arc 2015 consulting services

Consulting Services & Training

Cape Town, 5 -7 May 2015

2

Agenda

• Introduction

• Our services portfolio in a nutshell

• Zoom in

o Traffic Analytics & Business Advisory

o Standards Consultancy

o Integration and Custom solutions

o Product implementation and Technical Advisory

o Managed Services and Support

o Training Products & Services

• Q&A

Optimised SWIFT operations

+ reduced costs

+ standardised messaging best practices

+ valuable market insight and benchmarking

+ operational excellence

+ expert teams you can rely on at any time

+ prepare for new market initiatives and regulations

+ + +

SWIFT’s product portfolio in a nutshell

ARC Services Update – May 2015 – Confidentiality: External 4

Reference Data

On-site Interfaces & Connectivity

Cloud Connectivity

Compliance Integration

Insights & Analytics

Standards

How do I ensure risk-free

operations?

How do I implement?

What are the best practices?

How do I leverage the solution

further?

Who needs to be involved and who

needs to be trained?

What kind of systems are

required?

What is happening in the market?

How do I take advantage of new features?

What will be the cost and how can I

reduce it?

How do I know if a solution is fit for future needs?

SWIFT’s product portfolio in a nutshell


Reference Data


Cloud Connectivity



Standards

How do I ensure risk-free

operations?

How do I implement?

What are the best practices?

How do I leverage the solution

further?

Who needs to be involved and who

needs to be trained?

What kind of systems are

required?

What is happening in the market?

How do I take advantage of new features?

What will be the cost and how can I

reduce it?

How do I know if a solution is fit for future needs?

Traffic Analytics

Business Advisory

Standards Consultancy

Back-office

integration

Custom solutions

Technical Advisory

Product Implemen-

tation

Managed Services

Support

Training

Reference Data


Cloud Connectivity



Standards

Reference Data


Cloud Connectivity



Standards

Zoom in on SWIFT’s services portfolio

Cost Risk Insight Help

Analytics Bus. Advice Standards Integrate

Solutions Tech. Advice Implement Manage

Support Train

Swift 18:00 70%



Analytics

Swift 18:00 70%

Market Share

Analysis

Customized

Reporting

Market

Evolution

Compliance

Analytics


(Intra-day)

Liquidity

SWIFT

Scope


Business Intelligence in action

Market evolution – which region offers best

potential for trade finance business development and

confirmed LC’s?

Customized reporting – deep dive into your banking

relationships over SWIFT

Market evolution – example: which region

offers best potential for trade finance business

development and confirmed LC’s?

Market share – how are you performing

compared to your peers in the country?

Example: Denmark

Compliance Analytics – Spot anomalies in your

correspondent behaviour and track activity with high-risk

countries


9

You

Correspondent

Counterparty

End of day

balance (MT950)

Sourcing the right data from the Swift network

ARC Services Update – May 2015 – Confidentiality: External

Content An end-to-end real-time business intelligence solution

composed of selected real-time copies of SWIFT

messages (FINInform), a proprietary database and

customizable reporting and online analysis tools.

Example insights/reports are

• Calculate balance of cash movements based on in-

/outflows

• Identify trends and forecast events (outlier detection,

pattern recognition)

• Manage concentration risks (clearing institutions, use

of currencies)

• Get reliable data for efficient regulatory reporting

Background In some countries, central banks have cross-border payment

reporting regulation in place but lack reliable statistics

(multiple data sets, outdated information, costly manual

gathering) to effectively execute the controls and respond to

good financial system oversight practices

SWIFT Scope



Business

Advice

Swift 18:00 70%

Process

Reviews

Messaging

Channels

Impact

Assessment

Sanctions

Testing

On-

boarding




Business

Advice

Swift 18:00 70%

Process

Reviews

Messaging

Channels

Impact

Assessment

Sanctions

Testing

On-

boarding


T2S and Market Reforms • Cost-savings or business

development opportunities

• Impact analysis on critical

business processes and

infrastructure

• Competitive position

• Implementation roadmap



Business

Advice

Swift 18:00 70%

Process

Reviews

Messaging

Channels

Impact

Assessment

Sanctions

Testing

On-

boarding


Sanctions Testing • Centralised service to allow

testing and tuning of sanctions

screening filters or systems

• Automatic generation of test

data and analysis of sanctions

screening results.

