arxys videox enterprise appliance user guide revision 1.2 ... · 2. confirm that the outer rails...

Arxys VideoX Enterprise Appliance User Guide

Revision 1.2

August 2020

WWW.ARXYS.COM

http://www.arxys.com/

COPYRIGHT

No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form

or by any means, electronic, mechanical, recording, or otherwise, in whole or part, without prior

written consent from Arxys.

All rights reserved. Copyright © 2020 Arxys.

TRADEMARKS

All trademarks and copyrights stated, mentioned, referenced or omitted are the property of their

respective owners.

DISCLAIMER

Arxys reserves the right to periodically revise this manual without prior notice. Product features

and specifications described are subject to change without notice.

REVISION HISTORY

Revision Date Description of Change

1.0.0 March, 2020 • Initial Release

1.1.0 March, 2020 • Updated images

1.2.0 August, 2020 • Avigilon Control Center notes

TABLE OF CONTENTS

Table of Contents ................................................................................................................... 4

Arxys Support ......................................................................................................................... 6

CREATING A TROUBLE TICKET ....................................................................................................................... 6

Arxys VideoX Enterprise Appliance Password ............................................................................ 8

Arxys VideoX Enterprise IPMI Password.................................................................................... 8

Arxys VideoX Enterprise Appliance Installation .......................................................................... 8

BOX CONTENTS............................................................................................................................................ 8

INSTALLATION PLANNING ............................................................................................................................. 8

UNPACKAGING THE ARXYS VIDEOX ENTERPRISE APPLIANCE .......................................................................... 9

RACKMOUNT CHASSIS INSTALLATION ............................................................................................................ 9

ARXYS VIDEOX R12E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS ............................................. 11

ARXYS VIDEOX R36E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS ............................................. 16

Hard Disk Drive installation .................................................................................................... 22

Arxys VideoX Enterprise Appliance Reference ......................................................................... 22

ARXYS VIDEOX R12E ................................................................................................................................ 22

ARXYS VIDEOX R36E ................................................................................................................................ 23

Powering on the Arxys VideoX Enterprise Appliance ................................................................ 24

Arxys VideoX Enterprise Appliance First Boot .......................................................................... 25

ARXYS VIDEOX ENTERPRISE APPLIANCE OS SETUP ..................................................................................... 25

CONFIGURING NETWORK SETTINGS ............................................................................................................ 28

Verifying Storage RAID Configuration ..................................................................................... 30

Video Management Software ................................................................................................. 32

MILESTONE XPROTECT+ BEST PRACTICES .................................................................................................. 32

AVIGILON CONTROL CENTER BEST PRACTICES ............................................................................................ 33

Activating Windows® without Internet Access ........................................................................ 34

Arxys VideoX Enterprise Appliance Maintenance ...................................................................... 36

Arxys VideoX Enterprise Appliance Field Replaceable Units ...................................................... 36

HARD DRIVE FRU REPLACEMENT INSTRUCTIONS ........................................................................................ 36

POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS ....................................................................... 37

Arxys VideoX Enterprise Appliance IPMI Configuration ............................................................. 38

CONFIGURING IPMI SETTINGS IN THE BIOS .............................................................................................. 39

REMOTELY ACCESSING THE SERVER ............................................................................................................. 42

Appendix A ........................................................................................................................... 43

ARXYS VIDEOX ENTERPRISE APPLIANCE ENVIRONMENTAL INFORMATION ..................................................... 43

ARXYS SUPPORT

For questions and support regarding the Arxys VideoX Enterprise Appliance hardware, please

contact Arxys using the following options:

Web: https://support.arxys.com/

E-mail: [email protected]

Web page: http://www.arxys.com/company/support

Hours: Monday – Friday, 8:00 a.m.–5:00 p.m. (Pacific time) Holidays Excluded

CREATING A TROUBLE TICKET

The primary method to receive help and support for Arxys VideoX Appliances is through the

online ticket system.

