army survivor outreach services - tuesdays children · donna engeman/survivor outreach...

1 Donna Engeman/Survivor Outreach Services/(210) 466-1173/[email protected] 1210Z11Feb2016

Army Survivor Outreach Services

IMCOM-G9, Family Programs

Support to the Wounded and Fallen

Mission Statement

Build a unified program that embraces and reassures Survivors that they

are continually linked to the Army Family for as long as they desire


Survivor Outreach Services

“Centralized, short-term and long-term case-management procedures for

casualty assistance by each military department, including rapid access by

survivors of military decedents and casualty assistance officers to expert case

managers and counselors.”

Why Survivor Outreach Services?

The Army’s answer to the FY 2006 NDAA

Translation: Each of the military services must provide dedicated,

coordinated long term support to surviving Family members. Support includes

assistance with emotional, logistical, and benefits concerns.



The Goal of SOS: Promote Survivor resilience and well being across time.

By providing timely access to support, information and services At the closest location to where the Survivor resides Regardless of manner or place of death When and for as long as they desire


SOS Staffing

IMCOM HQ G9:

9 Staff members

Active Army:

Field Staff - 78 (currently 66) of 88 authorized DAC positions filled at 47 garrisons

Army National Guard

1 DAC Contracting Officer Representative (COR)

Field staff - Contract paid personnel 107 at 102 locations

US Army Reserves

1 DAC COR

Field staff - Contract paid personnel 35 at 19 locations

G9 SOS Update

16


Verify Soldier Data

PNOK notified. CNO briefs

PNOK on Dignified Transfer of

Remains (DTR-PNOK a if

theater death). CNO informs

CAO will contact with 2 hours.

Casualty Process and Flow of Information

Death

occurs CMAOC notified

Chaplain and

CNO

Within 4 hours

CAC notified.

CAC assembles

Notification Team

and identifies CAO

Death gratuity

paid

Within 72

hours

CAO assists Family with

funeral arrangements

CAO assists Family with

benefits

The CAO typically assists the NOK from

120 - 180 days. Once determined by

CMAOC that the CAO has completed all

assigned duties, the CAO is released and

the Family is transitioned to SOS for Long

Term Care. SOS Program introduced

Normally 15 days after death

CAO accompanies

Family to Dover for

DTR

DTR occurs

o/a 48

hours after

notification

Interments occurs o/a

7-10 days after death

1


Husband

–

Fort Meade,

MD

Mother,

Sister &

Brother

-

Ft Gordon,

GA

Mother-in-Law

-

Ft Jackson, SC

Father, Half-

Brother &

Sister

-

Florida

Brother-in-

Law

-

Texas

Reserve

Component Support

Guard

Active

Active Duty Soldier KIA in

Loghman Province,

Afghanistan

Death reported to Casualty

Assistance Center (CAC) and

entered in DoD’s casualty data

base (DCIPS)

HQ IMCOM SOS Region Specialists

(3) query DCIPS daily and assign

every PNOK/SNOK and others to the

closest Support Coordinator

regardless of component, location or

manner of death

Survivor Assignment Process when Soldier Dies

Other

Family

members

added at a

later date

HQ IMCOM SOS QA

analysis and follow up

SOS field staff (AC,

ARNG, USAR) assume

Survivor responsibility

and enter information

into SOS Module

Region Specialists

concurrently enter all

Survivors in the SOS

Module


Death Day 1 Day 1-30 Day 31-to Transition* CMAOC- Survivor Transition to SOS

*CAO brings Survivor to

SOS FC for financial

support once

Official Case

Transfer

CAO’s role ends

SOS takes lead role

Survivor Notification Process

Services

offered as

long as

the

Survivor

desires

CASUALTY

NOTIFICATION

OFFICER (CNO)

CASUALTY ASSISTANCE CENTER (CAC)

• Assist Survivor with all personal and military matters to include benefits,

entitlements and internment; offer Grief/Bereavement Counseling resources

• Utilize SOS as a resource to assist the Survivor (i.e. SOS Financial Counselor

once monies are dispersed; introduction to SOS Support Coordinator as needed)

• CMAOC’s BEST team conducts 30 day review of case

• CAC finalizes Casualty Assistance Report (CAR) and CMAOC conducts final

quality control checks before case transfer

• CAC assigns

CNO/Chaplain

• Conduct notification

• CAO assigned

• HQ IMCOM SOS

conducts Early

Introduction - assigns

SOS staff to Survivor(s)

in DCIPS as a resource

to the CAC/CAO

• At 15 days, assigned

SOS staff contacts CAO

to introduce self and SOS

• Serve as a resource to

CAC/CAO

• Provide services and information

(i.e., Grief/Bereavement) at

Survivor’s request

• All services documented in

DCIPS and CTS (PII)

• HQ IMCOM SOS receives officially transferred Survivors

from CMAOC; SOS assumes lead role

• Continue contact with Survivor including case

management, newsletter distribution, support/recognition

events, needs assessment, etc .

