application development services. 2 the co-managed it framework - hcl and client accountability map...

Application Development Services

2 The Co-Managed IT Framework - HCL and Client Accountability Map ActivityClientHCL Program ManagementOwn and ManageProvide inputs into the program roadmap through transformation board Project ManagementOwn and ManageProvide inputs through Project Communication (status report) Project Measurement (SLAs and KPIs) Sequencing of Projects Own and ManageProvide inputs through Prizm output (TQ, FQ, MQ data) Product roadmap Resource availability Readiness to execute project (solution components) Scheduling of ProjectsOwn and ManageProvide inputs through Resource availability Readiness to execute project (solution components) Cost, Effort and Time estimates Demand ForecastingOwn and ManageProvide inputs through Value Portal Ideas Prizm output (TQ, FQ, MQ data) AOM operations BudgetingOwn and ManageProvide inputs through Cost, Effort and Time estimates Actual vs. Budget variance Project structure (onsite, offshore and team roles)

3 ActivityClientHCL ResourcingOwn and ManageProvide inputs through Resource availability Resource utilization (core and flexible team) Unused AOM team capacity Skill mapping SolutionOwn and ManageProvide inputs through Transformation Board (Buy vs. Build, POC, Performance, Fitment) AD Center of Excellence (architectural considerations) Product roadmap DesignOwn and ManageProvide inputs through Transformation Board (leading practices, design principles) AD Center of Excellence (design principles. Tools) DevelopmentCo-ManagedCo-Managed through Deliverables Quality of work products TestingProvide inputs through - User acceptance scenarios Own and Manage DeploymentOwn and ManageProvide inputs through Development team (SOP, Risk plan and Rollout procedure, Application inputs) Production supportProvide inputs through ARC/RRC Own and Manage The Co-Managed IT Framework - HCL and Client Accountability Map

Why is Client AD initiative relevant for HCL?

5 We bring full life cycle capabilities to Transform & Run our Customers capabilities

6 Commercial Experience of providing Application Development service CustomerHCL Areas of EngagementHCL Maturity (Years) Jones Apparel Group/Nine WestAD, ASM8+ Dixons RetailAD, ASM, Infrastructure6+ FonterraAD, ASM6+ DPSGAD, ASM, Infrastructure7+ WKAD, ASM, Infrastructure1+ TimberlandAD, ASM3+ US FoodsAD2+ Office DepotAD, ASM, BPO, Infrastructure3+ Performance Food GroupAD, ASM, Infrastructure1+ RennerAD, ASM2+ Urban OutfittersAD1+ Bed Bath and BeyondAD, ASM1+ Sonoco PackagingAD, ASM, Infrastructure6+ months Ann Inc.AD, ASM, Infrastructure1+

7 Maturity of Engagements through various levers in People, Process & Technology

Critical Imperatives 8 Client Perspective Changing Business needs Changing technology landscape Strong Oracle Product Alignment Partnership Enablement to succeed HCL Perspective Need to understand the impact of change Become Enabler to change Deliver value to change Work on a true partnership mode Our Solution @ Strategic Level Creation of Transformation Board

9 Approach through an effective Transformation Board

10 Transformation Board Structure Land OLakes Management Barry LibensonCIO, Land OLakes Iggy JavellanaDirector, ADS Charlie CurranVP, Corporate Mark ThomeVP, Supply Chain Mike MacrieVP, Commercial Marvyn LallyDirector, EA HCL Management Vijay BalaExecutive Sponsor Steve LanchakTransformation Aravind VenkatClient Partner Alok MirchandaniRelationship Director Pawan VadapalliOracle Practice Working Group Arun SrinivasanBI Architect Lakshminarayanan SaravananEnterprise Architect Haritha SarmaWebCenter/SOA Architect Diana LoTest Architect Kishore KarnamJDE Soluion Architect Sachin MenonMicrosoft Architect

Transformation Board Ways of Working 11 Awareness Goal Setting Monitor or Track - Status Report the Status Encourage the Teams Create Awareness among all tracks of value creation Set the goals for leadership team Track the status of actual ideas Share and publish the reports on periodic basis Encourage teams by recognizing in larger forums and also Reward the best value creators Every Track should have teams volunteering to create awareness and one of the senior manager to program manage the same