• Monitoring changes to public

sanctions lists in real time.


Content - Benchmark of messaging framework against peers and

industry best practice

- Find opportunities to reduce manual flows or proprietary

formats and maximize the usage of standardized channels

- Heat map with an overview of all messaging services in

the different business domains and an assessment on the

effectiveness of these messaging services

- SWOT analysis of the current messaging model per

product per geographical domain

- High level analysis of the end-2-end business processes

related to messaging for the identified products, business

flows and geographical locations (focusing on

communication channels, message formats and message

types)

Background Over the years, large financial institutions may have seen a

proliferation in the number and variety of messaging

services, standards and communication channels within

different business areas. Under pressure of regulation, cost

control and increased interoperability a review of these

channels may be required,

Available packages Messaging Channels Analysis


Institution

Fax,

Paper, Phone,

VPN, SWIFT, FIX,

Propr.,

SWIFT,

VPN, EOC, Clearstream,

propr,…

Clients

Providers

14

Content - The process review helps our customers to improve their

payments /treasury /securities operational processes by

increasing operational efficiency and automation,

optimising their infrastructure and reducing their costs.

- We recommend concrete ways to improve integration

levels and operational efficiency, reduce cost and risk,

improve the service you provide to your counterparties,

and share information about industry best practices and

trends.

Background There is still a high dependency on non-automated input and

output channels (e.g. exceptions and investigations

handling), risk of significant claims and a variety in market

practices and usage of standards significantly add to the

complexity and STP breaks.

SWIFT Consulting services has developed a proprietary

methodology to analyse and benchmark financial institutions

business operations. This methodology has been in used in

a large number of assignments, virtually with all major

transaction banks, payment factories and market

infrastructures.

Available packages Process review


• Examples of process reviews:

• Analysis of Payments and Cash

Management Business Flows: Levels of

Automation and Efficiency and STP

Benchmarking

• Review of Exceptions and Investigations

• Review of cash reconciliation

• Review of front-to-back treasury

operations

15

Content - A SWIFT expert will assist the corporate during the

practical discussions with the banks to ensure that

business wise the SWIFT connectivity will be used at its

maximum potential.

- The SWIFT expert will coordinate specific activities that

need to be performed like the definition on the

messaging service(s) to use, which MT(s) to use,

Service Level agreements, etc.

- The SWIFT expert will also coordinate testing activities

together with the corporate’s project team and the bank’s

implementation team

Background As a corporate, joining the world of SWIFT means getting

access to multiple banks through one secure and reliable

messaging channel. It requires to get familiar to Standards,

the messaging protocols and to understand how treasury

and payment applications can integrate with the SWIFT

technology. By Bank Onboarding Services, we understand

the specific activities that need to be performed with each of

the cash management banks that the corporate customer

wants to implement a SWIFT-based messaging solution.

Available packages Bank On-boarding

Corporate


Cash Management

Banks

16


Standards

Swift 18:00 70%

Migration Development

& Mapping

Kickstart

Impact

Analysis




Standards

Swift 18:00 70%


& Mapping

Kickstart

Impact

Analysis


MyStandards Assistance • Kickstart training

• Message Guidelines

implementation

• Governance review



Standards

Swift 18:00 70%


& Mapping

Kickstart

Impact

Analysis


Standards Consultancy • Standards development

• (Local) market practice

Mapping and gap analysis

• Proprietary format mapping


Roadmap for implementation

A phased approach to implementation

Start with the end in mind

Make an overview of the initiatives

1

Review As-Is 2

Gap analysis 3

Consider implemen-tation options

4

Design to-be model 5

20

What are the gaps be addressed and what are the constraints

Work out Implementation plans (iterative process)

Understand impact on business applications, shared services, infrastructure and integration

Get visibility on current and future ISO 20022 initiatives in other geographies & business areas

Address current and future requirements by leveraging tech.

