asante 2020 benefit summaries & legal notices · 2019. 12. 29. · mily per calend ar year....

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> Summary of Benefits and Coverage Asante PPO Health Plan, Asante Savings Health Plan, Asante Reimbursement Health Plan & Asante Flexible Workforce Health Plan > Annual Required Notices > Summary of Material Modification > Notice of Privacy Practices > Continuation Coverage Rights Under Cobra > Medicare Notice of Creditable Coverage > New Health Insurance Marketplace Coverage > Where To Get Help ASANTE 2020 BENEFIT SUMMARIES & LEGAL NOTICES

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  • > Summary of Benefits and Coverage

    – Asante PPO Health Plan, Asante Savings Health Plan, Asante Reimbursement Health Plan & Asante Flexible Workforce Health Plan

    > Annual Required Notices

    > Summary of Material Modification

    > Notice of Privacy Practices

    > Continuation Coverage Rights Under Cobra

    > Medicare Notice of Creditable Coverage

    > New Health Insurance Marketplace Coverage

    > Where To Get Help

    ASANTE2020 BENEFIT SUMMARIES & LEGAL NOTICES

  • Su

    mm

    ary

    of

    Ben

    efit

    s an

    d C

    ove

    rag

    e: W

    hat t

    his

    Pla

    n C

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    s &

    Wha

    t You

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    For

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    ered

    Ser

    vice

    s C

    ove

    rag

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    erio

    d:

    01/0

    1/20

    20 –

    12/

    31/2

    020

    AS

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    Qu

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    Wh

    y T

    his

    Mat

    ters

    :

    Wh

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    th

    e o

    vera

    ll d

    edu

    ctib

    le?

    Asa

    nte

    pref

    erre

    d ne

    twor

    k an

    d R

    egen

    ce n

    etw

    ork

    prov

    ider

    s: $

    500

    indi

    vidu

    al /

    $1,0

    00 fa

    mily

    per

    cal

    enda

    r ye

    ar. R

    egen

    ce li

    mite

    d ne

    twor

    k pr

    ovid

    ers:

    $2,

    000

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    vidu

    al /

    $4,0

    00 fa

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    per

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    enda

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    ut-o

    f-ne

    twor

    k: $

    2,50

    0 in

    divi

    dual

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    ,000

    fam

    ily p

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    alen

    dar

    year

    . The

    ded

    uctib

    le a

    mou

    nts

    for

    Asa

    nte

    pref

    erre

    d ne

    twor

    k pr

    ovid

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    Reg

    ence

    net

    wor

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    ovid

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    and

    Reg

    ence

    lim

    ited

    netw

    ork

    prov

    ider

    s cr

    oss

    accu

    mul

    ate.

    Gen

    eral

    ly, y

    ou m

    ust p

    ay a

    ll of

    the

    cost

    s fr

    om p

    rovi

    ders

    up

    to th

    e de

    duct

    ible

    am

    ount

    bef

    ore

    this

    pla

    n be

    gins

    to p

    ay. I

    f you

    hav

    e ot

    her

    fam

    ily m

    embe

    rs o

    n th

    e pl

    an, e

    ach

    fam

    ily m

    embe

    r m

    ust m

    eet t

    heir

    own

    indi

    vidu

    al d

    educ

    tible

    unt

    il th

    e to

    tal a

    mou

    nt o

    f ded

    uctib

    le e

    xpen

    ses

    paid

    by

    all f

    amily

    mem

    bers

    mee

    ts th

    e ov

    eral

    l fam

    ily d

    educ

    tible

    .

    Are

    th

    ere

    serv

    ices

    co

    vere

    d

    bef

    ore

    yo

    u m

    eet

    you

    r d

    edu

    ctib

    le?

