ardec journey to excellence col russell hrdy deputy director 973-724-7000 [email protected]
TRANSCRIPT
ARDEC• US Army Armament Research,
Development and Engineering Center
• Provide 90% of Army’s Suite of Armaments
• No Single Counterpart in the World
• Provide Battlefield Supremacy for Our Warfighters
Vision – “Innovative Armaments for Today and Tomorrow”
FIRST FEDERAL & DOD RECIPIENT
OF THE MALCOLM BALDRIGE
NATIONAL QUALITY AWARD
2007 Malcolm Baldrige Quality Award Recipient
Vice President’sNPR “Hammer”
Award
Start of FormalBenchmarking
NJ QualityPartnership
Award1996
ARDEC’s Performance Excellence Journey
IntegratedProduct Teams
QIP NominationMiddle Managers
Trained
Middle Management
Work Groups
Power Down
System Approach Adopted,
Natural Work GroupsTQM Executive Council Formed
Vision Established
QualityCircles
PMTeams
XPEG II
XPEG III
XPEG IV
Ev
olv
ing
Ex
ce
llen
ce
XPEG V
Reduced CostIncreased Quality
Faster Cycle TimesIncreased InnovationSatisfied Customers
Baldrige CategoryChampions
R&D Centerof
ExcellenceAward
89,90,91,96,97
Formal EvaluationOf Baldrige Feedback
On Opportunities for Improvement
& Corrective Actions
1984 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2002 2004 2007
Process Action Teams and
Quality ManagementBoards Established
SystemOwners
Handbooks
KnowledgeBase
Creation
First Use of Six Sigma, CMMI
& ISO
NJ QualityAchievement
Award1998, 2004
Large R&D Organizationof the Year
86,95,99,00,04,06
GPRA Driven Strategic & Business
Planning
US Army’s Greatest
Invention Awards
2002-07
ArmyPerformance Excellence
AwardJan. 2006
ARDEC “Triple Crown”
Presidential Award for
Quality Improvement
1999
R&DOrganizationof the Year1986&1995
PEG = Productivity Enhancement Group
Events
Awards
Legend:
President’s Councilfor Management
ImprovementAward1991
Quality Improvement
PrototypeAward1995
Presidential Award
forQuality1996
CINCCommunity of
ExcellenceAwards96&00
CSAACOEAward
96,99,00, 02
FY95 Baldrige Management Framework
FY00 Six Sigma, CMMI, ISO Starts
FY0
1 C
orp
ora
te
Com
mit
ment
to
Six
Sig
ma
FY03 Adoption of Balanced Scorecard
FY03 Corp Commitment CMMI, ISO, SE
Co
ntin
uo
us
Imp
rov
em
en
t
FY0
1 F
irst
C
MM
I C
ert
ifica
tions
FY0
1 F
irst
IS
O
Cert
ifica
tions
Started in Areas with Biggest Business Benefit
Enterprise Excellence Integrates Best Practices
Level 0 ARDEC Corporate
ARDEC STRATEGIC MANAGEMENT SYSTEMARDEC STRATEGIC MANAGEMENT SYSTEMTHE ARDEC VISION: Innovative Armaments Solutions for Today and Tomorrow
OUR MISSION IS TO DEVELOP AND MAINTAIN A WORLDCLASS WORKFORCE TO EXECUTE AND MANAGE INTEGRATED LIFE CYCLE ENGINEERING PROCESSES REQUIRED FOR THE RESEARCH, DEVELOPMENT, PRODUCTION, FIELD SUPPORT AND DEMILITARIZATION OF
MUNITIONS, WEAPONS, FIRE CONTROL AND ASSOCIATED ITEMS
THE ARDEC VISION: Innovative Armaments Solutions for Today and Tomorrow
OUR MISSION IS TO DEVELOP AND MAINTAIN A WORLDCLASS WORKFORCE TO EXECUTE AND MANAGE INTEGRATED LIFE CYCLE ENGINEERING PROCESSES REQUIRED FOR THE RESEARCH, DEVELOPMENT, PRODUCTION, FIELD SUPPORT AND DEMILITARIZATION OF
MUNITIONS, WEAPONS, FIRE CONTROL AND ASSOCIATED ITEMS
ME
AN
S
ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
EN
DS
/S
TR
AT
EG
IES
WA
YS
/IN
ITIA
TIV
ES
EN
DS
/S
TR
AT
EG
IES
WA
YS
/ IN
ITIA
TIV
ES
AR 2.0
Exceptional
Customer Satisfaction through Execution of Life
Cycle Mission
AR 2.1
Meet Program Baseline Cost, Schedule,
Performance and Risk Objectives
AR 2.3
Rapidly Provide Quality Solutions
AR 2.2
Exceed Customer Expectations
AR 3.0
Continuous Improvement through Innovative Business
Initiatives