6

Translation at the edge, core system revamp, silo based …


Content • Traffic analysis and statistics: Graphs of MTs that I

send or receive and are impacted

• Standards Release questionnaire: A list of targeted

questions, filtered with my MT usage, to help refine the

impact assessment. Analysis Includes business impact,

benefits, and consequences

• Changes heat map: A description of the changes

introduced in messages that I send or receive

• Short term licence to MyStandards: A 3-months license

for MyStandards (GT1-3) with restricted scope to perform

your in-depth Standards Release assessment

Background Every year, SWIFT is deploying a new Standards Release

in its FIN messaging. This means bringing changes (new,

deleted and/or updated message elements) in the way you

run your business

Financial institutions and Corporates need to know whether

they are impacted and need to provide answers to questions

like:

• Do I send and/or receive messages that are changed?

• Do I need to adapt business flows?

• Will my back-office be able to process the new or updated

messages?

• Where should I focus the analysis.

Standards Release Impact Analysis


Changes heat map

Excel file including all the change requests, the

benefits/consequences and the level of impact

Traffic analysis and Statistics

Graph showing the number of Change Requests for the MT

category where you send/receive high volumes

“We saved time and allocated resources more efficiently.

We were also able to set out in the knowledge that we had established the right priorities.

We could better manage the internal expectations of our business managers”

Bruno Achermann,

Standards & Provider

Management, Operations

Zürcher Kantonalbank

23


Integration

Swift 18:00 70%

Back-office Developer

Training

Adaptors

Mainte-

nance




Integration

Swift 18:00 70%


Training

Adaptors

Mainte-

nance


Developer training • IPLA developer seat

• SIL developer seat

• ADK training



Integration

Swift 18:00 70%


Training

Adaptors

Mainte-

nance


Adaptors • Custom solution for

obsolete adaptors

• Connector for Sanctions

• T2S connector



Integration

Swift 18:00 70%


Training

Adaptors

Mainte-

nance


Custom Code

Maintenance • 24 x 7 support assistance

complemented with 12 x 5

custom code assistance

• Documentation and Code

repository

• SR impact assessment

• Forward compatibility

assessment


Content - A powerful and lightweight middleware layer for Lite2

and Alliance Access

- A proven and strong methodology from functional

analysis to customer deployment

- Specific adaptors and connectivity options to major

market infrastructures

Background Financial institutions and corporates are exposed to an

increasing number and an increasing complexity of

regulation, customer requirements, market initiatives,

messaging formats, standards … Unsurprisingly, ensuring a

smooth, robust, complete and future-proof integration

between applications and the messaging layers presents

numerous challenges like

• (legacy) Back Office applications not SWIFT enabled

• Discrepancy between internal message formats and

SWIFT standards requiring orchestration and

transformation

• New messaging services like FileAct, InterAct and MI

Channels are not natively supported

• Version management of FIN Standards and XML market

practices need to be applied to applications

• Non-functional requirements like archiving, monitoring,

error handling are repeated over several systems

Back-office Integration


● Short implementation cycle

● Low footprint solution

● Project fully managed remotely

● Comprehensive Integration

platform which can be

leveraged for other

requirements

● Limited knowledge on SWIFT

connectivity

● Implement automated

connectivity between SAP and

SWIFT

● Avoid any changes at the level

of SAP

Unesco Providing lightweight automated connectivity to SWIFT

Our Solution Your Benefits Your Challenges

● Implementation of Lite2 for own

SWIFT Connectivity

● Implementation of File Based

connectivity using Converter

(customised for different banks)

● Customised pdf reporting to

replicate reports previously

received



Solutions

Swift 18:00 70%

Corporates Interface

tools

Testing

Tools

Monitor &

Alerting




Solutions

Swift 18:00 70%


tools

Testing

Tools

Monitor &

Alerting


Solutions for Corporates • MT940 aggregation

• MT940 to PDF

• FileAct for corporates

• Fin for corporates

• Excel dashboard for Treasury

• Bank account number

conversion



Solutions

Swift 18:00 70%


tools

Testing

Tools

Monitor &

Alerting


Interface tools • Bulk RMA clean-up

• Routing Rules Analyser

• Alliance Access archive

extraction



Solutions

Swift 18:00 70%


tools

Testing

Tools

Monitor &

Alerting


Testing tools • Volume testing

• Business scenarios

• Test file generation

• Network simulation



Solutions

Swift 18:00 70%


tools

Testing

Tools

Monitor &

Alerting


Monitoring & Alerting • Lite2 Autoclient alerting

• Custom monitoring and

error handling


Content - Check if a MT940 is single-page or multiple page and if

all of the pages of a multiple page MT940 are received

- Process the MT940 and ensure that only complete

MT940 statement data per senders BIC, account,

currency code and statement date is passed to

Convertor (or IPLA).

