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AMERICAS RSQCM

Issue 24

03 Oct 18

14 CFR Part 145 Repair Station Quality Control Manual

of 115 Uncontrolled Copy when downloaded

Ensure this is the current Issue before use

About this manual. This Repair Station Quality Control Manual comprises four sub-parts in alignment with the FAA Part 145 regulations. Subpart B Certification Subpart C Housing, facilities, equipment, materials and data Subpart D Personnel Subpart E Operating rules By adopting this style, the manual can be read in conjunction with the Part-145 document and the reader can quickly see how the organization intends to comply with each clause of the regulations. Its purpose is to set out the procedures, means and methods of the organization. It comprises the Repair Station & Quality Control Manual, PAC Satellite Appendices, Repair Station Training Program Manual (RSTM), Line Maintenance Procedures (LMP), Lake Forest Repair Station Procedures (LFRSP) and Quality Assurance Procedures (QAP), Airline Liaison Procedures (ALP) and Sample Forms Manual (SFM). Each manual is issued whole and when amended is re-issued whole by the Quality Assurance Manager who is responsible for their upkeep and distribution. The documents that comprise the complete Quality Management System are divided as shown on the diagram below. The Repair Station Manual comprises statements of compliance and shows how the organization intends to comply with the regulations.The procedures / work instructions show how the work is carried out in detail. COMPLIANCE DOCUMENTS – RSQCM Subpart B Certification Subpart C Housing, facilities, equipment, materials and data Subpart D Personnel Subpart E Operating rules PAC SATELLITE APPENDICES REPAIR STATION TRAINING PROGRAM MANUAL WORKING PROCEDURES / WORK INSTRUCTIONS Line Maintenance Procedures (LMP) Lake Forest Repair Station Procedures (LFRSP) Quality Assurance Procedures (QAP) Airline Liaison Procedures (ALP) Sample Forms Manual (SFM)

PROCEDURES

SAMPLE FORMS MANUAL

RSQCM, RSTM, PAC

SATELLITE APPENDICES

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Synopsis For nearly a century, the Matsushita name has been synonymous with superb manufacturing quality. Matsushita began its expansion into the field of avionics in 1979, quickly establishing itself as a market leader by being one of the first companies to market video equipment and offer passenger control units to the airline industry. Matsushita Avionics Systems Corporation was established in 1979 as a wholly-owned subsidiary to the Panasonic Corporation, and in 2005 became Panasonic Avionics Corporation. As the world leader in in-flight entertainment and communications (IFEC) solutions, Panasonic Avionics is uniquely positioned to deliver a comprehensive range of proactive maintenance and repair services, tailored to meet each airline’s specific needs, reduce operational costs, maintain peak performance, and ensure maximum reliability. Panasonic has National Aviation Authority approved repair facilities in the USA, Europe, Middle East, Asia, Japan and Australia. The Panasonic Technical Services department was established in 1996 to provide Line Maintenance Services to airlines at various locations around the world. Panasonic Technical Services brings together all of the engineering, technical, logistic, and infrastructure resources to deliver superior in-flight entertainment and communications solution service and support. As the number of operators using Panasonic Avionics Corporation systems increases, so does the demand for specialized maintenance. Currently, Panasonic operates in over 70 airports worldwide under a number of National Aviation Authority Line Maintenance Approvals.

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Contents

Front Cover Page ................................................................................................................................................... 1

About this manual. .................................................................................................................................................. 2

Synopsis ................................................................................................................................................................... 3

Contents ................................................................................................................................................................... 4

Summary of changes. ............................................................................................................................................ 7

Compliance matrix. ............................................................................................................................................... 13

Definitions. ............................................................................................................................................................. 15

List of acronyms. ................................................................................................................................................... 16

Corporate commitment by the Accountable Manager. ................................................................................... 20

Safety and Quality Policy. .................................................................................................................................... 21

Amendment procedures. ..................................................................................................................................... 22

Electronic manuals. .............................................................................................................................................. 25

Subpart B - Certification ....................................................................................................................................... 27

Application for certificate. ................................................................................................................................... 28

Issue of certificate. .............................................................................................................................................. 29

Duration and renewal of certificate. ................................................................................................................... 30

Amendment to or transfer of certificate. ............................................................................................................ 31

Ratings and limited ratings. ................................................................................................................................. 32

Subpart C – Housing, Facilities, Equipment, Materials and Data ................................................................. 33

General. ............................................................................................................................................................... 34

Housing and facilities requirements. ................................................................................................................... 35

Change of location, housing or facilities. ............................................................................................................ 37

Satellite repair stations. ....................................................................................................................................... 38

Equipment, materials and data requirements. ................................................................................................... 39

Subpart D – Personnel ......................................................................................................................................... 44

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Personnel requirements. ..................................................................................................................................... 45

Management organization chart ......................................................................................................................... 53

ATL Satellite repair station organization chart. ................................................................................................... 54

ORD Satellite repair station organization chart .................................................................................................. 55

Supervisory personnel requirements. ................................................................................................................. 56

Inspection personnel requirements. ................................................................................................................... 57

Inspection personnel to approve an article for return to service. ...................................................................... 57

Recommendation of a person for certification as a repairman. ......................................................................... 61

Employment of former FAA employees. ............................................................................................................. 62

Records of management, supervisory, inspection and certifying personnel. ..................................................... 63

Training requirements. ........................................................................................................................................ 65

Hazardous materials training. ............................................................................................................................. 66

Subpart E – Operating Rules .............................................................................................................................. 67

Privileges and limitations of certificate. .............................................................................................................. 68

Work performed at another location. ................................................................................................................. 69

Maintenance, preventative maintenance and alterations performed for certificate holders under parts 121, 125 and 135 and for foreign air carriersor foreign persons operating an U.S. registered aircraft in common carriage under part 129. ...................................................................................................................................... 70

Notification of hazardous materials authorizations. ........................................................................................... 72

Repair station manual and contents. .................................................................................................................. 73

Quality control system. ....................................................................................................................................... 74

Inspection of maintenance, preventative maintenance or alterations. ............................................................. 77

Capability list. ...................................................................................................................................................... 79

Contract maintenance. ........................................................................................................................................ 80

Record keeping. ................................................................................................................................................... 81

Service difficulty reports. ..................................................................................................................................... 83

FAA Inspections. .................................................................................................................................................. 85

FACILITY DIAGRAMS ......................................................................................................................................... 86

Lake Forest Repair Shop .................................................................................................................................. 87

SFO LINE STATION ........................................................................................................................................... 89

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IAD LINE STATION ............................................................................................................................................ 90

ORD Satellite Repair Station ............................................................................................................................ 92

SLC LINE STATION ............................................................................................................................................ 93

SEA LINE STATION ............................................................................................................................................ 94

LAX LINE STATION ............................................................................................................................................ 95

ATL Satellite Repair Station ............................................................................................................................. 96

HNL LINE STATION ........................................................................................................................................... 97

HNL LINE STATION Continued ......................................................................................................................... 98

DTW LINE STATION .......................................................................................................................................... 99

MSP LINE STATION ........................................................................................................................................ 101

JFK LINE STATION ........................................................................................................................................... 103

JFK LINE STATION (cont’d) ............................................................................................................................. 104

MIA LINE STATION ......................................................................................................................................... 106

BOS LINE STATION ......................................................................................................................................... 107

DFW LINE STATION ........................................................................................................................................ 108

TUL LINE STATION .......................................................................................................................................... 109

EWR LINE STATION ........................................................................................................................................ 110

EWR LINE STATION ........................................................................................................................................ 111

DEN LINE STATION ......................................................................................................................................... 112

DEN LINE STATION ......................................................................................................................................... 113

IAH LINE STATION .......................................................................................................................................... 114

IAH LINE STATION .......................................................................................................................................... 115

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Summary of changes.

Iss. Effective Date

Section/Part Pages Summary Initials

New 05-Jun-12 All All First Issue GR

1 18-Oct-12

145.217 73 Added policy for contracting maintenance to non OEM certificated Repair Stations

GR/AR

FD

80 Updated LF Facility A Floor Layout

91 Updated ATL Satellite RS Floor layout

93 Updated DTW Line Station Floor layout

94 Updated MSP Line Station Floor Layout

2 13-Mar-13

FD 91-92 Replaced LAX facility Floor plan and revised the facility description because of the change of location

JK

Acronyms 11-14

Added new acronyms and Re-categorized

145.205 64 Added requirement to notify operator if it is necessary to deviate from air carrier specifications

145.211 70 Added requirement to notify operator if it is necessary to deviate from air carrier specifications

145.151 42 Changed title from Sr. Staff Quality Engineer to Quality Engineer

145.51 46 Changed title from Manager QC Repair to Supervisor

Org Chart 49-50 Updated Org charts to reflect title changes

FD 82-83 Replaced Facility B Floor Plan and description for added BA capability

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85-86 Replaced IAD floor diagram and facility description due to change of location

101 Replaced MIA floor diagram and facility description due to change of location

104 Replaced DFW floor diagram and facility description due to change oflocation

97 Added additional AOA office to the DTW floor plan

3 25-Nov-13

FD

5 Updated Table of Contents with Issue 3 changes

JK

8 Updated page references to RSQCM

10 Updated Definitions to remove reference to Facility A and re-named facility B to Lake Forest Repair Shop

49 Removed references to Facility A/B

145.219 75

Updated hard copy recordkeeping; added offsite records storage; Deleted electronic recordkeeping reference to Oracle. Added reference to maintenance Control Department for recordkeeping and deleted reference to IT Department. Updated retention period from three years to five years.

145.103 81-82 Updated facility diagram for Lake Forest Repair

Shop

104 Update facility diagram for Tulsa Line Station

4 28-Feb-14

Synopsis 3 Updated Synopsis

JK

Compliance Matrix 8 Updated page references to procedures

Facility Diagrams 85 Removed satellite facility

Facility Diagrams 94-95 Updated floor plan

All All Corrected grammar, format and punctuation

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All All Updated procedure LFRSP references

Facility Diagrams 101 Removed LAS Line Station

5 01-Aug-14

Facility Diagrams 100 Update MIA Facility Diagram

JK Management Org Chart 49 Removed LAS from chart

6 28-Apr-15

Acronyms 12 Updated; Added CHDO

JK

Act. Mgr Statement 16 Updated title

Electronic Manuals 21 Added New Procedure

Part 145.109 38 Added sentence for Konfig access to operators data

Part 145.161 59 Revised paragraph heading and changed several words

Facility Diagram 83-84 Revised diagram for LFR

Facility Diagram 90 Revised diagram for SEA

Facility Diagram 95 Added diagram to DTW

Facility Diagram 96-97 Revised diagram for MSP

All All Corrected grammar, format and punctuation

7 23-Jul-15 Facility Diagram 103 Added additional self-storage location to the DFW

Line Station JK

8 20-Feb-16

Facility Diagram 84 Update LFR Facility Diagram

SS 14 CFR 145.151 1 Updated Org Chart with New Quality Manager

Facility Diagram 91 Update SEA Facility Diagram

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Summary of changes (Continued).

Iss. Effective Date

Section/Part Pages Summary Initials

9 18-Jul-16

Logo All Updated Panasonic Logo throughout the document

SS

Header All Updated to Issue 9

Footer All Format update

All All Reference to use of Konfig removed and replaced with non specific language (“Panasonic Document Repository”)

Address Change 87 New address for SFO facility. Added new floor layout

Contents 4-6 Created auto block

Page format All Changed from A4 to Letter size

Summary of changes 7-11 Inserted table for clarity

All All General formatting changes implemented & added Bookmarks and Hyperlinks

Org Chart 52 Updated Management Org Chart

Personnel requirements,1.2 44 Title changed from Regional Director to Senior

Director, Global Operations

Subpart D 60 Added section for 14 CFR 145.160

Address Change 94

New address for Atlanta Added new floor layout

Amendment Procedures 22

3.4.1: Included “email” as method of document submission. Old paragraph 3.6.1 deleted as hard copy manuals are not distributed. 3.6.2 is replaced by 3.6.1 and includes the word “electronic”.

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9 18-Jul-16

Amendment Procedures 23

5.0: Removed QAF02a

SS

Electronic Manuals 25 Removed obsolete corporate referenced document: L-WI-36-02-00

10 15-Sep-16 Address Change 104

New address for DFW Line Station. Added new facility information and removed Storage location info.