1. Navigate to https://support.arxys.com

2. Click on the “Open a New Ticket” button on the top right side of the page

3. Enter your previously generated credentials to log in, skip to step 5. If this is the first

time using the Arxys trouble ticket system click the “Create an account” link

https://support.arxys.com/

mailto:[email protected]

http://www.arxys.com/company/support

https://support.arxys.com/

4. Fill in the Account registration form. Please verify that correct contact information is

used. Click the “Register” button.

5. Select the correct product from the Help Topic section and click on the “Create Ticket”

button

6. The Support Ticket form will expand. Enter the System Serial Number. Failure to enter a valid serial number will delay the support team’s ability to assist. Enter a summary for

the issue. Describe the issue with the most details possible. Screenshots or logs can be attached to the ticket.

7. Click the “Create Ticket” button to create the ticket. A summary of the ticket will be

displayed.

ARXYS VIDEOX ENTERPRISE APPLIANCE PASSWORD

The system administrator password is configured by the end user during the first boot setup procedure. The password configured by the end user cannot be reset by Arxys.

ARXYS VIDEOX ENTERPRISE IPMI PASSWORD

Default IPMI Credentials: ADMIN:ADMIN or ADMIN:Password1!

ARXYS VIDEOX ENTERPRISE APPLIANCE INSTALLATION

The installation process consists of the configuration of basic networking and Windows® Server

2019 configuration. The manual assumes that the user is familiar with the steps required to use

and configure Windows® Server 2019 networking. This manual covers the installation and

configuration of the following Arxys VideoX Enterprise Appliances:

• VideoX R12E

• VideoX R36E

BOX CONTENTS

The Arxys VideoX Enterprise Appliance should include the following items within the shipping box.

• Arxys VideoX Enterprise Appliance (R12E or R36E)

• License Key (Certificate of Authenticity COA) attached to system on the top front left hand corner or chassis.

• Two 110V AC power cords

• One set of adjustable sliding rails w/ mounting kit

If you find that you are missing any of the above items, please contact Arxys at [email protected]

INSTALLATION PLANNING

The proper installation of the Arxys VideoX Enterprise Appliance will require the following hardware

and resources:

• Keyboard and mouse.

• Display monitor capable of 1024x768 resolution minimum with a Standard VGA

connector

• Two 110V AC power ports

• Gigabit Ethernet connectivity

• Network IP address

• Available space in a computer equipment rack 2U (R12E) or 4U (R36E) depending

on the Arxys VideoX Enterprise Appliance configuration.

UNPACKAGING THE ARXYS VIDEOX ENTERPRISE APPLIANCE

The Arxys VideoX Enterprise Appliance should be carefully removed from its shipping box. Inspect

the Arxys VideoX Enterprise Appliance and make sure that it was not damaged during shipping and

transport. The Arxys VideoX Enterprise Appliance box includes removable front bezel/cover for the

appliance. Adjustable sliding rails used to mount the Arxys VideoX Enterprise Appliance server into

a standard computer equipment rack are also included.

RACKMOUNT CHASSIS INSTALLATION

You should install the largest and heaviest items on the bottom of your rackmount rack.

• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the

full weight of the rack resting on them.

• In single rack installation, stabilizers should be attached to the rack. In multiple rack installations,

the racks should be coupled together.

• Always make sure the rack is stable before extending a component from the rack.

• You should extend only one component at a time - extending two or more simultaneously may

cause the rack to become unstable.

• Determine the placement of each component in the rack before you install the rails.

• Use a regulating uninterruptible power supply (UPS) to protect the server from power surges,

voltage spikes and to keep your system operating in case of a power failure.

• Allow any hot plug drives and power supply modules to cool before touching them.

• Always keep the rack's front door and all panels and components on the servers closed when not

servicing to maintain proper cooling.

• Equipment should be mounted into a rack so that the amount of airflow required for safe

operation is not compromised.