12 Transformation Board Ways of Working Strategize Strategize with LOL Business on capabilities Strategize with Oracle on Product Roadmap Strategize on Transformational Initiatives Define Business benefits driven method/process Alignment IT Alignment with Business IT readiness with new products and technologies Integration of new products and technologies with existing LOL Landscape Roadmap Layout of multi- year multi- generational transformation roadmap Identify risks and dependencies Identify execution plan for individual projects Oversight Review Transformation projects Review post transformation benefits Measure, Manage and Report-out Transformation Board work to all stakeholders

HCLs Application Development Solution for Client

14 Client Objectives Application Development LOL Key ObjectivesHCL AD CapabilitiesRealization Drive a process centric IT organizationADEX frameworkThe framework focuses on Service Delivery, Service Management & Service Measurements Proactive & Predictive DeliveryAD IndustrializationLean IT to focus on eliminating waste, gain efficiency and doing more with less Effective integration of front end apps with ERP leveraging SOA SOA EnablementA case study demonstrating SOA capability using.NET framework Innovation - Eliminate the hand offs between design and development MDD Model Driven Development A case study that shows the use of MDD processes & tools that results in productivity gains To assess the software quality of the application landscape to plan for right investments HCLs Assess SMART framework Leverage the tools driven assessment of the application landscape and arrive at an effective remediation strategy Effective migration of application from VB to.NET Migration Factory ModelExecution framework that leverages process and automation tools for performing large scale migrations Effective framework and tools to standardize Architecture & Design initiatives Architecture & Design Accelerators HCL framework for Architecture & Design Effective governance across ASM and ADMetrics, Measurements & Dashboards HCL leverages PM Smart for identification, capture and reporting of key metrics

15 HCLs Application Development Framework ADEX

16 AD Philosophy: Recognizing the link between SDLC Roles Stage Gates SG0SG1SG2SG3SG4SG5SG6Post SG6 Stakeholder sign-off to size and scope High level design and cost +/- 30% Detailed design, cost and resourcing +/- 10% Delivery After Action Review and Project Closure Maintenance to Retirement Ready to build Ready to Deploy Deploy Land OLakes Program Manager Land OLakes Project Manager Land OLakes / HCL Business Analyst HCL Project/ Solution Architect HCL Developers HCL Test Manager HCL Test/ Validation Lead HCL PMO HCL Support Team

17 SDLC Phases and Global delivery model

18 Application Development Process Flow: Interaction between teams HCLs Development Process Requirements Requirements review Planning, Analysis and Estimation Estimation and Planning review Technical Design Review Analysis and Technical Design Test Plan Creation Construction and Unit Testing Integration, Regression, System & Performance Testing Testing Review and Approvals Implementation and Post release support Estimations Project Plans High Level Design Low Level Design Test Plans Coded Components, Updated Test Plans, Unit Testing Results Tested Components Test Results Implementation Plans & instructions Requirements Estimation & Planning Analysis & Design DevelopmentTesting Release & Post Release Deliverable HCL Offshore HCL Onsite Land OLakes Construction

19 Hand Over To Support: Key outcome of Application Development service Req Specification Concept Phase Test PlanningTest Execution Deploy Tech DesignsDevelopmentBug Fix Maintenance and Operations Development Team AM Team Regression / New Functionality Testing Defect Identification Defect Prioritization Re-Test (as needed) Business Need New Capability Live Content Available Help Desk Support Available Testing Scope Test Scenarios Test Cases Test Scripts Designs Solution Blueprint Detailed Estimates Conceptual Sketches Directional Alignment High-Level Feasibility High-Level Cost Estimates Review Design Document Skills Requirements Training Req. Identified Business Need Understood Detailed Requirements User Interface Specifications Capability Development Unit Testing Bugs Reported and Fixes Test report Open Errors Report Operations Procedure Ops Team Skill Fulfillment Update KEDB