AR 3.1
Embed integrated leading management practices
and processes
AR 3.3
Gain Recognition as Leading Provider of
Armaments Solutions
AR 3.2
Effectively Balance the ARDEC Portfolio
AR 1.0
Leader in
Armaments Technology Innovation
AR 1.1
Embed a Technology Innovation Process
AR 1.3
Create & Grow Innovators
AR 1.2
Build S&T Technology Portfolio
AR 4.1
Attract, Train, and Retain a Flexible Agile and Diverse Workforce
AR 4.0 Pioneering
Facilities & Knowledge Management Systems Supporting a Flexible,
Agile, Innovative & Diverse Workforce
AR 4.3
Provide Effective Knowledge Management
Systems
AR 4.2
Ensure Relevant Mix of Facilities and Equipment to Achieve RD&E & Life-
cycle Excellence
ME
AN
S
ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
ME
AN
S
ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
EN
DS
/S
TR
AT
EG
IES
WA
YS
/IN
ITIA
TIV
ES
EN
DS
/S
TR
AT
EG
IES
WA
YS
/ IN
ITIA
TIV
ES
AR 2.0
Exceptional
Customer Satisfaction through Execution of Life
Cycle Mission
AR 2.1
Meet Program Baseline Cost, Schedule,
Performance and Risk Objectives
AR 2.3
Rapidly Provide Quality Solutions
AR 2.2
Exceed Customer Expectations
AR 3.0
Continuous Improvement through Innovative Business
Initiatives
AR 3.1
Embed integrated leading management practices
and processes
AR 3.3
Gain Recognition as Leading Provider of
Armaments Solutions
AR 3.2
Effectively Balance the ARDEC Portfolio
AR 1.0
Leader in
Armaments Technology Innovation
AR 1.1
Embed a Technology Innovation Process
AR 1.3
Create & Grow Innovators
AR 1.2
Build S&T Technology Portfolio
AR 4.1
Attract, Train, and Retain a Flexible Agile and Diverse Workforce
AR 4.0 Pioneering
Facilities & Knowledge Management Systems Supporting a Flexible,
Agile, Innovative & Diverse Workforce
AR 4.3
Provide Effective Knowledge Management
Systems
AR 4.2
Ensure Relevant Mix of Facilities and Equipment to Achieve RD&E & Life-
cycle Excellence
EN
DS
/S
TR
AT
EG
IES
WA
YS
/IN
ITIA
TIV
ES
EN
DS
/S
TR
AT
EG
IES
WA
YS
/ IN
ITIA
TIV
ES
AR 2.0
Exceptional
Customer Satisfaction through Execution of Life
Cycle Mission
AR 2.1
Meet Program Baseline Cost, Schedule,
Performance and Risk Objectives
AR 2.3
Rapidly Provide Quality Solutions
AR 2.2
Exceed Customer Expectations
AR 3.0
Continuous Improvement through Innovative Business
Initiatives
AR 3.1
Embed integrated leading management practices
and processes
AR 3.3
Gain Recognition as Leading Provider of
Armaments Solutions
AR 3.2
Effectively Balance the ARDEC Portfolio
AR 1.0
Leader in
Armaments Technology Innovation
AR 1.1
Embed a Technology Innovation Process
AR 1.3
Create & Grow Innovators
AR 1.2
Build S&T Technology Portfolio
AR 4.1
Attract, Train, and Retain a Flexible Agile and Diverse Workforce
AR 4.0 Pioneering
Facilities & Knowledge Management Systems Supporting a Flexible,
Agile, Innovative & Diverse Workforce
AR 4.3
Provide Effective Knowledge Management
Systems
AR 4.2
Ensure Relevant Mix of Facilities and Equipment to Achieve RD&E & Life-
cycle Excellence
Individual Employees
Lean Six Sigma Projects Linked to Strategy
Strategy Execution
Strategy Definition
Cascade of StrategiesVision / Mission
ARDECARDEC-- QESA STRATEGIC MANAGEMENT SYSTEMQESA STRATEGIC MANAGEMENT SYSTEMTHE QE&SA VISION: Establish the QE&SA Directorate as a Recognized Army and DoD Leader in Quality and System Assurance
The QE&SA MISSION IS TO EXECUTE AND MANAGE AN INTEGRATED LIFE CYCLE QUALITY AND SYSTEM ASSURANCE PROGRAM REQUIRED FOR THE RESEARCH, DEVELOPMENT, PRODUCTION, FIELD SUPPORT AND DEMILITARIZATION OF AMMUNITION, WEAPONS, FIRE CONTROL, AND ASSOCIATED ITEMS
