are you considering an upgrade of your oracle retail ... · pdf file24 x7 hour trading support...

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Are you considering an upgrade of your Oracle Retail Application Suite to take advantage of the streamlined workflows, exception based management, and modernized user experience to drive continued growth?

OLR has developed an Oracle Retail V16 Upgrade Service to help guide retailers through the difficult decisions of why, when and how to upgrade their aging Oracle Retail solutions.

OLR’s program is based on 19 years of experience working on every version of Oracle Retail, and working with retailers in every vertical around the globe.


How do we Understand our Current Capabilities and define the capabilities we need next year and beyond?

“Stuck” on old version of Oracle Retail without a clear path of how to expand the capabilities

Can’t create the desired customer experience due to your systems making it hard to compete against your competitors

The need to manage the Oracle Retail platform is a distraction from being able to focus on the core business

Have too many manual processes to execute basic functions in the business

There is continual, ever-increasing pressure to obtain a ROI from your Oracle Retail investment

Your current platform does not provide enough flexibility to easily adapt to morphing customer behaviors, business challenges and ever changing competitive pressures

Budget limitations have not allowed you to invest in understanding the strategic roadmap

Your systems do not provide the features and tools you need forcing you to evaluate other solutions or develop internally

A “cobbled together” omni-channel solution that is not sustainable and will not support growth

Too many modifications, it seems insurmountable to “go back to base”

1 2How do we Chart a Clear Path to realize these capabilities given our current business and technology investments?

3 4 5How do we Analyze Costs & Benefits up front and measure them along the way?

How can we Minimize Risk and the disruption to everyday business?

How do we Ensure System Longevity?

• Incrementally harder to support year over year

• Internal culture decay• High maintenance cost for

diminished benefit• Continue to lag industry

competition• Lower cost, higher risk

• High risk - the grass isn’t always greener…

• Inevitably the most expensive option

• Can my business absorb that change?

• Where do I gain, what do I sacrifice?

• On demand access to the latest software innovations from the industry leader

• Empower your employees• Drastically reduce platform

ownership TCO


The Need to Differentiate / Innovate is Shifting Budget FocusMore & more, organizations are executing retail system upgrades to sharpen focus on your customers, leverage innovative features & functions within the upgraded applications, and further differentiate their business.

OLR’s Oracle Retail V16 Upgrade Service is designed to help retailers identify your challenges, opportunities, and desired capabilities to define a clear functional and technical strategic roadmap. This roadmap will allow you to maximize your Oracle Retail investment and mitigate future risk by upgrading and/or getting on a path that keeps you current.

Allows your organization to retire aged, costly systems

Delivers increased business agility

Reduces Information Technology complexity

Reduce maintenance activities and lower support costs

Provides a platform for innovation

Accommodates and accelerates growth

Functional enhancements over time have greatly reduced the need for modifications

Breaks down legacy system growth barriers

Modernized systems introduce measurable ROI

Enables process improvement and increased automation

Provides consistent look and feel across applications

Leverages OLR’s100+ ORACLE

RETAIL Deployments

An Easy, Inexpensive Path To Mapping Out Your Organizations

Future

Assists Clients In Understanding & Deploying Cutting

Edge Retail Capabilities

Reduce Uncertainty, Eliminate

Unknowns, Simplify

Producing a Feasible & Actionable Strategy

• Rapid business growth

• Support for multi-country expansion

• Expansion of brands or into new channels

• Support of franchise and wholesale business

• Growth via merger or acquisition

• Maintaining customer engagement

• Enhancing omni-channel capabilities

• Difficulty finding skilled people

• Outdated or diverse legacy systems fail to address the modern, digital customer

• Lack of adequate integration, data, and completeness of vision to end-to-end business processes


Oracle Retail V16 delivers the solutions for the business teams to manage your operational interactions by exception, increase your efficiency, provide an environment rich with context to support decision making, and enable customizations within the users’ dashboard to personalize the experience, making it the most productive configuration and layout for the individual.

The following content is a summary of the new features and benefits of Oracle Retail V16. The analysis and recommendations provided as a result of OLR’s Oracle Retail V16 Upgrade Service engagement would refine this list to determine the specific areas that would be beneficial to your organization and deliver ROI.

Merchandising Modernization

• Improving workflows• Mobility• User personalization features

Enhanced and Expanded Data Loading Capabilities

• Simplifies the initial load of foundation data

Mobile Enhancements

• Recent Orders• Recent Transfers

User Customizable Dashboards

• Brings forward the most important elements in the users day-to-day system interactions

Quick Actions

• Options to resolve the discrepancy from the dashboard itself

Notification Feature

• Highlights when various events occur in the application

• New logic to determine the best warehouse, organizational entity, & channel when sourcing items

Mass Audit Error Resolution

• Ability to resolve multiple instances of the same error across an entire store day, or even across stores for a day, in a single action

Style Level Invoice Matching

• Reduces overall time spent in the matching process

Document Unmatching

• ReIM now allows matched invoices to be unmatched

Financial Posting Error Management

• Allows a user to view the posting problems and better understand the reasons the error occurred.