20 Testing: Integrating Testing within the Application Development Process Dev QA Collaboration has been implemented at Deutsche Bank and GlaxoSmithKline Testing teams work as an extended customer team aligned with ADM team thus providing independent testing service in an integrated team structure. Business User Onsite Testing Team Development Team Offshore Testing Team Business Requirement Business Regression Test Plan Business Regression Test Execution Roll Out Project Initiation Doc Business Design Functional Specification UAT Test Plan User Acceptance Test Execution Roll Out Plan Knowledge Transfer Test Requirement Documentation Test Plan Test Case Writing Functional Regression Test Execution Test Result Summary & Defect Fixing Technical Design Technical Specification Development Unit Test Case Planning Unit Test Design Functional Test Execution Component Integration Test Execution Review & Sign Off Test Result Summary & Defect Fixing Unit Tested Application Integrated Testing Team Testing teams work as an extended customer team aligned with the ADM teams development life cycle; thus, providing an independent testing service in an integrated team structure. Test Completion Report

21 Project Structure for Small, Medium and Large Projects

HCLs Engagement Structure for Integrated Application Development & Maintenance 22

Delivery Mechanism 23 Higher Productivity Lower Cost Cost of Quality Assured In Process Quality Reusable Component Library Development Factory Migration Factory Test Harness Design Governance Affecting Development Cost Robust Design Base Architecture Excellence Design GovernanceDevelopment ProductivityQuality Excellence Powered on HCL CoE/ Tool Sets Prizm, arKMedes, Value Portal, PM Smart Regular Development Process HCL Development Process Development CostCost of QualityDesign Cost Reduced Engineering Cost Reduced Cost of Quality Design governance resulting in lower Engineering/ Deployment Cost

Resource Assignment Methodology for AD Projects 24 Key for Successful Resourcing is Planning JDE Distribution Consultant JDE Integration Consultant JDE Technical Consultant JDE Finance Consultant JDE Manufacturing Consultant JDE Integration/ BSSV Consultant OTM Consultant Orders FMW SOA Consultant FMW Webcenter Consultant Oracle VCP/ Demantra Consultant Oracle CRM On-Demand Consultant Mobility Architect .NET Consultant Java Consultant Sharepoint Consultant OBIA Consultant OBIEE Consultant EDI Consultant Test Manager Key Skills

Integrated Resource Management Process 25 Rolling Forecast No. of resources Experience levels Skill Roles Staff Planning Delivery unit Talent Planning Group Talent Acquisition Group Talent Mgmt. CoE Competence Building Training & Development Resource Readiness for Customer Specific Skills Induction on Customer Specific Tools & Technologies KPI Based Periodic Reporting % Resource Changes % fulfillment versus requisition % Attrition C-SAT on Resource performance &Productivity Resource Requisition Request 3 6 Months 8 Weeks Tools like IJP, Carrier Portal, Smart Recruit LOL Academy Resource Deployed At Offshore Identified Resource Pool Initial Screening as per Job Description Arrange Technical Discussion Resource Visa Readiness Resource On-Board at Onsite

Development Project Metrics: SLAs and KPIs for HCL Managed Projects 26 #MetricDefinitionsUnit of Measure 1Defect DensityDefects found/ Product Size (in KLOC/FPs)# Defects per unit 2ProductivityActual Size/ Actual Effort spent (in PHr)Size per effort 3Schedule Variation Actual Estimated (Original Plan)/ No. of planned elapsed days (Original Plan) * 100% Percentage 4Effort VariationEffort (Actual) Effort (Original Plan)/ Effort (Original Plan) * 100Percentage 5 Defect removal / Containment efficiency DRE= (E/ E+D) *100 where E = Pre-delivery errors (detected during all QC/ QA) activities D= Post delivery Defects Percentage 6Review Effectiveness(No of Defects found during Review/ Estimated defects) * 100Percentage 7Testing Effectiveness (No of Defects found during Testing/ Total No. Of testing Defects (before Delivery + Customer reported)) * 100 Percentage 8Mean Time To Repair(Time taken to resolve each Software Defect) / No. Of complaintsHours per complaint 9 Requirement Stability Index (RSI) (1- (No. Of Changes in Requirements)/ (total number of base-lined requirements)) * 100 Percentage 10 Effort spent on Re-work (Effort on Re-work/ Total Effort) * 100Percentage 11Cost Of QualityCost of Correction + Cost of Detection + Cost of PreventionCost in $ 12Cost of PreventionEffort spent on Training, Audits and Defect PreventionCost in $ 13Cost of DetectionEffort spent on Reviews, Inspection and TestingCost in $ 14Cost of CorrectionRework effort (Review, Testing, Inspection, Post Release defects)Cost in $

