Arabian Automobiles Company

September 17th 2014

CHANGE

Change is the only constant; If we don’t change,

we perish…

Practical Case

Change will always face resistance

Ingredients for successful implementation of change

1. Awareness

2. Emotional Impact

3. Guidance

Practical Case

Video Mystery Shopping

• Reports

• Sales Executives

• Customer Satisfaction

Awareness

• Opens their eyes

• Resonates in their minds

• Touches deep into their heart

Emotional Impact

1000 Words 1 Million Words

Emotional Impact

• Oct 2012 : 23 Video MS surveys completed

• Nov 2012 : Sharing of MS videos with Branches

• Dec 2012 : Emotional impact resonates at AAC

Emotional Impact

• Training Need Analysis

• Training

• Coaching

Guidance

Guidance

1. Sustains Performance

2. Identifies Improvement Opportunities

3. Raises the bar

Benefits

2011 2012 2013

1st Position

2ndPosition

3rd Position

4th Position

5th Position

6th Position

(AAC)

Competitor C

Competitor A

Competitor G

Competitor F

Competitor D

(AAC)

Competitor C

Competitor A

Competitor E

Competitor D

Competitor F

(AAC)

Competitor A

Competitor E

Competitor F

Competitor C

Competitor H