    Yes

    . Cer

    tain

    pre

    vent

    ive

    care

    and

    thos

    e se

    rvic

    es li

    sted

    be

    low

    as

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    as

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    an c

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    s so

    me

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    s an

    d se

    rvic

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    ven

    if yo

    u ha

    ven'

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    met

    th

    e de

    duct

    ible

    am

    ount

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    sura

    nce

    may

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    mpl

    e, th

    is p

    lan

    cove

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    in p

    reve

    ntiv

    e se

    rvic

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    ithou

    t cos

    t sh

    arin

    g an

    d be

    fore

    you

    mee

    t you

    r de

    duct

    ible

    . See

    a li

    st o

    f cov

    ered

    pr

    even

    tive

    serv

    ices

    at h

    ealth

    care

    .gov

    /cov

    erag

    e/pr

    even

    tive

    -car

    e-be

    nefit

    s/.

    Are

    th

    ere

    oth

    er d

    edu

    ctib

    les

    for

    spec

    ific

    ser

    vice

    s?

    No.

    Y

    ou d

    on't

    have

    to m

    eet d

    educ

    tible

    s fo

    r sp

    ecifi

    c se

    rvic

    es.

    Wh

    at is

    th

    e o

    ut-

    of-

    po

    cket

    lim

    it

    for

    this

    pla

    n?

    Asa

    nte

    pref

    erre

    d ne

    twor

    k pr

    ovid

    ers:

    $2,

    500

    indi

    vidu

    al /

    $5,0

    00 fa

    mily

    per

    cal

    enda

    r ye

    ar. *

    Reg

    ence

    net

    wor

    k pr

    ovid

    ers:

    $3,

    500

    indi

    vidu

    al /

    $7,0

    00 fa

    mily

    per

    cal

    enda

    r ye

    ar. R

    egen

    ce li

    mite

    d ne

    twor

    k pr

    ovid

    ers:

    $7,

    500

    indi

    vidu

    al /

    $15,

    000

    fam

    ily p

    er c

    alen

    dar

    year

    . The

    out

    -of-

    pock

    et li

    mit

    amou

    nts

    for

    Asa

    nte

    pref

    erre

    d ne

    twor

    k pr

    ovid

    ers,

    Reg

    ence

    net

    wor

    k pr

    ovid

    ers

    and

    Reg

    ence

    lim

    ited

    netw

    ork

    prov

    ider

    s cr

    oss

    accu

    mul

    ate.

    Out

    -of-

    netw

    ork:

    $8,

    250

    indi

    vidu

    al /

    $16,

    500

    fam

    ily p

    er c

    alen

    dar

    year

    . *T

    he R

    egen

    ce n

    etw

    ork

    out-

    of-p

    ocke

    t lim

    it fo

    r m

    edic

    al a

    nd p

    resc

    riptio

    n be

    nefit

    s ar

    e co

    mbi

    ned.

    The

    out

    -of-

    pock

    et li

    mit

    is th

    e m

    ost y

    ou c

    ould

    pay

    in a

    yea

    r fo

    r co

    vere

    d se

    rvic

    es. I

    f you

    hav

    e ot

    her

    fam

    ily m

    embe

    rs in

    this

    pla

    n, th

    ey h

    ave

    to m

    eet

    thei

    r ow

    n ou

    t-of

    -poc

    ket l

    imits

    unt

    il th

    e ov

    eral

    l fam

    ily o

    ut-o

    f-po

    cket

    lim

    it ha

    s be

    en m

    et.

    Wh

    at is

    no

    t in

    clu

    ded

    in t

    he

    ou

    t-o

    f-p

    ock

    et li

    mit

    ?

    Pre

    miu

    ms,

    bal

    ance

    -bill

    ed c

    harg

    es, a

    nd h

    ealth

    car

    e th

    is

    plan

    doe

    sn't

    cove

    r.

    Eve

    n th

    ough

    you

    pay

    thes

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    pens

    es, t

    hey

    don'

    t cou

    nt to

    wa

    rd th

    e ou

    t-of

    -po

    cket

    lim

    it.

  • 2 o

    f 8

    Will

    yo

    u p

    ay le

    ss if

    yo

    u u

    se a

    n

    etw

    ork

    pro

    vid

    er?

