application for student engagement coordinator (coach lane ......pack. cvs and covering letters will...
TRANSCRIPT
Dear Applicant,
Application for Student Engagement Coordinator (Coach Lane and
Amsterdam Campus)
Thank you for your interest in the post of Student Engagement Coordinator
at Northumbria Students’ Union.
This role offers the successful candidate an amazing opportunity to be part of
an innovative, award winning charity, which seeks to have a positive impact on
the lives of over 7,000 students in the University’s Coach Lane Campus in
Newcastle.
The Campus specialises in offering undergraduate and postgraduate courses
focused on health, social care and education. A large number of the students
are over 21 and commute to and from campus from home.
The role of the Students’ Union in Coach Lane is to build a community on campus
amongst this population and to ensure students’ voices are heard in their
education and to get the most out of their time at University.
To help achieve this goal the Students’ Union is looking to recruit a candidate
who has a real passion for working with people from a wide range of
backgrounds ranging from students of all ages to senior University staff; enjoys
organising social and recreational events and is committed to our principles of
empowering students.
The ideal candidate is not necessarily one with a background in Students’ Unions
or higher education, but a person who can show their commitment to our ideal
of having a positive impact on the lives of our students.
Our vision is for the students at our Coach Lane Campus receive a high quality
service, comparable to that of their peers in the main Campus.
In addition the role will provide support to the students on the newly established
campus in Amsterdam. This is a small campus with a few dozen students and
the intention is that such support will be provided remotely with occasional
visits.
Please find enclosed the following information:
Introduction to the Students’ Union
Job Description
Person Specification
Application Form
Equal Opportunities Monitoring Form
The closing date for applications is 3rd August with interviews to be held on
16th August. Please ensure that you are available for the interview date. If you
have questions please contact Students’ Union HR at (t) 0191 227 3185 (e)
Yours Sincerely
Niall Sweby
Director of Membership Services
Recruitment Briefing Pack
Student Engagement Coordinator (London and Amsterdam Campus)
About Northumbria Students’ Union
Northumbria Students’ Union is independent from the University and a
registered charity; however the two organisations work closely together to
deliver a first-rate service to students and the University has a legal obligation
to ensure the good management and running of the Union. Northumbria
Students’ Union is integral to the provision of the modern, top class service
provided to the student membership. When a student registers with
Northumbria University, they automatically become a member of the Union.
There are currently over 30,000 members.
The successful candidate will join the Union’s team of experienced and
enthusiastic staff who deliver a range of our services to and for students. The
post will be part of a national team working across Northumbria University’s
satellite campuses, led by our Wellbeing and Resilience Manager based in
Newcastle. She in turn reports to the Director of Membership Services, one of
the senior leadership team. The Union employs over 150 staff at the busiest
time of the year and employs a core of over 50 people on a year round basis.
About the Coach Lane and Amsterdam Campus
Northumbria University Coach Lane campus is around three miles from the City
Campus.
Coach Lane has over 7,000 students a year; ranging from NHS professionals
attending one semester for a single module as part of professional
development to thousands of undergraduates looking to enter the health,
education and social work sectors when they graduate. The experience of
these students is very different to those of students at City Campus. It is a
smaller campus, away from the centre of the city and the majority of
undergraduate courses involve students being off campus for over half their
degree, on placements from places as far apart as Berwick to Hartlepool. The
academic year is 8 weeks longer than at City Campus. The student population
is 88% Female and 68% of all Coach Lane students are aged 21 or over. There
is also a very high proportion of ‘home’ students at the campus with 42%
travelling over 30 minutes to get to University.
Teaching at the Amsterdam Campus will begin September 2018. The campus is
a partnership between Northumbria University and Amsterdam University of
Aerospace (AUAS). AUAS will host the campus and provide a range of services
to students alongside the University and Students’ Union. Student numbers will
be small in the first few years, a mix of postgraduates who apply specifically to
attend at Amsterdam and Northumbria undergraduates who will undertake
courses at Amsterdam as part of their experiential learning.
As a separate campuses of the institution, the students at both Coach and
Amsterdam have a unique experience. The smaller sizes of the campuses and
the types of student population presents their own challenges in helping
students get the most out of their time of study inside and outside the
classroom. The role of the Union and this post in particular is critical in helping
build a campus community that all students can feel part of and gain from.
About this role
To successfully engage with students on both campuses and ensure they feel
the Union is there for them, we aim to offer a bespoke service, delivered by a
team that understands their experience. We aim to build strong relationships
with students and staff and look to deliver the equivalent or same experience
and services to those students as their peers receive at City. In some cases
these services will be delivered by student groups or the Students’ Union and
in other cases by third parties in association with ourselves. Having a public
profile is a key part of that and being able to go out and find students rather
than wait for them to come to you.
The post holder, with their manager, will be drawing on the support of staff
across the Union to achieve this. This summer, the Union is investing heavily
in the space at Coach Lane, to ensure it has features that draw students to
the space and Union staff are visible, easy to find and accessible. The work of
the team will be key in bringing the space to life as a student hub and
ensuring the new SU office is the 'go to' place for students.