SS

11 27-Sep-16 Org Chart change 52 Included EWR to the Organizational Chart SS Added EWR 106 Added description and floor plan 12

09-Dec-16 DFW Floorplan 104 Updated DFW Floorplan Labeling SS

LFR Floorplan 85 Updated LFR Facility Diagram

13 14-Feb-17 EWR Floorplan 106 Amended floorplan of EWR facility SS

14

26-Apr-17

EWR Floorplan 107 Amended floorplan of EWR facility SS JFK Floorplan 101 Amended floorplan of JFK facility SS DTW Floorplan 96 Amended floorplan of DTW facility SS

Personnel Requirements 49

Revised Section 1.9 to reflect Part 65 certificated and non-certificated MST requirements

SS

15 15-Jun-17 Address change 88 IAD Landside address change SS 16 09-Aug-17 Amendment

Procedures 22 Changed number of days for CHDO acceptance SS

Electronic Manuals 24 Updated section to accurately reflect current procedures SS

Recommendation of Repairman 59 Grammatical error, changed “or” to “and” SS

JFK Floorplan 100 Amended floorplan of JFK facility SS 17 06-Sept-17 EWR Floorplan 107 Amended floorplan of EWR facility SS 18 01-Dec-17 ORG Chart 52 Added DEN and IAH to Org Chart SS DEN Floorplan 109 Added new Line Station Floorplan for DEN SS IAH Floorplan 111 Added new Line Station Floorplan for IAH SS

19 20-Dec-17

Title changes/Corrections

44 1.1, deleted “division” 1.2, changed title to “Head of PTS Operations”

SS 45 1.4, deleted “Repair and Line Maintenance”

replaced with “Head Regulator”. 52

Updated Org Chart 53

HNL Floorplan 95 Amended HNL office space layout Added new office space in same building Added airside store location

20 27- Dec-17 IAH Floorplan 112 Amended floorplan after construction SS

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21 16-Apr-18

All All Amended ATL Appendix references to PAC Appedices

SS

Satellite Repair Stations 38 Added ORD Satellite Appendix reference

ORD Org Chart 55 Added ORD Satellite ORG chart Facility Diagram 92 Amended ORD Facility Floor plan Facility Diagram 93 Amended SLC Facility Floor plan

22 01-Jul-18 Facility Diagram 90 Added IAD new office Floor Plan

SS Ref change

19 MDCCR reference replaced with PIR

83

23 29-Aug-18 BOS Floorplan 107 Added BOS new office Floorplan SS 24 03-Oct-18 LAX Floorplan 95 Added LAX new office Floorplan VW

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Compliance matrix

FAA PART 145 REGULATION RSQCM LMP QAP LFRSP

145.51 Application for certificate Pg 27

145.53 Issue of Certificate Pg 28

145.55 Duration and renewal of certificate Pg 29

145.57 Amendment to or transfer of certificate Pg 30

145.59 Ratings Pg 31

145.61 Limited ratings

145.101 General Pg 33

145.103 Housing and facilities requirements Pg 34-35 2-07 2-23 2-26

1-4 3-4

1-10

145.105 Change of location, housing or facilities Pg 36

145.107 Satellite Repair Station Pg 37

145.109 Equipment, materials and data requirements Pg 38-42

2-05 2-08 2-06 2-24

2-1 2-2 2-3

1-3 to 1-6 3-5

5-1 to 5-8

145.151 Personnel requirements Pg 44-51

145.153 Supervisory personnel requirements Pg 54 2-22

145.155 Inspection personnel requirements Pg 55-58

2-02 2-03 2-04

3-2 3-1

4-1

145.157 Personnel authorized to approve an article for return to service

3-2 4-1

145.159 Recommendation of a person for certification as a repairman

Pg 59 4-1

145.160 Employment of former FAA employees Pg 60

145.161 Records of management, supervisory, inspection and certifying personnel

Pg 61-62 4-3 6-5

145.163 Training requirements Pg 63 2-02 2-03 2-04

3-2 4-1 4-2

2-1

http://www.ecfr.gov/cgi-bin/text-idx?SID=2bfecc293dbb13f37e0a78edc5ad2a1c&mc=true&node=se14.3.145_151&rgn=div8

http://www.ecfr.gov/cgi-bin/retrieveECFR?gp=&SID=2bfecc293dbb13f37e0a78edc5ad2a1c&mc=true&n=sp14.3.145.b&r=SUBPART&ty=HTML#se14.3.145_153





http://www.ecfr.gov/cgi-bin/retrieveECFR?gp=&SID=2bfecc293dbb13f37e0a78edc5ad2a1c&mc=true&n=pt14.3.145&r=PART&ty=HTML#se14.3.145_1101













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COMPLIANCE MATRIX

RSQCM LMP QAP LFRSP 145.165 Hazardous material training Pg 64 NA NA NA 145.201 Privileges and limitations of certificate Pg 66 145.203 Work performed at another location Pg 67 2-11 145.205 Maintenance, preventive maintenance and alterations performed for certificate holders under parts 121, 125 and 135 and for foreign air carriers or foreign persons operating an U.S. registered aircraft in common carriage under Part 129.

Pg 68-69 2-08 2-01

6-1

1-3

145.206 Notification of hazardous materials authorizations

Pg 70 NA NA NA

145.207 Repair station Manual Pg 71

145.209 Repair station manual contents

145.211 Quality control system Pg 72-74

2-09 2-10 2-25 2-36

1-1 to 1-7 6-3

1-7 1-8

4-2 to 4-6

145.213 Inspection of maintenance, preventive maintenance or alterations

Pg 75-76

2-09 2-10 2-25 2-36

1-1 to 1-7 6-3

4-5

145.215 Capability list Pg 77 6-1 1-1

145.217 Contract maintenance Pg 78 1-6

145.219 Record keeping Pg 79-80 2-21 2-18

4-3 6-5

1-9

145.221 Service Difficulty Reporting Pg 81-82 2-15 2-35

5-1 5-2

6-1

145.223 FAA inspections Pg 83















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Definitions. Repair Station:

Repair Station is used in this manual to identify all maintenance activities and locations under the managerial control of the IFCR459X Certificate.

Line Maintenance Organization:

The Line Maintenance Organization term is used in this manual to identify the D107 Line Stations and the PAC Satellite Repair Stations. The Line Maintenance Organization Quality Management System includes the Repair Station Quality Control Manual, Line Maintenance Procedures, Quality Assurance Procedures, Airline Liaison Procedures, Repair Station Training Program Manual and the Sample Forms Manual.

Repair Organization:

The Repair Organization is used in this manual to identify all maintenance activities operated by the Lake Forest Repair Shop. The Repair Organization Quality Management System includes the Repair Station Quality Control Manual, Lake Forest Repair Station Procedures, Quality Assurance Procedures, Repair Station Training Program Manual and the Sample Forms Manual.

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List of acronyms. Purpose: To provide a list of acronyms for the Repair Station & Quality Control Manual, PAC

Satellite Appendices, Line Maintenance Procedures, Lake Forest Repair Station Procedures, Quality Assurance Procedures, Airline Liaison Procedures, Repair Station Training Manual and the Sample Forms Manual.

Category: General

AC Advisory Circular A/C Aircraft AD Airworthiness Directives ALP Airline Liaison Procedure AML Aircraft Maintenance Log AMM Aircraft Maintenance Manual AOA Airport Operational Area AOG Aircraft on Ground ARC Airworthiness Release Certificate ATA Air Transport Association A&P Airframe & Powerplant BITE Built-In Test Equipment CAA Civil Aviation Authority CAAP Civil Aviation Advisory Publication CAAS Civil Aviation Authority of Singapore CAPA Corrective Action Preventive Action CAR Corrective Action Request CASA Civil Aviation Safety Authority CBT Computer Based Training CD-ROM Compact Disk – Read Only Memory CFR Code of Federal Regulations CH Confirmed Hardware CHDO Certificate Holding District Office CMS Calibration Management Software CMM Component Maintenance Manual COTS Commercial Off the Shelf Equipment CRS Certificated Repair Station CRS/RTS Certificate of Release/Return to Service CS Confirmed Software CTS CAPA Tracking System DER Designated Engineer Representative EASA European Aviation Safety Agency ESD Electrostatic Discharge ESS Environmental Stress Screening FAA Federal Aviation Administration FAC Facility FAR Federal Aviation Regulation

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List of Acronyms (Continued). FMR Field Maintenance Report FOC Free of Charge FOD Foreign Object Debris FSDO Flight Standards District Office GSE Ground Support Equipment GTA General Terms Agreement G/T Gain-to-Noise-Temperature HAZMAT Hazardous Material HF Human Factors HQ Head Quarters HR Human Resources HW Hardware IATA International Air Transport association IAW In accordance with ICAO International Civil Aviation Organization IDTV International Direct Television IFE In-Flight Entertainment System ILAC International Laboratory Accreditation Cooperation LMP Line Maintenance Procedure IPC Illustrated Part Catalog ISM Information Security Management LRU Line Replaceable Unit MOC Maintenance Operations Center MOE Maintenance Organization Exposition MRA Mutual Recognition Agreement MRO Maintenance Repair & Overhaul MS Maintenance Services MSDS Material Safety Data Sheet MSR Maintenance Services Representative MST Maintenance Services Technician MTE Measuring Test Equipment NAA National Aviation Authority NC Non Conformance NFF No Fault Found NFPA National Fire Protection Association NTSB National Transport Safety Board N/A Not Applicable OBS Observation OEM Original Equipment Manufacturer OJT On-the-job training OMM Operation Maintenance Manual Ops Specs Operations Specifications PA Public Announcement PCB Printed Circuit Board

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List of Acronyms (Continued). PMA Parts Manufacturer Approval PO Purchase Order QA Quality Assurance QAF Quality Assurance Form QAN Quality Assurance Notice QAP Quality Assurance Procedure QCM Quality Control Manual QD Quality Department QM Quality Assurance Manager REF Reference RFQ Request for Quote RHD Removable Hard Drive RII Required Inspection Item RSQCM Repair Station Quality Control Manual RSM Repair Station Manual RSTM Repair Station Training Manual RTS Return To Service SB Service Bulletin SCI Software Configuration Index SFM Sample Forms Manual SIDA Security Identification Display Area SIL Service Information Letter STD Standard SUP Suspected Unapproved Part SW Software TIL Technical Information Letter TM Training Manager TPDR Technical Publication Discrepancy Report TQM Total Quality Management UFMR Universal Field Maintenance Report U/S Unserviceable VPN Virtual Private Network WIP Work In Progress

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List of Acronyms (Continued). Category: Panasonic General

ADB Area Distribution Box ATE Antenna Test Equipment ATR Antenna Test Record AVOD Audio Video on Demand AWP Awaiting Parts BA Broadband Antenna CML Cabin Maintenance Log CMT Cabin Management Terminal CP Customer Profile CP Crew Panel CT Crew Terminal DMPES Digital Multi-plex Passenger Entertainment System EADB Enhanced Area Distribution Box eFX Highly modular Ethernet based Narrow Body IFE eX2 Modular Ethernet base Wide Body IFE FS File Server HDD-OML Hard Disk Drive – Onboard Media Loader IC/GI Inventory Coordinator / Goods-In Inspector IVCP In-Seat Video Cassette Player IWA Internal Work Authorization Konfig Panasonic Document Control System LF Panasonic, Lake Forest Location MPES Multi-plex Passenger Entertainment System PAC Panasonic Avionics Corporation PIR Product Incident Report PSG Product Support Group PSO Product Safety Officer PSS Passenger Service System QMP Qualified Maintenance Period SC System Controller SC-A System Controller – Audio SDU Seat Display Unit SR Service Request TM Training Manager TSG Tester Support Group VCP Video Cassette Player VCC Video Control Cabinet

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Corporate commitment by the Accountable Manager.

