art of effective communication

Walk Tall, Speak Softly and Carry a Big Stick!

A Humble DisclaimerA Humble DisclaimerIdeas and exercises put together in this workshop are my perceptions and experienced gathered over the years.None of them are designed to discredit any other and all other beliefs. Participants can chose what to accept and align with.I am also, totally, open to listening and understanding other points of view.

Raju Mandhyan

ContentsContentsThree Powerful Beliefs

Absolute Abundance Senses and Perceptions Action is Anthem

Five Essential Behaviours High on Self Awareness &

Management High on Other Awareness

& Management Learning & Solution

Oriented Outlook Practice Humane-ity,

Humility & Humor Non-Judgemental, Non-

Condemning of Diversity

Seven Learnable Skills GROUNDING through CORE

Values Perceptual Positions +

PSYCHOLOGY through Physiology

Enhance Intonation & PROJECTION through Breathing

Mirror, Match, Gain RAPPORT & Trust

Observe, Listen and PROBE for Strengths.

SHARE Success Stories of Results, Reputation and Relationship Building

LET GO of Biases and ToxicityEight Work-Life Scenarios Additional Reading

Absolute AbundanceAbsolute Abundance“Our world view

shapes our world. All our beliefs, values and behaviours are impacted by our view of the world…as a good place, a gift or as a harsh, difficult place to be born into.”

RVM

Senses and PerceptionsSenses and Perceptions

“There are only five intake modalities and five means of expression…internally and externally. The sharper and sounder they are, the better is our awareness.”

RVM

Activity: Sensory Acuity Enhancement

Action is Anthem Action is Anthem

“Every other internal behavior of the human mind can only be guessed or assumed. It is only what we say or do that is quantifiable. All else is ether…mist.”

RVM

High on Self Awareness & High on Self Awareness & ManagementManagement

A crystal-clear, 360° self image.

Optimal Self-Confidence

Adaptability

GROUNDING through CORE GROUNDING through CORE ValuesValues

Every now and again switch of hyper-activity

Look back into internal conversation

Sort out the importance in the present moment

Perceptual Positions + Perceptual Positions + Psychology through Psychology through PhysiologyPhysiology Know your agenda, know

your strategy Place yourself in their

shoes, mind + experiences + hopes

Detach, fly far away and look at the process from air.

Recognize distress, stand up and walk around.

Recognize, interpret, dissect, sort, choose what works for you.

High on Other Awareness & High on Other Awareness & ManagementManagement

A sense of empathy Experience with

people Clear, assertive

communication

Enhance Intonation & Enhance Intonation & Projection through BreathingProjection through Breathing

Speak slowly. Speak from the

belly. Pause. Breathe. Drop voice.

Mirror, Match, Gain Rapport & Mirror, Match, Gain Rapport & TrustTrust

Observe bodily gestures. Listen to vocal clip. Assess state of mind.

Reflect to resonate. Match to engage. Trust will be a by-product.

Lead last and eventually and naturally.

Learning & Solution Oriented Learning & Solution Oriented OutlookOutlook

A practiced sense of curiosity

An optimist, positive outlook

An ability to take risks

Observe, Listen and Probe for Observe, Listen and Probe for Strengths.Strengths. Observe everything.

Appearance, Posture, Spine, Chin, Eyes, Hands, Facial Micro-expressions, Eye-movements etc.,

Listen to ALL the words. Listen for missing words. Hold back opinion. Listen till the end.

Probe for feelings, assessments, ideas, analysis and expectations.

================== design, copyright and facilitation by Raju Mandhyan 18

5R QUESTIONS TOOL BOX

================== design, copyright and facilitation by Raju Mandhyan

www.mandhyan.com

A World of Clear,

Creative and Conscientiou

s Leaders!

20

5R Question Toolbox

Practice Humane-ity, Humility Practice Humane-ity, Humility & Humor& Humor

An intention to co-create good value

A recognition of personal frailty

A lightness about own personality

Stories of Results, Reputation Stories of Results, Reputation and Relationship Buildingand Relationship Building

Stories inspire and sink into the deeper brains.

Listen to, understand their stories.

Tell your own, humbly.

Know How to InspireKnow How to Inspire

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1. Powerful Opening

2. Rationale /Argument

3. Ecological Turnaround

4. Value Proposition / WIIFM

5. Call to Action / Summary

Non-Judgemental, Non-Non-Judgemental, Non-Condemning of DiversityCondemning of Diversity

Acceptance of diversity in race, gender and generations

An openness of mind-set

Let Go of Biases and ToxicityLet Go of Biases and Toxicity

Feed the Good Wolf.

Practice the Marshall Goldsmith Technique