WA
YS
/IN
ITIA
TIV
ES
EN
DS
/S
TR
AT
EG
IES
EN
DS
/S
TR
AE
GIE
SW
AY
S /
INIT
IAT
IVE
S
ME
AN
S ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
ME
AN
S ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
Continuous Improvement through Innovative
Business Processes
Improve Internal Business Processes
Formalize the Quality Management System
Institute Lean/Six Sigma as the QE&SA
Continuous Improvement Methodology
Continuous Improvement through Innovative
Business Processes
Improve Internal Business Processes
Formalize the Quality Management System
Institute Lean/Six Sigma as the QE&SA
Continuous Improvement Methodology
Exceptional Customer Satisfaction
Ensure Exceptional Level of Service for all
customers
Customer Partnerships & Communication Forums
Rapidly develop new approaches to support
Customer Needs
Exceptional Customer Satisfaction
Ensure Exceptional Level of Service for all
customers
Customer Partnerships & Communication Forums
Rapidly develop new approaches to support
Customer Needs
Recognized Leader in Quality Services
Develop Core Competency Processes
Deploy Design for Lean/Six Sigma for proactive QE&SA
Management
Form External Partnerships to Leverage
Best Practices
Recognized Leader in Quality Services
Develop Core Competency Processes
Deploy Design for Lean/Six Sigma for proactive QE&SA
Management
Form External Partnerships to Leverage
Best Practices
Attract/Train/Retain an Agile, Flexible and Diverse Workforce
Exceptional Facilities, Knowledge
Management Systems and Workforce
Improve Facilities to Achieve Excellence
Attract/Train/Retain an Agile, Flexible and Diverse Workforce
Exceptional Facilities, Knowledge
Management Systems and Workforce
Improve Facilities to Achieve Excellence
Populate Knowledge Systems with defined processes/ Procedures
Level 1 ARDEC Centers
FINANCIAL MANAGEMENT(FM) STRATEGIC MANAGEMENT SYSTEMFINANCIAL MANAGEMENT(FM) STRATEGIC MANAGEMENT SYSTEMVISION: Business focused and process driven organization integrated with customers
MISSION: Provide government financial services to Picatinny Arsenal customers for armament technology and weapon programs.
WA
YS
EN
DS E
ND
SW
AY
S
ME
AN
S ME
AN
S
Continuous Improvement through Innovative Practices
Excel at Customer Satisfaction through:
timeliness, fiscal discipline, teaming, mgmt involvement, and quality
services
Proactively Obtain Customer Feedback
Realize Enterprise Excellence through use
of quality tools: Six Sigma, CMMI Policy,
and Baldrige
Improve integration of ARDEC’s internal budget
process and identify better measures for
mgmt of ARDEC business
Implement Best Practices for Planning,
Programming, Budgeting, and
Execution (PPBES)
Develop & Market FM Customer Support and
Services
Build FM Capability in Cost Analysis functions
and services
Honest Broker Achieving Financial Excellence
Customer Focus Process Focus
Attract, Engage, and Retain multi-skilled and
diverse workforce
Capture, communicate and optimize our use of FM information capital
Oversee mentoring, growth, and development
of FM staff and others
Meet and effectively manage required
capability in FM functions:
--Appropriation Mgmt (P&B)
-- PPBES (O&M)
--Cost Analysis (CA), and
--Accounting (MAD)
FM Business Focus
(Resource Management)
Competent, Diverse Workforce &
Optimized Human/ Information Capital
People (Learning, Growth, Communication) Focus
Leader in Financial Management Services
Exceptional Customer Satisfaction
ASIC Vision Ensure ARDEC’s success by rapidly delivering superior armament solutions to our customers.
