APPAREL QUALITY MANAGEMENT

CASE STUDY ON LARSEN AND TOUBRO TOUBRO

NATIONAL INSTITUTE OF FASHION AND TECHNOLOGY, CHENNAI

SUBMITTED BY-AAYUSHI HALDER (09/0208)SHASHI PRAKASH (09/0200)

• Larsen & Toubro Limited (L&T) is one of India's largest engineering & construction conglomerates

• L&T's broad areas of business are Engineering & Construction Projects, Heavy Engineering, Electrical & Electronics, Cement, Information Technology and Communications

• LTM Business Unit is a part of the Heavy Engineering Division of L&T and offers a wide range of Rubber & Plastics Processing Machinery & Custom Engineered Products.

MAJOR CUSTOMERS

CASE STUDY

•As tyre technology evolved domestic and overseas customers began demanding high accuracy and special features on tyre-manufacturing equipments

•Customer requirements were not uniform because everyone started the development activity independently.

•LTM was following a mixture of manual and semi-automated processes

•They were prohibitively expensive in terms of manpower

•They also meant a lot of time wasted in routine, repeated activities

•Due to such processes within the company errors occurred quiet frequently which led to poor quality of products supplied by the company.

THE NEED

•Increasing pressure and decreasing efficiency

•Poor quality and human errors

•Costs shooting up

•Longer cycle time

KEY CONCERN AREAS

•Process monitoring: Problems in follow-up of individual deliverables, project status and assessing overall progress.

•Document management: Problems in creating, storing, and retrieving files

•Intensive departmentalization :No collaboration among cross functional departments during product development

•Poor visualization of products

STEPS TAKEN TO IMPROVE QUALITY•Shifted focus upon continuous

improvement of processes in manufacturing and engineering

• Involvement of management, workforce, suppliers, and even customers

• Improve the quality of process outputs by identifying and removing the causes of defects

REFERENCES• http://

www.larsentoubro.com/lntcorporate/common/ui_templates/homepage_news.aspx?res=P_CORP

 • http://www.larsentoubro.com/lntcorporate/common/ui_templates/

HtmlContainer.aspx?res=P_ENC_BABT_DQLT • http://en.wikipedia.org/wiki/Larsen_%26_Toubro • http://www.docstoc.com/docs/24726076/LandT-Report • http://www.4-traders.com/LARSEN-TOUBRO-LIMITED-6491923/n

ews/LARSEN-TOUBRO-LIMITED-L-T-Construction-bags-new-orders-worth-Rs-797-crore-13768279/

• Mr. Anjani Ranjan Das Chief Engineer LTM