appendix 32 - desired technical service levels maintenance ...€¦ · with contract requirements...

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Essential Services Type

Component Activity Type REACTIVE / ROUTINE / RENEWAL /

REGULATORY

Activity Code

Activity Title Service Description Service action to rectify building component and ensure functionality of building

Current Level of Service Frequency

(How often we do the service if activity is

ROUTINE)

Number of buildings subject to

maintenance activity

(ROUTINE)

Target Frequency

(How often we do the service if activity is ROUTINE?)

ALL ROU Pest Control Monitoring to ensure building is free of pests including possums, rats, mice etc.

Monitor building and install traps or baits and remove pests if required Monitor building and install traps or baits and remove pests if required Bi monthly 1 Bi monthly

ALL ROU Termite Control Monitoring to ensure building is free of termites, white ants etc.

Monitor building and install chemical treatment to remove termites or similar pests if required

Monitor building and install chemical treatment to remove termites or similar pests if required

Yearly 4 Yearly

ALL ROU Building Cleaning Cleaning of nominated buildings in accordance withContract 1609 - Public Toilets Contract 1642 - Council Buildings

Clean and remove litter, sweep floor and external entrance areas

Clean all nominated aspects of buildings and remove litter in accordance with contract requirements

Clean and remove litter, sweep floor and external entrance areas

Clean all nominated aspects of buildings and remove litter in accordance with contract requirements

As per schedule

As per schedule

48 - public toilets

11 - Council buildings

As per cleaning contracts

Doors ROU Automatic Door Servicing Service automatic doors and report all maintenance requirements

240 Volt safeLimit/reed switch setting correctArm/channel/hingesBrake intensity okClosing speed safeOperator SecureSensor range and sensitivity setcontrol - mod/key switchEmergency exit push button/break glassSafety sensors checkedElectrical locking functionEarth wiring secureCharger voltage - lock off/lock onBattery voltage on loadEmergency egress during power failureElectrical locking reengages on power failureFloor guides checkedBottom rail conditionMechanical locks alignedDoor leaves aligned and squareFascia clean, secure, aligned and end plates secureAccess to operator safeService and safety lables affixedHanger/brackets secureTrack and Track wheels checkedAntirise rollers setEnd gear checkedDrive chain/belt checkedMotor/gearbox and mountsFailsafe testedReset after power failChain tension device

240 Volt safeLimit/reed switch setting correctArm/channel/hingesBrake intensity okClosing speed safeOperator SecureSensor range and sensitivity setcontrol - mod/key switchEmergency exit push button/break glassSafety sensors checkedElectrical locking functionEarth wiring secureCharger voltage - lock off/lock onBattery voltage on loadEmergency egress during power failureElectrical locking reengages on power failureFloor guides checkedBottom rail conditionMechanical locks alignedDoor leaves aligned and squareFascia clean, secure, aligned and end plates secureAccess to operator safeService and safety lables affixedHanger/brackets secureTrack and Track wheels checkedAntirise rollers setEnd gear checkedDrive chain/belt checkedMotor/gearbox and mountsFailsafe testedReset after power failChain tension device

6 Monthly 2 6 Monthly

Fire Services REG Fire Equipment Servicing Service fire equipment in accordance with current regulations and repair as required

Service fire equipment in accordance with current ESM regulations and repair as required

Service fire equipment in accordance with current ESM regulations and repair as required

As per schedule 86 Yearly

Fire Services ROU Smoke Detector Battery Changes

Change batteries to smoke detectors Change batteries to smoke detectors Change batteries to smoke detectors 6 Monthly 6 6 Monthly

Fixed Major Appliances ROU Boiling Water Unit Servicing Service boiling water units in accordance with current regulations and report all maintenance requirements

Service boiling water units in accordance with current regulations and report all maintenance requirements

Service boiling water units in accordance with current regulations and report all maintenance requirements

Yearly 19 Yearly

Guttering ROU Guttering Cleaning Remove dirt and debris from gutters and down pipes

Roof, gutters and downpipes to be cleaned of all leaves and twigsAll Rubbish to be removed from siteSite to be left clean and safeReport to be provided of any damage to roof, gutters or downpipesWork as per schedule

Roof, gutters and downpipes to be cleaned of all leaves and twigsAll Rubbish to be removed from siteSite to be left clean and safeReport to be provided of any damage to roof, gutters or downpipesWork as per schedule

As per schedule 216 Min 6 Monthly, max Bi Monthly. Refer to maintenance schedules.

Hot Water Service ROU Hot Water Service Servicing Service hot water services and report all maintenance requirements

Not currently undertaken Not currently undertaken Not currently undertaken

Every 2 years

HVAC REG HVAC Servicing Service nominated HVAC and report maintenance requirements

As per Maintenance Agreements:- Civic Centre - T Room - Airmaster / Air Repair (A/C)- Haden (A/C) - contract 6411

As per Maintenance Agreements:- Civic Centre - T Room - Airmaster / Air Repair (A/C)- Haden (A/C) - contract 6411

As per schedule (A/C)Yearly (Heating)

66 (A/C)37 (Heating)

As per schedule (A/C)Yearly (Heating)

Hygiene/Amenity Fixtures

ROU Hygiene/Amenity Fixtures Servicing

Service nominated hygiene / amenity features and report maintenance requirements

Sanitary disposal and hygiene services as per schedule Sanitary disposal and hygiene services as per schedule As per schedule 51 As per maintenance schedule

CURRENT SERVICE LEVEL DESIRED SERVICE LEVEL

Page 1 of 16



REGULATORY

Activity Code




ROUTINE)



(ROUTINE)

Target Frequency



Lifts REG Lift Servicing Service nominated lifts and report maintenance requirements

Check emergency telephone operationCheck door operation, door safeties, floor levels, emergency lighting and fire servicesCheck pit including safety switches, egress, lighting, buffers and housekeepingCheck counterweight, compensator ropes/chains and safety gearCheck bottom car guide shoes, clean under car equipmentClean car top, check car safeties, guarding and rooftop control operationCheck operation and condition of PDO, switches, limits, wiring, tracks, chainsHydraulic lifts - check rams, seals, caissons and empty any overflow drumsCheck car & cwt, guide shoes, lubricate sheaves, rope hitches, 1:1, PDO dash potsCheck landing buttons indication and gongsCheck, clean, lubricate locks, guides, upthrusts, tracks and closures, checkdoor safetyGeneral motor room equipment check including oil levels, belt tensions & brakesCheck MG & motor brushes, safeties and lightingGrease machines and sheavesCheck controller, contacts, carbons, pigtails, selectors, timers, OLs, terminals and wiringCheck rope hitches 2:1, inspect ropes and check sheaves for wearStrip and lubricate brake solenoid, plunger, pivots and adjust to data

Check emergency telephone operationCheck door operation, door safeties, floor levels, emergency lighting and fire servicesCheck pit including safety switches, egress, lighting, buffers and housekeepingCheck counterweight, compensator ropes/chains and safety gearCheck bottom car guide shoes, clean under car equipmentClean car top, check car safeties, guarding and rooftop control operationCheck operation and condition of PDO, switches, limits, wiring, tracks, chainsHydraulic lifts - check rams, seals, caissons and empty any overflow drumsCheck car & cwt, guide shoes, lubricate sheaves, rope hitches, 1:1, PDO dash potsCheck landing buttons indication and gongsCheck, clean, lubricate locks, guides, upthrusts, tracks and closures, checkdoor safetyGeneral motor room equipment check including oil levels, belt tensions & brakesCheck MG & motor brushes, safeties and lightingGrease machines and sheavesCheck controller, contacts, carbons, pigtails, selectors, timers, OLs, terminals and wiringCheck rope hitches 2:1, inspect ropes and check sheaves for wearStrip and lubricate brake solenoid, plunger, pivots and adjust to data

Quarterly 3 Quarterly

Plumbing fixtures REG Backflow Device Servicing Clean and service backflow device to ensure proper operation

Cleaning of strainers Tests on device Copy of test result to water authority and CouncilIn accordance with Water Industry Regulations 2006 and AS 2845

Cleaning of strainers Tests on device Copy of test result to water authority and CouncilIn accordance with Water Industry Regulations 2006 and AS 2845

Yearly 44 Yearly

Plumbing fixtures REG Grease Trap Cleaning Clean and service grease trap to ensure proper operation

Pump out and clean pits as per scheduleSouth East Water requirements

Pump out and clean pits as per scheduleSouth East Water requirements

As per schedule 14 As per maintenance schedule

Plumbing fixtures ROU Fountain Servicing Clean and service fountains to ensure proper operation

1 Quarterly

Pool ROU Pool Cleaning Not done by Facilities - part of lease agreement Not done by Facilities - part of lease agreement Not done by Facilities Managed by YMCA

Pool ROU Pool Maintenance Not done by Facilities - part of lease agreement Not done by Facilities - part of lease agreement Not done by Facilities Managed by YMCA

Rainwater Tanks ROU Rain Water Tank Service Clean tank and service to ensure proper operation


Yearly

Roof REG Roof Anchor Point MaintenanceService and repair roof anchor points Service and repair roof anchor pointsOHS Act 2004 & OHS Regulations 2007

Service and repair roof anchor pointsOHS Act 2004 & OHS Regulations 2007

Yearly 139 Yearly

Security Features ROU Alarm servicing Service nominated alarms and report maintenance requirements

Servicing of key pad Servicing of key pad Yearly 78 Yearly

Security Features ROU Security Patrol Security inspection at nominated sites Patrol of site three times per night Patrol of site three times per night Every night 12 Every night

Security Features ROU Alarm Monitoring Monitoring of alarm systems

Page 2 of 16



REGULATORY

Activity Code




ROUTINE)



(ROUTINE)

Target Frequency



Security Features ROU Security Gate Servicing Service nominated security gates and report maintenance requirements

Ensure safety signs are in place to warn all parties of gate testingRun gate system and assess operatioin of system prior to maintenanceIsolate gate power as necessary to perform mechanical and visual checksCheck and tighten all fasterners and fixings necessaryDisengate motor and check for ease of gate movement (fully open and close gate manually)Check all guide rollers and bearings are servicableCheck rear carraige rollers are serviceableCheck drive cog for wear and correct allignmentCheck tension on drive cog grub screwsCheck main front roller is serviceableSweep and clear back rail area of foreign objects and debrisClean gate cabinets as necessary inside and outsideCheck for rust or corrossion and rectify as necessary (tough up finished surface with approriate paint)Check and tension trolley assembly as requiredReengage, check and adjust drive motor platformCheck motor disengagement assembly for correct functionCheck main cabinet lock is functional and lubricateCheck control cabinet lock is functional and lubricateCheck back rail enclosure gate is padlocked (advise customer if lock missinCheck tension on all back rail, end post and main housing hold down fixingsCheck all warning signs are in place and legibleCheck all warning stickers are in place and legibleCheck back rail safety fence is intactCheck polycarbonate safety sheild is in place and secureCheck proximity bars are secure and correctCheck motor oil leaks and rectify if necessaryReinstate power as necessary to perform electrical checksCheck proximity sensor is serviceable and check for correct clearancesCheck and test correct function of warning strobe lightCheck and test correct function of audible buzzer alert

Ensure safety signs are in place to warn all parties of gate testingRun gate system and assess operatioin of system prior to maintenanceIsolate gate power as necessary to perform mechanical and visual checksCheck and tighten all fasterners and fixings necessaryDisengate motor and check for ease of gate movement (fully open and close gate manually)Check all guide rollers and bearings are servicableCheck rear carraige rollers are serviceableCheck drive cog for wear and correct allignmentCheck tension on drive cog grub screwsCheck main front roller is serviceableSweep and clear back rail area of foreign objects and debrisClean gate cabinets as necessary inside and outsideCheck for rust or corrossion and rectify as necessary (tough up finished surface with approriate paint)Check and tension trolley assembly as requiredReengage, check and adjust drive motor platformCheck motor disengagement assembly for correct functionCheck main cabinet lock is functional and lubricateCheck control cabinet lock is functional and lubricateCheck back rail enclosure gate is padlocked (advise customer if lock missinCheck tension on all back rail, end post and main housing hold down fixingsCheck all warning signs are in place and legibleCheck all warning stickers are in place and legibleCheck back rail safety fence is intactCheck polycarbonate safety sheild is in place and secureCheck proximity bars are secure and correctCheck motor oil leaks and rectify if necessaryReinstate power as necessary to perform electrical checksCheck proximity sensor is serviceable and check for correct clearancesCheck and test correct function of warning strobe lightCheck and test correct function of audible buzzer alert


Shower Base ROU Shower Base Cleaning Clean shower base including removal of graffiti and unauthorised material as per cleaning contract 1642

Clean and sanitise showers to ensure build up of soap and body fats are removed and mould/mildew is removed from tiles/grouting

Clean and sanitise showers to ensure build up of soap and body fats are removed and mould/mildew is removed from tiles/grouting

Daily 11 As per maintenance schedule

Sinks/Basins/Baths ROU Sink / Basin Cleaning Clean sink/ basin as per cleaning Contracts 1609 and 1642

Clean and disinfect hand basins

Thoroughly clean and remove all stains and smears from hand basins and sinks

Clean and disinfect hand basins

Thoroughly clean and remove all stains and smears from hand basins and sinks

As per schedule

Daily

48 - public toilets


As per maintenance schedule

Surface Finishing (excluding Floors)

ROU Surface Finishing Cleaning Clean surface including removal of graffiti and unauthorised material

Only undertaken as a reactive activity Only undertaken as a reactive activity As per maintenance schedule

Switchboard ROU Switchboard Maintenance Service nominated switchboards and report maintenance requirements


Yearly

Tapware REG Thermostatic Mixing Valve Servicing

Service thermostatic mixing valves in accordance with current regulations

Service thermostatic mixing valves in accordance with current regulations Service thermostatic mixing valves in accordance with current regulations Yearly 52 Yearly

Toilet ROU Toilet/ Urinal Cleaning Clean toilet / urinal as per Contract 1609 (Public Toilets) and Contract 1642 (Council Buildings)

Clean and disinfect toilet bowls and urinals, check and replenish toilet paper, replenish urinal deodorising balls, clean urinal traps

Wash covers, seats, pedestals, urinals and stainless steel buttons with disinfectant. Ensure all plumbing fittings are functional.