Experience Working within Multi-Vendor Application Development Scenario 27 Several of our other clients have adopted multi-vendor strategies for their ADM work to: Drive down cost through competition Speed deployment more scalable teams Increase innovation delivery approach Mitigate risk of a single supplier Multi-partner working Key CSFs: Optimised Delivery Model Single, badgeless team Consistent approach, plan & tools Clear RACI, OLAs and handoffs between teams Strong cross partner governance

Governance Process 28

Group1: JDE Technology OBIEE, Oracle Fusion Applications, JD Edwards/ BSSV, Oracle Database PL/SQL, ADF

Our Understanding of JDE Environment 30 2013 H2H1 20122014 H2H1 H2 Feed Winfield Dairy JDE 8.12.1 / Tools 8.98.4.2 Unity JDE 9.0.1 / Tools 8.98.4.2 JDE 8.12 / Tools 8.98.0.5 Retail JDE 8.9 / Tools 8.93 Chilton World V4R5 JDE EnterpriseOne / Tools SP22_O1 Feed World V4R5 Direct Ship JDE EnterpriseOne /Feed XE Stabilization

Methodology & Templates 31

More Templates 32

HCL Frameworks, Tools for Development 33 Batch User ID Creator Automated Creation / Updation of User IDs, roles, security records in JDE. Saves lot of configuration time for CNC by automating the user creation process against manual process Accelerated Table Conversion A few manual steps can be developed to reduce the overall time to run the Table Conversion process. This in turn will greatly reduce the downtime during the Go-Live Dynamic Data Selection Capture Capturing Dynamic Data Selection in JDE Reports provided by user while running a report Processing Option Mass Update Utility Update specific processing option values for several versions at the same time for quicker configuration Smart Script (To Check Windows settings on End User JDE Client) An automated script which records and validates necessary settings on End Users JDE Client and displays the result in a readable text. Can be very useful during upgrade/ roll-out / implementation Universal Batch Program A batch program created for Inbound JDE processes using flat files. Program gives the ability to interface one or more flat files (.txt,.CSV) stored in a shared folder into respective JDE tables

Project Structure for Small, Medium and Large Projects JD Edwards 34

Our Understanding of BI environment 35 Managing multiple Technologies: Process is cumbersome and effort intensive Lack of Collaboration Platform : Since multi- technology platform losing focus on enterprise level BI Workflows: Custom developed PL/ SQL jobs does not live upto the expectation of Enterprise Governance: Limited governance/ policies on data archiving, integration, LOB reports Support from Product Vendor: Need to have support contract various vendors Current State Challenges for BI Collaboration: One platform makes seamless collaboration various LOBs Enterprise Site Reports: Leverage of Out-of- Box Reports, Data Model and Workflows Enterprise Site Reports: Leverage enterprise BI Dynamic workflow implementation Report busting Store content management Supported Product Lines: Leverage multi- product support from single vendor. Upgradation: Leverage latest Product Version Upgrade (ex: OBI 10g to 11g) Possible future State Needs for One BI OvercomeMeet Key Pointers regarding Current State BI: LOL has various BI reporting tools OBI, BO, Microstrategy, Actuate, Cognos, Equinox LOL has many PL/ SQL and ftp jobs to transfer data from various system in addition to Informatica The primary objective of this engagement is to bring various BI platforms under one BI technology

Differentiator Oracle BI 36

Differentiator Oracle BI 37

Project Structure for Small, Medium and Large Projects Oracle BI 38

Group2: Microsoft & Oracle Web Technology Sharepoint Web parts C#.NET ASP.NET SQL Server including SSIS WebCenter Portal Development Weblogic UCM, CRM on Demand

