april 2019 st lrjuno beach, fl 33408 mobile: 312-560-0423 [email protected] by rick stermole,...
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Volume 34 No. 4
April 2019
Board Members
March Meeting Thanks
Page 5 April Meeting Speaker April Meeting SponsorPage 7 Associate Members
Page 4 “Communicate to Win”
Page 3 ASA Happenings
ON
THE
INSI
DE
MEETING NOTICEMEETING NOTICEMEETING NOTICETuesday, April 9, 2019
See page 5 for more details about our speaker and sponsor
“Catalytic Converters -Then & Now”
Since ODB II was introduced, changes have taken place in most of the emission systems in which the automotive repair industry has to deal with.
Some useful topics Glenn will address include: • Changes in Converters Since OBD II Introduction; • Converter Codes;
• Converter Physical Changes; • Mode $06; • The Job of the Rear O2 Sensor; • Completing the Monitors; • Verifying the Fix
Presenting:
Sponsored by:
GLENN YOUNG
Dinner: 6:30 p.m.Meeting: 7:00 p.m.
$20 member • $25 non-member
Fratelli's Ristorante1330 Wirt RoadHouston, TX 77055
RSVP to: [email protected]
Thanks to our advertisers
for helping to make Shop Talk possible
A Few Good Reasons to UseOmega Transactions:Ÿ No High-Pressure Sales
Ÿ We Know You are Busy, Respect Your Time and Keep Things Simple
Ÿ Rapid Local Service + 24/7 Support
Ÿ We Show You Exactly How Much Money Your Shop will Save
Ÿ We Educate You on How To Read Your Statements
Ÿ We Do Not Increase Your Rates
Ÿ Your Contract with us is Month-to-Month
Ÿ No Set Up or Up Front Costs
Ÿ Compatible with most Shop Management Software
Ÿ The Latest Credit Card Machine Technology at No Cost for ASA Members Only ($450 value)
Instant In-Line Financing / Payment Plans for your Customers with our PayLater Product
The fastest chip card reader in Houston will 'wow' your customers
Greet your customers with your shop logo
Go Paperless with your credit card receipts
Customers sign on the screen
Give your customer the option to have their receipt printed, texted or emailed
Accepts Apple Pay, Android Pay and Samsung Pay
Call or text Kevin: 713.291.6721Call or text Bruce: 713.392.3250
----------------------
Houston, Texas 77057
Email Kevin: [email protected]
5858 Westheimer Rd. 7th floor
ASA Houston Chapter
Page 2
How To Find Us
Automotive Service AssociationHouston ChapterPO Box 925007
Houston, TX 77292-5007Need info about ASA?
Call one of the board membersor contact Dan Tidwell, ASA Houston Director
[email protected]: 281.802.0441
www.asahoustontexas.com
ASA Houston Chapter
Page 3
ASA HOUSTON HAPPENINGSby Dan Tidwell, ASA Director
Officers & Board2018 - 2019
PresidentStill Need Volunteer
President ElectSybren van der Pol, Adolf Hoepfl & Son Garage
TreasurerJohn Ferrata, Nline Automotive
Board Members at LargeChris Newhouse, Ray's Auto ElectricMario Rodriquez, Mario's AutomotiveAli Ahsan, AnA Tire and Automotive
ASA Houston Director / Shop Talk EditorDan TidwellReformed [email protected]
__________________________
VP - National and State ASA Liaison Kathryn van der Pol, Adolf Hoepfl & Son Garage
SecretaryBrenda Edwards, Allegiance Bank
VP- MembershipNancy Adkins
VP- Associate Member RelationsStill Need Volunteer
As you can see, we need 2 volunteers to step up to help lead the Houston Chapter
of ASA. Without a full board, the functionality of ASA could be severely
impacted.
If you are interested in serving, contact Dan Tidwell or any of the
Board Members above.
SURVEY CONCLUSIONS AND THE NEXT STEP
Many thanks to Rick Stermole and R.O. Writer for sponsoring our March meeting and bringing Mike Chaney and Stephen Nietsch to Houston to speak. Mike is the local R.O. representative so if your are interested about their products, reach out to him.
See Rick’s summary on page 4.
MARCH MEETING
Steve did most of the presentation and spoke on the topic, “Communicate to Win.” His talk detailed the process of using text messages to communicate job status and other information to the customer, and, improve communication between service writer and the technician.
During the first quarter of 2019, we ran a survey to determine preferences in ASA procedures and how we could save some expenses in our operating funds.
During the March meeting, I handed out another survey to those in attendance to begin determining the exact preferences pertaining to the above two conclusions. The first survey was for your opinion, this second survey is for implementation of preferences. Members will receive the survey via Survey Monkey soon. If you completed this survey at the March meeting, no need to do it again. But if you have not completed the short survey, please answer two questions and give me your contact information. Your answers on this survey will determine how you will receive your Shop Talk and the meeting notices. We want to make it easier
for the membership to receive the newsletter and meeting notices and can customize some lists to make that happen. Even though it is more time consuming on the front end, I am willing to try this to increase participation and give better communication to the membership.