1.0 References: 145.209 Repair station manual contents This Repair Station and Quality Control Manual and any associated referenced manual define the organization and procedures upon which the Federal Aviation Administration (FAA) Part-145 certificate is based. These procedures are approved by the undersigned and must be complied with, as applicable, when work / orders are being processed under the terms of this Approval. These procedures do not override the necessity of complying with any new or amended regulation published by the FAA from time to time where these new or amended regulations are in conflict with these procedures. It is understood the FAA reserves the right to suspend, limit or revoke the Part 145 Approval of the organization if the FAA has evidence that procedures are not being followed or standards not upheld. The Quality Assurance Manager has the authority to approve this manual and the associated procedures on the Accountable Manager’s behalf. Safety is our prime concern. Corporate safety and quality policies are endorsed and promulgated by the office of the Chief Executive Officer and must be adhered to.

Sean Gavin – Division Vice President, Panasonic Technical Services


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Safety and Quality Policy. 1.0 References: 145.209 Repair station manual contents

PANASONIC recognizes safety as a prime factor and applies human factors principles to all its operations within the line maintenance stations. PANASONIC personnel shall report any maintenance related errors/incidents to meet the intent and the requirements of 14 CFR Part 145. PANASONIC staff and management ensure safety standards are met and not reduced by commercial imperatives. PANASONIC as an organization commits itself dutifully by complying with the procedures, quality standards, 14 CFR PART 145 regulations and by applying best practices to achieve optimum results, producing quality and safe aircraft maintenance practices prior to release to service. PANASONIC recognizes the need for all personnel to cooperate with Quality Auditors. PANASONIC ensures all procedures are current and reflect best practices within the organization and it will be the endeavor of all staff within PANASONIC to report any difference via PANASONIC internal occurrence reporting mechanisms. All procedures, and changes to the procedures shall be verified and validated before use by the relevant authorized responsible personnel, where applicable.


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Amendment procedures.

1. Purpose To ensure a consistent method of amending the Repair Station & Quality Control Manual, PAC Satellite Appendices, Line Maintenance Procedures, Lake Forest Repair Station Procedures, Quality Assurance Procedures, Airline Liaison Procedures and the Sample Forms Manual

2. Scope

This procedure is the process for making amendments to the Repair Station & Quality Control Manual, PAC Satellite Appendices, Line Maintenance Procedures, Lake Forest Repair Shop Procedures, Quality Assurance Procedures, Airline Liaison Procedures and the Sample Forms Manual.

3. Procedure 3.1 Raising an Amendment Request 3.1.1 All personnel are encouraged to submit amendment requests. The Quality

Assurance Manager is responsible for the review and approval of amendment requests and the distribution of the amended RSQCM, PAC Satellite Appendices, associated procedures and forms.

3.1.2 The originator will complete the Amendment Request Form explaining the

justification for the amendment and send it to the Quality Assurance Manager (QM). Upon receipt, the QM will allocate an amendment request number from the Amendment Request Log. The QM will review the request.

3.2 Amendment Request not approved by QM 3.2.1 If the amendment request is not approved, the QM will complete the relevant section

of the Amendment Request Form and explain why the amendment was declined. The QM will then inform the originator, retain a copy of the completed Amendment Request Form and update the Amendment Request Log.

3.3 Amendment request approved by QM 3.3.1 If the amendment request is approved, the QM will complete the Amendment

Request Form and will produce the amendment. Amended text will be highlighted by using vertical bars in the margin of the page. The issue number, the date of the document and the Summary of Changes will be updated accordingly.

3.3.2 Changes to any part of the RSQCM, PAC Satellite Appendices or associated

procedures must be accepted by the FAA prior to implementation.

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3.4 FAA accepts Amendment Request 3.4.1 The QM will submit a summary of changes and proposed amendments to the CHDO

either in hard copy, disk format or email for their acceptance. 3.4.2 The CHDO will review the amended procedures and either accept or not accept the

amendment. When the CHDO accepts the changes, the revised manual will be issued in whole to the CHDO in accordance with section 3.6 of the RSQCM amendment procedure.

3.4.3 Once acceptance has been received from the CHDO, the new manual issue will be

released to the repair station in accordance with 3.6. 3.4.4 Amendments to this manual and any associated procedure are considered accepted

if the CHDO does not inform Panasonic that the amendment is not accepted within 30 business days of submittal.

3.5 FAA does not accept Amendment Request 3.5.1 In the event the amendment is not accepted, the CHDO will notify the Quality

Assurance Manager. The QM will withdraw the amendment, notify the originator, file the Amendment Request Form and will update the Amendment Request Log.

3.6 Distribution

3.6.1 Each electronic manual is issued in whole and when amended is reissued whole by

the Quality Assurance Manager who is responsible for the upkeep and distribution. The RSQCM, PAC Satellite Appendices and associated procedures are not distributed as single page amendments; therefore, all pages will be the same issue and date. This means the traditional List of Effective Pages is redundant and as such is not issued.

3.6.2 Revised pages to the RSQCM, PAC Satellite Appendices or associated procedures

will be documented in the Summary of Changes section of the applicable manual. The revised portions of the manual will be marked with amendment bars to highlight the changes.

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3.6.4 A Quality Assurance Notice will be issued for notification of amendments of the RSQCM, Appendix A and associated procedures in accordance with QAP 2-3. The Quality Assurance Manager will transmit the Quality Assurance Notice to all repair station personnel, to customers requiring amendment updates and to other National Aviation Authorities that have accepted this RSQCM and associated procedures.

3.6.5 The Quality Assurance Manager will have the FAA accepted RSQCM, PAC Satellite

Appendices and associated procedures available online in a PDF format via the company’s intranet Document Control database. Upon notification of the revision, the Repair Station may download the newly revised manual either electronically or in hard copy. Any hard copies of the manual are considered uncontrolled and must be marked “For Reference Only.”

3.6.6 The RSQCM, PAC Satellite Appendices and associated procedures will be available

to all Repair Station Personnel at all times. The RSQCM, PAC Satellite Appendices and associated procedures will be maintained in a current status at all times.

3.7 Revising the Training Program 3.7.1 Revision to the Repair Station Training Manual will be made in accordance with the

RSTM amendment procedures. 4.0 Procedures Quality Assurance QAP 2-3 Quality Assurance Notices 5.0. Documents

QAF34 Amendment Request Log QAF05 Document Amendment Request Form

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Electronic manuals.

1. Purpose To provide the basis for approval and use of electronic manuals. 2. Scope This procedure addresses the regulatory requirements for electronic

manuals. This procedure applies to all locations within the IFCR459X certificate.

3. Definitions PAC: Panasonic Avionics Corporation

PAC E-repository: Internal online controlled storage locations for maintenance technical data. This includes Microsoft ‘SharePoint’ and ‘Agile’.

4. Procedure 4.1 Records will be made available to the FAA or the National Transportation Safety

Board (NTSB) when necessary and upon request. 4.2 User names and passwords are managed by the Panasonic Avionics Corporation

Information Technology department. This department manages all users’ rights, permissions, and access to internal databases, systems, hardware, software, and applications.

4.3 The workstations in the Repair Station are server-based and contain no inherent

attributes that enable or disable access, There is no need for each workstation to be audited.

4.4 Any applicable electronic manual, may be transmitted in accordance with the

appropriate regulatory requirements to customers or to other operators. The transmitted records may be either electronic or paper copies.

4.5 Records required to be transferred with an aircraft shall be in paper format and shall

be acceptable to the new owner/operator. 4.6 Training for access to electronic manuals will be provided to employees. The

subject matter and objectives of the training will vary depending on the employee job responsibilities and function level within the organization. Acceptable methods of providing this training may include, but are not limited to, classroom instruction, online or system tutorials, user guides, or on-the-job training.

4.7 All repair station manuals (RSQCM, LFRSP, SFM, QAP, et al) are stored in

Panasonic’s electronic document control repository and on the SharePoint site. SharePoint is a web application framework and platform developed by Microsoft, which integrates intranet, content management and document management.

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These two sources for the manuals do not allow for modification to the content of

the manuals. The manuals are in Adobe Acrobat format (pdf) which does not allow for any modifications.

4.8 Maintenance and support of Panasonic’s electronic document control repository and

SharePoint are not delegated to outside sources and are performed wholly within Panasonic. Only the Accountable Manager and the Quality Manager have the authority and the overall responsibility for implementing, modifying, revising, and monitoring the electronic manual computer software.

4.9 All repair station personnel are authorized access to Panasonic’s electronic

document control repository and the SharePoint site in order to retrieve and access the manuals. Distribution of the manuals will not be necessary because the systems are available to all Panasonic employees.

4.10 Revision to any of the repair station manuals is accomplished within the parameters

detailed in the manuals (e.g. RSQCM). All revisions are reviewed for accuracy and completeness prior to submittal to the approving authority. Any revision to the manuals are approved/accepted by the appropriate authority (FAA CHDO) prior to it being distributed.

4.11 Repair and Line Station personnel will be notified of all revisions to manuals via

Quality Assurance Notice (QAN) iaw QAP 2-3. 4.12 Panasonic’s electronic document control repository maintains the current and

previous revisions of all manuals. It is the official repository for all controlled documents, such as the repair station manuals and technical data.

5. Procedures QAP 2-3 Quality Assurance Notice 6. Documents

P-QOP-36-23 Global Backup Policy P-QOP-36-25 Information Technology Security Policy

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Subpart B - Certification

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Application for certificate. 1.0 Regulation: 145.51 Application for certificate 1.1 An application for the grant, renewal or amendment of a repair station certificate will

be made in a format acceptable to the FAA. 1.2 The application will include the information required by 14 CFR Part 145.51. 1.3 Prior to the certification inspection, equipment, personnel, technical data, and a

contract must be in place and available at the time of the inspection. 1.4 Panasonic Avionics Corporation will demonstrate to the FAA that the Repair Station

certificate is required to provide a maintenance function for a customer.



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Issue of certificate. 1.0 Regulation: 145.53 Issue of Certificate 1.1 Providing Panasonic Avionics Corporation can demonstrate continued compliance

with 14 CFR Part-145 it shall remain entitled to a Repair Station Certificate. 1.2 The certificate will be displayed on the premises and will be available for inspection

by the public and the FAA as required.


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Duration and renewal of certificate. 1.0 Regulation: 145.55 Duration of certificate 1.1 The repair station certificate will be valid until surrendered, revoked or suspended. 1.2 When the certificate is surrendered, revoked or suspended it must be returned to

the CHDO.


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Amendment to or transfer of certificate. 1.0 Regulation: 145.57 Amendment to or transfer of certificate 1.1 The Quality Assurance Manager is responsible to notify the FAA Certificate Holding

District Office of any proposed or actual change that could affect the certificate approval.

1.2 The Quality Assurance Manager must notify the CHDO of any proposal to carry out

any of the following changes:

a) Any of the persons specified in the “Management Personnel” part of this Repair Station Manual.

b) The name of the organization. c) The location of the organization. d) Additional locations of the organization. e) The scope of work. f) Company activities which may affect the certificate in any way. g) Changes to the ratings for which the certificate was issued.

1.3 Dependent upon the circumstances and nature of the change,notifications may be

by, telephone, fax or e-mail. The Quality Assurance Manager will ensure notifications are always confirmed in writing and that relevant documentation is completed and preserved.

1.4 If Panasonic Avionics Corporation ceases to provide maintenance services,

including the transfer of the certificate, the Quality Assurance Manager will inform the CHDO within thirty days of the cessation of services. The notification will include a request for revocation / transfer of the maintenance organization certificate. The certificate will be returned to the CHDO upon such notification.


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Ratings and limited ratings. 1.0 Regulation: 145.59 Ratings 145.61 Limited Ratings 1.1 RATINGS 1.1.1 Panasonic Avionics Corporation may perform and certify maintenance only on

aircraft for which it is rated and listed in the current Ops Specs and on the components that are listed on the capability list.

1.2 SCOPE OF WORK 1.2.1 The Repair Station will only carry out work in accordance with the current FAA

Operations Specifications. 1.2.2 A detailed Capability List by part number is maintained by the Repair Station for

articles maintained under the accessories rating. Aircraft listed under the Limited Airframe Rating will be annotated on the approved Operations Specifications.



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Subpart C – Housing, Facilities, Equipment, Materials and Data

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General. 1.0 Regulation: 145.101 General 1.1 FACILITIES - GENERAL 1.1.1 The On-Site Manager will ensure appropriate office and storage facilities are

provided. The facilities will provide for the segregation of serviceable, un-serviceable and commercial products. Facilities for maintenance will be commensurate with the maintenance activity that is approved i.e.; adequate secure storage for components, materials, records and tooling, adequate heating, lighting, ventilation, etc.

