appreciative inquiry, webinar slides

Raju Mandhyan

07/04/23

“I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.” -Anon

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A Disclaimer

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Overview Appreciative Inquiry Applications of AI The Guiding Principles The Art of Story / Discovery The AI Protocol in Action The Four D Cycle Model Next Steps

Agenda

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Daniel Goleman’sbook,

Primal Leader

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an emerging paradigm for seeking what works and moving towards it

an organizational development method or, better still, “a way of life.”


Appreciative Inquiry

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Deficit-Based 1. Root Cause Analysis

2. Solution Analysis

3. Action Planning

Basic Assumption: Systems/Organizations problems to be solved.

Appreciative Inquiry1. Reflecting on strengths and best practices

2.Exploring possibilities

3.Co-creating a World of our choice.

Basic Assumption: People/Organizations are mysteries to be embraced

2 Approaches to Development

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AI Application

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1. Facilitating generative discussions

2. Invoking positive stories3. Learning from successes4. Involving communities5. Constructing visions

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AI Applied Through

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• GTE – Culture Change– Union Management

Partnership– Call Center Excellence

• Results– 1997 ASTD Award

• United Religions Initiative– Organization Design

• Results– June 2000 Charter Signing – Centers on Every

Continent – Million Pledges of Support


• Nutrimental Foods– Visioning & Strategic Planning

• Results– 200% Profits 300% Absenteeism

3 Success Stories

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AI Assumptions

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One: In every human situation something works.

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AI Assumptions

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Two: What we focus on becomes our reality


AI Assumptions

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Three: Reality is created in the moment and there are multiple realities


AI Assumptions

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Four: The language we use shapes our reality


AI Assumptions

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Five: The act of asking questions influences the outcome in some way


AI Assumptions

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Affirmative Topic

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Deficit Issues

Decreasing Poverty

•Reduction of Sexual Harrasment•Fear of Job Loss•Delayed Orders•Customer Complaints•Lack of Training

Affirmative Topics

Increasing Affluence

....

Affirmative Language

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World Vision

• Integrative Process• Innovation• Empowerment• Diversity• Organizational Learning

North American Steel

•Magnetic Connections•Revolutionary Responsiveness•Continuous Learning•Energized Engagement•Industry Leading Agility

Examples of Affirmative Topics

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Inquiry, the AI Protocol

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Generate curiosity and invite creativity

Converge thought and stir up the unconscious…surfacing paradigms

Create authorship of the idea… therefore ownership of the eventual responsibility


Questions

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Construction: the ASSUMPTION & the LANGUAGE open or close possibilities

Rank the following from powerful to more powerful

1. Yes/no questions 2. Why3. How4. What


5. Which6. What if7. Who8. When9. Where

Questions

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CHECK ASSUMPTIONS imbedded /underlying... How can we work under two cultures? What is the best way to let the other team

understand our language? How can we increase cooperation between

diverse groups?


Questions

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The Risk of “Why?” As you move from yes/no to why and then

to what if…the questions stimulate reflection and creativity

A WHY question needs to carefully constructed because, more often that not, it generates a defensive response


Questions

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What’s important and why do we care? What is our purpose behind our purpose? What constructive facts do we know? What beliefs backed our successes? What precisely did we do right?


Inward Questions

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For connecting INSIGHTS to IDEAS

What MEANING connects with CHALLENGES?

What else do we need, add? Have we considered the environment, the

ecology and the economy?


Outward Questions

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which must consider capacity How can we best transfer information as a

team? How can we best share technology as an

organization? How can we best share knowledge as a

community?


Outward Questions

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create MOVEMENT& ACTION…

Success is assured, what BOLD steps do we need to take?

What help can we give or take What language DESIGNs the future in

full form


Forward Questions

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Always in direction of a solution of evoking creativity of holistic growth

Never in direction of an error of a blame

of drawing defensiveness


Questions must be

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Experiment w/Questions

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The 4D Model

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Discovery“What gives life?”(The best of what is)

Appreciating

Design“How to go about it, ideally?

Co-constructing

Dream“What might be?”

(What is the world calling for)Envisioning Results

Destiny“How to live, learn,

and improve?”Sustaining

Positive

Core

AffirmativeTopic Choice 4D Cycle

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DISCOVER: The identification of organizational processes that work well.

DREAM: The envisioning of processes that will work well in the future.

DESIGN: Planning and prioritizing processes that would work well.

DESTINY (or DELIVER): The implementation (execution) of the proposed design.


Four D Cycle

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Choose an Affirmative Topic …….as done earlier

Discover through Stories what Worked / Built / Grew Ask Questions to Reflect deeper ___ Minutes

Dream what the future CAN be Ask Questions, Reinforce ____ Minutes

Design a do-able Strategy Ask Question, not to doubt, but Clarify & Shape __ Minutes

Deliver the Goods Write out a workable Check List ___ Minutes

Share Output with another Team ____ Minutes Total

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Steps / Destiny

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Whenever you need

Communications Skills Enhancement Creative Thinking and Change

ManagementLeadership and Strategy

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