aribapay overview for customer support - … · aribapay overview for customer support july 2014...

AribaPay Overview for

Customer Support July 2014 Public

© 2013 Ariba - an SAP company. All rights reserved. 2 Public

Agenda

1. Overview of AribaPay

2. Tasks that Suppliers Complete

3. AribaPay in Admin App

4. Discover Details

5. E-mail Templates

Overview of AribaPay


What is AribaPay

• Provides a list of invoices numbers associated with each payment

• “Track and Trace” feature to provide beginning to end visibility into payment status

from customer. See where the payment is in the process through your Ariba

Network account.

• Easily identify differences in invoice payment values compared to the original value

of your invoice submitted.

• Projected Settlement Date – Provides suppliers better insight and transparency into

future cash flow management.

Solutions to the challenges:


AribaPay: Before and After

with AribaPay

Purchase Order Invoice Payment Remittance Advice

Existing Transaction Bank / Check Issuance Provider

Purchase Order Remittance Advice

Closed-loop Secure Auditable Transparent Trackable

Payment Invoice

?

Unintegrated ‘High Touch’ Paper-Intensive Opaque

Tasks that Suppliers Complete


The Process

TRR Sent to Supplier

• Supplier accepts TRR and completes the “Agree to Enable AribaPay” task

Discover Contacts Supplier

• Within 3 business days, Discover will contact supplier and have them complete the onboarding form and then issue their APMID

Supplier Enters APMID on AN

• The requestor enters their APMID via the “Enable AribaPay” task and an e-mail is triggered to the approver

Supplier Confirms AribaPay

• After the approver enters information, the supplier completes the “Confirm AribaPay for this Relationship” task

Supplier is Ready to Transact

• Once the go live notification is sent, the supplier will begin to receive their payments through AribaPay

TRR Sent to Supplier


The new Task assigned is AribaPay. When expanded you will see the five new activities

assigned to complete your AribaPay account configuration.

To begin the enablement of AribaPay you will manually agree to begin the process by

selecting “Complete Task.”

Agree to Enable AribaPay in your Network Account


After you have selected “Complete Task” a popup window will appear

asking to confirm the Completion of this activity. Select “Complete”

and you will the Agree to Enable AribaPay.

Agree to Enable AribaPay in your Network Account

Discover Contacts Supplier


Complete the Onboarding Form to Discover Network

Discover will send a

“Supplier Enrollment

Request” form. By

completing this form

and sending it to

Discover, the

supplier is

registering their bank

account on the

Discover Network

and will be assigned

an AribaPay

Merchant ID

(APMID) number.

The APMID will be

entered into their

Ariba Network

account for

payments to process

from T-Mobile.


AribaPay Terms

Requestor – This role must be a user on the company’s Ariba Network account. The

Requestor will be responsible for configuring the account setup within Ariba to receive

payments through the AribaPay offering. The Requestor will enter the AribaPay Merchant ID

(APMID) number on the Ariba Network. The Requestor should have knowledge and access

of the bank accounts being used for settlement and current Accounts Receivable practices.

Approver – This role will be a check point for information being put into the Ariba account

by the Requestor for AribaPay. The approver doesn’t need access to the companies Ariba

Network account. The approver should have knowledge of the bank account number being

used for settlement.

APMID - This stands for AribaPay Merchant Identifier. This is the identifier you receive

when you register your bank account information on the Discover Network. This ID will link

your Ariba Network account to your settlement bank account registered on the Discover

Network.

Supplier Enters APMID on AN


APMID E-mail

This is an example of an

e-mail that a supplier

would receive from

Discover.

The AribaPay Merchant ID

(APMID) number can be

found here.


Enter APMID in Supplier’s Account

Step 1

Step 2

Click here

Step 3

Enter APMID here

Click here


Enter APMID in Supplier’s Account

Step 4

Agree to the terms

of use and click

Send to Approver

button


Approver is Sent Notification

One the approver is sent notification that the APMID has been entered into the

network, this is what will appear:


The Approver will receive an automatic e-mail from the

Requestor through the Ariba Network. The e-mail will

contain all the account information the Requestor has

configured.

To the right is a sample of the Approver e-mail. Selecting

“Click here” will prompt the Approver to input the last 4

digits of the bank account assigned during APMID setup

and “Approve AribaPay” for this account to receive

settlement from your customer relationships on the Ariba

Network.

Approver Role – Approving the APMID and correct bank account

number

Supplier Confirms AribaPay


Supplier Confirms AribaPay for This Relationship

After the approver has entered the last 4 digits of their bank account number

to complete the dual user verification, the supplier must then complete the

“Confirm AribaPay for This Relationship” task.

Supplier is Ready to Transact


Supplier Confirms AribaPay for This Relationship

• ‘Rich’ remittance information

including every invoice accompanying

payment.

• Created at time of Invoice Approval,

which can be days or weeks before

payment sent.

• ‘Clickable’ Invoice Summary

information

• Opportunity for Supplier to spot

payment issues sooner, assess

internally and adjust receivable

accordingly.

• For ‘problem’ payments

unintentionally short paid, resolves

disputes faster

AribaPay in Admin App


AribaPay in Admin App Where to go to see the requestor and approver e-mail information.


AribaPay in Admin App Where to go to see the requestor and approver e-mail information.

*The below information can be used to verify if you are speaking with the requestor or

the approver. Also, you can use this to verify if their e-mail address is correct.