- Transform the MT940’s into a single coherent unit that

represents the total daily activity in a cash account that

can be passed into a routine to further transform that

daily activity into any statement format (e.g. BAI2,

Excel).

Background The 2,000 character message size restriction on SWIFT

requires many MT940 statements to be split among multiple

statement pages, each sent across the SWIFT network as a

separate message with a unique reference number. These

pages may not be delivered to the recipient in the order that

they are sent, and the delivery of each individual page is not

guaranteed as pages can NAK on SWIFT.

In order to correctly reconcile MT940 into a statement format,

clients require the re-assembling of all pages of an MT940

into a single coherent unit.

Available packages MT940 aggregation

1

2

4

3

Convertor

or

IPLA


Case

Study

36

IPLA/ARG were selected as

appropriate for the volume but

not too complex to support

Integration Platform enabled

team to build the complex

logic required to replace

“stitcher” program with a more

efficient, fully automated

solution

Worked with partner bank

Zion’s Bank to design a way

to receive MT940 from non-

SCORE banks

Thousands of banks

accounts around the world

and thousands of bank

statements received daily

Majority of bank statements

are in SWIFT format, but

even these are difficult to

process due to multi-page

nature of MT940 bank

statements

Small Treasury Operations

staff and limited IT support

Unable to receive SWIFT

from non-SCORE banks

Integration Challenge

37

The challenges The solution The benefits

Automated collation of the

MT940 statements replaces

the error-prone “stitcher”

process

Frees up IT resources to deal

with the non-SWIFT formats

Partnership with Zions bank

means they can start

receiving statements from

non-SCORE banks which

greatly alleviates the reliance

on non-SWIFT formats


38

Routing Rule Cleaning


Content - Injector: Replay a batch of messages as if they came

from the SWIFT network

- HiDRA (Historical Data Routing Analyzer): Parses the

replayed messages to get a routing rule test usage

report.

- Dashboard:

- Shows the routing rule test usage reports in

Excel.

- Allows comparison between test and a baseline

Background Customers may have a vast amount of routing rules in their

Alliance Access(es). Over the year, these routing rules often

became suboptimal and typically a lot are unused, which can

impact the performance of the system. Extra information and

testing is needed before manually removing rules, so that the

functionality remains unchanged. SWIFT Consulting can

provide services that help customers in optimizing their

routing configuration.

Injector

Message

SAA

HiDRA

Routing rule test

usage report

DashBoard

Content - Parsing of CSV file containing the list of unwanted

authorizations.

- Automated removal.

- Deletion of authorizations to send

- Revocation of authorizations to receive

Background Customers may have a vast amount of unused

authorizations in their Alliance Access(es). Due to the new

regulations, only the necessary and active authorizations

should be kept on the system(s). Manually removing these

(often thousands) of unwanted authorizations consumes a

large amount of time. SWIFT Consulting can provide

services for a more automated way of removing batches of

unused authorizations.

Available packages RMA cleaning


Unwanted

authorization

list

SAA

Log file

Output file RMA cleanup

tool

39


Technical

Advice

Swift 18:00 70%

Architecture

Reviews

Initiatives

Impact

Operational

Excellence

TCO

Analysis

Technical

Assessment Security &

Governance



41

Architecture Review &

Technical (re-)Assessment


Content • Architecture: SWIFT components, Middleware & BO integration

• Capacity – keeping in mind future business outlook

• Resilience: review recovery solutions for hw&sw malfunctions

• Procedures: gap analysis with regards to operational

procedures

• Monitoring: problem detection mechanism and highlevel

escalation

• Security: security set-up and access control on SWIFT

applications

• Configuration: high level configuration assessment

• RACI: roles and responsibilities for main SWIFT activities

Background Within the financial industry, the SWIFT infrastructure is

typically defined as business critical. As a result, IT Managers

are bound to run risk-free operations but are at the same time

challenged by technology evolution, cost pressure, strict

security requirements, technical implications from mergers &

acquisitions, etc.