Oracle Retail Predictive Application Server for Allocation and Replenishment (RPAS A&R)

• RPAS A&R acts as a platform for the custom configuration and design of allocation and replenishment processes, calculations, and solutions on RPAS

• Management of the supply chain network necessary for inventory movement such as order/receiving frequency, lead time, pack size, & order multiple

• Thresholds and inputs to replenishment or allocation calculations

• Allocation calculations for sharing / pushing inventory

• Replenishment method-specific calculations of replenishment boundaries & generation of inventory plans

• Workflow for building and reviewing inventory plans, running simulations, and executing creation of supply chain inventory movements

• Use of alerts and exception management enabled by core RPAS capabilities

Oracle Retail Predictive Application Server (RPAS)

• Multilevel Display Measure for Advanced Inventory Planning enables the user to view or edit measure data at a lower level than its base intersection

• Fusion Client has a new look & feel using a new skin, which is tailored to support tablets

Purchase Order and Allocation Data Integration

Configurable Planning Data

Configurable Comparative Store Designation

Coupon, Gift Card Data and Tender Information

Store Traffic Metrics

Comp Metrics & Beginning on Hand Inventory at Day Level

Inventory Aging Metrics

Competitor Pricing

RXM – Enhanced Integrations

OMS - Use OB for Fulfillment

• Ability to send all orders to OB for a fulfillment decision via new system control value

OMS/OB - Ship for Pickup

• Allows your customer to select the pickup location for their items even if the store doesn't currently have inventory

OB - Intelligent Order Routing

• When selecting fulfilling locations ability to identify the most profitable location

OB - Enhanced Product Search

OB - Integration to Oracle Maps Cloud Service

CE - Household Review

• A screen listing information on the customers within a household, including sales and transaction totals

Complete Fulfillment

• Customer order must be fully filled before the delivery can be executed

Enhanced User Experience On Mobile Devices

New inventory APIs that provide current available inventory

Mobile Enhancements

24 x7 Hour Trading Support

Guided Selling on Mobile

Serial Number Items in Kits

Xstore POS Mobile on Tablet

QAS Experian Integration

Tax Free Shopping Integration

IP Enabled Store

• Model where all peripherals in use are network connected

Deferred Cash Management

• Option to defer or complete cash management tasks as part of the day end process

Real-time Promotional Cache Refresh

• Promo cache update without need to restart registers

Rolling Close

• Registers can now perform rolling closes, where registers can be closed and opened on new days without performing a full store close

Updated & Enhanced Reporting

Xstore Grocery Enhancements

EFTLink Tokenization

Combined POS/EFT Receipts

Applications

Runtimes

Security & Integration

Databases

Servers

Virtualization

Server Hardware

Storage

Networking

Applications

Runtimes


Databases

Servers

Virtualization

Server Hardware

Storage

Networking


Interoperability

• Compatibility with latest Consumer Mobile Computing

• Interoperability with CRM, marketing resource mgmt, digital asset mgmt. & Web analytics

• Real-time adaptation to visitor interaction

• Improved integration with delivery tiers, such as e-commerce & social media

• Supports multiple Java-based integrated dev environments

• Oracle Virtual Assembly Builder enables simplified configuration and packaging

Performance & Security

• Optimized to run as a high performance, mission critical, elastic cloud infrastructure on Oracle Exalogic Elastic Cloud

• Oracle Traffic Director (OTD) directly integration to adds high-performance and high availability traffic routing

• Integration with Oracle RACenables customers to achieve 2-3x faster data speeds

• Improved security with the Transport Layer Security (TLS) 1.2

• New disaster recovery capabilities with Oracle Golden Gate and Oracle Active Data Guard

Server Benefits will be determined by the physical servers that are utilized, deployed, and/or leased

**Note: Only Oracle provides customers with an optimized hardware and software stack that comes complete with choice of OS, virtualization software, and cloud management tools. Oracle's optimized hardware and software stack has enabled a 10x performance gain in its engineered systems and delivered world-record benchmarks results.

