apr 20 2013 computer applciation in business chap 01

7/30/2019 Apr 20 2013 Computer Applciation in Business Chap 01

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Computer Applications in BusinessEssentials for the Internetworked E-Business Enterprise

Irwin/McGraw-Hill

C h a p t e r

James A. OBrien

1 Foundationsof Information Systemsin Business


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James A. OBrien 2Introduction to Information Systems

Irwin/McGraw-Hill .

Introduction to the course

Course Outline

Marks

Assignments Hourly

Project


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Irwin/McGraw-Hill .

The Purpose as Core Course in School of Management

To help, introduce studentbuild up the mindset and thinking methodology on

modern IT/IS.

learn how to use and manage IT/IS to revitalize

business process, to improve business decision

making, and to gain competitive advantage.


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Irwin/McGraw-Hill .

Explain why knowledge of informationsystems is important for businessprofessionals and identify five areas ofinformation systems knowledge they

need. Give examples to illustrate how

electronic business, electroniccommerce, or enterprise collaborationsystems could support a firms businessprocesses, managerial decision making,and strategies for competitive advantage.

Chapter Objectives


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Irwin/McGraw-Hill .

Provide examples of the components ofreal world information systems. Illustrate

that in an information system, people use

hardware, software, data, and networks

as resources to perform input,

processing, output, storage, and control

activities that transform data resources

into information products.

Chapter Objectives


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Irwin/McGraw-Hill .

Provide examples of several major typesof information systems from your

experiences with business organizations

in the real world.

Identify several challenges that abusiness manager might face inmanaging the successful and ethical

development and use of informationtechnology in a business.

Chapter Objectives


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Irwin/McGraw-Hill .

Why Information Systems are Important?

Worldwide spending on information technology is

now close to $1 trillion per year, and IT continues to

transform the world of business.

But approximately half of all large-scale funding ITand implementations fail. It's not the competence of

the IT and IT department; it's the ability of business

management to correctly identify opportunities, find

appropriate technologies, and lead adoption efforts tosuccess.


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Irwin/McGraw-Hill .

Why study Information Systems and Information Technolog

Vital component of successful businesses andorganization.

Helps businesses expand and compete

Businesses use IS and IT To improve efficiency and effectiveness of business

processes

For managerial decision making

For workgroup collaboration


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Irwin/McGraw-Hill .

What is an Information System?

An organized combination of People

Hardware

Software

Communications networks

Data resources

Policies and procedures

That stores, retrieves, transforms, and

disseminates information in an organization

J A OB i


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Irwin/McGraw-Hill .

InformationSystems

Resources

People

Components of an Information System

J A OB i I t d ti t I f ti S t


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What is Information Technology

Business rely on many types of information systems that use a

variety of information technologies

Computer hardware

Computer software

Telecommunication network Data resource management

IT is hardware, software, networking and data management



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Irwin/McGraw-Hill .

An IS Framework for Business Professionals



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Irwin/McGraw-Hill .

What should a Business Professional know about IS?

Foundation Concepts: fundamental behavioral,technical, business and managerial concepts

Information Technology: Hardware, software,networks, data management and Internet-based

technology Business Applications: Major uses of the IS in

the organization

Development Processes: How to plan, developand implement IS to meet business opportunities

Management Challenges: The challenges ofeffectively and ethically managing IT

James A OBrien 14I t d ti t I f ti S t


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James A. O Brien 14Introduction to Information Systems

Irwin/McGraw-Hill .

Major Roles of Information Systems

SupportStrategies for

Competitive Advantage

SupportBusiness Decision Making

SupportBusiness Processes and Operations

James A OBrien 15Introduction to Information Systems


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Irwin/McGraw-Hill .

Fundamental Roles of IS in Business

Support of business processes and operations. Support of decision making by employees and

managers.

Support of strategies for competitive advantage.



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Irwin/McGraw-Hill .

The e-Business Enterprise

Manufacturingand

Production

Engineering &Research

Accounting,and Finance

Suppliers and Other Business Partners

Supply Chain ManagementProcurement, Distribution, and Logistics

Customer Relationship ManagementMarketing Sales Customer Service

Consumer and Business Customers

Company

Boundary

Intranets

The Internet

Extranets

Extranets



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Irwin/McGraw-Hill .

What is E-business?

The use of Internet technologies to work and empower business processes, electronic

commerce, and enterprise collaboration

within a company and with its customers, suppliers,

and other business stakeholders.

An online exchange of value.



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Irwin/McGraw-Hill .

E-business use

Reengineer internal business processes Enterprise collaboration systems: support

communications, coordination and collaboration

among teams and work groups, e.g., virtual

teams

Electronic commerce: buying, selling, marketing

and servicing of products and services over

computer networks



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Irwin/McGraw-Hill .

History of the role of Information Systems

Data

Processing

Management

ReportingDecision

Support

Strategic &

End UserElectronic

Commerce

1950-1960 1960-1970 1970-1980 1980-1990 1990-2000

Electronic

Data

Processing

- TPS

Management

Information

SystemsDecision

Support

Systems

- Ad hoc

Reports

End User

Computing

Exec Info Sys

Expert Systems

SIS

ElectronicBusiness &

Commerce

-Internetworked

E-Business &

Commerce



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Irwin/McGraw-Hill .

Types of Information Systems

Transaction

Processing

Systems

Process

Control

Systems

Enterprise

Collaboration

Systems

Operations

Support

Systems

Management

Information

Systems

Decision

Support

Systems

Executive

Information

Systems

Management

Support

Systems

Information Systems



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Operations support systems

What are they? Efficiently process business transactions

Control industrial processes

Support communications and collaboration

Update corporate databases



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Types of Operations Support Systems

Transaction Processing Systems

Record and process data from business transactions

Examples: sales processing, inventory systems,accounting systems

Process Control Systems Monitor and control physical processes

Example: in a petroleum refinery use sensors tomonitor chemical processes

Enterprise Collaboration Systems

Enhance team and work group communications

Examples: e-mail, videoconferencing



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23Introduction to Information Systems

Two ways to process transactions

Batch Processing: Accumulate transactions over time and process

periodically

Example: a bank processes all checks received in a

batch at night

Online Processing:

Process transactions immediately

Example: a bank processes an ATM withdrawalimmediately

apr 20 2013 computer applciation in business chap 01

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