April 11, 2015Naveen Jindal School of Management

The University of Texas at Dallas

Presented By:Paul Convery, MD, MMM

Skills & Competencies of Effective Physician Leaders

Introduction to Leadership

Anatomy of Leadership

CHARACTER COMPETENCE

The Soul ofA LeaderDay 1 AM

The Heart &Mind of aLeader

Day 2 AM-PM

Inner DrivesDay 1 PM

PersonalQualities

Day 2 PM / Day 3 AM-PM

+The Knowledge, Skills& Talents of a Leader

Day 4 AM & PM

LeadershipSkills

Day 4 AM

after Bell: Great Leadership; Davies – Black, 2006

Manage-mentSkills

Profess-ionalSkills

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What is Leadership?

Leadership

• What is your definition?

• Characteristics?

• Qualities and Traits?

• What distinguishes a great leader?

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Leadership Quotations

"A leader shapes and shares a vision which gives point to the work of others.” Charles Handy

"Leadership is the capacity to translate vision into reality.” Warren G. Bennis

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Leadership Quotations

"Leadership is a process of influence between a leader and those who are followers.”  Edwin P. Hollander

“Leadership is the art of getting someone else to do something you want done because he wants to do it.” Dwight D. Eisenhower

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Leadership Quotations

"Leadership is a combination of strategy and character. If you must be without one, be without the strategy.” Gen. H. Norman Schwarzkopf

"Leadership: The capacity and will to rally people to a common purpose together with the character that inspires confidence and trust"

Field Marshal Montgomery 7

Leadership Quotations

"The function of leadership is to produce more leaders, not more followers."

Ralph Nader

"The growth and development of people is the highest calling of leadership."

Harvey S. Firestone8

Leadership Quotations

“The servant-leader is servant first…It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead…” Robert Greenleaf

“Self aware leaders understand their values, goals, and dreams. They know where they are headed and why….they are honest with themselves about themselves.”

Daniel Goleman and Richard Boyatzis9

The challenge

A profound shift is taking place in the context of leadership and what it takes to flourish as a leader. The change is driven by significant demographic and societal transformation, fundamental technological advances and constant globalization, as well as complex multistakeholder issues and resource scarcity. This shift deeply impacts the challenges leaders face and the aspirations, competencies and attitudes of success.

The changes are revealing a new leadership style that is shaped by leaders’ sense of purpose, which can be described in three ways: the emotional capacity of leaders (values, courage, self-awareness, authenticity); their intellectual and cognitive development (creativity, innovation, world view, systems thinking); and the extent and depth of their social relationships and networks (community building, alliances, collaboration, virtual worlds). Today’s leaders need a dual attention capability: alertness to subtle, telling signals as well as a larger systems awareness. Tomorrow’s leaders will need to go beyond the limits of the systems within which society operates today to perceive what those systems might become.

World Economic Forum: Global Council on New Models of Leadership 2012-2014

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Manager: copes with complexity

• Organizes & staffs

• Plans & budgets

• Communicates a plan

• Executes tactics & measures their effectiveness

• Controls & problem solves

Leader: copes with change

• Sets a direction

• Communicates a vision & direction

• Develops appropriate strategy & tactics to achieve vision

• Aligns people

• Motivates people

What Leaders Really Do [Kotter]

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Changing Skill Requirements for Physician Leaders

Source: Changing Demographics, Competencies and Physician Leadership. P. Angood, MD presentation, July 27, 2013. 12

Three Dimensions of Leadership• Organizational Leadership

– Creating and clarifying the vision– Aligning the resources to support the vision– Communicating and advancing the vision

• Operational Leadership– Managing the process or section– Local organization control and execution– Problem solving and reporting

• People Leadership– Selecting and aligning the right people– Communicating, explaining and clarifying the goals– Motivating and developing

Antony Bell: Great Leadership 2010 13

Organizational Leadership

Operational Leadership

PeopleLeadership

Entry Level

Mid Level

Senior Level

Applying the Right Leadership Mix at Each Level of Leadership Antony Bell: Great Leadership 2010

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The successful candidate will strive to achieve the following goals within the first 12-18 months:

Leadership. Seen as a leader. Built a strong foundation relationship with administrative, hospital, and medical staff. Seen as a collaborative, credible and ‘go-to’ leader within the organization. Working with the senior management team, strategically identify additional clinical services that need to be enhanced or provided by the health system so XXXXX is the provider of choice in the community.

Develop Positive Physician Relationships/Leadership Development. Built trust and credibility with the medical staff. Accomplished by being visible, communicating openly, and demonstrated follow-through on addressing issues and concerns. Work with the Chief of the Medical Staff to identify and develop/mentor a pipeline of physician leaders within XXXX Healthcare. It is expected the individual will keep physician satisfaction and engagement high while making any necessary changes.

Improve Quality Scores. Lead and drive the increase and improvement in quality scores, accomplished by working with senior management and the medical staff. Creates an infrastructure that supports the development of value-based decisions and outcomes.

Process Improvement. Leading the LEAN initiative and overseeing current LEAN projects occurring across the organization. He/she will work to further instill and nurture a culture of quality measurement, transparency and accountability. Demonstrated by increased participation and improved outcomes.

From a CMO Position Specification from a Recruiter

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Would You Take this Job??

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What Makes Leaders Unique?

Vision InfluenceCharacterSelf Aware

Vision InfluenceCharacterSelf Aware

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Vision InfluenceCharacterSelf Aware

Vision InfluenceCharacterSelf Aware

"I see God in every human being. When I wash the leper's wounds I feel I am nursing the Lord himself. Is it not a beautiful experience?"

Mother Teresa18

“I believe in innovation and that the way you get innovation is you fund research and you learn the basic facts.”

Bill Gates19

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“The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible.”

Dwight D. Eisenhower

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. The true neighbor will risk his position, his prestige and even his life for the welfare of others.”

Martin Luther King21

“As a doctor, an educator, an innovator and someone who has dedicated his professional career to making things work better and to helping people - I am ready to lead.”

Don Berwick22

Personal Leadership Philosophy

Based on your personal:• World view?• How you view the role of authority as a leader?• How you view human nature?• What is your sense of purpose?• What are your personal values?• What is your personal moral compass?• How good is your sense of Self-Awareness?

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“ As a potential physician leader, one must first define his (or her) own values and goals and then align with an organization that shares them.”

From: AHA Physician Leadership Forum, July 2013

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“Successful careers are not ‘planned.’ They are the careers of people who are prepared for the opportunity because they know their strengths, the way they work and their values.” Peter Drucker

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Assignment: Write your Personal Leadership Philosophy

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