• Survivor milestone support offered to include relocation,

financial, education, anniversary dates, etc

• All services documented in DCIPS and CTS (PII)

SURVIVOR OUTREACH SERVICES (SOS)

*Official transition to HQ IMCOM is determined by CMAOC’s BEST team once the Survivor’s benefits and entitlements stream are begun

(i.e., all paperwork submitted)

Short Term Support

Multi Component Long Term Support

Notification

Lead Combined engagement Resource End support

Legend

Lead Transitioning In-Support Mission Complete


Death Day 1-30 Day 30-90 Day 90-Transition Long Term Support

Installation

Management Command

Casualty Continuum of Care

• (PII)

Casualty Assistance Center Benefits Coordinator

Casualty Assistance Officer (CAO)

Chaplain

CNO

Survivor Outreach Services Support Coordinator

Survivor Outreach Services Financial Counselor

Official

Notification

Lead POC for assistance Interment

Dignified transfer Grief and Bereavement referral

Funeral honors Benefits and Entitlements

Transitioning Multi-Support

Legend

Benefits and Entitlements Posthumous Citizenship Social Security Education assistance

Death Gratuity /SGLI/TSGLI Promotion s/Awards Funeral Claims Benefits milestones

Survivor travel coordination Provide CAO Guidance Final Payments Continuous resource to SOS

Budget management Tax assistance Fry Scholarship Investment referral Financial planning

Debt management Relocation assistance State entitlements Homeowners assistance program Education assistance

SGLI/TSGLI HEART Act MyArmyBenefits Local legislative updates

Grief & Bereavement counseling coordination Benefits Management Milestones Resource coordinator Lead POC for assistance

Emotional support Survivor events Newsletters Survivor final transportation move

Support groups Referrals Legislative updates Liaison with local communities /NGOs

Lead supporter Combined engagement Resource End Support

Mission Complete Lead

Introduce SOS

approx. day 15

Official Notification Spiritual support Organizational support Mentoring Counseling Worship Workshops

Unit

Book of Fallen Heroes Unit Memorials Special guest invitation to CoC Organization Day Family Support Group Events

Honoring the Promise Survivor continuous association with the unit


Death Day 1-30 Day 30-90 Day 90 to Transition Long Term Support

Partners in Support

Human Resource

Command

Casualty Assistance Center (CAC)

Survivor Outreach Services (SOS)

Casualty and Mortuary Affairs Operation Center (CMAOC)

• Oversee completion of short-term case management

• Manage processing of request for Freedom of Information requests

• Conduct Survivor survey and Quality Assurance

• Manage Defense Casualty Information Processing System (DCIPS)

for the Army

• Return of personal effects

• Verify DD93/issue DD1300

• Submit claims to appropriate

agencies

• Coordinate final payments

• Coordinate action with responsible CAC

• Support Dignified Transfer (DT)

• Coordinate Family transportation

• Overall case management

• Benefits and Entitlements

Human

Resources

Command

(HRC)

Chaplain Services

• Dignified Transfer (DT)

• Plane side honors

• Funeral honors

• Interment

• Transportation

• Obtain DD 93

• Initiate claims

• Brief unit leadership

• Coordinate Brigade Commander brief

• Train and supervisor CNO/CAO

• Conducts Early Introduction - assigns

SOS staff to Survivor(s) in DCIPS

• At 15 days, assigned SOS staff contacts

CAO to introduce self and SOS program

• Serves as a resource to CAC/CAO

• Grief/Bereavement counseling

• All assistance documented in DCIPS and

CTS (PII)

• Lead on cases officially transferred from

CMAOC and all non-reportable cases

• Survivor case management, newsletter distribution,

support/recognition events, needs assessment, etc.

• Survivor milestone support offered to include relocation,

financial, education, anniversary dates, etc.