1.1.2 The facility diagram section of this manual includes the address, description and facility

diagram of each location listed under this certificate.

2.0 Procedures Line Maintenance Organization LMP 2-07 Cleanliness Standards of Maintenance Facilities LMP 2-23 Storage of Components LMP 2-26 Line Station Start Up Requirements Repair Organization LFRSP 1-4 Product Handling, Preservation and Storage LFRSP 1-10 Temperature and Humidity Control


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Housing and facilities requirements. 1.0 Regulation: 145.103 Housing and facilities requirements 1.1 Cleanliness standards of maintenance facilities 1.1.1 All staff is responsible for ensuring the facilities are maintained in a neat and orderly

condition. The cleanliness of the facilities is to remain conducive to good storage conditions for components and equipment, with particular regard to the accumulation of dust.

1.1.2 The On-Site Manager will ensure the facilities remain clean and minimize the buildup

of dust. 1.1.3 Leads and supervisors are responsible for ensuring the line office is clean at each

shift turn over.

1.2 Segregation

1.2.1 Serviceable, unserviceable, quarantine and commercial goods / materials and components will be clearly segregated at all times.

1.3 Waste material disposal 1.3.1 The Repair Station facilities are provided with bins for the disposal of used packing

materials and waste. Bins are emptied daily. 1.3.2 Waste is not allowed to accumulate at any facility and waste holding areas are to be

away from the maintenance areas. 1.4 Foreign Object Debris Program 1.4.1 The line maintenance personnel will ensure all tools taken to the aircraft have been

accounted for when leaving the aircraft. 1.4.2 Line maintenance vehicles are inspected for cleanliness and security of items that

may fall off and cause a hazard on the ramp. 1.5 Facility Standards 1.5.1 All Repair Station facilities will be provided with appropriate office and storage areas.

Facilities will provide for the segregation of serviceable, unserviceable and commercial products. Facilities for maintenance will be commensurate with the maintenance activity that is approved i.e.; adequate secure storage for components, materials, records and tooling, adequate heating, lighting, ventilation etc.


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2.0 Procedures Line Maintenance Organization LMP 2-07 Cleanliness Standards of Maintenance Facilities LMP 2-23 Storage of Components LMP 2-26 Line Station Start Up Requirements Repair Organization LFRSP 1-4 Product Handling, Preservation and Storage LFRSP 1-10 Temperature and Humidity Control

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Change of location, housing or facilities. 1.0 Regulation: 145.105 Change of location, housing or facilities 1.1 Change of location 1.1.1 Panasonic Avionics Corp will not change the location of the Repair Station without

prior written approval from the FAA Certificate Holding District Office. The Quality Assurance Manager is responsible for informing the CHDO in accordance with 14 CFR Part 145.57.




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Satellite repair stations. 1.0 Regulation: 145.107 Satellite repair stations 1.1 Applicability

1.1.1 Reference Appendix A for ATL Satellite Repair Station requirements. 1.1.2 Reference Appendix B for ORD Satellite Repair Station requirements.


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Equipment, materials and data requirements. 1.0 Regulation: 145.109 Equipment, materials and data requirements 2.0 EQUIPMENT REQUIREMENTS 2.1 Tools & Equipment – General 2.1.1 Tools and equipment are categorized as follows: a) Specialized Test Equipment b) Standard Test Equipment c) Hand Tools 2.1.2 Specialized test equipment can be obtained from Panasonic Avionics Corporation

Bothell / Lake Forest / Osaka. In some cases specialized test equipment can be locally manufactured provided it can be shown they are equivalent to those recommended by the manufacturer.

2.1.3 Standard test equipment includes such items as volt and ohm meters and can be

purchased locally. 2.1.4 Hand tools can be purchased locally. They will be of suitable quality to perform the

task without risk of damage to components or person. 2.1.5 Work will only be performed when all the tools and equipment required are available. 2.2 Process for acceptance 2.2.1 Tools and equipment will be inspected in accordance with receiving procedures.

New tooling that requires periodic calibration will be placed on a calibration control log and will be identified with its calibration requirements by attaching a label to it prior to it being issued.

2.3 Determining tool serviceability prior to use 2.3.1 It is the responsibility of all technical personnel to ensure the tools they use are

serviceable and fit for their intended purpose. Unserviceable tools will be withdrawn and quarantined until repaired or disposed of.

2.4 Personal tool control 2.4.1 Repair Station personnel are responsible for maintaining the inventory of their tools

and to ensure personal tooling is accounted for at the end of each shift.


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2.5 Training and control of personnel in the use of tools and equipment 2.5.1 Personnel are trained in the use of specialized test equipment within the Repair

Station as part of their ongoing “On the Job Training”. The records will show the AMM, CMM, OMM chapter the person was trained on which in turn will describe the test equipment used during the training session.

2.6 Loan tool control and audit

2.6.1 When necessary this Repair Station may request from other Panasonic Repair

Stations tooling or test equipment for temporary loan. Test equipment loans will be conducted in accordance with the Lake Forest Repair Procedures and Line Maintenance Procedures.

2.7 Control of equivalent tooling 2.7.1 The Repair Station only uses equipment recommended by the article’s manufacturer

or equivalent. The use of equivalent tooling is permitted in accordance with the process and procedures outlined in Lake Forest Repair Station Procedures. The basis for determining equivalency will ensure the article meets the standards and specifications in all respects regarding tolerances, repeatability and accuracy.

2.8 Calibration 2.8.1 Tools and equipment that require calibration are electronic test equipment and hand

held crimp tools. All equipment used for measurements must be calibrated to a national, international or manufacturer’s standard. The standards organization in the United States is the National Institute of Standards and Technology.

2.9 Calibration program / equipment log 2.9.1 The On-Site Manager will maintain a calibration schedule for all equipment that

requires periodic calibration. A person will be nominated in the Repair Station to monitor the calibration control program. The calibration schedule will detail the calibration periods of each piece of equipment.

2.9.2 The On-Site Manager will maintain a record of all calibrations and their results. 2.10 Calibration failure 2.10.1 In the event of a calibration failure, the equipment will be placed in quarantine. The

On Site Manager will, in conjunction with the Quality Assurance Manager, ascertain whether any components (that had been maintained by the failed equipment) need to be re-called.

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2.11 Identification of servicing / calibration due dates 2.11.1 Test equipment will have a calibration label attached to indicate its calibration status. 2.11.2 Test equipment that does not require calibration will be marked “Calibration NOT

required”. 2.11.3 Crimp tools will have a calibration label attached to itself or its container to indicate

its calibration status.

3. MATERIALS REQUIREMENTS 3.1 Shelf ‘life’ items will be recorded in a control log which will show when the items

were received, the quantity and the life expiry date. The list will be reviewed by Repair Station staff to ensure life expired items are withdrawn. Each life item will have its expiry date clearly displayed on it.

4. DATA REQUIREMENTS 4.1 Maintenance data 4.1.1 The Repair Organization will use hard copy manuals, electronic manuals or a

combination of both for component repair and maintenance of test equipment. The manuals are maintained by the OEM and are controlled by the Panasonic Avionics Corporation document control organization. Electronic manuals are stored in the Panasonic secured technical document library database. Panasonic Avionics Corporation maintains the revision status of every manual used for repairs. Notification of revision changes are controlled by Panasonic Avionics Corporation technical document library.

4.1.2 The Repair Organization will also use customer manuals provided by the airlines, if

directed to do so. These are supplied by air carrier customers which can be accessed by a repair station by the method specified by the customer. In most cases, access to these manuals is accomplished via the internet, or via the air carrier’s own computer system.

4.1.3 The Line Maintenance Organization will receive maintenance instructions from the

airlines. This information is controlled by each airline and is made available to Panasonic Avionics Corporation at the airline’s maintenance facilities, distributed on disk, or by access to the operator’s electronic system. If specifically instructed by the operator, Panasonic personnel can retrieve airline approved maintenance procedures from the Panasonic document repository.

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4.2 Technical information amendment procedures 4.2.1 Amendments to Panasonic Avionics Corporation manuals and other technical

information can be requested by any personnel. Amendments can be made by hard or electronic copy. The amendment procedures are contained within the manual.

4.3 Uncontrolled copies of maintenance instructions 4.3.1 Uncontrolled copies are permitted only when there are not enough controlled copies

available. They are to be made from controlled copies, dated on the day they were copied and are valid for the job they were copied for only.

4.4 Panasonic technical procedures / instructions 4.4.1 Company technical procedures are the Repair Station & Quality Control Manual

(RSQCM), Line Maintenance Procedures (LMPs), Lake Forest Repair Station Procedures (LFRSPs), Quality Assurance Procedures (QAPs), Airline Liaison Procedures (ALPs) and Sample Forms Manual (SFMs). These procedures are controlled and distributed by the Quality Assurance Manager.

4.4.2 Personnel are made aware of the significance of publications, instructions and

service information by on-the-job training. 4.5 Review & identification of amendment status of maintenance instructions 4.5.1 Line maintenance and repair procedures are verified and validated by the On-Site

Manager and the Quality Assurance Manager. The amendment status is controlled in accordance with the RSQCM amendment procedures.

4.5.2 The review of Aircraft Maintenance Manuals (AMM), Component Maintenance

Manuals (CMM), Illustrated Parts Catalogue (IPC) and Service Bulletins (SB) is performed by the On-Site Manager. The amendment status is controlled in accordance with the supplier of the data (operator / Panasonic Document Control / Panasonic OEM) amendment procedures.

4.6 Distribution 4.6.1 Repair technical data (AMM, CMM, OMM, IPC, SB etc), is controlled and distributed

by the OEM or the airline as in 3.1.2. 4.6.2 Line maintenance technical data (AMM, IPC, IFE Supp, SB, AD, etc.) is controlled

and distributed by the airline as in 3.1.3.

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4.6.3 Panasonic technical procedures (RSQCM, working procedures, Quality Notices, etc) are distributed by the Quality Assurance Manager and are made available through the Panasonic Technical Document Library and Data System and the QMS Repair & Line Maintenance QA Portal.

4.6.4 Airworthiness data from the FAA is available to all staff through the internet

at www.faa.gov.

4.7 Line maintenance documentation in use & completion of the same

a) Routine line maintenance

i) Line maintenance tasks are recorded (and certified) on the airlines’ log book. Operator documentation such as the aircraft technical log / cabin defect log will be completed in accordance with the airline’s procedures.

ii) Line maintenance tasks are recorded electronically on the UFMR

computer system. A hard copy of the UFMR is printed and the engineers will sign and stamp for their individual tasks.

b) Work cards for non-routine tasks

Operators may supply non-routine cards for Panasonic Avionics Corporation to use. They will be completed in accordance with the operator’s procedures and will be returned to the airline when complete. Panasonic Avionics Corporation will retain a copy of the work cards.

5.0 Procedures Line Maintenance Organization LMP 2-05 Tools & Equipment LMP 2-06 Calibration of Tools & Equipment LMP 2-08 Maintenance Data LMP 2-24 Document Control Repair Organization LFRSP 1-3 Establishing and Maintaining Technical Data LFRSP 1-4 Product Handling, Preservation and Storage LFRSP 5-1 Calibration of Measuring and Test Equipment (MTE) LFRSP 5-4 MTE Out of Tolerance Procedures LFRSP 5-5 Alternate Tools and Equipment Evaluation LFRSP 5-6 Static Ground Device Test & Hand Strap Tester

http://www.faa.gov/

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Subpart D – Personnel

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Personnel requirements. 1.0 Regulation: 145.151 Personnel requirements 1.1 Vice President, Panasonic Technical Services, (Accountable Manager)

As Accountable Manager, he is responsible for the management of the Repair Station and for:

a) Adequate housing & facilities, b) Training, c) Qualified personnel to plan, supervise, perform and approve for return to service

or any maintenance or alterations performed under the repair station / operations specifications.

d) Financial integrity of the Repair Station. e) Ensure it has a sufficient number of employees with the training or knowledge

and experience in performance of any maintenance or alterations authorized by the Repair Station certificate and operations specifications to ensure all work is performed IAW 14 CFR Part 43.

f) Determining the abilities of non-certificated employees performing maintenance functions based on training, knowledge, experience, or practical tests.

g) Safety and security of the Repair Station.

