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User Guidefor xStream® App Director Automation Console
Publication Date14 April 2017
Product Release1.2
Prepared ByPLM Technical Publications
CONFIDENTIAL
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Revision Date
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9/15/16 Version 1.0 PLM Technical Publications
Initial publication R3.1 (nka R1.0) of xStream® <ProductType> for Automation Console at GA
4/13/17 Version 0.1 PLM Technical Publications
Initial Draft toward sync with xStream® <ProductType> for Automation Console 1.2 and latest templates for branding compliance
Virtustream User Guide | 1
Contents
Overview of Automation Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Automation Console components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Health Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Navigation features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Expand and collapse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Schedule later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Schedule recurrence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Customization tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Customizing the Automation Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Adding a custom tile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Automation Console features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
My Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Budgeting and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
µVM | Storage | Network Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
VMs Stopped . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
VMs Running . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
µVM | CPU | RAM | Disk Utilization by VM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
VMs Exceeding Average µVM Utilization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Technical Account Management (TAM) Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
TAM Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Service Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Change Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Operations and Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Scheduled Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VM Backup Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Validation Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Running Processes of SAP Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
View SAP Profile Parameter Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
VM Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Virtustream User Guide | 2
Patch SAP Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Reset SAP Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
SAP Kernel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Critical VMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Isolate SAP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Compare Configuration of Landscape Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Stop | Start | Restart SAP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Copy SAP System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Simulation: Copy SAP System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Database Refresh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Compliance and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
VM Audit Event Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
SAP Server and Database Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Hypervisor Startup | Shutdown Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
SAP Startup | Shutdown Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
VM Snapshot Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
User Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Virtustream Automation Console User Guide | 3
Overview of Automation Console
App Director is a state-of-the-art application management platform. It uses blueprints to describe
the topology and characteristics of components, systems, or entire landscapes for either
deployment of new systems or the registration of existing systems into a management tree. It
allows for cross-tenant orchestration to enhance operational efficiency of managed service
providers. It ensures robust action execution via a sophisticated effector/sensor framework which
also provides the infrastructure for policy based autonomous management that can be leveraged
for application self-healing. It includes super secure credentials management for all managed
applications and operating systems and it presents its automation and monitoring functions in an
easy to use multi-device enabled UI called the Automation Console.
The Automation Console provides extended capabilities for monitoring resource consumption and
managing SAP systems in a multi-tenant xStream environment through the following services:
• Budgeting and Reporting — VM monitoring and consumption reporting through the patented Virtustream micro-VM (µVM), a cloud resource management technology that measures actual vs. peak VM consumption
• Technical Account Management Reporting — service level agreement (SLA) compliance, operations monitoring and reporting, and ticket tracking
• Operations and Administration — tools for daily operation, scheduling, planning, and automation of tasks for support, preventive maintenance, and other customizable project needs for applications and VMs
• Compliance and Security — tools for security, auditing, and compliance reporting, plus risk analysis and vulnerability scanning
These services are provided within a seamless console display navigated within feature-rich
dashboards. In addition to the built-in monitoring and reporting processes, users (self-service
customers, managed services staff, and channel partners) can create both simple and complex
customized processes using available ingredients and recipes.
This document provides descriptions of each service, the features (tiles) included, instructions for
navigating and customizing features, and examples of use cases, as well as a glossary of terms.
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Automation Console components
The opening screen of the Automation Console presents a toolbar across the top, a quick-access
search bar, and dashboards of tiles (feature categories). When you type in the search bar, the
Console dynamically filters the tiles that are displayed to match your search results by any
occurrence within the string of the name of the tile(s). Results are not case sensitive and are kept
within their respective dashboards.
The top toolbar (elements A through D) is always visible.
Item Name Usage
A Home button Click to return to the Home page (this view) of the Automation Console from any screen.
B Help button Click to provide user assistance in the form of topic-sensitive online help.
C Current login The name of the active user is displayed here.
D Logout button Click to log out of the Automation Console.
E Search tool Enter text in this field to search for a specific tile.
F Dashboards These are groups of related tiles.
G Tiles Each tile represents a feature of the Automation Console. Click to open the feature.
H Edit button Click to enable customization of the tiles and/or groups.
A
B
C
DE
F G
H
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Dashboards
Dashboards are groups, or categories, of related reporting or actionable features. Features (tiles)
are of four types: Budgeting and Reporting, Technical Account Management (TAM), Operations
and Administration, and Compliance and Security. There is a dashboard for each of the feature
types.
Each feature includes search functions pertinent to the tile type to facilitate finding a target quickly.
Tiles
Each tile represents a feature of the xStream® Automation Pack for SAP®. By default, the tile
displays all resources within its category (VMs, applications, or service request).
Dashboard Example Tile Functions
Budgeting and Reporting
μVM | CPU | RAM | Disk Utilization by VM
Displays VM ID, location, host name, IP address, average µVM consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer as filtered by the requester’s search. Specific VMs can be selected to display further details and charts based on real-time monitoring.
Technical Account Management
Service Tickets Displays ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer.
Operations and Administration
Critical VMs Displays VM Name, VM RID, Site, Customer, Hostname, IP Address, Current CPU Consumption [MHz], CPU Used Percentage,Current RAM Consumption [MB], and RAM Used Percentage. Each critical VM can be examined in detail with a 30-day history.
Compliance and Security
SAP® Server and Database Licenses
Displays all of the SAP server names, licenses, and service statuses. Specific servers can be selected for a view of details.
Note: Each tile is described in detail within “Automation Console features” on page 14.
Virtustream User Guide | 6
General features
Health Indicators
The lists of landscapes and VMs often contain a column showing the health of the system. The
following table serves as a legend for the symbols used to indicate the health of the entity:
Many of the applications of the Automation Console automatically send email to one or more
recipients upon the scheduling or execution of services that affect the SAP system, associated
databases, or the Virtual Machines (VMs) that run them.
Among the tiles that use automatic email notification are:
• Validation Checklists
• Patch SAP Kernel
• Isolate SAP Systems
• Stop | Start | Restart SAP Systems
• Copy SAP System
Navigation features
To launch any application, service, or report, simply click on its tile. (Exception: VMs Using App
Director License is display only.)
Search
Most screens in the Automation Console contain one or more search fields and they all work the
same way though sometimes on different data. In general, they are case insensitive and work on
substrings. Search results are displayed in the form of list filtering beginning with the first
character typed. As you type additional characters, the search becomes more restrictive and the
number of matches diminishes. At some point you will see no matches in the list – simply
backspace or clear the search string to begin again.
Symbol Meaning
Entity is healthy and there are no problems with it (i.e. VM, SAP System, etc. are up and running as expected).
Entity is not healthy and is in a state of error (e.g. some essential processes on the SAP System is not running).
Entity is in a stopped state (i.e. VM, SAP System, etc. has been shut down and is not running).
Entity is transitioning between states (i.e. starting up or shutting down).
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To clear the contents of a search field, click the button at the right end of the field.
Here is a simple example that illustrates both case insensitivity and substring matching:
The search string contains mixed case characters; the found results contain the search string as a
substring even though the case does not match.
Filter
In addition to the Search box, many applications provide Filters to narrow the results further. Filters
differ from searches in that the selections are constrained. In the example below, the Site filter
dropdown button is clicked to show the list of available choices. Make selections by clicking the
checkboxes next to your choices. The list is filtered accordingly.
To remove a selection from the filter, click the button to the right of the selection.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
Virtustream User Guide | 8
Select
On any page that lists landscapes or virtual machines, there are checkboxes that allow you to
individually select these items. To select an item, click in the checkbox next to the item. Checked
items are selected. Click on a checked item to deselect it.
At the top of the checkbox column there is a master checkbox that allows you to select all items in
the list. When the master checkbox is checked, all items in the list are selected. If the master
checkbox is checked, it can be clicked again to deselect all items in the list.