Our Understanding of Web Development in WebCenter and UCM 40 Centralized Session Management Consistent Feel for Users on Websites Integration Patterns Adhering to Standards based Patterns Error Handling Mechanism Issues with user friendly error messages and Error handling Legacy Transformation of Web Applications For Example porting form base Web Applications into Web Center based Integration Portals Current State Challenges for BI Performance Standards Performance Testing & Fine tuning artifacts across applications Reusable Component Libraries Effective methodologies for leveraging on existing and standards based artifacts Deployment Strategies Governance Creating the necessary Governance Framework to run Aplication Development in Factory model PS3 to PS5 migration of WebCenter Web Content Integration Possible Future State Needs OvercomeMeet Key Pointers regarding Current State WebCenter & UCM: Utilize WebCenter Out of Box functionalities for Internet, Intranet based integrated applications Leveraging integration capabilities with Oracle SOA Document & web content management using WebCenter Content (UCM) Key Pointers regarding Current State There are about 5 WebCenter based applications Oracle UCM is used as a tool for managing and publishing content on these sites wherever required. Integrated with SiteMinder for Authentication

HCL Accelerators, Solution Components, Frameworks for Web Development 41 ACROSS THE TOTAL FMW DEVELOPMENT LIFE CYCLE Process Library Deployment Automation Framework ProcessWatch for Monitoring on Oracle CEP Logging Error Handling and Auditing Framework Oracle 10g to 11g Migration Accelerator Oracle 11g Development Knowledge Base HCL Static Analyzer for Oracle FMW portfolio of products JMS Administration Tool xFit End-to-end Integration Testing

HCLs Engagement Structure for Web Development Projects Project Manager(S) WebCenter/UCM Technical Architect(S) Configuration Engineer(S ) SMALL(

Our Understanding of Sharepoint usage within Land OLakes 43 Managing Multiple Websites: Process is cumbersome and effort intensive SharePoint Improvements Areas: Workflows Collaboration Autentication & Personalization Governance Employee Connect Integration with UCM Critical legacy applications on VB Low usage & functional capability of websites Current State Challenges for Web SP 2010 environment can be enhanced by the use of following features: Enterprise site templates Dynamic workflow implementation Wikis, blogs, integration with Office suites Content authoring & publishing, dynamic website creation Social media integration Manage content governance policies Enterprise Fishbowl solution to be implemented for integrating SharePoint 2010 with Oracle UCM Migration of legacy VB content to.Net Health & usability assessment of website and resolve gaps identified Future State Needs for Web OvercomeMeet Key Pointers on Current State SharePoint Recent investment in ShatePoint 2010 SharePoint is leveraged as a document repository SharePoint repository is currently being accessed by HCL to upload project related documents Key Pointers on Current State .Net Apps. There are about 36.Net sites for static content and about 14 sites for dynamic content Oracle UCM is used as a tool for managing and publishing content on these sites

Sharpoint Roadmap Collaboration & Content Management 44

Value Proposition IP Frameworks DifferentiatorsBenefits SharePoint Collaboration Adoption Framework (CAF): End-to-end Framework for collaboration from Run-the- Business to Change the Business aligned to industry- standard COBIT 4.1 1.Single framework addressing implementation of collaboration both at the strategic and the operational layers, resulting in process improvements 2.Granular level of guidance in implementation, architecture and best practices for a collaboration platform based on the overall enterprise strategy for improving Employee Engagement 3.Enhanced Customer Satisfaction 4.Generation of innovative ideas, enhanced sales pipeline and discovering opportunities Enterprise Collaboration Portal Solution (ECP) 1. Global Communication News channels Corporate Global widgets 2. Professional Networking User profiles Networking 3. Employee Connect Employee self-service Communities of Practice Peer-to-peer collaboration 4. Security & Governance Reports Auditing Security 45