Oracle Storage

• Only Oracle’s application engineered storage is co-engineered with Oracle software to accelerate applications, increase efficiency, and improve management

• Oracle All Flash FS Storage System accelerates Oracle Databases and applications and increases scalability with industry-best flash capacity and performance, giving you the flexibility to put very large databases on flash or consolidate hundreds of databases on a single system

• Oracle ZFS Storage Appliances deliver ultra-fast application performance with a unique, multithreaded, DRAM-centric architecture

Automatic Database Diagnostics Monitor (ADDM)

• Automated comparison of Databases and Snapshots

Automatic Re-Optimization

• Statistics and performance automated re-optimization

Extended Datatypes

Smart Flash Cache utilization

• Allows a second tier of flash buffer cache to be added to improve performance

Multitenant Capabilities

• Management of Container & Pluggable DBs

Online Partition and Sub Partition Moves

• Introduces the ability to move table partitions and sub-partitions as online operations

Recovery Manager (RMAN)

• Multi-section Image Copies and Incremental Backup

• Network-Enabled RESTORE

• Storage Snapshot Optimization

Adaptive Query Optimization

• A collection of features that work together to allow the cost based optimizer (CBO) to improve the accuracy of execution plans

• Fully integrated enterprise management from disk to cloud

• Improved Backup / Recovery Options

• System Snapshots & Cloning

• Ability to quickly create / update Test & QA Environments

• Improved System Security

• Highly Scalable / Elastic system framework

• Powerful template capabilities

• Continuous availability w/ Ksplice on-demand security patching

• No licensing costs, affordable enterprise quality support

Networking Benefits will be determined by the physical / virtual networks that are utilized, deployed, and/or leased

• Oracle's networking and data center fabric products help enterprise customers improve infrastructure performance, significantly reduce cost and complexity, and simplify storage and server connectivity

Oracle EDR InfiniBand Fabric

• 100 Gb/s converged fabric includes multi-tenant security, software-defined networking (SDN), virtual network services, and fully virtualized I/O services

Oracle Virtual Networking

• Virtualize your SAN and LAN infrastructure by defining connectivity in software, giving you the flexibility and agility you need for the cloud

Ethernet Networking

• Oracle's Ethernet networking solutions deliver fabric and connectivity between Oracle's servers, storage, and applications, enabling the convergence and high performance required in the virtualized data center at dramatically low cost

Applications

Runtimes


Databases

Servers

Virtualization

Server Hardware

Storage

Networking

Applications

Runtimes


Databases

Servers

Virtualization

Server Hardware

Storage

Networking

Applications

Runtimes


Databases

Servers

Virtualization

Server Hardware

Storage

Networking


OLR’s Oracle Retail V16 Upgrade Service is the first step in your journey to the latest version of the Oracle Retail Application Suite. The five week engagement will set the foundation for the subsequent project activities.

The OLR Market Insight & Strategy team that leads you through the upgrade service engagement will continue with a deeper dive analysis during a short Scoping & Planning phase that will finalize the scope and timeline for the ensuing V16 Upgrade Project.

The Market Insights & Strategy team will hand over to the OLR Delivery team to complete the planning and then execute the V16 Upgrade Project.


• Current & desired future capabilities

• Current state of processes, data, & the technical ecosystem

• Existing gaps, pain points & customizations

• Potential impacts of other initiatives & projects

• Financial objectives, business drivers, technical requirements, & key success factors

Understanding the right approach to an upgrade requires an in-depth analysis of your existing business and technical ecosystems. OLR will conduct a series of workshops over a period of five weeks with a select group of your business and technical stakeholders. We will use our process driven approach to understand the current state and define the desired future state.

• Chart the high-level Capability Assessment

• Determine plan for gaps & customizations

• Identify & measure key functional & technical benefits

• Design future state architecture

• Identify quick wins, long term initiatives, & prepare strategic roadmap

• Playback findings to ensure alignment

• Deliver the Upgrade Blueprint with supporting findings

• Present Executive Summary:

o Multi-year strategic roadmap

o Return on Investment analysis

o Detailed proposal for Scoping & Planning Phase

o High level view of upgrade project

• Institutional knowledge of key stakeholders

• Open sharing of information (dirty laundry)

• Commit to the journey

• A trusted advisor to act in your best interests

• The ability to listen & challenge

• Action in the spirit of no surprises

• Expert analysis

• A realistic picture of the future state

• A detailed & actionable path forward

• A measurable plan

• A platform for long term success


During the five week engagement, the primary decision to be made is whether or not an upgrade is right for your organization. Many components factor into this decision and there will be multiple paths to consider. OLR will help you understand and weigh the options available, assist you in selecting the best option for your organization, and lead you through the journey to the newest version of the Oracle Retail Application Suite.

Keeping the application fed and watered for the

minimum effort and cost

Move the application to a modern, cloud platform

Retiring the application in a controlled manner,

preserving essential data

Re-Factoring the application to a better structure to improve

integration & flexibility

Reduce duplication, disparate applications &

drive efficiency by consolidation

Improve integration and flexibility through service enablement

Translate to a new language or reuse the code in a modern environment

Upgrade / migrate to configurable, cloud-based

environment

A second key decision is determining which infrastructure is best suited tom meet your business and technical objectives. As part of OLR’s Oracle Retail V16 Upgrade Service, our team will work with your organization to assist decision-makers in assessing current investment and further optimizing ROI by ensuring options are clearly understood and benefits are clearly articulated.

