apsma singapore: how cultural intelligence can increase competitive advantage in professional...

© 2016 Arcadia Consulting |

Cultural Intelligence


Change Your Circle | Change Your Life


THE WORLD IS ROUND

Columbus to Queen Isabella and King Ferdinand of Spain 1492


THE WORLD IS FLAT

Thomas Freidman to his wife in The World Is Flat: A Brief History of the Twenty-First Century 2014


Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences). Life is about things that transcend us.”

David Livermore, Leading with Cultural Intelligence: The New Secret to Success

https://www.goodreads.com/author/show/3156273.David_Livermore

https://www.goodreads.com/work/quotes/7360135


“We are in the 4th Industrial Revolution! The revolution is changing the nature of leadership. It requires business leaders to deliver not just profits but purpose, to engage employees and customers across cultures”

Davos 2016

Paraphrased from a private dinner hosted by Fortune for 30 execs (together employing 3 million people)


Change | The Emotional Resistance

New confidence

Acceptance

Crisis

Depression

Confusion

Anger

Denial

Letting go

Choosing new identity

Thriving

TIME

SELF

ASTEEM


• What is cq?• Why should we develop cq?• CQ Exercises


Jay Shetty | Video


1-10 | How are you feeling?

How would you rate your organisation’s effectiveness working across cultures?

1 = Non-existent | 10 = Extremely effective


Name& Role & Cultural

Background

Introductions

The rating you gave the organization(1-10) and why?

What would you change?


IQ + EQ + CQ


Definition of Cultural intelligence | CQ

“The capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc.)”

Soon Ang and Linn Van Dyne, “Conceptualization of Cultural Intelligence” in Handbook of Cultural Intelligence: Theory, Measurement, and Applications (Armonk, NY: M.E. Sharpe, 2008), 3.


Questions

How many of you…

• Live in a country different from the one you were born in?

• Speak another language

• Have 2 or more passports

• Studied or lived in different country?

• Consider yourself to be in a minority group at home/work?


The case for CQ

Myths:

Just as much Technical

Competence ≠ Success, the

following CQ myths are true:

International Experience ≠

Cultural Intelligence

High EQ ≠ High CQ

One of most interesting research findings is that people who are well travelled or who are intercultural experts don’t

do so well when actually crossing cultures.


70% | The number of international ventures that fail due to cultural differences

82% | The percentage of multinational firms losing money in China

$700,000 | The first year expense of moving an expat overseas, many of whom fail

(Source: The International Labour Union & the Economist Intelligence Unit).

Why CQ? The Competitive Advantage of the 21st Century


90% | The number of leading executive from 68 countries who named multicultural leadership as their

top management challenge

60% | The amount of growth GE calculated will come from their developing world revenues

49% | The percentage of U.S children five and under who are children of colour

(Source: The International Labour Union & the Economist Intelligence Unit).

The Competitive Advantage of the 21st Century


Globalisation requires CQ

C Q

4 FA C TO R

M O D E L


CQ Enhances

Judgement and decision making

Problem solving and ability to adjust

Awareness

Team performance

Well being

Innovation Negotiation


CQ Enhances

Resilience

Expertise building for diverse markets

Motivation to a shared objective

Multicultural mindset

TRUST

Negotiation


CQ intelligent companies maximise ROI

Reduces cross-cultural conflict

Increases employee engagement and

productivity

Attracts talent

Drives innovation through enhanced multicultural collaboration

Achieves growth goals Better Service to Clients

Employer

of Choice


How to Develop CQ | The 4 Factor Model

Drive(motivation)

CQ

Knowledge(cognition)

Action(behavior)

Strategy(meta-cognition)


CQ | The 4 Factor Model

Drive(motivation)

Having the interest, confidence,

and drive to adapt to cross-

cultural contexts

CQ


Action(behavior)




Drive(motivation)



cultural contexts

CQ


Understanding intercultural norms

and differences

Action(behavior)




Drive(motivation)



cultural contexts

CQ



and differences

Action(behavior)


Making sense of culturally diverse

experiences and planning

accordingly



Drive(motivation)



cultural contexts

CQ



and differences

Action(behavior)

Changing verbal nonverbal

actions appropriately when

interacting cross-culturally


Making sense of culturally diverse

experiences and planning

accordingly


CQ | Knowledge


Identifying global cultural differences | Mapping


Cultural values


10 Country Clusters


BIG 5 exercises | Developing CQ


Knowing your emotions, Managing your emotions,

Motivating yourself Recognizing and understanding other

people’s emotions, Managing relationships

Intelligence & personality | What’s important for CQ

Social Intelligence

Emotional stability, Extroversion, Openness, Agreeableness

Conscientiousness

5 Domains of EQ

Big 5 Personality

Model

Multiple Intelligence

Theory

Intrapersonal, spatial, naturalist, musical, logical-

mathematical, existential, interpersonal, bodily- kinesthetic,

linguistic

The capacity to effectively navigate and negotiate complex

social relationships and environments


Openness and Extroversion Exercises - Presence

3rd

2nd

1st

From the work of Patsy Rodenburg


Next steps | Needing CQ


CQ | Resources


Comparisons with other Countries

https://geert-hofstede.com

https://geert-hofstede.com/


1. Develop a repertoire of social skills

2. Be an actor

3. Use basic vocabulary

4. Slow down

7. Take a CQ Assessment

8. Join a multicultural team


Want to Know More? | Contact Arcadia

Mark Albas

M +65 8468 7384

[email protected]

Susan Bassett

M +65 9625 3555

[email protected]

Singapore | Hong Kong | Sydney | London

mailto:[email protected]

mailto:[email protected]

apsma singapore: how cultural intelligence can increase competitive advantage in professional...

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