Building on strong knowledge and expertise, SWIFT can

provide a neutral assessment of the SWIFT infrastructure and

its operations. The outcome will be a number of quick wins as

well as strategic recommendations.

Also internal audit teams or post-incident tiger teams could

call upon SWIFT assistance when the SWIFT infra is in scope

SWIFTNet

SNL

Alliance Gateway

Alliance Access Alliance Access

SNL

Alliance Gateway

BO application / middleware layer

42

Total Cost of Ownership analysis


Content SWIFT will perform a quantitative and qualitative analysis of the

SWIFT messaging infrastructure and benchmark it against

institutions of comparable size on topics like Operational

cost/message, Resources to run/maintain current infrastructure,

Complexity of infrastructure, etc.

Based on the results, recommendations will be provided to

reduce the total cost of ownership.

The scope of the assignment is all integration, messaging and

connectivity and Non-functional (archives, montioring …) layers

related to the SWIFT messaging. Components in scope are

Software, Hardware, Resources, Third party suppliers,

connectivity

Based on the recommendations, financial institutions will have a

better understanding of the cost breakdown, understand the

future evolution of the cost. This in itself helps to prioritize

investment decisions, consider in- or outsourcing schemas or

address qualitative issues.

Background Operating in a competitive and technology-driven

environment, institutions are concerned about their cost basis.

SWIFT can help to analyse the Total Cost of Ownership of

running a SWIFT infrastructure and how this compares to

peer institutions.

Bank Peer A Peer B Peer C Peer D Peer E

43

Operational Excellence


Content • During the As Is phase, the current operational model will be

reviewed and assessed with relation to the 5 pillars of

operational excellence (people &culture, processes, command

& control, assurance and continuous improvement). The

deliverables will highlight findings in the current model, as well

as a gap and a SWOT analysis.

• During the To Be phase of the consulting assignment, the

SWIFT consultants will produce a set of recommendations, a

design of a framework for an operational model and a roadmap

for implementation. The recommendations will be based on

the gap analysis and best practice in the area of business and

technology operations.

Background Within the financial industry, the SWIFT infrastructure is

typically defined as business critical. As a result, IT Managers

are bound to run risk-free operations but are at the same time

challenged by technology evolution, cost pressure, strict

security requirements, technical implications from mergers &

acquisitions, etc.

The Operational Excellence program, based on SWIFT’s

FNAO culture, will focus on a number of aspects related to the

set-up of an operational model, addressing the various

dimensions of infrastructures and changing customer

expectations.The outcome will be a number of quick wins as

well as strategic recommendations.

Mission is to deliver

Operational Excellence

Pe

op

le &

Cu

ltu

re

As

su

ran

ce

Co

mm

an

d &

Co

ntr

ol

Pro

ces

se

s

Co

nti

nu

ou

s Im

pro

ve

me

nt

Resilient & Secure Architecture and Infrastructure

44

Security Review


Content • As-Is Assessment

o Swift.com users and associated profiles

o SWIFTNet and Alliance Security Officers

o Alliance Gateway profiles

o Alliance Access routing rules

• Document roles and responsibilities for each function

• Recommendations to improve security set-up

• To-Be governance model for review and approval of

sensitive SWIFT operating functions

• Hands-on Training: swift.com, SWIFTNet Security, Security

Officers, profiles…

Background An important challenge in managing security is to have

effective and efficient control mechanisms to detect and avoid

unauthorized or suspicious transactions. Such control

mechanisms must exist and be of the same level in the entire

end-to-end chain of the transaction lifecycle as any

vulnerability will be the weakest link in the security set-up.

In the absence of these control mechanisms, it may well be

that critical elements of the SWIFT stack show weaknesses

that present security vulnerabilities. Consequences can be

application outages, (in)voluntary fraudulent activity, missed

cut-offs …

SWIFTNet

SNL

Alliance Gateway

Alliance Access Alliance Access

SNL

Alliance Gateway

BO application / middleware layer

45

Initiatives impact


Content • Review of the architectural capabilities required to support

the new initiatives

• Analyse impact on interface banding, throughput, line

usage, storage requirements,…

• Present the different possibilities from edge solutions at the

level of the application to common solutions at the level of

the middleware

• Workshops to increase understanding of

o the impact and new messaging channels, formats,

counterparties …

o The necessary subscriptions and technical configuration

changes

o The required transformations

o New non-functional requirements like archiving,

monitoring, traceability, …

Background When Financial institutions join new Market Infrastructures or

need to comply with new messaging services, the impact on

existing infrastructure cannot be underestimated.