Clean and disinfect toilet bowls and urinals, check and replenish toilet paper, replenish urinal deodorising balls, clean urinal traps

Wash covers, seats, pedestals, urinals and stainless steel buttons with disinfectant. Ensure all plumbing fittings are functional.

As per schedule

Daily

48 - public toilets


As per maintenance schedule

Page 3 of 16



REGULATORY

Activity Code




ROUTINE)



(ROUTINE)

Target Frequency



Toilet ROU Sani Sleeve Replacement Replace Sani Sleeves in public toilets to maintain freshness due to reduction in water flush usage

Replace Sani Sleeves in public toilets to maintain freshness due to reduction in water flush usage

Replace Sani Sleeves in public toilets to maintain freshness due to reduction in water flush usage


Windows ROU Window Cleaning Clean windows in accordance with cleaning contract 1642

Spot clean windows dailyWash windows both sides monthlyRemove cobwebs quarterly

Spot clean windows dailyWash windows both sides monthlyRemove cobwebs quarterly

As per schedule 11 As per maintenance schedule

Plant ROU Generator Servicing Service nominated generators and report maintenance requirements

COOLING SYSTEMCoolant levelcondition of hosesEmersion water heaterPumpfan belts fan guardradiator coreFUEL SYSTEMfuel pumpinjectorsfuel tankfuel lift pumpFuel filter check or changeENGINE EXHAUST SYSTEMexhaust manifoldexhaust silencerexhaust system conditionLUBRICATING OIL SYSTEMEngine oil check/changegovernor oil check/changeoil filters check/changeBED FOUNDATIONalternator hold down boltsengine hold down boltsresilient mountsbase frameENGINE PROTECTION SYSTEMfuel solenoid and linkagehigh water temp. switchlow oil pressure switchoverspeed/underspeed switchlow water switchcontrol system typeCONTROL PANEL SECTIONfuses and overloads tripsindicator lamps and alarmscable connections and wiremeters and instrumentationALTERNATOR

COOLING SYSTEMCoolant levelcondition of hosesEmersion water heaterPumpfan belts fan guardradiator coreFUEL SYSTEMfuel pumpinjectorsfuel tankfuel lift pumpFuel filter check or changeENGINE EXHAUST SYSTEMexhaust manifoldexhaust silencerexhaust system conditionLUBRICATING OIL SYSTEMEngine oil check/changegovernor oil check/changeoil filters check/changeBED FOUNDATIONalternator hold down boltsengine hold down boltsresilient mountsbase frameENGINE PROTECTION SYSTEMfuel solenoid and linkagehigh water temp. switchlow oil pressure switchoverspeed/underspeed switchlow water switchcontrol system typeCONTROL PANEL SECTIONfuses and overloads tripsindicator lamps and alarmscable connections and wiremeters and instrumentationALTERNATOR


Treatment Plant ROU Treatment Plant Servicing Service nominated treatment plant and report maintenance requirements

Not done by Facilities - part of lease agreement Not done by Facilities - part of lease agreement Managed by YMCA

Fixed Major Appliances REG Testing and tagging Test and tag appliances in accordance with OHS Act 2004 & AS/NZS 3760

Test and tag appliances in accordance with OHS Act 2004 & AS/NZS 3760 As per maintenance schedule

Access and Egress

Doors REG Exit Doors inspection Inspection to ensure doors are intact, operational and fitted with conforming hardware. Reference BCA D

Inspection to ensure doors are intact, operational and fitted with conforming hardware. Reference BCA D

Quarterly As per maintenance schedule

Access and Egress

REG Paths of Travel to Exits inspection

inspection to confirm travel paths are intact. Reference BCA D inspection to confirm travel paths are intact. Reference BCA D Quarterly As per maintenance schedule

Ancillary Provisions

REG Emergency Power supply inspection

Inspection. Reference BCA G3.8 Inspection. Reference BCA G3.8 6 Monthly As per BCA requirements

Fire Resistance Fire Services REG Fire Dampers inspection Inspection to AS 1851.6. Reference AS 1682.2 Inspection to AS 1851.6. Reference AS 1682.2 Yearly As per BCA requirements

Fire Resistance Doors REG Fire Doors inspection Inspection to AS 1851.7. Reference AS 1905.1BCA Spec. C3.4

Inspection to AS 1851.7. Reference AS 1905.1BCA Spec. C3.4

Monthly As per BCA requirements

Fire Resistance Walls REG Fire Indices Materials inspection

Inspection to confirm no materials with potentially non - conforming fire indices occur. Reference BCA C 1.10, AS 1530.3

Inspection to confirm no materials with potentially non - conforming fire indices occur. Reference BCA C 1.10, AS 1530.3

Yearly As per BCA requirements

Fire Resistance Lifts REG Fire Isolated lift shafts inspection

Inspection. Reference BCA C Inspection. Reference BCA C Yearly As per BCA requirements

Fire Resistance REG Fire Isolated passageways inspection

Inspection. Reference BCA C & D Inspection. Reference BCA C & D Yearly As per BCA requirements

Fire Resistance Ramps REG Fire Isolated Ramps inspection Inspection. Reference BCA C & D Inspection. Reference BCA C & D Yearly As per BCA requirements

Fire Resistance Stairs & Landings REG Fire Isolated stairs inspection Inspection. Reference BCA C & D Inspection. Reference BCA C & D Yearly As per BCA requirements

Page 4 of 16



REGULATORY

Activity Code




ROUTINE)



(ROUTINE)

Target Frequency



Fire Resistance Walls REG Fire Protective Coverings inspection


Fire Resistance Walls REG Fire rated Access Panels inspection

Inspection to AS 1851.7. Reference BCA C3 Inspection to AS 1851.7. Reference BCA C3 Yearly As per BCA requirements

Fire Resistance Walls REG Fire rated Control Joints inspection


Fire Resistance Walls REG Fire Rated Materials applied to Building Elements inspection


Fire Resistance REG Fire Resisting Shafts inspection


Fire Resistance Structural Frame REG Fire Resisting Structures inspection


Fire Resistance Windows REG Fire Shutters inspection Inspection. Reference AS 1905.2, BCA Spec. C3.4 Inspection. Reference AS 1905.2, BCA Spec. C3.4 Yearly As per BCA requirements

Fire Resistance Windows REG Fire Windows inspection Inspection. Reference BCA Spec. C3.4 Inspection. Reference BCA Spec. C3.4 Yearly As per BCA requirements

Fire Resistance Doors REG Smoke Doors inspection Inspection to AS 1851 equivalent. Reference BCA Spec. C3.4 Inspection to AS 1851 equivalent. Reference BCA Spec. C3.4 Monthly As per BCA requirements

Fire Resistance REG Penetrations in Fire Rated Structures inspection

Inspection. Reference BCA C3 Inspection. Reference BCA C3 Yearly As per BCA requirements

Fire Resistance Structural Frame REG Lightweight Construction inspection

Inspection. Reference BCA C 1.8 Inspection. Reference BCA C 1.8 Yearly As per BCA requirements

Fire Resistance REG Stairwell Pressurisation Systems inspection

Inspection to AS 1851.6. Reference AS 1668.1, BCA E2.2 Inspection to AS 1851.6. Reference AS 1668.1, BCA E2.2 Monthly As per BCA requirements

Fire Resistance REG Static Water Storage inspection

Inspection. Reference AS 2118, AS 2419.1, BCA E1 Inspection. Reference AS 2118, AS 2419.1, BCA E1 Yearly As per BCA requirements

Fire Resistance REG Vehicular Access for Large Isolated Buildings inspection

Inspection to confirm access is maintained. Reference BCA C2.4 Inspection to confirm access is maintained. Reference BCA C2.4 Yearly As per BCA requirements

Health and Amenity

HVAC REG Air conditioning Systems inspection

Inspection to AS 1851.6 and AS 3666. Reference AS1668, BCA Part F4 Inspection to AS 1851.6 and AS 3666. Reference AS1668, BCA Part F4 Monthly As per BCA requirements

Services and Equipment

Fixed Signs & Boards REG Exit Signs inspection Inspection to AS 2293.2. Reference AS 2293.1, BCA E4 Inspection to AS 2293.2. Reference AS 2293.1, BCA E4 6 Monthly As per BCA requirements


Electrical Hardware REG Fire Brigade Connection inspection

Inspection to AS 1851.8. Reference BCA Vic H103 Inspection to AS 1851.8. Reference BCA Vic H103 Weekly As per BCA requirements


Walls REG Fire Control Centre inspection Inspection. Reference BCA Spec. E 1.8 Inspection. Reference BCA Spec. E 1.8 Yearly As per BCA requirements


Switchboard REG Fire Control Panels inspection Inspection to AS 1851.8. Reference AS 1603.4, BCA Vic. H101 Inspection to AS 1851.8. Reference AS 1603.4, BCA Vic. H101 Weekly As per BCA requirements


Fire Services REG Fire Detector and Alarm Systems inspection

Inspection to AS 1851.8. Reference AS1670, BCA E2.2a Inspection to AS 1851.8. Reference AS1670, BCA E2.2a Weekly As per BCA requirements


Fire Services REG Fire Extinguisher inspection Inspection to AS 1851.1. Reference AS 2444, BCA E1.6 Inspection to AS 1851.1. Reference AS 2444, BCA E1.6 6 Monthly As per BCA requirements

Services and Fire Services REG Fire Hose Reels inspection Inspection to AS 1851.2. Reference BCA E 1.4, AS 2441 Inspection to AS 1851.2. Reference BCA E 1.4, AS 2441 6 Monthly As per BCA requirementsServices and Equipment

Fire Services REG Fire Hydrants inspection Inspection to maintain access and serviceability of hydrants. Reference AS 2419.1, BCA E 1.3

Inspection to maintain access and serviceability of hydrants. Reference AS 2419.1, BCA E 1.3

6 Monthly As per BCA requirements


Fire Services REG Fire mains inspection Ensure serviceability is maintained. Reference AS 2419.1, AS 2118, BCA E1

Ensure serviceability is maintained. Reference AS 2419.1, AS 2118, BCA E1

Yearly As per BCA requirements


Fire Services REG Smoke Alarms inspection Inspection to AS 1851.6 (as applicable). Reference BCA E 2.2 G3.8, Vic. H103

Inspection to AS 1851.6 (as applicable). Reference BCA E 2.2 G3.8, Vic. H103



REG Smoke Control Measures inspection

Inspection to AS 1851.6. Reference BCA E2, G3.8, H1 Inspection to AS 1851.6. Reference BCA E2, G3.8, H1 Monthly As per BCA requirements


REG Smoke Vents inspection Inspection to AS 1851.5. Reference AS 2665 BCA E2.2, G3.8 Inspection to AS 1851.5. Reference AS 2665 BCA E2.2, G3.8 6 Monthly As per BCA requirements


Fire Services REG Sprinkler Systems inspection Inspection to AS 1851.3. Reference BCA E1.5, AS 2118. Code of practice for installation of residential life safety sprinkler systems

Inspection to AS 1851.3. Reference BCA E1.5, AS 2118. Code of practice for installation of residential life safety sprinkler systems

Weekly As per BCA requirements


Lifts REG Emergency Lifts inspection Inspection to OHS Regs 1995. Reference AS1735.2, BCA E 3.4 Inspection to OHS Regs 1995. Reference AS1735.2, BCA E 3.4 Weekly As per BCA requirements


Lighting REG Emergency Lighting inspection Inspection to AS 2293.2. Reference AS 2293.1, BCA E4 Inspection to AS 2293.2. Reference AS 2293.1, BCA E4 6 Monthly As per BCA requirements


REG Emergency Warning & Intercommunication Systems inspection

Inspection to AS 1851.10. Reference AS 2220, BCA E4.9 Spec. E1.5 Spec. E1.7

Inspection to AS 1851.10. Reference AS 2220, BCA E4.9 Spec. E1.5 Spec. E1.7



HVAC REG Mechanical Ventilation Systems inspection

Inspection to AS 1851.6. Reference AS 1668 BCA E 2.2, G3.8 Spec. H1.3 Inspection to AS 1851.6. Reference AS 1668 BCA E 2.2, G3.8 Spec. H1.3 Monthly As per BCA requirements


Lifts REG Warning Systems Associated with Lifts inspection

Inspection. Reference BCA E3 Inspection. Reference BCA E3 Yearly As per BCA requirements

Special Use Buildings

Walls REG Fire Curtains inspection Inspection. Reference BCA H 1.3 Inspection. Reference BCA H 1.3 Yearly As per BCA requirements

Page 5 of 16



REGULATORY

Activity Code




ROUTINE)



(ROUTINE)

Target Frequency



Car Park Surface ROU Pavement Markings Maintenance

Reinstatement of line marking and/or replacement of damaged/dislodged or missing reflective & non-reflective pavement markers on car park/access road surface.

