array ssl-vpn connection software operation manual

Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved

Array SSL-VPN connection software

Operation manual

(Windows 32bit/64bit Versions)

Elephant Helpdesk （August 17, 2018 / Ver. 04）


Contents

Overview ............................................................................................................................................................. 3

(1) Downloading the SSL-VPN connection software............................................................................... 3

(2) Installing the SSL-VPN connection software ..................................................................................... 4

(3) Configuring the SSL-VPN connection software ................................................................................. 7

(4) Connecting / disconnecting SSL-VPN .................................................................................................. 9

(5) When SSL-VPN connection issue occurs ........................................................................................... 11

Change History ................................................................................................................................................ 13


Overview

This manual describes how to setup and use the SSL-VPN connection software (developed by Array

Networks, Inc.) to access the Elephant applications (JIRA/Confluence/FishEye/Subversion/Bitbucket).

If you have any questions, please contact the Elephant Helpdesk by email.

If you are a new user of Elephant system and donʼt know the Elephant Helpdesk email address, please

ask Sonyʼs contact person for the address.

(1) Downloading the SSL-VPN connection software

1.1) Download the SSL-VPN connection software from the following site.

◆For new Elephant users:

http://www.inazuma.sony.net/file.jsp?id=548 (Windows 32bit version)

SSLVPNSetup_win32_v9.4.0.215.zip (Downloaded file name)

http://www.inazuma.sony.net/file.jsp?id=549 (Windows 64bit version)

SSLVPNSetup_win64_v9.4.0.215.zip (Downloaded file name)

◆For existing Elephant users:

https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Windows

Note: Currently the software supports Windows Vista, 7, 8.1 and 10.

Windows 10 (1709/1803) are also supported.

Mac OS X and Linux versions are available only on ElephantPortal.

https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Mac+OS+X

(Mac OS X version: 10.9/Mavericks, 10.10/Yosemite, 10.11/El Capitan)

https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Linux

(Linux version: CentOS7/64bit, Ubuntu-14.04/32bit&64bit)

You can’t download the Mac OS X and Linux version from the Internet


(2) Installing the SSL-VPN connection software

Note: Administrator privilege is required for the installation.

2.1) Unzip the downloaded archive and double-click "SSLVPNSetup_x64.exe".

(For 32bit environment, "SSLVPNSetup_x32.exe" is the file name.)

2.2) Click the “Next” button when "Array SSL VPN Setup" wizard screen appears.

(It is recommended that you terminate all other applications.)

Double-click

Click


2.3) Click the “I Agree” button on the License Agreement screen.

2.4) The installation starts.

Click


2.5) Check "Run Array SSL VPN" and click the “Finish” button when the "Completing…" screen

appears.

1. Check

2. Click

インストール完了を

画⾯上でも確認できます

Please also check the software

icons appear on the desktop, the

start menu, and the task bar.


(3) Configuring the SSL-VPN connection software

3.1) Select "Create" from the "Profile" menu.

3.2) Create a new profile for Elephant.

Click "Create"

Profile Name: any name you like

VPN Server: vpn.sosdt.sinfony.ne.jp

VPN Port: 443

Save username and password: unchecked

VPN username: empty

VPN password: empty

VPN Type: select "AG_VPN"

(Default – donʼt change)

Enable RSA Token Automation: unchecked

Click if proxy setting is required.

Click


3.3) Optional: Proxy Setting. (Configure your company's proxy)

After clicking “OK” button, proxy setting screen disappears. Then Array SSL-VPN main screen appears.

Click when finished

If your companyʼs proxy server does not

require authentication, select “Auto”.


(4) Connecting / disconnecting SSL-VPN

4.1) Connecting

Note: The SSL-VPN connection software requires Administrator privileges.

4.1.1) Select your profile and click the "Connect" button.

4.1.2) Select your Sony PKI client certificate and click the "OK" button.

4.1.3) When an SSL-VPN connection is established, red "A" icon appears in the task bar.

2. Click

2. Click

1. Select your Sony PKI client certificate.

(Provider must be Sony B2B CA 2)

1. Click


Please note you can access the Elephant applications (JIRA/Confluence/FishEye/Subversion) only in case an SSL-VPN

connection is established.

Note: You can use your intranet connections while an Elephant SSL-VPN connection is established, but you cannot

establish other SSL-VPN connections while an Elephant SSL-VPN connection is active.

4.2) Disconnecting

4.2.1) Select your profile and click the "Disconnect" button.

4.2.2) Wait until the "Status" field becomes blank.

Note: The “A” icon in the task bar turns gray when the SSL-VPN is disconnected.

2. Click

Blank when disconnected

Click to terminate

1. Click


(5) When SSL-VPN connection issue occurs

5.1) Checking the SSL-VPN connection software version.

If you are using older versions, Elephant helpdesk will ask you to update the software to 9.0.1.99 first.

The version number can be checked as follows.

Click

Confirm Version 9.0.1.107


5.2) Getting detailed log.

If you are facing the SSL-VPN connection issue, Elephant helpdesk usually asks you to get the detailed log

information.

Accordingly the logger screen appears and the path name of the log file is shown in red.

Then please make sure you reproduced the issue, and send the log file to Elephant helpdesk.

Detailed log file name


Change History

Date Version Descriptions Modified by

July 22, 2014 01 Initial version. Hieda/Kikuchi/Ishii

March 8, 2016 02 Add notes not to install the software to Windows 10.

Add the URLs of Mac OS X/Linux version software.

Ishii

September 1,

2016

03 Update the SSL-VPN connection software version to

9.0.1.99 and update this document accordingly.

Add Section 5 “When SSL-VPN connection issue occurs”.

Ishii

August 17,

2018

04 Update the SSL-VPN connection software version to

9.0.1.107 and update this document accordingly.

Ishii

Elephant Helpdesk（August 17, 2018 / Ver. 04）

array ssl-vpn connection software operation manual

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