New messaging formats, new volumes, new counterparties

can require a review of the existing infrastructure to ensure

that there is sufficient capacity, throughput, storage and

resilience to deal with the additional volumes, increased

message length, new counterparties ..


Implement

Swift 18:00 70%

Interfaces

Field

Services

Cloud

Services

Project

assistance


Sanctions

Screening



Implement

Swift 18:00 70%

Interfaces

Field

Services

Cloud

Services

Project

assistance


Sanctions

Screening


Installations & Hands-on

training

• Alliance WebPlatform

• Alliance Entry/Access

• Alliance Gateway

• SWIFTNet Link

• HSM


Implement

Swift 18:00 70%

Interfaces

Field

Services

Cloud

Services

Project

assistance


Sanctions

Screening


Field Services

• Configuration changes

• Migrations

• Alliance Entry to Alliance

Access

• Workstation to

Webplatform

• Windows/AIX to Linux

• MQSA to MQHA

• Activation of Add-ons

• DB Recovery

• New Adaptors

• New messaging services

• FileAct on Alliance Access

• Fin-Copy profiles

49

Sanctions Screening Implementation


Content • Project Management Assistance

o Review project plan and define necessary actions

o Assistance on pre-requisite completion

o Provide Single Point of Contact

• Implementation, Configuration and Training

o Presentation of the fundamentals of the service

o Agree on the sanctions screening set-up and workflows

o Initial configuration of the solution and hands-on training

o Installing the token driver on one PC and testing

o Follow-up session and Q&A assistance for functional

questions raised during testing

Background Economic sanctions are an instrument of choice for

governments looking to implement foreign policy and fight

financial crime and terrorist groups. Keeping up-to-date and

compliant with ever-changing sanctions lists and requirements

represents a common challenge to the banking industry. The

burden is particularly great for small to midsize financial

institutions for which finding the right solution is a real a

challenge in terms of cost and human resources.

SWIFT’s centralised Sanctions Screening service is a unique,

cost-effective solution in this area of growing concern and

workload. Sanctions Screening will combine FircoSoft’s

market-leading filtering application and list update service with

the security and resilience of SWIFT.

Connecting to SWIFT – Cloud portfolio

Connectivity

Core

Interfaces

Integration SWIFT Integration

Layer

Alliance Lite 2

Integration

Platform

Alliance Access

Alliance

Remote Gateway

Alliance Lifeline

Main connection

Last resort –

Disaster Recovery

Business

Application

Alliance Lite 2

For Business

Applications

SWIFT Integration

Layer


End-to-end assistance

• Requirements analysis

• Solution Design

• Implementation

• Testing

• Deployment and go-live

• Training module (optional on-site)

51

Project assistance


Content • M&A or organisation split: assistance in admin process to

transfer legal and contractual ownership from previous

SWIFT BIC to new ones.

• Drafting of e-orders, consent letters, quotations, license

transfer documents

• Coordination between all involved SWIFT departments,

clarification of the necessary actions

• Coordination with SWIFT onboarding team if one (or more)

from the new contractual parties is not a SWIFT user

• Present legal documents to legal and board for approval.

• New services or new technical configuration:

• Drafting and bulking of e-ordering, security forms,

undertaking documents, membership forms ...

Background Driven by internal or external events like Mergers &

Acquisitions, selling off business entities, new services

subscription, deployment of a new SWIFT infrastructure, …

existing clients may have to make fundamental changes to

their SWIFT configuration, membership, logical set-up or

license structure.

This requires clients to complete order forms, legal docu-

ments, consent letters, technical configuration documents …

As the knowledge to do these administrative tasks is often not

available or spread over different departments, clients can rely

on SWIFT to help them.