Nil 3 year cycle

Car Park Surface ROU Unsealed Surface Repair (Grading)

Treatment to reduce corrugations, potholes,and rutting to maintain shape and crossfall of unsealed car parks/access roads and restore trafficable surface condition.

Nil 3 times per year

Footpaths ROU Weed Control /Edge Control Treatment to remove grass and/or weeds encroaching onto footpaths and to remove weeds growing within constructed (asphalt/ brick paved or unsealed) footpaths.

Nil 6 month cycle - Council owned/ operated facilities/ properties

Site Vegetation ROU Pruning - Trees & Shrubs Tree and/or shrub shaping to control future growth, provide for long-term stability/health and maintain desired height, lateral and sight clearances. Pruning to address dead/diseased and/or damaged limbs.

Nil 12 month cycle

Site Vegetation ROU Grass Cutting Nil 5 week cycle (Apr-Oct)3 week cycle (Nov-Mar)

Site Vegetation ROU Garden Bed Maintenance Maintenance of plants in selected garden beds

Nil 3 week cycle

Page 6 of 16



REGULATORY

Activity Code Activity Title Service Description Service action to rectify building component and ensure functionality of building

Current Level of Service Target Response Time for Initial Assessment /

Inspection (REACTIVE only)

Target Time for Temporary

Works (REACTIVE

only)

Target Time to Rectify Failure (REACTIVE only)

Number of requests

(REACTIVE)

Defect Code Proposed Service Standard / Intervention Level when the severity of the defect should not be ignored.

(What is the SEVERITY trigger for work to be undertaken for REACTIVE activities)

Proposed Service Standard / Intervention Level when the extent of

the defect requires rectification

(What is the EXTENT trigger for work to be undertaken for REACTIVE activities.)

Target Response Time

for Initial Assessment /

Inspection (REACTIVE

only)

Target Response Time for

Temporary Works for High/ Extreme Risks (REACTIVE

only)

Target Response

Time to Rectify Failure

(REACTIVE only)

ALL REA BL-REA-001 Asbestos Removal Asbestos removal in accordance with current regulations

Provide temporary repair if defect poses a safety risk

Remove asbestos if the affected component requires maintenance due to other defects or if the component is deteriorated to the extent that a safety risk is evident


Remove asbestos if the affected component requires maintenance due to other defects or if the component is deteriorated to the extent that a safety risk is evident

1 day 1 day 30 days 1 D107 Asbestos Visible >0% of component area 1 day 1 day Extreme and 5 days for High risks

60 days

ALL REA BL-REA-002 Graffiti Removal Removal of graffiti and unauthorised material attached to all building component surfaces

Remove reported graffiti if visible. Treat areas only with graffitti.Repaint painted surfaces, pressure clean all other surfaces

Remove reported graffiti if visible. Treat areas only with graffitti.Repaint painted surfaces, pressure clean all other surfaces

3 days 1817 D055 Graffiti Visible >0% of component area 3 days 1 day Extreme and 5 days for High risks

5 days

ALL REA BL-REA-003 Pest Control Treatment to remove animal pests including possums, rats, mice etc.

If reported, install traps or baits and remove pests If reported, install traps or baits and remove pests 5 days 193 D108 Animal Pests (rodents, possums etc) Evident >0% 3 days 1 day Extreme and 5 days for High risks

30 days

ALL REA BL-REA-004 Termite Control Treatment to remove termites, white ants etc.

Chemical treatment to remove termites including followup treatment or similar pest if damage is evident.

Chemical treatment to remove termites including followup treatment or similar pest if damage is evident.

10 days Included in pestcontrol

D092 Termite Damage Termite presence is evident >0% 2 days 1 day Extreme and 5 days for High risks

20 days

ALL REA BL-REA-005 Mould Removal Investigation and treatment of mould cause. May include treatment prior to painting, installation of vents plumbing or other works

Remove mould and investigate cause. Treat areas only with mould.

May include treatment prior to painting, installation of vents plumbing or other works

Remove mould and investigate cause. Treat areas only with mould.

May include treatment prior to painting, installation of vents plumbing or other works

5 days - High Profile Buildings20 days - Other Buildings

10 D076 Mould Visible 6 to 10% 3 days 1 day Extreme and 5 days for High risks

30 days

Blinds & Awnings REA BA-REA-001 Blind & Awning Cleaning Cleaning of blind or awnings Clean affected area if defect is expected to deteriorate the condition of the blind. Clean or replace blind if effected area geater than 10%

Clean affected area if defect is expected to deteriorate the condition of the blind. Clean or replace blind if effected area geater than 10%

Service not offered

D090 StainsD076 MouldD055 Graffiti

VisibleVisibleVisible

1 to 5%1 to 5%>0% of component area

3 days 1 day Extreme and 5 days for High risks

30 days

Blinds & Awnings REA BA-REA-002 Blind & Awning Maintenance Repair/ replacement of damaged/ missing and/or deteriorated components of a blind or awning

Provide temporary repair or removal if defect poses a safety risk

Repair or replace damaged/ missing and/or deteriorated components if the defects render the blind or awning non-functional and/or diminish the aesthetics of the building in high profile locations


Repair or replace damaged/ missing and/or deteriorated components if the defects render the blind or awning non-functional and/or diminish the aesthetics of the building in high profile locations

3 days 5 days 30 days 33 D007 BurntD010 CorrosionD017 Damaged HandleD019 Damaged RollerD023 Damaged/ Distorted/ Buckled FrameD046 Fading/ DiscolourationD048 FrayingD056 HolesD065 Loose/ Damaged Brackets/Fasteners/ FixingsD070 Loss of Surface TextureD088 Scratching/ Scarring/ ScuffingD093 Torn

VisibleDefect visible and affecting a critical subcomponentComponent is not functionalComponent is not functionalComponent is not functional10 to 50% loss of colour intensity25 to 75mm5 to 25mm diaComponent is not functionalVisibleVisible50 to 100mm

1 to 5%5 to 10%>0%>0%>0%26 to 50%11 to 20%5 to 10%1 to 50%10 to 25%5 to 10%>0%


30 days

Ceilings REA CE-REA-001 Ceiling Maintenance Repair/ replacement of damaged or deteriorated ceiling panels.


Repair defect of the ceiling surface area of the room is affected. Treat area affected only.Works may include plaster works, repainting, tiling, carpentry and repair or replacement of insulation/ sislation.


Repair defect if more than 5 % of the ceiling surface area of the room is affectedWorks may include plaster works, repainting, tiling, carpentry and repair or replacement of insulation/ sislation.

1 day 1 day 15 days 104 D007 BurntD011 CrackingD024 Damaged/ distorted/ buckled grid D027 Damaged/ missing manhole coverD029 Damaged/ missing vent coverD054 GougingD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD076 MouldD084 Protruding fixings/ nails.D086 Rotting timberD083 Peeling/ flaking/ loss of surface textureD055 GraffitiD088 Scratching/ scarring/ scuffingD090 Stains

Visible3 to 10mmComponent is not functionalComponent is not functional Component is not functional20 to 50mm diaVisibleVisibleVisible>0 - possible component failureVisible>500mm in length or >900mm2VisibleVisibleVisible

>0%5 to 10%5 to 10%>0%>0%5 to 10%10 to 25%>0%5 to 10%>0%1 to 5%11 to 20%>0%10 to 25%5 to 10%


30 days

Ceilings REA CE-REA-002 Glass Panel Maintenance Replacement / reglazing/ retinting damaged glass panes . Including repair of seal

Provide temporary repair if defect poses a safety or security risk

Repair/ replace / reglaze and or retint damaged glass panes of effected area. Including repair of seal


Repair/ replace / reglaze and or retint damaged glass panes . Including repair of seal

1 day 1 day 5 days Included in glass replacement

D015 Damaged glass panesD045 Faded glass tintingD052 Gaps in SealD064 Loose Glass Pane

Cracked and not functional10 to 50% loss of tinting integrity5 to 10mmComponent is not functional

>0%>0%10 to 25%>0%

1 day 1 day Extreme and 5 days for High risks

20 days

Ceilings REA CE-REA-003 Structural Ceiling Maintenance Repair / replacement of damaged or deteriorated structural components

Obtain structural engineering report and undertake repair works as recommended in the timeframes recommended




1 day 1 day 20 days or as recommended in the structural engineering report

Included in ceiling maintenance

D036 DisplacementD099 Warping/ sagging/ BucklingD023 Damaged/ distorted/ buckled frameD084 Protruding fixings/ nails.D086 Rotting timber

5 to 25mmVisibleComponent is not functional>0 - possible component failureVisible

11 to 15%>0%10 to 20%>0%6 to 15%


60 days

Curtains REA CU-REA-001 Curtain Cleaning Cleaning of a curtains, including graffiti removal

Nil Nil Service not offered

D076 MouldD090 Stains

VisibleVisible

6 to 10%6 to 10%


30 days

Curtains REA CU-REA-002 Curtain Maintenance Repair/ replacement of damaged/ missing and/or deteriorated curtain including subcomponents


Repair/ replacement of curtain and/ or subcomponents such as curtain mechanism, frame etc only if curtain is not functional


Repair/ replacement of curtain and/ or subcomponents such as curtain mechanism, frame etc only if curtain is not functional

1 day 1 day 20 days 25 D007 BurntD017 Damaged handleD023 Damaged/ distorted/ buckled frameD046 Fading/ discolourationD048 FrayingD071 Mechanical faultD093 TornD106 Worn outD056 Holes

Visible Component is not functionalComponent is not functional10 to 50% loss of colour intensity25 to 75mmDefect is evident but component is functional25 to 75mmVisible wear and tear5 to 25mm dia

6 to 10%>0%>0%26 to 50%11 to 20%>0%>0%26 to 50%6 to 10%


30 days

Desks/Cabinets/ Shelving

REA DC-REA-001 Desk/ Cabinet / Shelving Maintenance

Repair/ replacement of damaged subcomponents including hinges, frame, door etc


Repair/ replacement of desk/shelf/cabinet and/ or subcomponents only if it is not functional


Repair/ replacement of desk/shelf/cabinet and/ or subcomponents only if it is not functional

1 day 1 day 20 days D007 BurntD011 CrackingD017 Damaged handleD018 Damaged hingesD023 Damaged/ distorted/ buckled frameD032 Difficult to open/closeD046 Fading/ discolourationD056 HolesD059 Lifting/ splitting seams/jointsD061 Loose / missing componentD070 Loss of surface textureD076 MouldD083 Peeling/ flaking/ loss of surface textureD084 Protruding fixings/ nails.D086 Rotting timberD088 Scratching/ scarring/ scuffingD090 StainsD095 UnevenD099 Warping/ sagging/ buckling

Visible1 to 5mmComponent is not functionalComponent is not functionalComponent is not functionalCan be opened/closed but with considerable force or does not open completely10 to 50% loss of colour intensity5 to 25mm dia20 to 50mmLooseVisibleVisible>500mm in length or >900mm2>0VisibleVisibleVisibleDefect is visible but not affecting functionalityComponent is not functional

6 to 10%4 to 6%1 to 50%1 to 50%>0%11 to 20%26 to 50%6 to 10%16 to 40%>0%26 to 50%6 to 10%6 to 10%>0%>5%11 to 20%11 to 20%>0%>0%


30 days


REA DC-REA-002 Repair/ Replace Lock Repair/ replace damaged lock Provide temporary repair if defect poses a safety or security risk

Repair or replace damaged lock only if not functional.Works may include re-keying lock, installation of new locks, replacement of keys, installation of temporary locks



1 day 1 day 5 days - High Profile Buildings40 days - Other Buildings

Within lock maintenance

D080 Not lockable Cannot be locked >0% 3 days 1 day Extreme and 5 days for High risks

30 days

Doors REA DO-REA-001 Corrosion Treatment Remove corrosion and investigate cause. May include treatment prior to painting, installation of vents plumbing or other works


Repair or replace affected component only if affecting security or operationWorks may include repainting


Repair or replace affected component only if affecting security or operationWorks may include repainting

1 day 1 day 40 days Nil D010 Corrosion Defect visible and affecting a critical subcomponent 11 to 20% 3 days 1 day Extreme and 5 days for High risks

30 days

Doors REA DO-REA-002 Door Surface Maintenance Repaint or repair deteriorated door surface finish including frame

Repaint or repair deteriorated door surface finish including frame only for habitable or occupied buildings

Repaint or repair deteriorated door surface finish including frame only for habitable or occupied buildings

10 days - High Profile Buildings - Preschools20 days Pavilions

D083 Peeling/ flaking/ loss of surface textureD088 Scratching/ scarring/ scuffingD054 Gouging

>500mm in length or >900mm2Visible20 to 50mm dia

11 to 20%26 to 50%11 to 20%


30 days

Doors REA DO-REA-003 Electrical Component Maintenance

Repair electrical fault including sensors


Repair faults that render the door non operational


Repair faults that render the door non operational

1 day 1 day 3 days D005 Broken button/ switchD040 Electrical faultD078 Non functional sensors

Component is not functionalElectricity cuts out/ Sparking/Non OperationalNon functional

>0%>0%>0%


20 days

Doors REA DO-REA-004 Glass Replacement Replace damaged glass pane Provide temporary repair if defect poses a safety or security risk

Replace damaged pane


Replace damaged pane

1 day 1 day 3 days 17 D015 Damaged glass panesD045 Faded glass tintingD052 Gaps in SealD064 Loose Glass Pane


>0%>0%26 to 50%>0%


20 days


Page 1 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Doors REA DO-REA-005 Door Maintenance Repair / replacement of displaced/ damaged or deteriorated door including subcomponents frame, vents, seals, jambs, tracks, screens etc.


