applications services

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31/05/2007Unisys Technology Forum - 2007 Page 1

Unisys Application Services

May 2007

Unisys Technology Forum

Susan McLean

Regional Manager Application Management Services NZ


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Unisys Application Services

Plan

Build

Run

Monitor

Unisys Applications Services is the Global Delivery of Application Outsourcing. The service is

designed to drive secure, reliable and steady-state performance from your critical business

applications throughout the lifecycle from development to support.

We typically classify our application services into four major groups based on the application

lifecycle: plan, build, run and monitor.

The Unisys Application Managed Service is a portfolio of services designed for all phases of the

Application Lifecycle Planning and Analysis

Design & Development

Testing & Quality Assurance

Implementation and Integration

Maintenance and Enhancements

Migration and Transformation to modern technologies

Our customer engagements might be through a number of delivery models. For example,around a specific project or around a set of services.

In either case these services often require a combination of onsite, near-shore and offshore

resources.


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Unisys Application Services Portfolio

Plan

Build

Run

The Application Advisory Services is where we do assessments and

rationalisation of your application portfolio. Its all about helping you make

investment prioritisation decisions.

Here we provide return on investment modelling for all scenarios whether it

be to rewrite, replace, enhance, modernise or reuse your application in other

parts of the business.

Build is the integration and deployment to link bespoke or packaged

applications to your infrastructure.

Its where we plan, design, build, test, implement and provide project

management for new or enhanced functionality for your applications or the

conversion for a new platform including migration or transition.

We base our development on the Rational Unified Process RUP proven

methodology and the 3dVE solution development framework.

Unisys Globally has 60 data centres forhosting applications. Hosting

provides a 24x7x365 operational infrastructure support solution including

application monitoring back up and recovery.

We provide this support and management either at your place or hosted at ourdata centres.

The customer Program Management provides the governance models. With

standardised processes and tools for full programme management services.Monitor


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Unisys Application Services in APAC

180 people

18 customers

49 applications

16 years

So weve talked about Global Application Services what are we doing down under

We have 18 customers that are a mix ofpublic and private sectors including transportation, retail,

telecommunications, insurance, and government services.

AMS provides support and maintenance services for nearly 50 different applications on an outsourced

basis. We have over180 people working for us in APAC with a core competency skillset in Java, .net

and LINC to name a few.

We provide transition management which is about ensuring that application services to be outsourced

are successfully transitioned, with minimal risk and with the least amount of disruption to your business

operations.

We focus on long term outsource contracts for applications in production,, and with high utilisation andleverage of staff, therefore providing the continuous improvement of quality of service and reduction ofcosts.

The emphasis is on high availability and quality of applications to our customers while we makeenhancements to the systems in a controlled manner.

The Application Services Delivery Model is a tailored framework for each client delivered through Unisys

best practice and processes and weve been doing down here for 16 years.
http://www.java.com/


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Why Unisys Application Services?

Unisys has specialists in bespokeapplications providing Domain expertise onyour applications and provide:

Technical expertise in any of the mainapplications by tapping into our global pool

Access to SME Consultants with RealWorld experience

Our differentiator is the 3DVE methodology

& the ability to deal with large complexenvironments

Unisys has a Proven process framework

16 years in NZ and 25 years Globally

Standard processes & tools

Six Sigma continuous improvement programme

Mature Software Development methodology

3DVE framework

Unisys Globally provides a blended sourcing model

which is flexible to meet specific Onsite requirements.

More on the 4-tiered sourcing model in the next slide

where we can provide Follow the sun support and

development.

Our Global model allows for better utilisation of theUnisys technical expertise for specific application

services.

Where resources are not available in your region wesource them from pool globally. For example we

sourced from Singapore recently a Data Architect forkey project in LTNZ. Short term requirement but high

end skill set required.


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Global Delivery Model

The Unisys delivery model is based on a four tieredmodel using

> Onsite (your site)

> Onshore (our site)

> Near-shore (nearest competency ctr)

> Offshore blended resourcing

Important: The only thing that is off-shored is back-office,

low risk and it is always done with customer involvement

to understand the best sourcing model for the business.

The model leverages multiple skill centres to provide

services and solutions and Globally we have 25 years

experience in offshore development, maintenance and

support.

Because of the continued investments in training, tools

and development we can provide a structured,

standardised global support pool for application

outsourcing with a goal to provide our customers with

continuous improvement and cost reduction over time.


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Market Trends

Cost

Global Sourcing

ApplicationOutsourcing

Competitive

Landscape

ContractsWe are seeing a Trend to longer deals, which are ultimately more

comprehensive. Business change requires flexibility and this

requirement demands meaningful SLAs.

Cost is a usually an essential value proposition.There is now a greater realism to balance cost

and value. It is constantly on the CIO agenda ~and as such is usually the driver or decision

criteria for outsourcing.

Global Sourcing has had a profound impact on

application delivery. Essentially it is a driver for

cost, however we need to balance cost against risk.There are many other unforeseen benefits that are

borne out of GS which is covered later.

For businesses there are now more

options, but a complex and difficultselection process. We are seeing more

often a Lack of clear differentiation among

service providers thus creating a newfocus on relationship and vertical skills.

Application Outsourcing competency has matured and thecomfort in the market is increasing. Most CIOs are cautious tobuild large IT resource pools to manage their applications. Theysee the benefit in AO coming from reducing the risk of retention

IP to a supplier.


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Issues on the CIOs Agenda

Business

CIO & IT

Department

Effort

Planning and Strategy

Business

CIO & IT

Department

Effort

Planning and Strategy

Should I modernise my

legacy applications?

What are the benefits?

Should I modernise my

legacy applications?

What are the benefits?

What is the impact of

new technology on

business/IT

applications?

What is the impact of

new technology on

business/IT

applications?

How do I assess that

my IT decisions and

investments are

aligned with business?

How do I assess that

my IT decisions and

investments are

aligned with business?

How do I create a

world-class

infrastructure to serve

my customers better?

How do I create a

world-class

infrastructure to serve

my customers better?What business

benefits will I get after

this investment?

What business

benefits will I get after

this investment?

How much will this

project cost? How

long will it take? What

skills do I need?

How much will this

project cost? How

long will it take? What

skills do I need?

How should I structure

my application

modernisation effort?

How should I structure

my application

modernisation effort?


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Why outsource Applications?

Gartner survey conducted around what

companies are looking for when they

outsource produced some interesting

results.

CEOs, CFOs, CIOs and the business all

agreed that the reduction in cost is the

main driver for outsourcing their

applications.

The other main drivers are:-

Take advantage of offshore delivery

models Reduce application staff headcount on

application support allowing a focus on

core business

A move from customised to a

standardised platform

And improve the speed to market.


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Benefits Outsourcing with Global Model

54%

38%31%

15%

Puts flexibility and control back into the cost

structure - improving efficiency

On-demand response to business needs -

improving time-to-market and customer

responsiveness

Improved productivity and quality

Improved processes and standardisation Enhanced ability to adapt to change Operational

Flexibility

Reduced project cycle times

Improving competitiveness

Future Application Roadmaps

Tailored delivery models utilizing local and global

resources

Access to critical skills and ability to reallocateresources dynamically

These same companies were surveyed on their benefits realised when outsourcing using a global sourcing model

We take over routine activities so you can redirect

support personnel to other activities, including new

development and strategic activities


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Any questions

Thank you

Susan McLean

Application Management Services - NZ

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