    Y

    es. A

    sant

    e pr

    ovid

    ers.

    See

    reg

    ence

    .com

    /go/

    OR

    /Pre

    ferr

    ed

    or c

    all 1

    (88

    8) 3

    44-8

    235

    for

    a lis

    t of n

    etw

    ork

    prov

    ider

    s.

    Thi

    s pl

    an u

    ses

    a pr

    ovid

    er n

    etw

    ork.

    You

    will

    pay

    less

    if y

    ou u

    se a

    pro

    vide

    r in

    th

    e pl

    an's

    net

    wor

    k. Y

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    ill p

    ay th

    e m

    ost i

    f you

    use

    an

    out-

    of-n

    etw

    ork

    prov

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    , and

    you

    mig

    ht r

    ecei

    ve a

    bill

    from

    a p

    rovi

    der

    for

    the

    diffe

    renc

    e be

    twee

    n th

    e pr

    ovid

    er's

    cha

    rge

    and

    wha

    t you

    r pl

    an p

    ays

    (bal

    ance

    bill

    ing)

    . Be

    awar

    e, y

    our

    netw

    ork

    prov

    ider

    mig

    ht u

    se a

    n ou

    t-of

    -net

    wor

    k pr

    ovid

    er fo

    r so

    me

    serv

    ices

    (su

    ch a

    s la

    b w

    ork)

    . Che

    ck w

    ith y

    our

    prov

    ider

    bef

    ore

    you

    get s

    ervi

    ces.

    Do

    yo

    u n

    eed

    a r

    efer

    ral t

    o s

    ee a

    sp

    ecia

    list?

    N

    o.

    You

    can

    see

    the

    spec

    ialis

    t you

    cho

    ose

    with

    out a

    ref

    erra

    l.

    A

    ll co

    paym

    ent a

    nd c

    oins

    uran

    ce c

    osts

    sho

    wn

    in th

    is c

    hart

    are

    afte

    r yo

    ur d

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    tible

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    bee

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    f a d

    educ

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    app

    lies.

    Co

    mm

    on

    Med

    ical

    Eve

    nt

    Ser

    vice

    s Y

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    Nee

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    Wh

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    Will

    Pay

    Lim

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    Imp

    ort

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    Info

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    ion

    Asa

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    Pre

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    Net

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    ork

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    ctib

    le d

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    pply

    ; 15

    % c

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    ce fo

    r al

    l oth

    er s

    ervi

    ces

    $25

    copa

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    ffice

    vi

    sit,

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    ctib

    le d

    oes

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    ; 15

    % c

    oins

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    ce fo

    r al

    l oth

    er s

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    ces

    $75

    copa

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    ctib

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    ly;

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    coi

    nsur

    ance

    fo

    r al

    l oth

    er

    serv

    ices

    Pre

    vent

    ive

    care

    /scr

    eeni

    ng/

    imm

    uniz

    atio

    n N

    o ch

    arge

    N

    o ch

    arge

    N

    o ch

    arge

    50%

    coi

    nsur

    ance

    for

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    -of-

    netw

    ork

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    ider

    s,

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    r de

    duct

    ible

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    ay h

    ave

    to p

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    r se

    rvic

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    at a

    ren'

    t pr

    even

    tive.

    Ask

    you

    r pr

    ovid

    er if

    the

    serv

    ices

    ne

    eded

    are

    pre

    vent

    ive.

    The

    n ch

    eck

    wha

    t you

    r pl

    an w

    ill p

    ay fo

    r. S

    ubje

    ct to

    pre

    vent

    ive

    care

    gu

    idel

    ines

    .

