apta human resources committee 2014 webinar series developing mentorship programs: successful models...
TRANSCRIPT
![Page 1: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/1.jpg)
APTA Human Resources Committee 2014 Webinar Series
Developing Mentorship Programs:Successful Models and Pilots
Wednesday, March 19, 2014 2:00 – 3:30 p.m. Eastern Time
Webinar Connection:
Viewing the webinar:
Your confirmation email from GoToWebinar provided you with your unique link to connect to the webinar.
Audio:
Once you connect to the webinar, the webinar screen provides you with a call in
number and your unique PIN to hear the audio over the phone. You also may listen via the internet.
This session is being recorded and will be made available to APTA members on the APTA web site.
![Page 2: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/2.jpg)
Dr. Jill Hough
Chair, APTA’s Higher Education Subcommittee
Program Director
Upper Great Plains Transportation Institute
Small Urban & Rural Transit Center,
North Dakota State University, Fargo, ND 2
Session Moderator & Presenter
![Page 3: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/3.jpg)
2014 Webinar Series
• TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A Systems Approach – Completed
• Developing Mentorship Programs: Successful models and pilots – March 19
• FMLA & Light Duty Assignments – April 16
• Establishing a National Transit Industry Rail Vehicle Technical Training Program – May 21
3
![Page 4: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/4.jpg)
2014 Webinar Series
• The 21st-Century Engineer: Elevating the Game in an Innovation Economy – June 18
• Safety Practices for Transit Agency Employees – September 17
• Developing Front-Line Workers - The industry’s Backbone – November 19
• Affordable Care Act: Early Lessons Learned – December 17
4
![Page 5: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/5.jpg)
Developing Mentorship Programs:Successful Models and Pilots
• Mentoring: Everyone’s responsibility
• Mentor programs: Develop, launch, sustain
• Academia and transit industry (public and private) partnerships: National mentor program
• Transit agency mentor program: Internal
• Opportunities for audience dialogues, lessons learned
5
![Page 6: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/6.jpg)
Mr. Robert Prince Vice President and Industry
Liaison AECOM
6
Featured Industry Mentors
Ms. Linda Bohlinger Principal, Strategic
Consulting Parsons
Brinckerhoff
![Page 7: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/7.jpg)
Mr. Patrick GoughExecutive Director of Human Resources &
Organizational DevelopmentOrange County Transportation Authority
Orange, CA
7
Session Presenter
![Page 8: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/8.jpg)
Ms. Julie EspyManager, Training &
DevelopmentOrange County
Transportation AuthorityOrange, CA
8
Industry Discussants
Ms. Madeleine ColliereMentor Program
CoordinatorOrange County
Transportation AuthorityOrange, CA
![Page 9: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/9.jpg)
What to Expect …
• NDSU Mentor Program Presentation
• National Industry Mentors
• NDSU Mentee
• Discussions and Audience Q&A
• OCTA Mentor Program Presentation
• Insights from OCTA staff
• Discussions and Audience Q&A
• Wrap up
9
![Page 10: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/10.jpg)
10
Asking audience questions
To submit a question or comment to the moderator during the session or during the Q&A, please type it into the Question box on your screen and then click on the send arrow located at the bottom of the box.
To ask a question aloud during the Q&A , click the “raise your hand” icon and staff will call your name and unmute your phone.
![Page 11: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/11.jpg)
Dr. Jill Hough
Chair, APTA’s Higher Education Subcommittee
Program Director
Upper Great Plains Transportation Institute
Small Urban & Rural Transit Center,
North Dakota State University, Fargo, ND 11
Session Moderator & Presenter
![Page 12: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/12.jpg)
Developing Mentorship Programs: Successful Models and
Pilot Programs
APTA HR Committee Webinar Series
Jill Hough, Ph.D.Small Urban and Rural Transit Center
North Dakota Stat University
![Page 13: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/13.jpg)
The next generation of public transit workers can begin their
learning while in school by participating in a mentorship
program with industry experts.
Why a Mentorship Program?
Connecting students with mentors and providing a
structured opportunity for questions and answers can go a long way toward attracting
and engaging the next generation.
![Page 14: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/14.jpg)
Purpose of a Mentorship Program
Connect students with industry experts
to learn about the practicalities
compared to the theories taught in
class.
![Page 15: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/15.jpg)
What is Necessary for the Program?
Students
Willing industry experts
Topics or “structured” assignments
Room for “unstructured” conversation
Interaction – email, phone, face-to-face
Reporting
Evaluation
![Page 16: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/16.jpg)
Process of Mentor Program at NDSU
Network of industry
professionals
ASK them to serve as mentor
Match students and
mentors
Provide Requirements
Facilitate the Experience
![Page 17: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/17.jpg)
Matched Students to MentorsAsked students about their
interests.
Easy to “hand” match when small group.
Need more sophisticated approach with larger group.