The duties of the Accountable Manager may be delegated as necessary. Such delegation does not relieve the Accountable Manager of his overall responsibilities.

1.2 Head Of PTS Operations (Line Maintenance Organization)

The Head of PTS Operations is directly responsible to the Accountable Manager for the daily management of maintenance operation for the entire Americas region’s maintenance operations.

a) Is responsible to plan, direct, layout, and coordinate with all of his geographical

managers’ operational activities to minimize delays and increase production efficiency including work away from the Repair Station.

b) Works with other regional management, i.e. Europe, to achieve a common goal

of providing customer satisfaction through collaborative effort.

c) Is responsible for performance evaluations, direction of work, advancement recommendations, and management personnel development.


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d) Will work closely with the Quality Assurance Manager in maintaining the Capabilities Lists, changes to the rosters, work away from home, and any other activities requiring the FAA’s notification and approval.

All the duties of the Head of PTS Operations may be delegated to any qualified assistant as is deemed necessary; however such delegation does not relieve the him of his overall responsibilities.

1.3 Regional Manager (Eastern and Western Region)

Directly responsible to the Head of PTS Operations, the Regional Manager e.g. West Region, has similar responsibilities as the Head of PTS Operations except they are limited to his geographical area of responsibility:

a) Is responsible to plan, direct, layout, and coordinate with all of his

maintenance site management’s all operational activities and personnel within each station to minimize delays and increase production efficiency.

b) Is responsible for the Training Program of his assigned geographical area.

c) Works with other geographical management to achieve a common goal of

providing customer satisfaction through collaborative effort.

d) Is responsible for performance evaluations, direction of work, advancement recommendations, and management personnel development within his geographical area of responsibility.

e) Will work closely with the Quality Assurance Manager in maintaining the

maintenance sites’ Capabilities List.

All the duties of the Regional Manager may be delegated to any qualified assistant as is deemed necessary; however such delegation does not relieve the Regional Manager of his overall responsibilities.

1.4 Quality Assurance Manager (Head Regulator)

The Quality Assurance Manager (QM) is directly responsible to the Accountable Manager for the overall operation of the Repair Station Quality system:

a) Establishing an independent quality system to monitor compliance with FAA

requirements and maintaining a close liaison with the CHDO.

b) Being the point of contact with the CHDO on legislative and quality assurance matters.

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c) Implementing a quality audit program in which compliance with all maintenance procedures is reviewed at regular intervals. He will devote at least five working days per month to the maintenance of this approval.

d) Preparing and managing the audit schedule.

e) Performing regular independent quality audits at all sites under this approval.

f) Monitoring corrective actions to ensure timely resolution.

g) Reviewing corrective actions for effectiveness.

h) Recording any observed non-compliance/non conformance or unacceptable

standards and bring to the attention of the responsible manager and/or individual concerned, any observed non–compliance or poor standards with a time scale for remedial action to be completed.

i) Promoting prompt corrective action to remedy any deficiencies in the

Organization.

j) Issuing and maintaining standard practice and procedure documents for use within the Organization.

k) Reviewing and amending the Repair Station and Quality Control Manual and

procedures.

l) Reviewing and authorizing Repair Station Quality Control Manual and procedure amendment requests.

m) Performing quality assurance related training.

n) Preparing and presenting the Accountable Manager’s review.

o) Granting of certification privileges within the Organization.

p) The upkeep, assessment and distribution of all applicable regulatory material

and ensuring compliance with such documents.

q) The QM has the authority to suspend maintenance activity.

r) The QM has the authority to approve or not approve proposed corrective actions.

s) The QM is responsible for the promulgation of Panasonic quality policy and

oversight of all quality assurance activity.

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t) During any period when the QM is unavailable to fulfil his responsibilities, his authority is delegated to the Quality Engineer.

1.5 Quality Engineer (Repair and Line Maintenance Organizations)

a) The Quality Engineer carries out the responsibilities of the Quality Assurance Manager by delegation.

1.6 On-Site Manager (Repair and Line Maintenance Organizations)

The On-Site Manager is either a manager or a supervisor who manages a repair station facility and is directly responsible to his direct manager for the daily procedural compliance of the maintenance site under his jurisdiction.

The On-Site Manager is responsible for ensuring:

a) Office accommodation appropriate to the management of the planned work.

b) A safe working environment appropriate to the tasks being undertaken.

c) Storage facilities for parts, tools, equipment and materials.

d) Sufficient competent personnel to plan, perform, supervise, inspect and certify the work being performed.

e) A code of practice in respect of maximum duty hours of maintenance personnel and has taken account of Health & Safety, Environmental and Human Factors issues.

f) Tools, special and calibrated equipment, and materials to perform the planned tasks.

g) All necessary maintenance data as appropriate to the task being performed.

h) Ensuring the Accountable Manager is notified whenever deficiencies emerge which require attention in respect of finance, resources and the adherence to applicable standards.

i) Maintenance procedures are accomplished IAW the approved technical data.

j) All maintenance is correctly certified and records of maintenance are retained safely and securely for the statutory period.

k) The satisfactory completion and certification of all work required by customers in accordance with the work specification and ensuring that the organizations procedures and standards are adhered to when carrying out maintenance.

l) Unless previously reported by the operator, the On-Site Manager is responsible for ensuring the defect and occurrence reports are reported.

m) The quality of workmanship in the final product is to standard acceptable to this Part 145 Approval.

n) Calibration program is implemented.

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All duties of the On-Site Manager may be delegated to any qualified person as is deemed necessary; however such delegation does not relieve the On-Site Manager of the overall responsibility.

1.7 Lead Maintenance Service Representative (Line Maintenance Organization)

The Lead Maintenance Service Representative is directly responsible to the On-Site Manager for the site’s daily maintenance operations.

The Lead Maintenance Service Representative applies adequate leadership, control and direction to ensure the efficient running of the shift:

a) Ensures all MSRs under his direction are trained to perform the tasks expected of them

b) Properly assigns the daily activities of the MSRs under his direction c) Conducts daily communications with customers as required d) Monitors the completion standards of UFMRs and ensures the UFMRs are sent for

all aircraft that depart during each shift e) Ensures an UFMR is created for each aircraft visit and audits the UFMRs created by

team members f) Ensures aircraft depart with the minimum number of defects possible for any given

Quality Maintenance Period (QMP) and no aircraft departs with actionable work outstanding

g) Ensures shift handovers are performed and recorded on the Shift Hand Over Form. This Pass Down will include, but is not be limited to:

• tasks that will need action by the on-coming shift • issues regarding tooling / equipment • issues regarding man-power • customer requirements • safety related matters

All duties of the Lead Maintenance Service Representative may be delegated to any qualified assistant as is deemed necessary; however such delegation does not relieve the Lead Maintenance Service Representative of the overall responsibilities.

1.8 Maintenance Service Representative (Line Maintenance Organization)

The Maintenance Service Representative is directly responsible to the Lead MSR and the On-Site Manager. The Maintenance Service Representative’s duties and responsibilities involve a variety of routine tasks, to include the following, however not limited and as assigned or directed by the On-Site Manager or the Lead MSR:

MSRs are trained and certificated personnel under 14 CFR Part 65 and are able to perform the following tasks:

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a) Will meet, greet and dispatch every flight per the contract and procedures b) Ensure all required customer and documentation is properly completed and filed prior

to the end of the shift c) Shift handovers are performed and may be recorded on the Shift Handover Form.

This Pass Down will include, but not be limited to: • tasks that will need action by the on-coming shift • issues regarding tooling / equipment • issues regarding man-power • customer requirements • safety related matters

d) Maintain standards of housekeeping in the office, stores and vehicles e) Maintain standards of time keeping, appearance, workmanship and behavior IAW

company policies f) Complete aircraft documentation IAW customer specific requirements, as revised g) Complete documentation IAW published procedures h) Maintain the aircraft IAW published procedures i) Brief cabin crew at arrival and departure j) Initiate a UFMR for each aircraft visit.

All duties of the MSR may be delegated to any qualified assistant as is deemed necessary; however such delegation does not relieve the Maintenance Service Representative of the overall responsibilities.

1.9 Maintenance Services Technician (Line Maintenance Organization)

The MST is directly responsible to the On-Site Manager and Lead MSR for Line Maintenance operations. The MST’s duties and responsibilities involve a variety of routine tasks assigned or directed by the On-Site Manager or the Lead MSR:

MSTs may or may not be certificated under 14 CFR Part 65. If non-certificated but they have received the required training, they may perform the following tasks except signing off the work:

a) Will meet, greet and every flight. Perform the required tasks as per the contract and procedures

b) Ensure all required customer and documentation is properly completed and filed prior to the end of the shift

c) Complete aircraft documentation IAW customer specific requirements, as revised d) Complete documentation IAW published procedures e) Maintain the aircraft IAW published procedures f) Brief cabin crew at arrival and departure g) Raise a UFMR for each aircraft visit

MSTs not certificated under 14 CFR Part 65 must be supervised by personnel who are qualified by the Repair Station and certificated under 14 CFR Part 65. The person supervising the work must physically observe and direct the MST when performing maintenance tasks.



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1.10 Inventory Coordinator/Goods-In Inspector (Line Maintenance Organization) The IC/GI is directly responsible to the On-Site Manager for the operation of the inventory functions; this includes the preservation and proper handling of all units or parts. The Inventory Coordinator may be any member listed in the Duties and Responsibilities section and is properly trained to perform the duties. The Inventory Coordinator duties and responsibilities include, but are not limited to the following, and are assigned or directed by the On-Site Manager:

a) The Inventory Coordinator handles incoming products/merchandise from suppliers and customers. The Inventory Coordinator will also need to communicate with the Inventory Supervisor

b) Prepare inventory records in accordance with product handling c) Perform physical inventory and/or cycle counts as required by the Inventory

Supervisor d) Reconcile inventory discrepancies under the direction of the Inventory Supervisor e) Prepare picked orders and package per ATA300 specifications and/or customer

requirements prior to shipping f) Prepare and process shipping documents in accordance with U.S. Export

Regulations and transportation requirements g) Arrange for product pick-ups in accordance with customer requests h) Prepare and process daily company inter-office correspondence and request to ship

products i) Maintain outbound product records j) Perform miscellaneous duties as needed.

All duties of the Inventory Coordinator may be delegated to any qualified person as is deemed necessary.

1.11 Supervisor (Repair Organization)

The Supervisor is directly responsible to the On-Site Manager to ensure all products meet the regulatory requirements set forth in the RSQCM, QAP and LFRSP, and for the following:

a) All maintenance is correctly certified and records of maintenance are retained safely and securely

b) The quality of workmanship in the final product is to a standard acceptable to the FAA

c) All personnel have been properly trained to perform their assigned tasks and all related training records are properly maintained and stored securely

d) A calibration system is in place and properly maintained ensuring all equipment is properly maintained and documented.

https://publications.airlines.org/CommerceProductDetail.aspx?Product=184

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1.12 Technical Staff-Repair Technicians (Repair Organization)

The Technical Repair Staff are directly responsible to the On-Site Manager to return to service and or inspect all articles maintained in the Repair Station.

a) Are responsible for making sure all equipment used in product maintenance is

properly maintained and calibrated b) Responsible for maintaining a clean working area within the Repair Shop c) Accountable for the tools used in the day’s maintenance activities d) Accountable for making sure the maintenance records are properly

documented and other associated documentation is completed in accordance with the procedures

e) Responsible for understanding all shop procedures, the QAP and the RSQCM f) Responsible for performing preliminary and final inspections of aircraft articles g) Responsible for performing workmanship audits h) Responsible for returning articles to service i) Responsible for performing Goods in Inspections as a back up to Logistics

personnel.

1.13 Logistics Personnel (Repair Organization)

a) Receiving and/or inspection of articles into the Repair Station (Goods in Inspection) b) Proper Inventory Control c) MSDS control and documentation, d) Shelf life control and documentation e) Issuing of parts f) Quarantine area upkeep g) Work record creation, maintenance and closure h) Customer Relations (as required)

1.14 Training Manager (Line Maintenance Organization & Repair Organization)

The Training Manager is directly responsible to the Accountable Manager for the Repair Station training program and the following:

a) Responsible for planning training activity including initial and recurrent training b) Responsible for the annual Repair Station needs assessment review c) Responsible for the development of an annual training program plan to ensure

the Repair Station is providing adequate training based on the needs of the organization

d) Responsible for the selection of training methods and sources e) Responsible for providing qualified training instructors to deliver training to the

Repair Station staff f) Responsible for evaluating the effectiveness of training materials, training

facilities and instructor performance.