When multiple landscapes or virtual machines have been selected, the details of only one can be
shown. When you click the Show Details button at the bottom right of the console window, the
details of the first selected item are shown. However, all selected items are kept in a list for
viewing. To view other items:
A – Click the menu button in the upper left corner of the console (just below the Home button)
to open the list of selected landscapes or VMs.
B – Select an item from the list or click the back button to return to the previous list to make
other selections.
C – Click anywhere outside the list to close the list.
A B
C
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Expand and collapse
When you view the details of a landscape, you may find it necessary to expand a System or
Infrastructure node in order to see all of the items listed. Click the button to expand a node.
Click the button to collapse a node.
Scheduling
Several of the Automation tools allow for scheduling a job to be run at a future date and time.
These jobs can be run immediately by selecting the Run Now option. If desired to run the job in
the future, select either the Schedule Later option or, if offered, the Schedule Recurrence option.
When a job is scheduled, email is sent to the creator as well as the Backup Team. In addition to
the cron expression, the emails contain the start date and the end date.
In the case of a job that is scheduled once (See “Schedule later” on page 9.), the start and end
dates specified in the email are not relevant. The cron expression is the actual date and time of
execution.
In the case of a job that is scheduled for recurrence (See “Schedule recurrence” on page 10.), the
start date is the first day on which the expression is valid, although the job might not execute on
that day. The end date is the last day on which the expression is valid. Again, the job might not
execute on that day. The time given with the start and end dates specified in the email is not
relevant. The cron expression gives the actual detail on when the executions (within start and end
dates) will happen; in other words, the recurrence pattern.
Schedule later
This option allows you to schedule the one-time execution of a job.
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The date and time may be entered directly into the date and time fields from the keyboard or you
can click the calendar or clock to open UI widgets. The current month, year, and time (in
UTC) are displayed.
Click the Month or Year to select a different one then select the day (even if it is already selected)
to dismiss the calendar. Click in the Hours or Minutes column and drag to select a different time.
Schedule recurrence
This option allows you to schedule the recurring execution of a job.
Select the frequency of occurrence Each recurrence pattern provides a different set of options.
Select the time of day that execution will take place for every scheduled day. Then select the date
range during which the recurring job will be executed.
Note: The scheduled time is always in UTC.
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Customization tools
The following features provide the ability to customize your Automation Console experience:
• Enable/disable customization
• Add a custom tile
Customizing the Automation Console
On the Home page at bottom right is a floating button that enables customization of the tiles and/or
groups. Click the edit button to open the Customize Dashboard window.
When the View tab is selected you can choose which tiles are displayed in each dashboard.
Uncheck tiles you wish to hide from a dashboard. When the Edit tab is selected, you can click
the button to remove custom tiles you have created.
Adding a custom tile
The My Home dashboard is a convenient place to keep tiles you have customized to meet your
workflow needs because it is always positioned at the top of the console. Custom tiles can be
created by clicking Save As Tile to save a subset of resources (VMs/Apps) in a new tile so that
you don't have to filter each time you open a page. Tiles are easily added or removed, as
situations change.
Example 1
If you want a tile for reporting on virtual machines with “Brooklyn” in the name:
1. Click on the VMs Running tile.
Virtustream User Guide | 12
2. In the Virtual Machines search field, type “broo” – the list of virtual machines is filtered as you
type resulting in only VMs with names containing that string.
3. Click the checkbox next to VM Name to select all of the displayed VMs.
4. In the lower right corner of the page, click the Save as Tile button.
5. In the Save as Tile dialog, you may change the Title, enter a Subtitle (which will display in the
tile below the Title), and select the Group (Dashboard) to which the tile will be added (normally
the My Home dashboard). Click OK.
6. Click OK in the Success dialog. Your custom tile is displayed in the dashboard you selected.
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Example 2
If you are on a Details page and you want to create a customized tile from the current list of
selected items:
1. Click the menu button
2. Click the Back button
3. Click Save as Tile
4. In the Save as Tile dialog, you may change the Title, enter a Subtitle, and select the Group
(Dashboard) to which the tile will be added (normally the My Home dashboard). Click OK.
5. Click OK in the Success dialog. Your custom tile is displayed in the group you selected.
Virtustream User Guide | 14
Automation Console features
Features of Automation Console are displayed as Tiles that contain monitoring reports of VMs in
the Cloud, application landscapes, and TAM reports and requests. When opened, they provide
overall views, details, and charts, many of which provide additional details per item.
Visibility and use of features are limited to the type (customer or channel partner) and level of
access granted to the user. For example, a customer will have access only to reports on items in
their own environment and a user may not be able to see or execute some functions.
Some features provide search functions to filter for specific items or time; others allow drilling
down to details of items; still others enable interaction by the user, such as Power Off or Change
Password.
Features are described below in their respective dashboards, with a detailed description of each,
and brief, step-by-step instructions for use and/or performance of tasks. For detailed navigation
and search instructions, refer to “Navigation features” on page 6.
Select the dashboard you want to explore from the list of links above.
My Home
The My Home dashboard is displayed only when custom tiles have been created and placed
there. If no custom tiles have been placed in this dashboard, it is hidden. This is a very
convenient place to keep your custom tiles because it is at the top of the Automation Console. For
more information, see “Adding a custom tile” on page 11.
Dashboards
“Budgeting and Reporting” on page 15
“Technical Account Management (TAM) Reporting” on page 25
“Operations and Administration” on page 31
“Compliance and Security” on page 64
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Budgeting and Reporting
The Budgeting and Reporting dashboard includes tiles that have a financial impact, such as
consumption of billable elements and configuration changes.
Each tile is described below.
µVM | Storage | Network Consumption
This feature displays a consolidated view of the total consumption of all cloud resources in
average hourly compute, average hourly storage, and network metrics, per customer. A Network
Administrator can use the information from this tile to review and quickly identify costly resources,
because it allows you to identify opportunities for optimization by scaling down a system,
optimizing managed services (where applicable), or using a cloud scheduler.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 16
1. From the Budgeting and Reporting dashboard, click the µVM | Storage | Network
Consumption tile. The Consumption Details screen opens and displays the compute
consumption information. The Compute consumption component is selected by default
showing the Compute report, which displays the Current Month Total, consumption for the Last
Hour, and the Trend. A chart at the right displays the Average Hourly Compute Per Day.
Hover over the graph to display the average hourly compute for a specific day.
2. On the list panel, click Storage to view the Storage report, which displays the Current Month
Total, consumption for the Last Hour, and the Trend. A chart at the right displays the Average
Hourly Storage Per Day. Use the mouse to hover over a point of interest, and the date and
Consumption details for that point in time display.
Virtustream User Guide | 17
3. On the list panel, click Network to view the Network report, which displays the Current Month
Total, consumption for the Last Hour, and the Trend. A chart at the right displays the average
hourly Network usage per day. Use the mouse to hover over a point of interest, and the date
and Consumption details for that point in time display.
4. If you want to drill down to the breakdown per VM, click Go to my VMs. This opens the µVM,
CPU, RAM, and Disk Utilization by VM application.
VMs Stopped
The VMs Stopped application simplifies status display for VMs that are not running as a simple,
consolidated view of the status of an orchestrated instance. This feature presents a consolidated
view of all VMs in the cloud that are currently powered off, which the Network Administrator can
filter by site, customer, and/or selected VMs.
1. From the Budgeting and Reporting dashboard, click the VMs Stopped tile. All powered off
VMs are displayed.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
Virtustream User Guide | 18
2. Select VMs of interest and then click Go to Details.
3. On the selected VM Details screen, view the µVM usage in chart format; or click CPU,
Memory, or Storage and view their usage in chart format.
4. For each VM, as desired:
• Click Power On to start the VM.• Click Support Request to create a support ticket.
5. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
VMs Running
This report displays a consolidated view of all VMs in the cloud that are currently running, which
the Network Administrator can filter by site, customer, and/or selected VMs.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 19
1. From the Budgeting and Reporting dashboard, click the VMs Running tile. All powered on
VMs are displayed.