Manage

Swift 18:00 70%

Peace of

Mind

AutoClient

alerting


System

Care

Alliance

Managed

Operations


Content • Set-up of the infrastructure according to best practices

• Remote management of the SWIFT environment

• Monitoring of your infrastructure

• Troubleshooting

• Housekeeping

• Change management

• Release management

• Service reporting

• Failover testing

• Customised SLA

Background Banks are struggling to find the time needed to run the day to

day operations of the SWIFT environment. The criticality of

environment availability increased over the past year(s).

There is a lack of dedicated SWIFT personnel or difficulty to

allocate the right time to the SWIFT system. Your criticality of

the systems requires staff with proper knowledge of SWIFT

systems to look after day to day monitoring. You want to

focus more on your core business

Alliance Managed Operations

Troubleshooting

Online Housekeeping


Manage

Swift 18:00 70%

Peace of

Mind

AutoClient

alerting


System

Care

Alliance

Managed

Operations

Alliance Lite2 Package

• Assistance with token

management

• Assistance with RMA

setup and management

• Hand held remote support

with other functional

issues

• Customisations free of

charge


Content

- Yearly Sanity check of the system

- Quarterly proactive support calls

- On-site assistance

- Emergency assistance

- Single SWIFT Certified Engineer that knows your

infrastructure

Background The SWIFT infrastructure is a business critical infrastructure

and ensuring that your SWIFT systems remain in good

health can be a tedious task. During day to day operations

the SWIFT systems are seemingly running fine and it is easy

to forget to put the right focus on tasks to keep the systems

functioning until it is too late and your business is impacted.

A pro-active approach towards safeguarding the system

health is sometimes difficult with numerous IT projects at

hand.

SWIFT Certified Engineers who are working on a day to day

with the software can support you through a structured

approach ensuring that the systems remain up to date and

limiting the time spent by your staff

System care

Proactive assistance by

SWIFT Certified Engineer


Content - Parsing of AutoClient log files

- Generation of SNMP alerts in case of issues identified to

person monitoring the infrastructure in SWIFT

Background Very often, large corporates expect their systems suppliers

to also manage their applications. In this context, SWIFT will

develop a Managed Operations offering for Lite2 users,

including AutoClient.

Autoclient Alerting

Lite2

AutoClient

Log

files

SNMP

alert



Support

Swift 18:00 70%

Standard+

How To

Videos Support

options


Premium

Packages



Support

Swift 18:00 70%

Standard+

How To

Videos Support

options


Premium

Packages

• Global 24x7 World class

support

• Knowledge base access

• Download centre

• Case manager



Support

Swift 18:00 70%

Standard+

How To

Videos Support

options


Premium

Packages


Premium:

• Try & Buy offer till end of

July!

• Healthcheck

• Troubleshooting training

• Named support contact

Premium Plus and Custom:

• Service Manager

• Monitoring of LTs

SWIFTNet Link and SnF

Queues

• Command centre

attention

59

Monitoring and Alerting

• Remote monitoring for SWIFT connections

• Alarm distribution through Cases, emails or SMS

• Possible monitoring options:

• LT’s

• SWIFTNet queues

• SWIFTNet Link

Meet the expert

• Remote WebEx session 1 hour session

• Targeted at preventive support only

• Possibility to allow multiple participants to join through remote session

• Expert advise on a support topic of your choice

Support options


Operational check-up

• Lightweight check of the system

• Series of scripted checks remotely analysed by support expert.

• Report with data interpretation and analysis of the system

Standard upgrade

• Remote assistance with Standards upgrade on the test system

• Identify and reporting on impacted messages for the current year

• Follow up on results (NAK report)

60

How to Video



Training

Swift 18:00 70%


Classoom Qualifications

e-training Tailored

on-site

Community

Topics

Special

interest


Content - Courses delivered at your premises: no travel involved

for your colleagues

- Course content tailored to your specific needs, focused

only on what you need

- Programmes tailored to newcomers or experienced staff

- Based on existing courses or created from scratch

- Possibility to include your own processes & best

practices

- Complement with a Qualification Programme to qualify

your staff

- Building on +30 years of expertise

Background In some occasions, our standard classroom offering does not

fit your needs:

- You want to focus on specific topics only

- You have a large group of people to train on the same

topic

- You have a group of newcomers joining your organisation

- You want to make a link with your internal processes

- Your travel budget is restricted

Tailored & on-site training

“The broad range of expertise of SWIFT trainers also

means a high degree of customisation of content is

possible – and this too is important to the bank”, says

Joyce Verschaeren. “Key for in-house training is that it

can be customised directly to customer needs,” she

explains. “There is room to discuss other topics, and to

elaborate on issues we know people have difficulties

with. The SWIFT trainers are flexible on most subjects,

which gives the training even more added value, and

this is very important for us.”

