apac webinar: driving social media adoption and revenue - 29 sep 2015

SALES SOLUTIONS

The Sales Manager’s Webcast to

DRIVING SOCIAL MEDIA

ADOPTION AND REVENUE

SALES SOLUTIONS

SPEAKERS

Koka Sexton

Senior Content and Social Marketing Manager

LinkedIn

@kokasexton

Krishna Zulkarnain

Head of Marketing APAC, Sales Solutions

LinkedIn

@krishnazulkarnain

SPEAKERS

SALES SOLUTIONS

Start by establishing

meaningful – yet attainable –

goals in order to measure the

results of your initiative.

SET GOALS

1

SALES SOLUTIONS

Understanding your business need

Qualified leads

Sales pipeline

Better intelligence

4

What do you expect?

SALES SOLUTIONS ©2014 LinkedIn Corporation. All Rights Reserved. 5

Create a professional brand

Develop a complete LinkedIn profiles that

defines who you are and adds credibility,

while also sharing content that shapes

your brand.

81% of buyers are more likely to engage

with a strong, professional brand


50% of buyers are less likely to engage if

they aren’t the right person to contact

about a new product/service

Find the right people

Identify the right prospects through

LinkedIn Search and second-degree

connections, which can transform cold

outreach into a warm introduction.


89% of buyers are less likely to engage if

the product/service is not relevant to their

company

Engage with insights

Discover and share conversation-worthy

updates to create and grow your

relationships


90% of decision makers never answer a

cold call.

Build strong relationships

Strengthen your network by connecting

and establishing trust with decision

makers.

SALES SOLUTIONS

Using LinkedIn Effectively

©2014 LinkedIn Corporation. All Rights Reserved. 9

Connections at key accounts

The average B2B sale today typically

involves 5.4 decision makers.

Extended Network Leverage

Prospects are 5x more likely to engage

with a salesperson referred by a mutual

acquaintance.

Engagement rate

81% of buyers report they’re likely to

engage with sellers who have a strong

professional brand.

SALES SOLUTIONS

The success of any initiative

hinges on a well-considered,

well-executed plan.

CREATE A

PLAN

2

SALES SOLUTIONS

Draft the goal

Write it down

What is the process

How is it measured

Definition of success

11

Social Selling Planning

SALES SOLUTIONS

12

Meet the Social B2B Buyer.

76% of B2B buyers prefer

vendors referred by people

they know

92% of B2B buyers start

their search for a solutions

to their problem online

54% of salespeople who

use social media can track

their usage to at least one

closed deal

SALES SOLUTIONS

EDUCATE AND TRAIN SALES REPS

As many as 75% of salespeople say they’ve received no formal

social media training at work.

Deliver basic training to everyone in the program and host in-

person sessions with both large groups and individuals.

Develop tiered training to encourage reps at various levels to

become more socially engaged.

Create tailored training sessions for managers to help them

improve their teams’ overall SSI.


SALES SOLUTIONS

You’ll never know how well

you’re working toward your

goal unless you measure

progress.

TRACK

PROGRESS

3

SALES SOLUTIONS

Create a Professional Brand

Is your profile complete?

Do you include rich media in your profile?

Are you receiving endorsements?

Are you publishing long-form posts?

Are you gaining followers from posts?

15

SALES SOLUTIONS

Find the Right People

Prospect efficiently with powerful search and research capabilities

Are you logging into LinkedIn daily?

Are you using LinkedIn Search?

Are you viewing other LinkedIn profiles?

Are you viewing third-degree connection profiles?

Are people viewing your profile?


SALES SOLUTIONS

Engage with Insights

Discover & share valuable information to initiate or maintain a

relationship

Are you engaging with people’s posts? (via likes, comments and shares)

Are people engaging with your posts?

Are you joining LinkedIn Groups?

Is your InMail response rate at least 10%?


SALES SOLUTIONS

Build Strong Relationships

Expand your network to reach prospects and those who can

introduce you to prospect

Are you connecting with second- and third-degree connections in

your network?

Are you connecting with VP+?

Are you connecting with co-workers?

Is your acceptance rate when sending connection requests at least

20%?


SALES SOLUTIONS

UNCOVER SUCCESS STORIES

Use SSI as a KPI for your sales teams

Collect the stories from how social selling won the deal

Track win rates based on Sales Navigator use

Find our your SSI score: www.linkedin.com/sales/ssi


SALES SOLUTIONS

Using social media for sales is

not just another methodology

– it’s a new mindset and your

sales reps will need

encouragements to stay the

course.

STAY

MOTIVATED

4

SALES SOLUTIONS

Make it a game

Keep it short – Run contests no longer than 30 days in order to

maintain interest and a sense of urgency.

Give a reward for performing the action – Rewards are a core,

motivating factor for continued participation in the program.

Provide well-timed reinforcements – Proper timing reduces the

chance of employee boredom.

Make it trackable – Make it easy for your team – and yourself – by

using metrics that are tallied automatically by LinkedIn, in real time.


SALES SOLUTIONS

Social Selling Adoption

Host a Sales Social Hour – Dedicate one hour per day or week

when your sales team is focused on social media activities

Initiate “Profile Month” Assign a certain month when everyone is

expected to update their profile; create and share profile training

materials with your team so they understand best practices.

Public recognition Tie social media success into your quarterly

sales awards, such as by giving an award for the “Best Example of

Selling using Social Media in Q1”.

22

SALES SOLUTIONS

Take steps to increase the

likelihood of success and

continually tweak the program

to yield better results over

time.

IMPROVE

RESULTS

5

SALES SOLUTIONS

High SSI has an impact on the employee


SALES SOLUTIONS

The Sales Team Becomes More

Inspired

We surveyed 100,000 professionals on

LinkedIn and asked them how often

they felt inspired at work. We found that

those with higher SSI scores rated

higher on the LinkedIn Inspiration Index.


The Sales Team is More Likely to

Exceed Quota

Sales professionals who use social

media are 51% more likely to exceed

quota.6 So when social media adoption

scales to the entire team, the output

also scales.

SALES SOLUTIONS 26

Questions?