2. Select VMs of interest and then click Go to Details.
3. On the selected VM Details screen, view the µVM usage in chart format; or click CPU,
Memory, or Storage and view their usage in chart format.
4. For each VM, as desired:
• Click Power Off to stop the VM.• Click Support Request to create a support ticket.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
Virtustream User Guide | 20
5. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
µVM | CPU | RAM | Disk Utilization by VM
The µVM | CPU | RAM | Disk Utilization by VM application increases cost savings through the
ability to review and quickly identify costly resources and identify opportunities for optimization,
such as scaling down the system, using the cloud scheduler, and/or, where applicable, using
managed services. It also provides the Network Administrator a means of better forecasting and
routine monthly budgeting. This feature presents a consolidated view of VM utilization and
consumption (computed in µVMs, CPU, memory, and storage), which can be filtered by site,
customer, and/or selected VMs.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 21
1. From the Budgeting and Reporting dashboard, click the µVM | CPU | RAM | Disk Utilization
by VM tile.
2. Select VMs of interest and then click Go to Details.
Tip: This application is also opened when you click Go to my VMs in the µVM | Storage | Network Consumption application.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
Virtustream User Guide | 22
3. On the selected VM Details screen, view the µVM usage in chart format; or select CPU,
Memory, or Storage and view their usage in a chart.
4. For each VM, as desired:
• Click Power Off to shut down the VM or Power On to start the VM.• Click Support Request to create a support ticket.
5. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Virtustream User Guide | 23
VMs Exceeding Average µVM Utilization
Gaining visibility into VM over utilization increases cost savings through the ability to review and
quickly identify costly resources, as well as opportunities for optimization by scaling down the
system, using the cloud scheduler, and/or, where applicable, using managed services.
Additionally, this knowledge provides the Network Administrator a means of better forecasting and
routine monthly budgeting. The VMs Exceeding Average µVM Utilization application creates a
report that yields a consolidated view of all VMs in the cloud whose µVM utilization is exceeding
their weekly or monthly average by an adjustable percentage, and you can optionally filter by site,
customer, and/or selected VMs.
1. From the Budgeting and Reporting dashboard, click the VMs Exceeding Average Utilization
tile. The Virtual Machines list displays with all of the VMs that are exceeding their average
µVM utilization by 10% (the default value of 10% can be changed in step 3 below).
2. To select the average to which the current usage is compared, click the Compare with menu
arrow and choose the desired number of days.
3. To change the percentage of utilization exceeded over average, click and drag the circle in the
Percentage over Average bar and move it left or right, as desired. The percentage changes
dynamically as the circle is dragged.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
Virtustream User Guide | 24
4. Select VMs of interest and then click Go to Details.
5. On the selected VM Details screen, view the µVM usage in chart format; or select CPU,
Memory, or Storage and view their usage in a chart.
6. For each VM, as desired:
• Click Power Off to shut down the VM• Click Support Request to create a support ticket.
7. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
8. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
9. When you are finished, click the Home button to return to the Home page of the Automation
Console.
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Technical Account Management (TAM) Reporting
The tiles in the Technical Account Management (TAM) Reporting dashboard provide management
reports plus service request and change request reporting to the Network Administrator. Most
TAM tiles include ticket ID, status, subject, priority, submitted date/time, submitter group,
requester, assignee, close date/time, and closer name or ID.
Each tile is described below.
TAM Reports
The TAM Reports application provides:
• On-demand reporting tailored to the client’s personal landscape
• Critical data for optimizing system costs, accurate forecasting, landscape planning and consolidation, and SLA reviews
The TAM Reports feature provides technical account managers an automated view of support
metrics for tickets, disk space, VM performance, backup retention, and usage trending by
customer.
Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 26
1. From the Technical Account Management (TAM) Reporting dashboard, click the TAM Report
tile and, on the opening screen, click the Customers menu to open the Customer list panel.
You will see only your own organization in the list.
2. Click anywhere on the report screen to hide the Customer list panel.
3. If desired, click the Start and End Date calendars to change the dates for report results,
and then click Show.
4. Use the search fields to filter Free Disk Space, VM Performance, and Backup Retention
reporting.
5. When you are finished, click the Home button.
Service Tickets
The Service Tickets application automates service request reporting, which provides the Network
Administrator on-demand, expedited reporting by displaying response and resolution statistics and
details of customer service request tickets, which can be filtered by age of request.
Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 27
1. From the Technical Account Management (TAM) Reporting dashboard, click the Service
Tickets tile, and then on the opening screen, click the Customers menu to open the
Customer list panel. You will see only your own organization in the list.
2. Click anywhere on the report screen to hide the Customer list panel.
3. Click the Status and Priority menu arrows and choose the desired Status and/or Priority
level(s) for the report view.
4. Click the Submitted On menu arrow and choose the length of time for the report to cover or
click All to Use the Search for requests field to enter a search string to find a particular ticket or
to further narrow the results.
5. view all submitted service request tickets.
Virtustream User Guide | 28
6. Click the columns button ( ) to select and arrange the columns for the report. The Columns
dialog opens.
7. Select a column head by clicking on the title then click the up or down arrow to move that
column to the left or right in the report. All columns are included in the report by default.
Uncheck the box next to a column that you want to omit from the report. Click OK. Click the
restore button ( ) to restore the default settings.
8. Click the download button ( ) to output the current report to a CSV file.
Change Tickets
The Change Tickets application automates change request reporting, which provides the Network
Administrator on-demand, expedited reporting by displaying response and resolution statistics and
details of customer change requests, which can be filtered by age of request.
Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 29
1. From the Technical Account Management (TAM) Reporting dashboard, click the Change
Tickets tile and, on the opening screen, click the Customers menu to open the Customer list
panel. You will see only your own organization in the list.
2. Click anywhere on the report screen to hide the Customer list panel.
3. Click the Status and Priority menu arrows and choose the desired Status and/or Priority
level(s) for the report view.
4. Click the Submitted On menu arrow and choose the length of time for the report to cover or
click All to view all submitted change request tickets.
5. Use the Search for requests field to enter a search string to find a particular ticket or to further
narrow the results.
Virtustream User Guide | 30
6. Click the columns button ( ) to select and arrange the columns for the report. The Columns
dialog opens.
7. Select a column head by clicking on the title then click the up or down arrow to move that
column to the left or right in the report. All columns are included in the report by default.
Uncheck the box next to a column that you want to omit from the report. Click OK. Click the
restore button ( ) to restore the default settings.
8. Click the download button ( ) to output the current report to a CSV file.
Virtustream User Guide | 31
Operations and Administration
The Operations and Administration dashboard provides reports and tools regarding general
administration, operations, and monitoring of SAP® landscapes and VM processes to assist in
support activities and maintenance. For example, you can choose a view of all currently running
SAP applications, databases (DB), operating systems (OS), or VM processes. Specific views of
currently shut down or suspended systems or all VMs in a critical state are also available. Many
features enable actions from the dashboard to start or stop SAP systems, change passwords,
execute post-processing steps, etc.
Each tile is described below.
Scheduled Jobs
The Scheduled Jobs application is a reporting tool that provides the Network Administrator a
consolidated view all of the jobs that have been scheduled for execution via any xStream®
Automation Pack for SAP® application, which can be filtered by Job Key or Cron expression. This
application also allows you to cancel a scheduled job.
Note: Only the scheduled jobs related to landscapes and their components as managed by the currently selected Managed System are displayed.
Note: Removal of Managed Systems with active or recurring jobs is not allowed.
Virtustream User Guide | 32
1. From the Operations and Administration dashboard, the Scheduled Jobs tile displays a count
of all jobs that are scheduled to run on any system that your xStream credentials allow you to
access. If the Scheduled Jobs tile shows 0, then the report is empty, because there are no
jobs scheduled by the Automation Console.
2. Click the Scheduled Jobs tile to view the Scheduled Jobs report.
3. If desired, you can search for part or all of a string of text that is displayed within any of the
columns.
