are we taming the black friday beast?
TRANSCRIPT
Black Friday 2015 was both more profitable and less painful than 2014, particularly for online retailers
a collective sigh
of relief
2015 ecommerce
sales were over £1
billion – over 30%
more than 2014
2014 was all about elbow barging and scrambling for deals in store, 2015 was the year of ecommerce
with more than 77% of
respondents saying they
plan to buy again this year,
that’s a lot of expectations
to meet.
understanding
customers, including
where and how they
plan to shop, is key
to getting the most
from peak selling
reserving
the right to
change
their mind
Maybe it will force retailers to differentiate online and offline offerings in order to drive more people back into their stores?
being
prepared
across all
channels
is key
one in five
websites crashed
before 9am
Is your infrastructure ready for the big day?
Hand on heart, would your
customers feel completely
happy with their
experience
across online, mobile, on
the phone or in-store?
almost half of consumers
are prepared to wait
longer for their order if
they’re happy with the
discounted price
who will wait more than 7 days
for delivery
Make sure deliveries
to over 65s get to
them quickly…
but prioritise cheaper, no-rush delivery for younger shoppers
43% of 18 to 24
year-olds plan to
return an item
preferred
delivery
options
Respondents rated delivery within 2-5 days as more important than nominated day.
don’t presume
consumers are
clued up on the
lingo of delivery
delivery
bugbears
use innovation in
technology to
match consumer
expectations
who’s returning their
purchases?
one third of respondents
said they bought
something as a treat that
they wouldn’t have
otherwise
…making impulse buying a very compelling reason to
embrace Black Friday
there’s no ‘one size
fits all’ approach when
it comes to consumer
preferences
So if you want to get
ahead of the pack at
peak…
www.electiodelivers.com