• Upgrade to V16 using existing on premise infrastructure

• Ideal for retailers with existing, non-depreciated infrastructure investments

• Data access and security controlled by the retailer

• Facilitates the ability to customize

• Greater control over release and implementation process

• Upgrade to V16 on the cloud or using a mix of existing on premise and Oracle Cloud Service infrastructure

• Ideal for retailers ready to transition to the cloud

• Ideal for retailers with an existing infrastructure investment but looking to incrementally modernize the technology stack

• Upgrade to V16 using an Oracle subscription based Cloud SaaS model

• Ideal for retailers looking to reduce IT infrastructure and support costs

• No need for the retailer to add hardware, software, or provision capacity as the user base grows

• No software patches for customers to download, test, integrate or install


The primary goal of the Oracle Retail V16 Upgrade Service is to provide our clients with an Oracle Retail Upgrade Blueprint. The Blueprint summarizes the findings of the current and future state discovery, contains a high-level Capability Assessment, summarizes the functional and technical benefits, and provides comprehensive strategic roadmap that aligns your desired capabilities with your technology investment.

Oracle RetailUpgrade Blueprint

Functional & Technical Benefits

Summary

CapabilityAssessment

Multi-Year Strategic Roadmap

Return On Investment (ROI)

Analysis

The Executive Recommendation will highlight the key areas found in the Oracle Retail Upgrade Blueprint and will include OLR’s recommended path forward. It will also include a detailed plan of the proposed Scoping & Planning phase and a high-level view of the Upgrade Project. The Executive Recommendation will provide all the necessary information to enable the client to make the critical decision of whether to upgrade or not.


We understand that your organization may be challenged with a legacy Oracle Retail platform, and while the need to invest in systems to better connect and serve the customer is understood, the benefits of upgrading your Oracle Retail platform may not be fully understood. At OLR we focus on understanding your business needs and strategic goals by collaborating with your business and technology teams. We identify and present upgrade options and guide you through the decision making process. We deliver a tailored, strategic roadmap with clear objectives and measurable results for your upgrade journey to the newest version of the Oracle Retail Application Suite.

OLR METHODOLOGY

• Ensure predictability of achieving business and IT goals via established project management principles.

• Execute in a phased manner clearly defining the tasks and deliverables for each phase.

• Ensure complete visibility to our clients by having regular communication; providing comprehensive project status reporting.

• Ensure quality assurance & quality control.

• Leverage OLR’s shared resource pools, experiences, resolutions & best practices assimilated from other retail customers. We will apply our skills & experiences to identify opportunities for streamlining work, tightening controls & adding efficiencies that will save your organization time & money.

OLR is the world's largest specialist Oracle Retail partner. Our expansion has been fueled by a commitment to quality and excellence through working with leading retailers globally. We take great pride in our execution, domain expertise and referencability. We understand retailers’ challenges and strongly believe that the OLR’s Oracle Retail expertise and portfolio of services will prove to be highly beneficial to your organization.

OLR Pedigree

KEY OLR FACTS AND FIGURES

10Global

Delivery Centers

100%ReferenceableCustomer Base

~350Oracle-Focused

Individuals Globally

43Current Production

Support Clients

12Consultant Avg.Years Experience

50+Product

Accelerators

4Oracle Cloud Deployments

100+Oracle Retail Deployments


Choice between on-premise, cloud/hybrid, and/or SaaS allows the retailer to select path that best suits their requirements and realize the quickest path to value realization.

New Capabilities drive market relevance; Consistent look & feel across applications boosts employee productivity.

Focus on improving user efficiency with use of role-based dashboards with prioritized actions, alerts, & streamlined workflows.

Increase productivity by providing key information on a mobile device allowing the user identify and prioritize activities while on the go.

Increase in Productivity through streamlined & integrated processes

Reduction on Item Setup Screens

Reduction in PO Approval Process

Reduction in Invoice Matching Time

100,000R & D Calendar Days

10New Cloud Services

>200Customer provided Input

>10Trusted Partners

Leveraged

ANTICIPATE SIMPLIFY INSPIRE

Oracle Retail’s V16 allows retailers to

enable EMPOWERED COMMERCE by

driving performance, delivering critical insights, fueling growth across

channels, and deliver what customers

want most.


OLR’s Oracle Retail V16 Upgrade Service helps our clients understand, plan, and implement solution upgrades with focused expertise specific to the retail industry. OLR’sprogram is based on 19 years of experience working on

every version of Oracle Retail, and working with retailers in every vertical around the globe.

[email protected]

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