Joyce Verschaeren, Rabobank International, Wholesale

Market Infrastructures


Why? A SWIFT Training Qualification

- Guarantees that your staff have the required knowledge

- Ensures that you have in-house expertise available at all

times

- Offers you a specialist reputation in the eyes of your

clients or management

- Helps you increase efficiency and reduce costs

- Offers you development opportunities for your staff

Background Your SWIFT operations department is a critical nerve centre

that deserves special attention. It is therefore essential to

have people with the right knowledge and expertise in

charge of your SWIFT environment. SWIFT Training can

help you assess the knowledge of several SWIFT profiles

through a formal exam to give you a formal proof of their

expertise

SWIFT Training Qualification Programme

“The benefit for IBL Bank of the training and certification

include creating consistent skill levels and having a

recognised standard for skills aligned with

organisational frameworks. Specialised training is an

important element of the IBL Bank HR policy, as it helps

to reduce staff turnover and encourages knowledge to

be retained.”

Elie Hlayel, Head of the IT department, IBL Bank, Lebanon –

qualified staff as Alliance Access Administrator

A 3-step programme 1. Decide on the qualification programme:

• Alliance Access Administrator

• Alliance Access/Entry Operator

• SWIFTNet Security Officer

• SWIFT for Corporates Client Advisor

• SWIFT for Corporates Specialist

2. Prepare for the exam with SWIFT training

3. Take the exam

Upon successful completion, you receive your certificate

Individual


SWIFT eTraining - Fundamental training on business and technical topics

- Learn whenever you want, wherever you want

- With voice-over, interactive animations and exercises

- Excellent reference material

- High quality training at a low cost per person

- Roll out in your entire organisation

9 modules:

- Basics – your passport to SWIFT

- Payments & cash management – using FIN messages

- SWIFT and international payment systems

- Collections & documentary credits

- Your SWIFT guide to the securities markets

- Securities settlement and reconciliation – ISO 15022

messages

- Corporate actions – ISO 20022 messages

- ISO 20022 and MX message standards – overview

- Understanding SWIFTNet services and security

Background You have a limited training budget but find it essential to offer

your staff learning opportunities on SWIFT? Why don’t you

try SWIFT eTraining or the SWIFT web class! It can be a

perfect starting point before going into more specialised

tailored training

SWIFT eTraining & web class

The SWIFT web class - Short & focussed sessions

- Live, interactive sessions over the internet with our

instructor

- No need to travel – limit time away from your job

- High quality training at a low cost per person

- Public or private sessions

- Standard content or tailored to your needs



Training

Swift 18:00 70%


Classoom

e-training Tailored

on-site

Community

Topics

Special interest • SWIFT troubleshooting

boot camp

• SWIFT BCP Guidelines

• SWIFT audit guidelines

• Understanding FIN and

system messages

• SWIFT for corporates

• Using 20022 and XML

Special

interest


Qualifications


Training

Swift 18:00 70%


Classoom

e-training Tailored

on-site

Community

Topics

Community trainings • Market initiatives

• RTGS deployment

• Sanctions Screening

• Market Reforms

Special

interest


Qualifications


Training

Swift 18:00 70%


Classoom Qualifications

e-training Tailored

on-site

Community

Topics

Special

interest


Technical

Interfaces • Alliance DR

• Deploying AA

• Migrating to

Webplatform Managing

Webplatform

• Managing AG …

SWIFT.com • Introduction

• Customer applications

on swift.com

Connectivity • Introduction

• Operating your HSM

• Managing PKI

Operations • Creating SWIFT msg

Business

Payments • Payments and Cash

Management

• Liquidity Management

• ISO 20022

Securities • Corporate Actions

• Settlement and

Reconciliation

• ISO20022…

Trade • Collections and

Documentary Credits

• TSU and BPO

Treasury • Forex and Money

Markets

arc 2015 consulting services

Technology