This role will be the point of contact for students at Coach Lane and Amsterdam.
The postholder will work with their manager and the lead Sabbatical Officer to
build recognition of the representational role of the Officer in raising student
concerns and issues.
The staff member will work closely with our appointed student representatives
for London to understand student need and ensure a wide range of students
participate.
The staff member will be part of a team of three, working with students on all
of Northumbria’s satellite campuses; London, Coach Lane (in Newcastle) and
Amsterdam. Led by their manager in Newcastle, the team draws on the support
of the Union to deliver the same or equivalent student experience to their peers
in our City campus in Newcastle. This includes the Sabbatical officers, who each
take a lead for the satellite campuses and the resources of the Union including
our marketing department and specialist staff.
This is a new team for the Students’ Union and the post holder will work the
Student Wellbeing and Resilience Manager in developing and implementing a
long-term strategy to meet the needs of students in Coach Lane, Amsterdam
and across satellite campuses.
About you, the successful candidate
You will be strongly motivated to provide great customer service, who enjoys
talking to students of all ages and able to build a strong rapport with many
different people. Although the Union has a hub on campus, the postholder will
be expected to be proactive in engaging with students and staff across campus.
You will have great communication skills and able to take initiative to build
partnerships with outside agencies to offer our students a wide range of
rewarding opportunities to complement their academic work.
You will have strong listening skills and the ability to understand how different
student issues should be supported as they are raised. Providing support to
students in Amsterdam will require strong written and telephone skills and
confidence in using teleconference/ Skype.
The post holder will often receive a wide range of questions and requests for
support. They will be able to work with their line manager and University staff
directly in ensuring the Union and University can answer and address these.
Occasional travel to Amsterdam will be required.
This is a very exciting time to be part of this dynamic and unique organisation.
For further information about the Northumbria Students’ Union visit
www.mynsu.co.uk.
Completing the Application Form
We only accept applications from candidates using our form attached in this
pack. CVs and covering letters will not be accepted.
In completing the application please cover all points of the person specification
that are tested at application, preferably in the order presented. Please ensure
all examples are relevant to that point.
JOB DESCRIPTION
Job title: Student Engagement Coordinator (Coach Lane &
Amsterdam)
Salary Range: Students Union Grade C (£18,787 - £21,405)1 plus
up to 4% employers pension contribution
Hours of Work: 37.5 hours per week Monday to Friday
Responsible to: Student Wellbeing & Resilience Manager
Location: Coach Lane Campus primarily but with travel to City
Campus & Amsterdam as business needs demand.
Responsibility for: No staff responsibility. Support and mentoring of
volunteers may be required.
Purpose of Post: To deliver a range of SU activities and support to
Coach Lane students.
To help students build a sense of campus community.
To plan and implement a programme of social and
recreational activities which are taken up by a wide
range of students at Coach Lane.
To deliver programme rep support and training to
students at Amsterdam
To ensure student issues and concerns are
appropriately raised and resolved.
To ensure Students’ Union services meet the needs of
Coach Lane and Amsterdam Campus students
Main duties & Responsibilities:
1. To be responsible for the delivery of Membership Services objectives at Coach
Lane.
2. To be responsible for ensuring provision of a student facing weekday service at
Coach Lane Campus.
3. Support the Coach Lane lead Officer in delivery of campaigns and improvements in
student experience in Coach Lane.
1 Pay award pending
4. Support the Amsterdam lead Officer in delivery of campaigns and improvements in
student experience at Coach Lane
5. To be the first point of contact for students from the Amsterdam campus in
regards Students’ Union services
6. Work with the Student Wellbeing & Resilience Manager to ensure SU engagement
with Coach Lane and Amsterdam students
7. Work with the Representation team to support the GT Rep system at Coach Lane
Campus in line with the Union’s representation structure and philosophy.
8. Work with Activities team to support a range of Coach Lane specific societies,
volunteering projects and events relevant to their needs and capacity.
9. To ensure that all services are inclusive and appealing to the Coach Lane &
Amsterdam student body.
10.To be responsible for the ensuring safe practice of all Membership Services
activities on Campus in line with Union policy.
11.To support elected Officers and staff in planning, marketing, promotion and
delivering successful, high-profile Students’ Union campaigns and services at
Coach Lane & Amsterdam Campus.
12.To work closely with Students’ Union Commercial staff on and off Coach Lane
Campus so that students see the Students’ Union as the heart of their Coach Lane
campus experience.
Administration 13.Working with line manager to deliver a comprehensive annual plan for Coach Lane
& Amsterdam Campus.
14.To ensure all Students’ Union services are delivered in line with our policies and
procedures, i.e. health and safety for social and recreational activities.
15.Provide support to students in organising activities as required.
Communication 16.Ensure strong communication across all Students’ Union departments in planning
and provision of services for Coach Lane & Amsterdam Campus students.
17.Support delivery of Students’ Union marketing and promotional plan as applies to
Coach Lane & Amsterdam Campus.
18.To liaise with the Marketing Department to provide effective market research.
19.Be responsible for updating relevant sections of the Students’ Union website and
social media outlets dedicated to Coach Lane & Amsterdam Campus.
