Apollo Couriers

Agenda

Training Program

Safety Program

Service Standards

Process Controls

Employee Conduct

List of topics covered in this presentation:

Apollo Training: Interview Process

Apollo Employee Hiring and Training Protocol

All potential employees are given two interviews prior to hire including one with a

member of the company’s management.

Employees hired are hired only after:

– We receive a favorable background check

– Clean driving record verified by our Insurance Company

– Employee References or calls from previous employers

– A ride a long is performed for a minimum of two days to gauge drivers overall knowledge and professionalism in the field

– Ability to pass a Thomas Guide Quiz

Apollo Training: Overview

All employees are required to complete 32 hours of supervised

training as part of company orientation

Training consists of 8 hours of classroom training followed by 24

hours of operational training accompanied by a senior driver or

driver manager

All drivers are required to attend quarterly training courses for a

mandatory of 8 hrs of supplemental training annually

Apollo Training: Orientation

Basic and General Apollo Courier’s regulations

Communication compliance and protocol

Pickup and Delivery regulations and compliance

Uniform Policy

Radio & Data Phone Policy

Specimen Temperature Control awareness and compliance

Blood and Biological Sample handling and storage

Time Keeping and Driver Log Sheets

TSA Regulations and Compliance

HIPPA Training and Compliance

Safety Precautions and Spill Clean Up procedures

Types of Service and expectations of service commitments

Employees are evaluated during their 90- Day probationary period to ensure compliance with all policies and procedures and given written feedback on their performance

Additional ride-a-longs to ensure all expectations are being met

All drivers attend quarterly meetings to ensure all training is up to date and consistent amongst everyone in our staff

Once hired, ALL drivers complete the following Driver Orientation Training prior to working alone in the field:

Apollo Training: Compliance Enforcement

All drivers are subject to random audits (4 per year) to ensure adherence to company policies and procedures

Drivers found not in compliance or for issues reported by customer may be subject to disciplinary action. Depending on severity of incident the following response may be applied:

– First Offence: Written Warning

– Second Offence: Written Warning with mandatory training

– Third Offence: Written Warning with 60 day probation and possible termination

Customer is provided with a copy of all incident reports at quarterly meetings unless requested otherwise

As an ongoing commitment to continually improve our services, Apollo Couriers is dedicated to routine training and policy enforcement.

Stability and Storage Training: Overview

All medical specimens fall into one of three temperature classifications and must be stored, labeled, prepared and transported while maintaining the appropriate temp range:

– Room Temp: Ideal temp 68° to 74° F (20° to 26° C)

– Cold/Refrigerated: 37° to 44° F (3° to 7° C)

– Frozen: Less than or equal to -4° F (-20° C)

Lab staff and couriers must take temperature into account when packing, scheduling and/or shipping specimens, as well as the time-frames that various coolants (e.g.: frozen cool packs, dry ice, liquid nitrogen) are effective in transport. Specimen bags should always indicate the appropriate temperature for the specimen inside.

Stability and Storage Training : Packing

Specimens

Specimens being transported to testing laboratories must maintain an appropriate temperature — room temperature, refrigerate, or frozen.

Failure to maintain a specimen's temperature renders it unusable as does any improper packaging that results in a leak or break.

When packing specimens, couriers should: Follow tracking procedures appropriate to each client site and ensure route sheet accurately reflects specimen count

Stability and Storage Training: Tote Bag

Company provided tote bag has a a nylon shell with an exterior pocket for holding paperwork or room temperature specimens and an internal compartmentalized styrofoam box for refrigerated or frozen specimens.

The outer container for couriers must be of the appropriate size and strength for its intended use and have a biohazard label visible on the exterior.

Stability and Storage Training: Refrigerated

Cool-packs may be refrigerated or frozen for use in specimen transport.

In warm weather, cool-packs lose their coldness more quickly and, in cold weather, cool-packs can freeze. Both scenarios can damage specimens if items fall out of temperature or come into direct contact with a cool-pack.