  • 3 o

    f 8

    Co

    mm

    on

    Med

    ical

    Eve

    nt

    Ser

    vice

    s Y

    ou

    May

    Nee

    d

    Wh

    at Y

    ou

    Will

    Pay

    Lim

    itat

    ion

    s, E

    xcep

    tio

    ns,

    & O

    ther

    Imp

    ort

    ant

    Info

    rmat

    ion

    Asa

    nte

    Pre

    ferr

    ed

    Net

    wo

    rk P

    rovi

    der

    (Y

    ou

    will

    pay

    th

    e le

    ast)

    Reg

    ence

    Net

    wo

    rk

    Pro

    vid

    er

    (Yo

    u w

    ill p

    ay t

    he

    leas

    t)

    Reg

    ence

    Lim

    ited

    N

    etw

    ork

    Pro

    vid

    er

    (Yo

    u w

    ill p

    ay t

    he

    mo

    st)

    If y

    ou

    hav

    e a

    test

    Dia

    gnos

    tic te

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    x-ra

    y,

    bloo

    d w

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    15

    % c

    oins

    uran

    ce

    30%

    coi

    nsur

    ance

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    % c

    oins

    uran

    ce

    50%

    coi

    nsur

    ance

    for

    Out

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    ork

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    agin

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    T/P

    ET

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    If y

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  • 4 o

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    Med

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    Ser

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    Lim

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    Imp

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    Info

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    ance

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    Inpa

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    ce

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    ance

    for

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    and

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    r fa

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    ance

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    ce fo

    r O

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  • 5 o

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    Co

    mm

    on

    Med

    ical

    Eve

    nt

    Ser

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    s Y

    ou

    May

    Nee

    d

    Wh

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    Will

    Pay

    Lim

    itat

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    ns,

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    ther

    Imp

    ort

    ant

    Info

    rmat

    ion

    Asa

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    Pre

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    Net

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    ce

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    ance

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    ce

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  • NONDISCRIMINATION NOTICE

    01012017.04PF12LNoticeNDMARegence

    Regence complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Regence does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Regence: Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    Qualified sign language interpreters

    Written information in other formats (large print, audio, and accessible electronic formats, other formats)

    Provides free language services to people whose primary language is not English, such as:

    Qualified interpreters

    Information written in other languages If you need these services listed above, please contact: Medicare Customer Service 1-800-541-8981 (TTY: 711) Customer Service for all other plans 1-888-344-6347 (TTY: 711) If you believe that Regence has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our civil rights coordinator below: Medicare Customer Service Civil Rights Coordinator MS: B32AG, PO Box 1827 Medford, OR 97501 1-866-749-0355, (TTY: 711) Fax: 1-888-309-8784 [email protected] Customer Service for all other plans Civil Rights Coordinator MS CS B32B, P.O. Box 1271 Portland, OR 97207-1271 1-888-344-6347, (TTY: 711) [email protected]

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW, Room 509F HHH Building Washington, DC 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

  • Language assistance

    01012017.04PF12LNoticeNDMARegence

    ATENCIÓN: si habla español, tiene a su disposición

    servicios gratuitos de asistencia lingüística. Llame al

    1-888-344-6347 (TTY: 711).

    注意:如果您使用繁體中文,您可以免費獲得語言

    援助服務。請致電 1-888-344-6347 (TTY: 711)。

    CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ

    trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-

    344-6347 (TTY: 711).

    주의: 한국어를 사용하시는 경우, 언어 지원

    서비스를 무료로 이용하실 수 있습니다. 1-888-

    344-6347 (TTY: 711) 번으로 전화해 주십시오.

    PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari

    kang gumamit ng mga serbisyo ng tulong sa wika nang

    walang bayad. Tumawag sa 1-888-344-6347 (TTY:

    711).

    ВНИМАНИЕ: Если вы говорите на русском языке,

    то вам доступны бесплатные услуги перевода.

    Звоните 1-888-344-6347 (телетайп: 711).

    ATTENTION : Si vous parlez français, des services

    d'aide linguistique vous sont proposés gratuitement.

    Appelez le 1-888-344-6347 (ATS : 711)

    注意事項:日本語を話される場合、無料の言語支

    援をご利用いただけます。1-888-344-6347

    (TTY:711)まで、お電話にてご連絡ください。

    ti’go Diné

    Bizaad, saad

    1-888-344-6347 (TTY: 711.)