ASIC Mission Statement Deliver superior ARDEC products and services to warfighters and customers sooner through the rigorous application of best practices in management, systems engineering and logistics
End
sW
ays
Mea
ns
Deliver Innovative Armaments Solutions
Satisfied Customers Organization Focused on Continuous
Improvement
Effective Use and Allocation of Resources
- Disciplined approach to rapidly develop and transition technologies
-Ensure ASIC personnel are recognized leaders in their respective competencies
-Provide superior Logistics products and services
- Provide effective Leadership
- Embrace, employ, & improve ASIC owned processes using CMMI
- Implement Lean Six Sigma Best Practices
- Seek active involvement of customers on projects
- Ensure exceptional level of service for all customers
- Implement Strategic Communication Plan
- Attract, engage and retain a world-class, flexible and agile workforce
- Continuously improve facilities and equipment
- Effectively plan and execute financial resources
- Ensure project staffing IAW ARDEC priorities
Technology, Innovative Culture, Processes, Communication, Resources
AETC Mission: Provide customers with life-cycle engineering and armament technology solutions through integrated competencies and state of the art facilities
AETC Vision : World Class Engineering Competencies Providing Innovative Armaments Solutions
ME
AN
SW
AY
S/I
NIT
IAT
IVE
SE
ND
S EN
DS
WA
YS
/INIT
IAT
IVE
SM
EA
NSINNOVATION
Preferred Provider of Engineering Expertise
Culture of Continuous Improvement
World Class Workforce
Effective Steward of Resources
Ensure Exceptional Level of Customer
Satisfaction
Rapidly Transition Technology Solutions
Research and Develop Innovative Armaments
Technologies
Provide Life-Cycle Engineering
Expertise
Develop and Enhance Engineering Capabilities
Train the Workforce in Strategically Relevant
Competencies
Recruit a Motivated, Highly Skilled Diverse
Workforce
Provide Challenging Opportunities and
Effective Leadership
Effectively Execute Financial Resources
Develop and Maintain State of the Art
Facilities
Effective Personnel Allocation
People, Products, Processes, Facilities/Equipment, Communication
People, Facilities, Infrastructure
Enterprise Management Mission: Provide ARDEC with Effective and Efficient Enterprise Level Functions and Infrastructure
ME
AN
SW
AY
SE
ND
S
EN
DS
WA
YS
ME
AN
S
Effective Steward of Resources
Resources Focus
Build the Future ARDEC Business Base
Customer Focus
Develop a Framework for a Successful
Business Strategy
Business Practice Focus
Drive ARDEC Cultural Excellence
Learning & Growth Focus
Develop a Skilled Multi-functional
ARDEC Workforce
Promote Proactive Teamwork and a
Customer Focused Mindset
Optimize a Lean EM Organization
Develop New Strategic Business/Expand
Revenue Base
Strengthen and Maintain Key Stakeholder
Relationships
Drive ARDEC Strategic Focus
Standardize Best-in-Class Processes that
Maximize Value
Enhance Knowledge Management &
Knowledge Sharing
Develop Process to Support ARDEC
Portfolio
Provide Mission Security for ARDEC
Level 2 ARDEC Competency
Directors / Office Chiefs
ASIC Vision Ensure ARDEC’s success by rapidly delivering superior armament solutions to our customers.
ASIC Mission Statement Deliver superior ARDEC products and services to warfighters and customers sooner through the rigorous application of best practices in management, systems engineering and logistics
End
sW
ays
Mea
ns
Deliver Innovative Armaments Solutions
Satisfied Customers Organization Focused on Continuous
Improvement
Effective Use and Allocation of Resources
- Disciplined approach to rapidly develop and transition technologies
-Ensure ASIC personnel are recognized leaders in their respective competencies
-Provide superior Logistics products and services
- Provide effective Leadership
- Embrace, employ, & improve ASIC owned processes using CMMI
- Implement Lean Six Sigma Best Practices
- Seek active involvement of customers on projects
- Ensure exceptional level of service for all customers
- Implement Strategic Communication Plan
- Attract, engage and retain a world-class, flexible and agile workforce
- Continuously improve facilities and equipment
- Effectively plan and execute financial resources