Repair/ replace displaced/ damaged or deteriorated door including subcomponents frame, vents, seals, jambs, tracks, screens etc. If the door is damaged to the extent that it is not functional, posing a security risk or diminishing the aesthetics of the building. Works may include graffiti removal, painting or other surface repair


Repair/ replace displaced/ damaged or deteriorated door including subcomponents frame, vents, seals, jambs, tracks, screens etc. If the door is damaged to the extent that it is not functional, posing a security risk or diminishing the aesthetics of the building. Works may include graffiti removal, painting or other surface repair

1 day 1 day 3 days - External Doors20 days - Internal Doors

D005 Broken button/ switchD007 BurntD010 CorrosionD011 CrackingD013 Damaged / missing door stops / jambs / seals D017 Damaged handleD018 Damaged hingesD023 Damaged/ distorted/ buckled frameD029 Damaged/ missing vent coverD032 Difficult to open/closeD037 Displacement/ settlementD049 GapsD054 GougingD055 GraffitiD056 HolesD071 Mechanical faultD078 Non functional sensorsD080 Not lockableD084 Protruding fixings/ nails.D086 Rotting timberD092 Termite damageD094 Torn wire meshD099 Warping/ sagging/ bucklingD083 Peeling/ flaking/ loss of surface textureD088 Scratching/ scarring/ scuffing

Component is not functionalVisibleDefect visible and affecting a critical subcomponent>3mmComponent is not functionalComponent is not functionalComponent is not functionalComponent is not functionalComponent is not functionalCan be opened/closed but with considerable force or does not open completelyCan be opened/closed but with considerable force or does not open completely>10mm20 to 50mm diaVisible10 to 50mm diaComponent is not functionalNon functionalCannot be locked>0 - possible component failureVisibleTermite presence is evident50 to 100mmComponent is not functional>500mm in length or >900mm2Visible

>0%11 to 20%11 to 20%11 to 15%>0%>0%>0%>0%>0%>0%>0%11 to 15%11 to 20%11 to 20%>0%>0%>0%>0%>0%6 to 15%>0%>0%>0%11 to 20%26 to 50%


20 days

Doors REA DO-REA-006 Lock Maintenance Repair/ replace damaged lock Provide temporary repair if defect poses a safety or security risk




1 day 1 day 3 days 1537 D080 Not lockable Cannot be locked >0% 1 day 1 day Extreme and 5 days for High risks

20 days

Doors REA DO-REA-007 Key Request Provide new, additional or replacemenkeys

Provide / loan new, additional or replacement keys to address security riskOrder new keys if required

Provide / loan new, additional or replacement keys to address security riskOrder new keys if required

1 day 1 day 20 days Incorporated in lock maintenance

D080 Not lockable Cannot be locked >0% 3 days 1 day Extreme and 5 days for High risks

30 days

Eaves REA EA-REA-001 Eave Maintenance Repair / replacement of cement sheet/ timber/ straw or other panel including repair / replacement of damaged insulation/ sislation


Repair / replacement of cement sheet/ timber/ straw or other panel including repair / replacement of damaged insulation/ sislation only if damaged to the extent that it is affecting security or safety


Repair / replacement of cement sheet/ timber/ straw or other panel including repair / replacement of damaged insulation/ sislation only if damaged to the extent that it is affecting security or safety

1 day 1 day 20 days 26 D007 BurntD011 CrackingD027 Damaged/ missing manhole coverD029 Damaged/ missing vent coverD035 Dislodged liningD044 Exposed wiringD049 GapsD056 HolesD076 MouldD086 Rotting timberD088 Scratching/ scarring/ scuffingD095 UnevenD099 Warping/ sagging/ bucklingD102 Water leakage

Defect visible but not affecting functionality3 to 10mmComponent is not functionalComponent is not functionalComponent is not functionalVisible3 to 10mm25 to 75mm diaVisibleVisibleVisibleDefect is visible but not affecting functionalityComponent is not functionalEvidence of leakage

11 to 20%11 to 15%>0%>0%11 to 20%>0%11 to 15%11 to 15%11 to 20%6 to 15%26 to 50%>0%>0%>0%


30 days

Eaves REA EA-REA-002 Surface Finish Maintenance Repair and/ or repaint deteriorated surface

Repaint or repair deteriorated eave surface finish only if affecting more tha10% of the eave and in a high profile building or affecting the service conducted in the building

Repaint or repair deteriorated eave surface finish only if affecting more tha10% of the eave and in a high profile building or affecting the service conducted in the building

20 days Nil D090 StainsD083 Peeling/ flaking/ loss of surface texture

Visible>500mm in length or >900mm2

11 to 20%11 to 20%


30 days

Electrical Hardware REA EH-REA-001 Electrical Hardware Maintenance

Repair / replacement of electrical hardware including switches, power points, wiring, sensors, safety switches etc.


Repair or replace component if defect is visible


Repair or replace component if defect is visible

1 day 1 day 12 days D005 Broken button/ switchD007 BurntD011 CrackingD040 Electrical faultD044 Exposed wiringD046 Fading/ discolourationD047 Faulty lightingD056 HolesD061 Loose / missing componentD077 Non functional

Component is not functionalDefect visible but not affecting functionality1 to 5mmElectricity cuts out/ Sparking/Non OperationalVisibleVisibleNon functional5 to 25mm diaLooseComponent is not functional

>0%>0%11 to 15%>0%>0%26 to 50%>0%6 to 10%>0%>0%


15 days

Electrical Hardware REA EH-REA-002 Telecommunications Hardware Maintenance

Repair / replacement of telecommunications hardware including phone points, network points, wiring etc.


Repair or replace component if defect poses a safety or security risk only


Repair or replace component if defect poses a safety or security risk only

1 day 1 day 12 days D005 Broken button/ switchD007 BurntD011 CrackingD040 Electrical faultD044 Exposed wiringD046 Fading/ discolourationD056 HolesD061 Loose / missing componentD077 Non functional

Component is not functionalDefect visible but not affecting functionality1 to 5mmElectricity cuts out/ Sparking/Non OperationalVisibleVisible5 to 25mm diaLooseComponent is not functional

>0%>0%11 to 15%>0%>0%26 to 50%6 to 10%>0%>0%


20 days

Fans REA FN-REA-001 Fan Maintenance Repair / replacement of damaged or deteriorated fan subcomponents including repair of electrical faults


Replace if fan is not functional


Replace if fan is not functional

1 day 1 day 12 days D005 Broken button/ switchD007 BurntD021 Damaged vent/ blade/ flute or other subcomponentD040 Electrical faultD041 Element non operationalD098 Vibration/ rattling

Component is not functionalDefect visible but not affecting functionalityComponent is not functionalElectricity cuts out/ Sparking/Non OperationalIntermittent/Unreliable OperationAudible and affecting operation of component

>0%>0%>0%>0%>0%>0%


20 days

Fire Services REA FI-REA-001 Fire Equipment Maintenance Repair leakages and other faults to fireservice components and subcomponents including hydrant, hose, warning system

Repair or replace non-functional fire equipment Repair or replace non-functional fire equipment 1 day 117 D008 Chemical leakageD040 Electrical faultD041 Element non operationalD044 Exposed wiringD071 Mechanical faultD078 Non functional sensorsD102 Water leakage

Evidence of leakage or odour detectedElectricity cuts out/ Sparking/Non OperationalIntermittent/Unreliable OperationVisibleComponent is not functionalNon functionalEvidence of leakage

>0%>0%>0%>0%>0%>0%>0%


15 days

Fixed Major Appliances REA AP-REA-001 Fixed Major Appliance Maintenance

Repair / replacement of fixed major appliances including subcomponents including switches, thermostat etc.


Repair / replace fixed major appliances including subcomponents includinswitches, thermostat etc.if not functional or defect is evident


Repair / replace fixed major appliances including subcomponents includinswitches, thermostat etc.if not functional or defect is evident

1 day 1 day 2 days - if appliance non- functional12 days - if functional but defective

17 D001 Abnormal soundD007 BurntD010 CorrosionD017 Damaged handleD032 Difficult to open/closeD033 Difficult to turn on/ offD040 Electrical faultD041 Element non operationalD044 Exposed wiringD047 Faulty lightingD053 Gas leakageD061 Loose / missing componentD071 Mechanical faultD082 OverheatingD091 Temperature disparitiesD097 UnstableD102 Water leakageD104 Water pressureD005 Broken button/ switch

Audible and affecting operation of componentDefect visible but not affecting functionalityDefect visible and affecting a critical subcomponentComponent is not functionalCan be opened/closed but with considerable force or does not open completelyWill not turn on/ off fullyElectricity cuts out/ Sparking/Non OperationalIntermittent/ unreliable operationVisibleFlickering/dull/ intermittent operationOdour detectedLooseComponent is not functionalEvident/ VisibleNot heating /cooling as expectedNoticeable movement by touchEvidence of leakageSeriously low and affecting operation of componentComponent is not functional

>0%>0%11 to 20%>0%>0%>0%>0%>0%>0%26 to 50%>0%>0%>0%>0%>0%>0%>0%>0%>0%


20 days

Fixed Signs & Boards REA FS-REA-001 Fixed Sign or Board Cleaning Clean fixed sign or board including removal of graffiti and unauthorised material attached to all building surfaces (eg. posters, balloons, garage sale signs, etc).

Remove all graffiti and stains Remove all graffiti and stains 3 days D055 Graffiti Visible 11 to 20% 5 days 1 day Extreme and 5 days for High risks

5 days

Page 2 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Fixed Signs & Boards REA FS-REA-002 Fixed Sign or Board Maintenance

Repair/ replacement of damaged/ missing and/or deteriorated boards, signs posts and fixtures. Including repair of electrical faults and/or globe replacement


Repair/ replace damaged/ missing and/or deteriorated boards, signs posts and fixtures. Including repair of electrical faults and/or globe replacement


Repair/ replace damaged/ missing and/or deteriorated boards, signs posts and fixtures. Including repair of electrical faults and/or globe replacement

1 day 1 day 40 days 8 D002 Bent/ damaged post/ poleD003 Bent/ distorted/ damaged sign or boardD010 CorrosionD023 Damaged/ distorted/ buckled frameD044 Exposed wiringD047 Faulty lightingD065 Loose/ damaged brackets /fasteners/ fixings D083 Peeling/ flaking/ loss of surface textureD086 Rotting timberD088 Scratching/ scarring/ scuffing

Defect is visible but not affecting functionalityDefect is visible but not affecting functionalityDefect visible and affecting a critical subcomponentComponent is not functionalVisibleFlickering/dull/ intermittent operationComponent is not functional>500mm in length or >900mm2VisibleVisible

>0%>0%11 to 20%26 to 50%>0%26 to 50%1 to 50%11 to 20%6 to 15%11 to 20%


60 days

Floor REA FL-REA-001 Structural Maintenance Repair damaged or deteriorated structural components






D037 Displacement/ settlementD097 UnstableD086 Rotting timber

Minor displacement is evidentDetached or unsafe movementVisible

26 to 50%>0%6 to 15%


60 days

Floor REA FL-REA-002 Floor Maintenance Repair / replacement of damaged/ missing and/or deteriorated tiles and/or grouting. Repair /replace damaged or deteriorated timber panels. Repair damaged or deteriorated concrete. Works may include repair/ replacement of skirting boards.