Mentoring and Support
20.To support student volunteers and leaders in their personal development and
where relevant running student led activities.
21.To signpost students with welfare needs to relevant Union or University service.
Other Duties
22.To aspire to the highest standards of services at all times.
23.To take responsibility for the health and safety of the microwave/hot water
provision at Coach Lane.
24.To attend appropriate and relevant training events, courses and conferences as
required.
25.To respect the democratic structure of the Students’ Union; the post holder will be
expected to work closely with elected officers.
26.To abide by the Students’ Union Constitution, policies and procedures at all times.
27.To uphold the Students’ Unions environmental and wider corporate social
responsibility practices.
28.To attend conferences and seminars as and when required.
29.To be committed to NSU’s values of Democratic, Inclusive, Ethical,
Innovative, Excellent, Supportive, Fun
30.The above is not an exhaustive list of duties and the post holder will be expected
to undertake any other reasonable duties as may be required.
Person Specification
Job title: Student Engagement Coordinator (Coach Lane and Amsterdam Campus)
Tested At
Application Interview
Qualifications
Educated to degree or equivalent or a minimum of five years relevant experience
X
Experience
Planning and delivery of a programme of social or recreational activities or services to a broad range of adults
X X
Engaging and supporting volunteers in personal development, ideally in a professional setting
X X
Supervising volunteers X X
Being accountable to a budget X X Delivering training X X
Knowledge and Skills
Working knowledge of general procedures regarding health and safety ideally in context of Students’ Union
X X
Knowledge and ability to effectively market and promote a range of services
X X
Good working knowledge of Microsoft Office X
Excellent planning and organisation skills X X
Excellent communications skills X X
Ability to manage own time and workload X X
Ability to use own initiative X X
Approachable and reliable X X
Outgoing with the ability to build strong relationships X
Ability to handle sensitive situations X X Ability to work with and across multiple teams and departments within an organisation
X X
Values/attitudes
Commitment to principles of Equality and Diversity X X
Able to work in a student led, democratic environment X X
Willingness to work in a goal-oriented environment X X
Commitment to high standards of customer care X X
Ability to work in a fast paced environment X
Highly motivated, energetic and enthusiastic X
Unique Identification Number
EQUAL OPPORTUNITIES MONITORING
This section of the application will be used solely for monitoring purposes. Northumbria Students’ Union recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion and belief. We therefore welcome applications from all sections of the community. Ethnic Origin:
White
British Irish Any other white background*
Mixed
White and Black Caribbean
White and Black African
White and Asian
Black or Black British
Caribbean African
Asian or Asian British
Indian Pakistani Bangladeshi
Chinese or Other Ethnic Group
Chinese Other Ethnic Group* Any other mixed background*
Gender: please specify
Date of Birth:
Do you consider yourself to have a disability: Yes No
If yes, please state nature of disability
The Equality Act defines disability as “A physical or mental impairment which has a substantial and long-term effect on the person’s ability to carry out normal day-to-day activities”
If you wish, you may disclose information about yourself in this section about your:
Religion
Sexual Orientation
How did you become aware of this vacancy?
Please continue on a separate sheet if necessary.
APPLICATION FORM
ALL SECTIONS TO BE COMPLETED IN BLACK INK OR TYPED
Application for the Post of:
Personal Details:
First Name: Surname:
Address: Mobile Tel:
Home Tel:
Postcode:
Email:
Education:
Higher Education and Further Education – Diploma / Degree etc and A-levels (or equivalent)
Institution Dates Qualification Results
Other Training and Professional Development Undertaken
Provider Date Details of Training
Current and Previous Employment:
Current or Most Recent Employer
Organisation: Role:
Address: Dates:
Salary:
Notice Period:
Summary of Achievements:
Previous working (and voluntary) experience, providing details of any gaps in employment history
Organisation Role Dates Summary of Achievements
Experience and Skills:
Provide a detailed, specific breakdown of how your experience and skills meet the person specification for the role, in particular giving tangible evidence that proves you meet the criteria. Continue on a separate sheet if required.
Other Information: Provide further details that will add value or enhance your application (max 500 words)
Do you require any special provisions or facilities if you are selected for interview?
Yes No
If yes, please detail…
Referees:
Please provide details of two referees, that we may contact for a reference. One of these must be your most recent employer.
Referee One: Referee Two:
Name: Name:
Company: Company:
Address: Address:
Tel: Tel:
Email: Email:
Where did you see this vacancy advertised?
Have you ever been convicted of a criminal offence? Yes No
If yes, please detail (except for convictions regarded as spent under the Rehabilitation of Offenders Act 1974)…
Declaration:
I declare that all information contained in this application form is true correct and understand that this shall be the basis of any offer of appointment
Signed:
Date:
Please return this form to in hardcopy or electronically to:
HR Coordinator Northumbria Students’ Union, 2 Sandyford Road, Newcastle upon Tyne, NE1 8SB. Tel: 0191 227 3185 I Email: [email protected]
DEADLINE FOR ALL APPLICATIONS: 3rd August 12pm Interviews to be held on 16th August.