• Support as long as desire

Installation

Mngt

Command

(IMCOM)

G1

IMCOM G9

NGB

USAR

• Official Notification

• Organizational

support

• Spiritual support

• Mentoring

• Counseling

• Worship services

• Workshops Chaplain

Corps

Short Term Support

Short Term Support

Long Term Support

Multi-Component Long Term Support


Branch Chief, Support for Wounded and Fallen

HQ IMCOM – Family Programs (FP)

United States Army Reserve Command

National Guard Bureau

Chaplain

HQ IMCOM (FP)

Atlantic Region Specialist

SOS supporting 17 Casualty Assistance Centers

Program Manager, Survivor Outreach Services *

SOS Organization Chart

Key

• Survivor

Advocate

AC SOS

Locations

Redstone

Arsenal

Picatinny

Arsenal

FT Rucker FT Drum

USAG Miami West Point

FT Benning FT Bragg

FT Gordon Carlisle

Barracks

FT Stewart Tobyhanna

Army Depot

FT

Campbell

FT

Buchanan

FT Knox FT Jackson

Aberdeen

Proving

Ground

FT Belvoir

FT Meade FT Eustis

FT Detrick FT Lee

A.P Hill

JB Myer

Henderson-

Hall

JB McGuire

Dix-

Lakehurst

FT Hamilton

ARNG SOS

Locations

697090

AL RI

CT SC

DE TN

FL VA

GA VI

KY VT

MA WV

MD

ME

MS

NC

NH

NJ

NY

PA

ARNG SOS

Locations

AR ND

AZ NE

CA NM

CO NV

IA OH

ID OK

IL OR

IN SD

KS TX

LA UT

MI WA

MN WI

MO WY

MT

USAR SOS

Locations

377th TSC

Belle Chasse, LA

451st ESC

Wichita, KS

416th TEC

Darien, IL

JSTSC

Salt Lake City,

UT

88th RSC

FT McCoy, WI

364th ESC

Marysville, WA

311th ESC

Los Angeles, CA

75th Mission

CTD Houston,

TX

63rd RSC

Mountain View,

CA

AC SOS

Locations

FT Richardson

FT Wainwright

Camp Zama

Schofield

Barracks

Yongsan

USAG Vicenza

USAG Ansbach

USAG

Kaiserslautern

USAG

Wiesbaden

USAG

Grafenwoehr

ARNG SOS

Locations

Guam

USAR SOS

Locations

America

Samoa

HQ IMCOM

G-9

Family Programs

IMCOM ACS Center

locations with SOS

resources (GS)

Army National Guard

locations with SOS

resources (Contract)

US Army Reserve

locations with SOS

resources (Contract)

USAR SOS

Locations

99th RSC

FT Dix, NJ

316th ESC

Coraopolis, PA

ASCC

Rochester, NY

143d ESC

Orlando, FL

AR MEDCOM

Tampa, FL

Miami ACS

USAG Miami

Decatur Army

Decatur, GA

108th Tng Cmd

Charlotte, NC

81st RSC

FT Jackson, SC

Central Region Specialist


Europe and Pacific Region Specialist


Financial

Coordinator

Case

Transition

Manager/

Liaison

CMAOC/CAC

Content

Manager/

Web/FB/

Media

Quality

Assurance

Coordinator

AC SOS

Locations

FT Huachuca

FT Irwin

Presidio

of Monterey

FT Carson

Rock Island Arsenal

FT Riley

FT

Leavenworth

FT Polk

Detroit

Arsenal

FT

Leonard Wood

FT Sill

JB

San Antonio

FT Bliss

FT Hood

JB

Lewis- McChord

Admin Tech

Curriculum/

Operations/

*Activated

Reservist”



CSA Survivor Advisor Working Group (SAWG)

2007-Chief of Staff of the Army, GEN Casey established SAWG with six survivors

Created to advise CSA on structure and execution of the SOS Program

Meetings hosted and chaired by FMWRC- Progress reports to CSA

SWAG members met with CSA informally, no set schedule

Initial SAWG members were all surviving spouses

CSA thanked members for their service at end of his term

2011- GEN Dempsey appointed as 37th CSA, term shortened due to appointment

as chariman of the Joint Cheifs of Staff



CSA Survivor Advisor Working Group (SAWG)

2011- SAWG expanded to 11 members by CSA GEN Odierno

Comprised of spouses, parents, uniformed Survivors, including AD, USAR,

ARNG.