Repair defect if more than 5 % of the floor surface area of the room is affected



1 day 1 day 15 days D007 BurntD009 Concrete spallingD011 CrackingD029 Damaged/ missing vent coverD037 Displacement/ settlementD039 DryrotD043 Exposed reinforcementD049 GapsD055 GraffitiD056 HolesD058 Ineffective ventilationD061 Loose / missing componentD079 Not levelD084 Protruding fixings/ nails.D085 Rising dampD086 Rotting timberD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD092 Termite damageD097 UnstableD103 Water ponding

Visible31 to 80mmEvidence of imminent structural failureComponent is not functionalMinor displacement is evidentVisibleVisible<3mmVisible<20mm diaEvidentLoose<10mm>0 - but component is functionalEvidentVisibleVisibleSlipperyTermite presence is evidentDetached or unsafe movementEvidence of ponding

11 to 20%11 to 25%11 to 20%>0%26 to 50%11 to 15%11 to 25%26 to 50%11 to 20%11 to 15%26 to 50%>0%26 to 50%>0%11 to 20%6 to 15%26 to 50%>0%>0%>0%11 to 20%


30 days

Floor Covering REA FC-REA-001 Floor Covering Maintenance Repair /replace damaged or deteriorated floor covering. Works mayinclude resealing or painting of polished or painted floors and application of anti-slip coatings





1 day 1 day 15 days 25 D007 BurntD011 CrackingD031 Damaged/missing edge stripsD046 Fading/ discolourationD048 FrayingD050 Gaps between floorboardsD051 Gaps in groutingD056 HolesD059 Lifting/ splitting seams/jointsD068 Loose/ damaged/ dislodged tiles /paversD070 Loss of surface textureD072 Missing tilesD076 MouldD083 Peeling/ flaking/ loss of surface textureD087 Rough surfaceD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD090 StainsD093 TornD106 Worn out

Visible<5mmVisibleInitial signs of fading (<10 % loss of colour intensity)<50mm<3mm1 to 5mm<20mm dia<20mmVisibleVisibleVisibleVisible>200mm in length or >300mm2RoughVisibleSlipperyVisible<50mmVisible wear and tear

11 to 20%11 to 20%26 to 50%26 to 50%11 to 20%26 to 50%26 to 50%11 to 15%16 to 40%11 to 15%26 to 50%26 to 50%11 to 20%11 to 20%26 to 50%11 to 20%>0%11 to 20%>0%26 to 50%


30 days

Foundations REA FU-REA-001 Structural Repair Repair of foundation including stump replacement, piling and underpinning works






D011 CrackingD037 Displacement/ settlementD092 Termite damageD097 Unstable

Evidence of imminent structural failureMinor displacement is evidentTermite presence is evidentNoticeable / evidence of structural failure

11 to 20%26 to 50%>0%26 to 50%


150 days

Guttering REA GU-REA-001 Guttering Maintenance Repair / replace sections of gutter, downpipes and /or subcomponents

Provide temporary repair if defect is causing, or has potential to cause, stormwater to run into the roof cavity

Repair / replace non functional sections of gutter, downpipes and /or subcomponents


Repair / replace non functional sections of gutter, downpipes and /or subcomponents

1 day 1 day 15 days D010 CorrosionD014 Damaged fasciaD022 Damaged/ dislodged downpipeD055 GraffitiD056 HolesD061 Loose / missing componentD086 Rotting timberD099 Warping/ sagging/ bucklingD102 Water leakageD103 Water ponding

Defect visible but not affecting functionalityComponent is not functionalComponent is not functionalVisible<20mm diaLooseVisibleDefect visible but not affecting functionalityEvidence of leakageEvidence of ponding

11 to 20%>0%>0%11 to 20%26 to 50%>0%6 to 15%>0%>0%11 to 20%


30 days

Handrails/ Balustrades REA HA-REA-001 Handrails/ Balustrades Maintenance

Repair / replace sections of handrail / balustrade and/ or subcomponents


Repair / replace sections of handrail / balustrade and/ or subcomponents only if the defect is posing a safety risk


Repair / replace sections of handrail / balustrade and/ or subcomponents only if the defect is posing a safety risk

1 day 1 day 15 days D010 CorrosionD016 Damaged handrails / balustradesD055 GraffitiD061 Loose / missing componentD083 Peeling/ flaking/ loss of surface textureD086 Rotting timberD088 Scratching/ scarring/ scuffing

Defect visible but not affecting functionalityDetached or unsafe movementVisibleLoose>200mm in length or >300mm2VisibleVisible

11 to 20%1 to 50%11 to 20%>0%11 to 20%6 to 15%26 to 50%


30 days

Hot Water Service REA HW-REA-001 Hot Water Service Maintenance

Repair/ replace damaged / non functional or deteriorated hot water service components


Repair / replace non-functional hot water service.


Repair / replace non-functional hot water service.

1 day 1 day 3 days - D005 Broken button/ switchD010 CorrosionD040 Electrical faultD041 Element non operationalD044 Exposed wiringD053 Gas leakageD091 Temperature disparitiesD102 Water leakageD104 Water pressure

Defect visible but not affecting functionalityDefect visible but not affecting functionalityElectricity cuts out/ Sparking/Non OperationalComponent is not functionalVisibleOdour detectedNot heating /cooling as expectedEvidence of leakageLower than reasonable expectations

>0%11 to 20%>0%>0%>0%>0%>0%>0%>0%


30 days

HVAC REA HV-REA-001 HVAC Maintenance Install alternative system and/or repairreplace damaged / non functional or deteriorated HVAC system components.


Repair / replace non-functional HVAC unit or component to restore functionality


Repair / replace non-functional HVAC unit or component to restore functionality

1 day 1 day 3 days if HVAC not operating10 days if HVAC operating but defective

575 D001 Abnormal soundD005 Broken button/ switchD007 BurntD010 CorrosionD040 Electrical faultD041 Element non operationalD042 Excessive airflowD044 Exposed wiringD053 Gas leakageD071 Mechanical faultD081 Oil leakageD082 OverheatingD091 Temperature disparitiesD098 Vibration/ rattlingD102 Water leakage

Audible and affecting operation of componentDefect visible but not affecting functionalityComponent is not functionalDefect visible but not affecting functionalityElectricity cuts out/ Sparking/Non OperationalComponent is not functionalLower flow rate than reasonable expectationsVisibleOdour detectedComponent is not functionalEvidence of leakage or odour detectedEvident/ VisibleNot heating /cooling as expectedAudible and affecting operation of componentEvidence of leakage

>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%


20 days


REA HY-REA-001 Hygiene/Amenity Fixtures Maintenance

Repair/ replacement of damaged/ deteriorated /missing / non- functional hygiene / amenity fixtures or subcomponents


Repair / replace non-functional component.



1 day 1 day 15 days 1 D005 Broken button/ switchD026 Damaged/ missing dispenserD028 Damaged/ missing sharps containerD040 Electrical faultD044 Exposed wiringD061 Loose / missing componentD077 Non functional

Defect visible but not affecting functionalityVisibleVisibleElectricity cuts out/ Sparking/Non OperationalVisibleLooseComponent is not functional

>0%>0%>0%>0%>0%>0%>0%


30 days

Lifts REA LF-REA-001 Lift Maintenance Repair/ replace damaged/ deteriorated/ missing / non-functional lift or subcomponent





1 day 1 day 3 days 1 D005 Broken button/ switchD032 Difficult to open/closeD040 Electrical faultD044 Exposed wiring

Defect visible but not affecting functionalityStickingElectricity cuts out/ Sparking/Non OperationalVisible

>0%>0%>0%>0%


20 days

Lighting REA LI-REA-001 Light Fitting Maintenance Repair or replace Provide temporary repair if defect poses a safety or security risk

Repair / replace non-functional component



1 day 1 day 3 days - habitable or occupied building15 days - other buildings

D005 Broken button/ switchD007 BurntD011 CrackingD055 GraffitiD056 HolesD061 Loose / missing componentD090 Stains

Defect visible but not affecting functionalityComponent is not functional>0mmVisible1 to 5mm diaLooseVisible

>0%>0%11 to 20%11 to 20%6 to 10%>0%26 to 50%


30 days

Page 3 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Lighting REA LI-REA-002 Lighting Maintenance Provide temporary repair if defect poses a safety or security risk




1 day 1 day 3 days - habitable or occupied building15 days - other buildings

D001 Abnormal soundD005 Broken button/ switchD007 BurntD040 Electrical faultD041 Element non operationalD044 Exposed wiringD047 Faulty lightingD061 Loose / missing componentD078 Non functional sensors

Audible and affecting operation of componentDefect is visible but not affecting functionalityComponent is not functionalElectricity cuts out/ Sparking/Non OperationalComponent is not functionalVisibleNon functionalLooseNon functional

>0%>0%>0%>0%26 to 50%>0%26 to 50%>0%>0%


30 days

Lighting REA LI-REA-003 Globe Replacement Replace non-functional light globes with energy efficient globe where possible

Replace non-functional light globes with equivalent globe where possible. Only if requested at Libraries, Childcare Centres, Eastgate and MCHCs

Replace non-functional light globes with equivalent globe where possible. Only if requested at Libraries, Childcare Centres, Eastgate and MCHCs

1 day 1 day 3 days - habitable rooms15 days - other rooms

D111 Flickering lightD041 Element non operational

VisibleComponent is not functional

(does not include those that are not our responsibility ie pavilions or preschools)

>0%26 to 50%


30 days

Plumbing fixtures REA PF-REA-001 Repair Plumbing Fixtures Remove blockage, repair burst or leaking fitting Replace deteriorated pipes and fittings

Remove blockage, repair burst or leaking fitting Replace deteriorated pipes and fittings

Remove blockage, repair burst or leaking fitting Replace deteriorated pipes and fittings

1 day 3278 D004 BlockageD010 CorrosionD011 CrackingD041 Element non operationalD061 Loose / missing componentD102 Water leakage

Evident Defect visible but not affecting functionality>0mmComponent is not functionalMissing/broken/detachedEvidence of leakage

>0%11 to 15%11 to 20%>0%>0%>0%


20 days

Pool REA PO-REA-001 Pool Maintenance Reported to Knox Leisure Works. Repair undertaken in accordance with contract.

D067 Loose/ damaged/ dislodged tilesD072 Missing tilesD102 Water leakage

VisibleVisibleEvidence of leakage

26 to 50%26 to 50%>0%


Rainwater Tanks REA RT-REA-001 Rainwater Tank Maintenance Repair damaged/ deteriorated leaking rainwater tank including subcomponents

Nil Nil D004 BlockageD010 CorrosionD061 Loose / missing componentD102 Water leakage

EvidentDefect visible but not affecting functionalityMissing/broken/detachedEvidence of leakage

>0%11 to 20%>0%>0%


30 days

Ramps REA RA-REA-001 Structural Maintenance Repair/ replacement of damaged/ deteriorated or missing structural components of the ramp






D010 CorrosionD037 Displacement/ settlementD097 UnstableD086 Rotting timber

Defect visible but not affecting functionalityMinor displacement is evidentNoticeable movement by touchVisible

11 to 20%11 to 20%>0%6 to 15%


60 days

Roof REA RO-REA-001 Roof Anchor Point MaintenanceRepair/ replace damaged/ deteriorated/ missing / non-functional roof anchor points

Nil - anchor points are all new. Installed in 2006/07 Nil - anchor points are all new. Installed in 2006/07 3 D060 Loose / missing anchor pointsD062 Loose / missing railings

LooseLoose

>0%1 to 50%


20 days

Roof REA RO-REA-002 Roof Cladding Maintenance Repair roof cladding including repair ostructural components if required. Works may include installation/ repair of skylights or other fittings


Repair roof cladding if damaged or deteriorated including repair of structural components if required. Works may include installation/ repair of skylights or other fittings


Repair roof cladding if damaged or deteriorated including repair of structural components if required. Works may include installation/ repair of skylights or other fittings

1 day 1 day 20 days D007 BurntD010 CorrosionD011 CrackingD012 Damaged / leaking skylightsD037 Displacement/ settlementD044 Exposed wiringD056 HolesD063 Loose flashingsD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD083 Peeling/ flaking/ loss of surface textureD084 Protruding fixings/ nails.D102 Water leakageD103 Water ponding

VisibleDefect visible and affecting a critical subcomponent>0mmLeakage is evident Displacement is evident suggesting imminent structural failureVisibleVisibleVisibleVisibleVisible>500mm in length or >900mm2>0 - possible component failureEvidence of leakageEvidence of ponding

11 to 20%11 to 20%11 to 20%>0%11 to 20%>0%>0%16 to 40%26 to 50%26 to 50%11 to 20%>0%>0%11 to 20%


20 days

Roof REA RO-REA-003 Structural Roof Repair Repair damaged or deteriorated structural roof components






D037 Displacement/ settlementD011 Cracking

Displacement is evident suggesting imminent structural failure>0mm

11 to 20%11 to 20%


60 days

Seats REA SE-REA-001 Fixed Seating Cleaning Clean fixed seating including removal of graffiti and unauthorised material

Remove stains and graffiti if visible.Repaint painted surfaces, pressure clean all other surfaces

Remove stains and graffiti if visible.Repaint painted surfaces, pressure clean all other surfaces

3 days D055 GraffitiD090 Stains

VisibleVisible

11 to 20%11 to 20%


5 days

Seats REA SE-REA-002 Fixed Seating Maintenance Repair/ replace damaged/ deteriorated/ missing seating subcomponents


Repair/ replace damaged/ deteriorated/ missing seating subcomponents only if defect renders the seat not functional


Repair/ replace damaged/ deteriorated/ missing seating subcomponents only if defect renders the seat not functional

1 day 1 day 3 days D007 BurntD010 CorrosionD011 CrackingD061 Loose / missing componentD086 Rotting timberD087 Rough surfaceD088 Scratching/ scarring/ scuffing

VisibleDefect visible and affecting a critical subcomponent>0mmLooseVisibleRoughVisible

6 to 10%6 to 10%11 to 20%>0%6 to 15%26 to 50%26 to 50%


30 days

Security Features REA SC-REA-001 Security Callouts Inspection of nominated sites as a result of a reported security breach

Inspection of sites as a result of a reported security breach Inspection of sites as a result of a reported security breach Immediate 2328 1 day 0 days 1 day

Security Features REA SC-REA-002 Security System Maintenance Repair/ replace security feature subcomponent

Repair/ replace security feature subcomponent only if non functional Repair/ replace security feature subcomponent only if non functional 1 day 1 day 3 days 18 D005 Broken button/ switchD040 Electrical faultD041 Element non operationalD044 Exposed wiringD047 Faulty lightingD078 Non functional sensors

Component is not functionalElectricity cuts out/ Sparking/Non OperationalIntermittent/Unreliable OperationVisibleNon functionalNon functional

>0%>0%>0%>0%26 to 50%>0%


30 days

Shower Base REA SB-REA-001 Shower Base Cleaning Clean shower base including removal of graffiti and unauthorised material

Remove stains if visible.Repaint painted surfaces, pressure clean all other surfaces