4. If desired, you can click Delete to remove the associated scheduled job from the list and
prevent it from running.
5. When you are finished, click Home to return to the Home page of the Automation Console.
Jobs can be scheduled from following tiles:
• Patch SAP Kernel
• Reset SAP Passwords
• Isolate SAP Systems
• Stop/Start/Restart SAP systems
VM Backup Status
The VM Backup Status application assists in providing data protection, backup compliance, and
general backup auditing. This report presents to the Network Administrator a consolidated view of
VM backup details of those backups that are currently running, along with their status, which can
be filtered by site, customer, and/or selected VMs.
Note: Detailed information about the Cron expression may be found in the CronTrigger Tutorial at http://www.quartz-scheduler.org/documentation/quartz-2.x/tutorials/crontrigger.html.
Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 33
1. From the Operations and Administration dashboard, click the VM Backup Status tile.
2. Select the customer checkbox and then click Go to Details. The information for each VM is
displayed. If there is no backup information, a No Data message is displayed.
3. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Validation Checklists
This tile expedites and accelerates accurate and consistent turnover of systems to the client by
presenting the SAP Basis Administrator a consolidated view and, where possible, automates the
various checklists used by Onboarding to validate systems before transferring ownership to
Application Managed Services (AMS) for continued management and administration.
The checklists are run on SAP ABAP Systems and SAP Systems with HANA. For ABAP systems
a single checklist is run; for SAP HANA systems there are two checklists – one for the ABAP and
one for the HANA DB.
Note: This application supports actions on SAP NetWeaver ABAP and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 34
The checklist is run for all applicable components. Once completed you can update any task that
is not completely automated (including the automated tasks), rerun a task (only semi-automated
and automated tasks - the manual tasks do not need to be rerun), rerun a single checklist or rerun
all checklists in the landscape. Users can receive the current status of the checklists via email.
The checklists are shared per tenant.
1. From the Operations and Administration dashboard, click the Validation Checklists tile. The
landscape selection screen displays.
2. Search for and/or Select the desired SAP landscape checkbox(es), and then click Go to
Details. The landscape panel displays in the top of the screen.
Tip: The landscape is selected by default; you do not need to select a component within the landscape.
Virtustream User Guide | 35
3. Click Run the checklists for all systems inside the selected managed landscape to start
the process. On the Run All Checklists message, click OK or Cancel, as desired.
4. The validation checklist for each component in the landscape is displayed in its own tab in the
bottom of the screen.
5. To update Manual tasks, click the Status checkbox. Your username and the date is displayed
in the checklist for any status that you update. You can then add comments as described
below.
Note: Tasks that are automatic can be completely validated by the Automation Pack system. Tasks that are semi-automatic can be partially validated by the system, which means you may need to complete some components of the validation. Tasks that are manual must be validated by a user. Once validated, you must update the Status. A system message is displayed indicating that checklists are being validated, and several hours may be required. Closing the browser will not stop the process. When finished, you will receive an email.
Virtustream User Guide | 36
6. Following validation, you can:
• Add a comment to a task by clicking on the Comments link. Enter your comment, and click on Save Comment. Click on the screen to close the Comments message. To view the comment, click on the Comments link and then click on the screen to close the Comments message.
• View details relevant to a specific task by clicking the View Details link to open the details window. Click OK to close the window.
• Rerun the test for a specific task by clicking the checkbox to the right of the desired task in the Rerun column. The test will be rerun for the task.
• Rerun all of the tasks for a single component in the landscape by selecting the appropriate checklist in the bottom panel and clicking Re-Run Selected Single System Checklist. A system message is displayed indicating that the checklist is being validated, and several hours may be required. Closing the browser will not stop the process. When the process is finished, you will receive an email.
• Send a validation report to yourself via email by clicking Email Report.• Download the information as a CSV file by clicking the download button ( ).• Click the refresh data button ( ) to check if any additional automatic or semi-automatic
validation tasks have completed.
7. If more than one landscape was selected, click the Selected Landscapes menu, choose
another landscape, and click anywhere on the screen to close the Selected Landscapes list
panel. The list panel closes and the newly selected landscape is displayed in the top of the
screen.
8. Follow the preceding steps to perform validation actions on a different landscape.
9. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Running Processes of SAP Components
This feature displays to the SAP Basis Administrator a consolidated view of the processes running
across multiple OS, Hypervisor, SAP, and DB components that can be leveraged to accelerate
maintenance and root cause analysis activities, which provides enhanced operational continuity
by:
• Simplifying root cause analysis
• Providing a monitoring tool to assist in the quick resolution and avoidance of system performance degradation that can directly impact business or µVM consumption costs
• Providing a mechanism for analysis for general maintenance planning and scheduling
• Providing access to landscape Infrastructure where the health of supporting host systems is displayed
Note: This application supports actions on vSphere, RHEL, SLES, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 37
1. From the Operations and Administration dashboard, click the Running Processes of SAP
Components tile. The landscape selection screen displays.
2. Search for and/or Select the desired SAP landscapes and then click Go to Details. The
landscape panel displays in the top of the screen.
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3. If necessary, expand the SAP landscape and/or systems and select the desired system. The
selected SAP system instances information is displayed in two tabs (one for the system
running processes and one for the DB) beneath the landscape panel for review.
4. Select an Infrastructure component in the landscape panel. The selected SAP system Host
information is displayed in two tabs (one for the OS running processes and one for the
Hypervisor) beneath the landscape panel for review. You can also expand the system host to
view the health of the SAP Host Agent (a key component for most start, stop, and restart
operations)or the Diagnostic agent.
5. If you selected more than one landscape, click the Selected Landscapes menu to open
the list panel of Selected Landscapes, and choose another to view. Click anywhere on the
screen to close the list panel.
6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
Health of Agents
Virtustream User Guide | 39
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
View SAP Profile Parameter Changes
The SAP Profile Parameter Changes application provides to the SAP Basis Administrator
simplified assistance with troubleshooting, security compliance (PCI Compliance), general
auditing, and cross-system or individual system reporting of parameter and value consistency
maintenance. This tile displays a consolidated, comparative view of various SAP parameter
changes, including user(s) responsible for the changes, for the purpose of security auditing, root
cause analysis, etc.
1. From the Operations and Administration dashboard, click the View SAP Profile Parameter
Changes tile. The landscape selection screen displays.
2. Search for and/or Select the desired SAP landscapes and then click Go to Details. The
landscape panel displays in the top of the screen.
3. If necessary, expand the SAP landscape and/or systems and select the desired system. The
selected SAP system log information is displayed beneath the landscape panel for review.
Note: This application supports actions on vSphere, RHEL, SLES, and Windows Server only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 40
4. Select a system. The log of changes made to SAP profile parameters for the selected system
is displayed beneath the landscape panel for review.
5. If you selected more than one landscape, click the Selected Landscapes menu to open
the list panel of Selected Landscapes, and choose another to view. Click anywhere on the
screen to close the list panel.
6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
VM Changes
VM Changes presents the Network Administrator a consolidated view of VM configuration
changes, which can be filtered by site, customer, and/or selected VMs. This application assists in
troubleshooting, security compliance (PCI Compliance), general auditing, and/or change
management reporting.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 41
1. From the Operations and Administration dashboard, click the VM Changes tile. The Virtual
Machines list displays.
2. Search for and/or Select the VMs of interest and then click Go to Details. The information for
the first VM in the selection list is displayed. If any changes have been made, a Changes
panel is displayed below the VM panel; if not, a No change configuration events found
message is displayed.
3. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
4. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
Virtustream User Guide | 42
5. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Patch SAP Kernel
For the SAP Basis Administrator, the Patch SAP Kernel application orchestrates, simplifies, and
accelerates the installation of updates to the SAP Kernel and reduces the downtime and risk of
keeping a systems Kernel patched and up to date. This Operations and Administration feature
orchestrates the entire kernel change process from backup through update and post-validation
health check.
