Headwaiter4.Bartender5.Waiter
Travel Services Travel Services (9 job titles)(9 job titles)
Travel AgenciesTravel Agencies
1.1.General ManagerGeneral Manager2.2.Assistant General ManagerAssistant General Manager3.3.Senior Travel ConsultantSenior Travel Consultant 4.4.Travel ConsultantTravel Consultant
Tour OperatorTour Operator1.1.Product ManagerProduct Manager2.2.Sales and Marketing ManagerSales and Marketing Manager3.3.Credit ManagerCredit Manager4.4.Ticketing ManagerTicketing Manager5.5.Tour ManagerTour Manager
Sample QualificationsHousekeeping
Tour Operations
Food Production
F&B Service
Front Office Travel Services
Packaging a ASEAN Qualification
• Core and Generic Competencies– required
• Functional Competencies– Flexible, based on institutional, industry and
individual requirements– Minimum number of competencies only– Can come from several clusters
Competency & Labor Division Listing
• 2 primary and 6 secondary labor divisions• 32 job titles• 52 qualifications - Certificate II, III, IV, Diploma,
Advanced Diploma• 242 competency – from ASEAN Common
Competency Standards for Tourism Professionals (ACCSTP)
CATC & ACCSTP5 levels of Qualifications & Level Indicators
Framework Level Level Indicator
Level 5 – Advanced Diploma
Sophisticated, broad and specialised competence with senior management skills
Level 4 – Diploma Specialised competence with managerial skills
Level 3 – Certificate IV Greater technical competence with supervisory skills
Level 2 – Certificate III Broad range of skills in more varied context and team leader responsibilities
Level 1 – Certificate II Basic, routine skills in a defined context
Certificate
II Certificate
III Certificate
IV Diploma Advanced Diploma
Sub-Total
Food & Beverage 2 2 3 1 1 9
Food Production 2 3 3 1 1 10
Front Office 1 1 1 1 1 5
Housekeeping 1 1 1 1 1 5 Tour
Operation (Management)
2 3 4 2 1 12
Travel Agencies 3 3 3 1 1 11
TOTAL 11 13 15 7 6 52
ASEAN Qualifications
TESDATourism Qualifications
National Certificate
II
NationalCertificate
III
National Certificate
IVSub-Total
Food & Beverage 1 1 1 3Cookery/Commercial Cooking 1 1 1 3Bread and Pastry Production 1 1Bartending 1 1Barista 1 1Attractions and Theme Parks 1 1Events Management Services 1 1Front Office 1 1Housekeeping 1 1 1 3Local Guiding Services 1 1Tourism Promotion Services 1 1Travel Services 1 1
TOTAL 11 4 3 18
ASEAN Common Competency Standards for Tourism Professionals
ACCSTP
Comparison Between ASEAN & TESDA Qualifications
CATC/ACCSTP TESDA TR
No. of qualifications
competencies
Competency standards
52 18
• Basic• Common • Core
• Core and Generic• Functional
• Institution• Industry• Government - PH
• Institution• Industry• Government – PH• Region - ASEAN
Competency Clusters1. Common core2. Restaurant Services3. English Language
Proficiency4. Management &
Leadership5. Travel Agency – ticketing6. Commercial Cookery7. Hotel Front Office8. Tour Guide Services
9. Housekeeping10.Patisserie11.Security Services 12.Food and Beverage
Service13.General Administration14.Financial Administration15.Human Resource
Development16.Resource Management
Go to: http://www.waseantourism.com/
Press “here”
“guest1”
Presentation Slides
Trainee Manual
Trainer Guide
Assessor’s Manual
Toolbox 145 out of 242 competencies have
been completed
Assessor Manual– Oral Questions– Written Questions with
Model Answers– Third Party Statement– Observation Checklist– Competency Recording
Sheet.
Powerpoint Presentation• PowerPoint
Presentation• Instructions for
Trainers for Using PowerPoint
Trainer Guide– Training PowerPoint
slides– Trainer notes– Recommended training
equipment.
Trainee Manual• Glossary of terms &
acronyms• Trainee notes/training
content• Work Projects• Summaries• Evaluation Sheet• Recommended
reading materials.
USING THE CATC AND ACCSTP TOOLBOX
How to use? – Training and education providers
• Conduct tracer study• Get inputs from industry advisory board.• Choose the qualification• Download the appropriate competencies• Review the materials• Undertake a curriculum mapping• “enrich” the materials with additional information• Prepare the final materials
Curriculum Mapping• Compare curriculum
– CHED compliant – PSGs in CMO– ASEAN qualifications – CATC, ACCSTP– TESDA qualifications – TRs, CBLM
• Choose common competencies shared by all agencies
Curriculum Mapping
• Add “unique” competencies that will create a “competitive edge,” or “niche”
• Finalize curriculum• Add assessment and certification as part of
your validation
Curriculum Mapping - CHED
Surveys
• Academe: https://docs.google.com/forms/d/1zRVbjM_XE5lXByEqgOVbExj4SVMpScZSw90JeNihz8E/viewform?usp=send_form
• Student https://docs.google.com/forms/d/1i4guI6GyFvbG2RdBjaL47gZ_erXEVEXW3eSR5YOb6A0/viewform?usp=send_form
• Industry: https://docs.google.com/forms/d/1_3ve2yAi6dZPK63-BqbNCdnnAvI4eSgqfyH9pqbNwe0/viewform?usp=send_form
Curriculum Mapping - Industry, Faculty, Students