3 days D055 GraffitiD090 StainsD076 Mould


11 to 20%11 to 20%11 to 20%


5 days

Shower Base REA SB-REA-002 Shower Base Maintenance Repair damaged/ deteriorated shower base. Repair/ replace damaged/ deteriorated/ missing subcomponents

Repair/ replace damaged/ deteriorated or missing shower base and or subcomponents


Repair/ replace damaged/ deteriorated or missing shower base and or subcomponents


1 day - - Not functional12 days - Other defects

D004 BlockageD010 CorrosionD011 CrackingD034 Discoloured water flowD046 Fading/ discolourationD051 Gaps in groutingD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD102 Water leakageD103 Water ponding

EvidentDefect visible and affecting a critical subcomponent>0mmVisibleVisible1 to 5mmVisibleVisibleVisibleSlipperyEvidence of leakageEvidence of ponding

>0%6 to 10%11 to 20%>0%26 to 50%26 to 50%11 to 15%26 to 50%26 to 50%>0%>0%11 to 20%


60 days

Sinks/Basins/Baths REA SA-REA-001 Sink / Basin Cleaning Clean sink/ basin including removal of graffiti and unauthorised material





11 to 20%11 to 20%11 to 20%


30 days

Sinks/Basins/Baths REA SA-REA-002 Sink / Basin Maintenance Repair damaged/ deteriorated sink/ basin. Repair/ replace damaged/ deteriorated/ missing subcomponents

Repair/ replace damaged/ deteriorated or missing sink/ basin and or subcomponents


Repair/ replace damaged/ deteriorated or missing sink/ basin and or subcomponents



D004 BlockageD010 CorrosionD011 CrackingD034 Discoloured water flowD046 Fading/ discolourationD088 Scratching/ scarring/ scuffingD102 Water leakage

Evident Defect visible and affecting a critical subcomponent>0mmVisibleVisibleVisibleEvidence of leakage

>0%6 to 10%11 to 20%>0%26 to 50%26 to 50%>0%


60 days

Sound System REA SS-REA-001 Sound System Maintenance Repair non functional sound system subcomponents

Repair non functional sound system subcomponents at Knox Civic Centre Only

Repair non functional sound system subcomponents at Knox Civic Centre Only

1 day 1 day 3 days D005 Broken button/ switchD040 Electrical faultD041 Element non operationalD044 Exposed wiringD061 Loose / missing componentD082 OverheatingD098 Vibration/ rattling

Component is not functionalElectricity cuts out/ Sparking/Non OperationalIntermittent/Unreliable OperationVisibleLooseEvident/ VisibleAudible and affecting operation of component

>0%>0%>0%>0%>0%>0%>0%


30 days

Page 4 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Stairs & Landings REA SL-REA-001 Stairs & Landings MaintenanceRepair/ replacement of damaged/ deteriorated or missing structural components of the stairs and/or landings


Repair defect if more than 5 % of the stair surface area is affected.


Repair defect if more than 5 % of the stair surface area is affected.

1 day 1 day 15 days D007 BurntD009 Concrete spallingD010 CorrosionD011 CrackingD037 Displacement/ settlementD043 Exposed reinforcementD049 GapsD055 GraffitiD068 Loose/ damaged/ dislodged tiles /paversD069 Loose/damaged/ missing stepsD073 Missing tiles/ paversD075 Missing/ damaged treadsD089 Slippery surfaceD092 Termite damageD096 Uneven risersD097 Unstable

Visible31 to 80mmDefect visible and affecting a critical subcomponent3 to 10mmMinor displacement is evidentVisible3 to 10mmVisibleVisibleLooseVisibleVisibleSlipperyTermite presence is evidentVisibleNoticeable movement by touch

11 to 20%11 to 25%11 to 20%11 to 20%11 to 20%11 to 25%26 to 50%11 to 20%11 to 15%>0%26 to 50%26 to 50%>0%>0%>0%>0%


30 days

Structural Frame REA ST-REA-001 Structural Maintenance Repair/ replacement of damaged/ deteriorated or missing structural components of the frame






D007 BurntD010 CorrosionD023 Damaged/ distorted/ buckled frameD092 Termite damage

Defect visible but not affecting functionalityDefect visible and affecting a critical subcomponentComponent is not functionalTermite presence is evident

6 to 10%11 to 20%>0%>0%


60 days


REA SU-REA-001 Surface Finishing Cleaning Clean surface including removal of graffiti and unauthorised material





11 to 20%11 to 20%11 to 20%


30 days


REA SU-REA-002 Surface Finishing Maintenance Repair damaged/ deteriorated surface finishing


Repair defect if more than 40 % of the surface area in the affected room affected.


Repair defect if more than 40 % of the surface area in the affected room affected.

1 day 1 day 20 days D007 BurntD010 CorrosionD011 CrackingD046 Fading/ discolourationD048 FrayingD059 Lifting/ splitting seams/jointsD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD076 MouldD083 Peeling/ flaking/ loss of surface textureD086 Rotting timberD087 Rough surfaceD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD095 Uneven

VisibleDefect visible and affecting a critical subcomponent1 to 5mm10 to 50% loss of colour intensity50 to 100mm20 to 50mmVisibleVisibleVisible>500mm in length or >900mm2VisibleRoughVisibleSlipperyDefect is visible but not affecting functionality

11 to 15%11 to 15%11 to 20%26 to 50%11 to 20mm16 to 40%11 to 15%26 to 50%11 to 20%11 to 20%6 to 15%26 to 50%11 to 20%>0%>0%


30 days

Switchboard REA SW-REA-001 Switchboard Maintenance Repair non functional switchboard subcomponents

Repair non functional switchboard subcomponents Repair non functional switchboard subcomponents 3 days D001 Abnormal soundD007 BurntD040 Electrical faultD041 Element non operationalD044 Exposed wiringD057 Hotspots

Audible and affecting operation of componentDefect visible but not affecting functionalityElectricity cuts out/ Sparking/Non OperationalIntermittent/Unreliable OperationVisibleEvident

>0%>0%>0%>0%>0%>0%


20 days

Tapware REA TA-REA-001 Tapware Maintenance Repair/ replace damaged/ deteriorated or missing tapware subcomponents including washers

Repair/ replace damaged/ deteriorated or missing tapware or subcomponents


Repair/ replace damaged/ deteriorated or missing tapware or subcomponents



Included in plumbing

D010 CorrosionD033 Difficult to turn on/ offD034 Discoloured water flowD041 Element non operationalD061 Loose / missing componentD098 Vibration/ rattlingD100 Water hammerD102 Water leakageD104 Water pressureD105 Water temperature not acceptable

Defect visible and affecting a critical subcomponentWill not turn on/ off fullyVisibleIntermittent/Unreliable OperationLooseAudible and affecting operation of componentAudibleEvidence of leakageSeriously low and affecting operation of componentWater is too hot/cold

>0%>0%>0%>0%>0%>0%>0%>0%>0%>0%


30 days

Toilet REA TO-REA-001 Toilet/ Urinal Maintenance Repair/ replacement of damaged/ deteriorated or missing toilet subcomponents

Repair/ replace damaged/ deteriorated or missing toiletl subcomponents


Repair/ replace damaged/ deteriorated or missing toiletl subcomponents



Included in plumbing

D004 BlockageD006 Broken button/ switch/ chainD010 CorrosionD011 CrackingD034 Discoloured water flowD038 Does not flushD046 Fading/ discolourationD061 Loose / missing componentD088 Scratching/ scarring/ scuffingD102 Water leakageD104 Water pressure

EvidentComponent is not functionalDefect visible and affecting a critical subcomponent>0mmVisibleDoes not flushVisibleLooseVisibleEvidence of leakageSeriously low and affecting operation of component

>0%>0%11 to 20%11 to 20%>0%>0%26 to 50%>0%26 to 50%>0%>0%


30 days

Walls REA WA-REA-001 Structural Wall Maintenance Repair/ replacement of damaged/ deteriorated or missing structural wall subcomponents






D011 CrackingD037 Displacement/ settlementD092 Termite damageD095 UnevenD097 UnstableD043 Exposed reinforcementD099 Warping/ sagging/ buckling

1 to 5mmMinor displacement is evidentTermite presence is evidentDefect is visible but not affecting functionalityNoticeable movement by touchVisibleVisible

11 to 20%11 to 20%>0%>0%>0%11 to 25%>0%


60 days

Walls REA WA-REA-002 Wall Maintenance Repair/ replacement of damaged/ deteriorated or missing non-structural wall subcomponents


Repair defect if more than 5 % of the wall surface area of the room is affectedWorks may include plaster works, repainting, tiling, carpentry and repair or replacement of insulation/ sislation.


Repair defect if more than 5 % of the wall surface area of the room is affectedWorks may include plaster works, repainting, tiling, carpentry and repair or replacement of insulation/ sislation.

1 day 1 day 15 days D010 CorrosionD011 CrackingD020 Damaged tiles or bricksD025 Damaged/ missing architraves/ skirtingD030 Damaged/ missing weatherboardsD037 Displacement/ settlementD044 Exposed wiringD049 GapsD054 GougingD055 GraffitiD056 HolesD067 Loose/ damaged/ dislodged tilesD071 Mechanical faultD072 Missing tilesD074 Missing/ cracked mortarD084 Protruding fixings/ nails.D085 Rising dampD086 Rotting timberD088 Scratching/ scarring/ scuffingD090 StainsD092 Termite damageD095 UnevenD097 UnstableD009 Concrete spallingD029 Damaged/ missing vent cover

Defect visible and affecting a critical subcomponent1 to 5mmMissing/ cracked bricks - component is not functionalVisibleComponent is not functionalMinor displacement is evidentVisible3 to 10mm20 to 50mm diaVisible20 to 50mm diaVisibleComponent is not functionalVisibleVisible>0 - possible component failureEvidentVisibleVisibleVisibleTermite presence is evidentDefect is visible but not affecting functionalityNoticeable movement by touch31 to 80mmComponent is not functional

11 to 20%11 to 20%11 to 15%26 to 50%6 to 10%11 to 20%>0%26 to 50%11 to 20%11 to 20%26 to 50%26 to 50%>0%26 to 50%26 to 50%>0%11 to 20%6 to 15%26 to 50%11 to 20%>0%>0%>0%11 to 25%>0%


30 days

Windows REA WI-REA-001 Glass Panel Maintenance Replace/ reglaze/ retint damaged glass pane. Repair seal


Replace / repair/ re tint damaged pane


Replace / repair/ re tint damaged pane

1 day 1 day 3 days Included in glazing and vandalism

D015 Damaged glass panesD045 Faded glass tintingD052 Gaps in SealD064 Loose Glass Pane


>0%>0%26 to 50%>0%


20 days

Windows REA WI-REA-002 Window Cleaning Clean window including removal of graffiti and unauthorised material



3 days Included in graffiti and cleaning other than what is in the cleaning contracts is not offered.

D055 GraffitiD090 Stains

VisibleVisible

11 to 20%26 to 50%


30 days

Page 5 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Windows REA WI-REA-003 Window Maintenance Repair/ replacement of damaged/ missing and/or deteriorated window subcomponents


Repair/ replacement of damaged/ missing and/or deteriorated window subcomponents.


Repair/ replacement of damaged/ missing and/or deteriorated window subcomponents.

1 day 1 day 3 days - External Windows20 days - Internal Windows

D007 BurntD010 CorrosionD011 CrackingD017 Damaged handleD018 Damaged hingesD032 Difficult to open/closeD037 Displacement/ settlementD052 Gaps in sealD066 Loose/ damaged security grilleD083 Peeling/ flaking/ loss of surface textureD084 Protruding fixings/ nails.D086 Rotting timberD088 Scratching/ scarring/ scuffingD090 StainsD092 Termite damageD094 Torn wire meshD097 UnstableD099 Warping/ sagging/ bucklingD101 Water ingress

Defect visible but not affecting functionalityDefect visible and affecting a critical subcomponent3 to 10mmComponent is not functionalComponent is not functionalCan be opened/closed but with considerable force or does not open completelyCan be opened/closed but with considerable force or does not open completely5 to 10mmComponent is not functional >500mm in length or >900mm2>0 - possible component failureVisibleVisibleVisibleTermite presence is evident50 to 100mm Component is not functionalComponent is not functionalEvidence of water ingress

11 to 15%11 to 15%11 to 20%>0%1 to 50%>0%11 to 15%26 to 50%>0%11 to 20%>0%6 to 15%26 to 50%26 to 50%>0%>0%>0%>0%>0%


30 days

Plant REA PL-REA-001 Generator Maintenance Repair/ replace damaged / non functional or deteriorated generator components


Repair / replace non-functional unit or component.


Repair / replace non-functional unit or component.

1 day 1 day 3 days - Generator not operating10 days - Generator operating but defective

0 3 days 1 day Extreme and 5 days for High risks

30 days

Treatment Plant REA TP-REA-001 Treatment Plant Maintenance Repair/ replace damaged / non functional or deteriorated treatment plant components

Provide temporary repair if defect poses a safety riskRepair or replace non-functional plant, equipment or water treatment component.

Provide temporary repair if defect poses a safety riskRepair or replace non-functional plant, equipment or water treatment component.

D001 Abnormal soundD008 Chemical leakageD040 Electrical faultD041 Element non operationalD044 Exposed wiringD053 Gas leakage

Audible and affecting operation of componentEvidence of leakage or odour detectedElectricity cuts out/ Sparking/Non OperationalIntermittent/Unreliable OperationVisibleOdour detected

>0%>0%>0%>0%>0%>0%


15 days

MINOR ASSETS

Car Park Kerb & Channel

REA

CK-REA-001

Kerb & Channel Repair Treatment to repair broken and/or spalled concrete, sunken kerb and channel and/or kerb and channel that has been uplifted by tree roots.(Indented parking bays, dished concrete inverts & plinths are included in this activity).