The prerequisites for this application are:
• right kernel SAR present in a CIFS fileshare
• SAPCAR present in the same fileshare
1. From the Operations and Administration dashboard, click the Patch SAP Kernel tile. The
landscape selection screen displays.
Note: This application supports actions on vSphere, RHEL, SLES, SAP ASE, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 43
2. Search for and/or Select the SAP landscape(s) desired, and then click Go to Details. The
landscape panel displays in the top of the screen.
3. If necessary, expand the landscape and systems, and then select the desired system. Entry
fields display beneath landscape panel.
4. On the entry panel that displays, enter information as follows:
Entry Field Description
Username for the fileshare Username required to connect to fileshare where kernel patch SAR and SAPCAR files are located
Password for the fileshare Password required to connect to fileshare where kernel patch SAR and SAPCAR files are located
Location of fileshare File share location where patch SAR and SAPCAR are located (e.g.,//10.193.253.131/download)
File share type – cifs or nfs Type of file share
Mount point Name of the directory that will be mounted on the VM (e.g.,/install)
Path to kernel patch SAR files in fileshare
Path in “Location of fileshare” where the kernel patch files SAR files are located (e.g.,/install/ SAP_Kernel_742_Unicode_linux_300)
Virtustream User Guide | 44
5. Click the desired run time option: Run Now or Schedule Later. If Schedule Later is chosen,
select date and time as described in “Scheduling” on page 9.
6. Click Patch SAP Kernel to begin the process. You will receive an email with confirmation on
the completion of the process.
7. If you selected more than one landscape, click the Selected Landscapes menu to open
the list panel of Selected Landscapes, and choose another to view. Click anywhere on the
screen to close the list panel.
8. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
9. Click the Home button to return to the Home page of the Automation Console.
Reset SAP Passwords
This Operations and Administration tile enhances security and compliance capabilities and
improves adherence to security best practices through ease of use by providing Services
Managers and SAP Basis Administrators the ability to reset SAP user passwords.
This tile also provides access to landscape Infrastructure where the health of supporting host
systems is displayed.
1. From the Operations and Administration dashboard, click the Reset SAP Passwords tile. The
landscape selection screen displays.
Path the SAPCAR in fileshare Path in “Location of fileshare” where SAPCAR is located (e.g.,/install/SAPCAR_DUMP)
Entry Field Description
Virtustream User Guide | 45
2. Search for and/or Select the desired SAP landscapes and then click Go to Details. The
landscape panel displays in the top of the screen.
3. Expand and collapse the Systems and Components as necessary and select the desired
system. The Reset SAP Password entry fields display beneath the SAP landscape panel.
4. In the entry fields:
• Select the Client.• Enter the User account name.• Enter the new Password.
5. Click Reset Now, or click Reset Later. If Reset Later is chosen, enter date and time desired
for reset to occur as described in Scheduling.
6. When you are satisfied with the field contents, click Reset SAP Password. A success
message opens indicating that the password for applicable user(s) is reset or scheduled to be
reset.
7. If desired, you can select another system within the current landscape and repeat the process.
8. If you selected more than one landscape, click the Selected Landscapes menu to open
the list panel of Selected Landscapes, and choose another to view. Click anywhere on the
screen to close the list panel.
9. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
10. Click the Home button to return to the Home page of the Automation Console.
Virtustream User Guide | 46
SAP Kernel Information
This Operations and Administration tile provides a clear and concise view of system kernel status
of all systems in a SAP landscape, for consistency and proper upkeep by the SAP Basis
Administrator.
This tile also provides access to landscape Infrastructure where the health of supporting host
systems is displayed.
1. From the Operations and Administration dashboard, click the SAP Server and Kernel
Information tile. The landscape selection screen displays.
2. Search for and/or Select the checkbox(es) for the SAP landscape(s) desired, and then click Go
to Details. The landscape panel displays in the top of the screen.
Note: This application supports actions on SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 47
3. If necessary, expand the landscape and select the system. The kernel information panel
displays beneath the landscape panel with information on the system selected.
4. If desired, select a different system in the landscape. The kernel information panel displays
beneath the landscape panel with information on the last system selected.
5. If more than one landscape was selected, click the Selected Landscapes menu, choose
another landscape, and repeat the process.
6. Click anywhere on the screen to close the Selected Landscapes list panel. The new
landscape is displayed in the top of the screen.
7. Repeat the process on the newly selected landscape, if desired.
8. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Critical VMs
The Critical VMs application assists the Network Administrator in reviewing potential backend
bottlenecks, hotspots, or resource contention potentially resulting in client performance
degradation or system outages. This feature displays a consolidated view of all systems in a
predefined severity level of “critical,” based on various metrics (CPU, memory, etc.). VMs are
considered critical if either the CPU or RAM exceeds 90% utilization. Between 90-95% the value
is colored in orange; between 95-100% the value is colored in red; all other usage values are in
green.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Virtustream User Guide | 48
1. From the Operations and Administration dashboard, click the Critical VMs tile. The Virtual
Machines list displays with all of the VMs that are in a critical state based on their CPU or
Memory utilization.
2. Search for and/or Filter by site to focus your search. You may need to click More at the bottom
of the screen to view additional VMs. The VM list will be narrowed to the filtered choice(s) and
display beneath the VM panel.
3. When you have selected the checkbox(es) for the VMs you want to view, click Go to Details.
The properties of the first VM are displayed in the top of the screen and the CPU chart is
displayed in the bottom of the screen.
• To view a chart of the corresponding metrics, click the µVM, CPU, Memory, or Storage tab• To display a popup showing information about specific consumption on half hour intervals,
hover over the graph• To shut down the selected critical VM, click Power Off.• To create a support ticket, click Support Request
Virtustream User Guide | 49
4. If you selected more than one VM, click Select VMs in the upper left of the screen, click on a
VM, and then click anywhere on the screen to close the list panel. The information for the
newly selected VM is displayed.
5. If you want to go back to the first screen to change your selection, click Select VMs again, and
then click on the arrow to the left of Selected Virtual Machines. The Virtual Machines screen
is displayed with your previously selected VMs. You can update the selection and continue
with the process as described.
6. When you are finished, click Home to return to the Home page of the Automation Console.
Isolate SAP Systems
The Isolate SAP Systems application provides the SAP Basis Administrator full E2E ability to
gracefully and consistently prepare a full shutdown with minimal risk of error (potentially in mass)
for maintenance of any type of infrastructure, OS, DB, or Application. Doing so reduces overall
downtime, especially when working across multiple landscapes at one time. Additionally, this
feature increases end-user maintenance transparency. Isolate SAP Systems accelerates
maintenance of SAP systems by creating a system message, temporarily suspending SAP jobs,
locking the system against login (optionally forcing active users to log off), and notifying the person
who triggered the isolate via email.
1. From the Operations and Administration dashboard, click the Isolate SAP Systems tile. The
landscape selection screen displays on the Isolate SAP Systems opening screen.
Note: This application supports actions on SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Tip: The unlocking of users and resuming of suspended jobs are manual steps.
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2. If necessary, search for the desired SAP landscape. Click the checkbox(es) adjacent to the
name(s) of the desired landscape(s), and then click Go to Details.
3. The landscape panel displays in the top of the screen. Click the chevrons > as needed to drill
down, and then select the row for the system that you want to isolate.
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4. On the Entry panel that displays, enter the required information in the applicable fields as
follows:
Entry Field Description
Force logoff users Select this checkbox to force all of users of the system to be immediately logged off.
Administrator users who are not to be locked and force logged off during system isolation
Type a comma-separated list of the usernames for administrators (including the ABAP account that is used by App Director to login to SAP) who are to be allowed to remain logged in during system isolation. For example, DDIC, SAP
*First line of system Message This is the only mandatory field.