Value Proposition Solution Accelerators DifferentiatorBenefits SP Auto Deploy One-click build and packaging Flexible User Roles Visually administer users, roles and permission by drag n drop users and roles around the hierarchy Pluggable Page Authorization & Customized Security Component Pluggable page authorization module for evaluating user requests against pre-set page entitlements Reusable Workflow Framework Create and manage workflows using Windows Workflow Foundation Image Text Editor Reusable Rich Text Editor which also allows basic image editing One-click deployment, drastic reduction in deployment effort in a project No license dependency because of usage of open source Combines the convenience of the 'tree view' with flexibility of 'user views Page authorization module provides an unbroken, seamless experience by automatically redirecting users to the correct web page Web-based console to interact with the organization Active Directory structure Text editing capabilities include font, paragraphs, bold, italic, underline, bullets, tables and other rich editing features through a dedicated toolbar 46

Value Proposition Solution Accelerators DifferentiatorBenefits eCommerce CoE (IP Framework) BlinkE: eCommerce CoEs SAAS Based Solution eCommerce Health Assessment Tool eCommerce Product Evaluation Tool Mobile Commerce Maximize Productivity Website Health Assessment w.r.t. Capabilities RoI framework for technology/product evaluation Ready available mCommerce framework Migration Factory (VB to.Net) 5 phase migration approach Industrialization: - Specialization of teams & competencies in different phases Tools:- Code quality assessment/migration automated testing Better Product quality Minimize of ROI Faster time to Market Increased customer satisfaction.Net IP/Framework .Net Continuous Integration framework: - Common build execution integrating modularized applications .NetArchitect+ generates.NET framework solutions based on Customer chosen Architectural patterns Enhanced FxCOP & BPA customized to include more rules as per Industry Best Practices Transparency in terms code quality and build process Earlier detection of integration issues Ensures compliance to standards MDD Model Driven development Creating marked Platform independent models at design phase facilitating code generation Transformation from Platform independent model to Platform specific model & Automated code generation based on models Ensures NO deviation between models(design) & code Accelerated Delivery, Improved TTM Reduce risks of human errors Code in compliance with intended architecture 47

Value Proposition Solution Accelerators DifferentiatorBenefits Microsoft Gold Partner, Global System Integrator & Reseller of Dynamics Suite Product Development Joint Go-to-Market Strategies Strategic vendor for Remote Infrastructure management Events & Regional User Groups Strategic insight of products including product roadmap Microsoft reach Reusable components & frameworks Microsoft learning academy and Smart.NET program UID Interactive consulting HFI and IIT alumni for usability, multichannel strategy Experience innovation cutting edge UX by ex-Google, Microsoft, PARC team Requirements design rapid design lifecycle using the lean method Presentation architecture custom UX for SFDC, SAP, Oracle, Mobile and TV Contextual browser present and author all channels on any device, at once Rapid Product Design user-centered design prototyping and automation FAST UX Library, speed of delivering multi-channel with consistent UX One brand experience manage unified customer experience 48

Project Structure for Small, Medium and Large Projects for Sharepoint Development 49

Proposed Mobility Implementation Roadmap Logistics Managers Work Bench Customer/ Consumer Connect Employee Connect Real time visibility into its fleet network availability for effective and cost effective execution Solution Newly developed recipes Information Management Test Kitchen Training Program Updates Farmer Training Modules Single time usage mobile coupons Mobile Payment Gateway for Farm and Crop Inputs Operational efficiencies Customer Satisfaction Benefits Service Management of vehicle uptimes Real time visibility of Vehicle Demand, Space Availability and dynamically schedule pickups and deliveries and maximize the return on his assets. Real time Vehicle and Driver performance management Field Service Management Corporate Dashboards & Communication Enterprise wide Work Flows and approval applications Human Resource Applications Real time information availability Increase Employee efficiencies 50

HCL Accelerators, Solution Components, Frameworks for Mobility Development Non Functional Device Business Layer Backend System Lifestyle Applications Process Re-engineering Porting Mobile Application Development Testing Backend Development and Integration UI Framework, LBS, Bluetooth device integration, Push message, Test framework, XML Parsing, Data Sync Offline Mode, Encryption/ Decryption, Data persistence, Logger, Performance, Session Management Payment Gateway adapters, Mobile Gateway, SMS Gateway, Map API, Device Type identification, Scheduler Dynamic Ticket Assignation, Business Process Engine, Workflow Management SOA based integration adapters, Hosting Platform (Metering, Billing, Licensing, SLA Management), Device Management, Application monitoring, Load Balancing, High Availability, Authentication, Reporting, Dashboard iOS, Win Mobile, BlackBerry, Android, Symbian Enterprise Driven End User Driven Enterprise Mobile Enablement Mobile Field Force Barcode Scanning, Near Field Communication, Augmented Reality 51