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Management organization chart Accountable Manager

Quality Assurance Manager

(Head Regulator)

Training Manager

Head of PTS Operations

On-Site Manager (Lake Forest Repair)

Supervisor (Lake Forest Repair)

Regional Manager(Eastern Region)

Regional Manager(Western Region)

Quality Engineer(Western Region)

LAX SFO SEA HNL SLC DEN

Quality Engineer(Central Region)

ORD DTW MSP DFW TUL IAH

Quality Engineer (East Region)

JFK MIA BOS IAD ATL EWR

LAXOn-Site Manager

SFOOn-Site Manager

SEAOn-Site Manager

HNLOn-Site Manager

ORDOn-Site Manager

DTWOn-Site Manager

MSPOn-Site Manager

DFWOn-Site Manager

TULOn-Site Manager

SLCOn-Site Manager

JFKOn-Site Manager

MIAOn-Site Manager

BOSOn-Site Manager

IADOn-Site Manager

ATLOn-Site Manager

EWROn-Site Manager

DENOn-Site Manager

IAHOn-Site Manager

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ATL Satellite repair station organization chart.

Accountable Manager

Quality Assurance

Manager (Head Regulator)

Quality Engineer

Head of PTS Operations

Regional Manager (Eastern Region)

On-site Manager (ATL Satellite

Repair Station)

Training Manager

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ORD Satellite repair station organization chart.

Accountable Manager

Quality Manager (Head Regulator)

Training Manager

Head Of PTS Operations

Regional Manager (Western)

On Site Manager

Supervisor

Quality Engineer

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Supervisory personnel requirements. 1.0 Regulation: 145.153 Supervisory personnel requirements 1.1 Management and supervisors 1.1.1 The On Site Manager is responsible for ensuring sufficient number of supervisors to

direct the work performed under the Repair Station certificate and Operations Specifications.

1.1.2 The supervisors are responsible to oversee the work performed by any individual

unfamiliar with the methods, techniques, practices, aids, equipment, tools and quality system procedures used to perform the maintenance.

1.1.3 Supervisors will be certified under 14 CFR Part 65. 1.1.4 The On-Site Manager is responsible for ensuring supervisors can read, write and

understand English. 2.0 Procedures Line Maintenance Organization LMP 2-22 Manpower Planning Repair Organization LFRSP 2-1 Training of Technical Staff / Manpower Adjustment



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Inspection personnel requirements. Inspection personnel to approve an article for return to

service. 1.0 Regulation: 145.155 Inspection personnel requirements

145.157 Inspection personnel to approve an article for return to service

1.1 Experience, training and competence requirements 1.1.1 Inspection and certifying maintenance personnel will have gained / will gain

knowledge and experience on the Panasonic Avionics Corporation IFE systems and component(s).

1.1.2 Maintenance personnel will be able to provide verifiable evidence of formal trade

training, on the job training, continuation training, career experience and development. Part of the qualification assessment process will include a confirmation check with the organization(s) that issued previous certification authorization(s), if applicable.

1.1.3 Maintenance personnel will provide verifiable evidence of the following training prior

to receiving an authorization: a. Panasonic OEM systems training (Line Maintenance) b. Aircraft General Familiarization Training (Line Maintenance) or; c. Airline Checkout-Out (Line Maintenance) d. Customer Specific Log Book and Procedures Training (Line Maintenance) e. Panasonic On-the-Job training f. Panasonic procedures and regulatory training

1.1.4 Maintenance personnel will have classroom and on-the-job training under

supervision. The competence of each person will be assessed during on-the-job training by the On-Site manager or a qualified certifying staff member.

1.2 Maintenance personnel training requirements 1.2.1 Maintenance personnel will receive training as described below.

a. Continuation training. Certifying staff will receive continuation training in accordance with a Continuation Training Schedule. The continuation training syllabus will include technical subjects, audit feedback, procedure updates and human factors.



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b. Panasonic IFE System training (Line Maintenance). Training on the Panasonic IFE Systems is delivered by the Panasonic Training Department or a designated qualified trainer. When a system is further developed and renamed, i.e. System 2000 to 2000E, the later system training course will cover all the training applicable to the earlier system. For example, System 3000i training also covers System 3000 training and System 2000E training covers System 2000 training.

c. Customer Specific Log Book and Procedures Training (Line Maintenance).

Each airline operator is responsible to provide training for the completion of their aircraft log books. The airline operator may authorize Panasonic staff to carry out log book training. The names of such staff will be recorded on the Nominated Personnel list.

d. Aircraft General Familiarization Training (Line Maintenance). Aircraft

General Familiarization Training are approved courses developed by the airlines and conducted by an airline approved trainer. General familiarization training defines the general layout of the aircraft’s major systems and IFE components using proper terminology and nomenclature. General Familiarization training also includes but is not limited to, identifying safety precautions unique to the aircraft type, maintenance practices, special tooling and test equipment unique to the aircraft type.

e. Airline Check Out Training (Line Maintenance). The purpose of Airline Check

Out training is to provide trainees with Aircraft Familiarization Training when an approved Aircraft General Familiarization training course is not provided by the airline. Airline Check Out training includes familiarization on accessing an airline’s maintenance computer system, accessing technical data, log book procedures and a review of the work scope for the individual customer. The training also includes familiarization with circuit breaker locations, LRU access and application of power (if applicable). In addition the training also encompasses opening aircraft doors (if allowed by the airline), cockpit procedures (if required) and a review of any unique features in the aircraft configuration.

f. Computer based training (CBT). CBT may be used to supplement classroom training and provide familiarization with the operation of the Panasonic Avionics Corporation system(s).

g. On the Job Training (OJT). OJT will consist of practical maintenance tasks, which will be carried out under the supervision of a suitably qualified Technician. The tasks will consist of removal and replacement of LRUs (Line Maintenance Organization), maintenance of LRUs (Repair Organization), system tests, the use of maintenance manuals and completion of maintenance documentation.

h. Repair Station Quality Control Manual (RSQCM) Training. Regulatory, procedures and human factors training shall take place as soon as is practical and within three months of joining.

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1.3. Competence assessment procedures 1.3.1 All maintenance personnel will take and must pass the Repair Station regulatory

and procedures examinations. These examinations will be taken as part of the initial and continuation regulatory and procedures training.

1.3.2 Maintenance personnel will be interviewed by the On-Site Manager and the Quality

Assurance Manager to assess competencies prior to the issue of a (first) maintenance authorization. Maintenance personnel will be assessed by a competent and experienced Technician while undergoing On the Job Training (OJT).

1.3.3 Goods-In Inspection personnel will be assessed for competency as described

above. 1.4 Application and authorization 1.4.1 Certifying staff will be issued authorizations in accordance with the Quality

Assurance Procedures Manual QAP 3-2. 1.5 Authorization Document 1.5.1 The Quality Department will issue an Authorization Certificate and issue a stamp

number to each authorization holder. 1.6 Administration 1.6.1 The authorization certificate with the appropriate level of authorization will be issued

by the Quality Assurance Manager. The Quality Assurance Manager will update the Inspection and Return to Service Rosters and send them to the On-Site Manager to be posted.

2.0 Procedures Line Maintenance Organization LMP 2-02 On-the-Job (OJT) and Competence Assessment LMP 2-03 Training for Technical Staff LMP 2-04 Certification Repair Station Staff Authorizations

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Repair Organization LFRSP 2-1 Training of Technical Staff/ Manpower Adjustment Quality Assurance QAP 3-1 Quality Assurance Authorizations QAP 3-2 Panasonic Maintenance & Inspection Authorizations

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Recommendation of a person for certification as a repairman.

1.0 Regulation: 145.159 Recommendation of a person for certification as a repairman 1.1 Application

1.1.3 The Quality Assurance Manager will submit a repairman application in a format acceptable by the FAA. Each person recommended as a repairman will be employed by the repair station and meet the requirements of 14 CFR 65.101. Repairmen must meet the requirements in QAP 3-2 prior to returning articles to service.

1.2 Requirements for recommendation 1.2.1 Those persons being recommended will:

a) Be at least 18 years old b) Be qualified to perform maintenance on aircraft components appropriate for

their job. c) Be employed for a specific job requiring those qualifications required by this

repair station d) Will have at least 18 months practical experience in procedures, practices,

inspection methods, tools and equipment used in the maintenance process; and be able to read, write, speak and understand the English language.


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Employment of former FAA employees.

1. Regulation: 145.160 Employing former FAA employees.

2. Application

2.1. This repair station shall not employ or make a contractual arrangement which permits an individual to act as an agent or representative of Panasonic Avionics Corporation (PAC) in any matter before the FAA if the individual, in the preceding 2 years performed paragraphs a-b below unless they were employed before October 21, 2011.

(a) Served as, or was directly responsible for the oversight of, a Flight Standards Service

aviation safety inspector; and (b) Had direct responsibility to inspect, or oversee the inspection of, the operations of PAC.

2.2 An individual shall be considered to be acting as an agent or representative of PAC in a matter before the agency if the individual makes any written or oral communication on behalf of PAC to the agency (or any of its officers or employees) in connection with a particular matter, whether or not involving a specific party and without regard to whether the individual has participated in, or had responsibility for, the particular matter while serving as a Flight Standards Service aviation safety inspector.


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Records of management, supervisory, inspection and certifying personnel.

1.0 Regulation: 145.161 Records of management, supervisory, and

inspection personnel 1.1 Rosters 1.1.1 The On Site Manager and Quality Assurance Manager will maintain the rosters of

management, supervisory, inspection and return to service personnel. 1.2 Records of management, supervisory and inspection personnel

1.2.1 The On Site Manager will maintain a Summary of Employment for each person that will contain:

a) Summary of employment b) Present title c) Total years experience d) Type of work performed e) Past employment f) Scope of present employment

1.2.2 The Quality Assurance Manager will amend all required rosters within five business

days to reflect any changes caused by:

a) Termination b) Reassignment c) Change in duties d) Scope of assignment e) Addition of personnel

1.3 Access to certifying staff records 1.3.1 Access to certifying staff records will be restricted to certifying staff’s own record,

certifying staff’s management, Quality Assurance Manager, the Accountable Manager and external auditors such as the FAA, NTSB, operators, etc.

1.4 Retention of training records 1.4.1 Records will be retained in a manner to ensure preservation of the record. 1.4.2 Records will be retained for at least five years after the certifying staff member has

left the organization.


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2.0 Procedures Quality Assurance QAP 4-3 Training Records QAP 6-5 Control of Records Forms QAF 141 Return to Service Roster Form QAF 141a Return to Service Roster Form (LFR Only) QAF 142a Inspector Roster (LFR Only) QAF 143 Management Roster QAF 144 Summaries of Employment Form

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Training requirements. 1.0 Regulation: 145.163 Training requirements 1.1 Employee Training Program 1.1.1 The Repair Station Training Program is managed in accordance with the following

document.

Repair Station Training Manual (RSTM)


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Hazardous materials training. 1.0 References: 145.165 Hazardous materials training 1.1 Applicability 1.1.1 Not applicable


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Subpart E – Operating Rules

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Privileges and limitations of certificate. 1.0 Regulation: 145.201 Privileges and limitations of certificate

43.3 Persons authorized to perform maintenance, preventive maintenance, rebuilding and alterations

43.7 Persons authorized to approve aircraft, airframes, aircraft engine, propellers, appliances or component parts for return to service after maintenance, preventive maintenance, rebuilding or alteration

1.1 Panasonic Avionics Corporation under the FAA Repair Station certificate is entitled to:

a) Perform maintenance, preventive maintenance, or alterations in accordance with Part 43 on any article for which it is rated and within the limitations in its operations specifications.

b) Arrange for another person to perform the maintenance, preventive maintenance, or alterations of any article for which it is certificated and rated. If that person is not certificated under 14 CFR Part 145, Panasonic Avionics Corporation will ensure the non-certificated person follows a quality control system equivalent to the system followed by the Panasonic Avionics Corporation.

c) Approve for return to service any article for which it is rated after it has performed maintenance, preventive maintenance, or an alteration in accordance with 14 CFR Part 43.