![Page 18: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/18.jpg)
Process Continued
Initial Email Introduction
Exchange resumes
Distribute Assignments
![Page 19: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/19.jpg)
Topics
• Introduction• Performance Metrics• Fares• Level of Service• Economic
Development• Labor and Labor
Relations• Leadership
Create Understanding
Assignments
![Page 20: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/20.jpg)
Assignments and Accountability
Discussion with mentor
Write up assignment and submit
paper
Discuss mentor
responses with other students
![Page 21: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/21.jpg)
Evaluations
What do you like the most?
What else should be included?
What should be eliminated?
What should be done differently?
![Page 22: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/22.jpg)
Conclusions
Students Mentors Instructor
Win Win Win
![Page 23: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/23.jpg)
Mr. Robert Prince Vice President and Industry Liaison
AECOM
23
Featured Industry Mentor
![Page 24: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/24.jpg)
24
Dr. Jill HoughModerator
NDSU
Mr. Robert PrinceAECOM
Mentor Programs: Lessons Learned
![Page 25: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/25.jpg)
Ms. Linda Bohlinger Principal, Strategic Consulting
Parsons Brinckerhoff
25
Featured Industry Mentor
![Page 26: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/26.jpg)
26
Dr. Jill HoughModerator
NDSU
Ms. Linda BohlingerParsons Brinckerhoff
Mentor Programs: Lessons Learned
![Page 27: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/27.jpg)
Mr. Elvis Mokake NdembePh.D. Candidate
North DakotaState University
27
Featured Doctoral Student Mentee
![Page 28: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/28.jpg)
28
Asking audience questions
To submit a question or comment to the moderator during the session or during the Q&A, please type it into the Question box on your screen and then click on the send arrow located at the bottom of the box.
To ask a question aloud during the Q&A , click the “raise your hand” icon and staff will call your name and unmute your phone.
![Page 29: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/29.jpg)
29
Mentor Programs: Lessons Learned
Dr. Jill Hough
Mr. Robert Prince
Mr. ElvisMokake Ndebe
Ms. Linda Bohlinger
![Page 30: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/30.jpg)
Mr. Patrick GoughExecutive Director of Human Resources &
Organizational DevelopmentOrange County Transportation Authority
Orange, CA
30
Session Presenter
![Page 31: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/31.jpg)
Orange County Transportation Authority
Mentor Program
![Page 32: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/32.jpg)
Agenda
• Program Overview• Need for Mentoring• Background• Selection Process• Measurements of Success
![Page 33: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/33.jpg)
Program Overview
Program Eligibility Commitment Application Matching Training Events
![Page 34: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/34.jpg)
Need For Mentoring
• Why a Mentor Program for OCTA?
34
![Page 35: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/35.jpg)
Background
Creation of ProgramLaunch DateCycles
35
![Page 36: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/36.jpg)
Measurements of Success
Continued Participation Survey Feedback
![Page 37: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/37.jpg)
37
Dr. Jill HoughModerator
NDSU
Mr. Paddy GoughOCTA
Mentor Programs: Lessons Learned
![Page 38: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/38.jpg)
Ms. Julie Espy
38
OCTA Mentor Program: Lessons Learned
Ms. Madeleine Colliere
Dr. Jill Hough
![Page 39: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/39.jpg)
39
Asking audience questions
To submit a question or comment to the moderator during the session or during the Q&A, please type it into the Question box on your screen and then click on the send arrow located at the bottom of the box.
To ask a question aloud during the Q&A , click the “raise your hand” icon and staff will call your name and unmute your phone.
![Page 40: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/40.jpg)
40
Mentor Programs: Lessons Learned
Dr. Jill Hough
Ms. Julie Espy
Mr. Paddy Gough
Ms. Madeleine Colliere
![Page 41: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/41.jpg)
41
Mentor Programs: Lessons Learned
Dr. Jill Hough Mr. Robert Prince
Mr. ElvisMokake Ndebe
Ms. Linda Bohlinger
Mr. Paddy Gough
Ms. Julie Espy Ms. Madeleine Colliere
![Page 42: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/42.jpg)
APTA Human Resources CommitteeWebinar Series
Next scheduled webinar session:
FMLA and Light Duty Assignments Wednesday, April 16, 2014
2:00 – 3:30 p.m. Eastern Time
Registration flyer to be out in a few weeks.
![Page 43: APTA Human Resources Committee 2014 Webinar Series Developing Mentorship Programs: Successful Models and Pilots Wednesday, March 19, 2014 2:00 – 3:30 p.m](https://reader035.vdocuments.us/reader035/viewer/2022062806/56649e245503460f94b1344c/html5/thumbnails/43.jpg)
APTA Human Resources Committee 2014 Webinar Series
Developing Mentorship Programs:Successful Models and Pilots
Wednesday, March 19, 2014 2:00 – 3:30 p.m. Eastern Time
This session is being recorded and will be made available to APTA members on the APTA web site.