- Ensure project staffing IAW ARDEC priorities
Technology, Innovative Culture, Processes, Communication, Resources
ARDECARDEC-- QESA STRATEGIC MANAGEMENT SYSTEMQESA STRATEGIC MANAGEMENT SYSTEMTHE QE&SA VISION: Establish the QE&SA Directorate as a Recognized Army and DoD Leader in Quality and System Assurance
The QE&SA MISSION IS TO EXECUTE AND MANAGE AN INTEGRATED LIFE CYCLE QUALITY AND SYSTEM ASSURANCE PROGRAM REQUIRED FOR THE RESEARCH, DEVELOPMENT, PRODUCTION, FIELD SUPPORT AND DEMILITARIZATION OF AMMUNITION, WEAPONS, FIRE CONTROL, AND ASSOCIATED ITEMS
WA
YS
/IN
ITIA
TIV
ES
EN
DS
/S
TR
AT
EG
IES
EN
DS
/S
TR
AE
GIE
SW
AY
S /
INIT
IAT
IVE
S
ME
AN
S ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
ME
AN
S ME
AN
S
INNOVATION
People, Products, Processes, Facilities/Equipment, Communication
Continuous Improvement through Innovative
Business Processes
Improve Internal Business Processes
Formalize the Quality Management System
Institute Lean/Six Sigma as the QE&SA
Continuous Improvement Methodology
Continuous Improvement through Innovative
Business Processes
Improve Internal Business Processes
Formalize the Quality Management System
Institute Lean/Six Sigma as the QE&SA
Continuous Improvement Methodology
Exceptional Customer Satisfaction
Ensure Exceptional Level of Service for all
customers
Customer Partnerships & Communication Forums
Rapidly develop new approaches to support
Customer Needs
Exceptional Customer Satisfaction
Ensure Exceptional Level of Service for all
customers
Customer Partnerships & Communication Forums
Rapidly develop new approaches to support
Customer Needs
Recognized Leader in Quality Services
Develop Core Competency Processes
Deploy Design for Lean/Six Sigma for proactive QE&SA
Management
Form External Partnerships to Leverage
Best Practices
Recognized Leader in Quality Services
Develop Core Competency Processes
Deploy Design for Lean/Six Sigma for proactive QE&SA
Management
Form External Partnerships to Leverage
Best Practices
Attract/Train/Retain an Agile, Flexible and Diverse Workforce
Exceptional Facilities, Knowledge
Management Systems and Workforce
Improve Facilities to Achieve Excellence
Attract/Train/Retain an Agile, Flexible and Diverse Workforce
Exceptional Facilities, Knowledge
Management Systems and Workforce
Improve Facilities to Achieve Excellence
Populate Knowledge Systems with defined processes/ Procedures
FINANCIAL MANAGEMENT(FM) STRATEGIC MANAGEMENT SYSTEMFINANCIAL MANAGEMENT(FM) STRATEGIC MANAGEMENT SYSTEMVISION: Business focused and process driven organization integrated with customers
MISSION: Provide government financial services to Picatinny Arsenal customers for armament technology and weapon programs.
WA
YS
EN
DS E
ND
SW
AY
S
ME
AN
S ME
AN
S
Continuous Improvement through Innovative Practices
Excel at Customer Satisfaction through:
timeliness, fiscal discipline, teaming, mgmt involvement, and quality
services
Proactively Obtain Customer Feedback
Realize Enterprise Excellence through use
of quality tools: Six Sigma, CMMI Policy,
and Baldrige
Improve integration of ARDEC’s internal budget
process and identify better measures for
mgmt of ARDEC business
Implement Best Practices for Planning,
Programming, Budgeting, and
Execution (PPBES)
Develop & Market FM Customer Support and
Services
Build FM Capability in Cost Analysis functions
and services
Honest Broker Achieving Financial Excellence
Customer Focus Process Focus
Attract, Engage, and Retain multi-skilled and
diverse workforce
Capture, communicate and optimize our use of FM information capital
Oversee mentoring, growth, and development
of FM staff and others
Meet and effectively manage required
capability in FM functions:
--Appropriation Mgmt (P&B)
-- PPBES (O&M)
--Cost Analysis (CA), and
--Accounting (MAD)
FM Business Focus
(Resource Management)
Competent, Diverse Workforce &
Optimized Human/ Information Capital
People (Learning, Growth, Communication) Focus
Leader in Financial Management Services
Exceptional Customer Satisfaction
AETC Mission: Provide customers with life-cycle engineering and armament technology solutions through integrated competencies and state of the art facilities
AETC Vision : World Class Engineering Competencies Providing Innovative Armaments Solutions
ME
AN
SW
AY
S/I
NIT
IAT
IVE
SE
ND
S
EN
DS
WA