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Work performed at another location. 1.0 Regulation: 145.203 Work performed at another location 1.1 Other locations – Minimum Requirements 1.1.1 The Line Maintenance Organization under this Repair Station may perform work on

temporary basis at a location away from the Repair Station for a short or extended period if the work is necessary due to special circumstances as determined by the CHDO.

1.1.2 Should the need arise, this process will be managed in accordance with the

procedure outlined in the Line Maintenance Procedures. 1.1.3 All the requirements of this RSQCM will be met prior to any work at another location

being performed. 1.1.4 In all cases, the Quality Assurance Manager will liaise with the CHDO prior to

working away from the main location. 2.0 Procedures Line Maintenance Organization

LMP 2-11 Work at Locations at Another Location not listed in the RSQCM


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Maintenance, preventative maintenance and alterations performed for certificate holders under parts 121, 125 and 135 and for foreign air carriersor foreign persons

operating an U.S. registered aircraft in common carriage under part 129.

1.0 Regulation: 145.205 Maintenance, preventive maintenance and

alterations performed for certificate holders under parts 121, 125 and 135 and for foreign air carriers or foreign persons operating U.S. registered aircraft in common carriage under Part 129

1.1 Compliance with operators manual and maintenance instructions 1.1.1 The operator will provide Panasonic Avionics Corporation with access to their

maintenance programs, maintenance manuals and instructions for continued airworthiness. Maintenance will be conducted in accordance with the operators manual, if applicable, approved maintenance program, this RSQCM and any procedures referenced thereof. The Repair Station does not perform inspections for Part 125 Air Operators.

1.1.2 The Line Maintenance Organization will ensure equipment, trained personnel and

technical data to perform such maintenance are available; and Operations Specifications include the authorizations to perform line maintenance.

1.1.3 The Repair Station will obtain approval from the operator if it is necessary to deviate

from specific air carrier specifications. 1.1.4 The Repair Organization will ensure they follow the instructions given by the

operator concerning the technical data used and any other special instructions. A review will be conducted to ensure the article being received for maintenance is within the Repair Station’s capability.

1.1.6 If any maintenance is required on a foreign air carrier operating a US-registered

aircraft under Part 129, their operators’ FAA approved maintenance program must be followed.

1.2 Required Inspection Items 1.2.1 The Repair Station does not perform RII. 2.0 Procedures





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Line Maintenance Organization LMP 2-08 Maintenance Data LMP 2-01 Capability Expansion ALP Part 1 Airline Liaison Procedures Quality Assurance QAP 6-1 Capability Expansion Requests Repair Organization LFRSP 1-1 Self Evaluation & Capability List LFRSP 1-3 Establishing and Maintaining Technical Data LFRSP 4-2 Receiving Inspection

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Notification of hazardous materials authorizations. 1.0 Regulation: 145.206 Notification of hazardous materials authorizations 1.1 Applicability 1.1.1 Not applicable


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Repair station manual and contents. 1.0 Regulation: 145.207 Repair Station Manual 145.209 Repair Station Manual contents 1.1 Responsibility 1.1.1 The Quality Assurance Manager is responsible for the maintenance of the RSQCM,

its amendment, distribution, and notification of any changes to the CHDO. 1.2 Contents 1.2.1 The RSQCM manual and its associated procedures will set forth the procedures,

means and methods of the organization. The RSQCM Manual and its associated procedures will collectively contain the requirements as described in 14 CFR Part 145.209.




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Quality control system. 1.0 Regulation: 145.211 Quality Control System 1.1 Quality Control System 1.1.1 The quality control system is described within this RSQCM, Line Maintenance

Procedures, Lake Forest Repair Procedures and Quality Assurance Procedures. The quality control system has procedures for:

a) Goods-In inspection b) Inspection of articles c) Establishing and maintaining proficiency of personnel d) Establishing and maintaining current technical data e) Qualifying staff f) Performing final inspection g) Calibration of equipment h) Corrective / preventive action process

1.1.2 All Panasonic Avionics Corporation forms used under this approval certificate are

available to staff on a central server. 1.1.3 The procedures for revising this RSQCM and any procedures or forms are located

in the front of this RSQCM 1.1.4 The Quality Assurance Manager is responsible for the maintenance of the RSQCM,

its amendment, distribution and notification to the CHDO of any changes to it. 1.2 Quality Assurance System 1.2.1 The quality assurance system is described within this RSQCM and the Quality

Assurance Procedures. 1.2.2 Quality Assurance Policy

a) Independent quality audits of the quality system will be performed in accordance with an audit schedule.

b) The frequency of audits will be determined by the status, importance and

complexity of the process and by previous audit findings.

c) The audit plan may be modified from time to time to take into account operational or unusual circumstances. Each modification to the plan will be recorded. A measurement of deviations from the audit plan will be recorded and reviewed at the Accountable Manager’s review.

d) Audit findings will be recorded and evaluated.


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e) Quality audit staff will remain independent of the activities being audited. f) Quality audit staff will be suitably qualified and trained in accordance with a

procedure. 1.2.3 Quality audit and corrective actions

a) The Quality Assurance Manager is responsible for ensuring all aspects of the quality system are audited in accordance with a schedule and for ongoing evaluations of the audit findings. The audit findings will be made known to management and staff on a regular basis.

b) Management is responsible for the satisfactory closure of corrective action

requests within the scope of their duties and responsibilities.

c) A timescale of three calendar months is the standard maximum time allowed for corrective action. When timescales are agreed they must be in proportion to the severity of the condition and the level of simplicity or difficulty to achieve the corrective action.

d) From time to time an extension to the corrective action period may be

granted. Applications for an extension will be recorded in the audit file and may only be endorsed by the Quality Assurance Manager or the Accountable Manager.

e) In some instances it may be necessary to accept an interim corrective action

until a long term corrective action is available. The Quality Assurance Manager has the authority to report to the Accountable Manager any unsatisfactory responses to corrective action requests.

f) Any corrective actions shall be reviewed for effectiveness. The corrective

action request form provides for the recording of this review and for consideration of preventive actions. Measurements will be decided on a case by case basis.

1.2.4 Accountable Manager & senior management review meeting

a) The Accountable Manager’s review will take place once a year. The review will include agenda items such as audit findings, trends and changes in legislation and the RSQCM and procedures. The meeting minutes are retained as quality records.

1.2.5 System for the approval and control of a deviation from procedures

a) Deviation from the organization’s procedures is not permitted. b) In extraordinary and unforeseeable circumstances and in the interests of

safety, it may become necessary to deviate from the approved procedures. Should such a need occur the Quality Assurance Manager will ensure:

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1) An application for deviation is completed and submitted to the CHDO 2) Clear consultation and communication with the CHDO when

appropriate 3) Concession(s), if granted, is properly authorized and communicated

4) All communications and actions are documented 5) The RSQCM and supporting documents are amended if appropriate 6) Approval from the airline will be obtained if it is necessary to deviate

from specific air carrier procedures.

2.0 Procedures Line Maintenance Organization LMP 2-09 Goods-in Inspections & Shipping of Parts for Repairs LMP 2-10 Quality Inspection LMP 2-25 Hidden Damage Inspection LMP 2-36 LRU Pre-Loading LMP 2-37 HDD-OML Maintenance & Media Duplication Process Quality Assurance QAP 1-1 Quality monitoring QAP 1-2 Audit schedule QAP 1-3 Audit performance QAP 1-4 Corrective action resolution QAP 1-5 Product sample audit QAP 1-6 Supplier evaluation & Sub-Contract Control QAP 1-7 Preventive Action QAP 6-3 Accountable Manager’s Review Repair Organization LFRSP 4-1 Inspection Responsibilities LFRSP 4-2 Receiving Inspection LFRSP 4-3 Preliminary Inspection LFRSP 4-4 Final Inspection / Return to Service LFRSP 4-5 Hidden Damage Inspection LFRSP 1-6 Quarantine Procedure

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Inspection of maintenance, preventative maintenance or alterations.

1.0 Regulation: 145.213 Inspection of maintenance, preventive

maintenance or alterations 43.13 Performance rules (general). 1.1 Inspection system 1.1.1 All articles, materials and components are subject to inspection prior to being

allowed into the repair process in accordance with the Line Maintenance and Lake Forest Repair Station Procedures referenced in this RSQCM.

1.1.2 Non-conforming product is placed into a quarantine store and is not allowed to enter

the repair process. 1.1.3 All articles in the repair process are subjected to a preliminary in-process

inspection/workmanship audit and a final inspection in accordance with the Line Maintenance and Lake Forest Repair Station Procedures referenced in this RSQCM.

1.1.4 The inspection processes referenced in this RSQCM are available in the Line

Maintenance and Lake Forest Repair Station Procedures. 2.0 Procedures Line Maintenance Organization LMP 2-09 Goods-in Inspections & Shipping of Parts for Repairs LMP 2-10 Quality Inspection LMP 2-25 Hidden Damage Inspection

LMP 2-36 LRU Pre-Loading LMP 2-37 HDD-OML Maintenance & Media Duplication Process

Quality Assurance QAP 1-1 Quality Monitoring QAP 1-2 Audit Schedule QAP 1-3 Audit Performance QAP 1-4 Corrective Action Resolution QAP 1-5 Product Sample Audit QAP 1-6 Supplier Evaluation & Sub-Contract Control QAP 1-7 Preventive Action QAP 6-3 Accountable Manager’s Review



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Repair Organization LFRSP 4-1 Inspection Responsibilities LFRSP 4-2 Receiving Inspection LFRSP 4-3 Preliminary Inspection LFRSP 4-4 Final Inspection / Return to Service LFRSP 4-5 Hidden Damage Inspection LFRSP 1-6 Quarantine Procedure

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Capability list. 1.0 Regulation: 145.215 Capability list 1.1 Capability control system 1.1.1 The Quality Assurance Manager will maintain a Capability List for articles

maintained under the accessories rating in Lake Forest that will show:

a) Name / description b) Part Number c) Limitations d) Capability List revision date e) Capability List revision number

1.2 Self evaluation 1.2.1 Prior to any addition to the Capability List, a self-evaluation procedure will be

performed. The self-evaluation will ensure the additional article is within the Repair Station ratings and whether the Repair Station has the necessary tools, equipment, materials, component spares, maintenance data and competent staff to begin the work.

1.2.2 Records of all self-evaluations will be retained. 2.0 Procedures Quality Assurance QAP 6-1 Capability Expansion Requests Repair Organization LFRSP 1-1 Self Evaluation & Capability List


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Contract maintenance. 1.0 Regulation: 145.217 Contract maintenance 1.1 Contract maintenance policy 1.1.1 If maintenance is to be contracted to an outside source it will be managed in

accordance with the following requirements:

a) The FAA approves the maintenance function to be contracted to the outside source; and

b) Panasonic maintains and makes available to the FAA, in a format acceptable to

the FAA, the following information:

i. The maintenance functions contracted to each outside facility

ii. The name of each outside facility to whom the Panasonic contracts maintenance functions and the type of certificate and ratings, if any, held by each facility.

c) Prior to utilizing subcontractors they will be approved and audited by the Quality

Assurance Manager or designee.

d) Auditing of contract maintenance providers after the initial approval will be conducted by the Quality Assurance Manager or by the Panasonic Corporate Quality Assurance Department. Audits of contract maintenance providers may be completed through an on-site audit, desk top audit or a combination of both. Audits of contract maintenance activity will be conducted annually according to the Audit Schedule.

e) The Quality Assurance Manager is responsible for submitting revisions of the “FAA

Certificated Maintenance Functions List” to the FAA for approval. 1.2 Contract maintenance to non-certificated maintenance providers 1.2.1 Panasonic does not contract maintenance functions to non-certificated facilities. 2.0 Procedures Quality Assurance QAP 1-6 Supplier Evaluation & Sub-Contract Control


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Record keeping. 1.0 Regulation: 145.219 Recordkeeping

43.5 Approval for return to service after maintenance, preventive maintenance, rebuilding or alteration.

43.9 Content, form & disposition of maintenance, preventive maintenance, rebuilding & alteration records.

43.12 Maintenance records: Falsification, reproduction, or alteration

1.1 Maintenance records – General 1.1.1 Repair Station maintenance activities are recorded on the Universal Field Maintenance

Report or the Repair Station Work Order. These forms are produced electronically and the formats cannot be manipulated by the user.