Met biannually with the CSA, and biannually with IMCOM CG in San

Antonio

Worked closely with IMCOM G9 SOS on best practices, marketing

materials, SOS program way ahead, eyes and ears on the ground

Issues not directly pertaining to SOS execution were tasked to proper

agencies

SAWG members presented with awards for civilian service at end of GEN

Odierno’s term as CSA

2015/16 SAWG transition to ACSIM, issues placed into Army Family Action

Plan process to allow broader resolution pool



Milestones

Developed a unique logo to “brand” the program (Sep 2010)

Created a vehicle decal to recognize Surviving Families and facilitate installation

access for Survivors without a dependent ID card (Jan 2011)

Developed standardized marketing materials/logo used by all Army Components

(Aug 2011) and updated annually

- Posters - Pamphlets - Brochures



Milestones

Oct 11 Gold Star Education Campaign – Community awareness

programs that promote recognition of military symbols of

honor and sacrifice

Feb 12 IMCOM Academy Survivor Outreach Services Course – 40 hour multi-

component in-depth staff training with support from Casualty and Mortuary

Affairs (Social Work CEUs provided)

Mar 12 Initiated a change to Army Regulation 190-13, The Army Physical

Security Program, to authorize Gold Star Family members unescorted

access onto Army installations

Apr 12 Initiated a change to Army Regulation 930-4, HQ Army Emergency Relief,

adding Survivor Outreach Services staff to the casualty support section on

identification of Survivors needing financial aid



Milestones Jun 12 Updated FRSA and Care Team Handbooks with SOS information

NOV 12 Updated Rear Detachment Commanders role in Unit Casualty training

material with SOS information

Feb 13 OPORD signed directing garrisons establish designated Survivor parking

Feb 13 Launched Survivor Outreach

Services stand-alone webpage



Milestones

Feb 13 OPORD signed directing garrisons to issue DA form 1602, Civilian

Identification Cards, to qualifying Survivors to facilitate access across Army

garrisons.

Apr 13 Established SOS toll free number - 855-707-2769. OCONUS number has

been requested.



SOS Web Pages WWW.SOS.ARMY.MIL

- Information on benefits and entitlements

- Educational materials and calendar of local events

- SOS in the news

- Webpage includes social networking, resource links and monitored feedback loop to

respond to Survivor queries

SYMBOLSOFHONOR.ORG

- Public Facing

- PSAs and Survivor Stories

- Leadership videos

- Educational

Social Media - FaceBook

- Twitter

- Flickr

https://www.myarmyonesource.com/familyprogramsandservices/familyprograms/survivoroutreachservices/default.aspx


Gold Star and NOK Lapel Buttons

Authorization:

• Gold Star Lapel Button: 10 US Code 1126, Title 10-Armed Forces Subtitle A-General

Military Law, Part II Personnel Chapter 57-Decorations and Awards

• Lapel Button of Next for Next of Kin of Deceased Personnel: Army Regulation 600-8-

22, Military Awards, 24 Jun 2013, para 6-18.

Gold Star Lapel Buttons (Purple Background) – Loss occurred

while engaged in military operations involving conflict with an opposing

foreign force

Lapel Buttons for the Next of Kin of Deceased Personnel (Gold Background) – Loss occurred

while on active duty or while assigned to a Reserve or

Army National Guard unit in a drill status, retroactive to March 1973,

and not eligible for the Gold Star Lapel Button


BACK UP SLIDES


SAWG Accomplishments

1. Implement Gold Star Installation Access Card

2. Ensure Timely Legal Support for Survivors

3. Add SOS Information into the Care Team Handbook

4. Add SOS Information to FRSA Handbook

5. Update Days Ahead Binder (to include introduction letter

and SOS information)

6. Create SOS Garrison Resource List

7. Develop Families of the Fallen Parking Sign

8. Create Survivor Webpage

9. Network Links (Task #130958821)

10. Information Campaign (Task #130958826)

11. Review CMD/CSM Training (Task #130958846)

12. Casualty Continuum of Care Education (Task #130958856)

13. Extending Marriage & Family Counseling to Survivors

(Task #130958857)

14. VA Education Assistance for Active Duty Survivors

(Task #130958884)

15. Online CNO/CAO Training (Task #130958893)

16. Uniform Policy to wear/display the Next of Kin Lapel Button

(Task #130958904)

17. Gold Star PSAs (Task #130958924)

18. Surviving Soldier Personnel Files (Task #130958934)

19. Review & Validate the CNO/CAO Training. (Task

#130958844)

20. Increase the Minimum Training Time Required for

CNO/CAO Training to Three Days (Task #140799919)

21. Integrate Uniformed Survivor Specific Information into

CNO/CAO Curriculum (Task #140799907)

22. Develop a Spiritual Based Program Tailored to Survivors

and their Families (Task #140799927)

23. Modify Current Chapter-6 Wording (Task #130958927)

24. Establish Survivor Care Leadership Council

(Task #1503133284):

Completed FY 12-15:

army survivor outreach services - tuesdays children · donna engeman/survivor outreach...

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