aptude's it managed services webinar
TRANSCRIPT
![Page 1: Aptude's IT Managed Services Webinar](https://reader030.vdocuments.us/reader030/viewer/2022032419/55a4219d1a28abae278b4640/html5/thumbnails/1.jpg)
Presented by:
Gene Pogreba
Technical Account Manager
Aptude Webinar Series
What You Need to Know About the IT Managed Services Model
The Ins & Outs of the New Fixed Bid
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What are IT Managed Services?
The “new” fixed bid
Known set of deliverables
Known costs
“Too much”Client
involvement
“Too little”Client
involvement
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How Does IT Managed
Services Model Fit Into Your
IT Project Portfolio?
Need
Additional
Staff
Need to
free-up time for
IT managers
FTEs
Managed
Services
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Benefits of IT Managed Services
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• Getting to know multiple vendors
• Establish
– Rates
– Effort
– Location of work
– Known project costs
• Base price
• Travel expenses
• Contingency
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• Flexible team size
• Knowledge building
on vendor’s time
• Improved staff
augmentation pool
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• Project cost
• Travel expenses
• Contingency
– Overrun
– Minor changes
– Missed requirements
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• Define:
Processes
Document
deliverables
Development
deliverables
QA Deliverables
Implementation and
warranty deliverables
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• Legal transfer
– Contractual obligation
• “Good will” transfer
– Vendor wants the
client to succeed
– Vendor wants to
build relationship
– Vendor wants the
next project
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• High level oversight
– Weekly status
– Issue escalation
• No HR admin
– Reviews
– Time tracking
• No transition
planning
– Resources go away
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Things to Watch Out For
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• Low definition of
deliverables
• Missing rates
• Missing effort by
deliverables
• Low-ball bids
– What’s the vendor
benefit
– Will the vendor try to
make it up elsewhere
• Client-known “gotchas!”
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• Clear project definition
– Understanding of the desired results
– Ability to “spec out” a valid estimate
• Consider breaking apart larger projects with greater unknowns
– Analysis project
– Development project
• Losing core competency experience
• Crossing vendors
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Crossing Vendors: Cautionary Example
•SIT
•UAT
•Performance testing
•Data modeling
•Development
•Unit testing
•Business requirements
•Analysis
•Functional design
Analysis & Design
Development
TestingMaintenance
Vendor 1 Vendor 2
Vendor 3 Vendor 4
Vendor
Potential breakdowns between Vendors 1 & 2:• Loss of continuity• Added expense• Missed information
• Specific requirements• General knowledge
• Finger-pointing
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• Defined process– Add to plan
– Ensure delivery
• Contingency Consideration
• Number of changes
• Maturity through relationship growth
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• Known vendors– Leverage relationship
• New vendors– Adds competition
– New resource pools
– Request samples
– Request references
• Beware of pure offshore– Communication issues
– Reduced visibility
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• Remember, client is
engaged in process
• Checkpoints
– Reviews of designs
– Reviews of code
– User Acceptance
Testing
– Production turnover
• Readiness
• Support transition
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Development Phase
Closed
Statement of Work
Project PlanFunctional
DesignTechnical
Design
Test Plan Test Cases
30-day Post-production Support
IT Biz & IT Biz & IT IT
Testing Phase
ETL & BI Report Dev.
Unit TestingSystem
Integration Testing
IT IT IT
Requirements Document
Client
User Acceptance
Testing
Client
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Summary
• IT Managed Services optimizes client/vendor
involvement
– Helps free up your time for other projects
– Relieves you of project staffing concerns
• Managed Services should be a natural
extension of the IT department
– Statement of Work provides peace of mind that
costs and deliverables are known
– Relationship provides flexibility
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Thank you!
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(630) 692-6700
Aptude Webinar Series
What You Need to Know About the IT Managed Services Model
The Ins & Outs of the New Fixed Bid