• Consideration should be given to the connection of the equipment to the power supply circuitry

and the effect that any possible overloading of circuits might have on overcurrent protection and

power supply wiring. Appropriate consideration of equipment nameplate ratings should be used

when addressing this concern.

ARXYS VIDEOX R12E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS

This section provides information on installing the Arxys VideoX R12E Appliance into a rack unit

with the quick-release rails provided. There are a variety of rack units on the market, which may

mean the assembly procedure will differ slightly. You should also refer to the installation

instructions that came with the rack unit you are using.

NOTE: This rail will fit a rack between 26.5" and 36.4" deep.

The VideoX R12E should be installed into the rack without hard disk drives installed.

IDENTIFYING THE SECTIONS OF THE RACK RAILS

There are two rack rail assemblies in the rack mounting kit. Each assembly consists of two sections:

an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail

that secures directly to the rack itself. Two pairs of short brackets to be used on the front side of

the outer rails are also included.

RELEASING THE INNER RAIL

1. Identify the left and right outer rail assemblies.

2. Pull the inner rail out of the outer rail until it is fully extended as illustrated.

3. Press the locking tab down to release the inner rail.

4. Repeat steps 1-3 for the second outer rail.

INSTALLING THE INNER RAILS ON THE CHASSIS

1. Confirm that the left and right inner rails have been correctly identified. Locate the

locking pin on the chassis.

2. Place the inner rail firmly against the side of the chassis, aligning the pins on the side of

the chassis with the slots in the inner rail.

3. Slide the inner rail forward toward the back of the chassis until the rail clicks into the

locked position, which secures the inner rail to the chassis.

4. Verify spring lock is secured. Secure the inner rail to the chassis with the screw provided.

5. Repeat steps 1 through 4 above for the other inner rail.

INSTALLING THE OUTER RAILS TO THE RACK

1. Align the outer rail onto the slots on the front of the rack.

2. Pull out the rear of rail forward.

3. Swing the locking tab over to lock the rails into place.

4. Repeat steps 1-5 for the remaining outer rail.

INSTALLING THE CHASSIS IN THE RACK

1. Confirm that the inner rails are properly installed on the chassis.

2. Confirm that the outer rails are correctly installed on the rack.

3. Pull the middle rail out from the front of the outer rail and make sure that the ball-

bearing shuttle is at the front locking position of the middle rail.

4. Align the chassis inner rails with the front of the middle rails.

5. Slide the inner rails on the chassis into the middle rails, keeping the pressure even on

both sides, until the locking tab of the inner rail clicks into the front of the middle rail,

locking the chassis into the fully extended position.

6. Depress the locking tabs of both sides at the same time and push the chassis all the way

into the rear of the rack.

7. Use screws to secure the chassis handles to the front of the rack.

ARXYS VIDEOX R36E APPLIANCE RACKMOUNT INSTALLATION INSTRUCTIONS

This section provides information on installing the Arxys VideoX R36E into a rack cabinet. There

are a variety of rack cabinets on the market, which may mean the assembly procedures will differ

slightly. You should also refer to the installation instructions that came with the rack cabinet you

are using.

NOTE: This rail will fit a rack between 27" and 34.45" deep.

The VideoX R36E should be installed into the rack without hard disk drives installed.

RELEASING THE INNER RAIL FROM THE OUTER RAIL

Figure 1

1. Identify the left and right outer rail assemblies as described above.

2. Pull the inner rail out of the outer rail until it is fully extended as illustrated above.

3. Press the locking tab down to release the inner rail.

4. Pull the inner rail all the way out.

5. Repeat steps 2 – 4 for the second outer rail.

INSTALLING THE INNER RAILS ON THE CHASSIS

1. Confirm that the left and right inner rails have been correctly identified.

2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side

of the chassis with the holes in the inner rail.

3. Slide the inner rail forward toward the front of the chassis until the rail clicks into the locked

position, which secures the inner rail to the chassis.