To maintain specimen integrity, always place a barrier (insulated blankets, packing material, paper towels) between specimens and the cool-pack and take outside temperature and trip length into consideration when preparing transport containers.

Stability and Storage Training: Frozen

Specimens

When using dry ice in courier bags for transporting frozen specimens:

Always wear gloves and safety glasses to prevent burns from contact with dry ice

Add a 2-inch layer of dry ice on the bottom of a styrofoam-lined courier bag

Place frozen specimen bags inside. (Depending on region, additional dry ice may be required on top of frozen specimens.)

Immediately close courier bag. Do NOT seal styrofoam box with packing tape. Dry ice needs to vent as it dissipates.

Note: Dry ice can cause skin burns. Never leave dry ice in a location where contact injury to self or others may occur (e.g. parking lot, drinking fountain, restroom sink). Return remaining dry ice to an appropriate storage container after completing deliveries.

Stability and Storage Training: Room Temp

Specimens

To pack room temperature specimens, place in exterior pocket of a courier bag or inside an empty styrofoam container. Ensure there is padding between specimens or specimen bags to prevent damage.

To keep room temperature specimens stable in freezing weather, a warmed cool-pack may be placed at the bottom of the courier bag with a room-temperature cool-pack placed on top of the specimens. This protects room temperature specimens from the cold air. Conversely, on hotter days a chilled pack may be placed on top or on reverse side of pouch to prevent specimens from over heating.

Stability and Storage Training: Specimen

Transport

Courier vehicles should be loaded to

prevent containers from tipping during

transport. Equally important, couriers

should practice safe driving (avoid phone

conversations, monitor speed, adjust

driving to weather conditions, etc.).

Couriers should monitor vehicle

temperature during extreme weather and

be aware of potential impact direct

sunlight or traffic delays can have on

specimen containers.

In addition, vehicles should be kept clean

— inside and out — as a professional

courtesy and to prevent the transmission

of any infectious substances.

Safety Program:

Why is it important? – Your Protection

– Patient Protection

– Company Protection

– Type of Deliveries

Best Practices – Habits to develop

What Not to Do

– Most common mistakes

Spill Clean Up

– What to do if you have a problem

Safety Program: Best Practices

Follow Safety Instructions

Be proactive: be careful, report

suspicious activity, ask questions

Communicate: maintain list of

important contacts

Maintain safety supplies: Spill Kit, First

Aid Kit, fire extinguisher, gloves,

emergency supplies

Safety Program: Spill Clean Up

Call your Supervisor immediately to

report incident

Use spill kit supplies to contain and

clean the spill as best as possible

Keep all waste items together for

proper disposal

Service Standards

Flexibility to rush and non scheduled requests: Apollo provides

rush service within 1 hour of initial notification from customer

Apollo’s Service Record:

– Performance Reporting:

– Total Deliveries:

– Total Late:

– Total Incidents:

Process Control: Online Monitoring

Online Order – http://apollocouriers.com/how-to-videos/order-a-job/

Online Tracking – http://apollocouriers.com/how-to-videos/track-a-job/

Online Reporting

Missing or Damaged Items

Barcode Scanning

Latest Technology allows

Apollo to read your existing

barcodes and record it into

Apollo’s online tracking

system

Preserves patient

confidentiality

Maintains photo evidence as

chain of custody

Employee Conduct

Employee Evaluations

– Safety

– Service

– Communication

– Teamwork

– Attitude

– Policy Compliance

– Attendance

Employee Conduct

Skill Inventory and Spot Check Audits

– Company Policy Compliance

– Skills Development

– Quality Control

Thank You

We wish to thank you once again for selecting Apollo as your preferred courier provider. If you

have any questions or would like additional information please contact your Account

Representative, Mike Lombardo by email at mikel@apollocouriers.com or by phone at 949-226-3412.

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