YS
/INIT
IAT
IVE
SM
EA
NSINNOVATION
Preferred Provider of Engineering Expertise
Culture of Continuous Improvement
World Class Workforce
Effective Steward of Resources
Ensure Exceptional Level of Customer
Satisfaction
Rapidly Transition Technology Solutions
Research and Develop Innovative Armaments
Technologies
Provide Life-Cycle Engineering
Expertise
Develop and Enhance Engineering Capabilities
Train the Workforce in Strategically Relevant
Competencies
Recruit a Motivated, Highly Skilled Diverse
Workforce
Provide Challenging Opportunities and
Effective Leadership
Effectively Execute Financial Resources
Develop and Maintain State of the Art
Facilities
Effective Personnel Allocation
People, Products, Processes, Facilities/Equipment, Communication
Workforce has a Clear Line-of-Sight of What is Important
StrategicHCM
StrategicHCM
Mentoring andRotational
Assignments
PersonnelEvaluation
RecruitmentPractices
SuccessionPlanning
and Metrics
Multi-PathCareer
Progression
LeadershipDevelopment
ARDEC Human Capital Management (HCM)
• Human Capital “Pillars”– Strategy: Workforce Strategic
Alignment– Leadership: Succession
Planning for Leaders– Diversity: Demographic
& Talent Diversity– Culture: Embody a Learning
Organization– Talent: Recruit, Train, Develop
& Educate– Performance: Enterprise-wide
Management
Applied Talent Management
•Internal Flow of Talent
•Talent Leadership for 1st Line Supervisors• Common attributes for Mangers/Leaders
•Improved Mentoring Programs •Knowledge Sharing and Management
•Strengthening Talent Pipelines•Proactive Recruiting, Talent Acquisition •Marketing ARDEC
Acquire
Engage
Develop
Deploy
Retain
Plan
Evaluate
Lead
•The Impact of the 10 year hiring freeze•Exit Interviews •Measurements of the HCMO
•Employee Development
•Cross Functional Assignments
•Objectives of the HCMO•The integration of LSS Projects•The ARDEC HCC Charter
ARDEC’s Human Capital Goals1.Align and integrate workforce 2. Decentralized execution3. Data driven workforce analysis 4. Organizational learning5. Human Capital Strategic Plan
• Professional Development Key Workforce Expectation
• Individual Development Plans
• Armaments University On-Site
• Master’s Classes On-Site
• Teaming Fosters On-the-Job Training
• Experiential Learning
• Corporate Investment in Learning
Learning & Development
American Society for Training & Development International2007 Best Award – 6th of 102
Knowledge Sharing
• Approximately 50% of E&S Newly Hired
• Organizational and Employee Knowledge Critical
• Oracle Collaboration Suite (OCS) Repositories
Project Information
Lessons Learned
Process Asset Library
Armaments Knowledgebase
FY91- FY07 Revenue and Workyear Analysis
0
200
400
600
800
1000
1200
1400
Do
lla
rs (
$M
)
0
1000
2000
3000
4000
5000
6000
Wo
rky
ea
r S
tre
ng
th
Army Non-Army Carryover Workyears
Diversity in Markets, Integrated Business
Development
Carryover Supports Business Sustainability
Effectiveness/ Efficiency
Productivity, Effectiveness, Efficiency
Bottom Line ResultsEx
ecut
e 40
% M
ore
Wor
k 40% Less W
orkforce
ARDEC Strength: Customer & Market Focus
• Multi-point Voice of the Customer (VoC)
• Customers part of Strategic Planning & IPT Members
ARDEC Strengths: Work Environment & Systems
• Workforce Environment– Horizontal IPTs– Capability & Competency– Knowledge Sharing– Innovation & Continuous
Improvement• Work Systems Design
– Competency-Centric Organizational Structure
– Competency Management System
ARDEC Strength: Customer -Focused Outcomes
ARDEC Opportunities for Improvement
• Understand Product & Service Outcomes– Primary HQ Focus on Top 40 Programs– Performance & Schedule Not Measured
for Majority of Programs– Lack of Measures May Hamper Performance
Assessment and Allocation of Improvement Resources
• Obtain Comparative & Competitive Data– Other RD&E Suppliers
• Document & Control Several Key Work Processes– Implementing Business Strategies– Ensuring Full Implementation of Lean Six Sigma Outcomes
Summary• ARDEC is a Role Model
• Journey Never Ends
• Requires Commitment & Effort
• Benefits Well Worth the Effort
0100200300400500600700800900
1000
CY96 CY98 CY00 CY02 CY06 CY07
Scor
e
Estimated Baldrige Scores
A
Estimated Baldrige Scores500 Point ARDEC “Glass Ceiling”
2007 Recipient
The Real “Winners”In ARDEC’s Journey