4. Secure the inner rail to the chassis with the screws provided.

5. Repeat steps 2 – 4 above for the other inner rail.

INSTALLING THE OUTER RAILS ON THE RACK

1. Press upward on the locking tab at the rear end of the middle rail.

2. Push the middle rail back into the outer rail.

3. Hang the hooks of the front of the outer rail onto the slots on the front of the rack. If

necessary, use screws to secure the outer rails to the rack, as illustrated above.

4. Pull out the rear of the outer rail, adjusting the length until it fits within the posts of the

rack.

5. Hang the hooks of the rear portion of the outer rail onto the slots on the rear of the rack.

If necessary, use screws to secure the rear of the outer rail to the rear of the rack.

6. Repeat steps 1 – 5 for the remaining outer rail.

INSTALLING THE CHASSIS IN THE RACK

1. Confirm that the inner rails are properly installed on the chassis.

2. Confirm that the outer rails are correctly installed on the rack.

3. Pull the middle rail out from the front of the outer rail and make sure that the ball-

bearing shuttle is at the front locking position of the middle rail.

4. Align the chassis inner rails with the front of the middle rails.

5. Slide the inner rails on the chassis into the middle rails, keeping the pressure even on

both sides, until the locking tab of the inner rail clicks into the front of the middle rail,

locking the chassis into the fully extended position.

6. Depress the locking tabs of both sides at the same time and push the chassis all the way

into the rear of the rack.

7. Use screws to secure the chassis handles to the front of the rack.

HARD DISK DRIVE INSTALLATION

Arxys VideoX Enterprise Appliance R12E or R36E is shipped without the hard drives installed in the

system chassis. Before powering on the Arxys VideoX Enterprise Appliance, the hard drives need

to be installed into the chassis.

Before proceeding, verify that the hard drives are labeled with the same serial number listed on

the Arxys VideoX Enterprise Appliance which is located on the front right corner of the chassis.

The Arxys VideoX Enterprise Appliance chassis features a label listing the arrangement of its hard

disk drive slots. This label ONLY provides a general pattern for the sequential installation of the

hard drives (beginning bottom to top, and then moving left to right). These labels can also be used

in the troubleshooting process to identify the location of a faulty drive.

Unless marked any drive can be installed in any hard disk drive slot.

1. Press the release button on the drive carrier. This extends the drive carrier handle.

2. Insert the hard drive and tray into the chassis. Press the drive carrier handle closed until

it clicks in place.

3. Repeat step one and two for all the drives shipped with the Arxys VideoX Enterprise

Appliance

ARXYS VIDEOX ENTERPRISE APPLIANCE REFERENCE

ARXYS VIDEOX R12E

FRONT VIEW –ARXYS VIDEOX R12E

Drive Slot 1 Drive Slot 2 Drive Slot 3 Drive Slot 4



Power Button

Reset Button

Drive Carrier Release Lever

Drive Carrier Release Button

Drive Activity / Locate LED

Drive Fault LED

FRONT PANEL LEDS

Reset: The reset button is used to manually reboot the

Arxys VideoX Enterprise Appliance.

Power: The main power switch is used to apply or

remove power from the power supply to the Arxys

VideoX Enterprise Appliance.

Power: Indicates power is being supplied to the system's

power supply units. This LED should normally be

illuminated when the system is operating.

HDD: Indicates SAS/SATA drive and/or DVD-ROM drive

activity when flashing.

ARXYS VIDEOX R36E

FRONT VIEW –ARXYS VIDEOX R36E

12

Power Button

Reset Button

Drive Carrier Release Lever

Drive Carrier Release Button

Drive Activity / Locate LED

Drive Fault LED




Drive Slot 13

Drive Slot 17

Drive Slot 21

Drive Slot 14

Drive Slot 18

Drive Slot 22

Drive Slot 15

Drive Slot 19

Drive Slot 23

Drive Slot 16

Drive Slot 20

Drive Slot 24

FRONT PANEL INDICATOR LEDS

Reset: The reset button is used to manually reboot the

Arxys VideoX Enterprise Appliance.

Power: The main power switch is used to apply or

remove power from the power supply to the Arxys

VideoX Enterprise Appliance.

Power: Indicates power is being supplied to the system's

power supply units. This LED should normally be

illuminated when the system is operating.

HDD: Indicates SAS/SATA drive and/or DVD-ROM drive

activity when flashing.

REAR CONNECTORS ARXYS VIDEOX ENTERPRISE APPLIANCE R12E/R36E

POWERING ON THE ARXYS VIDEOX ENTERPRISE APPLIANCE

The power button on all configurations of the Arxys VideoX Enterprise Appliance can be accessed

from the front of the computer equipment rack.

On the R12E and R36E Arxys VideoX Enterprise Appliance the power button is located on the

bottom left of the chassis. Remove the front bezel if installed.

ARXYS VIDEOX ENTERPRISE APPLIANCE FIRST BOOT

The Arxys VideoX Enterprise Appliance is configured with Microsoft® Windows® Server 2019

operating system.

When the Arxys VideoX Enterprise Appliance is first powered the Microsoft® Windows® Server

2019 will begin booting. Please do not interrupt or power off the Arxys VideoX Enterprise Appliance

during this process. The Arxys VideoX Enterprise Appliance may automatically reboot as the final

configuration is applied to the system.

After the system reboots the Windows® Server 2019 operating system will load. Follow the

onscreen instructions to continue.

ARXYS VIDEOX ENTERPRISE APPLIANCE OS SETUP

1. Select the appropriate Country or Region, App Language, and Keyboard Layout. Click on

the “next” button to continue.

2. Enter the product key that is on the Microsoft® COA label attached to the system. The

COA label is attached on the top front left corner of the system. It may be required to

scratch off some of the protective/privacy silver coating to reveal the entire product key.

Click on the “next” button to continue.

3. Review and accept the Microsoft® Windows® Server 2019 license agreement.

4. Set the administrator account password. Do not lose this password. This password will

be needed to log into the system in order to continue the configuration of the server. Type

in the password twice as indicated on the screen and click on the “finish” button to

continue. Arxys Support cannot reset this password and there is no default

password configured.

5. The log in screen will be presented. Press CTRL+ALT+DELETE to continue.

6. Click on the account named “Administrator.” Enter the Administrator account password

that was set in step 4. The system will load the Windows® desktop

CONFIGURING NETWORK SETTINGS

Your organization network administrator should be able to provide you with the information

required to configure the network on the Arxys VideoX Enterprise Appliance. Generally, the

information required is: IP address, subnet mask, gateway, and DNS server. Some networks run

the DHCP protocol which will assign all of the above settings automatically. It is recommended that

the Arxys VideoX Enterprise Appliance be configured with a static IP address.

1. Log in to the Arxys VideoX Enterprise Appliance as “administrator” (using the password

that was configured during first boot)

2. The system will load the Server Manager Dashboard. Select the Local Server from the

menu on the right-hand side.

3. Locate the Ethernet connection links. Click on the link to the first Ethernet connection. The

network connections list will be displayed.

4. All the network connections available on the Arxys VideoX Enterprise Appliance will be

displayed. Right click on “Ethernet” and click on “Properties.”

5. From the Ethernet Properties window double click on the “Internet Protocol Version 4

(TCP/IPv4)” entry.

6. Enter the network information that was given to you by your network administrator in the

appropriate sections. Click OK when you are done.

7. The Arxys VideoX Enterprise Appliance basic network setup is now complete. Your

organization may require additional configuration. Contact your organization’s network

administrator for additional information.

VERIFYING STORAGE RAID CONFIGURATION

Most Arxys VideoX Enterprise Appliance will ship with storage resources pre-configured if the

configuration is specified at the time of ordering. Before utilizing the storage resources provided

by the Arxys VideoX Enterprise Appliance, the health of the hard disk drives and RAID arrays

must be verified.

