appsphere 15 - revolutionizing troubleshooting in the automotive industry

Revolutionizing Troubleshooting in the Automotive IndustryMorgan White Sr. Application Engineer, Team Lead

WHO AM I? WHY DO YOU CARE?

About Me

Copyright © 2015 AppDynamics. All rights reserved. 3

• Name: Morgan White• Who: Sr. Application Engineer, Team Lead• Things I Do:

– Support Dev– Break Production– Support Dev Breaking Production

Who Do You Work For?!???


Who’s That?

• Cox Automotive– Autotrader

• Automotive Industry Leader– Industry Leading Advertiser for Dealers and Private Sellers– “The” Place to Go to Find the Car to Buy

• Competition: Cars.com, Edmunds, Ebay• Our Audience: People who want to buy and sell vehicles!


AGENDAYO WHAT’S THIS ALL ABOUT?

Agenda

• Why was Autotrader in the market?• What problems were we solving?• Why AppDynamics? • Technical Details and Implementation• Key Features and Takeaways• Questions?


Blind Leading the Blind

• No good way to track data across platforms• Existing tools had drawbacks• Monitoring was insufficient


How Did We Get Here? How Do We Get Better?

• Problems:– Slow Code– Susceptible to 3rd Party Issues– Inadequate Monitoring– Degraded Performance Testing– Communications Issues Across Groups

• Resolution:– A Unified Monitoring Tool - AppDynamics


Why AppDynamics?

• Looked at several options• AppDynamics satisfied these requirements

– Good User Experience– Ability to watch all our systems interacting– Ability to trace performance issues and deep dive– Beef up monitoring and proactivity


TECHY STUFFThe nitty gritty details

What’s This Tool Do Anyway?


• AppDynamics:– Code Optimization– Dashboarding– Proactive Monitoring– Alerts!– Emergency Remediation– Deployment Vetting and Validation– Automation and Performance Testing– Protection from 3rd Parties– Mobile App Optimization– Mobile Site Performance

CODE OPTIMIZATIONA necessary evil

Digging Out Nasty Code


Digging Out Nasty Code (Continued)


Much better…


What’s Taking So Long??


DASHBOARDINGAll the Pretty Lines

Well, Color Me Impressed


• Custom Dashboard Capabilities– Custom Colors– Various Graph Types– Ridiculous Amounts of Metrics– Flexibility in Size and Shape

– You Get the Idea…

The Front Lines


The Executive’s Dashboards


Traffic Lights


PROACTIVE MONITORING Stay Ahead of the Game

Uh Something Doesn’t Look Right…


Deployments! Deployments Everywhere!


ALERTINGHey Look at Me!

What Are All These Emails I Keep Getting??


Red Alert! Red Alert!


Don’t Drop the Ball!


EMERGENCY REMEDIATIONFix it Quickly!

AppD’s Got This


AUTOMATION AND PERFORMANCE TESTINGGo Speed Racer!

Work Smart, Not Hard


Hitting Redline


DEPLOYMENT VETTING AND VALIDATIONDid We Get it Right This Time?

Ready… Ready... GO!


PROTECTING FROM 3RD PARTIESPut Up the Shields!

Protect Yourself From Others


It’s Always Someone Else’s Fault


NATIVE MOBILE APP OPTIMIZATIONGoing Mobile

The World is Going Mobile


The Forecast for 2015- Mobile on the Rise


MOBILE SITE PERFORMANCEStreamlining Mobile Experiences

The Mobile Space – An ATC Experience


• How Do We Give a Good Mobile Experience?– Tracking user experience through app– Track and report on errors– Track and respond to responsiveness

TAKING A STEP BACKKey Takeaways

What Did You Learn Today?

• AppDynamics was extremely useful in finding sore spots• Increased cross collaboration between AppDev, Ops, and Perf

Engineering• Business gets a usable overview of our IT infrastructure• Autotrader can feel safe that monitoring is accurate and helpful• When S@$@ hits the figurative fan, we can find the problem

quickly• Autotrader is leaner, meaner, car selling machine!


QUESTIONS?

Thank You

appsphere 15 - revolutionizing troubleshooting in the automotive industry

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