Shop Talk Delivery
If we do not hear from a member, the default delivery method will be via MailChimp in the same manner we have been using. With MailChimp, the main newsletter stories are highlighted with a link to the newsletter posted on the website.
C Many members would prefer receiving electronic meeting notices, either by email or text message, rather than a phone call.
C There are a lot of members that would rather receive our monthly newsletter, Shop Talk, in ways other than U.S. Mail. Implementing various delivery alternatives will enable us to cut back on printed copies and mailing costs.
A couple of conclusions have been drawn:
continued on page 6
ASA Houston Chapter
Page 4
“COMMUNICATE TO WIN”
Communication with your customers has never been easier. R.O. Writer's DVI (digital vehicle inspection) solution is an
important tool in accomplishing that goal. Plus, communication helps drive car counts, ARO's and increases Customer Trust.
As an auto repair shop, it is essential you communicate with your clients, especially those with maintenance or repairs that take a long time to complete. Send your clients transactional messages and updates on their repair so they remain in the loop. Text messages have a high open rate and are typically opened within just a few minutes of receipt. Take advantage of this to relate to your customers when an item has arrived, and they need to come in to install it, when their repair is complete, or other updates on the service.
Don't just tell a customer about the issue; send them an inspection report generated with tech notes, recommendations, and images. This creates transparency and increases trust in the process.
R.O.Writer's DVI helps shops across the country better communicate within the shop via push notifications between techs and service writers as well as provides a tool to communicate with your customers throughout the repair order process.
Rick StermoleDirector, Business Development
R.O. Writer823 Donald Ross Rd.
Juno Beach, FL 33408Mobile: 312-560-0423
by Rick Stermole,R.O. Writer
Many thanks to:
And to these companies for supplying raffle items:
O’Reilly • AC Delco • ASAXL Parts • Advance Auto Parts
AMSOIL • National Transmission
For sponsoring our March meeting!
ASA Houston Chapter
Page 5
SPEAKER SPONSOR
AP
RIL
MEETI
NG
We are a family owned and operated auto parts supply company that is part of a national organization dedicated to providing the best parts at the best price. Our owners work in the business as well as on it because our success relies on your success. Our national organization provides superior parts support since we tend to see trends and issues before most.
We specialize in direct fit catalytic convertors, AC systems, radiators, condensers, fan assemblies, fuel components, charge air coolers, intercoolers and a full line of heavy duty cooling and AC parts.
We have superior technological tools at our disposal as well as an entire team that just tracks part performance looking for those trends. We give the customer exceptional service and we stand behind our products. We strive to be their parts partner and not a parts exchanger. We look forward to earning your business.
e have 3 locations in Houston. Barry Wand Matt have owned their 2 locations since 2006. Harry, Eric
and Nick purchased the North location in 2018.
What we provide to our partners is “Relationships and Accountability.” The auto parts industry is like most wholesale businesses where a company buys the parts, stores them, lets the customers know they have the product and then delivers the product when a customer's calls in. In that model of business the value is added at the point of sale and more importantly after the sale.
How we add value to the products we carry is that we don't sign buying agreements with the suppliers so we buy the best parts with the lowest warranty rates. We track every part sold nationally and when we spot a trend we pull those parts from our shelves and work with the manufacturer to fix what issue there might be and we will not carry those parts until the issue is resolved.
Meeting will be sponsored by:
And will be held at their offices:
11810 N. Gessner Rd • Houston 77064
MAY MEETING
GLENN YOUNG
S Graduate of Automotive Management Institute (AMI)
S Owner of Young's Automotive Center in Houston, Texas since 1970
S Served ASA Houston chapter Board from 1985-1999• Served as ASA Houston President for 2 years• Developed ASA Houston's training program• Currently serves on ASA Texas Board and has held every position, from 2000 through present• Served as ASA Texas affiliate representative to the National Board for 2 years.
S Owner\Instructor Young's Educational Systems
S ASE Master Certified Technician• L1 Advanced Engine Certified• ASE Service Consultant
S AC Delco Southwest Regional Winner of Technician of The Millennium 1999-2000 Competition.
Glenn is well known by ASA and the auto repair industry:
In his presentation to ASA, Glenn will be addressing changes, evolutions,
problems and fixes of catalytic converters. Why do catalytic converters fail? Are the codes always accurate? Can the fix be verified? Why do some converters live longer than others?
