application & network performance management tools baz pereira peter gill vitalsuite
Post on 19-Dec-2015
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Application & Network Performance
Management Tools
Baz Pereira Peter Gill
VitalSuite
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Who are Wick Hill ?
• UK Distributor of Management, Access and Security Solutions
• Established in 1975• Based in Guildford in Surrey
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CASE STUDY
The real World
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Back Ground
• Large Financial Service Provider• Mission Critical Information
Needs• Legacy Applications• Widely Spread User Base
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Perceived Problem
• Desktops Running Slowly at a Number of Remote Sites
• Poor Response Between Locations
• NETWORK PROBLEM
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What the user perceives• E-mail isn’t working again
• I can’t get to the Internet again• The system isn’t working again• The system is incredibly slow again
• The system is hanging again• I can’t answer customer queries
because !!!!
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Real World
• Network Manager Happy with status of Network
• Unable to Prove This to Non-Technical Managers
• Needed a Tool to Demonstrate Where Problems Really Are
• VITALSUITE
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Application ManagementThe Delivery of Consistent, Reliable
and Available Application Performance
The only relevant measures for Business, Management and the User Community
Application Performance
Annoyance or Disruption
Accurate Recording is essential Application Availability
Individual and Corporate wide
Comprehensive data Resolution
Detect, Locate, Isolate and FIX !!
Proactively
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Where to measure ?
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Start at the End-User’s PC
End at the End-User’s PC
Measure each Action
Measure everything Sent
Measure everything Received
How to measure
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Why the Desktop ?
Because the Desktop is where every network transaction begins and ends
Pentium Processing Power (Multi
Threading/Background Multi Tasking)
(The emergence of a universal client)
Windows OS, TCP/IP standardisation
Results and feedback immediately available to end-user and IT
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Web / Internet / Intranet HTTP, HTTPS DNS, LDAP, FTP, NNTP Pointcast, RealAudio, Netshow
Mail POP3, SMTP, IMAP, ccmail MS Exchange
Database Oracle, Microsoft, Sybase,
Groupware Notes, Outlook, Win File/Print
Business Applications Oracle Financials , Peoplesoft,
BAAN, SAP R/3 Clarify, TN3270 Custom In-House - No Programming
Required
Global Application Visibility
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How It Worked
• Agent Software Deployed to Desktops at Remote Offices
• Information Collected By VS Server
• Rapidly Identified Real Problem Was Under Spec PC at Remote Locations Unable to Run Large Database’s
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Complexity and Number of Applications
Complexity of the Network Environment
Pressure to provide Fast, Accurate
Measures
NetworkNetworkClientClient ServerServer
The Real World Challenge !
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VitalSuite BusinessPerformance
ApplicationPerformance
NetworkPerformance
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VitalHelp and VitalAnalysis: Intelligent Data Gathering and Correlation
VitalAgent: Centrally managed, configured and deployed.Monitors each and every Business Transaction that you choose
VitalAnalysis:
An historical application performance reporting tool from the end-users perspective, and SLA comparisonVitalHelp:
Real-time alerts and desktop troubleshooting tools for quick problem identification and resolution
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Streamlined User Interface Centrally configured by IT
Networked Application Support Extensible to new applications ARM-II compliant
Automatic SW updates Silent and user invoked
Proxy/firewall/E-commerce support
Strong remote access management tool
Powerful Monitoring Engine
Agent
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VitalAnalysisApplication Performance Heat
Charts
• Aggregate and present networked application service levels– By individual application – By component:
client, network and server– Customisable SLAs
• “Heat Charts” – expose performance hot
spots
• Percentile reporting• Easy navigation via
browser • Report granularity
– Monthly, Weekly, daily, date range
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VitalHelp:Real-time alerts and client
troubleshooting tools
Transforms reactive help desks into proactive service desks Empowers front-line staff to solve network and application problems in real time
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VitalHelp: ConsoleSummary PaneSummary Pane
Displays which areas users are experiencing the most problemsDisplays which areas users are experiencing the most problems
Summary PaneSummary PaneDisplays which areas users are experiencing the most problemsDisplays which areas users are experiencing the most problems
Events PaneEvents PaneList of real-time troubleshooting ticketsList of real-time troubleshooting tickets
Events PaneEvents PaneList of real-time troubleshooting ticketsList of real-time troubleshooting tickets
Groups PaneGroups PaneAutomatically groups problems by their categoryAutomatically groups problems by their category
Groups PaneGroups PaneAutomatically groups problems by their categoryAutomatically groups problems by their category
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VitalHelp: Diagnostic Information for
Solving Problems
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VitalHelp: Remote Client/Network
Diagnostics Remote diagnostics for
troubleshooting Remote access to desktop for
testing Remote diagnostics tools to
reduce isolation time Drill-down for history, details
Diagnostic Tests Phone Line / Modem Diagnostics Remote Ping / Mail echo Remote Packet Capture View Net.Medic Call & Health Logs Remote DNS Test Remote Winipcfg, Netstat Traceroute SNMP MIB2 Testing
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VitalSuite 7.0 BTMSAligning IT and Business Metrics
Legacy AppsBespoke AppsOutlookInternet Explorer
Available throughputPacket LossRoundtrip timeCPU utilizationResponse Time
What IT monitors…
What business cares about…
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Example Data
Workflow Workflow VisibilityVisibility
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VitalSuite
• End unsubstantiated finger-pointing
• Leverage standards based platforms
• Increase quality communications
• Improve network and application performance
• Predict and cost-justify the correct upgrades
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Questions
VitalSuite