Second line of system Message (Optional)
Third line of system Message (Optional)
Name of the server where system Message is to be created
Type the name of server to which system Message applies. If this field is blank, all users on all servers will be shown the system message.
Client where system Message is to be created
Client to which system Message applies. If this system message is only for a specific client, select the client from the drop list. You can CTRL+Click to select multiple clients. If left blank, the message will apply to all clients.
Language code for system Message Type the 2-character language code to be used for the message; for example, type EN for English.
Expiration date for system Message Type an expiration date for the system message in YYYY/MM/DD format.
Expiration time for system Message Type an expiration time for the system message in 24-hour format as HH:MM:SS.
Delete on date for system Message Type a date for the system message to be deleted in YYYY/MM/DD format.
Delete on time for system Message Type a time for the system message to be deleted in 24-hour format as HH:MM:SS.
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5. Select when to run:
• To initiate the process immediately, click the Run Now radio button.• To schedule the process later, click the Schedule for Later radio button and enter a date
and time.
6. Click Isolate SAP System to begin the process.
7. A success message displays to indicate that the process has begun. Click OK to close it. You
will receive an email with confirmation when process has completed.
8. Click the Home button to return to the Home page of the Automation Console.
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Compare Configuration of Landscape Components
The Compare Configuration of Landscape Components application creates for the SAP Basis
Administrator a comparison analysis that simplifies viewing of status and consistency across a
landscape(s), helping to avoid wasted project time, consulting costs, improper testing on dissimilar
environments, and potential production disruption issues due to the promotion of two inconsistent
environments. This report presents a consolidated, comparative view of various configuration
parameters (NetWeaver SP level, kernel versions, and additional user-selected parameters)
across a landscape, enabling identification of inadvertent deviations.
1. From the Operations and Administration dashboard, click the Compare Configuration of
Landscape Components tile. The landscape selection screen displays.
2. Search for and/or Select the checkbox for the SAP landscape(s) desired and then click Go to
Details. The landscape panel displays in the top of the screen, and the configuration
information is displayed in the bottom of the screen.
Note: This application supports actions on SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
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3. The landscape is selected by default; you do not need to select any component within the
landscape. The configuration information for all systems within the landscape are displayed in
the bottom of the screen.
Tip: Click the download button to export displayed data to a local CSV file.
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4. If more than one landscape was selected, click the Selected Landscapes menu, choose
another landscape, and repeat the process.
5. Click anywhere on the screen to close the Selected Landscapes list panel. The new
landscape is displayed in the top of the screen.
6. Repeat the process on the newly selected landscape, if desired.
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Stop | Start | Restart SAP Systems
The Stop | Start | Restart SAP systems application provides SAP Basis Administrators with the
ability to operate SAP NetWeaver systems and databases via an OpenUI 5-based user interface.
This feature allows you to choose one or more SAP systems to stop, start, or restart, either now or
at a scheduled time or at a recurring instance (daily, monthly, yearly). For example, regularly
stopping the systems during known non-working hours such as weekends can greatly decrease
operating costs. You can choose to stop, start, or restart the SAP system only, leaving the DB
running, or choose to include the DB also.
This tile also provides access to landscape Infrastructure where the health of supporting host
systems is displayed.
1. From the Operations and Administration dashboard, click the Stop | Start | Restart SAP
systems tile.
2. Select desired landscape(s), and then click Go to Details.
Select Landscapes
Click Go to Details
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3. In the resulting list of systems and components, select the Landscape, SAP system, SAP
instance, Database Instance, or Infrastructure Host, and then select either Start, Stop, or
Restart.
4. Depending on the component and operation selected, displayed options vary:
• Include the SAP System Database - Ensure this box is checked if you want to include the database in the Stop or Restart.
• Include Virtual Machines - Ensure this box is checked if you want to Stop or Restart the VMs also.
• Hard shutdown - This option is only available when stopping a VM. Normally VM shutdown is soft (graceful). Restart always invokes a graceful shutdown.
• SAP Priority Level - Instances are started from lowest to highest priority and stopped vice versa. All instances with the same priority level are started/stopped in parallel. Once all instances of a level are fully started/stopped, the system start/stop continues with the next level.
• Wait Timeout - Specifies a timeout in seconds to wait for the SAP system to start. In case the system doesn't start within the specified period, the operation will fail. In case of landscape start/restart, this is the period of time to wait for each individual SAP system to start. The value should be 300 seconds or larger.
• Soft Timeout - This is the time allowed for a soft (graceful) shutdown (default is 300 seconds). This allows SAP NetWeaver systems to gracefully shutdown as per SAP's soft shutdown procedure. Set the value to 0 (zero) if you want an immediate shutdown. At the end of the escalation timeout the system shuts down regardless of running transactions.
• Number of retries - Specifies the number of times a shutdown will be attempted if previous attempts fail.
Note: When a Stop or Restart of a Landscape is scheduled, notification email is sent to the Backup Team if a DB or VM is affected and that entity is backup enabled.
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5. Choose when to execute this task:
• Run Now • Schedule Later and then provide the date and time• Schedule Recurrence and then choose a Recurrence Pattern, Execution Time, and Range
of Recurrence
6. Click Execute.
7. If more than one landscape was selected, click the Selected Landscapes menu, choose
another landscape, and repeat the process.
8. Click anywhere on the screen to close the Selected Landscapes list panel. The new
landscape is displayed in the top of the screen.
9. Repeat the process on the newly selected landscape, if desired.
10. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Copy SAP System
The Copy SAP System application provides the SAP Basis Administrator:
• Cost savings by accelerating the typical complexities of activities required for projects, upgrades, and testing
• Enhanced ability to perform consistent upkeep of security and application updates on a mass scale with minimal disruption to business continuity
• Provides client with a simplified and less disruptive means of adhering to both the application and security compliance and best practice recommendations
Copy SAP System takes place in five stages:
1. SAP source system preparation and export
2. Create target SAP HANA system
3. Restore database backup from source system to target
4. Change SID of target SAP System on HANA database
5. ABAP post-processing of target SAP system
Note: The Copy SAP System application is ONLY for SAP Homogeneous System Copy with the following limitations:
– SID of the HANA database will not be changed and remains the same as the source system.
– Instance Number of the HANA System will always be “00”.
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This feature automates the non-distributed copy of any SAP System based on SAP NetWeaver
ABAP running on RHEL with ASE database. It also automates the distributed copy of any SAP
System based on SAP NetWeaver ABAP running on RHEL with HANA database.
Prerequisites for System copy of SAP System with ASE database:
• File share: CIFS based software fileshare where the installation media can be found and NFS based file share for storing the backup files of source SAP system
• CIFS mount requires the file share user and password to be entered as input in the UI when starting the System Copy recipe
• SAP SWPM SP18 is required for setup of target SAP system and SID change
• Other installation binaries required are:
– Database: ASE– SAP Netweaver 7.4– SAP Kernel
Prerequisites for System copy of SAP System with HANA database.
• File share: CIFS and NFS supported for installation and backup
• SAP SWPM SP18 is required for setup of target SAP system and SID change
• Installation binaries:
– HANA SP12– NW_742 installation and kernel
The target VM should be deployed with the disk and file system should be prepared the same as
that of source system following the SAP recommendations. Ensure that the disk size is sufficient
for the database restore from the source system. The hostname should be that of target system.
The target VM should be installed with App Director OS framework and should be registered in the
Tenant Orchestration VM.
In the case of SAP Systems with HANA database there should be 3 target VMs created, OS
framework installed, and registered in the Tenant Orchestration VM. The three target VMs are
required for installation of SAP Shared Central Services, SAP Primary Application, and SAP
HANA database.
Note: This application supports actions on vSphere, RHEL, SAP ASE, SAP HANA, and SAP NetWeaver ABAP only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Note: The recipe performs the file system creation differently for ASE and HANA.
Note: If Groovy lib is restarted during execution of any of the steps then the current running step will fail. Even after failure of the step it is possible that the last triggered operation may still be running.