HCL Differentiator Mobility DifferentiatorBenefits REWARDING EXPERIMENTS ENABLED THROUGH SOLUTION ACCELERATORS UniScreen: HCLs Mobile Application Development Platform OptiCall: HCLs Optimized Call Routing Application Convenient lifestyle applications using AR, LBS, NFC, QR Enterprise Applications integrated with Backend systems MDM & MAP based solutions Reduced cost due to Technology Reuse Improved quality of mobility apps due to sharing of Best Practices Reduced time to market due to use of solution accelerators Reduced project delivery risk due to pooled experience BUILDING ALLIANCES Delivery of best of breed solutions by leveraging Partnerships BUSINESS AGILITY Improved productivity Quickest turnaround time for processes Provide best work-life balance for employees Anytime anywhere near real time availability of data Provide maximum flexibility to customers Increase in Customer Satisfaction Competitive Advantage Employee DrivenPartner DrivenConsumer Driven 52

HCL Differentiator Mobility DifferentiatorBenefits User Experience, Innovation and Design Practice Interactive Consulting HFI and IIT alumni for Usability, Multichannel strategy. Experience Innovation Cutting edge UX by ex-Google, Microsoft, PARC team. Requirements Design Rapid design lifecycle, using the Lean Method. Presentation Architecture Custom UX for SFDC, SAP, Oracle, Mobile and TV. Present and author all channels on any device, at once. Rapid Product Design User centered design prototyping and automation. FAST UX Library Speed of delivering multichannel with consistent UX. One Brand Experience Manage unified customer experience. Dedicated Mobility Lab Availability of broad technology skills Novel solutions for everyday challenges Helping business evolve leveraging mobile technologies Mobile Platform Experience Expertise using MAPs Spread of Skills HCL UniScreen: Mobile Enterprise Application Development Platform HCL OptiCall: Optimized Call Routing Application 53

HCLs Engagement Structure for Mobility Development Projects SMALL (< 1000 hrs)MEDIUM (1000 to 5000 hrs)LARGE (> 5000 hrs) ON OFF Project Manager (*) UX Designer (S) (*) UI/Web Designer (M) (*) Technical Leader (M) (*) Mobile Developer (A/I/M) Tester (A/I) Project Manager (S) ($) Business Analyst (S) ($) UX Designer (S) ($) LOL Project Manager BSA (*) Project Manager BSA Program Manager Project Manager BSA Associate (A) Intermediate (I) Mastery (M) Specialist (S)(*) - Part Time ($) - As Required Business Analyst (S) ($) UX Designer (S) (*) UI/Web Designer (M) (*) Mobility Solutions Architect (S) (*) Technical Leader (M) Mobile Developer (A/I/M) Tester (A/I) Business Analyst (S) UX Designer (S) (*) UI/Web Designer (M) Mobility Solutions Architect (S) Technical Leader (M) Mobile Developer (A/I/M) Tester (A/I/M) Project Manager (S) Business Analyst (S) ($) UX Designer (S) ($) Mobility Solutions Architect (S) ($) Tester (M/S) ($) Business Analyst (S) ($) 54

Group 3: Land OLakes Ways of Working & Testing Transformation Board Accountability Map Core and Flexible Team Project Structure HCL Investments

Approach through an effective Transformation Board 56

57 Transformation Board Structure Land OLakes Management Barry LibensonCIO Land OLakes Iggy JavellanaDirector, ADS Charlie CurranVP, Corporate Mark ThomeVP, Supply Chain Mike MacrieVP, Commercial Marvyn LallyDirector, EA HCL Management Sanjeev NikoreExecutive VP Vijay BCPG Steve LanchakTransformation Aravind VenkatClient Partner Alok MirchandaniRelationship Director Pawan VadapalliOracle Practice Working Group Arun SrinivasanJDE Solution Architect Lakshminarayanan SaravananEnterprise Architect Haritha SarmaWebCenter/SOA Architect Diana LoTest Architect Kishore KarnamJDE Technical Architect Sachin MenonMicrosoft Architect