1.1.2 Hard copy records can be retrieved from filing cabinets held locally. Records may be

stored at a secured off-site location (accessible only to Panasonic) with adequate protection from adverse environmental conditions. Any offsite record storage area shall be audited by QA to ensure maintenance documents are retained in accordance with the regulatory requirements. The hard copy is the official record as it contains the certification statement and stamp.

1.2 Control of access to records 1.2.1 Access to Repair Station electronic records is controlled with read only permissions given

to nominated technical staff and management. Hard copy records are locked in secure storage and under control of the Repair Station Manager.

1.2.2 The FAA may have access to the records at anytime. 1.3 Retention of records 1.3.1 Hard copy records will be retained for five years. The records will be retained with due

regard to fire, flood, theft and falsification. 1.3.2 Electronic records are retained indefinitely. The database is safeguarded by back-up

procedures in the event of system failure. 1.4 Disposal of records 1.4.1 If records are to be disposed of, they will be either sent to the customer or destroyed.





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1.5 Lost or destroyed records 1.5.1 If records are lost or destroyed they may be re-created using known and verifiable

data to substantiate the new record. 2.0 Procedures Line Maintenance Organization LMP 2-18 Completion of UFMR as the Certification Record LMP 2-21 Maintenance Records

LMP 2-36 LRU Pre-Loading LMP 2-37 HDD-OML Maintenance & Media Duplication Process

Repair Organization LFRSP 3-2 Work Order / Repair Order LFRSP 4-4 Final Inspection / Return to Service Quality Assurance QAP 4-3 Training Records QAP 6-5 Control of Records

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Service difficulty reports. 1.0 Regulation: 145.221 Service Difficulty Reports 1.1 Responsibility for reporting defects 1.1.1 The Quality Assurance Manager is responsible for reporting failures, malfunctions

or defects to the CHDO, manufacturer, and operator in accordance with QAP procedures: 5-1 “Reporting of occurrences / defects / incidents” and, 5-2 “Rejection of aircraft components and materials.” These procedures also address the requirements for the reporting of Suspected Unapproved Parts to the FAA.

1.1.2 Reports to the CHDO will be made within 96 hours of discovery. 1.1.3 Criteria for what constitutes a reportable occurrence can be found in QAP 5-1. 1.1.4 For line maintenance activities the Operator will be responsible for submitting

Service Difficulty Report to the FAA. It is the responsibility of Line Maintenance Staff to report any unsafe condition immediately to an operator prior to the aircraft being dispatched. The repair station may submit a service difficulty on behalf of the airline if requested. Every effort shall be made to ensure duplicate reporting does not take place.

1.2 Internal reporting 1.2.1 Panasonic Avionics Corporation has an internal reporting process for reporting the

failure of components and safety-related occurrences to management and the Product Safety Officer. The internal reporting system is known as the Product Incident Report (PIR).

1.2.2 All PIR’s go to the Product Safety Officer. The Product Safety Officer will liaise with

the OEM for investigation purposes when a PIR has been initiated. 1.3 Retention of reported occurrences records 1.3.1 All records will be retained indefinitely. 2.0 Procedures Line Maintenance Organization LMP 2-15 Occurrence Reporting (Product Safety) LMP 2-35 Detecting and Reporting Suspected Unapproved Parts


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Repair Organization LFRSP 1-7 Suspected Unapproved Parts LFRSP 6-1 Material Defect Customer Complaint Report (MDCCR) &

Service Difficulty Reports Quality Assurance QAP 5-1 Reporting of occurrences / defects / incidents QAP 5-2 Rejection of aircraft components and materials

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FAA Inspections. 1.0 Regulations: 145.223 FAA Inspections 1.1 Inspections 1.1.1 Panasonic Avionics Corporation will permit the FAA to inspect the organization

facilities, records and anything necessary to demonstrate compliance with the regulations.


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FACILITY DIAGRAMS

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Lake Forest Repair Shop

Address: 26200 Enterprise Way Lake Forest, CA 92630

Capacities: Repair Area: 3,350 SQF Inventory Area: 1,246 SQF Office and Other Area: 3,184 SQF

Services: Secured card reader entry; fire alarm system; climate-controlled; 120VAC; wired and capable of accessing the internet.

Floor Layout (Upstairs):

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Floor Layout (Downstairs MFG Area):

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SFO LINE STATION Address: 1606 Rollins Road Burlingame, CA 94010 Capacities: Office Area: 4800 Sq Ft Stores Area: 1100 Sq Ft Shipping Area: 320 Sq Ft Services: Security and fire alarm system; climate controlled;

wired and capable of accessing the internet via the corporate secured VPN (Virtual Private Network).

Floor Layout:

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IAD LINE STATION

Address: 14520 Avion Parkway Chantilly, Virginia, 20151

Capacities: Office area: 1,459 ft2 Stores area: 945 ft2 Shipping area: 160 ft2

Services: Alarm system; climate controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor layout:

Parts Storage

Media Room Storage IT/Records Galley Work AreaOffice

Conference Room Shipping/

Receiving

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IAD LINE STATION (con’t) (AOA Office)

Address: C14 Lower Level

Dulles International Airport Dulles, VA 20166 Capacities: Office Area: 640 SF Stores Area: 100 SF Shipping Area: 15 SF Services: Sprinkler and fire alarm protection system; climate

controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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ORD Satellite Repair Station

Address: 975 Busse Road Elk Grove Village, IL 60007

Capacities: Office Area: 6,927 SF Stores Area: 975 SF

Service: Security and fire alarm system; climate controlled; wired

capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Plan:

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SLC LINE STATION

Address: 3658 W 2100 S Salt Lake City, UT 84104

Capacities: Total Area: 1100 SF

Office Area: 850 SF Goods In/Shipping Area: 250 SF

Services: Climate controlled service; wired and capable of

accessing the internet via the corporate secured Virtual private Network.

Customer-owned parts are stored within the Delta

Airlines “C” Gate Line Maintenance Office at the airport.

Floor Layout:

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SEA LINE STATION

Address: 2800 S 192nd Street SeaTac, WA 98188

Capacities: Office Area: 1633 SF

Stores Area: 258 SF Services:

Security and fire alarm system; climate controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

FloorLayout:

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LAX LINE STATION Address: Panasonic Avionics Corporation

11099 South La Cienega Blvd Suite 140 Los Angeles, CA 90045

Capacities: Station Area: 6,370 SF

Goods In/ Shipping Area: 1,565 SF

Services: Security and fire alarm system; climate controlled; Security camera; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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ATL Satellite Repair Station

Address: Panasonic Avionics Corporation 4245 International Parkway Suite 150 Hapeville, GA 30354

Capacities: Office space: 8,518 SF Serviceable: 1,927 SF Unserviceable: 346 SF Shipping/receiving: 790 SF

Services: Security and fire alarm system; climate controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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HNL LINE STATION

Address: Panasonic Avionics Corporation 3375 Koapaka Street Room 237 Honolulu, HI 96819

Capacities: Office Area: 1100 ft2

Services: Security and fire alarm system: climate controlled;

wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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HNL LINE STATION Continued

HNL Additional space. Room 275 1240 ft2

Climate controlled, Fire protection, internet connectivity, security and telephone lines available.

HNL Airside store location. 300 Rodgers Blvd, Honolulu, HI 96819 Gate 8

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DTW LINE STATION (Main Office)

Address: 9313 Middlebelt Road

Romulus, MI 48174

Capacities: Office Area: 3240 SF Stores & Goods In/Shipping Area: 510 SF

Services: Fire alarm system; climate controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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DTW LINE STATION (con’t) (AOA Office)

Address: Delta Terminal Concourse A Room A2-226 DTW International Airport Romulus, MI 48174


Service: Secured fire alarm system; sprinkler system; air-conditioning

and heating system.

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MSP LINE STATION (Main Office)

Address: 1140 Centre Pointe Drive Suite 100A

Mendota Heights, MN 55120


Services: Fire alarm system; Sprinkler system; Forced Air Heating and Air

Conditioning, Wired and capable of accessing the company network via T1 line and company Firewall. Security system installation.

Floor Layout:

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MSP LINE STATION (con’t) (AOA Office)

Address: Delta Airlines Building C

7500 Airline Drive Minneapolis, MN 55450


Services: Fire alarm system; sprinkler system; air-conditioning and heating systems; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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JFK LINE STATION (Main Office)

Address: JFK International Airport

Building 77 Jamaica, NY 11430

Capacities: Office Area: 1,050 SF Stores & Goods In/Shipping Area: 1,300 SF


Floor Layout:

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JFK LINE STATION (cont’d) (Additional Office Location)

Address: JFK International Airport

Building 77, PH Floor Jamaica, NY 11430

Capacities: Total Area: 1,436 SF

Services: Secure and climate controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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JFK LINE STATION (con’t) (AOA Office)

Address: Delta Terminal Concourse 2 JFK International Airport Jamaica, NY 11430

Capacities: Office Area: 352 SF Store Area: 90 SF

Service: Fire alarm system; sprinkler system; air-conditioning and

heating systems; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor Layout:

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MIA LINE STATION

Address: 5775 Blue Lagoon Drive Suite 170 Miami FL 33126

Capacities: Work Area: 3144 SF

Stores/Goods In/Shipping Area: 1005 SF

Services: Alarm system; climate controlled; wired and capable accessing the internet via the corporate secured Virtual Private Network.

Floor layout:

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BOS LINE STATION

Address: 440 McClellan Highway

Suite 106A East Boston, MA 02128

Capacities: Office/Work Area: 1777 SF Stores & Goods In/Shipping Area: 368 SF


Floor layout:

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DFW LINE STATION

Address: 1405 S. Beltline Rd. Suite 300 Coppell, Texas 75019

Capacities: Work Area: 6808 SF

Stores/Goods In/Shipping Area: 4350 SF

Services: Alarm system; climate controlled; wired and capable of accessing the internet via the corporate secured Virtual Private Network.

Floor layout:

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TUL LINE STATION

Address: 3600 N. Mingo Road

Hangar 5, 2nd Floor, Room D14 Tulsa, OK 74116

Capacities: Office/Work Area: 210 SF Stores & Goods In/Shipping Area: 238 SF


Floor layout:

17'-0"

14'-6

"

15'-0"

8130UFMR

SERV

ICEA

BLE

SERV

ICEA

BLE

SCRAPQUARANTINEUNSERVICEABLE

SHIPPING/RECEIVING

SOFTWARE/MEDIA

TOOLS

OFFICE SUPPLIES

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EWR LINE STATION (Main Office)

Address: 1201 Corbin Street, 2nd Floor Room # 209 Elizabeth NJ, 07201

Capacities: Total Area: 975 ft2


Floor layout.:

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EWR LINE STATION (Additional Space)

Address: 1201 Corbin Street, 2nd Floor Room # 208 Elizabeth NJ, 07201

Capacities: Total Area: 499 ft2


Floor layout.:

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DEN LINE STATION (Main Office)

Address: 7830 Harry B. Combs Pkwy Denver, CO 80249


Supervisor Office: 215 SF

Store & Goods In/Shipping Area: 210 SF

Services: Fire alarm system; sprinkler system; air-conditioning and heating systems; wired and capable of accessing the internet via the corporate secured Virtual Private Network

Floor layout:

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DEN LINE STATION (Additional Space)

Address: United Hangar 27300 E 98th Ave, Room # 1069 Denver, CO 80249

Capacities: Storage Area: 378 SF

Services: Temperature controlled, secured access

Floor layout:

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IAH LINE STATION (Main Office)

Address: 3340-B Greens Road Suite 700

Houston, TX 77032


Store & Goods In/Shipping Area: 1400 SF

Warehouse 6000 SF

Services: Fire alarm system; sprinkler system; air-conditioning and heating systems; wired and capable of accessing the internet via the corporate secured Virtual Private Network. Wharehouse area is not climate controlled.

Floor layout:

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IAH LINE STATION (Additional Space)

Address: United Hangar 2800 N. Terminal Road Terminal E Room # C-43 Houston, TX 77032

Capacities: Storage Area: 350 SF


Floor layout: