arx 2000 / d108 rma4 replacement script full appliance ... · 2500, but the 2 new interview...

ARX 2000 / D108 RMA4 Replacement Script

Full Appliance March 20, 2011

Version 1.03

- 1 – Copyright © 2010, F5 Networks, Inc. All rights reserved.

Index ARX2000 Chassis Overview – Front with Bezel ............................................................................... 2

Status and Alarm LEDs ...................................................................................................................... 3 ARX2000 Chassis Overview – Back .................................................................................................. 5 ARX 2000 Chassis Replacement ....................................................................................................... 7 PREPARATION - VERIFY CHASSIS IS BACKUP SWITCH ................................................................ 7 STEP 1 TAG ALL CABLES ................................................................................................................... 7

STEP 2 POWER DOWN CHASSIS ...................................................................................................... 7 STEP 3 REMOVE ALL CABLES ........................................................................................................... 8 STEP 4 REMOVE CHASSIS ................................................................................................................ 8 STEP 5 REPLACE CHASSIS ............................................................................................................... 9 STEP 6 RECONNECT CABLES AND POWER ON CHASSIS ............................................................. 9

STEP 7 ENSURE REPLACEMENT FUNCTIONAL ............................................................................ 10 STEP 8 REPLACE FRONT BEZEL .................................................................................................... 10 STEP 9 INITIAL INTERVIEW PROCESS, SOFTWARE RESTORATION AND LICENSING STEPS . 10

Appendix A. Dead NVRAM battery. ................................................................................................. 10 Appendix B. F5 Licensing for ARX Use Case ................................................................................. 11 Version History ................................................................................................................................. 31


ARX2000 Chassis Overview – Front with Bezel


ARX2000 Chassis Overview – Front without Bezel

Serial number

Reference Component Description

A NVRAM NV (Non-Volatile) RAM battery

B Power LED, power button and reset button

Indicates that power has been applied

C Drive Bays 2 redundant 150GB internal SATA hard drives

D Ethernet Ports Copper 100/1000 gigabit Ethernet ports (12). Used to access CLI from client or server networks.

Status and Alarm LEDs


This section describes the ARX-2000 LEDs. It is provided for reference only. NSE can obtain more information from the ARX2K Hardware Installation guide. (F5 internal only): http://techpubs.acopianet.com/danwood2/pubs6_0_0/docs/HW_InstallA2K/HWInstall.pdf

LED definitions:

LED State Definition

Blinking LED turns on and off at a steady rate.

Flashing LED is off most of the time. Occasionally, the LED illuminates.

Flickering LED turns on and off at an erratic (not constant) rate.

The lower left of the front panel contains the LEDs shown on the picture above. The table below contains details on the status and alarm LED functions.

Callout Feature Function

A Alarm LED Indicates various alarm states. When blinking, the LEDs blink ON for a half second and OFF for a half second. For details on the LED colors and blinking patterns,

see next table B Status LED The status LED displays green, yellow, or red with

intermittent blinking patterns, depending on the state. When blinking, the LEDs blink ON for a half second and OFF for a half second.

C Power Supply LED (status of both power supplies aggregated into one LED)

The LED displays: • Green, indicating power is on. If you receive an SNMP trap indicating a power supply failure, go to the back of the switch and examine the power supplies to determine which has failed. The LED on the failed power supply will be amber. For details on the states indicated by the power supply LED, see Power Supply LED, on page 4-7. For details on replacing a failed power supply,


see Replacing the Power Supplies, on page A-9. • Red, indicating the unit is in standby mode. The unit has AC power applied at the back, but the switch is not powered on.

D NVRAM LED The LED displays: • Amber. Battery is in backup mode. • Off. Battery is not in backup mode.

E PCI-E Cable Link Status LED

The LED displays: • Green. Link established. • Amber. Link faulted.

Table below describes the LED colors and patterns that occur during various operational states, such as booting, diagnostics, and so on.

Alarm LED Status LED Module State

Off Green Offline

Red Green blinking In the process of booting

Off Amber Onlinse Partial. At least one processor is online, but at least one processor is not online yet. If the offline processor does not come online in 5 minutes, this status changes to Failed Partial.

Red Amber Failed Partial. At least on processor is online, but at least one processor failed.

Off Off No power

ARX2000 Chassis Overview – Back

Reference Component Description

A Serial Console Port Used to access and manage the switch through a local


console terminal and the command line interface (CLI).

B Out of Band Management Port

Used to access the CLI or GUI from the management network.

C Power Supplies and fans 2 power supplies (1+1 redundancy). There is a fan on each supply.


ARX 2000 Chassis Replacement

Preparation - Verify Chassis is backup switch

Verify that the Field Tech has a copy of this document for reference.

Verify that the Field Tech understands that he or she will be working under your direction at all times.

Inform the Field Tech that it is very important to work on the backup switch and not to do anything until the backup switch has been positively identified as powering off the active switch will cause a service outage.

Verify the identity of the backup switch for the Field Tech

Step 1 Tag all cables

Instruct the Field Tech to label each network cable with the name of the port to which it is connected.

Step 2 Power down chassis

Instruct the Field Tech to remove the front bezel to access the power button (see Fig.1). by, putting his fingers through the two cutouts on the lower half on either side of the bezel and pulling it gently towards himself.

Instruct the Field Tech to locate the Power Button which is the left most button on the chassis.

Instruct the Filed Tech to press and hold the button for approximately 5 seconds to power off the unit.

Have the Field Tech verify that the unit is powered off by confirming that the blue light next to the power button is off.

Fig.1


Step 3 Remove all cables

Instruct the Field Tech to disconnect all the tagged cables including power cables.

Step 4 Remove chassis

Instruct the Field Tech to slide the chassis out the front of the rack until the rails lock in place.

Instruct the Field Tech to rotate the locks at the front of each rail clockwise

Instruct the Field Tech to slide the device out another inch and lift it up to free it from the rack rails. (see Fig.9)

Fig. 9


Step 5 Replace chassis

Instruct the Field Tech to fully extend the rails out the front of the rack.

Instruct the Field Tech to line up the buttons on the outside of the unit over the slots in the rails and lower the unit onto the rails.

Instruct the Field Tech to gently push the unit towards the rack to seat it on the rails.

Instruct the Field Tech to press the purple lever on the outside of the rails and push the unit into the rack (see Fig.10).

Instruct the Field Tech to place the failed unit into the shipping container that was used to deliver the Replacement Appliance

Fig. 10

Step 6 Reconnect cables and power on chassis

1) Instruct the Field Tech to reconnect the tagged cables and power cords 2) Instruct the Field Tech to connect the laptop to the Console Port, using console cable 3) Set the following terminal parameters to match those on the console interface:

a) 9600 baud rate (default) b) XON-XOFF flow control c) 8 data bits


d) 1 stop bit parity 4) Instruct the Field Tech to launch his favorite console application 5) Instruct the Field Tech to turn on the unit by pushing the Power Button.

6) Ask the Field Technician to confirm that the tech is seeing the messages on the console

application.

In the event the field technician gets no console output after starting the replacement chassis the tech should attempt to reboot it.

Step 7 Ensure Replacement Functional

Instruct the Field Tech to standby while you ensure that the Replacement is functional.

Step 8 Replace front bezel

Once you are satisfied that the Replacement is working, instruct the Field Tech to re-install the front bezel.

Step 9 Initial Interview Process, Software Restoration and Licensing Steps

From this point on, all steps are executed by the NSE. Technician should be instructed to remain onsite just in case if he is needed for troubleshooting. Document http://techpubs.acopianet.com/danwood2/pubs6_0_0/docs/HW_Install2500/HWInstall.pdf starting on page 3-6 describes the Initial interview Process. Although this is the guide for the ARX 2500, but the 2 new interview questions (DNS and BRK) did not exist in releases earlier than 6.0.0. The initial interview would get the appliance up and running on the release that it is shipped with. Then NSE needs to upgrade to the software that is running on the peer box. That is covered in section 6 of this guide: http://techpubs.acopianet.com/danwood2/pubs6_0_0/docs/cliMaint/cliMaint.pdf Appendix B describes the licensing use case that covers all the different licensing options for the ARX (auto/manual from the CLI/GUI).

Appendix A. Dead NVRAM battery. If the replacement unit has a dead NVRAM battery, it may be due to the time it had been sitting idle in the box. For as long as the battery is dead, the unit will be in the “global status” and will not allow any network connections (lights next to network jacks on front will be off) There are 2 solutions to this issue: wait for the battery to charge (could be a few hours) or issue a “term debug” command (customers are not supposed to go to term debug) to ignore the fact that the battery is not charged. The NSE can solve this issue or ask the tech onsite to do it. The NSE also should remind the customer to keep the replacement appliance plugged into the power even if the unit is offline. Here is the series of commands to ignore the battery (should work for any model): supARX4000> en

http://techpubs.acopianet.com/danwood2/pubs6_0_0/docs/HW_Install2500/HWInstall.pdf

http://techpubs.acopianet.com/danwood2/pubs6_0_0/docs/cliMaint/cliMaint.pdf


supARX4000# config % WARNING: CHASSIS_NOT_READY_REASON (38010969): The switch is not ready for the operation: Insufficient ACM NVR Battery. supARX4000> en supARX4000# term debug supARX4000# ignore battery The NVRAM battery charge is not sufficient to preserve data for 72 hours. Are you sure? [yes/no] yes (“yes”, not just “y”)

Appendix B. F5 Licensing for ARX Use Case Purpose: Starting with the ARX Virtual Edition (ARX VE) version 5.3.0, the ARX adopts and integrates the licensing used by other F5 products. In the 6.0.0 release, this licensing is extended to the ARX hardware platforms. Each ARX device is assigned a unique base registration key (BRK). This BRK is used to create a license dossier that is delivered to the F5 license server. The license server returns a license that can only be applied to that device. This license sets the feature limits of the box. The limits that are enforced by licensing are designed to be greater than or equal to any limits that were hard coded in the ARX software prior to licensing. This should prevent licensing from breaking any existing configuration that was allowed by earlier releases of the software. Once a license is applied to a box, you should not need to apply it to that box again. This use case is designed to walk through the scenarios where customers need to apply a license in order to use license aware ARX releases. The scenarios that are covered are as follows: Upgrade to license aware software from non-license aware software New ARX hardware with a pre-programmed base registration key. Running through initial interview wizard on license aware code without a pre-programmed base registration key. [ARX VE and RMA Scenarios]


Licensing Scenarios: Upgrade to license aware software from non-license aware software Obtain the ARX serial number Via the ARX CLI ARX1> show chassis

Identification:

Hostname UUID

------------------------------------ ------------------------------------

--

ARX1 b51af944-02db-11e0-a310-f3554fa47bb1

Chassis:

Chassis Type Model Number HW Ver. Serial

------------ ------------------------------------ ------- ------------

-

ARX-2000 ARX2000URLX 02010003

Via the ARX Manager GUI

Obtain base registration key (BRK) During the beta process evaluation BRKs will be provided by an F5 New Product Introduction Engineer. These evaluation keys will be time limited and will need to be replaced with permanent BRKs for testing or production use beyond the beta period.


Prior to general availability release of the 6.0.0 software, F5 will launch a “transition” website. This website will allow customers to enter the „show chassis‟ output from an ARX into the website and get an email with the base registration key for that ARX. Refer to section 6 of the ARX CLI Reference Guide “Upgrading your software.” When you reach the licensing steps, you can continue to follow the documentation or follow the 3rd section of this use case: Activate the license on your ARX New ARX hardware with a pre-programmed base registration key The F5 manufacturing operation will begin to pre-populate the assigned base registration key for each ARX on all switches that ship with the 6.0.0 code. In these cases, the Interview Wizard will have a base registration key pre-populated. IP address of a DNS server to be used by automatic activation of the license key. A name server must be assigned so that the software can be activated. 4.

Enter the DNS name server IP address to access the license server in the

format nnn.nnn.nnn.nnn. #

Base Registration Key The base registration key is used to activate the software license for

this system.

8. Enter the chassis’ base registration key in the format xxxxxxx-xxxxxx-

xxxxx-xxxx-xxxxxxx.(default=GABCDEF-ABCDEF-ABCDE-ABCD-ABCDEFG) #

If this information is entered at the interview wizard the base registration key will be used automatically by any of the licensing operations. After you log into the chassis, follow the 3rd section of this use case: Activate the license on your ARX Running Through initial interview wizard of license aware software without a pre-programmed base registration key In most cases the base registration key will be pre-programmed on the hardware by manufacturing or via an upgrade from non-license aware to license aware software. Two notable exceptions to the pre-programmed base registration key are deployments of a license aware ARX Virtual Edition and switch replacement due to an RMA of a defective switch. To handle the VE and RMA cases, the initial interview wizard of DMOS 6.0.0 has been modified to account for the addition of licensing. Two new questions have been added: IP address of a DNS server to be used by automatic activation of the license key. A name server must be assigned so that the software can be activated. 4.

Enter the DNS name server IP address to access the license server in the

format nnn.nnn.nnn.nnn. #

Base Registration Key The base resistration key is used to activate the software license for

this system.

8. Enter the chassis’ base registration key in the format xxxxxxx-xxxxxx-

xxxxx-xxxx-xxxxxxx. #

If this information is entered at the interview wizard the base registration key will be used automatically by any of the licensing operations. After you log into the chassis, follow the 3rd section of this use case: Activate the license on your ARX Activate the license on your ARX: There are 2 different methods of activation, automatic and manual. Automatic activation requires that your ARX can access http://activate.f5.com and a DNS name server is configured. If your ARX can not directly access http://activate.f5.com, you must activate your license from a computer that can access http://activate.f5.com, using one of the manual methods detailed below.

http://activate.f5.com/




Each licensing scenario is covered below for the ARX Manager and the CLI. You only need to perform one activation method. ARX Manager based automatic activation: Complete Initial setup wizard to add proxy IPs, DNS, etc:

Launch the Activate License wizard:


Enter Base Registration Key from email. (If the key was entered during the interview wizard or by F5 manufacturing, it will be prepopulated for you.) Activation Method: Select Automatic. Click Next


Accept the terms of the EULA. Click Next


License is successfully activated. Click Finish.


CLI based automatic activation: If your base registration key was entered during the interview wizard or

was pre-programmed on the ARX:

STSTEPHEN# license activate

% INFO: The license has been successfully activated.

If your base registration key was not entered during the interview wizard

and was not pre-programmed on the ARX:

STSTEPHEN# license activate base-reg-key GABCDEF-ABCDEF-ABCDE-ABCD-ABCDEFG


NOTE: If it is the first time you are activating the BRK, you will be asked to accept the 16-page EULA. END USER SOFTWARE LICENSE FOR NON-COMMERCIAL USE

IMPORTANT - READ BEFORE INSTALLING OR OPERATING THIS PRODUCT

.... 16 pages displayed on the CLI …

Do you accept this license? [yes/no]

Manual Activation via the ARX Manager:


Registration Key: Enter Base Registration Key from email. (If the key was entered during the interview wizard or by F5 manufacturing, it will be prepopulated for you.) Activation Method: Select Manual Click Next


Manual Method: Select Copy/Paste


Right click in the Dossier window, choose Select All Right click in the Dossier window, choose copy


Click the link to access the F5 licensing server. NOTE: you must be on the F5 Network or logged into the VPN.


Click the “Activate License” link

Right click in the “Enter your dossier” box and choose Paste

Click Next.


Agree to the terms of the EULA and click Next.

Right click in the license window, choose Select All Right click in the license window, choose copy


Right click in License window and choose Paste.


Click Next


License is successfully activated. Click Finish.


Manual Activation via the CLI: Generate the license-dossier: STSTEPHEN# license create license-dossier base-reg-key GABCDEF-ABCDEF-

ABCDE-ABCD-ABCDEFG

Either show the dossier and copy it from your console window to follow the steps from above in the ARX Manager manual activation example: STSTEPHEN# show license arx.dossier

25d6ff8906a006257b271be0099b65616007ced15ba42d9f977316cc7203ad3bf5951a7b7e

4ae9e8d0f846482da8363ef7ce40be2b7bcfc79bc94f9199035bf7a5e1fd9e15ef9516a3b8

61126822154749b7181170f26004679772fad5118d5bd76a56a4ffe1eebfe156c51dbba194

a7d0d417ecf00fd00018b270e2ef4af54394084c35df9ba15881ae3da16351ecdc7fd49f47

098f12ec4d338f3e1010038292f807749d796fc21b67a5f8cedcadb2b8160e5d319112ef9f

b3867a0f6ae8b027ee8fb8a6987bb21a6551cb1fb0a9259141920719fc749408c7eb186e18

69f1fbe2078899b3f83a0375ca394c9dfb5f0f07b148d5020390abf9cf94a17f58e50ac3dc

3ebba575580385c681b0deaa562d6486917918ec6809559dc9beeab4c822891570f5162b9e

53231cf0765c042da425950f560195ba838ebd39f1481ffdf43edc08595a00714525aa3942

e43f3a6d6a24473dfc7ce82a4f32102d7dbb2a4c66d908e76a11805c2e6b9b32ef7fdbc92a

b655f675d9a4c3482d50003fcbe00fe1d4f3f2a42aa92ca41b7d59a59af048a1bbc6cc21b0

393eb147e243b997419133b672286d96cde2642a2445a60de929d6dd1c2c37d69c3cb62ced

de13479938b61305ec5917b2a9bc8dd132b7aecde3b63e06dfc75cb54921d7b37a9281b26c

c1eae80d929989b9a56c06767aeeae43537e91e1d093cb0f3c0224a8ce432c0e3fcd478a6c

8543b1ed6f53e12cb69589bf3adba77f75c854f27b3870a411148291ec3e91a7ad11ff2950

416c53baf636ded8b27f4d7020508422595932aa908ddf54db743852f7a0f7c8eb3021a2d5

a0b5d074a9255cd0e0d824554f46b08e5b42d698f2d3071246946f146ec2f0ae4db93aa24f

9990854b520dffc99a3556cb99e7aa198c7694abc9c30d89c0e0ed8d06460fe44cfd7918ff

f9b20586590e872ef79efefdfc8ee2ae6821495693aa45faca9e02a07eae4ce298d97340b0

c89733030bd07007b59b2ede03214ce7aeb6f187751affd02109044d75860b04a71574954b

ab3c86e825c808b1d87feba1269259cd6df9258740a7f90e05e4c26d

OR, copy the dossier off the box and upload it to the activation server STSTEPHEN# copy license arx.dossier ftp://..

Open a web browser and go to https://activate.f5.com

https://activate.f5.com/


Click the “Activate License” link

Right click in the “Enter your dossier” box and choose Paste

Click Next.

Agree to the terms of the EULA and click Next.


Download the

license file to a device that can be accessed from your ARX.

Copy the license file to your ARX:

STSTEPHEN# copy ftp://ftp:[email protected]//tmp/arx.license configs

arx.license

% INFO: The copy of source file 'arx.license' to destination file

'arx.license' completed successfully.

Activate your license:

STSTEPHEN# license activate file arx.license


NOTE: If it is the first time you are activating the BRK, you will be asked to accept the 16-page EULA. END USER SOFTWARE LICENSE FOR NON-COMMERCIAL USE

IMPORTANT - READ BEFORE INSTALLING OR OPERATING THIS PRODUCT

.... 16 pages displayed on the CLI …

Do you accept this license? [yes/no]


Version History

Version Date (MM/DD/YYYY)

Author Comments

1.02 01/21/2011 Yuri Yulaev Added Appendix A

103 02/17/2011 Yuri Yulaev Added sections re: LEDs and Appendix for NVRAM dead battery

1.04 01/24/2011

arx 2000 / d108 rma4 replacement script full appliance ... · 2500, but the 2 new interview...

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