S Serves on Manufacturers National Advisory Councils
S Technical Consultant, Contributor and Instructor to the State of Texas Emissions Curriculum
S Carquest Technical Institute (CTI) instructor & technical writer for Texas, Louisiana, Oklahoma & Mississippi area, 1999 - present
ASA Houston Chapter
Page 6
One last note. We are still in need of three meeting sponsors for 2019. You can provide a speaker or if you don’t have a speaker we will see what we can do to provide a speaker. Meeting sponsorship is $600. If two companies want to combine and sponsor a meeting, that can be arranged. We also need 2-3 co-sponsors for our Christmas Gathering.
The default notices will be the MailChimp Meeting Notice with a direct response link via email to ASA.
Another proposed method of meeting notice delivery is via Text Message. I have begun building a database of members that would prefer to receive text messages and the ability to respond via text to RSVP. I am researching several companies that offer this service and evaluating fees and reliability. I hope to implement this option by the May or June meeting.
When requested, the newsletter will continued to be mailed via U.S. Mail.
The alternative that will always be available will be having the newsletter available at the Chapter meeting. We will always have a supply on the information table for you to pick-up.
Meeting Notice Delivery
When requested, the newsletter will be sent directly to the member with a full newsletter pdf attachment. This does require sending a larger (3-5 megs) file as an attachment. There could be problems associated with this method: many company servers will not allow an attachment that large to be included and/or slower data speeds may take a long time to download.
We will also continue phone calls unless someone requests an alternative contact method. Stephanie will continue to make those calls. If she talks to you personally, she can make your reservation. If she has to leave a message, we ask you to use the links in the MailChimp Meeting notice or Shop Talk to complete your RSVP.
The Non-Members will not be called. If a non-member wants to attend meeting, please RSVP through MailChimp,
Shop Talk, or directly to ASA email: [email protected].
NOTE: Regardless of how you receive a meeting notice, it is imperative that members do two things: 1) RSVP if they intend to attend meeting with number of people from their organization. We need an accurate head-count so we can reserve the right number of dinners. 2) Show-up at meeting if you have reserved. No-shows cost us money!
SPONSORS NEEDED
ASA HOUSTON HAPPENINGS continued from page 3
ASA Houston Chapter
Page 7
Omega TransactionsEddie [email protected]
BG ProductsLubrication SpecialistDan [email protected]
XL PartsDavid [email protected]
EDUCATIONAL ASSOCIATES
R.O. WriterRick [email protected]
HCC - Automotive TechnologyDavid [email protected]
HOUSTON CHAPTER AND NATIONAL/CORPORATE ASSOCIATES
Advance Auto PartsDavid [email protected]
Automotive Training InstituteJim Silverman888-471-5800 [email protected]
KukuiTodd [email protected]
O'Reilly Auto PartsDon [email protected]
1-800 Radiator & ACMatthew [email protected]
San Jacinto CollegeMark [email protected]
NAPA Auto PartsAnil [email protected]
AlscoBryan [email protected]
HOUSTON CHAPTER ASSOCIATES
Katy Hydraulics, LLCDavid [email protected]
AAA-TexasDan [email protected]
Allegiance BankBrenda [email protected]
Chastang FordJohn [email protected]
Brock Insurance AgencyJustin [email protected]
Great American Automotive ProductsJulie [email protected]
Merchant BusinessesMallika [email protected]
MTF EquipmentJim [email protected]
Contact your ASA Houston Chapter Associate members for products and services. Ask about ASA member-only discounts available from these Associate Members.
ASA HOUSTON CHAPTER ASSOCIATE MEMBERS
Associate Membership is for a business that supplies
goods, equipment or services to the automotive service and
collision repair industries.
For a complete list of all National and Corporate
Associate Members, go to:www.asashop.org/membersh
ip/meet-our-members
Associates that are Houston Chapter and
National/Corporate members are those that are national or corporate members, that also
have voluntarily paid ASA Houston dues or sponsored
a meeting.
We appreciate all our ASA Houston Chapter Associate members and thank them
for their continued support!
For more information about becoming an associate
member or renewing your membership of the ASA
Houston Chapter, email us at:
ASA HOUSTON CHAPTER ASSOCIATE
MEMBERSHIP:
Associates that are members of ASA Houston Chapter only are those that have paid ASA
Houston Chapter dues, sponsored an ASA meeting or advertise in Shop Talk. They are not national or
corporate members.
Corporate Membership is for an industry-leading
company seeking opportunities to strengthen
its ties to ASA nationally and that support the goals and mission of the association.
ASA Houston Chapter
Page 8
ASA Houston Chapter
Page 9
Reformed CommunicationsReformed CommunicationsReformed Communications
Dan Tidwell281.802.0441
Find Out Why
OVER 250 SHOPS INHOUSTONProcess Their Credit Cardswith Kevin and Bruce See ad on page 2
ASA Houston Chapter
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ASA Houston Chapter
Page 11
ASA Houston Chapter
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