    FAKATOKANGA’I: Kapau ‘oku ke Lea-

    Fakatonga, ko e kau tokoni fakatonu lea ‘oku nau fai

    atu ha tokoni ta’etotongi, pea te ke lava ‘o ma’u ia.

    ha’o telefonimai mai ki he fika 1-888-344-6347 (TTY:

    711)

    OBAVJEŠTENJE: Ako govorite srpsko-hrvatski,

    usluge jezičke pomoći dostupne su vam besplatno.

    Nazovite 1-888-344-6347 (TTY- Telefon za osobe sa

    oštećenim govorom ili sluhom: 711)

    ប្រយ័ត្ន៖ បរើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, បសវាជំនួយខ្ននកភាសា បោយមិនគិត្ឈ្ន លួ គឺអាចមានសំរារ់រំបរ ើអ្នក។ ចូរ ទូរស័ព្ទ 1-888-344-6347 (TTY: 711)។

    ਧਿਆਨ ਧਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਿ ੇਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਧ ਿੱ ਚ ਸਹਾਇਤਾ ਸੇ ਾ ਤੁਹਾਡ ੇਲਈ ਮੁਫਤ ਉਪਲਬਿ ਹੈ। 1-888-344-6347 (TTY: 711) 'ਤੇ ਕਾਲ ਕਰੋ।

    ACHTUNG: Wenn Sie Deutsch sprechen, stehen

    Ihnen kostenlose Sprachdienstleistungen zur

    Verfügung. Rufnummer: 1-888-344-6347 (TTY: 711)

    ማስታወሻ:- የሚናገሩት ቋንቋ አማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፤ በሚከተለው ቁጥር

    ይደውሉ 1-888-344-6347 (መስማት ለተሳናቸው:- 711)፡፡

    УВАГА! Якщо ви розмовляєте українською

    мовою, ви можете звернутися до безкоштовної

    служби мовної підтримки. Телефонуйте за

    номером 1-888-344-6347 (телетайп: 711)

    ध्यान दिनहुोस्: तपार्इलं ेनेपाली बोल्नहुुन्छ भने तपार्इकंो दनदतत भाषा सहायता सेवाहरू

    दनिःशलु्क रूपमा उपलब्ध छ । फोन गनुुहोस ्1-888-344-6347 (दिदिवार्इ:

    711

    ATENȚIE: Dacă vorbiți limba română, vă stau la

    dispoziție servicii de asistență lingvistică, gratuit.

    Sunați la 1-888-344-6347 (TTY: 711)

    MAANDO: To a waawi [Adamawa], e woodi ballooji-

    ma to ekkitaaki wolde caahu. Noddu 1-888-344-6347

    (TTY: 711)

    โปรดทราบ: ถา้คุณพดูภาษาไทย คุณสามารถใชบ้ริการช่วยเหลือทางภาษาไดฟ้รี โทร 1-888-344-6347 (TTY: 711)

    ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວ ້ າພາສາ ລາວ, ການບໍ ລິ ການຊ່ວຍເຫ ຼື ອດ້ານພາສາ, ໂດຍບໍ່ ເສັຽຄ່າ, ແມ່ນມີ ພ້ອມໃຫ້ທ່ານ.

    ໂທຣ 1-888-344-6347 (TTY: 711)

    Afaan dubbattan Oroomiffaa tiif, tajaajila gargaarsa

    afaanii tola ni jira. 1-888-344-6347 (TTY: 711) tiin

    bilbilaa.

    شمای برا گانیرا بصورتی زبان التیتسه د،یکنی مصحبت فارسی زبان به اگر: توجه

    .دیریبگ تماس (TTY: 711) 6347-344-888-1 با. باشدی م فراهم

    6347-344-888-1ملحوظة: إذا كنت تتحدث فاذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم

    TTY: 711)هاتف الصم والبكم )رقم

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