Transformation Board Ways of Working 58 Awareness Goal Setting Monitor or Track - Status Report the Status Encourage the Teams Create Awareness among all tracks of value creation Set the goals for leadership team Track the status of actual ideas Share and publish the reports on periodic basis Encourage teams by recognizing in larger forums and also Reward the best value creators Every Track should have teams volunteering to create awareness and one of the senior manager to program manage the same

Transformation Board structure and Ways of Working Strategize Strategize with LOL Business on capabilities Strategize with Oracle on Product Roadmap Strategize on Transformational Initiatives Define Business benefits driven method/process Alignment IT Alignment with Business IT readiness with new products and technologies Integration of new products and technologies with existing LOL Landscape Roadmap Layout of multi- year multi- generational transformation roadmap Identify risks and dependencies Identify execution plan for individual projects Oversight Review Transformation projects Review post transformation benefits Measure, Manage and Report-out Transformation Board work to all stakeholders 59

Application Development Services: HCL and Client Accountability Map ActivityClientHCL Program ManagementOwn and ManageProvide inputs into the program roadmap through transformation board Project ManagementOwn and ManageProvide inputs through Project Communication (status report) Project Measurement (SLAs and KPIs) Sequencing of ProjectsOwn and ManageProvide inputs through Prizm output (TQ, FQ, MQ data) Product roadmap Resource availability Readiness to execute project (solution components) Scheduling of ProjectsOwn and ManageProvide inputs through Resource availability Readiness to execute project (solution components) Cost, Effort and Time estimates Demand ForecastingOwn and ManageProvide inputs through Value Portal Ideas Prizm output (TQ, FQ, MQ data) AOM operations BudgetingOwn and ManageProvide inputs through Cost, Effort and Time estimates Actual vs. Budget variance Project structure (onsite, offshore and team roles) 60

Application Development Services: HCL and Client Accountability Map ActivityClientHCL ResourcingOwn and ManageProvide inputs through Resource availability Resource utilization (core and flexible team) Unused AOM team capacity Skill mapping SolutionOwn and ManageProvide inputs through Transformation Board (Buy vs. Build, POC, Performance, Fitment) AD Center of Excellence (architectural considerations) Product roadmap DesignOwn and ManageProvide inputs through Transformation Board (leading practices, design principles) AD Center of Excellence (design principles. Tools) DevelopmentCo-ManagedCo-Managed through Deliverables Quality of work products TestingProvide inputs through - User acceptance scenarios Own and Manage DeploymentOwn and ManageProvide inputs through Development team (SOP, Risk plan and Rollout procedure, Application inputs) Production supportProvide inputs through ARC/RRC Own and Manage 61

Specific HCL Investments & Commitments for Application Development Services Locked in Rates HCLs rate card is applicable for entire 3 year period Fungible Resource Model Extend additional 120 offshore hours of capacity per month (8% addition) of Non Oracle skills for Service Requests at no cost No Hand Over To Support charges For HCL developed projects, there will be no Hand Over To support charges Transformation Board 1000 hours of Transformation services committed across different technologies 62

Why HCL?

Alignment Leverage understanding from AOM operations. Understand Business and IT priorities Integrated service delivery model for both AD and ASM Consolidation of current contractor-base and aggregation of IT spend Innovation focus Labs, Transformation Board, and Technology interlock Executive Management commitment Capability Drive towards Process Centric IT organization using ADEX framework Proactive Demand Management to ensure proactive and predictive delivery Focus on core capability, leveraging Centers of Excellence Quality and Value using embedded testing Commitment to AD KPIs and SLAs Investments Fixed Rate card for 3 years Investment in helping Land O Lakes initiate a Test Center of Excellence Transformation Board No cost HOTS for HCL managed projects Day 1 Readiness Core Team identified Flexible Team ability to scale based on your requirements Team of Solution Architects available to help frame the right governance process and enable this whole new way of working! 64

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