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1. From the Operations and Administration dashboard, click the Copy SAP systems tile.
2. Search for and/or Select the desired SAP system to be copied, and then click Go to Details.
The landscape panel displays in the top of the screen.
3. If necessary, expand the selected landscape and systems then select the desired system.
SAP system copy entry fields display beneath the Systems and Components panel. The
required fields are different for ASE and HANA databases.
4. Do the following in the information panel:
Note: If the target VMs are not deployed and/or registered, the following message is displayed: “There is no Copy SAP System in progress for this system and there are no available target VMs for Copy SAP System”.
ASE Database HANA Database
Mount point for database backup on the Virtual Machine
Mount point for database backup on the Virtual Machine
Database schema password Database SYSTEM User Password of Source System
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File share type for backup- CIFS os NFS
File share type for backup- CIFS os NFS
File share for backup File share for backup
Username for the backup fileshare Username for the backup fileshare
Password for the backup fileshare Password for the backup fileshare
File System device file for swap File System device for SAP Central Services
File System device for SAP Primary Application
Installation directory for SAP Central Services
File System device file for SAP system mount directory
File System device for SAP HANA Database
File System device file for Sybase database
Installation directory for SAP HANA Database
DNS Suffix File System device for SAP Primary Application
Master Password for the target system lnstallation directory for SAP Primary Application
Database hostname of the target system
Filesystem device for swap on target VM for SAP Primary Application
Central instance hostname of the target system
Database schema password of source system HANA database user - SAPABAP1/SAP<SID>
Path to SAP inst in software share DNS Suffix
Mount point for software share on the Virtual Machine
Master Password for the target system
Path to parent directory of Kernel SAR file
Hostname of SAP Central Services
Path to SAP Netweaver Installation Export DVD
Hostname of SAP HANA Database
Path to database installation DVD Hostname of SAP Primary Application
Address of the fileshare Path to sapinst binary
Installation File share type - CIFS or NFS
Path to parent directory of Kernel SAR file
Username for the fileshare Path to SAP Netweaver Installation Export DVD (EXP1)
Password for the fileshare Path to SAP HANA installation DVD
Database size (GB) for target system Mount point for software share on the Virtual Machine
ASE Database HANA Database
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5. Complete the following fields:
6. When all information is entered, click Copy SAP System. The system is copied as directed,
and a message is displayed indicating that you will receive an email notification when each of
the 5 stages completes.
7. Once a stage is completed, you can return to the screen and View the details of the stage. A
dialog box is displayed with the information specific to the stage.
8. You can Cancel System Copy at any time to abort the process. The currently running stage is
completed and further stages are not triggered. No email notification is sent.
9. If desired, select a different system in the landscape and repeat the process to copy it.
10. If more than one landscape was selected, click the Selected Landscapes menu, choose
another landscape, and repeat the process.
11. Click anywhere on the screen to close the Selected Landscapes list panel. The new
landscape is displayed in the top of the screen.
12. Repeat the process on the newly selected landscape, if desired.
13. When you are finished, click the Home button to return to the Home page of the Automation
Console.
SID of the target SAP system Installation File share type - CIFS or NFS
Fileshare for installation media
Username for the fileshare
Password for the fileshare
SID of the target SAP system
ASE Database HANA Database
Choose the desired landscape from the Target Landscape dropdown list.
Choose the desired landscape from the Target Landscape dropdown list.
Choose the desired VM from the Select Target VM dropdown list.
Choose the desired VM from the Select Target VM SAP Central Services dropdown list.
Choose the desired VM from the Select Target VM for SAP HANA Database dropdown list.
Choose the desired VM from the Select Target VM for SAP Primary Application dropdown list.
ASE Database HANA Database
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Simulation: Copy SAP System
The Simulation: Copy SAP System application provides a way to step through the process of a
Copy SAP System without actually invoking the validation of parameters or the copy of files or
data. It is primarily for demonstration purposes although it might be used to familiarize yourself
with the process prior to engagement.
Database Refresh
The Database Refresh application provides authorized users the ability to refresh an Oracle
database from another system. The refresh can be run immediately or scheduled for a single time
in the future or for regular recurrence.
1. From the Operations and Administration dashboard, click the Database Refresh tile.
2. Search for and/or Select the desired Landscapes and then click Go to Details. The landscape
panel displays in the top of the screen.
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3. Expand the Landscape systems and select the desired Oracle database system to be
refreshed. The Refresh Database tab opens providing access to Source System and Backup
time options.
4. Select the system from which to refresh the database. Enter the timestamp of the backup to
restore. A list of backup timestamps must be obtained from the Backup Team.
5. Choose when to execute this task:
• Run Now • Schedule Later and then provide the date and time• Schedule Recurrence and then choose a Recurrence Pattern, Execution Time, and Range
of Recurrence
6. Click the Refresh Database button then click OK in the Confirmation dialog. A success
message is displayed which informs that an email will be sent upon completion. Click OK.
7. If you selected more than one landscape, click the Selected Landscapes menu to open
the list panel of Selected Landscapes, and choose another to view. Click anywhere on the
screen to close the list panel.
8. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
9. When you are finished, click the Home button to return to the Home page of the Automation
Console.
Note: If you want the latest backup to be restored, leave the Backup time field empty.
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Compliance and Security
This dashboard provides logs related to application and infrastructure startup and shutdown logs,
as well as licensing information. The complete documentation set is also available from the
AppDirector Documentation tile.
Each tile is described below.
VM Audit Event Details
The VM Audit Event Details application provides the Network Administrator visibility into all actions
taken on the VMs for purposes of traceability and troubleshooting.
1. From the Compliance and Security dashboard, click the VM Audit Event Details tile. The
Virtual Machines selection screen is displayed.
2. You can filter by typing all or part of the name of desired VMs in the Search Virtual Machines
field. Select the checkbox(es) adjacent to the VMs for which you want to view events, and
then click Go to Details.
Note: This application supports actions on OpSmart API only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Tip: To create a customized VM tile, find the desired VM, click the adjacent checkbox, click Save as Tile, and follow customization instructions.
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3. The resulting list of Audit Event Details for a selected VM lists events like migrations of the VM,
changes in CPU or memory usage, changes in resource allocation, etc. You can type in the
Search Audit Events field to filter the events.
4. Click Support Request to create a support ticket by launching the support login screen.
SAP Server and Database Licenses
The SAP Server and Database Licenses application assists the SAP Basis Administrator in
monitoring the licenses in use to avoid issues by:
• Providing a clear and concise view of system or trial license status
• Avoiding potential system or project disruption
• Providing information that assists in budgeting, forecasting, and auditing
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This feature monitors licensing of all components of a SAP system (SAP and DB) and notifies of
near-term license expiration. OS licenses are currently not checked. DB licenses are returned
only for HANA.
1. From the Compliance and Security dashboard, click the SAP Server & Database Licenses
tile. The landscape selection screen displays.
Note: This application supports actions on RHEL, SLES, SAP NetWeaver ABAP, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
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2. Search for and/or Select the desired SAP landscape checkbox(es) and then click Go to
Details. The SAP server license information displays beneath the landscape panel in the SAP
Application Server tab. There is no need to select a system – license information for all
systems in the displayed landscape is shown.
3. After reviewing the Server information, select the Database tab under the landscape panel.
The database license information (if available) is displayed beneath the landscape panel in the
Database tab.
4. If more than one landscape was selected, click the Selected Landscapes menu , choose
another landscape, and repeat the process.
5. Click anywhere on the screen to close the list panel. The newly selected landscape is
displayed in the top of the screen.
6. Follow the steps above to perform the action on the new landscape.
7. Click the Home button to return to the Home page of the Automation Console.
Tip: Click the download button to export displayed data to a local CSV file.