Before utilizing the storage, the health of the RAID arrays must be verified. Arxys VideoX

Enterprise Appliance ships with the LSI Storage Authority utility pre-installed. This utility will be

used to verify the status of the data collections.

1. Log in to the Data Appliance for ArcGIS as “administrator” (using the password that was

configured during first boot)

2. From the desktop or start menu locate the LSI Storage Authority (LSA) shortcut.

3. Double–click the shortcut to start the utility. Allow the utility to auto discover the data

appliance. Click on the discovered server, and select the option to sign in.

4. Log in to the utility as “administrator” (using the password that was configured during first

boot). Allow the utility to load.

5. The status of the raid controller and its volumes are displayed on the top-left corner. The

status should display “Optimal.” If the status displays anything other than “Optimal”

immediately stop and contact Arxys technical support.

6. Background operations are also displayed in the same menu under the raid controller ID.

“Check consistency” and/or “initializing” procedures run on schedules to preemptively

correct any errors. If “Check Consistency” or “Initializing” operations are in progress, the

data collections remain in an optimal condition.

7. After verifying the optimal status of the data collections, exit the utility.

VIDEO MANAGEMENT SOFTWARE

If specified, Arxys preloads VMS installers for in order to speed up the deployment and setup

process. The preloaded VMS installers are located in the folder:

C:\ArxysSupport\Applications

Browse to the Applications folder and double click on the VMS installer application to start the

installation process. Follow the onscreen instructions to complete the setup.

Arxys VideoX Enterprise Appliance typically ships with a preconfigured volume to use for video

surveillance video called “VideoStorage” and is typically configured in Windows as drive “D:\” The

VMS that is being installed should be configured to store video files here.

MILESTONE XPROTECT+ BEST PRACTICES

From: https://developer.milestonesys.com/s/article/set-up-Recording-Server-for-best-

performance

• Configure your maximum recording and archive retention limits so that video is

deleted upon a set schedule, and not when the hard disk drive reaches its

maximum capacity. For best performance, we recommend to maintain at least

15% of the drive free.

• Configure the recording and archive hard drives to have a cluster size (block

size) of 64K or higher.

• Ensure RAID stripe size is set to 512K or higher.

https://developer.milestonesys.com/s/article/set-up-Recording-Server-for-best-performance

https://developer.milestonesys.com/s/article/set-up-Recording-Server-for-best-performance

• Ensure recording and archiving drives (and their file systems) are healthy and

error-free. You can check the Windows System Event logs for NTFS errors or disk

corruption errors, and you can periodically perform a full Windows check disk

and S.M.A.R.T. scans (there are many free apps for S.M.A.R.T.).

• Disable real-time antivirus scanning; instead choose to scan the system based on

a schedule. Consult the XProtect Administrator's Manual regarding which

files/folders and processes to exclude. You can also find more information about

anti-virus scanning and XProtect in KB 1004, "Configure anti-virus software on

XProtect systems (best practices)."

• If your surveillance server storage has one single storage array, do not archive.

(See the corresponding KB 3614, "When should I archive?")

• Disable any non-essential Windows tasks and processes that affect the file

system. These could include the indexing service and the volume shadow copy

service. Also make sure to never use Windows drive compression as it will slow

down all write-to-disk operations.

• In the RecorderConfig.xml file, the "chunk_files" buffers should be set to 64K, as

per the example below. If they are not:

1. stop the Recording Server.

2. backup (create a copy of) the RecorderConfig.xml file, usually located in:

C:\ProgramData\XProtect Recording Server\

3. edit the XML file as shown below:

<chunk_files use_os_cache="true">

<read_buffer_size>65536</read_buffer_size>

<write_buffer_size>65536</write_buffer_size>

</chunk_files>

4. It may also be safe to make changes to the "disk_usage_monitor" section of the config

file. By default, the Recording Server will force an archive once an area has 5GB (or less)

free space and will delete footage if an area has 1GB (or less) free space; depending on

the number of cameras and the size of the storage area you may want to increase these

values.

<disk_usage_monitor>

<check_interval_in_seconds>10</check_interval_in_seconds>

<force_archive_limit_in_mb>5120</force_archive_limit_in_mb>

<force_delete_limit_in_mb>1024</force_delete_limit_in_mb>

</disk_usage_monitor>

5. Once you have edited and saved the configuration file, start the Recording Server again.

AVIGILON CONTROL CENTER BEST PRACTICES

Before starting the ACC setup and installation it is recommended that the built in Windows Server

2019 AntiVirus software (Windows Defender or any additional AntiVirus software loaded by the

end user) be temporarily disabled or suspended. During the ACC installation a Storage Configuration will create a storage layout. If Windows Defender is enabled this process will take

multiple days to complete.

ACTIVATING WINDOWS® WITHOUT INTERNET ACCESS

In the event that Internet access is not possible the Windows® Activation procedure can be

completed via the use of the Microsoft® Windows® Activation telephone hotline.

1. Log into the system as a member of the administrative group.

2. From the Start Screen, Type ‘slui 4’ click on the icon to run the wizard.

3. Select the nearest location from the drop-down menu and click “Next.”

4. Call the phone number displayed and follow the promptings. You will have to provide the

“Installation ID” and will receive a “Confirmation ID.”

5. Click “Next” and follow the onscreen instructions to continue and complete the activation

process.

ARXYS VIDEOX ENTERPRISE APPLIANCE MAINTENANCE

Although the Arxys VideoX Enterprise Appliance requires minimal maintenance, basic maintenance

will increase the lifespan of the hardware. Like the majority of equipment installed in a computer

hardware rack, the Arxys VideoX Enterprise Appliance uses a front intake and rear exhaust cooling

design. It is very important that the airflow of the cooling system is not blocked or hindered in any

way. The most common way that a server’s cooling system is blocked is by the accumulation of

dust in the front air intake passages of the server. At regular intervals the dust should be wiped

from the front bezel. Additionally, using compressed air to blow out the dust that has settled on

the drives bays will assist in keeping the Arxys VideoX Enterprise Appliance’s cooling system running

at its highest efficiency.

ARXYS VIDEOX ENTERPRISE APPLIANCE FIELD REPLACEABLE UNITS

The Arxys VideoX Enterprise Appliance utilizes redundant components that can be replaced while

the system is operating. These components are referred to as Field Replaceable Units (FRUs) and

are hot-swappable since they can be removed and installed while the system is powered on.

The Arxys VideoX Enterprise Appliance utilizes various FRUs in 2U and 4U configurations:

• Power Supply Modules

• Hard Drives

Both of these FRUs can be swapped in less than one minute by personnel that are familiar with

computer hardware. When replacing a failed FRU, make sure that a replacement FRU has been

received prior to removing the failed FRU. Removing a FRU for extended periods of time

compromises the airflow and cooling design of the Arxys VideoX Enterprise Appliance.

HARD DRIVE FRU REPLACEMENT INSTRUCTIONS

REMOVING HARD DRIVE CARRIERS

1. Press the release button on the drive carrier. This extends the drive carrier handle

2. Use the handle to pull the drive carrier out of the chassis

NOTE: Arxys VideoX Enterprise Appliance date set hard drives have RAID redundancy to ensure

data availability in case of a hard drives failure and support hot-plug capability. Replacement

hard drives with carriers will ship directly from Arxys. Do not remove any hard drives while the

unit is powered on without express instruction from a Arxys technical support engineer.

INSTALLING HARD DRIVE CARRIERS

1. Verify that the replacement FRU part number matches the FRU that is being replaced.

2. Insert the replacement drive tray into the chassis. Make sure to press the drive carrier

handle closed until it clicks in place.

POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS

POWER SUPPLY FAILURE

If either of the two power supply modules fails, the other module will take the full load and allow

the system to continue operation without interruption.

Replacement power supply modules will ship directly from Arxys. The power supply units have a

hot-swap capability, meaning you can replace the failed unit without powering down the system.

REMOVING A POWER SUPPLY MODULE

After identifying the failed power supply, remove the failed power supply.

1. Unplug the AC power cord from the failed power supply module.

2. Orient the handle to pull it straight out

3. Depress the release tab on the power supply module.

4. Pull the power supply out.

INSTALLING A POWER SUPPLY MODULE

Replacement power supply modules will ship directly from Arxys.

1. Replace the failed hot-swap unit with another identical power supply unit.

2. Push the new power supply unit into the power bay until you hear a click.

3. Secure the locking tab on the unit.

4. Finish by plugging the AC power cord back into the unit.

ARXYS VIDEOX ENTERPRISE APPLIANCE IPMI CONFIGURATION

Supermicro BMC Firmware is feature-rich and supports:

IPMI 2.0 based management

• BMC stack with a full IPMI 2.0 implementation

• Hardware health monitor

• Remote power control

Keyboard, Video & Mouse (KVM) Console Redirection with multi language support HTML5 web Console Redirection

Serial over LAN (SOL) Media Redirection

• Simultaneous floppy and CD/ DVD redirection

• Efficient USB 2.0-based CD/DVD redirection, with typical speed greater than 15xCD

• Support for USB key

CONFIGURING IPMI SETTINGS IN THE BIOS

1. Plug in a network cable into IPMI port on the server. It is the single network port above

the USB ports.

2. Power cycle the server (remove AC power, wait 5 seconds, and then plug the AC power

back in)

3. Enter the BIOS by pressing <del> key.

4. Once in the BIOS navigate to the IPMI menu, Select “BMC Network Configuration” and

press <enter>

5. Change the “Update IPMI LAN Configuration” option to yes by selecting it and pressing

<enter> then selecting “yes” from the menu and pressing <enter> again.

6. Change the “Configuration Address Source” option to ‘static’ by selecting it and pressing

<enter> then selecting “Static” from the menu and pressing <enter> again.

7. Use the keyboard and arrow keys to setup an IP address, subnet mask, and gateway

that is accessible on the network.

8. Press escape and navigate to the “Save & Exit” menu. Select “Save Changes and Reset”

and press <enter>. The system will reboot.

REMOTELY ACCESSING THE SERVER

1. Utilize a web browser to browse to the IP address set listed in the IPMI section of the

BIOS.

2. A log in prompt will be presented.

3. IPMI is now configured and accessible.

Note: The default credentials are username ADMIN and password Password1!

Credentials are case-sensitive.

APPENDIX A

ARXYS VIDEOX ENTERPRISE APPLIANCE ENVIRONMENTAL INFORMATION

SIZE AND WEIGHT

Arxys VideoX Enterprise Appliance

Weight Dimensions

Arxys VideoX Enterprise

Appliance with 12 Drives

Up to 51 lbs 27” x 17” x 3.5”



Up to 109 lbs 26.7” x 17” x 7”

POWER CONSUMPTION


Voltage Range Idle Current Draw

Max Current

Draw



100-140 VAC 50-60Hz

180-240 VAC 50-60Hz

~ 1.3 A

~ 0.6 A

~ 2.2 A

~ 1.1 A



100-140 VAC 50-60Hz

180-240 VAC 50-60Hz

~ 1.8 A

~ 0.9 A

~ 4.3 A

~ 2.2 A

STORAGE ENVIRONMENTAL REQUIREMENTS


Temperature Range Humidity Range


Appliance

10°to 35°C (50°to 95°F) 8% to 90% (non-condensing)

arxys videox enterprise appliance user guide revision 1.2 ... · 2. confirm that the outer rails...

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