Nil Provide temporary and/or permanent repair for damaged kerb & channel <5m in length and laybacks of vehicle crossings that result in ponding of stormwater on trafficable areas and/or restricts vehicle access - on All Roads.Damaged kerb & channel >5m in length is programmed for rehabilitation/ renewal.

3 days 3 days 150 days

Car Park Pavement REA

CP-REA-001

Repair Pavement Collapse (Digouts/ Major Patching)

Treatment of failed areas of sealed capark/access road pavements by replacement /reinstatement with new material or improvement of existing material to retain pavement functionality.

Nil Provide temporary repair for all Roads when failed area is >300mm in diameter and >50mm in depth with potential for pavement collapse prior to next routine hazard inspection and/or where other treatments have failed to remediate the pavement.Distressed areas >15m2 are programmed for renewal and may require temporary closure.


Car Park Surface REA

CS-REA-001

Pothole Repair/ Minor PatchingTreatment to repair potholes in sealed car park/access road surface using bituminous and other appropriate materials to restore surface condition.

Nil Provide temporary and/or permanent repair:a) pothole between 25 and 50mm in depth and/or >150mm in diameter, or iconsidered likely to deteriorate to this extent prior to next routine hazard inspection. b) Minor patching of road surface <5m2Potholes > 300mm diameter or distressed area >5m2 are maintained in accordance with reactive maintenance activity RF-REA-001 Pavement Collapse (Digouts/ Major Patching).



CS-REA-002

Graffiti Removal Removal of graffiti from sealed car park/access road surface.

Nil Steam or other treatment to remove graffiti that is considered offensive to the public or a hazard to pedestrians or road users.



CS-REA-003

Pavement Markings Maintenance

Reinstatement of line marking and/or replacement of damaged/dislodged or missing reflective & non-reflective pavement markers on car park/access road surface.

Nil a) Replace damaged/ dislodged or missing pavement markers (RRPMs & RPMs). b) Reinstate faded (<50% effective reflectivity) regulatory linemarking (statcom markings) for Link Roads, all Local Area Traffic Management treatments and all regulatory linemarking for school crossings.

3 days 150 days


CS-REA-004

Clear Fuel Spillage Treatment to clear fuel spill from car park/access road surface and removal of debris associated with the spill.

Nil Temporary measures to limit access and clear fuel spill from road surface wherthere is a potential danger to traffic and/or potential for stormwater pollution.

1 day 1 day


CS-REA-005

Clear Liquid Spillage Treatment to clear spill ( eg. paint, detergent) from car park/access road surface and removal of debris associated with the spill.

Nil Temporary measures to limit access and clear spill from road surface where there is a potential danger to traffic and/or potential for stormwater pollution.

5 days 32 days


CS-REA-006

Unsealed Surface Repair (Grading)

Treatment to reduce corrugations, potholes,and rutting to maintain shape and crossfall of unsealed car parks/access roads and restore trafficable surface condition.

Nil Install temporary measures and/ or grade unsealed roads when rutting and corrugations exceed 50mm over 20% of the unsealed road surface and/or potholes exceed 450mm in diameter and 50mm deep over 20% of the unsealed road surface. Treatment may include spot gravelling with crushed rock. Grade shoulder when edge drop from traffic lane to shoulder exceeds 50mm over 20m length under a 1.5m straight edge or when shoulder becomes rough scoured. Trim lower edge of shoulder when build up holds water.

3 days 32 days


CS-REA-007

Vehicle Crossover Maintenance

Treatment to clean out existing culverts to maintain stormwater flow orepair to maintain property access.

Nil Repair/ replace crossover if access is non-trafficable and/or clean out if culvert is blocked.

5 days 96 days

Fencing REA

FE-REA-001

Maintain Fencing within site Treatment to repair or replace damaged fencing within the site.This activity includes timber, pine log, ARC, single bollard, wire mesh, rail barrier and pedestrian fencing.

Nil Provide temporary and/or permanent repair if fencing poses a hazard to the public and/or to maintain functionality (i.e. rotten, corroded, broken, missing, vandalised)

Distressed fencing >15m is programmed for replacement as part of Routine Maintenance Activity RF-ROU-032 Maintain Fencing within Road Reserve.

3 days 64 days

Footpaths REA

FO-REA-001

Concrete Footpath Maintenance

Wedge or grind interfaces of concrete footpath bays to address unevenness.

Nil Provide temporary wedge when vertical displacement between bays exceeds 15mm and/or existing wedge has been dislodged. Treatment may be with asphalt or other appropriate material.

3 days 64 days

Footpaths REA

FO-REA-002

Unsealed Footpath Maintenance

Grading to reduce corrugations and restore surface condition of unsealed footpaths.

Nil Provide temporary and/or permanent repair of surface if corrugations and/or potholes >50mm deep. May include spot gravelling with crushed rock.

3 days 64 days

Page 6 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Footpaths REA

FO-REA-003

Brick Paved Footpath Maintenance

Treatment to replace/ repair and/or regulate damaged/ dislodged/ settled or missing paved areas.

Nil Provide temporary and/or permanent repair of loose, missing or dislodged pavers; repair vertical displacement >25mm; fill gaps between pavers>10mm. May include temporary or permanent reinstatement with an alternative material.Distressed areas >5m2 are programmed for reconstruction.


Footpaths REA

FO-REA-004

Asphalt Footpath Maintenance Treatment to repair potholes, distressed/ lifted sections and/or edge breaks on asphalt footpaths to restore surface condition.

Nil Provide temporary and/or permanent repair of:a) holes/ subsided areas greater than 50mm deep and/or distressed areas <2m- for All Footpaths

b) pavement edge failures >50mm deep over a length of 150mm - for All Footpaths.Distressed areas >2m2 are programmed for resurfacing.


Footpaths REA

FO-REA-005

Edge/ Shoulder Repair Treatment to reduce depressions/ holes at the interface (edge/shoulder) of constructed asphalt, concrete or brick paved footpaths.

Nil Provide temporary and/or permanent repair of depressions >150mm at the interface of the naturestrip and adjacent constructed paths (asphalt, concrete or brick paved), with topsoil, gravel or sand - All Footpaths.


Footpaths REA

FO-REA-006

Graffiti Removal Removal of graffiti from footpath surface.

Nil Steam or other treatment to remove graffiti that is considered offensive to the public or a hazard to pedestrians or other users.


Footpaths REA

FO-REA-007

Footpath Sweeping/ Cleaning Sweeping of footpaths to remove dirt, silt and debris

Nil Clear dirt, silt & debris that is likely to cause slipping or obstruction of stormwater flow into spoon drains - for listed Shopping Centres.


Footpaths REA

FO-REA-008

Litter Clearing Removal of Litter Nil Removal of litter that poses a hazard to pedestrians and/or obstructs stormwater flows and traffic movements (excluding cigarrette butts & gum).

3 days 7 days

Playground Equipment REA

PE-REA-001

Structural & non-structural repair and/or replacement of playground infrastructure in all Council Reserves including Arboretum

Repair and/or replace structural & non-structural defects relating to playground infrastructure. This activity may include painting playground equipment.

Nil 2 days 2 days 120 days


PE-REA-002

Maintain playground undersurfacing in all Council Reserves including Arboretum

Fill depressions/ rake/ replace or add additional mulch undersurfacing in accordance with Australian Standards

Nil 5 days 5 days 120 days


PE-REA-003

Removal of litter dumped in playground areas of all Council Reserves

Remove glass & other dangerous/ protruding objects from playground area

Nil 1 day 1 day 5 days

Retaining Walls REA

RW-REA-001

Retaining Walls, Stairs & MinorStructure Maintenance

Treatment to repair and clean retainingwalls and associated stairs

Nil Provide the following:a) Temporary protection and/or minor repair/ replacement of unsafe/ damaged structural components.b) Cleaning and clearing of dirt from stairs.c) Repairs to railings and minor painting.d) Maintenance of batters/ embankments to prevent settlement erosion and scoure) Flushing of agricultural drains at rear of walls.


Signs REA

SI-REA-001

Sign Maintenance - RegulatoryWarning

Cleaning/ repair/ replacement of damaged/ missing and/or deteriorated signs and posts. (This activity includes repair/ replacement of school crossing posts).

Nil a) Provide temporary and/or permanent repair of damaged/ missing sign.b) Straighten sign posts when it becomes noticeable that it is not vertical, or replace when damage renders sign ineffective.c) Repair school crossings to meet AS1742.10-1990 Pedestrian Control & Protection.

2 days 32 days

Signs REA

SI-REA-002

Sign Maintenance - Special Purpose/ Directional/ Street Name/ Parking

Cleaning/ repair/ replacement of damaged/ missing and/or deteriorated signs and posts.

(Special Purpose signs include: Suburb & City limit & heritage style street signs, CFA fire hazard season, neighbourhood signs, burn off restrictions signs and other communitygroup signage)

Nil Provide temporary and/or permanent repair to damaged/ missing special purpose, directional or parking signs.Straighten sign posts when it becomes noticeable that it is not vertical, or replace when damage renders sign ineffective.


Signs REA

SI-REA-003

Graffiti Removal Removal of graffiti and unauthorised material attached to signs (eg. posters, balloons, garage sale signs, etc).

Nil Removal of all graffiti (front & back of signs).Removal of all unauthorised material attached to road signs (eg. posters, balloons, garage sale signs, etc).


Site Drainage REA

SD-REA-001

Clear Blocked Drainage Pits Removal of dirt and debris from drainage pits to maintain adequate stormwater flow.

Nil Clean any debris from pit inlet and pit if obstruction impedes pipe flow to the invert level of the outlet pipe - for all drainage pits within Road Reserve and Shared path underpasses.

2 days 120 days

Site Drainage REA

SD-REA-002

Drainage Pit Lintel Repair Repair/ replacement of drainage pit lintels damaged to the extent that are dangerous to car park users or render the pit non-functional.

Nil Provide temporary and/or permanent repair if drainage pit lintel is damaged or deteriorated to the extent that the pit throat (inlet) is:a) reduced to the extent that it obstructs stormwater flow into the pit, or

b) increased to the extent that it could be hazardous to pedestrians - for drainagpits along All Roads.


Site Drainage REA

SD-REA-003

Drainage Pit Lid/ Structure Repair (excluding lintels)

Repair or replacement of pit lids & structural components (i.e. pit lids, grates, frames, step irons, surrounds, & mesh panels (installed to divert litter)).

Nil a) Provide temporary and/or permanent repair to pit lids, grates, and/or pit surrounds that are damaged or deteriorated posing a potential hazard to road users/ pedestrians. Repair vertical displacements >25mm and/or cracks >5mm.

b) Replace broken or missing pit covers.

c) Provide temporary and/or permanent repair to broken frames that no longer support the pit lid.


Page 7 of 19



REGULATORY





Works (REACTIVE

only)


Number of requests

(REACTIVE)









only)



only)

Target Response


(REACTIVE only)


Site Furniture REA

SF-REA-001

Miscellaneous Site Furniture Maintenance

Repair/ replacement/installation of miscellaneous site furniture such as seats, flagpoles, planter boxes etc.

Nil Provide temporary and/or permanent repair if furniture is non-functional, broken, vandalised, rotten, corroded or a hazard to road users/ pedestrians and/or property.


Site Furniture REA

SF-REA-002

Graffiti Removal Removal of graffiti and unauthorised material attached to all site furniture (eg. posters, balloons, garage sale signs, etc).

Nil Removal of all graffiti and unauthorised material attached to roadside furniture (eg. posters, balloons, garage sale signs, etc).


Site Vegetation REA

SV-REA-001

Pruning - Trees & Shrubs Tree and/or shrub shaping to control future growth, provide for long-term stability/health and maintain desired height, lateral and sight clearances. Pruning to address dead/diseased and/or damaged limbs. (This activity includes trees in Garden Beds)

Nil a) Prune Street Trees and Shrubs to comply with the following clearance limits:Height Clearance:Footpaths and Shared paths: 2.5 mRoadway: 5m for Link Roads, 3.5m for all other RoadsLateral Clearance:Footpaths and Shared paths: 500mm Roadways: 1m from back edge of shoulder and/or kerb.

3 days 64 days

Site Vegetation REA

SV-REA-002

Tree Removal Removal of dangerous trees and/or limbs

Nil Provide temporary protection works and/or remove dangerous street trees and/limbs posing a potential hazard to road users/ pedestrians or property.

3 days 92 days

Site Vegetation REA

SV-REA-003

Stump Removal Removal of dangerous stumps Nil Provide temporary protection works and/or remove dangerous street tree stumpposing a potential hazard to road users/ pedestrians or property.

3 days 92 days

Site Vegetation REA

SV-REA-004

Fallen Limb or Fallen Tree Removal

Removal of broken and/or fallen limbs and/or trees.

Nil Remove broken and/or fallen limb and/or tree obstructing pedestrian/ cyclist or vehicular traffic movements.

1 day 2 days 32 days

Page 8 of 19



REGULATORY

Activity Code

Activity Title Service Description Service action to rectify building component and ensure functionalityof building

Current Level of Service Defect Code Proposed Service Standard / Intervention Level when the component requires renewal.