**Please DO NOT update any information on this page, if something needs updated

please send an e-mail to DL AribaPaySupport for assistance.**


Common Questions and Resolutions

• What is my APMID? Is AN010001789 my APMID?

• The requestor is sent the APMID number via e-mail. If you need to confirm the number,

please use the Configure AribaPay Merchant ID section in admin app. The APMID is

different than the ANID.

• I am trying to complete the Enable AribaPay task, but I cannot find my

APMID.

• Confirm if the supplier has just completed the Agree to Enable AribaPay task. If so, let

them know that this next step can be completed after they begin their communication

with Discover. Discover will reach out to the supplier within about 3 business days. If

they filled out the forms for Discover already, let them know that the requestor should be

receiving an e-mail containing the APMID soon.


Common Questions and Resolutions

• Supplier gets the “Either the AribaPay MID you entered is invalid or it is

associated with an email address that does not match the one in your

profile” error.

• Option 1: The supplier is entering their ANID instead of their APMID, confirm which

number they are entering

• Option 2: The admin or another user other than the requestor is logging in to complete

this information. Use admin app to confirm that the person you are speaking with is the

requestor.

• Option 3: The requestor’s e-mail may not match the e-mail of the user (same person but

e-mails listed differently in 2 different places). This can be confirmed in admin app. If

this happens, please e-mail DL AribaPaySupport for assistance with updating the

information.

Discover Details


Discover Contact Information

E-mail to be distributed to suppliers if they need additional information:

[email protected]

*During the enablement process for AribaPay, please direct any questions that

you are unable to address to DL AribaPaySupport, instead of to Discover. Once

the suppliers are enabled, any questions in regards to settlement can be

directed to the Discover Operations Team at 1-800-347-0240.

mailto:[email protected]

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=3ajhp5d0mNUyrM&tbnid=hGpNbeyp0cj1ZM:&ved=0CAUQjRw&url=http://louisstorm.yolasite.com/online-store-art.php&ei=_A7RU-bwM6jtigLo6oD4CA&bvm=bv.71667212,d.cWc&psig=AFQjCNGfhTkb2Ak1lZWBhXJ87HRkcWD9og&ust=1406296146111547

E-mail Templates *E-mail templates are to be uploaded into Siebel soon for your use with suppliers.

The templates are being tailored for Customer Support and Pengfei will be sending out an e-

mail when then templates are ready with the names of the templates.


E-mail Template Description Dear [Service Request.Contact First Name] [Service Request.Contact Last Name],

You should have received an invitation letter from the Ariba Network recently. The email address that the message was sent from is:

([email protected]). This email will contain the information you need to initiate the registration process.

The first step in the process is to review the Trading Relationship Request email and reply to the request by doing the following:

· Access to the Ariba Network through the letter titled " T- Mobile is converting to document exchange on the Ariba Network " that was

recently sent to you

· Go to the Action Required section and click where it says “Click here to proceed”. At this point you will be able to login with an

existing account, or register as a new supplier.

Once you are logged into your account, please follow these next steps in order to complete your Agree to Enable AribaPay task.

1. Go to the Enablement Task tab.

2. Expand the AribaPay section such that the five new activities that are assigned become visible. For the task titled Agree to Enable

AribaPay, select Complete Task located on the far right.

3. Confirm the completion of this activity by selecting Complete.

4. Your Agree to Enable AribaPay task is now complete.

Once you have agreed to enable AribaPay with T-Mobile, please wait patiently for our Supplier Enablement to reach out to you. This team

will reach out to you directly, to provide additional information on how complete the remaining enablement tasks.

Thank you for contacting Ariba Customer Support. Please reply to this email or call customer support if you have any questions regarding

this issue. Your Service Request number is [Service Request.SR Number].

Thank you,

[Insert Name]

Ariba Network Customer Support





E-mail Template Description

“Next Steps in Using AribaPay”

*Please use this template for a supplier who has accepted the “Agree to Enable

AribaPay” task and needs more information on the next steps.

Requestor Details

Approver Details

APMID Details


AribaPay Customer Assistance Process Reminders

• Service Requests (SR):

• All AribaPay SR’s MUST have AribaPay listed as the Product Line

• If you use a template to create SR’s for the Ariba Network you MUST change the Product Line field from Ariba

Network to AribaPay

• You must select the correct customer Req. Account for AribaPay suppliers

• As of now, T-Mobile is the only customer using AribaPay and will be selected in most cases

• Transfer Process

• Do NOT refer suppliers back to T-Mobile in any scenario in which we would normally refer to the

customer

• An email should be sent internally to the Supplier Enablement (SE) team at DL AribaPaySupport using

the Siebel template “AribaPay Supplier Enablement [Internal]”

• The SR must be left open until you receive confirmation that the SE team has contacted the supplier

• ALL transfer-related emails MUST be documented in the Activities section of the SR

• Transfers to the SE team for T-Mobile suppliers include but are not limited to the below issues:

• Do I have to register on the Ariba Network to transact with T-Mobile?

• I did not receive my invitation or the link to register does not work

• I do not want to use Ariba

• How/When will I receive PO’s?

• Will I use PO or non-PO invoices?

Thank you

Name Role E-mail Extension

Kevin Murphy Project Coordinator [email protected] 8575

Dan Veres Strategic Outreach

Manager

[email protected] 6967

Kristina Kelley Strategic Outreach

Manager


Sandra Flores Strategic Outreach

Manager






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