ascendum solutions overview
TRANSCRIPT
Presented Thursday, September 20, 2012
Introductions
• Ascendum overview
• Macy’s/Ascendum current projects
• Ascendum SharePoint expertise
Macy’s SharePoint
• Team overview
• Projects for 2012-13
• Guidance
Schedule Production & Operations Project Discussion
Global IT services firm• Cincinnati, Bangalore, Ahmedabad
• Minority-owned
• 1,500 families
Results-oriented• Built on values
• Process-driven (5Ds)
• IT Assessments• SISP• Software Selection• Business Intelligence Strategy• ROI Analysis• Social Media Strategy
• SharePoint On-DemandTM
• Testing On-DemandTM
• Project ManagementOn-DemandTM
• Contract• Contract to Hire• Permanent Placement• Dedicated Development
Center• Internship Development
Program
• SharePoint• Magento• Custom App Dev• Quality Assurance• Creative Services
• Hosting and Cloud Services
• Security• Microsoft Core Infra• Virtualization• Desktop and Server
Support
A case study is worth 1,000 words…
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Idea Bank
• Branding/design
• Business Intelligence
• Workflow
JRQ Scheduling
• Manage seasonal hiring crunch
• Design, workflow, and InfoPath forms
• Integrate with PeopleSoft
• Reporting and analytics
QA
• Bundled into each SP project
• On-shore delivery at off-shore rates
• Reduces client support expense (100% of clients saved 25-50% of projected budget)
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Global employee base; call center-skilled little engagement
• Rolled out SharePoint with limited plan and limited budget
• All projects subject to ROI scrutiny
Solution
• Facilitated strategic planning session (MSFT); demos, discussions, options
Results
• Created a roadmap for initiatives
• Visual hierarchy of priorities and milestones
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Team was on outdated, unsupported version of SharePoint
• Dissatisfaction with lack of functionality and internal resource constraints to fix
Solution
• Migrated to SP 2010
• Cleaned up site structure and IA
Results
• Increase in user adoption
• Reduction in wasteful storage and redundancy
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Board wanted integrated, dashboard view of data
• Budget and staff limitations
Solution
• Prioritized 14 KPI
• Used SP 2010 and Performance Point, SSAS cubes, Excel, and SSRSs
Results
• Improved communication efficiency and collaboration
• Quicker, more-informed decisions
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Onboard thousands of employees/month all over the country
• Hundreds of documents, forms, badges, etc.
Solution
• Built a workflow automating tasks and approval processes
• Integrated 3rd party tool with SP to provide enhanced functionality
Results
• Fewer errors, quicker ramp-up; increased new hire engagement (lower attrition)
• HR efficiency
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Needed structure on player evaluation during draft process
• Myriad data points; no cohesion
Solution
• Leverage SharePoint as a portal
• Information architecture
Results
• Easier, quicker access for decision makers
• Super Bowl 2013?
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Knowledge gap
• Maternity leave causing stress and business impact
Solution
• Scalable, on-demand resources
• Roadmap to provide organization; hosting and virtual admin
Results
• Resolved workflow issues
• Improved internal service levels and efficiency
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Needed new digital presence
• Stay within Kroger ‘banner’ site criteria
Solution
• Migrate from closed CMS to SP 2010
• Work with internal teams on new content, location finder, etc.
Results
• Launching end of 2012!
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Bring discipline to 64 disparate plants
• Leverage and spread best practices enterprise-wide
• History of failed shared-services model
Solution
• Mapped out business processes
• Established strategy to share resources and successes
Results
• Better plant production reporting
• Document management system focused on safety and ISO-compliance
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge
• Multi-site (150+) governance and management
• Weren’t maintaining the brand across disparate geographic regions
Solution
• Provided expertise in the areas where they were lacking (SP admin, dev, arch)
• Leveraged a central data ‘store’ of content
Results
• Reduced support costs – easier to manage
• Internal customer satisfaction
• Brand consistency maintained – more efficient (and quicker) results
CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
Challenge• Safety and environmental documents
needed to be better organized
• Out of compliance and generally just an unsafe practice
Solution• Use SharePoint’s inherent document
repository and governance features
• Develop a process to update and maintain lists and libraries; utilize meta data and enterprise search
Results• Phase I underway
• Correct forms and data being pushed out to 300+ end-users
Organizational structure
• How organized?
• SharePoint roadmap/vision
How are projects planned (FY13)
• Scope
90 days
2 year plan
Working with external vendors
• What’s worked well
• What hasn’t worked well
Projects that need help
• “One view of the customer”
Wishlist
• Internal ‘craigslist’
• Jive/Yammer social collab
• Enterprise search (internal and external)
• Real-time customer promotions (mobile)
Presented Thursday, September 20, 2012