Blinds & Awnings REN Blind & Awning Replacement Replacement of damaged/ missing and/or deteriorated blind or awning

D007 BurntD010 CorrosionD017 Damaged HandleD019 Damaged RollerD023 Damaged/ Distorted/ Buckled FrameD046 Fading/ DiscolourationD048 FrayingD055 GraffitiD056 HolesD065 Loose/ Damaged Brackets/Fasteners/ FixingsD070 Loss of Surface TextureD076 MouldD088 Scratching/ Scarring/ ScuffingD090 StainsD093 Torn

Component is in condition 5 - failed

Curtains REN Curtain Replacement Replace curtain including subcomponents such as curtain mechanism, frame etc

D007 BurntD017 Damaged handleD023 Damaged/ distorted/ buckled frameD046 Fading/ discolourationD048 FrayingD071 Mechanical faultD076 MouldD093 TornD106 Worn outD056 HolesD090 Stains



REN Desk/ Cabinet / Shelving Replacement

Replace desk/ cabinet / shelving D007 BurntD011 CrackingD017 Damaged handleD018 Damaged hingesD023 Damaged/ distorted/ buckled frameD032 Difficult to open/closeD046 Fading/ discolourationD056 HolesD059 Lifting/ splitting seams/jointsD061 Loose / missing componentD070 Loss of surface textureD076 MouldD080 Not lockableD083 Peeling/ flaking/ loss of surface textureD084 Protruding fixings/ nails.D086 Rotting timberD088 Scratching/ scarring/ scuffingD090 StainsD095 UnevenD099 Warping/ sagging/ buckling


Doors REN Door Replacement Replace damaged or deteriorated door including subcomponents

D005 Broken button/ switchD007 BurntD010 CorrosionD011 CrackingD013 Damaged / missing door stops / jambs / sealsD015 Damaged glass panesD017 Damaged handleD018 Damaged hingesD023 Damaged/ distorted/ buckled frameD029 Damaged/ missing vent coverD032 Difficult to open/closeD037 Displacement/ settlementD040 Electrical faultD045 Faded glass tintingD049 GapsD052 Gaps in SealD054 GougingD055 GraffitiD056 HolesD064 Loose Glass PaneD071 Mechanical faultD078 Non functional sensorsD080 Not lockableD084 Protruding fixings/ nails.D086 Rotting timberD092 Termite damageD094 Torn wire meshD099 Warping/ sagging/ bucklingD083 Peeling/ flaking/ loss of surface textureD088 Scratching/ scarring/ scuffing



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REGULATORY

Activity Code




Eaves REN Surface Finish Maintenance Repair and/ or repaint deteriorated surface

Repaint deteriorated eave surface finish only if affecting more than 10% of the eave. This is part of cyclic maintenance and is done when building is repainted. Works may include repair of eave

D090 StainsD083 Peeling/ flaking/ loss of surface texture


Fans REN Fan Replacement Replacement of damaged/ deteriorated fan

D005 Broken button/ switchD007 BurntD021 Damaged vent/ blade/ flute or other subcomponentD040 Electrical faultD041 Element non operationalD098 Vibration/ rattling


Fixed Major Appliances REN Fixed Major Appliance Replacement

Replace fixed major appliance including stoves, dishwashers, ovens, hand driers etc

D001 Abnormal soundD007 BurntD010 CorrosionD017 Damaged handleD032 Difficult to open/closeD033 Difficult to turn on/ offD040 Electrical faultD041 Element non operationalD044 Exposed wiringD047 Faulty lightingD053 Gas leakageD061 Loose / missing componentD071 Mechanical faultD082 OverheatingD091 Temperature disparitiesD097 UnstableD102 Water leakageD104 Water pressureD005 Broken button/ switch


Fixed Signs & Boards REN Fixed Sign or Board Replacement

Replace damaged or deteriorated sign or board including post and/ or fixtures

D002 Bent/ damaged post/ poleD003 Bent/ distorted/ damaged sign or boardD010 CorrosionD023 Damaged/ distorted/ buckled frameD044 Exposed wiringD055 GraffitiD047 Faulty lightingD065 Loose/ damaged brackets /fasteners/ fixings D083 Peeling/ flaking/ loss of surface textureD086 Rotting timberD088 Scratching/ scarring/ scuffing


Floor Covering REN Floor Covering Replacement Replace floor covering. Works may include repainting of polished or painted floors and application of anti-slip coatings

D007 BurntD011 CrackingD031 Damaged/missing edge stripsD046 Fading/ discolourationD048 FrayingD050 Gaps between floorboardsD051 Gaps in groutingD056 HolesD059 Lifting/ splitting seams/jointsD068 Loose/ damaged/ dislodged tiles /paversD070 Loss of surface textureD072 Missing tilesD076 MouldD083 Peeling/ flaking/ loss of surface textureD087 Rough surfaceD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD090 StainsD093 TornD106 Worn out


Foundations REN Foundation Renewal Replacement of foundation including stump replacement, piling and underpinning works

D011 CrackingD037 Displacement/ settlementD092 Termite damageD097 Unstable


Guttering REN Replace Guttering Replace gutter, downpipes and /or subcomponents

D010 CorrosionD014 Damaged fasciaD022 Damaged/ dislodged downpipeD055 GraffitiD056 HolesD061 Loose / missing componentD086 Rotting timberD099 Warping/ sagging/ bucklingD102 Water leakageD103 Water ponding


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REGULATORY

Activity Code




Hot Water Service REN Hot Water Service Replacement

Replace non-functional hot water service

D005 Broken button/ switchD010 CorrosionD040 Electrical faultD041 Element non operationalD044 Exposed wiringD053 Gas leakageD091 Temperature disparitiesD102 Water leakageD104 Water pressure


HVAC REN HVAC Replacement Replace non-functional HVAC systems

D001 Abnormal soundD005 Broken button/ switchD007 BurntD010 CorrosionD040 Electrical faultD041 Element non operationalD042 Excessive airflowD044 Exposed wiringD053 Gas leakageD071 Mechanical faultD081 Oil leakageD082 OverheatingD091 Temperature disparitiesD098 Vibration/ rattlingD102 Water leakage



REN Hygiene/Amenity Fixtures Replacement

Replace damaged/ deteriorated /missing / non- functional hygiene / amenity fixtures

D005 Broken button/ switchD026 Damaged/ missing dispenserD028 Damaged/ missing sharps containerD040 Electrical faultD044 Exposed wiringD061 Loose / missing componentD077 Non functional


Lighting REN Globe Replacement Replace non-functional light globes with energy efficient globe where possible

Replace non-functional light globes with energy efficient light globe where possible. Only at Civic Centre (All buildings housing staff)

Replace non-functional light globes with energy efficient light globe where possible. Only at Civic Centre

D041 Element non operational Component is in condition 5 - failed

Lighting REN Fitting Replacement Replace light fittings Replace light fittings in all Council buildings excluding:- 3 The Avenue- Colchester Preschool - Alchester Preschool

Replace light fittings in all Council buildings excluding:- 3 The Avenue- Colchester Preschool - Alchester Preschool

D001 Abnormal soundD005 Broken button/ switchD007 BurntD011 CrackingD040 Electrical faultD041 Element non operationalD044 Exposed wiringD047 Faulty lightingD055 GraffitiD056 HolesD061 Loose / missing componentD078 Non functional sensorsD090 Stains


Pool REN Pool Replacement Reported to Knox Leisure Works. Repair undertaken in accordance with contract.

D067 Loose/ damaged/ dislodged tilesD072 Missing tilesD102 Water leakage


Rainwater Tanks REN Rainwater Tank Replacement Replace non-functional or obsolete rainwater tank

D004 BlockageD010 CorrosionD061 Loose / missing componentD102 Water leakage


Roof REN Roof Replacement Replace roof cladding including repair/ replacement of structural components if required. Works may include installation/ repair of skylights or other fittings

D007 BurntD010 CorrosionD011 CrackingD012 Damaged / leaking skylightsD037 Displacement/ settlementD044 Exposed wiringD056 HolesD060 Loose / missing anchor pointsD062 Loose / missing railingsD063 Loose flashingsD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD083 Peeling/ flaking/ loss of surface textureD084 Protruding fixings/ nails.D102 Water leakageD103 Water ponding


Roof REN Roof Anchor Point Replacement of roof anchor points and ladder brackets every 10 Yrs


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REGULATORY

Activity Code




Seats REN Fixed Seating Replacement Replace damaged/ deteriorated or missing fixed seating

D007 BurntD010 CorrosionD011 CrackingD055 GraffitiD061 Loose / missing componentD086 Rotting timberD087 Rough surfaceD088 Scratching/ scarring/ scuffingD090 Stains


Security Features REN Security System Renewal Replace non-functional or obsolete security system including subcomponents

D005 Broken button/ switchD040 Electrical faultD041 Element non operationalD044 Exposed wiringD047 Faulty lightingD078 Non functional sensors


Shower Base REN Shower Base Replacement Replace damaged/ deteriorated or missing shower base

D004 BlockageD010 CorrosionD011 CrackingD034 Discoloured water flowD046 Fading/ discolourationD051 Gaps in groutingD055 GraffitiD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD076 MouldD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD090 StainsD102 Water leakageD103 Water ponding


Sinks/Basins/Baths REN Sink / Basin Replacement Replace damaged/ deteriorated or missing basin/ sink

D004 BlockageD010 CorrosionD011 CrackingD034 Discoloured water flowD046 Fading/ discolourationD055 GraffitiD076 MouldD088 Scratching/ scarring/ scuffingD090 StainsD102 Water leakage


Sound System REN Sound System Replacement Replace damaged/ deteriorated or missing sound system

D005 Broken button/ switchD040 Electrical faultD041 Element non operationalD044 Exposed wiringD061 Loose / missing componentD082 OverheatingD098 Vibration/ rattling


Structural Frame REN Structural Frame Replacement Replace damaged/ deteriorated structural frame

D007 BurntD010 CorrosionD023 Damaged/ distorted/ buckled frameD092 Termite damage



REN Replace Surface Finishing Replace damaged/ deteriorated surface finishing

D007 BurntD010 CorrosionD011 CrackingD046 Fading/ discolourationD048 FrayingD055 GraffitiD059 Lifting/ splitting seams/jointsD067 Loose/ damaged/ dislodged tilesD072 Missing tilesD076 MouldD083 Peeling/ flaking/ loss of surface textureD086 Rotting timberD087 Rough surfaceD088 Scratching/ scarring/ scuffingD089 Slippery surfaceD095 Uneven


Switchboard REN Switchboard Replacement Replace damaged/ deteriorated or missing switchboard

D001 Abnormal soundD007 BurntD040 Electrical faultD041 Element non operationalD044 Exposed wiringD057 Hotspots


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REGULATORY

Activity Code




Tapware REN Tapware Replacement Replace damaged/ deteriorated or missing tapware including showerheads, mixing valves, and fittings

D010 CorrosionD033 Difficult to turn on/ offD034 Discoloured water flowD041 Element non operationalD061 Loose / missing componentD098 Vibration/ rattlingD100 Water hammerD102 Water leakageD104 Water pressureD105 Water temperature not acceptable


Toilet REN Toilet/ Urinal Replacement Replace damaged/ deteriorated or missing toilet/ urinal

D004 BlockageD006 Broken button/ switch/ chainD010 CorrosionD011 CrackingD034 Discoloured water flowD038 Does not flushD046 Fading/ discolourationD055 GraffitiD061 Loose / missing componentD076 MouldD088 Scratching/ scarring/ scuffingD090 StainsD102 Water leakageD104 Water pressure


Walls REN Wall Replacement Replace wall including subcomponents

D010 CorrosionD011 CrackingD020 Damaged tiles or bricksD025 Damaged/ missing architraves/ skirtingD030 Damaged/ missing weatherboardsD037 Displacement/ settlementD043 Exposed reinforcementD044 Exposed wiringD049 GapsD054 GougingD055 GraffitiD056 HolesD067 Loose/ damaged/ dislodged tilesD071 Mechanical faultD072 Missing tilesD074 Missing/ cracked mortarD084 Protruding fixings/ nails.D085 Rising dampD086 Rotting timberD088 Scratching/ scarring/ scuffingD090 StainsD092 Termite damageD095 UnevenD097 UnstableD099 Warping/ sagging/ bucklingD009 Concrete spallingD029 Damaged/ missing vent cover


Windows REN Window Replacement Replace window including frame and other subcomponents

D007 BurntD010 CorrosionD011 CrackingD015 Damaged glass panesD017 Damaged handleD018 Damaged hingesD032 Difficult to open/closeD037 Displacement/ settlementD045 Faded glass tintingD052 Gaps in sealD055 GraffitiD064 Loose Glass PaneD066 Loose/ damaged security grilleD083 Peeling/ flaking/ loss of surface textureD084 Protruding fixings/ nails.D086 Rotting timberD088 Scratching/ scarring/ scuffingD090 StainsD092 Termite damageD094 Torn wire meshD097 UnstableD099 Warping/ sagging/ bucklingD101 Water ingress


Plant REN Generator Replacement Replace non-functional generator Component is in condition 5 - failed

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REGULATORY

Activity Code




Treatment Plant REN Treatment Plant Replacement As per Contract.Replace non-functional treatment plant

D001 Abnormal soundD008 Chemical leakageD040 Electrical faultD041 Element non operationalD044 Exposed wiringD053 Gas leakage


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appendix 32 - desired technical service levels maintenance ...€¦ · with contract requirements...

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