•Arlene

•KaiLin

•Noryana

•Umaira

Etiquette at work is often overlooked or forgotten, yet knowing it could be rewarding in exhibiting professionalism and creating a positive working environment…..

There are 2 things that you need in a workplace.

•Skills & Office etiquette

•To a job, you bring a set of skills or a knowledge base that allows you to do that.

•Office etiquette and protocol, that is, how to do the right thing in every work situation.

o Equally important thing you must know to get along socially at work.

Etiquette is mostly about treating others with kindness and graciousness.

Office etiquette aren't necessarily documented in your procedure manual.

They tend to boil down to common sense and courtesy.

Some people work better with music in the background. Others can’t write unless it is absolutely quiet.

You need to determine what is best for overall productivity of your group and establish ground rules around that.

Much of office etiquette and protocol is unwritten. It is up to you to figure out what is expected of you rather than the other way around.

What’s the point of learning a bunch of rules to use at work? And specifically, what will they do for you?

•If you follow accepted guidelines for behaviour in the workplace, every aspect of work will go more smoothly.

•You and the people you work with will feel like part of a community.

•These guidelines also help to ensure that everyone will be treated the same.

•On the job, your social skills count as much as your technical skills.

•Much of office etiquette and protocol consists of unwritten guidelines.

•Not knowing these guidelines can hold you back and keep you from being promoted.

•An office is a community: It functions best when everyone knows what is expected of him or her and what constitutes acceptable social behaviour.

•Treat everyone with respect and dignity, from the company president to the mailroom clerk.

•Don't criticize publicly.

•Be sensitive to your colleagues' need for privacy.

•Don't make cell phone calls in public places, such as the break room.

•If a fax isn't addressed to you, don't read it.

•Try to return every call and e-mail within 24 hours.

•Celebrate with others. Busy as you are, do your best to make an appearance at informal get-togethers, such as a lunchtime birthday party.

•Never assume that any of your coworkers or staff are less busy or stressed than you are when making requests.

•Be aware of noise levels when colleagues are trying to concentrate.

•Offer support to colleagues with heavy workloads.

•Praise colleagues for a good job.

•Be open and honest - if something is irritating you, say so.

•Don’t mix your personal & business life.

•Don’t abuse the things to which you have access.

•Don’t bring your moods to work with you, particularly when they are bad.

•Don’t use vulgarities or swear at work.

•Don’t cry, shout or express other emotional outbursts in the office.

•Don’t “pop in” to someone else’s office without appointment.

•Don’t complain, whine or tell tales you shouldn’t.

•Don’t leave a messy work area.

•Don’t groom in public.