applying theory of constraints at scale
TRANSCRIPT
Applying Theory of Constraints at Scale
Tony Grout and Chris Matts
10 Locations
Oodles of Versions and Variants
What did we try?
What didn’t work?
Theory of Constraints
Cost of Delay
Metrics
Staff Liquidity
Coaching
What did work What did work?
Identify the Constraint
Stickies to Apps in 18 months
Break it down for capacity
From Unicorns to Backlogs
• 20%
20% 20%
We saw it stick
Mind the Gap!
Tooling for Simulation
Picture of retro stickies
Process Improvement
What did we learn?