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Hypervisor Startup | Shutdown Logs
The Hypervisor Startup and Shutdown Logs application provides the Network Administrator a log
to assist with trouble shooting, security compliance (PCI Compliance) , general auditing, or SLA
uptime accountability and reporting. This log file presents a consolidated view of various details of
Hypervisor start/stop events for VMs, which can be filtered by data center, tenant, or business unit.
1. From the Compliance and Security dashboard, click the Hypervisor Startup | Shutdown
Logs tile. The Virtual Machines list displays.
2. Search for and/or Select the VMs of interest and then click Go to Details. The information for
the first VM in the selection is displayed. If there is no information available for the VM, a
message is displayed indicating that no logs are currently available.
3. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
4. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
5. When you are finished, click the Home button to return to the Home page of the Automation
Console.
SAP Startup | Shutdown Logs
The SAP Startup and Shutdown Logs tile provides the SAP Basis Administrator a total landscape
component overview to assist in troubleshooting, security compliance (PCI Compliance), general
auditing, and/or SLA uptime accountability and reporting. These logs display the date and time a
component was started or shut down, and the user(s) who performed these actions, which can be
filtered by timeframe.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
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When the selected node is a system, two tabs are available – one for the system logs and one for
the database logs. If the selected node is an infrastructure component (host), a single tab
containing the OS logs is displayed.
1. From the Compliance and Security dashboard, click the SAP Startup | Shutdown Logs tile.
The landscape selection screen displays.
2. Search for and/or Select the desired SAP landscapes and then click Go to Details. The
landscape panel displays in the top of the screen.
Note: This application supports actions on vSphere, RHEL, SLES, and SAP HANA Platform only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
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3. If necessary, expand the SAP landscape and/or systems and select the desired system. The
selected SAP system log information is displayed beneath the landscape panel for review.
Information is available in two tabs; one for the system, and one for the database.
4. Select an infrastructure component (you may have to scroll the upper window). The selected
Infrastructure log information is displayed beneath the landscape panel for review.
5. If you selected more than one landscape, click the Selected Landscapes menu to open
the list panel of Selected Landscapes, and choose another to view. Click anywhere on the
screen to close the list panel.
6. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
7. When you are finished, click the Home button to return to the Home page of the Automation
Console.
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VM Snapshot Logs
VM Snapshot Logs provides the SAP Basis Administrator an integrated view of VM management
events can assist in preventing data store overfill that can corrupt a VM. This application displays
VM snapshot events in a consolidated view, including VM name, date, description, and log, which
can be filtered by site, customer, and/or selected VMs.
1. From the Compliance and Security dashboard, click the VM Snapshot Logs tile. The Virtual
Machines list displays.
Note: This application supports actions on vSphere only. For additional details, go to the Compliance and Security dashboard, click the App Director Documentation tile, and follow the link to the Release Notes for this product.
Tip: Even after searching and filtering, you may need to click More at the bottom of the screen to view additional items.
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2. Search for and/or Select the VMs of interest and then click Go to Details. The information for
the first VM selected is displayed. The Date, Action, and User is displayed if any snapshot
activity is available for the selected VM.
3. If you selected more than one VM, click the menu button to open the list panel of Selected
Virtual Machines, and choose another selected VM to view.
4. To create a customized tile from the current list of Selected Virtual Machines, see “Example 2”
on page 13.
5. Click the Support Request button to open a login screen for access to the support portal.
6. Click the Home button to return to the Home page of the Automation Console.
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User Documentation
User Documentation provides access to the entire documentation set for App Director; Release
Notes, Installation Guide, User Guide, and Help (derived from User Guide).
1. From the Compliance and Security dashboard, click the User Documentation tile. The App
Director Documentation list is displayed.
2. Click a document title to open it in a browser.
3. To download or print a document, click the appropriate icon in the upper right of the document
window in the browser.
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Glossary
Recipe Builder
Ingredients Any API call or single function
Recipe Mix of ingredients that create an automation or orchestration (order ingredients in the right way) – UI for every recipe
Service Requests (Technical Account Management) displays ticket ID, status, subject, priority, submitted date/time, submitter group, requester, assignee, close date/time, and closer).
User Interface
Tiles Components of UI
Managed system Set of VMs that work together for a single software stack
Blueprint Describe the full managed system, including SAP landscape hierarchies (landscapes, systems, VMs) along with configurations and dependencies
Sensors Method to extract data at the application level
Effectors Method to execute tasks at the application level
VM Utilization by Cloud
(Infrastructure) displays VM ID, location, host name, IP address, average µVM consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer or all VMs in a data center, as filtered by the requester’s search. Specific VMs can be selected to display further details and charts based on real-time monitoring.
View SAP Server and Database Licenses
(SAP landscape) displays all of the SAP server names, licenses, and service statuses. Specific servers can be selected for a view of details.
Index
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AAccelerator 5Administration 3Application 5Applications 14Automator 5BBackup restore 62Budgeting 3Budgeting and Reporting 15CChanges
SAP Profile Parameters 39VMs 40
Compare Configuration of landscape Components 53
Compliance 64Compliance and Security 64Configuration
Compare landscape Components 53Consumption 15
Network 15Resource 20Storage 15µVM 15
Copy SAP system 57Copy SAP system simulation 62Critical VMs 47Cron 31Customization 11DDashboards
Operations and Administration 31Database
Refresh 62restore 62
Documentation 73FFeatures 14Functions 14HHealth indicators 6Help 73Hypervisor Startup and Shutdown Logs 68IInstall Guide 73Isolate SAP systems 49KKernel Information 46Kernel Patch 42LLandscape
Compare Components Configuration 53Licenses
Server and Database Licenses 65
LogsHypervisor Startup and Shutdown 68SAP Startup and Shutdown 68VM Snapshot 71
NNetwork 15OOperations 3Operations and Administration 31PPatch SAP Kernel 42Profile Parameter Changes 39RRecipe 5Refresh database 62Release Notes 73Reporting 3
TAM 25Requests
Change 28Service 26
Reset Passwords 44Resource 20Running Processes of SAP Components 36SSAP
Copy system 57Copy system simulation 62Isolate system 49Kernel Information 46Kernel Patch 42Profile Parameter Changes 39Reset Passwords 44Running Processes of Components 36Server and Database Licenses 65Startup and Shutdown Logs 68Stop | Start | Restart Systems 55
SAP Server and Database Licenses 65SAP Startup and Shutdown Logs 68Scheduled Jobs 31Security 3, 64Simulation
Copy SAP system 62Startup and Shutdown Logs
Hypervisor 68SAP 68
Stop | Start | Restart SAP systems 55Storage 15Symbols
Health 6TTAM
Change Tickets 28Service Tickets 26
TAM Reporting 3
Technical Account Management 3, 25
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Technical Account Management 3, 25Technical Account Management See TAMTickets
Change 28Service 26
Tile 5Tiles 15UUser Guide 73Utilization
CPU 20RAM 20µVM 20, 23
VValidation Checklists 33VM Audit Event Details 64VM Snapshot Logs 71VMs
Audit Event Details 64Backup Status 32Changes 40Critical 47Exceeding Average µVM Utilization 23Running 18Snapshot Logs 71Stopped 17Utilization 23
ZµVM 15, 20, 23
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Notifications
The information in this publication is provided "as is." Dell Inc. makes no representations or
warranties of any kind with respect to the information in this publication, and specifically disclaims
implied warranties of merchantability or fitness for a particular purpose. Dell EMC believes the
information in this document is accurate as of its publication date, 14 April 2017. The information
is subject to change without notice.
Use, copying, and distribution of any software described in this publication requires an applicable
software license.
About Virtustream
Virtustream, a Dell Technologies business, is the enterprise-class cloud service and software
provider trusted by enterprises worldwide to migrate and run their mission-critical applications
in the cloud. For enterprises, service providers and government agencies, Virtustream's
xStream management platform and Infrastructure-as-a-Service (IaaS) meets the security,
compliance, performance, efficiency and consumption-based billing requirements of complex
production applications in the cloud - whether private, public or hybrid.
A Dell Technologies Business
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